Customer Reviews for U-Haul Moving & Storage at 67th & Bell

6,891 comentarios

6544 W Bell Rd   Glendale, AZ 85308

(623) 486-7359

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 486-7359

6544 W Bell Rd
Glendale, AZ 85308

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Do the moving for me:)

SCOTT C. 
Clasificación:
5.0

good people

RONALD S. 
Clasificación:
5.0

Thie 67th Avenue and Bell Road location bailed me out of a predicament. My original order was for the Bell Tower 63rd Avenue and Bell Road location. When I went the Bell Tower location to pick up the moving truck, the manager's office was locked with a sign on the door that said the manager was offsite running errands. No mention of when they would be back, no phone call that they would be gone. My pickup time was for 10 am and I arrived to the location at 9:58. 6544 W. Bell Rd location was excellent. The Bell Tower location totally worthless and should not even be listed as a truck rental option on your website.

Joshua H. 
Clasificación:
3.0

I reserved my unit online but was asking me to upload my home owners insurance since I was doing this from my phone I decided to walk in.. the guy who help me wanted rude but kept telling me I was second on the reservation list. I told how is that possible I have it for today. We kept going back and forth I was getting upset I was asking for a manager when then he realized that he was incorrect and proceeded with the reservation.. he then said I would need to pay for a lock I advised him that it said on internet shows that it was free.. he then said because I walked in had to pay for it.. I was already tired from arguing with hime so I just paid.. again guy who helped me wasnt rude but didnt seem he knew what he was doing.. thank you Jimmie Figueroa

Jimmie F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
5.0

Including options for vehicles that cannot be started like cone-along & winches.

MICHAEL M. 
Clasificación:
5.0

I think there were mechanical problems with the truck. There was excessive shaking.

Shari N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AURORA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerrilynn K. 
Clasificación:
5.0

Staff was very helpful and got us on our way quickly.

Dan C. 
Clasificación:
1.0

I signed up for self service pick up and drop off. First off, to pick up the van I had to wait "for approval" (I've rented many times from you guys) to also having to stand in line to get keys. Then at drop-off time I did everything the app said and then the app said to just drop the keys off in a box and I was done. Well. There was no drop-off box to be found. I found someone and they told me to pull it up to the drop-off location. At this point I've been moving for almost a week. I told the guy that I did what the app said and I'm not moving the van (the app told me to take a picture of the parking spot, which I did) as I did as asked in the app so here's the keys. This was an awful experience because I opted for self pickup a d drop-off, yet I had to both wait in line for both experiences. I would be more understanding if this was a third-party U-Haul location, but it was not. I've rented many times from you guys and am seriously considering other options next time for my moving needs after this. Please stop calling self pickup/drop-off that if people have to interact with a single person as its not true.

Ian A. 
Clasificación:
3.0

I think the general attitude projected towards customers could be more positive but the process of renting equipment and returning is very easy.

Ronald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA D. 
Clasificación:
3.0

I was told the gad was full, but when got in cab it was 3/4 full. I drove 26 miles and put in 8 gallons of gas. The customer service rep told me to come in back way for return. What he failed to say was that driveway is closed at 7 pm. Thankfully at 7:20 someone was still there and opened it up so I could get in.

KENT L. 
Clasificación:
2.0

Truck needs an alignment. Steering wheel was pulling (hard) to the left the entire drive. Tow dolly was rusted and difficult to use. Documented incorrect drop off location and did not dispatch dolly until the day after, as well as dispatching the wrong one. Didn't document graffiti on passanger side of truck.

Kamau P. 
Clasificación:
5.0

The staff was wonderful. High energy and eager to help.

Thomas E. 
Clasificación:
4.0

Had to move some things on short notice, talking minutes to move, not days or even hours, and were able to get it done! So grateful!

Brent F.  |  Online Move In 
Clasificación:
3.0

The checkout process was slow and seemed a little disorganized. Please streamline that and it will fix many problems.

BRIAN B. 
Clasificación:
2.0

El cliente no dejó un comentario.

LATIANA L. 
Clasificación:
4.0

I have been overcharged 200.00. I got charged to 2 vehicles when I only had 1

Ryan E. 
Clasificación:
5.0

Friendly staff and efficient process to check in and drop off rental

BRUCE M. 
Clasificación:
5.0

It's a busy place. But the return crew was a good team.

Joel H. 
Clasificación:
5.0

Excellent service, easy to pick-up/drop-off.

Ann R. 
Clasificación:
5.0

great service

Doru B. 
Clasificación:
3.0

El cliente no dejó un comentario.

GABRIEL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYLE R. 
Clasificación:
2.0

This location was not where I wanted to pick it up. I was forced to use this location, My fist requested location had all kinds of 26' trucks sitting there when I drove by it, The people at the location seemed like they were annoyed when asking questions about the truck and took forever to complete the process for renting. The truck windshield was dirty om the inside which made it difficult to see when driving after dark! Worker brought the truck to me with the radio blasting hip hop music, worker was asked about items being checked on the truck and just walked away from me ignoring my questions. I would never go back to that location or recommend it.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Not a thing.

NOREEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shai S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jesse H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ramzi a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christa B. 
Clasificación:
5.0

more clerks checking us in during rush time

JACQUELINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria G. 
Clasificación:
2.0

Upon my one way move I spoke with a representative who set me up with this storage facility claiming my 1st month of rent will be free. Upon arriving and putting my items in storage I learned that this did not reach to qualifications of first month free and had to put $155 on credit after a very stressful and long move across the country.

Alexander B. 
Clasificación:
5.0

El cliente no dejó un comentario.

L M. 
Clasificación:
5.0

The guys at the check out counter and check in counter both need to lose their masks and speak up ! I can't understand mumble and the mask makes it 1000 times worse!

ALBERT S. 
Clasificación:
1.0

El cliente no dejó un comentario.

AMARION S. 
Clasificación:
5.0

Easy return process!

PARKER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA S. 
Clasificación:
5.0

Great facility.

MANIKANTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
3.0

I am glad l choose UHaul over other companies!

lawanda m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCHELLE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARY D. 
Clasificación:
4.0

Customer service needs to be a bit more friendly,since you are a service business it's always nice to be kind to your customer when you are getting paid for that service .

Lester W. 
Clasificación:
4.0

I was almost charged extra bad tail light when returned it was mentioned at the pick up

DARREN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan Charles W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY H. 
Clasificación:
5.0

David and Andrew were exceptional. Both wonderful hard working and so helpful. We really appreciated John and his assistance as well

APRIL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

You can't improve, but a little frustrating that there is no elevator or ramps to get to 2nd floor. I'm sure other have mentioned this as well. Little discouraging when having to ma handle large, heavy items.

GINO Z. 
Clasificación:
4.0

Never enjoyed the price hikes, For the most part staff was friendly. Property was always clean.

Robert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
2.0

I was the only customer and was picking up a trailer and was there for 45 minutes. Totally unacceptable I had my six-year-old granddaughter in the car with my wife and had to leave my car running the whole time so they could stay cool. When I returned it in the morning it was a different set of guys they were friendly and had me unhooked in 5 min. Apparently the morning shift needs to train the later shift.

TIMOTHY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAYTON D. 
Clasificación:
5.0

This location does a great job. Corporately, only thing to improve on is to better manage phone calls. It is very hard to get a hold of you over the phone, very long wait times.

MICHAEL M. 
Clasificación:
3.0

Reserved a trailer with the motorcycle chock and did not get it. Got the substitute trailer, it worked, but wished I would have received the type of trailer reserved.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLYDE LORRIE J. 
Clasificación:
2.0

El cliente no dejó un comentario.

DIANA S.  |  Overall Experience 
Clasificación:
5.0

super clean

michelle w.  |  First Impressions 
Clasificación:
5.0

John was very helpful.

ALLEN O. 
Clasificación:
5.0

Hire more people to answer phones, was very hard too get through to you this morning

ANNALANETTE G. 
Clasificación:
3.0

We cannot answer the above questions about the drop off site, closed. The web page to report the return was very difficult to get to but worked when we fonally found it. TY

Owen B. 
Clasificación:
3.0

El cliente no dejó un comentario.

VERONICA L. 
Clasificación:
5.0

Very efficient, courteous, and pleasant.

John M. 
Clasificación:
5.0

Austin was very courteous and helpful

Duane R. 
Clasificación:
5.0

Great experience. We will definitely use again Thanks for making it so easy to use your company

Travis C. 
Clasificación:
5.0

William from New York was very helpful.

lashanna i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gino Z.  |  Online Move In 
Clasificación:
3.0

I got the wrong truck with different number !

BONNEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney G. 
Clasificación:
5.0

Fast very professional very easy in and out

phil S. 
Clasificación:
4.0

Same truck I had over a month ago and it sill sucks. not cold A/C, exhaust leak, breaks squeal loudly

Douglas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafiah M. 
Clasificación:
5.0

Was able to do late night check in and drop our truck off so we didn't have to wake up early to return it!

Elizabeth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
1.0

Send them to Penske or Budget Rental and then close down Uhaul Inc. forever

Larry V. 
Clasificación:
4.0

Truck not clean, on inside. windshield dirty

WILLIAM M. 
Clasificación:
4.0

Under staffed. Long wait to be helped between phone calls and other customers before me.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN B. 
Clasificación:
5.0

Drop off location in my email was different than actual drop off location. Was not even notifed of this change. Over all very displeased with the experience I had.

Timothu V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Excellent customer service

Marilyn H. 
Clasificación:
5.0

Very respectful customer service

Nibal T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY N. 
Clasificación:
5.0

This was the 2nd time we used this location. We were very impressed the first time but not so this time. When I walked in, John was at the front desk and the other guy was assisting a customer. John never said hi or offered to assist. The other employee became free to help me and was very helpful. While working with him a lady came out to help at the front desk. An older gentleman came in, very poor greeting was given, “what can I help you with”, no hi or anything. The man ordered boxes and no offer to assist him was made. They finally gave him a cart to bring his boxes out. It appears the employees park out front close to the front door causing customers to park further away. This older gentleman had to struggle getting the cart past the cars out to his car. We had 3 guys hitch the trailer to our vehicle. I am accustomed to hitching trailers and stepped out to watch. I am towing it and wanted to feel secure in the hitch up they did. Before they got it hitched I was told to get into the vehicle and hit the breaks and turn on the turn signals. They had not finished hooking up yet at that point. They finished and told me I could leave. It was not until I got to my destination that I received a text about the vehicle. No one told me I would receive this text to check the vehicle before I left. When we returned the trailer we pulled up behind a truck being returned. We were asked to pull around and another guy came out to take our trailer off. He never greeted us, just did something on his phone and began to unhitch the trailer. When done, he came to the window and said, “next time turn off your car, it is too hot to unhitch with the car on”. We had never been told to turn off the car on our previous rentals and if he had greeted us he could have asked us to turn the vehicle off. We felt he was rather rude. We have towed 35ft trailers behind a Ford F-250 and never felt a need to turn off the truck to hitch or unhitch. We just did not stand where the muffler was. We use the location rather than the location closer to the 101 as we are assisting my parents with moving furniture. They live in Sun City. This location is further from their house but we were so impressed the first time we decided to continue to use this location. Hopefully today was just an off day for everyone there.

CHRISTINA G. 
Clasificación:
1.0

There was a very rude Employee that worked there that was very disrespectful and when I told the supervisor he just sat there and smiled

Amanda W. 
Clasificación:
5.0

A1 service fast and easy return

DELSON MATTHEW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela G. 
Clasificación:
5.0

Great service. Thanks.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

The employee who rented my equipment was very friendly and professional. He even hooked up the equipment for me.

JEFFREY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Millie I.  |  Overall Experience 
Clasificación:
5.0

We had an amazing staff at the uhaul storage.

CATHY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

mireya m.  |  Overall Experience 
Clasificación:
5.0

Very clean and great service !!!

Jacqueline C.  |  Online Move In 
Clasificación:
3.0

I don't like the checking in and out on line its more of a hassle then waiting in line.

Anna F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn M.  |  Overall Experience 
Clasificación:
4.0

The UHAUL team were always available, friendly, and went above and beyond!!!

William B.  |  Overall Experience 
Clasificación:
4.0

Our unit was on the second floor and an elevator would have made moving content easier than the stairs.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis D.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Beverly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN E.  |  Overall Experience 
Clasificación:
3.0

Was not taken to my unit, was given a map and let me figure where the unit was .

Anthony R.  |  First Impressions 
Clasificación:
5.0

Everything about my renting experience was excellent. Only thing I wished this facility had was an elevator to the 2nd floor.

Michel W.  |  Overall Experience 
Clasificación:
3.0

,

james w.  |  Overall Experience 
Clasificación:
5.0

Very clean and in good location.

Anthony S.  |  First Impressions 
Clasificación:
5.0

After completing the online check out I was billed for a late charge for not paying the monthly charge. I hope this was taken care of and all is complete.

Selby S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MORRIS H.  |  First Impressions 
Clasificación:
4.0

Always room for improvement some who. Staff was great to see my needs were met and were very helpful.

jerry e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori V.  |  First Impressions 
Clasificación:
5.0

John, is very professional and went or and above his job!!

Maria D.  |  Overall Experience 
Clasificación:
3.0

Well it was ok.. had I known it was all upstairs I wouldn't have rented it. I also wasn't informed of the hours for move in, I had to call the manager to find out what and how to get to my storage, we had to put everything through a small door

Patricia P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace C.  |  Overall Experience 
Clasificación:
5.0

Knowledgeable, friendly staff.

michael m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C.  |  Overall Experience 
Clasificación:
5.0

John and staff very helpful and friendly, would definitely recommend them to anyone looking for such.

Tracy Michelle P.  |  Overall Experience 
Clasificación:
5.0

I'm sorry I don't remember the guys names but they did an excellent job. Place was clean and all my stuff is safely moved and in great shape. Thanks again.

Paul C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jermaine T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

karen z.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and fair prices

barry c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

christina a.  |  Overall Experience 
Clasificación:
5.0

Got a unit on the second floor but wanted one on the first. Guy in the office said there wasn't any. Spoke with a lady in the unit area as I was looking for a cart. We talked about the units and told her I was disappointed I couldn't get a bottom one. Apparently she's the one who cleans them out and took me to one. Called the office and had my unit switch. She was awesome. Wish I had her name

bryan r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna A.  |  Online Move In 
Clasificación:
5.0

General Manager John Ludwick is laser-focused on customer satisfaction! He goes the extra mile to makes sure truck and storage unit orders are processed efficiently and does everything he can to make sure his customers aren't standing in long lines, and leave his store happy. I reserved a storage unit online that didnt quite work for me and John quickly arranged for the one I needed. Blessings John, and thank you again for all your help!

Wendy H.  |  Online Move In 
Clasificación:
5.0

.

Fran R.  |  First Impressions 
Clasificación:
5.0

Excelente

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

spencer s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

tom r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  First Impressions 
Clasificación:
5.0

The cleaning staff is super friendly and provides excellent and professional customer service! The only downfall to this facility is that there is no elevator to the second floor.

Judd W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah F.  |  First Impressions 
Clasificación:
5.0

Everyone in the store was very helpful and kind. Refreshing in this day and time.

Pamela T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joice F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean A.  |  First Impressions 
Clasificación:
5.0

Overgrowth on the grounds

Charles W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA R.  |  Overall Experience 
Clasificación:
5.0

Austin had really great customer service.

LESLIE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL SCOTT P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLTON W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Louise B.  |  Overall Experience 
Clasificación:
5.0

Thank you!!

CHRISTINA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff! Very understanding my storage and moving needs! Really appreciate all of their help!

Rusty G.  |  Overall Experience 
Clasificación:
5.0

The staff at 67th Ave and Bell have always been the best. Well run operation.

Tom B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

An elevator would be nice.

Judd W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford H.  |  Overall Experience 
Clasificación:
3.0

Staff was on point when we were during paper work . When I came back and was I asked to be showen how to use the card and where the unit was. They refused to help me.

Trevor C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kimberly m.  |  Overall Experience 
Clasificación:
5.0

John, the manager help us out so much and I will forever be grateful! I love this U-haul store!

shanna t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pam s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ahnjayla t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B.  |  Overall Experience 
Clasificación:
2.0

I have had the storage unit for about 3 years. I did not just move in. i have had automatic payments set up for several years. My last payment was not automatically taken out, so I received a late notice with a late payment fee added. I called and the late payment fee was taken off but this should not have happened at all. The tone of the person I was speaking with was that he had better things to do than talk to me. I am waiting for next month to see if the same thing is going to happen.

Terry b.  |  First Impressions 
Clasificación:
5.0

friendly manager who Explained everything!

Hanna C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joice F.  |  First Impressions 
Clasificación:
1.0

We have several uboxes stored there, each picked up at different times but when I picked up some I felt like I was a burden. Then my wife reserved a 10x10x8 storage unit several days in advance and yesterday when I arrived I came to find out there were none available of what was reserved. I had no choice but to take a bigger one. Nothing was done for the inconvenience of not having the size we purposely reserved and I had to pay for the upgrade I didn't reserve or need. What was the point of a reservation? So, no I would not recommend this location.

Michael A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandy h.  |  Overall Experience 
Clasificación:
5.0

Staff was courteous and polite and help me when I needed it

Mike O.  |  Overall Experience 
Clasificación:
1.0

U-Haul needs to have a universal and transparent policy. So that customer like me do not get confused about renting a space short or long term.. i know that you are a business to make money.. But # 1 priority should be to keep customers happy.. Her e is my suggestion Train one or more people to open locks if someone looses the key to their key/KEYS In my case i had to pay $135.00 to get locksmith to cutoff the lock off my unit c312 at the bell and 67th ave..please look into this.

Sanjeev D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumr N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel S.  |  First Impressions 
Clasificación:
5.0

Very friendly. Seemed concerned about the customers safety. Suggested alternative solutions and listened to the customer.

Danett P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John J.  |  Overall Experience 
Clasificación:
5.0

John made our first experience with a storage facility excellent! He was very friendly and helpful with all our questions. Thank you so much!!

Shanon M.  |  First Impressions 
Clasificación:
5.0

General Manager was very nice and helpful. Explained everything clearly with details.

Sumr N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C.  |  First Impressions 
Clasificación:
5.0

All around great experience specially when it comes to moving.John the manager at 67th and Bell amazingly helpful person very understanding and kind.

Sandra M.  |  First Impressions 
Clasificación:
5.0

The location is convenient to our house & has extended gate hours. The monthly fee is reasonable. U-Haul has always treated us good.

Genia S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H.  |  First Impressions 
Clasificación:
4.0

Gracias.

James Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrett M.  |  First Impressions 
Clasificación:
3.0

I had reserved the unit over the phone but the guy over the phone got my 1st name wrong and the guy at facility got wrong as well even after I spelled it "Dennis". Not that hard. But on the contract as "Dennif". He took 30 min to clean me in huge line behind me after he was done.

Dennis A.  |  First Impressions 
Clasificación:
5.0

The gentleman at the desk was fantastic. He explained everything in great detail. Gracias.

Michael W.  |  First Impressions 
Clasificación:
4.0

Thank you for your prompt & courteous service.

Ralph S.  |  First Impressions 
Clasificación:
1.0

The reason for below average rating is that no one at the facility showed us how to access facility after hours. No one let us know that there are two entrances. Main one in the front of building and the after hours access in back of the building. Showed up to move daughter's college dorm items at 8:00pm and could not access building. Had to call u-haul customer service who had to track down after hours manager who then explained how to access building afterhours. After wasting over an hour, we then had to actually run to load everything into unit before 10pm after access hours stopped. Spoke to another custmer there at the same time and they explained same thing happened to them as well. Except for this issue, I would have provided a 5 star rating. However this is a huge thing for the staff not to inform customers.

Michael M.  |  First Impressions 
Clasificación:
4.0

Reserved van because that was all that was available at that time but staff able to find a 15 footer when I came in. Offered a free month on storage. I will use again.

Frank C.  |  First Impressions 
Clasificación:
5.0

Customer service was great. I appreciate the helpfulness.

Nicholle H.  |  First Impressions 
Clasificación:
5.0

Great customer service!!!

Kyle P.  |  First Impressions 
Clasificación:
5.0

Curt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. ¡Gracias!

Lauren P.  |  First Impressions 
Clasificación:
5.0

The gental man was amazing.

Dawn M.  |  First Impressions 
Clasificación:
5.0

Staff did great but there should have been more working

Karyn S.  |  First Impressions 
Clasificación:
5.0

Very helpful thank you very much

Vince S.  |  First Impressions 
Clasificación:
1.0

Adam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.

FRASER H.  |  First Impressions 
Clasificación:
5.0

Great customer service!! I enjoyed the experience

RICK A.  |  First Impressions 
Clasificación:
5.0

Thank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was provided

joseph s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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