Comentarios de los clientes para U-Haul Moving & Storage at Academy Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Academy Blvd

Clasificación general:

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Michael H.
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El cliente no dejó un comentario.

Elizabeth P. | Overall Experience |
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El cliente no dejó un comentario.

Gina D.
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Great customer service!

PATRICK R.
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El cliente no dejó un comentario.

John G.
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El cliente no dejó un comentario.

Cory J.
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I wanted to extend my rental to after hours drop off. For the second time now I have had a bad experience with the app which in my opinion is not user friendly. It would not accept the code IT SENT ME. I tried a few times and finally gave up. I ended up having to call to extend the return to the following morning which was an additional charge. In addition to that while on the phone with U-Haul, I was told my return time was 8pm. not 7pm, (I learned this was in fact incorrect when I luckily found attendants working after closing and accepted my return and checked me in anyway). Kudos to those employees. Overall a good experience though. Not a fan of after hours pick up/return. Second time I had a bad experience with your system. The first time was two years ago when a taxi dropped me off in a freezing rain storm and it took around 20 minutes to finally get inside the truck. That sucked and I swore never again!

Ralph W.
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Long line to get to the desk and it moved slow.

Charles B.
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great job!

Tracey T.
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This was the best experience with the friendliest staff ever!

Andrew E.
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El cliente no dejó un comentario.

ERIC S. | Overall Experience |
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A good all around experience Thank You.

Jeni H.
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El cliente no dejó un comentario.

David J. | Overall Experience |
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The office can get pretty busy and they often don't have enough people working...

Dixon D.
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El cliente no dejó un comentario.

Gary B.
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El cliente no dejó un comentario.

Larry E.
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I was impressed with customer service . I wish I a little more time had 6 hours to get my thing moved and get the truck back. I am thankful for the truck was available.

jamie L.
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Nice place and very helpful.

Cindy M.
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Nothing. Everything was prefect. The van was almost brand new, no dents, scratches or dirt. The staff was polite, efficient and explained everything well. I had absolutely zero problems with this rental.

Holly A.
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El cliente no dejó un comentario.

Pete C.
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El cliente no dejó un comentario.

William S.
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Bad experience. Uhaul wanted to much personal info to rent a in town rental $45 tow dolly. They took pictures of my driver license front and back required a deposit from my credit card. They required a secondary phone number for a contact person they called to verify, my wife didn't answer the phone and the clerk refused to complete the transaction luckily my wife was in the truck. Anyway it was a same day transaction I returned the item the same day before the return time but received a call 3 day later from Uhaul asking my intention on a already returned item and once I told them I returned it, I was accused of returning the item after hours and I was asked to describe the personnel that received the rented property. I was Violated by them taking to much personal information and disrespected for being questioned about a all ready returned equipment. Before receiving the equipment I was asked to download an app take pictures of the equipment and put it on the app simply ridiculous business practices never again.

Elizabeth P.
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El cliente no dejó un comentario.

Mitchel W.
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Wear masks, for crying out loud!! Employees were inconsistent about that. But the bigger problem was the online process. (I tried to rent the truck by phone, at different locations, but no one ever picked up the line after being on hold at least 15 minutes at each location.) Then the truck we had reserved was not available at the location we selected, but no one called to tell us this. Instead I received a text a few days ahead of time about picking it up at a different location at a later time of day! After calling and waiting on hold for a long time, I was told only one location much farther away had the size truck we needed at the time we had requested. The manager was kind enough to give us an extra day and extra miles. But the rental process was not smooth or pleasant.

Benjamin M.
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No complaints they took good care of me

PORCHE'A D.
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Ricardo exhibited exceptional customer service and was more than helpful. The only con was the slow uhaul system, there were more than one issues with my reservation, but of course that is at no fault to this specific location.

Jerrica J.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

Tehandre W.
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I was given THREE transactions on my card for one service!!!! I was overcharged when I returned the cargo van because the associate charged me for a dolly that I requested and never received; I was then told to go inside to have the dolly fee reimbursed. I went into the office to have the dolly fee reimbursed only to be told that the entire transaction had to be reimbursed and charged again-- 10/11/2020 I was charged twice for the rental. It is 10/14/2020 and I still have not receieved the reimbursement for the first charge, but today I was charged AGAIN for the reservation fee WTF is going on???????

Michael D.
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Be more up front with pricing, I was charged 150 dollar cleaning fee, which I'm disputing.

aric A.
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El cliente no dejó un comentario.

donna B.
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El cliente no dejó un comentario.

Daniel S.
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El cliente no dejó un comentario.

Petra N.
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This location goes above and beyond. There was some confusion with my registration through another location and the manager remedied the situation. She was very flexible and remained professional. The gentleman we returned the vehicle was also very helpful. We would definitely return and request Jennifer and Logan or Dylan I believe.

otto l. | First Impressions |
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El cliente no dejó un comentario.

Melissa M. | First Impressions |
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Daniel was very efficient and helpful as they all were. He was very polite in dealing with several customers at once and handled everyone with kindness and in a very timely manner we were very impressed he was also very Thorough and made us feel very satisfied with our rental/storage

RANDALL S.
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I was in line for an hour.

Robert J.
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El cliente no dejó un comentario.

Jared G.
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El cliente no dejó un comentario.

Alexander L.
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I took the stupid insurance off the trailer when I reserved it and even told the lady when picking up the trailer I did not want the insurance as it's useless because my auto policy covers it and I was still charged for the insurance for this rental. Terrible customer service.

Lucille C.
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The woman who took care of us was efficient and professional. Thank you.

Paul R.
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Team member was very engaging and friendly. Equipment was clean and drop off after hours was a breeze.

David C.
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Colin is such as amazing staff of Uhaul. You guys in Pioneer Pkwy are just phenomena.... your customer service is impeccable and very enticing.....

Jacob D.
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El cliente no dejó un comentario.

William P.
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N/A

charity P.
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El cliente no dejó un comentario.

Michael H.
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Darne and team took care of me again, thank you!

Brittany B. | Overall Experience |
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El cliente no dejó un comentario.

Gabriel C.
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I was overcharged by 2 miles, I received the truck at 13,989 miles, returned the truck at 14,152 miles. I did not drive 165 miles. Also I was given the truck and the representative stated the gas was on 15/16s, when in actuality it was close to 3/4s than anything. I returned the truck with 15/16s of gas though.

Kurt W.
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El cliente no dejó un comentario.

Kevin B.
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El cliente no dejó un comentario.

Thomas Z.
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Awesome delivery/pick-up experience with Jessica (?)

JEREMY V.
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Both times I rented from here I asked for a dolly and both times I was told it's in the truck they assured me and both times it wasn't there and both times I called to get it fixed they told me they would put a note in my contract saying I didn't have the dolly and that it needed to be removed and when I turned in the truck there was no notes and I had to go inside to get it corrected and they couldn't even take the time to deliver one to me I mean it wouldn't have been so bad but your trucks charge by the mile and I wasn't gonna do another round trip when it wasn't my fault... poorly taken care of...

Benjamin W.
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We would recommend Uhaul with reservations. It took us over an hour to get the truck picked up, which put us late getting our things loaded and moved. We had friends waiting to help. The online system for pick up is a mess.

Terry M.
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Outstanding Experience. Recommend you consider Military Discount.

tony U.
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El cliente no dejó un comentario.

Rosalie S. | Overall Experience |
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El cliente no dejó un comentario.

RONALD W.
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Did everything on line before and still was there a full hour plus to pick up. Nothing prepared . Gave me wrong address for turn in in Texas

Leeland W.
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El cliente no dejó un comentario.

Lori C.
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El cliente no dejó un comentario.

Dominnik T.
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The staff was super unfriendly especially the guy who checked me in. I have always had a bad experience with this place and if it was not for the fact I live so close I would not have even went to the location. The only good thing is the price of the rental. The whole company needs an overhaul!

Bobbi V. | First Impressions |
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El cliente no dejó un comentario.

Bobbi V.
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Jennifer and chuck were great

Kyle A.
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El cliente no dejó un comentario.

Jon S.
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El cliente no dejó un comentario.

Stephen S.
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El cliente no dejó un comentario.

Thomas B.
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The trailer I rented, had both a tire blow-out, and the axel broke, wherein the tire went rolling down the street. Luckily it happened as I was just pulling into my destination, and was only going about 2-5 miles per hour. Then I was told to file an accident claim with my insurance. WRONG ANSWER!!! It was not an accident rather it was defective equipment falling apart on me. NOT COOL! It could have been a horrific accident had it fell apart on the freeway.

Stephen J.
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The check in is the worst process I have experienced for just about any business

MARK G.
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El cliente no dejó un comentario.

debra T.
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El cliente no dejó un comentario.

shirley w. | First Impressions |
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I was very disappointed yesterday when arriving to unload my UBox! I had received a reminder call making sure I would be there on Sunday and the UBox would be outside. It wasn’t and then they couldn’t find it. The people at the desk acted like it was the most difficult thing they had ever done! Finally after over 45 min. they found it and we were able to get things taken care of. I tried calling but of course no answer.

Nanci G.
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El cliente no dejó un comentario.

Jesse O.
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El cliente no dejó un comentario.

Roel C. | Overall Experience |
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El cliente no dejó un comentario.

Rebecca C.
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El cliente no dejó un comentario.

Ashley N.
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El cliente no dejó un comentario.

Danielle L.
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Everyone was very kind, happy, helpful, and respectful. Really enjoyed my experience and have recommended this service several times already. Stay saw and healthy!

Rickey H.
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Great place to get your self a mover.

Matthew M. | First Impressions |
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Very helpful nice people it was all very easy in and out

KACEE R.
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El cliente no dejó un comentario.

James M.
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Good customer service by explaining all rules and freely adding extra time for the rental.

Timothy M.
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Jennifer Hudson was extremely helpful and made this rental experience actually fun. Her charismatic attitude and overall friendliness was much appreciated. Her knowledge of your equipment was helpful, and we were able to purchase the correct adaptor for my truck to trailer lights.

Kendall D.
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El cliente no dejó un comentario.

Billy M.
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El cliente no dejó un comentario.

Robert F.
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Friendly staff

Edward H.
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Don't lose information.already completed.

Neil P.
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The initial pickup was quick and easy, however during the drive (which was under 20 miles) the check engine light came and it refused to shift gears. The speedometer bounced like a drunken headbanger. When stopping by the same store as pickup we informed them of this and was told they have no replacement and call the 800 number. We sat on hold for over 20 minutes before going back into the store to be told they won't check any local stores for us and to call 800 number and essentially go away and fuck off. They had my card to charge and didn't care that I was having a very poor experience that was preventing me from completing my move.

Robert S.
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Staff was nice and gave great details

Matthew T.
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Whenever I try to call any location I always eventually get transferred to a call center. Sometimes that makes it difficult to coordinate things. Overall I am very pleased with my experience.

Michael W.
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I had a great experience from scheduling, to picking up the truck and all the way through to returning my rental. The folks at the 1193 N Academy Blvd location were so helpful! Thank you for being so amazing to work with.. Thank You!

KYRLETTE J.
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El cliente no dejó un comentario.

Tan L.
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El cliente no dejó un comentario.

Ugis G.
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Trying to charge for extra day, yet I returned the car on time.

RYAN O.
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El cliente no dejó un comentario.

Madison B.
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El cliente no dejó un comentario.

Randal R.
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I was a bit surprised at the cost for only 16 miles since I topped off the tank before returning. But all in all a favorable experience. Next time I'll find a trailer to rent instead, but the truck got the delivery done in spite of the added cost.

George M.
Clasificación:

We are a military family. We needed weight tickets for the Uboxes so that the Air Force will reimburse us for the move. The Dayton Ohio Ubox contractor, Bonnie, did not put those weights on the paperwork after she said she would. Because of this we lost 3200 dollars in reimbursement. I will actively keep people away from using Uboxes.

susan C.
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Better signage, to differentiate customer parking, neighboring lots, and trailer storage/drop-off areas.

Anthony N.
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El cliente no dejó un comentario.

Anthony N.
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My only concern is when customers are reserving truck/auto trailer rental is the U-Haul app is not accurate. The day before you get a call to confirm, but might not be ready on the actual time you need the truck/auto trailer. I was grartful that movers were flexible with having to change time of moving, etc. I would also thank one of the U-Haul reps for helping get what I needed and was empathetic. The day before, I spoke with someone who did not even care or tried to help.

GBEMILEKE R.
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El cliente no dejó un comentario.

Michael H.
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Jennifer and her team were professional, accommodating and efficient. Thank you for a great customer experience. Michael & Michelle Hendren

Ronnie C.
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El cliente no dejó un comentario.

Rickey H.
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Air freshen the cabin of the vehicle, was it.

Stephen H.
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Excellent customer service!

Troy M.
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Didn't even have to get out of my truck

Randy M. | First Impressions |
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Jeniffer is cool.

John P.
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Actually give us the truck at the time we reserved it, you messed up our whole moving day.

Michael H.
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El cliente no dejó un comentario.

Theodore S.
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I reserved two 26' trucks online at least a week or so in advance, for a certain location on N. Nevada, and pickup time that worked best with our loading and unloading locations. We arrived at that location and were told both trucks were not available there but one was at another location and one at another! This caused us a considerable amount of frustration, having to pay our loading crew an extra hour and a half as they had to wait for the trucks to load. The entire experience makes me doubt we will ever use Uhaul for our hauling needs again! With nicer "Penske" trucks available at most Home Depots for rent now, I think we will give them a try. Theodore and Kelly Sawlidi Reservation No's 27301607 and 27302416.

Terry N.
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El cliente no dejó un comentario.

Jose J.
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El cliente no dejó un comentario.

Richard B.
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We are in the process of requesting a refund for the tarp be ordered, as there was a problem (at the UHaul end) of having us go to a separate location to collect the rental, but then having to return to the original location to get the tarp, which at this time, was totally impractical. We bought a new tarp, and have been trying to get a refund for the original tarp, which was never collected from the originally planned location. Otherwise, everything was grand!

Heather H. | Overall Experience |
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El cliente no dejó un comentario.

William R. | First Impressions |
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Jennifer was an excellent employee for you. She was efficient, and helped me completely. She even corrected a mistake another employee made. She helped make the contact I had with your company painless. I hope both her, and her bosses see this.

Kevin W. | Overall Experience |
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Unclean unit. Access blocked at night. Unhelpful staff. Terrible location. Multiple issues.

Peyton T. | Overall Experience |
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I have stored with this Uhaul center before and it went very well. This time around it was not very good. First off my husband made the reservation under the trailer reservation we had made. The people at the center did not allow him to go to the unit the day he wanted to move things in after they allowed him to make the reservation. I had to call from out of state and put his name on everything before they let him store our items. When I called they fixed the issue for my husband but for some reason out the reservation on a different account I had made from my previous storing experience that I had forgot about. Because it was on a different account then it was supposed to be on we did not get any notifications about when the rent was due and ended up having a late payment that I had to go to the unit to pay. For the second month we had to pay we ended up with another late payment then they automatically withdrew the rent from my husbands bank account. I am at a complete loss how they were able to automatically withdrawal money the second time after I had to physically go to the unit to pay the first time and did not give them any information for the account they withdrew from. I am also confused as to how we had a late fee if rent was auto withdrawn.

debora e. | First Impressions |
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El cliente no dejó un comentario.

Keli G. | First Impressions |
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had to switch to a bigger unit and staff accidentally moved me out not in.

Kevin W. | First Impressions |
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I drove from out of state 10 hours, and I have my wife check out the unit early so I can access it after hours. When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit When I arrived all the returns were blocking the entrance to access the unit, so I had to unload all my stuff at a friends house and reload it in the morning to unload at the storage unit . The staff was very unhelpful and unfriendly, and they said that this was the worst location and stuff got stolen here all the time. They said they could not do anything about blocking the entrance and I just had to live with it They said they could not do anything about blocking the entrance and I just had to live with it. A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to wear my storage unit was that, but then when I try to do that they wouldn’t do it for me and said it would probably cost $1000 change fee A prior customer service representative of U-Haul said I could switch the drop off location of the trailer to where my storage unit was that, but then when I tried to do that they wouldn’t do it for me and said it would probably cost $1000 change fee. This was the worst experience I’ve ever had with U-Haul, and I may never use them again. this was the worst experience I’ve ever had with U-Haul, and I may never use them again. I am supposed to rent a big truck in another trailer next weekend and I am thinking about going with a different company. Also you could never reach anybody on any of the phone lines, except for the main customer service call center, and both times I had to wait for 45 minutes to talk to somebody.

Reynalda Y. | First Impressions |
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long wait for service. But once at counter everything went ok

Jeffrey J. | First Impressions |
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Big, clean property. Both returned a rental truck and rented a storage unit during my visit on a very busy Sunday morning). Both people who assisted me were great.

Ana M. | First Impressions |
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I WAITED WAS NOT TOLD THERE WOULD BE A LOCK THAT I DID NOT HAVE THE KEY TO PLACED ON MY STORAGE UNIT SO HAD TO WAIT TILL THE NEXT MORNING THEN WHEN I WENT AT 9 AM THERE WAS A LINE TO THE PARKING LOT. I SEEN A UHAUL EMPLOYEE WALKING SO I DECIDED TO ASK HIM WHAT I SHOULD DO BECAUSE SOMEONE IS WAITING FOR THE TRUCK I HAVE HE SAID TO GO WAIT IN LINE BECAUSE HE CAN'T GIVE ME SPECIAL TREATMENT. ITS NOT SPEEDBOAT TREATMENT YOU GUYS MESSED UP. THE MAN THAT WAS TOWARD THE MIDDLE OF THE LINE SAID HE HAD BEEN WAITING FOR AN HOUR AND A HALF. I WAS SO UPSET I GOT ANOTHER STORAGE UNIT ELSE WHERE. I NEVER USED YOUR FACILITY AND I WANT MY RESERVATION CANCELED AND REFUNDED. AND I BETTER NOT BE CHARGED A LATE FEE BECAUSE YOUR STAFF WOULDNT HELP ME PROPERLY IM SO STESSED AND DISAPPOINTED IN THIS EXPERIENCE

Bill C. | Overall Experience |
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El cliente no dejó un comentario.

JOHN V. | Overall Experience |
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The staff were really friendly, and professional. I was moving, so I was quite flustered, and they were kind and patient. The facility was immaculate, even the bathrooms!

MARTHA J. | Overall Experience |
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El cliente no dejó un comentario.

Kimberly M. | Overall Experience |
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Manager Randi does an excellent job!

nikolay m. | First Impressions |
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Randy was super helpful, knowledgeable and provided outstanding service.

JOHN V. | First Impressions |
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The facility was nice. The doorways could use a smoother entrance. Wheeling things in on the dolly is difficult because there is a large bump going from outside to inside in building B. The staff was extremely nice and very professional.

james h. | Overall Experience |
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El cliente no dejó un comentario.

Joseph A. | Overall Experience |
Clasificación:

Horrible customer service. Absolutely horrible

angela s. | Overall Experience |
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I was use the facility for about 2yrs on this rental. I paid on my unit monthly so I would expect more professionalism. I went to my unit in Dec. 2019 and discovered my lock was changed and the keys I had did not fit the lock. When I asked for assistance an employee did help me and agreed the keys were not for that lock. I was told I could not cut the lock nor could the staff and I would need to call a locksmith. I called back on Monday of that week and told more of the same they could not cut lock not could I and because the last time I went into my unit was back in Spring of 2019 they would not check the cameras because footage did not record that far back when I was making a complaint in Dec. By the time I was able to afford paying for a locksmith and paying for the storage unit it was March 2020. After the locksmith cut off the lock I discovered that my 2 new car tires and a ten speed bike were stolen. I had 70 DVDs that taken as well as some boxes with personal mementos to include a Christmas ornament collection I went there to get back in Dec. When I went to to the counter to tell the desk attended my items were stolen all he could say to me is he did not verify a locksmith was there and I could have cut the lock myself. If I was going to cut the lock myself it would not have taken months to do so. Instead of causing a scene because the were several customers waiting I went outside and called the police about the matter. The officer looked at the location, the unit and where the cameras were located. He did give me a call number for the call and stated that it may be difficult to located the items as the cameras do not show storage units but the doors and elevators. Later that week myself, son and daughter in law returned to the location and removed the remainder of my items. I put a lock on the unit until I could return to the location to talk with the store manager but received the run around for several weeks with her. I would call and be told she was not at the location that day or at that time. When I asked for a returned call that would never happen until they saw a lock that was not a U-Haul approved lock. When I called to discuss why can not get a returned call about my items being stolen and next steps but someone calls quickly about a different lock. The call I received was "Ms Stevens we were checking the units today and noticed you have an unauthorized lock on your unit, you have 24hrs to change the lock or we will cut it off and charge you for the cost to do that and replace the lock". I called the location and again asked about my stolen belongings and was told file an insurance claim and remove the lock. I said they can remove the lock I have moved what was left of my property out of the unit since March 16, 2020 . Close the account I would not be using them any longer. I was told fine that would be done I would be sent an follow up email which was never done until now. The only emails or regular mail that has been sent to me since were bills of mounting cost to pay for a storage unit that the letter say U-Haul will go in and recoup what ever property and close the account. I have said several times close the account I will not continue to pay U-Haul when they allowed my property to be stolen and could care less about my situation. Yes I have called Customer Service several times about this matter as well as 5 times to the actual location.

ZONYA M. | Overall Experience |
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EXCELLENT! Staff are very friendly and courteous!! Very clean!! Thank you!!

Rayshun C. | First Impressions |
Clasificación:

They cost me money, I had reservations for 2 units, when a crew that I paid for Arrived to download my 26ft truck, there were locks on the unit, it took them maybe an hour and 20 mins to get over and take the locks off, I only had the crew for 2 hrs and cost me $239 plus an additional 100 for another hour because of their lack of urgency.... I’m very disappointed in the service at this location. I can not make a recommendation at this time because of my money that was lost in the process and until I-haul makes it right. Thank you

JONATHAN B. | First Impressions |
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El cliente no dejó un comentario.

Amy P. | First Impressions |
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Don’t remember his name but the guy that helped us was awesome

NANCY F. | Overall Experience |
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El cliente no dejó un comentario.

Stephanie B. | First Impressions |
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very very friendly staff, go above and beyond for the customer, they are awesome sauce.

Justin T. | First Impressions |
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El cliente no dejó un comentario.

Bill C. | First Impressions |
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El cliente no dejó un comentario.

Ryan W. | Overall Experience |
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Thanks to the Manager Randi....She was very understanding and helped me out with a few issues. Kudoes because of her I'll be back.... Thank you Randi. Ryan W.

Robert F. | First Impressions |
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El cliente no dejó un comentario.

Pat M. | Overall Experience |
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Didn't get refund for unused portion of month, understaffed, waited long times to pay or ask wuestions.

Cathy O. | Overall Experience |
Clasificación:

For being 57 & 55 we have moved ourselves for years, and when needed a helping hand for the heavy stuff we found it. Thou due to this COVID-19 the only thing we couldn't move ourselves was the couch & couldn't get help due to people staying quarintine to their homes. So when asked if an employee cud just help to put in dumpster or in our car, was repeatedly told they can not help & wud charge us a $100 fee to remove it. So we told them well then we will leave it cuz we can't move it. They were gonna have the manager call us when she got in at 1pm, but never heard from anyone.

Kendra H. | Overall Experience |
Clasificación:

Unit was burglarized. Received a phone call saying that the maintenance team needed to fix the door. No indication of burglary. I went to check on unit and found that things were damaged and stolen from the unit. They fixed the door and painted. They took before and after pictures which clearly shows that someone broke in. Now there is a police investigation as a gun was one of the items stolen. Cameras are only on the entrance of the building and not throughout which makes it difficult to look at footage and determine who broke into my unit in order to press charges. Additionally, there’s an individual listed as my alternate POC that I have never met in my life. Was that hacked and tampered with as well? There’s no sense of urgency on UHauls behalf or common sense that you clearly inform individuals that the unit was burglarized not that is was not just routine maintenance. I thought storing items under a well known company would be great. I was clearly mistaken. Now an investigation is ongoing....

LaDonna J. | Overall Experience |
Clasificación:

Wait times at this facility are rediculous. They red tagged my unit upon moving out because I left to take a load of things to the apartment leaving the empty unit open for cleaning smh. Upon returning the manager had no idea why the tag was placed.

Don S. | Overall Experience |
Clasificación:

The lines at the front counter were almost always long so we had to wait 30+ minutes each time. The elevator was especially tiresome. They doors on the elevator were hard to open and close. Nearly every time you had to close doors downstairs, go upstairs and close the door so the elevator will move up to the second floor. The wire mesh over each unit allowed a lot of dust to get into our stuff. The access doors were narrow which made it hard to move large items in and out of the unit. Alarms went off frequently during the day.. One evening when we were in our unit with permission after hours the alarm went off and we had trouble leaving. The price is very expensive.Double what others charge. The rent is not prorated if you leave before your the paid month is up. The auto pay option is convenient. There are plenty of units and sizes available including indoor, outdoor and climate controlled.The staff are very friendly and quick when they help you.

Bernave H. | Overall Experience |
Clasificación:

Thank you so much. I love the experience that you (U-Haul) and the staff provided. from the beginning to the end.

james s. | First Impressions |
Clasificación:

The manager who helped she was amazing

Christopher J. | Overall Experience |
Clasificación:

They tool our money an they couldn't even find our storage everytime i called to pay they could never find it

Blanca A. | Overall Experience |
Clasificación:

Great

Jason W. | Overall Experience |
Clasificación:

Suitable for my needs, no complaints

Shawntel M. | First Impressions |
Clasificación:

Great customer service

Anthony A. | First Impressions |
Clasificación:

Good service

DENNIS P. | Overall Experience |
Clasificación:

The staff is very helpful and courteous, but there were cockroaches.

jerry h. | Overall Experience |
Clasificación:

No comments

Kaleb J. | First Impressions |
Clasificación:

They guy who helped me at the counter had no idea what he was doing. It took me an hour to get a storage unit I already had reserved. The only good was the guy that received my truck. Efficient.

Gary S. | Overall Experience |
Clasificación:

You need more people in the store. Nobody likes waiting in line to spend money. Don't lose sight of the fact that this is America and we have choices and you have competition.

Tramesha L. | First Impressions |
Clasificación:

was upset when the storage trying to get was took before our eyes and we could not get it. there was a hump right in front of the door way need a slight ramp for moving on the dollies.

Kaylee E. | First Impressions |
Clasificación:

The women from storage renting weworked with was not only professional but kind.There was a couple of customers when we first arrived but she was diligent and took care of everyone in a timely fashion

Randy R. | Overall Experience |
Clasificación:

Will NEVER go there again. Only one person was available for rental AND storage. Hours wasted even with online pre-work reservation. Not Uhaul, UHell. P.S. Same for Two Men and a Truck.

Alvery N. | First Impressions |
Clasificación:

Thank you for your help and time have a good day.

Russell G. | Overall Experience |
Clasificación:

Good

Bruce J. | First Impressions |
Clasificación:

fantastic service

Ester D. | First Impressions |
Clasificación:

Good customer service, but extremely long wait times. In several times, i have left this location due to long wait times. But like the location and the facilities. Should invest in more employees.

samantha b. | Overall Experience |
Clasificación:

We had nothing but trouble with getting into our unit, there is NOT nearly enough staff for how busy it is, and they staff that y’all have is not helpful. We also had trouble with getting our refunds.

Ilene M. | Overall Experience |
Clasificación:

Uhaul, I'm grateful to you. I am Ilene husband she passed away in December 2018. You was very kind in helping us retrieve all of Ilene stuff. Again thanks

Char M. | Overall Experience |
Clasificación:

It’s a safe storage

Phimfa P. | First Impressions |
Clasificación:

Everything is excellent!

robin c. | First Impressions |
Clasificación:

Amee was wonderful...very helpful and friendly and that's most important to me when doing business!

Jeremy W. | Overall Experience |
Clasificación:

Very friendly and helpful!!

Don S. | First Impressions |
Clasificación:

Elevator awful to open and close; Need rest room on each floor; Nice to have carts available. Friendly staff but not enough of them; Computers not cooperative; small openings to units, bad lighting.

RANDEL H. | First Impressions |
Clasificación:

Very happy with the service here.

Thomas P. | Overall Experience |
Clasificación:

thank you

Santiba J. | Overall Experience |
Clasificación:

It was a great providing and I was very appreciated to have U-haul for the 2 years. I would recommend to my friends about your company. Unfortunately, I can't afford big your services great.

Cynthia S. | Overall Experience |
Clasificación:

Thank you to Jason P and staff for working with me and making my experience great. Everyone was friendly and helpful.

ANTHONY f. | Overall Experience |
Clasificación:

They hand over the keys to me and when it is time to check out of the storage they r saying that they cant check me out bec the storage belong to my dad. How stupid. Why give me the keys

John W. | First Impressions |
Clasificación:

Keep getting better

Misty G. | First Impressions |
Clasificación:

Very great job and workers at this location!!! And The woman who works the front is seexxxzay!!!!

Andrew S. | First Impressions |
Clasificación:

The move in was fine but the managers lied? I put two locks on my storage unit and was told by them (sorry I dont remember the name) to remove one of the locks because it is against the rules

Jodelle D. | Overall Experience |
Clasificación:

Busy place but seems well kept.

ALECRAZANDRa C. | Overall Experience |
Clasificación:

, employees busy hanging out with the homeless that live in the units. Felt very unsafe with scary people living in units!!! The main guy smoking and spoke how he made a machine to read credit cards.

Stanley R. | Overall Experience |
Clasificación:

Crystal exceptional!!!

Greg C. | Overall Experience |
Clasificación:

Staff and facilities were excellent. My big complaint is not enough staffing at the front desk. This is a major error on the part of corporate management.

daniel s. | First Impressions |
Clasificación:

Angela and Brittany were great. The logistics of moving are always stressful, but they helped and provided EXCELLENT customer service.

ashley a. | Overall Experience |
Clasificación:

The manager at this location was great, one of the employees was so rude and unprofessional, she is the reason for my rating. Tina from UBOX department yelled at my husband and was very unprofessional

Jeffery S. | Overall Experience |
Clasificación:

Chipped cement at the entry into the storage facility needs to be repaired. Current condition of cement makes it difficult to push loaded carts in/out of the facility without significant tousling

bruce s. | Overall Experience |
Clasificación:

Great staff.

Thomas S. | Overall Experience |
Clasificación:

Wonderful experience! The staff are very professional and seek to help! Management are extremely accommodating and courteous! I highly recommend this facility for your storage needs.

James C. | First Impressions |
Clasificación:

Was very helpful in getting the right one

Lisa R. | Overall Experience |
Clasificación:

They were very helpful and understanding

Joel H. | Overall Experience |
Clasificación:

This place is run very well

Cody B. | First Impressions |
Clasificación:

I was under the gun and needed to find extra storage fast. Everybody was a huge help and got my problem solved most immediately.

KATHY L. | Overall Experience |
Clasificación:

Containers delivered and picked up as scheduled. Jessica was awesome and Tina was great on the phone!!

Cassandra M. | Overall Experience |
Clasificación:

Good staff and security.

John M. | Overall Experience |
Clasificación:

Do not ever go here or buy anything or rent anything ever my dog ate poison on their property and they refused to come out and give me the MSDS sheet so I could save my dog from bleeding from the insi

Derek H. | Overall Experience |
Clasificación:

very helpful

Kevin B. | Overall Experience |
Clasificación:

It was a wonderful experience vary well maintained facility and staff always willing to help. If I ever need a storage again this facility will definitely be my first choice.

Jodeen P. | First Impressions |
Clasificación:

The times listed on the website for access only apply to certain storage units, this is not made clear. Although I used Uhaul for moving I was not offered one month free storage as advertised.

Shawn L. | First Impressions |
Clasificación:

Don't force people to write something.

AMY H. | Overall Experience |
Clasificación:

I had my car stored for almost 3 years and I had a storage unit for almost 7 years. I’ve never had any problems with either. Very thankful to not have either bill anymore though.

Erin B. | Overall Experience |
Clasificación:

The only thing I didn’t like is there is no pro rated price for move out. I still had to pay a whole month worth of rent for 9 days. As a single mom, I really could have used that money for groceries.

Lisa R. | First Impressions |
Clasificación:

Very helpful and clear

Katelyn B. | Overall Experience |
Clasificación:

Having a place for the customers to throw away trash, and also letting the customers know if and when they move out to clean out the entire unit...

Matt F. | First Impressions |
Clasificación:

After an issue with our reservation at a different location, Brandon did everything he could to accommodate us, including calling other locations to find us the size of unit that we wanted.

Marlene B. | Overall Experience |
Clasificación:

Very nice, professional and friendly staff.

david s. | First Impressions |
Clasificación:

The guy who helped me get a storage unit he was completely professional grade help I'd recommend anybody to him which I already have got a great personality good people skills I was impressed

Anthony G. | Overall Experience |
Clasificación:

Bye

Deborah E. | Overall Experience |
Clasificación:

There were several times when my pass card would not work. There were also times when the security alarms were going off even when no one seemed to do nothing.

melanie g. | Overall Experience |
Clasificación:

I was quoted that the entire uhauk ubixxeoukd be 1295 + delivery fee...then it went to 1495...then to 1695... I was like WHAT? So was disappointed to see they changed the price. I'm glad everything

Holly R. | Overall Experience |
Clasificación:

Tina was great and really helpful. I had a really good experience with my whole move from Texas to Colorado.

Robert N. | First Impressions |
Clasificación:

Very helpful.

edward r. | First Impressions |
Clasificación:

Great staff, very attentative and made the process easy. Ended up also getting 2 storage units and employee was very knowledgeable and friendly thank you!!

Deborah M. | Overall Experience |
Clasificación:

The girl that brought the pods was wonderful

DARCIE C. | First Impressions |
Clasificación:

It took FOREVER to check in, had to clarify issue to be approved to lease a truck for not answering my phone 4+ yrs ago.

Joseph F. | Overall Experience |
Clasificación:

After hours access should be available to everyone and you shouldn't have to pay extra. Other than that it was a nice storage facility. Everyone was very nice.

Miguel H. | Overall Experience |
Clasificación:

This was my first experience with U Haul...and for sure will not be the last,the truck on a 1000 plus mile trip was smooth the air ride made it so. And the storage facility was impressive. Thanks !!

Helen V. | Overall Experience |
Clasificación:

Staff wasn’t very friendly

tammy t. | Overall Experience |
Clasificación:

Sara and Tina were both awesome I give them both 10 stars. U-Haul has the best customer service

Jason D. | Overall Experience |
Clasificación:

My Ubox arrived early and was delivered fast and picked up in less than two hours. Very professional and communications with me.

James S. | Reservation |
Clasificación:

Was very helpful.

Carlos N. | Overall Experience |
Clasificación:

Great people and awesome service. They even asked me if I was a Soldier which I am and they offered me a military discount which made selecting them even better. Thank you very much for your service.

louis e. | Overall Experience |
Clasificación:

Nice people smoothe rental.

David R. | Reservation |
Clasificación:

Easy!

Willie N. | Overall Experience |
Clasificación:

Wonderful place to store my things I felt safe and could relax.thank you.

Joanna W. | Overall Experience |
Clasificación:

The UBox team is fantastic! I can't recommend them enough. They were so helpful during my move and my mother's. Definitely 5 stars!!

Courtney D. | Overall Experience |
Clasificación:

Every time I went, there was some sort of issue with either the swipe card, the facility not being open during their hours, or no one working. 3 people working in the office, wait times were 40mins+

paul c. | Overall Experience |
Clasificación:

These people are great and the storage unit was excellent, I have recommended them to all my friends and would use them again in a heartbeat.

Megan P. | Overall Experience |
Clasificación:

I was charged for delivery more than once. I thought it was included in the price first. I didn't realize I'd be charged that much. The staff was very friendly, courteous, and helpful.

lilia s. | Overall Experience |
Clasificación:

The service was great

lisa l. | Overall Experience |
Clasificación:

Poor customer service when attempting to close out my unit -- incredibly frustrating!!! I found nails/screws twice in front of the building access doors -- great way to get a flat tire!

Miguel B. | Reservation |
Clasificación:

Everyone was great and friendly

Max H. | Overall Experience |
Clasificación:

prefer pass /fail system of rating

Karen K. | Reservation |
Clasificación:

All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.

James W. | Overall Experience |
Clasificación:

Okay

Steve L. | Overall Experience |
Clasificación:

The truck that was supposed to bring the pod the driver had a medical emergency. I was given a 1 hour time frame to load the pod. the driver left the pod on a trailer. 5 days late on delivery

craig b. | Overall Experience |
Clasificación:

Excellent service, helpful staff.

James S. | Overall Experience |
Clasificación:

U-Haul has been wonderful. They Bent over backwards to make sure we were taken care of.

RICK S. | Overall Experience |
Clasificación:

As far as staff goes I don't think you should be eating at front counter when taking care of customer, and if parking is that important than don't park the big trucks where cars are suspose to park!

Nancy L. | Overall Experience |
Clasificación:

Great experience!! Appreciated the recommendation of Gorilla Movers. Kyle and his team were great to work with!!

tammy a. | Overall Experience |
Clasificación:

Nice storage and convenient location

Kimberly M. | Reservation |
Clasificación:

Good customer service as they paid attention to my needs and went all out to make me satisfied.

Nathan A. | Overall Experience |
Clasificación:

You definately need to hire more people to help customers

Anastasia G. | Overall Experience |
Clasificación:

Great and Excellent customer service, will do business again

diane p. | Overall Experience |
Clasificación:

I was never at the facility, however, they were storing my U-box for a couple of weeks. I had an issue early on, but it was resolved sufficiently and the box was delivered & picked up within timeframe

Silvio M. | Overall Experience |
Clasificación:

We were very happy with the level of service and staff was very helpful. Thank you,

JENNY W. | Overall Experience |
Clasificación:

We had many financial mix ups but once I had auto payments set up, it was fine. We had things stolen when we had to go through our storage unit when moving from The Springs to Denver. Bad area.

Fredrick S. | Overall Experience |
Clasificación:

Disabled vets should get a discount. I guess we dont matter . We fight for yall safety and nobody cares

Justin R. | Overall Experience |
Clasificación:

It was nice work with everything

Paul C. | Overall Experience |
Clasificación:

P

IDELLE K. | Overall Experience |
Clasificación:

Very clean. Would definitely use again if I needed storage. Wouldn’t have any problems storing furniture there.

Ruby N. | Overall Experience |
Clasificación:

Thank you for a great experience!

Steven A. | Overall Experience |
Clasificación:

It wasn't clearly explained that there would be a charge for the pod to be delivered to my home and another delivery charge to my second home once it arrived at its destination - about $300 extra!

griseda g. | Overall Experience |
Clasificación:

Everything was great and easy. The staff was prompt and helpful.

CHRISTIAN M. | Overall Experience |
Clasificación:

Thank you for helping make our move easier!

denishia j. | Overall Experience |
Clasificación:

The facility is nice and clean. I would not recommend to friends because the customer service is poor. The staff is unprofessional and combative with one another and with customers. Disappointing!

SEFFIYAH N. | Overall Experience |
Clasificación:

The whole experience with U-Haul was excellent. From the faculty to the staff and also the care given to moving my belongings from one state to the other was amazing. You made my move stress free.

RACHEL T. | Overall Experience |
Clasificación:

I only needed the unit for a week and was charged a month, being told I would be refunded. When I moved out of the unit no refund was made. Calling the manager was pointless and the GM was unhelpful.

grady c. | Overall Experience |
Clasificación:

Everyone was well trained and handled it all very well.

brian f. | Overall Experience |
Clasificación:

I was happy with the service

cynthia w. | Overall Experience |
Clasificación:

They are way to busy to only have 1 person at the front desk. They are always at least 2-3 people waiting. People at front desk are always very nice, but unfairly to busy. They need more help.

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