Comentarios de los clientes para U-Haul Moving & Storage at 67th & Bell

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at 67th & Bell

Clasificación general:

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Wende E.
Clasificación:

El cliente no dejó un comentario.

scott M.
Clasificación:

El cliente no dejó un comentario.

Rhonda Z.
Clasificación:

When I was given a cargo van for rental the low tire pressure indicator was on and wouldn't go off even though the UHaul staff checked and aired up the tires. I refused to take that one and requested another which they provided. All was well until the return. They did not take the first van off my rental but just added the second one. It was a mess and I hope I don't have an additional charge on my credit card. If I do, they will be hearing from me

PETER T.
Clasificación:

The truck was dirty andthe personal were of no help, typical Uhaul.

STEPHEN C.
Clasificación:

For me, nothing to improve, service, prices and customer service was great!

Peter M.
Clasificación:

El cliente no dejó un comentario.

Terry W.
Clasificación:

The staff was not ready for me as my reservation had not populated in their queue. Because of this, I got my moving truck 30 minutes late and kept all of my moving help waiting around doing nothing. The crew was quick in getting the truck ready, but because my pick up time was before the time that this location opened, it delayed me significantly.

MATTHEW T.
Clasificación:

The movers wanted over $1000 to move my belongings. I rented a truck for $160 and did it myself. Quick, easy pickup and drop-off.

JACOB G.
Clasificación:

El cliente no dejó un comentario.

MARIO S.
Clasificación:

El cliente no dejó un comentario.

Aaron J.
Clasificación:

El cliente no dejó un comentario.

CHRISTINA M. | Overall Experience |
Clasificación:

Thank you!!

daniel c. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

TOD B.
Clasificación:

For over 30 years I have been using UHaul for my moving needs. I've given you many thousands of dollars over the years. I've never heard of a one rental return to a Uhual after closing hours less than 24 hours as a 2 day rental. I tried returning my trailer 22.5 hours later only to be told I was going to be charged for two days. I was shocked and the lot attendant told me I could go inside and speak to a manager. He then took the trailer off my truck and walked away. I asked if he was done with me because the trailer was disconnected and be began to help the costumer behind me. I asked him if I was ok to pull away and drive to the office and he said he was done talking to me. Been many years since someone was that rude to me...Went inside, spoke to a manager who was very nice and professional. If I was told to return the trailer the same night after hours I would have done that! I was done at 7:45. I could have returned it but why would I return a trailer to a store that was closed? Never done that before at any rental shop for anything...cars, trucks, trailers, tools, musical instruments. Manager was nice and professional enough to take off the 2nd day charge. You kept me as your customer.

PHILLIP G.
Clasificación:

Make sure the 2 wheel dolly works. I received a pitifully maintained dolly, barely rolled. I told them about it and they sail they are fixing them next week!

Marie P.
Clasificación:

El cliente no dejó un comentario.

Eric B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rusty G. | Overall Experience |
Clasificación:

Very helpful staff! Very understanding my storage and moving needs! Really appreciate all of their help!

yvonne M.
Clasificación:

CLLEAN WIND SHIED

Jerry S.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

JOHN E.
Clasificación:

2 hrs late CHARGED extra day . Pretty cheap

Jon C.
Clasificación:

My only comment is there was a facility several miles closer to my zip code than this location. Good people to work with.

ADDISON D.
Clasificación:

They do good jobs to help for deaf or hearing impaired and im really happy about that who help ??😀👍

KEVIN H.
Clasificación:

El cliente no dejó un comentario.

Mark O.
Clasificación:

Mobile app is not user friendly or self explanatory to use. Mobile app could use some improvements.

ERIC B.
Clasificación:

El cliente no dejó un comentario.

John V.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

El cliente no dejó un comentario.

ROSLYN B.
Clasificación:

El cliente no dejó un comentario.

EDWARD G.
Clasificación:

El cliente no dejó un comentario.

Tom B. | First Impressions |
Clasificación:

The staff at 67th Ave and Bell have always been the best. Well run operation.

OLIVIA C.
Clasificación:

Need to figure out a better system for reserving u hauls. Current system of having to wait until the night before your scheduled move to find out if you have a truck is ridiculous. And driving 100+ miles to get a truck is unacceptable.

RODGER S.
Clasificación:

El cliente no dejó un comentario.

DANIEL C.
Clasificación:

Clean the trucks a bit more.

DAVID T.
Clasificación:

Always great service

LUIS C.
Clasificación:

El cliente no dejó un comentario.

Kim M.
Clasificación:

Easy to get in and out of the location, rented on my phone, clean van, did the job I needed, returned on my phone.

James M.
Clasificación:

El cliente no dejó un comentario.

JOHN G.
Clasificación:

El cliente no dejó un comentario.

stacey a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOSHUA R.
Clasificación:

El cliente no dejó un comentario.

Ryan L.
Clasificación:

The drop off zone was clearly displayed and an employee approached immediately upon drop of and asked my name, checked the fuel and mileage, took the key, and verified my email in under a minutes and let me know I would get a receipt emailed to me soon after. This location was incredibly efficient.

Courtney L.
Clasificación:

El cliente no dejó un comentario.

Anthony C.
Clasificación:

My biggest concern was difficulty using your contactless process where it wouldn't let me proceed without location services turned on and then I couldn't find the barcode to scan the location with my camera. The second opportunity was around having the truck ready for my appt time. When I arrived, the truck was still being cleaned and took 15-mins for the crew there to finish, while I stood outside in the cold. Not ideal.

Susan P.
Clasificación:

El cliente no dejó un comentario.

JODI W.
Clasificación:

I booked two trailers at the Bell/19th Ave location and they did not have either trailers. I had to go to two different locations. When I finally got to my place, the movers had been there 1/2 hour.

Robert K.
Clasificación:

El cliente no dejó un comentario.

BRIAN T.
Clasificación:

Everything went smoothly.

SARA L.
Clasificación:

Customer service was awesome!! Highly recommend this location myself and my friends have been using this one for years

Mark M.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

The front staff could have just a bit better personality. Not that they were rude in anyway shape or form, just could be a bit more friendly.

Joseph K.
Clasificación:

El cliente no dejó un comentario.

Joseph K.
Clasificación:

El cliente no dejó un comentario.

Ricky N.
Clasificación:

Great. Service

MICHAEL P.
Clasificación:

CSR could have been a little more customer service oriented, very mechanical. Gas fees are high for local use, offering a $$ incentive for prompt return of equipment would be a plus.

ROBERT T.
Clasificación:

El cliente no dejó un comentario.

Isaac A.
Clasificación:

You guys the best

NIKOLAY K.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

Nope

Michael W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Judd W. | First Impressions |
Clasificación:

An elevator would be nice.

Abbie M.
Clasificación:

I was unable to log in and get u haul spent over an hr on the phone with a representative trying to figure out what was happening. Then finally I got so frustrated that I asked for the rep to move my pick up location. Once they did that got to the new location they advices my pick location was moved to there location on dec 2nd I should of got and email or text never received that. Then upon drop off they tried charged me more then what the cost should of been then still charged me 10 dollars more. I am super frustrated with the whole experience. I also had asked if I can change my drop off location they told me it they where unable to with the truck they gave me. So I had to put of my way to return the u haul... it was just a really bad experience all the way around.

Clifford H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Trevor C. | First Impressions |
Clasificación:

Staff was on point when we were during paper work . When I came back and was I asked to be showen how to use the card and where the unit was. They refused to help me.

kimberly m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

shanna t. | Overall Experience |
Clasificación:

John, the manager help us out so much and I will forever be grateful! I love this U-haul store!

Mark D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

pam s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tiffanie W.
Clasificación:

El cliente no dejó un comentario.

ahnjayla t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robin B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

WALEED A.
Clasificación:

El cliente no dejó un comentario.

JENNIFER A.
Clasificación:

El cliente no dejó un comentario.

Scott J.
Clasificación:

El cliente no dejó un comentario.

MARK L.
Clasificación:

El cliente no dejó un comentario.

JOSHUA DAVID C.
Clasificación:

El cliente no dejó un comentario.

Ronald H.
Clasificación:

Truck was dirty inside and out. I ran it threw the car wash trash in the cab. No windshield cleaner so I had to stop at circle k a few times to clean the windows. Not to happy....

Derrick E.
Clasificación:

El cliente no dejó un comentario.

LOUIS R.
Clasificación:

Nothing

Larry F.
Clasificación:

El cliente no dejó un comentario.

Terese R.
Clasificación:

El cliente no dejó un comentario.

Robert J.
Clasificación:

Joh the manager was outstanding.

SEAN G.
Clasificación:

El cliente no dejó un comentario.

GINA M.
Clasificación:

El cliente no dejó un comentario.

LOUIS R.
Clasificación:

Lower rates to out of state

Chris H.
Clasificación:

Excellent service.

Terry b. | First Impressions |
Clasificación:

I have had the storage unit for about 3 years. I did not just move in. i have had automatic payments set up for several years. My last payment was not automatically taken out, so I received a late notice with a late payment fee added. I called and the late payment fee was taken off but this should not have happened at all. The tone of the person I was speaking with was that he had better things to do than talk to me. I am waiting for next month to see if the same thing is going to happen.

Hanna C. | First Impressions |
Clasificación:

friendly manager who Explained everything!

Michael H.
Clasificación:

El cliente no dejó un comentario.

Vikram S.
Clasificación:

I made reservation. Truck not available when I showed up.

Russell K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Joice F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Randall W.
Clasificación:

My wife even commented on how nice the guys were.

Carol C.
Clasificación:

El cliente no dejó un comentario.

Roslyn B.
Clasificación:

El cliente no dejó un comentario.

Michael A. | First Impressions |
Clasificación:

We have several uboxes stored there, each picked up at different times but when I picked up some I felt like I was a burden. Then my wife reserved a 10x10x8 storage unit several days in advance and yesterday when I arrived I came to find out there were none available of what was reserved. I had no choice but to take a bigger one. Nothing was done for the inconvenience of not having the size we purposely reserved and I had to pay for the upgrade I didn’t reserve or need. What was the point of a reservation? So, no I would not recommend this location.

Abdessamad K.
Clasificación:

El cliente no dejó un comentario.

Rosario G.
Clasificación:

I elected to use the truck share option so it would allow to speed up the process. Somehow it prevented me to complete the steps and was forced to visit the counter. Rather than saving time I was subjected to providing all the information I had already completed online when reserving the truck. Please work on improving the truck share. Great concept but not functional.

DEAN M.
Clasificación:

El cliente no dejó un comentario.

Randy J.
Clasificación:

El cliente no dejó un comentario.

Tracy F.
Clasificación:

Great service friendly staff low prices! Nothing more to say!

Benjamin P.
Clasificación:

Technically a day late but that was due to snow and computer. The people working for Uhual, once found computer problem, corrected immediately and everything went/continued smoothly. Items arrived safe. The pads worked. Will use Uhual box to move from now on. Have always used Uhual rent a truck and trailer for vehicles to move, as getting older, can't move like the young pups. Uhual provides moving assistance services during online reservations. Prices where reasonable. The online guide to how many boxes you need for how many rooms a nice tool. Reason Uhual been doing this over 50 years, thank you.

BRANDON C.
Clasificación:

El cliente no dejó un comentario.

RASHAWN M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

jacob M.
Clasificación:

Everything was very simple from internet rental to pick up and drop off in store.

Edward F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANNA E.
Clasificación:

El cliente no dejó un comentario.

sandy h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mike O. | Overall Experience |
Clasificación:

Staff was courteous and polite and help me when I needed it

Tim T.
Clasificación:

El cliente no dejó un comentario.

STEVE S.
Clasificación:

Outstanding

Sanjeev D. | Overall Experience |
Clasificación:

U-Haul needs to have a universal and transparent policy. So that customer like me do not get confused about renting a space short or long term.. i know that you are a business to make money.. But # 1 priority should be to keep customers happy.. Her e is my suggestion Train one or more people to open locks if someone looses the key to their key/KEYS In my case i had to pay $135.00 to get locksmith to cutoff the lock off my unit c312 at the bell and 67th ave..please look into this.

Jeffery D.
Clasificación:

The truck was not ready when it said ready for pick up. I tried To do mobile pick up and it would not let me confirm odometer, gas, or pictures. The truck was in terrible condition. I did not feel safe in the vehicle they provided.

STEPHEN W.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

ROBERT E.
Clasificación:

El cliente no dejó un comentario.

Jesus S.
Clasificación:

El cliente no dejó un comentario.

Florin B.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

Nothing needs to change

Paul W.
Clasificación:

You need an update to your computer system!! I ordered a 15' truck and the night before picking it up changed it to a 26', validated by corporate because they picked up because the location couldn't, because they couldn't answer the phone. went there the next morning and after waiting in line, no truck, not the one I ordered nor the one that it was change to. They sent me to 67th and bell for a 15' that I originally ordered because that's all there was. We back tracked and drove there, and they didn't have a 15' nor any other truck. they finally did find someone that had canceled, but the system didn't show it. So we finally got the 26 foot that was promised the night before through pure luck. Now this was a round trip truck not what I ordered, which I could have dropped of a block from the house. The next day I had to return the 26' truck back where I got it. I never got the $50 discount for the screw up, but the guy did only charge me for a 15', .40 a mile and nothing over 61 miles. Now when I dropped the truck off the attendant tried to charge me for a 26', why, because he didn't know the deal I made the day before. your system needs an over haul, because your losing customers!!

Sumr N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Scott H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Maynard A.
Clasificación:

very good service.

NANCY S.
Clasificación:

El cliente no dejó un comentario.

Joel S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Joseph J.
Clasificación:

El cliente no dejó un comentario.

Danett P. | First Impressions |
Clasificación:

Very friendly. Seemed concerned about the customers safety. Suggested alternative solutions and listened to the customer.

John J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Shanon M. | First Impressions |
Clasificación:

John made our first experience with a storage facility excellent! He was very friendly and helpful with all our questions. Thank you so much!!

Sumr N. | First Impressions |
Clasificación:

General Manager was very nice and helpful. Explained everything clearly with details.

Mike O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DAVID C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sandra M. | First Impressions |
Clasificación:

All around great experience specially when it comes to moving.John the manager at 67th and Bell amazingly helpful person very understanding and kind.

Genia S. | Online Move In |
Clasificación:

The location is convenient to our house & has extended gate hours. The monthly fee is reasonable. U-Haul has always treated us good.

michael m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daylor S. | Overall Experience |
Clasificación:

I have no idea what I encountered or what my end result chrge is. Ive always rented with uhaul and this is BY FAR, MY WORST EXPERIENCE. JOHN, supposedly the GM is unavailable for communication and states it is only up to 'storage' for my servies.. 0 stars for this unit in 2020. As I have ALWAYS resided at uhaul and this is the first time I have had a negative response. Please contact me. In best regards, Daylor Swearingen

Lisa D. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Scott H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lawrence H. | Overall Experience |
Clasificación:

Thank you, it worked out great.

James Z. | First Impressions |
Clasificación:

Thank you.

liza l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Debra S. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

John C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Elias R. | First Impressions |
Clasificación:

The GM John was excellent help. I had to deal with 3 different UHaul location to pick up the truck at one, pick up the car transport At another and now the storage units. I was very disappointed with the first 2 locations who were very unorganized and made it a hassle. Johns location was A night and day experience. Over all a great experience. If the access hours were through midnight it would be a 5 start place. AZ is HOT and loading or in loading late in the evening would be much better.

Kelly Z. | Overall Experience |
Clasificación:

I had a great experience. I also rented truck several times and that also went well. Thank you! Kelly Riordan Zale

Jarrett M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dennis A. | First Impressions |
Clasificación:

I had reserved the unit over the phone but the guy over the phone got my 1st name wrong and the guy at facility got wrong as well even after I spelled it “Dennis”. Not that hard. But on the contract as “Dennif”. He took 30 min to clean me in huge line behind me after he was done.

Sonya W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christina T. | Overall Experience |
Clasificación:

Some of the staff on board need an updated customer service class. Otherwise good experience. Thanks!

Jean R. | Overall Experience |
Clasificación:

They say I moved and checked out - the guys didn’t thank me or wish me well. During the year I rented I did have good service. Dan was exceptional. Also I had a table and chairs that were up front for 15 minutes and I called someone at the front office to say I would be back for them and they disappeared. That was the only compliant. It’s very clean and I appreciated that.

Michelle C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael W. | First Impressions |
Clasificación:

The gentleman at the desk was fantastic. He explained everything in great detail. Thank you.

ALLEN S. | Overall Experience |
Clasificación:

We had our things in your location for about 6 years. I lost my husband Allen to cancer, almost 2 years ago. It's taken me this long to emotionally deal with it. I am alone and 60 and when I got 1 of our 2 units empty they still made me pay for both units due to it be combined, which I knew nothing about. It took a horrible hardship on me, had to use my electricity bill money. Times are unbearably difficult. But other then the financial ending of our relationship with uhaul, I still give them a 5 star rating, it's not their fault I'm a broke widow with no help.

HANNAH K. | Overall Experience |
Clasificación:

Was told by Gm when purchasing my two units that when I closed the units out i would receive a prorated amount back if I didn't stay the full month i already paid for, but when I moved out of unit I was told that wasn't true. If I'd known that I would have moved out sooner.

NOEL J. | First Impressions |
Clasificación:

pretty much what I expected, the trucks were clean and mechanicaly sound. The lockers were clean and the security system worked well.

Cindy W. | First Impressions |
Clasificación:

Thank you

Frank M. | Overall Experience |
Clasificación:

Would you your services again if needed. Great experience.

CONSUELO S. | Overall Experience |
Clasificación:

Had storage service with uhaul for 2yrs and never had an issue. I felt my property was safe and the personel were always polite..I would recommend uhaul to friends and family ! Very satisfied customer !!

lula c. | First Impressions |
Clasificación:

Never used the facility

lula c. | Overall Experience |
Clasificación:

Did not utilize the facility!...

Ralph S. | First Impressions |
Clasificación:

Thank you for your prompt & courteous service.

Freda W. | Overall Experience |
Clasificación:

Very clean storage. Staff is very helpful and knowledgeable. It was a great experience. I would definitely use them again and highly recommend them.

Regginal m. | First Impressions |
Clasificación:

It was a great experience

Michael M. | First Impressions |
Clasificación:

The reason for below average rating is that no one at the facility showed us how to access facility after hours. No one let us know that there are two entrances. Main one in the front of building and the after hours access in back of the building. Showed up to move daughter's college dorm items at 8:00pm and could not access building. Had to call u-haul customer service who had to track down after hours manager who then explained how to access building afterhours. After wasting over an hour, we then had to actually run to load everything into unit before 10pm after access hours stopped. Spoke to another custmer there at the same time and they explained same thing happened to them as well. Except for this issue, I would have provided a 5 star rating. However this is a huge thing for the staff not to inform customers.

Jon U. | Overall Experience |
Clasificación:

The staff was quick and professional in helping me register and select a space. The space was very clean and U-Haul had all of the locking accessories for me to select from. They made the entire process very easy.

Sherri G. | Overall Experience |
Clasificación:

The employees at U-Haul storage are very courteous. They go above and beyond their regular duties. I've had two storages. Also ive rented two trucks and a trailer. Every time it was easy and fast. On a scale from 1 to 10. 1 being the best they are #1 in my book. Thank you U-Haul. Sincerly your friend Sherri Garner

Jon U. | First Impressions |
Clasificación:

Getting the storage unit set up and all billing/payment details completed was very quick.

bob f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Amy C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jay El J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Franklin M. | First Impressions |
Clasificación:

I couldn't have asked for better service!

wade w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

donna g. | Overall Experience |
Clasificación:

Full of trashy people and homeless people at this location. Not a safe place to be. Especially after hours

Frank C. | First Impressions |
Clasificación:

Reserved van because that was all that was available at that time but staff able to find a 15 footer when I came in. Offered a free month on storage. I will use again.

Anna K. | Overall Experience |
Clasificación:

Thank you

phyllis h. | Overall Experience |
Clasificación:

Thanks!!

Anna K. | First Impressions |
Clasificación:

The assistant manager was amazing. She needs to be manager of the property. She has excellent customer service and knows how to do things right.

Stefanie H. | Overall Experience |
Clasificación:

Riley worked with me to save me $. Because 526.00 was way to much to pay for a 200 mile trip.

CHARLES H. | Overall Experience |
Clasificación:

Everyone was excellent

Virginia B. | Overall Experience |
Clasificación:

No problems

Joshua K. | Overall Experience |
Clasificación:

Extremely rude and disrespectful staff

david b. | Overall Experience |
Clasificación:

Life is Good

James K. | Overall Experience |
Clasificación:

I had a

Frank M. | First Impressions |
Clasificación:

Thank you for the Professionals you have working for you.

Renata K. | First Impressions |
Clasificación:

The moved into my apartment loading up from my storage the same load took 2 guys less then 2 hrs a year ago. Yesterday it took 2 hrs just to load the truck not even offloaded. Ridiculous.

Daniel P. | Overall Experience |
Clasificación:

Great service, thanks!

raymond C. | Overall Experience |
Clasificación:

NA

Christopher B. | Overall Experience |
Clasificación:

It would be nice to get some money back for not using the storage unit for the remainder of the month I already paid for.

Dana L. | Overall Experience |
Clasificación:

I’m a repeat customer and I came back to this facility because of the staff, security, and Team operation. Thank you for giving me “peace of mind”!

Andy V. | First Impressions |
Clasificación:

Empty unit was clean. Move in 10/4/19.

Nicholle H. | First Impressions |
Clasificación:

Customer service was great. I appreciate the helpfulness.

Kyle P. | First Impressions |
Clasificación:

Great customer service!!!

Paul J. | First Impressions |
Clasificación:

everything was good until they charged me an extra days rates, I basically got to uhaul within an hour of expected time, then rented a storage place, believe I was taken advantage of, so petty

Alicia C. | Overall Experience |
Clasificación:

My belongings were safe & secure!

Rejeana G. | Overall Experience |
Clasificación:

Only one person to handle the front office causing wait times to purchase boxes or ask questions take 35 to 45 minutes. The cameras are off-line off-line and the alarms are going off at all times

Brianna N. | First Impressions |
Clasificación:

Consider hiring staff that takes professionalism seriously.

Karen W. | First Impressions |
Clasificación:

Dawn was Amazing along with a gentleman that helped with truck rental.Great customer service from both. Thank you

Laura S. | Overall Experience |
Clasificación:

Was not happy with service. Employees not well trained. Moved my things to another storage facility.

Arthur G. | First Impressions |
Clasificación:

Help with details made sure I was able to get what I asked for today 👍

Lauren P. | First Impressions |
Clasificación:

Curt was amazing. He was very informative and knowledgeable. He suggested options and tweaked our purchase until it suited our budget and needs.. Very satisfied how easy he made things. Thank you!

lee a. | Overall Experience |
Clasificación:

Good people

jason g. | Overall Experience |
Clasificación:

Paid my bill, 1 week later moved out. Thought I would get some money back for canceling early, but nope. Should of just held onto it till the end of month! Not totally satified!

Robert B. | First Impressions |
Clasificación:

Very helpful, answered all of my questions

Vannessa B. | Overall Experience |
Clasificación:

Great Job

Diana D. | First Impressions |
Clasificación:

Dawn was great helping our family with superior customer service ..she went above and beyond!!! I highly recommend this location for anything from storage to renting equipment. Very clean 😊

gayle b. | Overall Experience |
Clasificación:

Everyone I dealt with was friendly and helpful and professional.

TETSUO H. | First Impressions |
Clasificación:

thankyou!

Dawn M. | First Impressions |
Clasificación:

The gental man was amazing.

Karyn S. | First Impressions |
Clasificación:

Staff did great but there should have been more working

Lauren K H. | First Impressions |
Clasificación:

Great.

Vince S. | First Impressions |
Clasificación:

Very helpful thank you very much

Beverly W. | Overall Experience |
Clasificación:

Used your storage many times and all were very secure. I've never had a issue.

BRIAN O. | Overall Experience |
Clasificación:

Most staff was friendly. BUT a couple seemed to be "stressed" by being short staffed and expressed this to several patrons including me.

JUSTIN F. | First Impressions |
Clasificación:

The staff at this location were fabulous. The whole experience was fast and easy. I have used uhaul many times in the past and will always be a customer without question because of the service!

Diane B. | First Impressions |
Clasificación:

Excellent customer service. I rented a cargo van and a storage unit.

david b. | First Impressions |
Clasificación:

I had the best experience with U-Haul at 67th Ave & Bell Rd. Kayla was awesome! Best sales person I’ve had in years.

Jason H. | First Impressions |
Clasificación:

Moved into a rental unit with the managers assistance. She was very professional and helpful.

Wesley H. | First Impressions |
Clasificación:

Overall everything was above average. The only thing I didn't like was the employee I had to deal with. Customer Service is NOT his priority. I wouldn't say he was rude, but very close to it.

FRASER H. | First Impressions |
Clasificación:

Adam is very unsure of everything and he's so slow processing the rental request. He gave me a truck with incorrect mileage and gas which also slowed down the process even further.

RICK A. | First Impressions |
Clasificación:

Great customer service!! I enjoyed the experience

Laura R. | Overall Experience |
Clasificación:

I had billing problems for the last 6 months .. I had to change my card on file due to fraud in my checking account. It took them 2 months to sort it out and then had to change my email address.

anna d. | Overall Experience |
Clasificación:

No problems at all

Gary H. | Overall Experience |
Clasificación:

Great experience with everything at this location

Rie T. | Overall Experience |
Clasificación:

The facility is very clean and well lighted. I feel safe there. Thanks.

Robert B. | Overall Experience |
Clasificación:

Great place to rent. Awesome hours. Easy access

Daniel P. | First Impressions |
Clasificación:

Long waits to be serviced.

joseph s. | First Impressions |
Clasificación:

Thank you guys very much for your help and services and rates and everything you have provided me and my family we very much appreciate your all that was provided

David B. | First Impressions |
Clasificación:

Assistant manager Kayla helped me get a 5X5 storage. She listened to my needs, spoke to me in a very polite manner, and treated me as if I was a VIP. Kayla, Thank you so much! Your wonderful!

Desiree H. | Overall Experience |
Clasificación:

You guys are great! A+++

John L. | Overall Experience |
Clasificación:

James Todd was outstanding. When he pre-inspected my storage unit, and found it full of rocks, he immediately cleaned it, offering apologies for the delay. At end of rental, he was professional too.

kevin w. | Overall Experience |
Clasificación:

Everything went well during my time using the storage. People were friendly and helpful

Kelsey P. | Overall Experience |
Clasificación:

Great place

Mary JO T. | Overall Experience |
Clasificación:

all employees were extremely courteous and helpful. They made it an easy process. Thanks for all the help.

PAULETTE P. | Overall Experience |
Clasificación:

My husband and I were very pleased with the service and accommodations provided by the staff at the U-Haul Facility located at 67th and Bell.

Stephanie S. | Overall Experience |
Clasificación:

The manager when I checked assigned a unit to me that was in use. He moved me to another unit but neglected to change my unit in the computer and as a result my things were auctioned I lost everything

karina m. | First Impressions |
Clasificación:

Long wait to be helped, cashier rang up incorrect unit and needed to recharge. Person who helped was very nice, helpful although wdn't have made a mistake if wasn't helping multiple people and trainin

michelle m. | Overall Experience |
Clasificación:

Was extremely pleased

doru b. | Overall Experience |
Clasificación:

great

Patrick L. | Overall Experience |
Clasificación:

Great experience. If we ever need storage again, this is where we will come.

TASHA W. | Overall Experience |
Clasificación:

I've never had a bad experience here at this location! The employees we're always helpful and courteous! The staff was not just courteous to me but equally to all the customers!

janet k. | Overall Experience |
Clasificación:

We had unlimited access to the facility which was great. Highly recommend

DAN J. | Reservation |
Clasificación:

The guys at check in are wonderful to work with. Really helped when I had no clue what I was doing or what to expect!

Patrick P. | Overall Experience |
Clasificación:

None

THOMAS W. | Overall Experience |
Clasificación:

Great facility great bunch of people

doru b. | Reservation |
Clasificación:

good customer service Patrick was great

Ken L. | Overall Experience |
Clasificación:

Excellent

Robert B. | Overall Experience |
Clasificación:

The cost was very high, location good, employees great

Emil M. | Overall Experience |
Clasificación:

Excellent customer service

kathleen m. | Overall Experience |
Clasificación:

Woman at the front desk EXCEPTIONALLY helpful. Great facility !

JOSHUA N. | Overall Experience |
Clasificación:

My last truck run old was the horrible experience but the facility itself was okay. I can't complain about the facility. My last truck rental from there was horrible , bad truck, good storage though .

Glendon B. | Reservation |
Clasificación:

Everyone I spoke to was very professional and treated me with respect. I was most impressed with the knowledge and ability to make suggestions that most benefited me. I will recommend U-Haul to all.

raquel s. | Overall Experience |
Clasificación:

Very good location. Nice ladies who maintain the storage areas.

Ken L. | Overall Experience |
Clasificación:

Great

VICKI A. | Overall Experience |
Clasificación:

We rented a storage unit for over 3 years at this facility. Management and employees were always very helpful and kind.

Julius J. | Overall Experience |
Clasificación:

Great facility

Angela C. | Overall Experience |
Clasificación:

Facility was nice but staff was not very friendly or helpful.

BEVERLY H. | Overall Experience |
Clasificación:

The entire staff was always friendly and helpful. We had U-Box containers loaded on site the day we moved-out of our unit. Maxim was exceptionally helpful with the process.

Martin Y. | Reservation |
Clasificación:

NA

Joyce C. | Overall Experience |
Clasificación:

My hats off the GM and his fantastic team! Each and every one of them has gone above and beyond for me. They are incredible !

Jean Ann U. | Reservation |
Clasificación:

I was most impressed with the customer service rep I worked with. Pleasant and very knowledgeable. Explained my options and and answered all of my questions.

ANN D. | Overall Experience |
Clasificación:

Staff was great! Very friendly, helpful & knowledged. A+ facility!

LEEANN P. | Overall Experience |
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I’ve gotten multiple truck rentals and storage units at this location and have not had one bad experience. Staff was always friendly and helpful and very kind.

carmalita c. | Overall Experience |
Clasificación:

Worst place ever. Don't bother to make a reservation because when you show up to sign and pay oh wait we don't have anymore.

LINDA S. | Overall Experience |
Clasificación:

Very happy with my service and rental. Appreciated the fact that the owner, Michael Nun, was there and accessible most of the time. His staff was great, too. Besides the storage units and spaces rente

Aditi B. | Overall Experience |
Clasificación:

My UBox was originally booked incorrectly by Uhaul over the phone, and the Bell address location helped me locate the box and retrieve my items. Very helpful.

Juli L. | Overall Experience |
Clasificación:

Dustin was real helpful and knowledgeable. The front desk staff were very professional, courteous and answered all my questions.

Steve S. | Overall Experience |
Clasificación:

Fantastic place and people. Made our move easy

mark h. | Overall Experience |
Clasificación:

Simply outstanding customer delight by all staff. Knowledgable, friendly, helpful, and lightening fast. Great experience!

angelina c. | Overall Experience |
Clasificación:

Every single staff member was incredibly helpful, friendly, customer-centered, and overall nice to work with. I’d love to find a reason to go to uhaul again, just to see the crew 🖤

Richard M. | Overall Experience |
Clasificación:

Michael, Kayla and all the staff were very helpful, rented 5 trucks and they made everything stress free,. thanks...

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