El cliente no dejó un comentario.Donald S.
Customer Reviews for U-Haul Moving & Storage at Academy Blvd
Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make sure the customer gets the location he rented from. I got a call telling me I was to pick up the trailer over 40 minutes away from my location. My confirmation showed to pick up at location I had originally ordered with. I called u haul and was told there was a glitch with the system. I was able to get the trailer I wanted at the location I wanted.FREDERICK M.
Customer did not leave a comment.Jeanette O.
Customer did not leave a comment.Desmond S.
Was having trouble with mobile check in. Manager was busy and asked a employee to assist. She walks us to a sign with instructions and has us start all over rather than ask where we were in the process. Then decides to have us start a new reservation. Then I call and ask if I have to return to their location and was told if I did not I would be charged 4x rental. I found bother interactions rude and did not need to be threatened when asking a simple yes or no question. I will not us this location again.Shannon W.
Customer did not leave a comment.brian o. | Overall Experience
Customer did not leave a comment.christopher S.
The team I worked with was great!Jeffery J.
My experience with my U- boxes didn't need any improvement. It was A+ The staff was always top-notch.Trish J.
I was impressed from the moment I arrived until the moment I brought the truck back. The employees were on top of everything and I was in and out within 20 minutes, it would have been faster but the computer was running very slow. When I return the truck, it was just as easy as when I picked it up. I would definitely recommend this location to anyone!Sherrie J.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.John S.
Truck was very cleanBilly S.
You could make sure the place arranged to pickup the rental does not charge without notification. Have it listed that the location is manned or as live people. You had know way for me to check in the blankets that were rented with the truck.Jeffrey M.
Customer did not leave a comment.James G. | Overall Experience
Customer did not leave a comment.Garett G.
Customer did not leave a comment.Belinda C.
Customer did not leave a comment.Waide Y.
Customer did not leave a comment.Catherine H.
Customer did not leave a comment.JAMES M.
None needed. Your staff were really helpful and truck worked well. That's why I keep going back there.Jean C.
Customer did not leave a comment.DESMOND B.
not having the customer call repeatedly to confirm and then changing the date anyway; the number you provide goes to corporate and noone knowa what youre talking about.Nick M.
Customer did not leave a comment.Belinda C.
Great helpBELINDA C.
Customer did not leave a comment.Belinda C.
Tina, Lili, and Kaitlyn were super friendly and helpful. They made me feel as though I was the only customer needing help. Meaning, they went out of their way to help me with my situation and were very accommodating. If it was not for those 3 ladies, our arrival to this area would have be even worse. Kaitlyn and Lili are rockstars!!!James E. | First Impressions
Customer did not leave a comment.John T.
Customer did not leave a comment.Alex L.
Experience was absolutely amazing. No problems and as always great customer service.Monique P. | Online Move In
Took way too long to rent the trailer with confirming multiple contacts (by calling them) and taking a picture to go with my drivers license along with a damaged trailer not being noted in the documentation. I'll never rent from an actual u-haul location again. Process is so smooth at other locations, this was ridiculous.Christopher B.
Do not like the young lady that checked me in. She was to direct and forceful in her presentation about the time i would have the truck. Her appearance was substandard for being an employee of uhaul or any company.KARL P.
Customer did not leave a comment.JUSTIN H.
Take the time to read the notes on the account, worst experience EVERJENNIFER P.
Customer did not leave a comment.Sean K.
Very well organized, options for everything you could need, and the people working were nice and professional in helping us.Nichole R.
Two tires were out of balance and should have been checked.Bryan W.
Customer did not leave a comment.MELISSA B. | First Impressions
Got some stuff stolen while packing, pay for security get no security.mateo a. | Overall Experience
Customer did not leave a comment.Allen M.
Was treated with respect and everyone knew there job great service will use and recommend this business to everyone needs help with moving what they need moved thanks againPERRY C.
I have rented from this location many times lately, and, everytime, all has gone smoothly. Everyone has been helpful, pleasant and eager to assist. I've got my work done for now, BUT, I'll Be Back, THANKS, DanDaniel A.
We absolutely loved the staff and how well they took care of us. I highly recommend them!SONYA A.
Customer did not leave a comment.Belinda C.
Better internet provider. As a former IT person with a large communications company, in your comparison your internet was slow.alonzo M.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Michael E. | Online Move In
Due to a move I am doing, I have had to rent a moving truck 6 times now, AND <> Everytime, Everyone Was Extremely helpful.Daniel A.
Customer did not leave a comment.AARON C. | First Impressions
Always on the spot with customer experience. Favorite place for moving needs.PATRICIA F.
Easy pick up and easy drop off. No changes.Darin B.
My experience was great service over and beyond expected.richard S.
Customer did not leave a comment.Hector M.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.NOLAN SCOTT V.
Customer did not leave a comment.Lars S.
Customer did not leave a comment.DANIEL A.
Understaffed and then original truck that was checked out to me was not actually on site.David R.
Great experience. Guys that unloaded at destination had been recommended by Uhaulâ€¦ they were great and fastâ€¦ had my 2 pods empty in less than 1 1/2 hoursRUTH M.
The red headed Guy who tried to help me check in the vehicle was a condescending head shaking A$$HOLE. Very infuriating, but I was pressed for time.John H.
All great no commentsFERMIN V.
Customer did not leave a comment.Wendy G.
Customer did not leave a comment.Renee A.
The best storage place in the SpringsTiyanna J. | Overall Experience
Customer did not leave a comment.SCOTT H.
I rented a 4x8 trailer yesterday, no one told me I had to check in the trailer when I dropped it off last night at 9:00 pm. I left the trailer in front of the store as I was told to do, then I got a call this morning saying they were wondering where the trailer was. I told them it was in from of the store and she said, â€œOh, we usually ask the customer to check it in when they bring it back.' i said, â€œWell, no one told me to do that.â€ So she said she would check it in for me. Then you hit me with a $20 after hour â€œserviceâ€ fee. I want that money back. And I'm going to trash this company and location on Yelp, and Facebook.Stephen S.
Customer did not leave a comment.William B. | Overall Experience
Customer did not leave a comment.Dave S.
Customer did not leave a comment.BRITTANY M.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.BERLEN P.
Rent from here frequently, Always good service even if all I need is a quote Was at this location at 7:30ish, gone before 8:00 with what I needed for the day Thank You, DanDANIEL A.
Delivery to packing location on-time, as was pick up. Shipment of U-boxes was 3 days late. Delivery to new was on time. Call to have them picked up went through national center and their communication to local store was not received.Kenneth S.
Customer did not leave a comment.DARREL B.
Customer did not leave a comment.Elias O. | First Impressions
Customer did not leave a comment.Rhiannon G.
Better customer serviceNatasha P.
Those car dollies are dinky asf. Would bounce everywhere, including into other lanes, and does not have enough clearance in the backAlec M.
Customer did not leave a comment.Al S.
The rental process went well. The trailer was perfect for the job. The return was smooth The lady got everything checked, the trailer unhooked and sent me on my way. She did neglect to tell me I, apparently, was supposed to check out in the office as at 5:30PM I got a call informing me the trailer was due back at 5:00PM. The caller was surprised when I told her it had been in its parking place since 3:30 PM.Stephen B.
Customer did not leave a comment.SANDRA P.
Customer did not leave a comment.Irma M.
Make sure inside of truck windows are clean. Dirty windows pose a safety risk in sun glare.ELIZABETH M.
When I went to return the rental, I waited for over 30 minutes, finally went inside to get someone, they said they were to busy to help me, just return on line, well, I can't <> don't do on line so I just left the keys in the vehicle and left, Clerks Were Very RUDE In Front Of Other PatronsDaniel A.
Worst experience I have had with storage units! The cooperate office members are rude and incompetent! Cant wait to return and pick up my belongings!PATRICIA K. | First Impressions
Customer did not leave a comment.Marcia M.
I rented the trailer from this location, had a conversation about moving to Washington with the person at the store. They set up my contract for in town when I was not coming back to this location. Traveled to washington and found out that I'm being charged $845.91 for one way trip. Was not told at all about this prior to hooking up and leaving. Lesson learned but nothing good yo say about the transparency of this company anymore.Stephen M.
very slow customer service at the counterCARL P.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.Matt H.
I am absolutely satisfied with the rental, the staff, the convenance, and frankly there's simply no comment to improve anything! It's seemless....., Elated U-Haul Customer,Jeffrey A.
Keep on truckin'HENRY T.
Great customer servicsHARRY M.
Fairplay, CO is the only place in Summit County to rent a truck for a one way move. All other locations are for local moves. This location has a wide variety of trailers and trucks. We could not find a truck in Pueblo, Colorado Springs, Breckenridge, Frisco, Silverthorne, Colorado.Lacey B.
Everyone there was friendly, courteous and helpful. They made getting a hitch installed on my Jeep a pleasant experience. Thank you! I would definitely recommend this location. Baby BlueRae W.
The staff is doing a great job will tell anyone to go there. ThanksLuis R.
Did not have the unit reservedBrandon B. | Overall Experience
Customer did not leave a comment.Elizabeth B.
Nothing, all went smoothly.Carmen M.
Customer did not leave a comment.ron r. | Overall Experience
Same as the other.RICHARD E.
Customer did not leave a comment.Jean N. | First Impressions
The wait time was a little excessive. I even had a reservation, I was thinking that would speed things up a little. The excessive wait time , is the only reason I didn't give an excellent reviewJason G.
This location is best described as an â€œassistantâ€ for app/web use. When you go in they tell you to go to uhaul.com. If you have trouble they will assist. They do not want you to give them the reservation #. Several employees ignored us entirely. When I mentioned the extreme lack of customer service to the employee, he said he is doing what he was directed to do by the MCO. I will not use this location for anything and I will tell everyone I know to use other locations. This location would be an ideal location to use an Amazon store type where customers pick their stuff and services and don't interact with a person. They are almost there. I suggest you market this store in a similar way.MICHEAL B.
Customer did not leave a comment.Carolyn P. | Overall Experience
Customer did not leave a comment.Elizabeth M. | First Impressions
Customer did not leave a comment.Jenny A.
Customer did not leave a comment.James G. | First Impressions
Customer did not leave a comment.ROSANNA R.
Check in took a very long time. Otherwise it was fine.Tyler P.
We will not be returning after our next rental because we like the customer service handling than using are phone. Not everyone likes using the phone. We realize you won't care about older people and how we feel. So after 30 years we will go somewhere else. I just wish you would think about everyone.Dennis H.
Customer did not leave a comment.Donald S.
When you rent a vehicle they do not check everything but on return they make you check everything for them that wasnt checked for you. I was asked to leave the office because they dont open for 10 minutes. No where to put your belongings. Your standing outside with your belongings. Then they make you get in vehicle to check things for them. So you put all your stuff back in the truck. Not exactly good customer service. They can check those things themselves with you.Rochelle T.
Thank you!TRACY D. | Overall Experience
Customer did not leave a comment.PHYLLIS D.
truck was very well maintained and a pleasure to drive.Tom B.
Customer did not leave a comment.JAMES H.
Friendly people,fantastic to work withbrigitte l. | First Impressions
Customer did not leave a comment.DANIEL O. | First Impressions
Customer did not leave a comment.Amanda E. | Overall Experience
Customer did not leave a comment.Carolyn P. | First Impressions
Communication was horrible. They did not follow through with anything that they said. I was billed for a unit I didn't use and it took months to get the owner to respond. I would not recommend using these people at all.mary jo G. | Overall Experience
Customer did not leave a comment.Korey D. | Overall Experience
I’ve had such a horrible experience from the beginning dealing with uhaul. I only had 1 person that helped me through this headache. I won’t be going to uhaul again.Alysia N. | First Impressions
Great place to store our Mercedes Benz Airstream Atlas.GARY B. | First Impressions
Customer did not leave a comment.Tam N. | Online Move In
Customer did not leave a comment.GIOVONNI L. | First Impressions
Customer did not leave a comment.Chrystelle T. | First Impressions
Customer did not leave a comment.ELI E. | First Impressions
The worst service possible. Originally reserved a truck and storage online for Thursday June 10th. it didn't apply the free 1st month so I called the next day, spoke with a Uhaul rep who applied the free month. Thursday came I went to get the storage and was told other people were ahead of me, even though the I was told it was mine. The person at Uhaul helped me move the truck reservation to Friday, and told me the Galley/ Academy location had a storage unit. since I needed the storage. The next day I called and asked for that location directly, they helped me get the storage... Later on Friday, I head to the new location for the storage, I was told the same thing, thankfully the guy working there was able to find something for me... Next I went to pick up the truck... When I got there and started to check out, I notice my reservation was cancelled... I call they get the reservation set back up, I go through the steps online, get the 4 digit code for the lock box... it doesn't work, I call the prompted number, tell the rep what happens, she puts me on hold, about 15 minutes on hold I decided to use the chat. That rep gives me a few codes to try and none of the work, I'm told I have to wait on the phone... by this time is almost a half hour. I continue to wait, call from a different line and I'm told they're closed... Waited about 45 minutes and finally hung up... after panicking about not being able to get my stuff, finally a rep calls me and after her apeaking with a manager she gets me a truck at a location pretty far away st 9:30 at night... (Tiffany was amazing by the way and very helpful, the only saving grace through this whole ordeal...) So to recap. Got the reservation for a truck and strorage for Thursday at 5:30. Wasn't able to get anything unil 9:30 on Friday... Absolutely worst experience Ive ever had... Except for Tiffany... she was the only saving grace for the whole experience...Sean R. | First Impressions
Very helpful and knowledgeable staff. Thanks!Nathan M. | First Impressions
Customer did not leave a comment.Mary beth M. | First Impressions
Customer did not leave a comment.Marie G. | Online Move In
I dealt with the manager and she was great.John L. | First Impressions
Customer did not leave a comment.Gertude C. | First Impressions
Superb service by Ronald RangDavid S. | First Impressions
Customer did not leave a comment.Trevor S. | First Impressions
Customer did not leave a comment.Nicole C. | First Impressions
Daniel was very efficient and helpful as they all were. He was very polite in dealing with several customers at once and handled everyone with kindness and in a very timely manner we were very impressed he was also very Thorough and made us feel very satisfied with our rental/storageMelissa M. | First Impressions
Customer did not leave a comment.Bobbi V. | First Impressions
I was very disappointed yesterday when arriving to unload my UBox! I had received a reminder call making sure I would be there on Sunday and the UBox would be outside. It wasn’t and then they couldn’t find it. The people at the desk acted like it was the most difficult thing they had ever done! Finally after over 45 min. they found it and we were able to get things taken care of. I tried calling but of course no answer.shirley w. | First Impressions
Jeniffer is cool.Randy M. | First Impressions
Customer did not leave a comment.debora e. | First Impressions
long wait for service. But once at counter everything went okReynalda Y. | First Impressions
Was very helpful in getting the right oneJames C. | First Impressions
Everyone was great and friendlyMiguel B. | Reservation
All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.Karen K. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
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