Customer Reviews for U-Haul Moving & Storage at 6th Ave

2,550 comentarios

1802 6th Ave SE   Decatur, AL 35601
(Across from the round bank)

(256) 350-2955

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(256) 350-2955

1802 6th Ave SE
Decatur, AL 35601
(Across from the round bank)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Rep was very nice and friendly even though the system wasn’t working properly rep reassured me that everything was taken care of for me

LATISHA S 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaleb G 
Clasificación:
5.0

No improvement needed. We had a very pleasant experience. All 3 men was nice and accommodating.

VERONICA T 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA M 
Clasificación:
5.0

Very efficient, got me checked in extremely fast.

Robert G 
Clasificación:
3.0

We moved our stuff in because another place was getting too expensive. Then the rates here were raised every year until it was priced out of all comparison to even other UHaul places. The climate controlled section was almost never in the optimal range shown on the big thermometer and for the price paid, it should have been much better controlled. But our stuff survived and was secure.

ALAN L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANGELO B 
Clasificación:
5.0

El cliente no dejó un comentario.

mary s 
Clasificación:
2.0

The manger was a little creepy . After I paid my storage they continue to double lock my storage an I couldn't use my 24 access because it was double locked . My stuff was in storage for a whole year. I get it out an my totes are covered in rat poop on in side storage unit !

Jada F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMASHA M 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S 
Clasificación:
5.0

El cliente no dejó un comentario.

MINDY B 
Clasificación:
5.0

Great job 6th Ave U-Haul.

ANTWON O 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F  |  First Impressions 
Clasificación:
5.0

Derrick was fucking awesome. Give that man a raise!

DAVID M 
Clasificación:
5.0

Rental went smoothly. Attendant was friendly and professional. Gracias

LINDA T 
Clasificación:
5.0

Good service

Randy C 
Clasificación:
3.0

Lower the deposit. My total cost was $23. My deposit was a was more than $100. I feel the deposit should be twice what the rental price is. Reason. When I returned what I rented (earlier than requested time). My deposit refund was $107. I got a receipt for that. But my bank statement said I was charged the full amount of $133. When I came in there. I was given another receipt claiming I was credited for $107 and that I needed to talk to my bank. So I did. Now I have to wait ten days for the bank to investigate because the say it doesn't show that I'm due any refund.. MAD!!!

KATHRYN S 
Clasificación:
5.0

Great easy and fast

WILLIAM A 
Clasificación:
1.0

This car uses a lot of gas.

SCHNAIDER A 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA J 
Clasificación:
3.0

Truck needs maintained. The support was horrible and steering very loose.

CHRIS C 
Clasificación:
4.0

El cliente no dejó un comentario.

William S 
Clasificación:
3.0

El cliente no dejó un comentario.

ADRIAN S 
Clasificación:
5.0

Had good experience

DIANE M 
Clasificación:
4.0

The workers at this location are so understaffed but do an amazing job I'd like to pay them on the back and Adams customer service is outstanding.

SONYA G 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISHA C 
Clasificación:
5.0

The gentleman who waited on us had wonderful customer service skills. He was efficient, friendly, knowledgeable and funny.  He needs a raise!

Julie P 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C 
Clasificación:
5.0

Quick, friendly check-in.

Gary S 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY S 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin J  |  Overall Experience 
Clasificación:
5.0

Drop off was good

Paul A 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN C 
Clasificación:
4.0

Inaccurate gas charges resulting in even more lost money.

JOSHUA H 
Clasificación:
5.0

No problems. Trailer pulled like nothing at all.

DEE L 
Clasificación:
5.0

The pickup trucks should be four wheel drive.

Heath G 
Clasificación:
5.0

He is Super friendly and very helpful!

Melo S  |  Overall Experience 
Clasificación:
4.0

While the manager was incredibly nice and professional, the truck was not cleaned. I was also charged $60 for an additional day when I was told I'd be charged $30.

CAITLYN P 
Clasificación:
5.0

El cliente no dejó un comentario.

TAESEAN M 
Clasificación:
4.0

lower rate on 1 day rentals,5/9 open trailer.

MICHAEL H 
Clasificación:
5.0

Great service

JOHN M 
Clasificación:
5.0

I don't know what you could do to improve.Im very satisfied with your service

BILLY G 
Clasificación:
5.0

Everything was really good and professional. Good job uhaul

MITCHELL H 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B 
Clasificación:
5.0

The Rental went very good. The price was affordable. The only thing we were not happy about is having to pickup the truck in Decatur instead of Hartselle where we live. That caused extra time during moving day. We were originally told that the truck would be available in Hartselle. Otherwise, we appreciate how considerate and friendly the service was at the Decatur location.

STEPHEN C 
Clasificación:
2.0

El cliente no dejó un comentario.

LISA J 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH L 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS S 
Clasificación:
4.0

The truck was on 3/8 full of gas and I brought it back with more than that but they charged me with 2 gallons of gas. That was a little lame and didn't find it out till I got my final receipt. They were not busy but still didn't check it in until sometime after I left.

MICHAEL H 
Clasificación:
5.0

Laura was very friendly and helpful

WESLEY S 
Clasificación:
3.0

Team members during rental were not an issue, but the computer software was an issue. It caused my rental to take about an hour. The team had to call IT.

David H 
Clasificación:
3.0

El cliente no dejó un comentario.

RYAN C 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA S 
Clasificación:
5.0

Excellent staff, service

NANCY T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGETTA A 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F 
Clasificación:
5.0

Air in truck did not work driver door was messed up did not close all the way fender was bent on door. Truck sounded horrible

MARY A 
Clasificación:
5.0

Nothing, my while experience was great had no problems at all with the service or the U-Haul itself other than a little hard to back up with just side mirrors lol

AUGUSTA T 
Clasificación:
5.0

Put back up cameras on all uhaul trucks

SHANIQUE K 
Clasificación:
5.0

Everything was very professional.

RAY C 
Clasificación:
4.0

El cliente no dejó un comentario.

TAFERRIS B 
Clasificación:
3.0

When placing the reservation for the truck. I also requested to have a storage unit reserved. After driving 10 hours, I got to the facility and the girl told me they don't do reservations. I ended up having to get a larger more expensive unit. The girl was really nice but had no clue how to rent the unit.

JENNIFER H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D 
Clasificación:
3.0

The two employees were having a conversation and continued on for 2 minutes while I stood there waiting. The license plate on the trailer was so damaged you couldn't read the numbers. The trailer didn't have a jack so I had to buy a jack in order to take the trailer off.

MICHAEL H 
Clasificación:
5.0

Unit was very clean…building was very clean and easily accessible. Employee was very helpful in many ways, including walking me thru all "rules" and access information.

Lisa M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tish H 
Clasificación:
5.0

All around quick and pleasant experience.

CHARLES C 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY T 
Clasificación:
5.0

This is a busy store on a heavily used main artery in Decatur but it was easy to find. I pulled the truck and trailer into the only spot it could fit but lucky me I was in the right place. I had a bit of a wait but once it was my turn I only needed to park the trailer for the guys and did so in once try like a professional driver does daily. One man walking by even shook my hand for doing it so easily.

DALE B 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W 
Clasificación:
5.0

The employee that helped me rent the vehicle was fantastic. He was helpful, friendly, and efficient. I would definitely rent from this location again and recommend it to my friends.

JENNY C 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T  |  Overall Experience 
Clasificación:
5.0

Excellent service!!

MARILYN H 
Clasificación:
5.0

El cliente no dejó un comentario.

John G  |  Overall Experience 
Clasificación:
4.0

The location manager was amazing. Our equipment pickup was on a Saturday. Typically a very busy day for U-Haul. He had one employee out due to a death in the family and another employee out with an illness so he was handling everything on his own. He was fast, efficient, and absolutely in charge and never wavered on his level of customer service. What a great representative of your organization.

Kimberly P 
Clasificación:
5.0

Had no issues.Agent was very helpful to hook up thr trailer.

DANIEL C 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S 
Clasificación:
1.0

Worst U haul place ever! Customer service and this location do not communicate. They will keep calling you from different numbers and they don't process your payment when you ask them too. They are dimwits

Samantha L 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S 
Clasificación:
4.0

El cliente no dejó un comentario.

Luara W 
Clasificación:
5.0

El cliente no dejó un comentario.

Derron W 
Clasificación:
3.0

There are now 2 dash lights on that were not on when I brought the car in. These are the Smart Brake Support and the Dynamic Stability Control Indicator Lights. I came back to this location and brought this to Adam's attention. He said YouTube may help. I don't expect to have to figure this out since it was not a problem prior to this afternoon when I picked up my car. Now what do I do?

Mike W 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry E 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth C 
Clasificación:
2.0

El cliente no dejó un comentario.

Kelsy F 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM G 
Clasificación:
5.0

Employee was great helping me out in a pinch!

Michele J 
Clasificación:
4.0

El cliente no dejó un comentario.

Alison B 
Clasificación:
5.0

Everyone there was extremely accommodating and helpful. Derrick and Adam went above and beyond in helping me get a truck rental and storage unit in a very quick manner.

Terri R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher A 
Clasificación:
5.0

Everything was great!!!

Quilicia P 
Clasificación:
5.0

We reserved a truck in Hartselle and the employees never set up the pickup for us So we had to pickup the truck in Decatur. That increased our gas usage. The estimate we had was half what we ended up paying. The truck also had problems with the shifter, which made it hard to put the shifter in reverse and drive.

Gary W 
Clasificación:
3.0

Truck needs to be in better condition at pick up. It smelled horribly of smoke.

NICOLE S 
Clasificación:
5.0

Adam was wonderful and very helpful and personable.

Dawn M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adria P 
Clasificación:
5.0

El cliente no dejó un comentario.

WYATT P 
Clasificación:
4.0

El cliente no dejó un comentario.

jackson s 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia J 
Clasificación:
4.0

We have used this location multiple times and are consistently happy with the experience. They are sometimes short staffed, but the one gentleman always does his absolute best to handle customers with kindness, patien c e and professionalism.

AMY K 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P 
Clasificación:
5.0

Nothing. Guy was professional, checked me in, and attached the trailer. Equipment was in terrific condition.

Jarius P 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly C 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaimie C 
Clasificación:
5.0

El cliente no dejó un comentario.

James F 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom A 
Clasificación:
3.0

This was our third attempt at getting a truck which we reserved. If you are going to have people reserve a truck, make sure someone will be there to give you a key or give information on where it is located

Jason H 
Clasificación:
5.0

Everything was easy to receive. Great customer service.

Laura W 
Clasificación:
5.0

I had a great experience! There were no issues that I can think of even when I had questions about anything I was always given great customer service.

terry m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frankie S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaDaris P  |  Overall Experience 
Clasificación:
2.0

The time it took me to get in and out with my rental was redicuous workers were very slow. I am surprised that store is still opened. The one on Beltline Rd is great 6th Ave is terrible.

DORIS C  |  Overall Experience 
Clasificación:
5.0

Adam and Gierge were very helpful and the faculty was very clean and well organized.

JENNIFER D  |  Overall Experience 
Clasificación:
5.0

They were very accommodating of our needs !

Carl A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April Z  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl A  |  First Impressions 
Clasificación:
5.0

Don't have any

AUDREY B  |  First Impressions 
Clasificación:
5.0

Ninguno

AUDREY B  |  Overall Experience 
Clasificación:
4.0

Customer service was excellent, General Manager, Brad was awesome. The only thing I didn't care for was my unit was near the parking lot that they were doing paving and all the debris kept getting into my unit.

Donnamarie D  |  Overall Experience 
Clasificación:
3.0

There was alot of confusion with this move due to the electrical being off at the facility. There were no lights on when loading our inside storage unit and it was very difficult for to drive around with the big uhaul due to all the Decatur utilities vehicles blocking access. Also a lot of confusion with the rental. Should have been better explained.

JENNIFER D  |  First Impressions 
Clasificación:
4.0

Very helpful and friendly guys at this ihaul Location.

Donnamarie D  |  First Impressions 
Clasificación:
5.0

The employees were great. Very friendly. Down side is the parking lot is being repaved and they had to move trailers for me to be able to empty my unit.

Danielle B  |  Overall Experience 
Clasificación:
5.0

Kyle is the best

Loure D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John K  |  Overall Experience 
Clasificación:
5.0

The young man was very accommodating and professional.

Janice B  |  First Impressions 
Clasificación:
5.0

The staff was helpful and professional.

Gwendolyn J  |  Overall Experience 
Clasificación:
5.0

Why are all these surveys biased?

IRL J  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheena T  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Amie J  |  Overall Experience 
Clasificación:
5.0

Staff was helpful. Will recommend.

bukola o  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark C  |  Overall Experience 
Clasificación:
4.0

Thanks for everything and if anyone ever ask I’ll definitely see them

jimmy f  |  First Impressions 
Clasificación:
5.0

This facility was great and the staff is wonderful to work with. A Great Team!!

Michael A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L  |  Overall Experience 
Clasificación:
5.0

This location had the best customer service we've ever experienced at any other location. Bo, Kyle and Adam were exceptional. I have just retired from a DM position of 20 years and wish that I had employees that gave the customer care that we received. your company is fortunate to have these guys on board.

PATRICIA L  |  Overall Experience 
Clasificación:
1.0

This manager, or so he said, called me and tried to tell me I owe $150+ even though I moved out of the unit 1 day after due date! I paid in advance, for months, so why would I pay for a month I did not use? And when I asked for his supervisor's name & number he hung up on me!

Karen B  |  Overall Experience 
Clasificación:
5.0

The manager and all were very helpful especially the manager and I would recommend this site to anyone.

David S  |  Overall Experience 
Clasificación:
4.0

The main employee I interacted with was great, think his name was Kyle. There was another employee who was there one day though that wasn’t as helpful

EDMUND C  |  Overall Experience 
Clasificación:
5.0

No issues or complaints. My belongings were safely stored and easily accessible. Would definitely do again.

Stephen P  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

candyce m  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN O  |  First Impressions 
Clasificación:
4.0

I would give 5 stars but I have received 20 texts about leaving a review even after sending “STOP”

CALEB P  |  First Impressions 
Clasificación:
3.0

Kyle D was rude and sarcastic. The other guy was very polite and helpful. Sunday July 9. 6th ave Decatur Al 35601.

CYNTHIA F  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

diane r  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin A  |  Overall Experience 
Clasificación:
5.0

They were somewhat short staffed but worked diligently to assist customers as best as possible.

Stephen P  |  First Impressions 
Clasificación:
4.0

Excellent service. Only 4 stars because the storage has stairs and it makes it harder to move things in versus if they had a lift or elevator. Clean facility. Friendly staff.

Jessica C  |  Overall Experience 
Clasificación:
5.0

There only one issue, and it is that they don't have elevator for the units on the second and third floor. Other than that, the units was very contable.

Maribel R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal S  |  Overall Experience 
Clasificación:
4.0

It was a great experience overall. We appreciate the friendly staff and the facility was nice and clean. The only suggestion is to install an elevator. It was a bit of work walking up and down the stairs to fill the unit.

Rodrena B  |  First Impressions 
Clasificación:
5.0

They were great and prices can't be beat! Thank you so much!

Caroline H  |  Overall Experience 
Clasificación:
5.0

Very kind and efficient

RACHEL H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

scottie h  |  Overall Experience 
Clasificación:
5.0

Somehow, during initial rental, my Email Address was not recorded, which caused a Late Charge, due to lack of Notification. Otherwise, the staff was very helpful and responsive. No hard feelings...

scottie h  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Len K  |  Overall Experience 
Clasificación:
5.0

Great staff

Chad F  |  Overall Experience 
Clasificación:
5.0

Thanks you guys

Erika W  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary L  |  Online Move In 
Clasificación:
1.0

Not maintained. Air conditioning leaked into my unit. I was not notified and found many irreplaceable items molded and ruined. Staff does not answer the phone and does not know how to use computer system to do anything. They are lackadaisical and flippant. I would never recommend this facility to anyone else.

LORI G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quenisha M  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and professional and always made sure I had everything I needed

nancy m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kylen P  |  First Impressions 
Clasificación:
3.0

I have an issue with the new management on 6th avenue in Decatur she was very rude the manager that you had before was very nice and understanding I had some life-changing effects happened to me and she was able to help me out while I was getting on my new path in life she had to go on with her life and move on I talked to two other staff of yours and with that I end up with the new one that's a manager or the store manager of 6th avenue she's very rude do not have patience and it's really awful I have complained about her on the 1-800 number and I haven't heard anything back

Tameka H  |  First Impressions 
Clasificación:
5.0

Fast and simple

Jordan G  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Letha w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John D  |  First Impressions 
Clasificación:
5.0

I Am ETERNALLY Grateful For U Haul For Being Available When I Need Storage Space. And Yes, I Would Highly Recommend U Haul!!!

Donald P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mike m  |  Overall Experience 
Clasificación:
5.0

The staff have been wonderful to my husband and I over these 3+years. As well as helpful,professional and funny. We'll definitely use their services again.

staci b  |  Overall Experience 
Clasificación:
5.0

Leland, your employee, was great!

Sarah H  |  First Impressions 
Clasificación:
5.0

Destiny helped me. She was amazing! She was friendly, professional, and very helpful. Their storage rooms are secure, modern access, and clean. I highly recommend using this UHaul!

Dovey M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE M  |  Overall Experience 
Clasificación:
5.0

The two young ladies that helped me were fantastic and really helped me out when needed. 😊

Michael A  |  Overall Experience 
Clasificación:
4.0

I really appreciate the courteous service. The personnel are so very helpful and friendly at this location.

Kilolo D  |  First Impressions 
Clasificación:
5.0

Clay, the store manager at the Beltline store was very professional, patient and kind and the staff at another location as well!

Coretta H  |  First Impressions 
Clasificación:
5.0

Awesome customer service

Nyle D  |  First Impressions 
Clasificación:
5.0

Of all the U-Haul stores I have contracted with over the last 6 months and in 3 states this store has had the BEST selection of vehicles, trailers and supplies. (packing, auto accessories) The storage unit was fine for a climate control while the others were regular units while I was transitioning and moving family. U-Haul doesn't refund early vehicle returns, that's too bad. U-Haul was available when I needed them!

john h  |  Overall Experience 
Clasificación:
4.0

Staff were very friendly and helpful.

Debra S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley V  |  Overall Experience 
Clasificación:
5.0

Destiny was very professional. She received a 6x12 Trailer I brought down from Delaware and processed my reservation for a storage unit. We did a walk through and everything was "just right" Oh, and thet have a great supply if materials and auto hitch accessories...a great prices!

john h  |  First Impressions 
Clasificación:
5.0

UHaul here in Decatur, Alabama was great. They helped with keeping the truck longer, free month of storage, and after hours access

SPENCER C  |  First Impressions 
Clasificación:
5.0

Very pleased with U-Haul storage very convenient friendly helpful clean and safe would recommend U-Haul Storage to anyone. Number one in my book thank you for your services Sallysteffens

Sally S  |  Overall Experience 
Clasificación:
3.0

It seems like it take advantage of people. When they call you before the rental date and tell you to cancel it to stop it and you have all these rules about how you get more money. I will never do business with you again

Mary H  |  Overall Experience 
Clasificación:
4.0

I had a confirmation from uhaul themselves and there was not one available in the size I ordered. I had to take the next size up and am being charged $30 more a month and feel this was a bait and switch from the company. Called a file was created.

catherine r  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M  |  First Impressions 
Clasificación:
5.0

The employee at the counter was wonderful. She did a great job at explaining everything. She really enjoyed her job.

Sonya C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany M  |  First Impressions 
Clasificación:
5.0

The 2 girls up front were very helpful

RACHEL H  |  First Impressions 
Clasificación:
5.0

No problems at all here with the climate controlled unit I had. I will say parking to access your unit is horrible though and the location is understaffed it appears.

Jeri L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa a  |  Overall Experience 
Clasificación:
5.0

First of all, the personnel are wonderful people. I cannot say enough about my experience with them, especially Jerry! The inside of the storage area was clean. However outside the door where one has to move everything the drainage for run-off water left a lot of waste right in the area where you're pulling your stuff in. Otherwise, the experience was spectacular. Thanks Jerry for all your help to those who are in the delirium of moving!

Tamara T  |  Overall Experience 
Clasificación:
5.0

Wish I could be notified when a bigger unit become available. Need more room

Teresa M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline H  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela M  |  First Impressions 
Clasificación:
3.0

You shouldn't have to pay more for 24 hour access to your personal belongings.

Ashley H  |  First Impressions 
Clasificación:
3.0

Several times I went by to pay and no one was in the store. I waited and waited and finally left and just paid online. I think they are short handed. Also, you can never get anyone to answer the phone.

WILLIE F  |  Overall Experience 
Clasificación:
4.0

The drywall was broken in on back wall. Took pictures of it. Also I brought it to the attention of the girl from the office. Other than that, everything was fine. Gracias.

Jimmy P  |  First Impressions 
Clasificación:
4.0

One of the carts had a missing wheel.

Steve O  |  Overall Experience 
Clasificación:
4.0

When we moved out the extra key to the lock was not returned. I feel if I had to buy the lock so they could keep a key it should at least be returned when I move out. I know they knew they had a key to the lock. After all they have key's to all the lock's. Sorry if my feed back upsets anyone.

lay j  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve O  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa a  |  First Impressions 
Clasificación:
4.0

can't wait to go back again!

Luther G  |  First Impressions 
Clasificación:
4.0

Generally speaking the staff was EXCELLENT, however, I did have one bad experience with a female worker concerning an error in billing. She could not give me an answer to the issue and said "she couldn't help me" in a less than desirable tone and demeanor. She also said that she would have the manager call me for further clarification and help that she could not provide but I was never contacted. Taylor was always helpful through email and the in-person staff was always accommodating, helpful and friendly. One bad experience was all that I had.

john e  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam J  |  Overall Experience 
Clasificación:
5.0

Taylor is a FANTASTIC manager. She has the facility looking great and the staff is friendly and very helpful.

Trey A  |  First Impressions 
Clasificación:
5.0

Taylor’s a great general manager!! She always helped me, even the other girls who worked with her were great!

Melanie B  |  Overall Experience 
Clasificación: