Customer Reviews for U-Haul Moving & Storage at Academy Blvd

5,756 comentarios

1193 N Academy Blvd   Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution)

(719) 574-6500

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(719) 574-6500

1193 N Academy Blvd
Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Gregg E. 
Rating:
5.0

nothing the people are awesome to work with very nice and friendly

Tim S. 
Rating:
5.0

Customer services excellent at the desk when we walked in there to pick up the truck and it was excellent When we dropped it off couldn't ask for anything better

Marie A. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Just wanted to make a quick comment on how professional Michael and his team was with my whole experience. From the beginning, he went out of his way to get a less common hitch for my car and drove to another location to get my hitch so I didn't have to wait. He was honest about not working on my car before but was confident in getting it done and made me feel great. He did have a professional and little difficult conversation on the minor incident on my car and ensured it would be taken care of and handled the situation in a fantastic manner; mistakes happen, and it was a learning experience, so there no need to be upset. This was my first time getting a hitch on my car and not having any knowledge. I felt like I was in good hands. I would definitely recommend to my peers to get any hitch projects done at this specific location

Tommi G. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Both Gentleman that assisted me (check in and check out) were prompt, professional and very friendly!

joe F. 
Rating:
4.0

good job

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Absolutely outstanding customer service from the entire staff starting from the moment I entered the U-Haul center to make reservations for a truck and storage unit; purchasing boxes and wrapping paper; and through completion of my entire move. I highly recommend U-Haul for all your moving and storage needs!

Dwight S. 
Rating:
4.0

Had an issue with the individual next to us. He wanted our spot, so he did not park his trailer far back enough for our RV to fit. So, we had to move to another spot, because he wasn't willing to scoot back or scoot over, because there was alittle (some) room left. The uHaul worker was very helpful, and professional His name is Charles

Elena R.  |  First Impressions 
Rating:
2.0

The mileage did not match the actual mileage we were given, the lights malfunction more than halfway through the move resulting on us getting pulled over, and the tow fillet was not properly set up.

Abigail S. 
Rating:
5.0

Michael was awesome. Very polite and did great work

william M. 
Rating:
4.0

If we have the trailer for 4 days and turn it in on the 2nd day of using it we should get 1/2 or a 1/4 of the price off and given back. We took the time to make use of it while we had it, it would be appreciated if we got some money back for turning it in early with no damage.

Katelyn W. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

vincent K. 
Rating:
5.0

Customer did not leave a comment.

Marsha L.  |  Overall Experience 
Rating:
2.0

I am a small person and didn't need to open the door to the unit all the way for me to get into it. The door to the unit would slide back down to about 3 feet off the floor. I was repeatedly harassed by staff for having the door closed even though it wasn't closed. I felt as if they didn't want me there at all. I saw several units where people spent the entire day in the unit. My alarm system was never armed because I forgot to put my code into the pin pad several times, but the alarm never sounded when I opened the door. I was extremely disappointed with the way I was treated, the security of the facility and the outrageous price.

Jackie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher p.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jacob c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jeffrey S. 
Rating:
5.0

Fast easy return and nice people to work with

brent B. 
Rating:
1.0

Staff was incredibly rude with me when my card didn't go through. It was a misunderstanding but I left feeling like I'll never use this location again. The rude staff member interrupted me & refused to tell me his name.

Hilario C. 
Rating:
5.0

Customer did not leave a comment.

dajane R. 
Rating:
5.0

Customer did not leave a comment.

Lilliann D. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Offer a live chat to help with questions

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

paul O. 
Rating:
5.0

Customer did not leave a comment.

waylon H. 
Rating:
5.0

Everyone at both ends at the U-Haul facilities was terrific â€" helpful and professional, courteous and just went out of their way to do whatever they could to make it easier for me. I have always had good experiences with U-Hail and tell everyone I know who wants to move that U-Haul is the BEST. The U-Boxes folks in Colorados Springs especially ere terrific.

Kathleen Ware H. 
Rating:
5.0

Customer did not leave a comment.

rebecca o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
4.0

Well done guys & gals.

RYAN C. 
Rating:
4.0

NOTHING. HAD GOOD SERVICE. THANKS

regina F. 
Rating:
5.0

Great people

MICHAEL D. 
Rating:
5.0

Greater service, easily access. Nice and clean

Eric M. 
Rating:
5.0

Customer did not leave a comment.

MARY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICKEY S. 
Rating:
3.0

Customer did not leave a comment.

Randal T. 
Rating:
5.0

Very helpful

anthony C. 
Rating:
5.0

Excellent service from start to finish.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Everyone was very cordial and helpful at this U-Haul location. Thanks for getting helping me on the road quickly with the U-Haul!

TERRY J. 
Rating:
4.0

Customer did not leave a comment.

Makai P. 
Rating:
5.0

Customer did not leave a comment.

Grover F. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Jon N. 
Rating:
5.0

Position the Ubox facing the garage next time.

Pedro V. 
Rating:
1.0

Do not go to this location for installation of anything!!! The mechanic Michael and his assistant who were supposed to install my hitch, damaged my vehicle on two separate occasions! On August 9th I brought my car into the location to have a hitch installed. After keeping my car all day I was called and told that my back well nuts were rusted on and they were unable to install the hitch because they had no tools to get through the well nits. I took my car over to a mechanic off of 8th street to get the well nuts looked at. The 8th street mechanic who informed me that there wasn't any issue with the well nuts from all that they could tell. They did a thorough inspection and decided to flush and clean the well nuts to make it easier for the UHaul Mechanics. After I paid the 8th Street mechanics. I returned the car to UHaul on August 11th for them to install the hitch. After keeping my car the entire day, the mechanic named Michael called and told me that my rear well nuts were now cross threaded and they wouldn't be able to install the hitch. I explained that that was impossible since the mechanics made sure that the well nuts had no rust and were lined up just SO the hitch could be installed. They insisted that the well nuts were cross threaded and they didn't have the tools to proceed. I took the car back to the 8th Street mechanics and noticed that my car was making a very loud sound when it had previously been quiet. When the 8th Street Mechanics inspected my vehicle they could tell immediately that UHaul mechanic Michael had re-damaged my vehicle. They had been the ones to cross thread the well nuts and from the damage being done a second time the mechanics were able to confirm that UHaul had done the initial damage as well. The 8th Street mechanics did me a courtesy and called UHaul on N. Academy directly to speak to the mechanic Michael and see where they were running into issues. The 8th Street Mechanics were diligent in asking about the tools being used, the size of drill bits and any information so that I could get the hitch installed by UHaul without further damage to my vehicle. The mechanic also confirmed that the only way to cause the sound I was now hearing in my car was by being lazy and allowing the muffler to hang during the installation instead of removing it. This stretched out the casing around the muffler and now my car makes a horrible sound when it was once quiet as a mouse when I drove. There is no way to fix the damage done to my muffler and it's casing. AND I had to pay out of pocket to fix the damage they did. At that point the 8th Street Mechanics offered to install the hitch for me so that a proper install could be done with no further damage to my vehicle. They guaranteed if I brought my car back to UHaul they would damage it again and I agreed with them because it already happened twice I called the N. Academy UHaul location to explain that I wanted to purchase the hitch so it could be installed elsewhere and communicated how upset I was that my vehicle was handled so carelessly and that my time was completely wasted. Michael, the mechanic apologized and said they would reimburse me for the cost of having the wiring installed as well as pay for the initial cost of taking the vehicle to the 8th street mechanics. When I returned to the N. Academy UHaul, manager Shawn Miles screamed at me! He told me that I wasn't getting any kind of refund unless he said so and he saw no grounds for me getting a refund. I told him that it was HIS employee that communicated this to me on the phone and that I was telling him what was promised to me. He continued to berate me, alluded to me trying to swindle the company and then told me that all calls are recorded so if that mechanic did offer me a refund that the employee would be fired and I would have to live with that. I was appalled and deeply embarrassed. He had no reservations about treating me like scum in front of other customers and his employees. In every part of this situation I was the victim and manager Shawn Miles treated me like I was some scammer trying to take advantage. Another employee suggested Shawn contact the mechanic and on speakerphone the mechanic confirmed that I had been put through the ringer and the least they could offer me was a refund of what I had already paid for labor of the wiring that could be completed when the hitch couldn't be completed. Shawn got quiet and started to process the refund. He didn't apologize for how he treated me or for screaming. He didn't apologize for the damage done to my vehicle. He didn't apologize for my time being wasted over 4 days when I was preparing for a move across country. This was a heart wrenching experience with me and I will never recommend this UHaul to anyone. They lack necessary skills to deal with the vehicles that come in and completely avoid accountability when called out. 0/10 Do NOT Recommend!!!

Kalilah A. 
Rating:
1.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

I rented a small trailer from this location yesterday morning and brought it back to the lot yesterday evening. I received a call today asking if I was planning on bringing the trailer back. The first thing I wondered was: “Did she bother to look at the drop off point before she called me?” I sat on hold for 20+min to speak to a representative who said this happens often enough. How could this be commonplace? Now, I'm wondering if uhaul is gonna come after me for stealing their trailer? I call the local store, and tell them I turned it in yesterday. They say they're going to look around the lot and give me a call. They call me back and say they found it. How and why does this happen as often as the uhaul representative said it does? How could they call the customer before they thoroughly scan their worksite, or at least maybe check their drop point? Bad training and bad management I would guess? If an employee can't identify a trailer at the drop off point, then maybe they should get help from the manager and they should address this PRIOR to calling a customer asking if they were planning on returning the rented property. Pretty awful. Someone, help this store. Please. Actually do something, take real action, this store needs it. Uhaul is making customers take valuable time out of their day, for absolutely nothing. Not happy. Can I have a refund to make things right?

Julian W. 
Rating:
5.0

The 2 gentlemen who installed my hitch were very kind and very efficient. They explained everything to me and even showed me how the operation should work.. Because of the vehicle I have, the electric hookup has to be handed a bit differently than most. I am careful to do exactly as they showed me. Everything is working just fine on this "maiden" trip with the hitch. The trailer follows just like it should and the lights on the trailer are doing as expected.. Those guys worked around a few problems - not of their making - and when the proper equipment was available they did a great job. My only complaint on the day of installation was that the chairs provided for customers to sit on while waiting are VERY uncomfortable.

Sandy H. 
Rating:
1.0

Not only did I have to pay a price over the advertised rate, which was already too much, but then my rate was increased very shortly after moving in. Then I had to use a lower quality lock than the one I had because it wasn't round.

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Training new staff at check-in time, there for it took longer than expected to check-in. Other than slowness, it was fine.

Allen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Had an electrical problem and they did everything they could to try to help and eventually went and got a harness replacement. They always go above and beyond.

dorothy F. 
Rating:
2.0

Have equipment ready when planned. Do not add safe move charges to contract w/o asking if wanted.

Edward B. 
Rating:
5.0

I truly love this place because they treat you like a human and a true person

MICHAEL D. 
Rating:
4.0

Pick up was a little slow, but the agent was very professional and helpful. Check-in when dropping off was a breeze. I used to have a somewhat negative opinion of U-Haul, but used them anyway because of price and vehicles/trailers offered. This rental went very well - much improved over past experiences.

Niles M. 
Rating:
5.0

They were great and satisfied with everything we asked.

FRANK L. 
Rating:
5.0

Great Service!

Cedron S. 
Rating:
2.0

Folks were courteous enough but they didn't have the part for my car they said they had, was there much longer than they had told me it would be.

rick B. 
Rating:
5.0

Customer did not leave a comment.

terry G. 
Rating:
5.0

Customer did not leave a comment.

Marcelo R. 
Rating:
5.0

Customer did not leave a comment.

Ciara G. 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Erica R. 
Rating:
3.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Our customer service assistant was great. Please give him our thank you for exceptional service. He was easy to work with, positive and efficient. Great job

Pamela J N. 
Rating:
2.0

Customer service was poor they were not ready for me they were in different to helping me or answering any of my questions

robert G. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
5.0

Customer did not leave a comment.

Doreen C. 
Rating:
5.0

Very good equipment nice facility very helpful employees

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Xiaoyi D. 
Rating:
5.0

The guys at Uhaul did an awesome job signing me up, explaining the procedures and walking me over to my unit.

Wayne W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Need more people to help customers. Had to wait in line way to long

Charles F. 
Rating:
5.0

Worked great, and was affordable.

Botiu S. 
Rating:
5.0

The manager at this location is top notch!

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

susan g.  |  Overall Experience 
Rating:
5.0

Thanks to everyone our move was a easy one.

Chris L.  |  Overall Experience 
Rating:
5.0

Very thorough and thoughtful check in - this is my 86 move with U-Haul, and I'd have to rate them best out of top five

Peter F. 
Rating:
4.0

Customer did not leave a comment.

Adam L. 
Rating:
4.0

Customer did not leave a comment.

Shauna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Corbin C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

yevonne P. 
Rating:
5.0

Good Job !

ELIZABETH H. 
Rating:
3.0

The workers tried to make a decent situation out of a poor one. I had to drive (and pay) for an extra 7 miles because "something" happened to the truck at my original location and it was an "in town" rental. Also there are no gas stations around this location so I had to drive more miles to get gas. Staff were nice, especially Juan when the truck was returned.

James V. 
Rating:
3.0

The computers were slow/buggy and despite completing ALL the required information online, the agent asked several questions already answered (eg mileage estimate). Took well over 30 min before I had the truck and agent needed 5 min with the lock box just to retrieve the keys. The 17' truck I reserved was not available. Also, I do owe thanks to Devon in Traffic for a call 2 days earlier alerting me that my reservation HAD been moved to a new location, without any warning from UHaul. My requested location was walking distance. The new reservation was 10 miles away. INCOMPREHENSIBLE! THE MAIN ISSUE ... I will NEVER use UHaul again as long as UHaul insists on a 2nd point of contact that they MUST reach in a live phone call. That's a violation of MY PRIVACY and theirs, and there is nothing UHaul can say to convince me that is necessary. No third party should EVER have to be roped in, especially not at the last minute, to complete a transaction. MAJOR FAIL.

Pieter V. 
Rating:
1.0

Hire employees that actually know what customer service is

Kenneth W. 
Rating:
5.0

If repairing equipment, take a break to check customers in that are waiting to return equipment.

Gregory S. 
Rating:
5.0

I had some larger items that it didn't think would fit into the U-Haul so I also used zippy shell I still haven't got my items from them and they're advertised size of 7x7x15 is not correct I should have used three more U-Hauls everyone in the U-Haul organization that I dealt with from the drivers to the support staff was amazing friendly and went over the top to service me properly thank you so much!

Mark S. 
Rating:
5.0

Trucks are very reliable

Ruby A. 
Rating:
5.0

Customer did not leave a comment.

GailandBENJAMI S. 
Rating:
5.0

Customer did not leave a comment.

Delma B.  |  First Impressions 
Rating:
5.0

All good

MICHAL N. 
Rating:
3.0

After this experience with issues due to the card reader and employee not being careful to input card and zip code info. I would recommend that a reminder to team to slow down and make sure all info is entered correctly to reduce any payment issues like I had.

Don A. 
Rating:
5.0

Staff was exceptional, helpful, courteous & friendly.

Donald C.  |  First Impressions 
Rating:
5.0

Great customer service.

Kimberly T.  |  Overall Experience 
Rating:
5.0

Thanks for everything

Derrick J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T.  |  First Impressions 
Rating:
5.0

All the staff are Awesome at their job and very good at customer service. Keep up the Great Customer service. 

ANTHONY H. 
Rating:
5.0

Excellent service, friendly staff and always professional.

CHARLES C.  |  Overall Experience 
Rating:
5.0

I used the storage cage for over two years and had regular access with no problems or issues! Staff were very helpful and security was excellent. I will definitely use this facility when I need additional storage space.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke K. 
Rating:
5.0

A thousand times better than last time I used this location in April of 2021. When I ended up putting a hole in my rear bumper trying to hook up the trailer myself while you had some older guy bull s******* with another employee somewhere in the back with no one in the front lobby. Not to mention when they installed my trailer hitch earlier that month the car came back to me with the driver side window stuck open. Luckily I was able to toggle the switch and window started working again. No way was that a coincidence.

Raul G. 
Rating:
5.0

Outstanding customer service. We will definitely return for future use. Thank you!

Monica M. 
Rating:
3.0

Pros: Convenient location. Manager took us through a detailed walk through of where our space was and how to access it. Was impressed when we received a call from the store inquiring about whether we were moving out and was able to do it conveniently over the phone. Cons: It seemed that no other employee was fully operational without the manager holding their hand. This was evident it was an ongoing issue as this appeared to be the case the multiple times we went in. (that must be miserable on both sides) This created a backlog every time you went into the office. We were unable to open both doors with our card when accessing our unit and moving things in and out but just had to bear with it because the office was backlogged due to the manager being the only one able to help anyone fully.

Rachael C.  |  Overall Experience 
Rating:
5.0

Excellent experience as always!

Cheryl S. 
Rating:
5.0

This location was very well runned/organized/friendly. The office staff was efficient and prepared for me. Upon my return the employee was the same as yhe office staff! I will definitely use this store the next time I need this type of service.

rodney J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Sean was helpful and kind.

Susan W.  |  Overall Experience 
Rating:
5.0

N/a

Tammy T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Belinda B.  |  First Impressions 
Rating:
5.0

Thank You for all the help! So grateful.

Donna D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RYAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyson S.  |  Overall Experience 
Rating:
4.0

Jared was patient with me and answered every question that I had. When inspecting the rental truck, Jared again was very patient. He displayed nothing other than a professional attitude. At this point I'm very satisfied with uhaul.

julie w.  |  First Impressions 
Rating:
2.0

It ALWAYS smelled like weed, especially, and l heard them, someone smoking it. Someone tried to pry open my lock master lock lock, ruining the lock, when l reported it l felt they treated it as no big deal, l lost a $25 lock and it was replaced by a $8 lock. And security, everytime l was there l heard door alarms going off and the staff NEVER reacted

Richard H.  |  Overall Experience 
Rating:
5.0

Very very helpful people. Security is awesome yet access is easy.

Joseph O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANKIE S.  |  Overall Experience 
Rating:
4.0

Very happy with almost all facets of U-Haul Storage experience, including quality of the facility and helpfulness of the staff, and the convenience of combining storage and vehicle rental on same site. Public Storage offers somewhat better per-square-foot rates in facilities of at least equal quality, but I would not hesitate to recommend U-Haul Storage, especially to U-Haul vehicle renters.

milton r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ardinue H.  |  Overall Experience 
Rating:
5.0

Very clean

margret r.  |  Overall Experience 
Rating:
1.0

The staff there was rude disrespectful no help they wouldn't let my niece and son both are 8yrs old use the bathroom wouldn't help me find one and would not open a lock door they said sorry but I'm sorry for your bad luck and the bathroom toilet was backed up so they could leave my niece and son had to use the bathroom outside they force u to get insurances when u can't afford it or need it can't be a day or two late they tag you so you cant access your storage the harassment they give you and always think you lying about having 24 access I still believe someone there stole my cell phone this place is a RIP off do not rent there

Iyan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna A.  |  First Impressions 
Rating:
2.0

I contacted U-Haul almost one month before we vacated the storage unit we had for over 6-1/2 years at Galley and N. Academy in Colorado Springs, Colorado. We also went in to rent a 10 foot truck to move our belongings out one week before our next rent was due. They still showed we owed rent for the next month on their website. I contacted the store and he indicated he had a number of new employees. That still does not make it right and it was a huge inconvenience for me to have to contact them and tell them about it a THIRD time!

KAREN O.  |  Overall Experience 
Rating:
5.0

Outstanding service by Ash and Dillon. Closed my storage unit, but I'll recommend your business as well. Thanks, Dave S

David S.  |  Overall Experience 
Rating:
5.0

Staff very helpful. My big complaint is when you reserve a unit on-line, receive a confirmation number and get there and they said we don't have one that size available. The staff helped out and rented 2 that equaled the size I needed. The ridiculous thing is WHY would I I-haul show one is available confirmed and it was not!!

Julie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIEL O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REINA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele M.  |  First Impressions 
Rating:
5.0

Charles was great and made sure everything was explained and things were processed correctly!

Megan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santos R.  |  Overall Experience 
Rating:
4.0

Apparently the problems are from the top down. You don't want feedback to improve you want to not get in trouble. So you must get punished for low reviews. Uhaul your policies are rather naughty.

Ellen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa R.  |  First Impressions 
Rating:
3.0

The only complaint was that I had to switch credit cards , and I was diligent to make sure it got changed over before my payment was due. I got charged late fees several times, because the person at uhaul did not put my new card in. This happened twice. So, I had to pay late fees for something that was neglected on the side of the uhaul staff. I didn't pursue it, because I knew I was leaving. Pretty frustrating from my end, because I was so diligent about being on top of my payments. Hope the next person doesn't have the same issue.

Mary Ellen J.  |  Overall Experience 
Rating:
5.0

Everyone has been very helpful & nice!

Celest M.  |  Overall Experience 
Rating:
4.0

Unit wasn't swept out and there was an animal trap inside of my unit. Staff was amazing and helpful and had a good amount of carts to safely and easily transport a decent amount of items at once. All around great experience minus unit not being fully swept out and prepared before move in. Staff was very informative about the security measures of the facility and answered all of the questions that I had and made me feel a lot more confident in getting a storage unit here.

CHYANN C.  |  First Impressions 
Rating:
4.0

Bathroom near my unit has been out of service for months

BEVERLY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karyn R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gertude C.  |  Overall Experience 
Rating:
5.0

Always great customer service..guys at 1193 Academy were awesome. Got me what I needed.fairly new to the springs but uhaul always have done good by me.

Delicia P.  |  First Impressions 
Rating:
5.0

It was very convenient being able to drop off the truck and the dolly as well as put my stuff in storage at the same location. The check in process was easy and all the staff were extremely helpful even when we had to call AAA to fix my car.

JACOB H.  |  First Impressions 
Rating:
5.0

Staff helped me move storage unit locations last minute due to a miscommunication about the facility on my part.

Cedar W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Megan S.  |  Overall Experience 
Rating:
5.0

Great help.

Christopher M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
5.0

Excellent service from start to finish for a one-way trailer rental. Extremely easy to work with!

Jarrod L.  |  First Impressions 
Rating:
5.0

las luces de las trailers y car transpor abeses no funcionan creo que deber checar que todas las luces funcionen en el momento de tu renta aparte de eso todo esta muy bien felicidades muy buena compania la mas grande y moderna muchas gracias

ARTURO H.  |  First Impressions 
Rating:
5.0

Staff good to work with & unit was easily accessed

Chrystelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter F.  |  Overall Experience 
Rating:
2.0

I stored unit since March, but my daughter and son-in-law dropped truck off because I was still living in Arizona. I tried to get a 2nd unit reserved for my last delivery in September. It took forever to get someone on the phone and usually I was transferred to UHaul main hub, not N Academy site which I wanted. I got reservation numbers and was cancelled out 3 separate times!! (This was time consuming and frustrating since I was still living in Arizona. My son-in-law finally got me a unit closer to their home! Your office is fine for walk-ins, but not favorable for call-ins!

DAWN C.  |  Overall Experience 
Rating:
5.0

All around good service

Richard P.  |  First Impressions 
Rating:
3.0

I was told different things by different u-haul offices. One would reserve a storage for me then when I show up it never was available to begin with. I understand the concept of "first come , first serve." I understand that u-haul has many people canceling or not showing up when there's a reservation. What I don't understand is if that's how it's done, why would should I reserve a storage if it's not even going to be reserved for me? To reserve is to book in advance, to secure. If it's not secure, why offer? I wish the u-haul company gave clientes a chance by giving us a time limit on our reservation and if we don't show, our reservation is canceled immediately. But now I know what I know and I won't be making any reservations, walk-ins is best when it comes to u-haul. But over-all service was average , good people and good customer service, just not very good at communications between different office locations. Either that or the system is lagging on its updates.

Genesis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELSEY H.  |  Overall Experience 
Rating:
1.0

I had my stuff moved from storage to another unit and in the process of moving the company they hired scratched a lot of my stuff up. Very disappointed.

daniel s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Tina, Lili, and Kaitlyn were super friendly and helpful. They made me feel as though I was the only customer needing help. Meaning, they went out of their way to help me with my situation and were very accommodating. If it was not for those 3 ladies, our arrival to this area would have be even worse. Kaitlyn and Lili are rockstars!!!

James E.  |  First Impressions 
Rating:
5.0

Experience was absolutely amazing. No problems and as always great customer service.

Monique P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELISSA B.  |  First Impressions 
Rating:
1.0

Got some stuff stolen while packing, pay for security get no security.

mateo a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AARON C.  |  First Impressions 
Rating:
5.0

The best storage place in the Springs

Tiyanna J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elias O.  |  First Impressions 
Rating:
1.0

Worst experience I have had with storage units! The cooperate office members are rude and incompetent! Cant wait to return and pick up my belongings!

PATRICIA K.  |  First Impressions 
Rating:
2.0

Did not have the unit reserved

Brandon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jean N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James G.  |  First Impressions 
Rating:
5.0

Thank you!

TRACY D.  |  Overall Experience 
Rating:
5.0

Friendly people,fantastic to work with

brigitte l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn P.  |  First Impressions 
Rating:
2.0

Communication was horrible. They did not follow through with anything that they said. I was billed for a unit I didn't use and it took months to get the owner to respond. I would not recommend using these people at all.

mary jo G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Korey D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATHAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah J.  |  Overall Experience 
Rating:
1.0

Over prized storage units screw this place

Joseph b.  |  Overall Experience 
Rating:
1.0

I've had such a horrible experience from the beginning dealing with uhaul. I only had 1 person that helped me through this headache. I won't be going to uhaul again.

Alysia N.  |  First Impressions 
Rating:
5.0

Great place to store our Mercedes Benz Airstream Atlas.

GARY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

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