Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169

8,254 comentarios

5140 S 103rd E Ave   Tulsa, OK 74146
(Hwy 169 & 51st St)

(918) 663-2845

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(918) 663-2845

5140 S 103rd E Ave
Tulsa, OK 74146
(Hwy 169 & 51st St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Rating:
5.0

Both the drop off and pick up were done extremely well. Both locations were great.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

Harry G. 
Rating:
5.0

Customer did not leave a comment.

TYLER K. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

The location experience was excellent because of an employee called Rewa , she did an amazing job in all steps starting from welcoming me as a first time customer in this location then answered all my questions and gave me exactly what i want and finally she did a great job when i handed over the keys , she's going to be my number one reason to come again and deal with this particular location

Ibrahim F. 
Rating:
2.0

Everything was stolen out of my storage unit. Does your employees round daily on the premises because I was notified 2 days AFTER (1/13/22). And considering all of the facts, this burglary looks like an inside job. Either a present employee or a past one.

REAGAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YVONNE S. 
Rating:
5.0

Very good reservation service on web and thru people present at store.

Marcia L. 
Rating:
5.0

I did not get the young man's name who greeted me and checked in my equipment. Super friendly and made the experience a breeze.

LAURENCE B. 
Rating:
5.0

Customer did not leave a comment.

Micheal T. 
Rating:
5.0

Customer did not leave a comment.

KIM E.  |  First Impressions 
Rating:
2.0

Staff on duty were seemingly in a sour mood and were not very helpful. When putting the trailer on I was told I would need an adapter, which was fine, was told to pull up to the store front but was not guided where to park and unknowing pulled into an area that was incredibly difficult to get out of. Staff on duty did not help with getting out the parking lot and seemed annoyed with me that I didn't know where to go.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

CHRIS W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Sanford R. 
Rating:
5.0

Very friendly, helpful staff. It was a busy Saturday morning, but all the workers were very efficient and responsive. Great experience!

Leyann S. 
Rating:
5.0

Personnel were great and very friendly

Matthew E. 
Rating:
5.0

Love their respect and courtesy of the customers as employees.

Aletha W.  |  First Impressions 
Rating:
5.0

Great fast service! Easy return. Very good pricing.

Jerry J. 
Rating:
4.0

The U-Haul company didn't return my deposit i was they charged me too much I have two different payments one for 76.63 in another payment of $83 and some change I did not receive my deposit back Basically they charged me 160 some dollars for a move and I still have not received my deposit back yet

TARA W. 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carissa W. 
Rating:
5.0

Customer did not leave a comment.

ANDREWC H. 
Rating:
1.0

This was not my drop off location! I have it written on my actual contract that the dropoff location was 800 Business Loop, Columbia, MO! And I was charged for a wrong drop off!

NOLANDA D. 
Rating:
4.0

Make sure someone is always at the front desk for customers. We waited 10-15 minutes before we saw anyone, along with at least 4 more groups. The young man that waited on us outside was very kind and helpful. The young lady who eventually waited on us at the desk was kind and helpful. It would be nice though for that person to be able to stay inside and help the customers.

DENISE H. 
Rating:
1.0

The original location no one was there on a consistent basis for 48 hours. The truck was not on site. I spent over 2 hours trying to get a truck that I previously reserved before coming into town. Poor customer service....awful awful awful...at the location. In broken arrow Oklahoma

TAKA B. 
Rating:
5.0

Customer did not leave a comment.

Demetrius M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I can honestly say there is nothing more that could be done, they were really nice people.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

REGINALD M. 
Rating:
5.0

All good

Douglas G. 
Rating:
5.0

Good job and thanks for this location.

ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

The trailer leaked very bad which resulted in half of the items inside to get soaked before I noticed it was leaking.

RUSSELL W. 
Rating:
5.0

Excellent service

DEBORAH K. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

Leonard S. 
Rating:
3.0

When leaving desk after checking in. Was told that truck would be pulled around and ready for us to take off. Later that day, discovered a test with info that should have been completed before we left regarding condition of truck, dirty, scratches etc. Would have been nice to have been told to watch for text and fill out before leaving lot.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
2.0

The truck I got ran very rough and smelled of burning oil. To top it off there was a headlight out and I was pulled over for this. Advised the uhaul employees and they could have cared less. Will not use this location ever again. Inside of cab of truck was dirty drivers side door had liquid spilled in the cup area, just overall crap experience and I had 3 charges on my card for them they held two different amounts both well over $100 then when I returned it had to do final charge so I had $500 taken or held from my account and still waiting for the “holds” to go back to my account.

CARRIE C. 
Rating:
5.0

Excellent customer care and great service. Thanks to Marco and the crew I was on the road in no time and have finished my trip safely with 0 issues. Happy holidays from Diverse Moving Solutions in Phoenix AZ!

Juan S. 
Rating:
5.0

Customer did not leave a comment.

norris T. 
Rating:
1.0

The rep was vaping the whole time very unprofessional! When i asked how much per mile she had no clue and my rate was raised a lot hence why i wanted to know how much

Staci N. 
Rating:
3.0

I was quoted $54 and charged $71 because it was stated the service rep did not calculate my mileage correctly. That was a big error in calculation, I'll think twice before I rent or recommend to others.

Danielle R. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Constance C. 
Rating:
2.0

The old man checked me out was grouchy and unfriendly

CEFERINO M. 
Rating:
3.0

Customer did not leave a comment.

Lacey W. 
Rating:
5.0

Customer did not leave a comment.

Warren C. 
Rating:
5.0

Customer did not leave a comment.

Diane M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANNON W. 
Rating:
1.0

When I dropped off the Uhaul at the final location, they notified me that the chains on the tow dolly were not connected to my vehicle and that it could have come off at any time on the highway. I was informed by the manager during installation that there was not a place to connect the chains under the vehicle, but the final location identified those places. In addition, I was told to put on the emergency brake by the installer which the manager did correct when I asked him for confirmation. Very concerning for me that I would have either had the emergency brake on the entire cross country trip if I hadn't asked, and that these chains were not attached.

Kathryn B. 
Rating:
5.0

I called at the last minute needing a 15 ft truck & was told that “Yes there was a truck available”. When I got there, man who brought truck up for me offered to help me up into the extremely high (for me) seat & adjusted the passenger mirror before I drove out of their area.

SHARON D. 
Rating:
5.0

Smile 😊

DUNG N. 
Rating:
1.0

The lady told me the insurance would be $8 per day. I used the trailer for two days. When I looked at the receipt I found she had charged me $40 for four days. When I turned the trailer in I was informed I would not get a credit for the two unused days. You got me this time but you won't see any business from me in the future. Also the charge was more than double what I paid for a rental in the past. Bunch of crooks! Acted like she couldn't give a crap whether I rented or not.

Ed H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

BLAIR G. 
Rating:
5.0

Customer did not leave a comment.

agnela s.  |  Overall Experience 
Rating:
5.0

Everything was great. Checking out and checking in was easy. Thanks.

James A. 
Rating:
2.0

When i returned the truck, they said i would receive an email showing the exact amount billed me. I didn't rreceive such an email.

DANNY R. 
Rating:
5.0

The employees were very nice and helpful. I would recommend

Wendy W. 
Rating:
5.0

David helped us a lot after our unit got broke into he had no problem at all helping us with the bill and giving us a great discount on a truck to move our stuff out and into our new home!!

Jake W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwen G. 
Rating:
5.0

Customer did not leave a comment.

Troy L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

LORENZO C. 
Rating:
2.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

When I called to make the reservation, the lady told me that the store opened at 9 on Sunday. We got there about 8:40 and it was open. The sign even said they opened at 8! It would have made it easier on us had we been able to get it at 8. Please let the phone people know what time the store opens.

Neisa L. 
Rating:
3.0

Employ someone who likes what they do.

VIRGINIA B. 
Rating:
4.0

Guy

DAVID Z. 
Rating:
5.0

Have a Blessed Christmas

Richard H. 
Rating:
2.0

I was charged for a dolly, never even given a option, but had put no didnt want it. so i ended up paying for something un needed...

George J. 
Rating:
5.0

I have been renting from this locations for a few years. Every time I come in or make a call in, everyone is always nice and very pleasant. On this last rental I had a very bad day, and on my return the people were quick to get me checked in and went above and beyond and took the time to listen to me and my day. Thank you for having the people you do and making me smile at the end of a bad day!!!

Faith K. 
Rating:
5.0

Great customer service.. helpful personnel.

John G. 
Rating:
3.0

U-Hauls late fee schedule violates the norms of decency. In my case I was out of town on a business trip. You charged me $30 late fee on a $129 invoice that was 20 days late. This figures out to about 445 per cent per annum. Usery rates by any definition. I called the manager to discuss this but he did not return my call. With our two companies in Arizona and California we have done tens of thousands of dollars per year with U-Haul. I have instructed our managers not to business with U-Haul at any of our locations in the future. J. Logan

Jim L.  |  Overall Experience 
Rating:
5.0

Customer service was great every single time I called and the delivery driver, Jodee, is phenomenal! She helped me out so much with my 1000 questions! The only thing that could have been better was the boxes themselves. 2 of them were quite difficult to get closed, latched and locked.

Laurie G. 
Rating:
1.0

Are you reserved and pay for the U-Haul at 12:00 and I pick it up at 3 then they charged me after I bring it back at 3 next day for 2 days

ADAM K. 
Rating:
5.0

Customer did not leave a comment.

RUSTY S. 
Rating:
5.0

Customer did not leave a comment.

SHAUN L. 
Rating:
4.0

Customer did not leave a comment.

Megan T. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

The initial process of getting equipment was slow and the counterperson's demeanor was a bit drab, other than that I have no negative comment.

Stephen P. 
Rating:
5.0

Perhaps make the returning procedures a bit more clear for customers with unintelligent "smart" phones. Thank you! 😊

Shannon D. 
Rating:
3.0

Not sure why but service was slow. Beyond that the people were very friendly and helpful. I go here a lot and service wise this is the only time I felt that there was just no one to help. I suspect you need to pay your people a living wage.

KURT A. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SONDRA S. 
Rating:
5.0

Customer did not leave a comment.

Louessa B. 
Rating:
4.0

Customer did not leave a comment.

gregory C. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

It's ok ✅

James D. 
Rating:
2.0

The young lady Behind the desk when I went to go pick it up she seem kind of rude she needs to have more Public relationship with people

Oscer T. 
Rating:
5.0

Customer did not leave a comment.

Cyndii S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Very friendly service.

Oscar A. 
Rating:
5.0

Muchas gracias por el exelente servicio

SERGIO D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

great experience as always, have what you need at a good price

David E. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F.  |  Overall Experience 
Rating:
5.0

The rental process was easy and fast and it allow me to complete the moving I desired in a reasonable and manageable fashion.

Jonathan H. 
Rating:
1.0

All of the customer service was AWFUL! Every person we spoke to was so insanely rude and not helpful at all.

BRIDGETT C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

The web site I reserved did not tell me that the truck I ordered did not come with a ramp. Luckily they had one at another location, as I could not change the moving day. Time is imperitive. The workers was super helpful and kind.

Tina J. 
Rating:
5.0

Customer did not leave a comment.

ROYWEBB F. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

I do not recall the name of the team member who helped me get checked in, but he was very. Imformative about answering any questions I had. Also went above and beyond explaining procedure of accessing the building via. Max security card.

Jonathon T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

agnela s.  |  First Impressions 
Rating:
5.0

The staff was excellent to work with I have multiple u- boxes in storage here so I’ve dealt with staff on several occasions and they are always great.

Lawrence R.  |  Overall Experience 
Rating:
5.0

My experience has always been amazing.

Nona S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harvey H.  |  Overall Experience 
Rating:
5.0

Great service!

Jo H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Haleigh L.  |  Overall Experience 
Rating:
5.0

The owner himself was at the desk and could not have been more helpful. I almost don’t want to say good things in case we need an extra unit and they become full.

Todd J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Asia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iman W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE P.  |  First Impressions 
Rating:
5.0

Have always been very nice and helpful, very friendly.

MARVA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly R.  |  Online Move In 
Rating:
5.0

Great

HUENENE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
5.0

Very helpful staff Thank you

leah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

R W.  |  First Impressions 
Rating:
5.0

The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.

Matthew H.  |  First Impressions 
Rating:
5.0

This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.

Gary E.  |  First Impressions 
Rating:
5.0

I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank you

Drew M.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and made everything very simple. Thank you to the entire staff.

matthew b.  |  First Impressions 
No reviews have been submitted for this location.

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