Customer Reviews for U-Haul Moving & Storage at Academy Blvd

5,685 comentarios

1193 N Academy Blvd   Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution)

(719) 574-6500

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(719) 574-6500

1193 N Academy Blvd
Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Charles L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Erica R. 
Rating:
3.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Our customer service assistant was great. Please give him our thank you for exceptional service. He was easy to work with, positive and efficient. Great job

Pamela J N. 
Rating:
2.0

Customer service was poor they were not ready for me they were in different to helping me or answering any of my questions

robert G. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
5.0

Customer did not leave a comment.

Doreen C. 
Rating:
5.0

Very good equipment nice facility very helpful employees

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Xiaoyi D. 
Rating:
5.0

The guys at Uhaul did an awesome job signing me up, explaining the procedures and walking me over to my unit.

Wayne W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Need more people to help customers. Had to wait in line way to long

Charles F. 
Rating:
5.0

Worked great, and was affordable.

Botiu S. 
Rating:
5.0

The manager at this location is top notch!

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

susan g.  |  Overall Experience 
Rating:
5.0

Thanks to everyone our move was a easy one.

Chris L.  |  Overall Experience 
Rating:
5.0

Very thorough and thoughtful check in - this is my 86 move with U-Haul, and I'd have to rate them best out of top five

Peter F. 
Rating:
4.0

Customer did not leave a comment.

Adam L. 
Rating:
4.0

Customer did not leave a comment.

Shauna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Corbin C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

yevonne P. 
Rating:
5.0

Good Job !

ELIZABETH H. 
Rating:
3.0

The workers tried to make a decent situation out of a poor one. I had to drive (and pay) for an extra 7 miles because "something" happened to the truck at my original location and it was an "in town" rental. Also there are no gas stations around this location so I had to drive more miles to get gas. Staff were nice, especially Juan when the truck was returned.

James V. 
Rating:
3.0

The computers were slow/buggy and despite completing ALL the required information online, the agent asked several questions already answered (eg mileage estimate). Took well over 30 min before I had the truck and agent needed 5 min with the lock box just to retrieve the keys. The 17' truck I reserved was not available. Also, I do owe thanks to Devon in Traffic for a call 2 days earlier alerting me that my reservation HAD been moved to a new location, without any warning from UHaul. My requested location was walking distance. The new reservation was 10 miles away. INCOMPREHENSIBLE! THE MAIN ISSUE ... I will NEVER use UHaul again as long as UHaul insists on a 2nd point of contact that they MUST reach in a live phone call. That's a violation of MY PRIVACY and theirs, and there is nothing UHaul can say to convince me that is necessary. No third party should EVER have to be roped in, especially not at the last minute, to complete a transaction. MAJOR FAIL.

Pieter V. 
Rating:
1.0

Hire employees that actually know what customer service is

Kenneth W. 
Rating:
5.0

If repairing equipment, take a break to check customers in that are waiting to return equipment.

Gregory S. 
Rating:
5.0

I had some larger items that it didn't think would fit into the U-Haul so I also used zippy shell I still haven't got my items from them and they're advertised size of 7x7x15 is not correct I should have used three more U-Hauls everyone in the U-Haul organization that I dealt with from the drivers to the support staff was amazing friendly and went over the top to service me properly thank you so much!

Mark S. 
Rating:
5.0

Trucks are very reliable

Ruby A. 
Rating:
5.0

Customer did not leave a comment.

GailandBENJAMI S. 
Rating:
5.0

Customer did not leave a comment.

Delma B.  |  First Impressions 
Rating:
5.0

All good

MICHAL N. 
Rating:
3.0

After this experience with issues due to the card reader and employee not being careful to input card and zip code info. I would recommend that a reminder to team to slow down and make sure all info is entered correctly to reduce any payment issues like I had.

Don A. 
Rating:
5.0

Staff was exceptional, helpful, courteous & friendly.

Donald C.  |  First Impressions 
Rating:
5.0

Great customer service.

Kimberly T.  |  Overall Experience 
Rating:
5.0

Thanks for everything

Derrick J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T.  |  First Impressions 
Rating:
5.0

All the staff are Awesome at their job and very good at customer service. Keep up the Great Customer service. 👍

ANTHONY H. 
Rating:
5.0

Excellent service, friendly staff and always professional.

CHARLES C.  |  Overall Experience 
Rating:
5.0

I used the storage cage for over two years and had regular access with no problems or issues! Staff were very helpful and security was excellent. I will definitely use this facility when I need additional storage space.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke K. 
Rating:
5.0

A thousand times better than last time I used this location in April of 2021. When I ended up putting a hole in my rear bumper trying to hook up the trailer myself while you had some older guy bull s******* with another employee somewhere in the back with no one in the front lobby. Not to mention when they installed my trailer hitch earlier that month the car came back to me with the driver side window stuck open. Luckily I was able to toggle the switch and window started working again. No way was that a coincidence.

Raul G. 
Rating:
5.0

Outstanding customer service. We will definitely return for future use. Thank you!

Monica M. 
Rating:
3.0

Pros: Convenient location. Manager took us through a detailed walk through of where our space was and how to access it. Was impressed when we received a call from the store inquiring about whether we were moving out and was able to do it conveniently over the phone. Cons: It seemed that no other employee was fully operational without the manager holding their hand. This was evident it was an ongoing issue as this appeared to be the case the multiple times we went in. (that must be miserable on both sides) This created a backlog every time you went into the office. We were unable to open both doors with our card when accessing our unit and moving things in and out but just had to bear with it because the office was backlogged due to the manager being the only one able to help anyone fully.

Rachael C.  |  Overall Experience 
Rating:
5.0

Excellent experience as always!

Cheryl S. 
Rating:
5.0

This location was very well runned/organized/friendly. The office staff was efficient and prepared for me. Upon my return the employee was the same as yhe office staff! I will definitely use this store the next time I need this type of service.

rodney J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
1.0

I don't agree with anything this uhaul in colorado did at all. We were told one price and now expected to pay triple the amount, the guy "helping" us really didn't care to actually help us but send us away to do the check in and return online ourselves, messed up my account so I no longer have one, and top it all off my contract didn't ever actually exist so it was like we never even rented it but still expected to pay a lot more then we planned. When we returned the truck it was impossible to truly get answers or the real reason as to why nothing made sense or the co tract didn't exists or why I was threatened with police like I was stealing the truck from the same guy to messed up my account and this whole thing in the first place.

Bonnie T. 
Rating:
1.0

The transmission was slipping and I had my family in the truck. The day I dropped off the uhaul the employee addressed me and said they were aware the transmission was bad. This is a safety hazard and should not be given too any customer!

David C. 
Rating:
2.0

Had to wait over 10 minutes before someone came in to help

Jeffrey K. 
Rating:
1.0

Worst Experience with U-Haul. I was wrongfully charged a wrong destination fee and it has taken way to long to get my money back. I should get a full refund for how long this is taken and for the inconvenience.

Grant F. 
Rating:
5.0

Make sure your app works because your app wasn't working I lost almost hour of moving time! The truck had service tire lights and another light on I did show them and they said that it's okay to drive it. The gas wasn't full so I filled it up before and after I have pics of all of it.

Lisa L. 
Rating:
5.0

Nothing great service as always.

robert M. 
Rating:
3.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

You were awesome. Needed a tow dolly to get a family member's car that had broken down. You worked with me to rent and return with ease. I will return to this location if needed in the future.

clifford S. 
Rating:
5.0

Everything was fine, recommend no changes at this time. Ur employees were great, very professional yet friendly.

Claire C. 
Rating:
3.0

To be more atentative to customers

Deneen W. 
Rating:
5.0

Not a thing, everything worked out well

dan T. 
Rating:
5.0

Everyone was helpful, friendly, and we had many communications about arrival times. We have never used U-boxes but would strongly recommend them for any friends we know who are moving!

Lucy W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
4.0

At this location maybe an offer of a candy upon return of equipment. Very professional and refreshing, patient, and all the right radio stations. Thank you for not requiring credit card. Had not rented a truck in several years, was relieved to find that this business had not changed for the most part. Thank you again!!

carol P. 
Rating:
5.0

Equipment was clean and ready to go on Truck Share. Check in was fast, thorough, and efficient. Will use this U-Haul location again.

Reid R. 
Rating:
5.0

Customer did not leave a comment.

Terra R. 
Rating:
5.0

Customer did not leave a comment.

crystal A. 
Rating:
5.0

Nothing. It was a great experience. Service was awesome.

Brett W. 
Rating:
3.0

Honestly rented a truck two months ago and the experience was pretty different when I returned. This location took the return little too seriously. Made me show them turn signals worked. Lights. Reverse. Etc. Guy came out with a rod to check the tires like I did something to it. Overall it felt like I was under arrest for a short time.

SONDAWING S. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
2.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Excellent customer service. Every worker polite and helpful. Every request met with a smile. It was a pleasure renting a van with Uhaul.

Malik H. 
Rating:
1.0

When i Return truck 35min check up twice. That is your employee job not customer job. Bad customer service.

YEON J. 
Rating:
1.0

Customer did not leave a comment.

Ryan Q. 
Rating:
5.0

Customer did not leave a comment.

Bree B. 
Rating:
5.0

Customer did not leave a comment.

Mary-Elizabeth C. 
Rating:
4.0

Vehicle condition-specifically wiper blades, steering was poor

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
4.0

Equipment was clean on the inside but very rough looking on the outside, though I understand that the ware and tare on these trailers is extreme.

Jess B. 
Rating:
2.0

I arrived with the equipment on time. The online chekin system didnt allow me to check in after hours. I called customer service and waited on hold for about 30 min and was told they could only put a note for the next day. The next day i was charged for an extra day plus extra day of insurance plus fee for a dead lightbulb that was determined to be normal wear and tear and had a note on it that i should not be charged. Called the location and waited on hold for half an hour. The manager said they would reverse the charges and to expect a confirmation the following day. No confirmation came. I called but couldnt get through to the location, so drove over there. There were no customers so i dont know why no one was answering the phone. I had to explain the whole thing again and go through it with that agent, who said he would put some notes in and someone would deal with it the next day. So now i am waiting to see if it gets done or not. So far, in total, i've spent over three hours trying to solve this problem and get that lost $50 back. Next time I will use another location.

Rose B. 
Rating:
1.0

Your staff was great. The vehicle was clean. We got there after dark to bring the truck back. A car followed me into the parking lot and drove around. When we got out of our vehicle to put the keys in the box, it drove up by us and parked where there shouldn't be anyone parking. The car was driving around very slow and had dark tinted windows. We didn't feel safe, so we left without getting the keys dropped in the box and had to bring the back in the morning. Location at night, not a place you want to be.

Pierre F. 
Rating:
3.0

This was a very bad rental experience. I was supposed to pick up the truck at Rockrimmon. When I arrived there, I was told that one of the windows was broken, and I would have to go to Academy to pick up my truck. Which was 8 miles away, and I was on my bike. In the end, the diversion cost me an hour of my day, which was scheduled very tightly.

Mark F. 
Rating:
1.0

We were made to go to two different, and very inconvenient locations because the truck we had rented was not available at the location I had selected, even though the reservation system showed it as available. The only thing we were offered for our trouble was a few extra miles so that we wouldn't trigger a mileage charge. Then they wanted us to return it to a location that was not convenient, and not the one I had selected online. He said the one I had selected was not available, the others were much farther away. I showed the confirmation to the representative, and he had to call a central location to get permission for us to drop it where I had reserved. The line was very long, the manager said he was short staffed and said we could go online and complete the check-out and it would be faster. I had pre-done everything online, and nothing was there. We had to re-enter the drivers license, take another set of pictures, etc. I will be highly unlikely to use U-Haul again.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Rene B. 
Rating:
5.0

The customer service at the Mountain shadows centenniel blvd location is a 10+!

Ann H. 
Rating:
4.0

Customer did not leave a comment.

Teddy V. 
Rating:
5.0

They were courteous and efficient in helping to resolve the issues I had with the truck I had picked up at another location and got me into a new truck for my out of state drive.

Becky H. 
Rating:
5.0

Pickup/dropoff both were easy and stress-frees! Both employees were knowledgeable, curtious, and super helpful!

Greg U. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

No savings in time with online mobile app. No greeting whatsoever. I understand he was with another customer, but at least a greeting is what a customers deserved. Truck would kick into serious downshifting which caused me to be late. Different employee when returning truck was very occupied and when I was trying to drop off the keys. Not feeling like a valued customer at this location.

Corinne J. 
Rating:
5.0

My rental went so great! The people helped me with pickup if the truck quickly, explained the gas and vehicle stuff efficiently. I was able to drop the vehicle off after hours and got confirmation efficiently. I am so grateful for your services and people!

Ernest K. 
Rating:
4.0

Sean was helpful and kind.

Susan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

They were so understanding. And they were so nice. Keep up the good work.

Cindy B. 
Rating:
1.0

Reduce the pickup and drop-off times. Pickup times are between 1 to 2 hours. I'd say a pickup time of about 1.5 hours would be average. (I always plan for a 2 hour pickup). Drop off took about 1 hour. In an effort to speed the drop off up I unhooked the trailer and pushed it into the return lane myself since their was no personnel there. Took mere seconds to unhook. Didn't help since I ended up standing in line for an hour inside anyway. I think these times are ridiculous. Sadly my complaint about this location seems to apply to the entire UHaul system. These pickup and drop off times seem to be typical. The Uhaul concept of providing rental equipment to those of us that don't use a trailer very often is a good concept. And the UHaul equipment is pretty good too, seems to be in good shape, well-designed, etc. But the pickup and drop-off processes are a frustrating waste of time. Hire more people or better yet remove the people entirely from the process. I cerrtainly don't need help hooking the trailer to my vehicle. As a frequent Uhaul customer I can hook the trailer faster than the UHaul people. I don't really want to own a trailer of my own but I'm starting to consider buying one since I am so sick of wasting time standing in line at UHaul

Richard H. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Everything went smoothly. Staff were great and friendly.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
4.0

Everything went good on the return

Darrin R. 
Rating:
2.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Great Customer Service!

Craig H. 
Rating:
5.0

Customer did not leave a comment.

hayde C. 
Rating:
4.0

Service was great. Pickup was easy. Only thing is the pics that you use to accept or decline the condition of the trailer are not recent. I had to decline every one and take my own and detail the issues (mostly peeling decals and pock marks on the front from rock chips). Recommend updating the pics.

Jodie B. 
Rating:
5.0

The customer service was amazing please do NOT switch over to robots as talking to real humans was a great experience.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Rafael P. 
Rating:
5.0

I need my deposit back, please

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

N/A

John M. 
Rating:
4.0

Customer did not leave a comment.

regina F. 
Rating:
5.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

N/a

Tammy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

Belinda B.  |  First Impressions 
Rating:
5.0

Thank You for all the help! So grateful.

Donna D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RYAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyson S.  |  Overall Experience 
Rating:
4.0

Jared was patient with me and answered every question that I had. When inspecting the rental truck, Jared again was very patient. He displayed nothing other than a professional attitude. At this point I'm very satisfied with uhaul.

julie w.  |  First Impressions 
Rating:
2.0

It ALWAYS smelled like weed, especially, and l heard them, someone smoking it. Someone tried to pry open my lock master lock lock, ruining the lock, when l reported it l felt they treated it as no big deal, l lost a $25 lock and it was replaced by a $8 lock. And security, everytime l was there l heard door alarms going off and the staff NEVER reacted

Richard H.  |  Overall Experience 
Rating:
5.0

Very very helpful people. Security is awesome yet access is easy.

Joseph O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANKIE S.  |  Overall Experience 
Rating:
4.0

Very happy with almost all facets of U-Haul Storage experience, including quality of the facility and helpfulness of the staff, and the convenience of combining storage and vehicle rental on same site. Public Storage offers somewhat better per-square-foot rates in facilities of at least equal quality, but I would not hesitate to recommend U-Haul Storage, especially to U-Haul vehicle renters.

milton r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ardinue H.  |  Overall Experience 
Rating:
5.0

Very clean

margret r.  |  Overall Experience 
Rating:
1.0

The staff there was rude disrespectful no help they wouldn't let my niece and son both are 8yrs old use the bathroom wouldn't help me find one and would not open a lock door they said sorry but I'm sorry for your bad luck and the bathroom toilet was backed up so they could leave my niece and son had to use the bathroom outside they force u to get insurances when u can't afford it or need it can't be a day or two late they tag you so you cant access your storage the harassment they give you and always think you lying about having 24 access I still believe someone there stole my cell phone this place is a RIP off do not rent there

Iyan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna A.  |  First Impressions 
Rating:
2.0

I contacted U-Haul almost one month before we vacated the storage unit we had for over 6-1/2 years at Galley and N. Academy in Colorado Springs, Colorado. We also went in to rent a 10 foot truck to move our belongings out one week before our next rent was due. They still showed we owed rent for the next month on their website. I contacted the store and he indicated he had a number of new employees. That still does not make it right and it was a huge inconvenience for me to have to contact them and tell them about it a THIRD time!

KAREN O.  |  Overall Experience 
Rating:
5.0

Outstanding service by Ash and Dillon. Closed my storage unit, but I’ll recommend your business as well. Thanks, Dave S

David S.  |  Overall Experience 
Rating:
5.0

Staff very helpful. My big complaint is when you reserve a unit on-line, receive a confirmation number and get there and they said we don't have one that size available. The staff helped out and rented 2 that equaled the size I needed. The ridiculous thing is WHY would I I-haul show one is available confirmed and it was not!!

Julie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIEL O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REINA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele M.  |  First Impressions 
Rating:
5.0

Charles was great and made sure everything was explained and things were processed correctly!

Megan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santos R.  |  Overall Experience 
Rating:
4.0

Apparently the problems are from the top down. You don't want feedback to improve you want to not get in trouble. So you must get punished for low reviews. Uhaul your policies are rather naughty.

Ellen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa R.  |  First Impressions 
Rating:
3.0

The only complaint was that I had to switch credit cards , and I was diligent to make sure it got changed over before my payment was due. I got charged late fees several times, because the person at uhaul did not put my new card in. This happened twice. So, I had to pay late fees for something that was neglected on the side of the uhaul staff. I didn’t pursue it, because I knew I was leaving. Pretty frustrating from my end, because I was so diligent about being on top of my payments. Hope the next person doesn’t have the same issue.

Mary Ellen J.  |  Overall Experience 
Rating:
5.0

Everyone has been very helpful & nice!

Celest M.  |  Overall Experience 
Rating:
4.0

Unit wasn’t swept out and there was an animal trap inside of my unit. Staff was amazing and helpful and had a good amount of carts to safely and easily transport a decent amount of items at once. All around great experience minus unit not being fully swept out and prepared before move in. Staff was very informative about the security measures of the facility and answered all of the questions that I had and made me feel a lot more confident in getting a storage unit here.

CHYANN C.  |  First Impressions 
Rating:
4.0

Bathroom near my unit has been out of service for months

BEVERLY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karyn R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gertude C.  |  Overall Experience 
Rating:
5.0

Always great customer service..guys at 1193 Academy were awesome. Got me what I needed.fairly new to the springs but uhaul always have done good by me.

Delicia P.  |  First Impressions 
Rating:
5.0

It was very convenient being able to drop off the truck and the dolly as well as put my stuff in storage at the same location. The check in process was easy and all the staff were extremely helpful even when we had to call AAA to fix my car.

JACOB H.  |  First Impressions 
Rating:
5.0

Staff helped me move storage unit locations last minute due to a miscommunication about the facility on my part.

Cedar W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Megan S.  |  Overall Experience 
Rating:
5.0

Great help.

Christopher M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
5.0

Excellent service from start to finish for a one-way trailer rental. Extremely easy to work with!

Jarrod L.  |  First Impressions 
Rating:
5.0

las luces de las trailers y car transpor abeses no funcionan creo que deber checar que todas las luces funcionen en el momento de tu renta aparte de eso todo esta muy bien felicidades muy buena compania la mas grande y moderna muchas gracias

ARTURO H.  |  First Impressions 
Rating:
5.0

Staff good to work with & unit was easily accessed

Chrystelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter F.  |  Overall Experience 
Rating:
2.0

I stored unit since March, but my daughter and son-in-law dropped truck off because I was still living in Arizona. I tried to get a 2nd unit reserved for my last delivery in September. It took forever to get someone on the phone and usually I was transferred to UHaul main hub, not N Academy site which I wanted. I got reservation numbers and was cancelled out 3 separate times!! (This was time consuming and frustrating since I was still living in Arizona. My son-in-law finally got me a unit closer to their home! Your office is fine for walk-ins, but not favorable for call-ins!

DAWN C.  |  Overall Experience 
Rating:
5.0

All around good service

Richard P.  |  First Impressions 
Rating:
3.0

I was told different things by different u-haul offices. One would reserve a storage for me then when I show up it never was available to begin with. I understand the concept of “first come , first serve.” I understand that u-haul has many people canceling or not showing up when there’s a reservation. What I don’t understand is if that’s how it’s done, why would should I reserve a storage if it’s not even going to be reserved for me? To reserve is to book in advance, to secure. If it’s not secure, why offer? I wish the u-haul company gave clientes a chance by giving us a time limit on our reservation and if we don’t show, our reservation is canceled immediately. But now I know what I know and I won’t be making any reservations, walk-ins is best when it comes to u-haul. But over-all service was average , good people and good customer service, just not very good at communications between different office locations. Either that or the system is lagging on its updates.

Genesis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELSEY H.  |  Overall Experience 
Rating:
1.0

I had my stuff moved from storage to another unit and in the process of moving the company they hired scratched a lot of my stuff up. Very disappointed.

daniel s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Tina, Lili, and Kaitlyn were super friendly and helpful. They made me feel as though I was the only customer needing help. Meaning, they went out of their way to help me with my situation and were very accommodating. If it was not for those 3 ladies, our arrival to this area would have be even worse. Kaitlyn and Lili are rockstars!!!

James E.  |  First Impressions 
Rating:
5.0

Experience was absolutely amazing. No problems and as always great customer service.

Monique P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELISSA B.  |  First Impressions 
Rating:
1.0

Got some stuff stolen while packing, pay for security get no security.

mateo a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AARON C.  |  First Impressions 
Rating:
5.0

The best storage place in the Springs

Tiyanna J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elias O.  |  First Impressions 
Rating:
1.0

Worst experience I have had with storage units! The cooperate office members are rude and incompetent! Cant wait to return and pick up my belongings!

PATRICIA K.  |  First Impressions 
Rating:
2.0

Did not have the unit reserved

Brandon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jean N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James G.  |  First Impressions 
Rating:
5.0

Thank you!

TRACY D.  |  Overall Experience 
Rating:
5.0

Friendly people,fantastic to work with

brigitte l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn P.  |  First Impressions 
Rating:
2.0

Communication was horrible. They did not follow through with anything that they said. I was billed for a unit I didn't use and it took months to get the owner to respond. I would not recommend using these people at all.

mary jo G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Korey D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATHAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah J.  |  Overall Experience 
Rating:
1.0

Over prized storage units screw this place

Joseph b.  |  Overall Experience 
Rating:
1.0

I’ve had such a horrible experience from the beginning dealing with uhaul. I only had 1 person that helped me through this headache. I won’t be going to uhaul again.

Alysia N.  |  First Impressions 
Rating:
5.0

Great place to store our Mercedes Benz Airstream Atlas.

GARY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tam N.  |  Online Move In 
Rating:
3.0

Upon moving in I told them my unit was very dark and needed a bulb they said they would come we were there for hours no one came they sat in the office so this whole time my unit was dark...still is...hope they fix the light for the next renter Tammy howard 719-510-6832

Tammy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIOVONNI L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura J.  |  Overall Experience 
Rating:
5.0

U-Haul has been nothing but accommodating & understanding throughout this whole move process. Slammed with customers, they still personally addressed my issues (and everyone else’s) with patience and kindness. They made me a U-Haul customer for life!

Matt O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sorsche P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chrystelle T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim s.  |  Overall Experience 
Rating: