El cliente no dejó un comentario.Daniel W.
Customer Reviews for U-Haul Moving & Storage at 67th & Bell
Glendale, AZ 85308
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.Yvette A. | Overall Experience
El cliente no dejó un comentario.MICHELLE E.
All was great.LOUISA S.
Large inventory! Staff is very friendly and quick in all they do. Pick up and return was great! GraciasROY L.
give customers free beer and moneyRONALD C.
They have been awesome! Very considerate, as well as helpful. And john the manager i believe has been very helpful every time ive rented there nice guy.tracy p. | First Impressions
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Jitendra Kumar K.
El cliente no dejó un comentario.RANDAL D.
A comfortable and peace of mind to know my belongings were safe and accessible.Alan G. | Overall Experience
El cliente no dejó un comentario.Ernesto G.
Top notch service by everyone from the lady at the counter, to the young man that installed the trailer and the guy that checked the trailer back in. Great experience. Good customer service is getting rare. So this was great to see.Danny K.
We appreciate your service ovwr the last 4 years.Cindy J. | Overall Experience
Large well stocked facilityPETER K.
Manager is not nice at all He was "helping " me when a costumer told me to extend from 12 to 24 h for same price , and the manager was grumpy about itMarius B.
El cliente no dejó un comentario.SANDRA S.
Very clean, reasonable pricing on all products, and ample trucks and trailers.ANDI V.
El cliente no dejó un comentario.ALAN T.
El cliente no dejó un comentario.BRITTANY K.
El cliente no dejó un comentario.Shawn H. | Overall Experience
Your manager John Ludwick was gracious and very helpful at a challenging time for me. His professionalism was gratefully appreciated. Respectfully, Marilyn EMARILYN E. | Overall Experience
I was charged two 30 dollar charges because I was 3 gallons shy of where tank was when I picked up the truck. When I got it there was a shy more than a quarter tank. One of the 30$ charges was because it was shy of a quarter tank!!! UHaul should be better than that. Also was never told truck only went to 75 mph. Would have been nice going in to trek.GEORGE G.
Fix the UHaul App. It wasn't working when I tried to return the truck after hours. I had to go back the next morning to make sure everything was good. That's not good when you're trying to sell the ease of pick ups and returns.FELICIA L.
Very unhappy with the entire drop off!!! First I called for drop off location the morning it was due and after driving 20 miles to the location we were told we had to do to an entirely different location to check in. Why were we given incorrect information initially? Then to be told we had to go to a different location with not even an apology did not sit well at all. To top that off we were told the other location was 2 blocks away. This was incorrect information it was more like several miles. The whole drop off was a feasco.JOHN C.
Everyone was very attentive and helpful. Especially the guys helping me hooking up the trailer. When one of my break lights didnt work, they identified the burned fuse, fixed it and sent me on my way. Great attitudes, great service.GREGORY J.
Great customer service! I had to keep the U-Haul for another day and they were very accommodating and very helpful!TERESA A.
John the GM was great!Frederick M.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Cosme N. | Overall Experience
El cliente no dejó un comentario.Helen N.
El cliente no dejó un comentario.DANIEL A.
El cliente no dejó un comentario.George Y. | Overall Experience
John is a top notch manager. Knows his job and treated me right. He da man.!!!!!JOHN GASTON W.
Had to return first truck they gave me because the door wouldnt close. Come on....really!!! Not a good experiencerobert K.
El cliente no dejó un comentario.ARTHUR S.
El cliente no dejó un comentario.ALMIR J.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.REBECCA M.
El cliente no dejó un comentario.RONNIE D. | Overall Experience
El cliente no dejó un comentario.SAUNCIE S.
El cliente no dejó un comentario.AMY C.
El cliente no dejó un comentario.Michele M.
Great guys. Fast and friendly.Wendy H.
Service, promptness, and friendliness of the staff at check-in were all exceptional. UHaul does all that it can to make the moving experience as easy and as painless as possible. They've pretty much earned my business for life.Matthew L.
Manager. Rude and condescending to customers and his employee. Will never go back. He tried to over charge me. Caught in time.Stephen V.
Excellent service by your whole staff. Thank you.Toni P.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.Kristen R.
Service was quick. In and out in minutes.Cherri G.
Pick up truck was really dirty on the outside. Smelled of cigarette smoke inside. Had to drive with windows down. Not good.Steve V.
El cliente no dejó un comentario.KEVIN P.
I had a trailer I picked up and they keep them all crowed in one area so the bigger vehicles have a very hard time after hooking up getting out W/O hitting anything. So they should pull the trailers out to make it easier for the customers.Douglas D.
El cliente no dejó un comentario.Chris M.
El cliente no dejó un comentario.PAMELA A.
Transmission issues and drivers door out of alignment it popped open while driving more than oncemark M.
El cliente no dejó un comentario.thomas D.
Staff was very patient, friendly, and accommodating. 5 stars. Would recommend!!!CORY F.
El cliente no dejó un comentario.MARTIN C.
Good service dylan was very dgoodjavier v. | Overall Experience
We shipped U-box from Maui. Everything was perfect no problems and we stored the U-box for a few months also. Great customer service.Gayle W.
Everything was as advertisedJOE F.
We had ordered and appliance dolly but was not in the truck. Luckily we were able to track down someone walking on the grounds because the front door was not open yet, we were doing self serve on the app.STEPHEN W.
El cliente no dejó un comentario.Travis N.
Truck I rent is safe to drive was so scary to drive THANK GOD I MAKE ITJASAR B.
El cliente no dejó un comentario.KARANJIT K.
1. The van had splashes of soda from the lower part of the seats to the back of the steering wheel and driver's door. 2. The whole van smelled like pot smoke and on the cargo area floor there was an empty glas vial from a joint (learned that from the label). 3. There tons of (minor) unmarked scratches and dents on the inside and outside of the van that I had to document - another 20 minutes lost. 4. When I tried to return the van (at 9.30 pm) the odometer picture did not get submitted amd the app kept asking me to take the picture without a clear error message. I lost 45 minutes until a Uhaul help line associate helped me solve the problem. All in all, a very frustrating experience.Zeno R.
El cliente no dejó un comentario.THOMAS W.
Every in-store experience I had was great. The call center, shipping and scheduling is what let us down. My Ubox shipped late, when I called to find out what was going on because it was 3 days late shipping and I hadn't heard anything, a rude young lady in scheduling gave me a hard time for calling her when it was customer service that put me through to her in the first place. Then, when I called to schedule pickup of my Ubox to bring it home and unpack it, they put it in to be unloaded at the storage site. The store didn't have staff to put the box on a trailer making the convenience of having a Ubox pretty tough to see as I made multiple trips shuttling my belongings home. I know things could have been worse, everything worked out after all and my issues were only inconvenience - but I paid for that convenience. I travel for work and I thought I had found a great solution to moving city to city with Ubox, but I need systems that I can plan on and trust. To you it looks like a box arrived 3 days late and a guy had to offload his own stuff, no big deal. To me, the things I put in the box or kept with me were decided upon based on the arrival date of the box. The plans I had made to use things in the box had to be pushed 3 days; the time it took to shuttle my things home took all day instead of just a morning, pushing even more plans; I was then supposed to have a Ubox at my home that we planned to keep using, putting some things in the empty box and storing them for the holiday, all of that had to be changed and new plans made. The manager of the store said they could put my box on a trailer later in the day but I needed to be done with moving and using the items by then. Every step of the way, the face-to-face representatives were wonderful and did all they could for me. They should be commended because they spend their days fixing the mistakes made by people that will never be held accountable or know the trouble they've caused.David W.
Fyi your people need to inform the person renting a van where to put gas and also about the pre-collision alarm that sounds when you get too close or have to stop suddenly... It scared the _______out of meMyrna A.
Excellent customer service.Mark S.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.ALAN S.
Store manager was rude to employees and customers. Sarcastically condescending to his employees. Very blunt and a bully. Truck not clean or sanitize at all.Herminio R.
Arrived at the address where the reservation was booked, only to be shortly told "we don't have any trucks." I inform them and show them my reservation and was simply told again that no trucks were present and they were not sure what to tell me. She said go 500 feet down the street to another Uhaul location for storage and vehicles. I explained to them the situation and I managed to get a truck, however every single experience with this location is physically draining. The cost, the customer service, that actual business exchanges are just God awful. As a customer I feel like I am voluntarily being mugged because they know they have a good location and makes it convenient for customers. Again, I had to go out of my way because of Uhauls questionable operational designs and standards.KEVIN M.
I had to go to multiple locations before I was able to pick up the truck. The location from where I picked up the truck was more than 10 miles from where I was originally supposed to pick up the truck and there was no change in the allowed mileage. I had to pay almost $16 in additional mileage charges because of that.NELLISERY N.
El cliente no dejó un comentario.Joseph A.
El cliente no dejó un comentario.Nancy L.
My 83 yr old mother in-law received a call from an employee by the name of John demanding that she have the rental truck returned by NO LATER than 2pm that day as he had already had it booked for another customer.. Upon my returning home approximately 10 minutes later, she told me what he had said to her. She was almost in tears distraught. She had been intimidated as though she had violated some law. I immediately called U-haul customer assistance who confirmed that we were good until the following day. The following day at approximately 11am I received the same type of threatening condescending phone call from "John". Unfortunately for john I did not respond as she did. We have been extremely good customers of U-haul and feel that this type of customer assistance agent either requires significantly more training or GET RID OF HIM. Thank you very much. Randy D. Rodriguez on behalf of Mary L. NelsonMARY N.
decent unit, rude lady gave me the farthest unit up stairs and was never convenient and hated moving in and out.eric m. | Overall Experience
The experience at rental was good. It was the return. I returned on Sunday at 8am and parked behind the line of trucks already parked for early return. I walked to Bobby who was working and told him I was returning the truck. He was wearing a mask and could not understand him (he was about 15 ft. away). I asked him twice, then asked can you remove your mask so I can hear him. He pulled his mask down and yelled at me to stay in the truck. I told him you don't need to yell. I walked up to the truck he was getting into to move on the passenger side and said repeatedly what is your name so I can talk to your manager. He started the truck and drove off, and I walked with him and he crossed me in the 20ft. truck. (Major safety issue). He parked and I asked one of the employees his name and he told me it was Bobby. Bobby got off the car I told him off, and asked for his full name he tried to hide his name and ran off to the office to his manager. 3 things that ruined my experience, Bobby & his attitude, he crossed me in the truck and could have hit me, then hides his badge so I could not get his name! I did escalate to manager and advised him he needs to pull footage on this guy. Bobby is a major hazard to U-Haul!!John S.
El cliente no dejó un comentario.Jose V.
Had no interaction with staff as it was night dropSharleen N.
El cliente no dejó un comentario.Janet M.
El cliente no dejó un comentario.DAVID I.
Lady that completed the paperwork was very nice. Outside men were very polite.GREGORY M.
El cliente no dejó un comentario.JEFFREY D.
El cliente no dejó un comentario.PATRICIA L.
I received no text message to return my vehicle and I had to call customer service because my account record expired. I was told to take a video of mileage and me dropping off keys in drop box. I was super annoyed by process which was easily avoidedAlexis W.
You could clean vans as they come in so they are ready. Also, website should clearly state that you need to refill with gas. It was an excellent experienceDebra S.
Great staff! Fast check in and pick up. Easy drop off.Thomas E.
The man who waited on us initially did not seem to know what he was doing. He needed help from another associate and was not capable of doing his job. The man that brought us a work truck pulled the truck up got out of it and walked away. Never said a word to us about anything or showed us where anything was and the truck. I was not happy with this location at all.Michael W.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.DENNIS M.
El cliente no dejó un comentario.Debi F. | Overall Experience
El cliente no dejó un comentario.Timothy B.
Received the truck with 3/8 returned it at just a little over a quarter and they wanted to charge me an extra $30. When I signed for it originally the guy mentioned nothing of this but that has would be $4.50 a gal. Makes for an extremely poor customer experience.CHAD C.
Great Staff and the Equipment was the best everRobert M.
Lacking customer service, the guy who checked me in had the personality of a wet mop and could really use some training. Crappy attitude, looked like he just rolled out of bed and all around just not very friendly. Same guy checked me in as well, same crappy attitude. Will not recommend this uhaul to anyone, there are others nearby.MELANIE G.
Not sure all I did was drop off the truck had a quick conversation with the person who received it so cannot give real feedback on the Overall service experience.. Did not have to go in the store so I'm not sure if it was clean.LIONEL E.
John was great. He got us our truck quickly and was a pleasure to work with. Truck was perfect with no issues.Kevin M.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.LARRY N.
My experience with this location was awesomeDAVID B.
Great place to storeJAMES M. | Overall Experience
Not happy that the largest truck that I reserved two weeks in advance, was not available when we went to pick up the truck. This required us to take THREE loaded trips instead of two, which we were not expecting. I had scheduled movers, but had no way to account for the extra trip, which forced us to pack the last load without the extra help.Reuben T.
The whole experience was very smooth. Was very grateful that they did not give us the first truck that was making a strange noise, and quickly gave us another one, which worked perfectly.William M.
El cliente no dejó un comentario.CHAD S.
Manager/owner extremely RUDE. Saw me standing in line after helping another customer and walked outside. Couldn't even be bothered to say â€œwe'll be right with youâ€. Then I made my reservation and paid online, including purchasing a sofa cover. He accused me of stealing it, and I asked him if it showed as paid for online in my reservation and he said no, but then the jackass gave me a damn receipt for it. He didn't even apologize for being WRONG!!! Overall worst customer service. Could have received better customer service at McDonald's!!!!!Celeste M.
Very helpful. Ready to assist. Friendly.JAMES P.
El cliente no dejó un comentario.Daniel S.
I appreciate U-Haul for all their help in storing my things these last few years. After getting divorced, the owner of this store was so nice and accommodating. Thanks so much!Lacey B. | Overall Experience
El cliente no dejó un comentario.Djuana W. | First Impressions
El cliente no dejó un comentario.Sean A. | Overall Experience
El cliente no dejó un comentario.CHRISTIAN M. | First Impressions
El cliente no dejó un comentario.Blake C. | Online Move In
Graciashilda o. | Overall Experience
El cliente no dejó un comentario.John M. | Overall Experience
I'm older and needed a ground floor unit, climate controlled! The guy helping me found me one but the manager wouldn't approve it. He would only offer me a not climate controlled unit, which was not an option. I had to cancel the whole move in! Found a unit that met my needs for less money with another vendor! Really disappointed in uhaul since we prefer them and planned to rent 2 trucks one local and one out of state move!Carolyn V. | Online Move In
El cliente no dejó un comentario.Steven V. | Overall Experience
El cliente no dejó un comentario.Eve S. | First Impressions
Eric was great and extremely helpful! I worked with a manager in the beginning as well (ginger white guy) who was super helpful as well. They were very accommodating and really just trying to help you get what you need without trying to scam you or get your money. These people care and that's the difference!Mercedes H. | Overall Experience
All are good with the exception of steps going to the storage itself. A ramp would've help alot in this situation. 1hr load took 3hrs for 1person. Room was far away from the stairs so it had to be transfer to another cart which is a challenge on its own, because cart had to be lifted up the stairs.Richard B. | Online Move In
had to store all my personal and household possessions for over a year at this facility... no complaints (except that I kept bumping my head on the fire sprinkler valves because I am over 6 ft tall).... a small price to pay for p[rotection... ;)lawrence c. | Overall Experience
El cliente no dejó un comentario.Cigie K. | First Impressions
Everything was perfect but the guy that's in the store is very rude and not helpful. I asked him for help he replied in a rude way and was very very rude in general. If I didn't pay almost $200 I would of gone somewhere else because I'll rather avoid rude customer service. He wasn't just rude to me but another customer walked out saying how he had no customer service skills.Stephanie L. | Online Move In
El cliente no dejó un comentario.JOHN S. | First Impressions
I reserved my unit online but was asking me to upload my home owners insurance since I was doing this from my phone I decided to walk in.. the guy who help me wanted rude but kept telling me I was second on the reservation list. I told how is that possible I have it for today. We kept going back and forth I was getting upset I was asking for a manager when then he realized that he was incorrect and proceeded with the reservation.. he then said I would need to pay for a lock I advised him that it said on internet shows that it was free.. he then said because I walked in had to pay for it.. I was already tired from arguing with hime so I just paid.. again guy who helped me wasnt rude but didnt seem he knew what he was doing.. thank you Jimmie FigueroaJimmie F. | First Impressions
El cliente no dejó un comentario.Sheila W. | First Impressions
Had to move some things on short notice, talking minutes to move, not days or even hours, and were able to get it done! So grateful!Brent F. | Online Move In
El cliente no dejó un comentario.GABRIEL H. | First Impressions
I am glad l choose UHaul over other companies!lawanda m. | First Impressions
super cleanmichelle w. | First Impressions
William from New York was very helpful.lashanna i. | First Impressions
El cliente no dejó un comentario.Gino Z. | Online Move In
Very clean and great service !!!Jacqueline C. | Online Move In
I don't like the checking in and out on line its more of a hassle then waiting in line.Anna F. | Online Move In
Was not taken to my unit, was given a map and let me figure where the unit was .Anthony R. | First Impressions
Very clean and in good location.Anthony S. | First Impressions
El cliente no dejó un comentario.Karen G. | Online Move In
Friendly staff and fair pricesbarry c. | First Impressions
Got a unit on the second floor but wanted one on the first. Guy in the office said there wasn't any. Spoke with a lady in the unit area as I was looking for a cart. We talked about the units and told her I was disappointed I couldn't get a bottom one. Apparently she's the one who cleans them out and took me to one. Called the office and had my unit switch. She was awesome. Wish I had her namebryan r. | First Impressions
El cliente no dejó un comentario.David H. | First Impressions
El cliente no dejó un comentario.Anna A. | Online Move In
General Manager John Ludwick is laser-focused on customer satisfaction! He goes the extra mile to makes sure truck and storage unit orders are processed efficiently and does everything he can to make sure his customers aren't standing in long lines, and leave his store happy. I reserved a storage unit online that didnt quite work for me and John quickly arranged for the one I needed. Blessings John, and thank you again for all your help!Wendy H. | Online Move In
.Fran R. | First Impressions
El cliente no dejó un comentario.James H. | First Impressions
El cliente no dejó un comentario.Deborah F. | First Impressions
Everyone in the store was very helpful and kind. Refreshing in this day and time.Pamela T. | First Impressions
El cliente no dejó un comentario.Sean A. | First Impressions
El cliente no dejó un comentario.CARLTON W. | First Impressions
El cliente no dejó un comentario.daniel c. | First Impressions
El cliente no dejó un comentario.Eric B. | First Impressions
The staff at 67th Ave and Bell have always been the best. Well run operation.Tom B. | First Impressions
Staff was on point when we were during paper work . When I came back and was I asked to be showen how to use the card and where the unit was. They refused to help me.Trevor C. | First Impressions
El cliente no dejó un comentario.ahnjayla t. | First Impressions
I have had the storage unit for about 3 years. I did not just move in. i have had automatic payments set up for several years. My last payment was not automatically taken out, so I received a late notice with a late payment fee added. I called and the late payment fee was taken off but this should not have happened at all. The tone of the person I was speaking with was that he had better things to do than talk to me. I am waiting for next month to see if the same thing is going to happen.Terry b. | First Impressions
friendly manager who Explained everything!Hanna C. | First Impressions
El cliente no dejó un comentario.Russell K. | First Impressions
El cliente no dejó un comentario.Joel S. | First Impressions
All around great experience specially when it comes to moving.John the manager at 67th and Bell amazingly helpful person very understanding and kind.Sandra b. | First Impressions
The location is convenient to our house & has extended gate hours. The monthly fee is reasonable. U-Haul has always treated us good.Genia S. | Online Move In
Gracias.James Z. | First Impressions
El cliente no dejó un comentario.Debra S. | Online Move In
The reason for below average rating is that no one at the facility showed us how to access facility after hours. No one let us know that there are two entrances. Main one in the front of building and the after hours access in back of the building. Showed up to move daughter's college dorm items at 8:00pm and could not access building. Had to call u-haul customer service who had to track down after hours manager who then explained how to access building afterhours. After wasting over an hour, we then had to actually run to load everything into unit before 10pm after access hours stopped. Spoke to another custmer there at the same time and they explained same thing happened to them as well. Except for this issue, I would have provided a 5 star rating. However this is a huge thing for the staff not to inform customers.Michael M. | First Impressions
Reserved van because that was all that was available at that time but staff able to find a 15 footer when I came in. Offered a free month on storage. I will use again.Patrick C. | First Impressions
Curt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. ¡Gracias!Lauren P. | First Impressions
The gental man was amazing.Dawn M. | First Impressions
Staff did great but there should have been more workingKaryn S. | First Impressions
Very helpful thank you very muchVince S. | First Impressions
Adam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.FRASER H. | First Impressions
Great customer service!! I enjoyed the experienceRICK A. | First Impressions
Thank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was providedjoseph s. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!