I had some issues with the mileage on my rental. it was off approx. 40-something miles in U-Hauls favor. The mileage was incorrect and I've submitted a claim (Reference id: 3969342). This won't discourage me from renting with U-Haul in the future but I will take my own pictures of the odometer before/after my rental. ¡Gracias!BRYSON D.
Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169
Tulsa, OK 74146
(Hwy 169 & 51st St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anika S.
Try not to be so nice next time. You guys are as sweet as kittens. Bless your hearts.George M.
Never made it to the location. Truck had to be towed to my destination and then picked up by a tow to be taken to who knows where. Worst experience of my life!!!Kandy D.
El cliente no dejó un comentario.Tony G.
Everything went smooth.Ronald B. | First Impressions
El cliente no dejó un comentario.Stanley A.
I found a pair of dirty womens underwear under the passenger seat. At the moment I need to make a payment arrangement and I'm desperately trying to figure out who to contact to do this. The truck was in my husband's name. But I can be reached at email@example.com. The outcome was not as I had intended and pray we can make some kind of arrangement to get my children's clothes back. GraciasAdam B.
Everyone was super sweet and very informative.Kiera B.
El cliente no dejó un comentario.Dyneseah B.
There was only one agent on duty at check-in. There were two other customers ahead of me; so, I had to wait quite a while to check-in. Other that that every thing was great. Truck was clean and waiting outside after check-in. The return was great. Agent was there when I pulled in. He took the truck and I went inside and got my receipt. I have used this location in the past and will continue to use it for future rentals.Richard C.
El cliente no dejó un comentario.Tom T.
El cliente no dejó un comentario.Steven H. | Overall Experience
Remove facial earringsRobert S.
El cliente no dejó un comentario.Bobby H. | Overall Experience
El cliente no dejó un comentario.JANICE R. | Overall Experience
The leasing assistant was awful!!!! She had her head on the counter and when I approached her, she kept rolling her eyes at me. The other employees were super friendly.Christi H.
El cliente no dejó un comentario.Daniel V.
El cliente no dejó un comentario.Corey P.
Train the customers about customer service at U-Haul Moving & Storage of Edmond 610 S Broadway Edmond, OK 73034Michael W.
The owner was unnecessarily rude with a customer that obviously spoke English as a second language.Reece S.
Very nice. Big change from past rentals I have done with uhaul.Robert K.
El cliente no dejó un comentario.Genaro G.
Store very organized & checkout was precise. Very good experience.Glen B.
El cliente no dejó un comentario.Melodi F. | Overall Experience
Nothing. I've rented here multiple times...always fast and easy.Tyler G.
El cliente no dejó un comentario.Alicia W.
El cliente no dejó un comentario.Michael M. | Overall Experience
if the workers would actually put the trailer onto the ball hitch, it wouldn't have punched a huge scratch/dent all the way down on my tailgate.Ashley B.
El cliente no dejó un comentario.calton H.
El cliente no dejó un comentario.John B. | Overall Experience
El cliente no dejó un comentario.RICK A.
Not much they did a great job.roger T.
El cliente no dejó un comentario.Jack H.
El cliente no dejó un comentario.david P.
The agreement states that u get a lock with the controlled climate unit I was just asked if I had a lock not that I get one .Secondly the a/c unit went out over on my side of storage and did not get a call so see if I needed to go check my stuff since that now its not a controlled climate other than that things were good.Thomas D. | Overall Experience
If I picked up a vehicle at 12 o'clock on Saturday afternoon and return it on 10 o'clock Sunday morning should not only be charged 24 hours I got charged 2 daysgreg V.
Prohibit smoking in all you trucks. While the truck was very clean, the odor of smoke was overwhelming. I also prefer picking up and retuning the trucks full of gas.Herb E.
El cliente no dejó un comentario.david L.
El cliente no dejó un comentario.Brandon L.
El cliente no dejó un comentario.Michael N.
Regardless of how busy the location may be.... Upon initial inspection of a truck, a Uhaul representative should be with the customer to address any concerns. I was given the keys and did inspection solo. Gas guage was different than noted on paperwork. Had to correct the problem with no help from location.Cynthia A.
The Customer service at checkout and check in was fantastic. Friendly and helpful.Jeff D.
El cliente no dejó un comentario.Larry B.
There’s a toad problem at the 51st and hwy 169 location.Mickel E. | Overall Experience
El cliente no dejó un comentario.Liza D.
Too many furniture pads. 6 per box is plenty, 12 is fine. Anything more is excessive. David and his team are amazing and great at customer service!Andrew S.
El cliente no dejó un comentario.chris W.
El cliente no dejó un comentario.bill b. | Overall Experience
El cliente no dejó un comentario.JONATHAN S. | Overall Experience
Passenger seatbelt is missing. UnsafeJONATHAN S.
Not change location without telling them, have the equipment rented available,not take 30 mins to set hook the trailer up, not 9vercharge on the equipmemt im forced to buy because you dont have what I already paid to rent.Samantha S.
El cliente no dejó un comentario.Sarah L.
As soon as i got in tbe truck the low tire warning came on. I had to stop and put air in right rear tire. Then when i returned the truck I got out and smelled weed at the dropoff area. I said " I smell weed" And the guy said " I'm off the clock" So unprofessional!!Greg H.
El cliente no dejó un comentario.Tom T.
El cliente no dejó un comentario.Cynthia C.
El cliente no dejó un comentario.kimberly M.
This UHaul consistently over performs. The folks here aim to serve and do it well.robert L.
El cliente no dejó un comentario.Carl N.
I had a good move and the experience was fine. The only thing that was frustrating was the sent me out with the 26ft Uhaul on empty (in the red). I was even sweating whether I would make it to a gas station to fill up. It was just frustrating. They said was supposed to have 5/16th of a tank. I am not sure if someone siphoned the gas, but oh well.Steven M.
El cliente no dejó un comentario.Jimmy B.
El cliente no dejó un comentario.IDA E.
Staffing issues and while I was still in the process of securing my truck the staff left the truck running for 15 to 20 plus minutes with the ac going which took from the gas that was in the truck which I ended up having to replace at my expense on top of what I used for my mileage. There was a box left outside the loading/unloading door of bad food that was rotted and smelled. The agent took almost an hour to process the rental and when we got there didn't have the size of truck that I reserved at a different location wasn't advised of this til after he cancelled out the reservation for the size needed. Had to go to a smaller truck which now requires me to rent the size of truck that was needed which will be double for my move when ishould have only had a 1 time rental.Oleana M. | First Impressions
Truck was average, a little old, but did the job. Service at counter was good and received truck quickly.Alfred M.
Top notch service.Denise M.
El cliente no dejó un comentario.terrance L.
El cliente no dejó un comentario.MEISHAWN F.
Customers were not nice. When I walked in, two employees were going back I and forth about something and I had to wait until they were done before I was greeted or was asked if I needed help. Very unprofessional.Christian B.
El cliente no dejó un comentario.Andrea W.
El cliente no dejó un comentario.Trina C.
All was goodscott W.
El cliente no dejó un comentario.Thomas S.
Same comments as aboveJoshua M.
It was really easy to pick up our rental. The associate could have been a little more friendly.Branndi S.
The equipment and use itself was fine. My biggest problem was..i smell something fishy with either the odometer or the people who maintain them. If my GPS says ive gone 12 miles and the odometer on the truck say 27 miles....somethin funny is goin onlisa R.
Check inside rear tire drivers side had some one tell me they thought wobblingjohn R.
El cliente no dejó un comentario.Jeania W.
El cliente no dejó un comentario.nakia c. | First Impressions
Has the best people working there, especially David, he's the best person I know. I've been on this earth 73 years, and never met a better man than him. Overall a great team.Richard G. | Overall Experience
Very fast and super friendly!Chad S.
El cliente no dejó un comentario.Amy P. | Online Move In
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Brooke C.
El cliente no dejó un comentario.Larry S.
we thnak u haul for all our needs which were met and they helped us to make a smooth transition to our new home'bradford R.
El cliente no dejó un comentario.Jimmy B.
Very friendly and helpfulrandy N.
El cliente no dejó un comentario.ELMER F.
El cliente no dejó un comentario.Antonio P.
Ordered some dolls, furniture dolls, and moving pads. I arrived on the day of and was told they ran out because people return to the wrong places. It didn't affect me too much, but a simple message in my direction would've been helpful, especially for people that have to have the moving dolly for large furniture.Casey F.
El cliente no dejó un comentario.Dierdra R. | First Impressions
El cliente no dejó un comentario.Penny E. | First Impressions
The interior of the trailer was filthy. I asked for it to be cleaned. He mopped it, and used an air hose on it, but it was still oily on the floor. And the trailer lights were not working properly. We ended up having to choose a different trailer for the lights were working and the interior was clean. Brian, the general manager was a big help.mark K.
El cliente no dejó un comentario.patrick B.
The vehicle kept giving an alert saying "Brake Pad Wear Service Now". This warning was at 17850.0 miles. It kept coming on and I would have to hit the OK button to clear it.Alan B.
El cliente no dejó un comentario.Rebecca G.
El cliente no dejó un comentario.Bob S.
El cliente no dejó un comentario.Robert B. | Overall Experience
El cliente no dejó un comentario.Donald L.
El cliente no dejó un comentario.Alexander W.
El cliente no dejó un comentario.Brandon B.
El cliente no dejó un comentario.Owen R.
Good staff. Storage unit needs repairsben k. | First Impressions
The location was great. I was very thankful how quickly and smoothly the check-in and checking out went. Thank you for your service.arletta H.
El cliente no dejó un comentario.alana J.
El cliente no dejó un comentario.JASMINE M.
I don't see anything needing improvement. My experience was great!Barbara J.
El cliente no dejó un comentario.Jack H.
El cliente no dejó un comentario.Karyn C. | First Impressions
El cliente no dejó un comentario.Robyn M. | First Impressions
El cliente no dejó un comentario.Dustin H. | Overall Experience
Lady sitting down, has a crappy attitude and talks bad about her black co worker Marco. Whom, ironically,was exceptionally customer service centric and exceeded my expectations.ANTHONY J. | Overall Experience
When we walked in to rent a truck the person at the front desk was sound asleep. It was very awkward and we had a hard time waking her up. When she did wake up, I don't feel she explained to us at all the way the cost works. I thought I was paying $29.99 for a truck and I needed to put some gas in it before I brought it back. I never in a million years dreamed it would cost me $171. I would have NEVER done it if I had know that. I was just picking up some cheap used furniture that didn't even cost nearly as much as the Uhaul. Overall it was just a very negative experience.jennifer J.
El cliente no dejó un comentario.Traiton D.
El cliente no dejó un comentario.Daniel V.
El cliente no dejó un comentario.Mary H.
DITTO.... MY RENTAL TRUCK PICK LOCATION GOT CHANGED THE EVENING B4 I WAS TO P/U THE TRUCK AND TURNED OUT ..SAME THING ALSO HAPPENED ON THE DROP OFF POINT TOO....ADDING 35+ MILES FOR ME (THE CUSTOMER) TO JOCKEY THEIR RENTAL TRUCK AROUND TO WHERE THEY NEEDED IT .. I GAVE THE TWO GENTLEMAN AT MY "ORIGINAL DESIRED U-HAUL DROP OFF POINT" ( WHICH WAS 3 MILES AWAY FROM WHERE I UNLOADED ) AN EAR FULL OF FOUL LANGUAGE & GRIEF ONCE "THEY" INFORMED ME THAT MY NEW DROP OFF POINT WAS 25 MILES AWAY (CLEAR ACROSS TOWN) ... SO YOUR , SO CALLED, DESIRED RESERVATION PICK UP & DROP OFF PONTS ARE USELESS. DARN GLAD I DIDNT HAVE A FLIGHT TO CATCH...IF I WOULD HAVE HAD TO GET INTO A REAL HURRY TO CATCH MY FLIGHT AND ON THE WAY,GOD FORBID, TBONED A CHURCH BUS FULL OF GIRLSCOUTS ON THE WAY TO THE AIRPORT .... U-HAUL WOULD HAVE TO FILE FOR BANK RUPTCY AS A RESULT OF A MASSIVE LAWSUIT. IT'S NOT " IF " THIS SCENARIO MIGHT HAPPEN ... BUT JUST A MATTER OF WHEN ... SO U-HAUL, STOP USING YOUR CUSTOMERS TO JOCKY YOUR TRUCKS AROUND.cynthia W.
El cliente no dejó un comentario.Mary D.
El cliente no dejó un comentario.Lilli O.
They never answer phone. Poor communication on rental and setup.Daniel R. | Overall Experience
El cliente no dejó un comentario.Rebecca G. | First Impressions
El cliente no dejó un comentario.Cheng Y. | Overall Experience
David Hays is considerate, respectful and a pleasant manager. Staff is helpful and friendly . Thank you for all your help!Erica E. | Overall Experience
El cliente no dejó un comentario.Erica T. | Overall Experience
The overall was good. the one clerk never smiled though, and kept trying to sell product. charged me for something and then said she 'didn't know how to give the credit' so i had her get someone who did. this clerk said she had been working there for a long time, so i figure she knew 'exactly' what she was doing. everyone else was nice. she never ever smiled, said thank you or anything polite. the storage unit although said climate control was at least 80 degrees, way too warm for things that need climate control. i must add that i appreciated the Uhaul location and availability for an urgent need.sharon C. | Overall Experience
El cliente no dejó un comentario.Erica T. | First Impressions
El cliente no dejó un comentario.Mathew M. | Overall Experience
El cliente no dejó un comentario.MaryEllen H. | First Impressions
El cliente no dejó un comentario.Amy G. | Overall Experience
Was asked when I would be moving in, I stated I would be that night I booked the storage unit, and I was assured they would make sure No trucks would be blocking my unit, I go pack up a 26' Uhaul and drive it all the way to Tulsa to unload it and there is a truck blocking my whole unit about 6 inches from the door so there was absolutely no way to get into it, having to drive all the way back up there now just to unload my truck finally. Way to many trucks and not enough room for them to park them so they are blocking tons of units, not only mine was blockedAustin R. | First Impressions
I tried to do online check and avoid the many people but could not do that. The code said good but doors required a card for entry and doing online I has no code. I did not access and I left unhappy and disappointed. The process sucked and was confusing and never again.Joy H. | Online Move In
El cliente no dejó un comentario.ROAH S. | First Impressions
El cliente no dejó un comentario.CHRIS D. | First Impressions
El cliente no dejó un comentario.Drew M. | Overall Experience
El cliente no dejó un comentario.JANICE R. | First Impressions
Rental fees are too expensive per month. Had to sale things I was happy to own in order to rid the storage costs. 105 per month for 5'x10' of space. RidiculousMatthew H. | Overall Experience
El cliente no dejó un comentario.Nakia M. | Overall Experience
Staff is always very helpful!NEIL C. | First Impressions
I didn't get any info about the facility not did I get the correct storage building. I was charged more than I had on my reservation.Rachel R. | First Impressions
El cliente no dejó un comentario.John T. | Overall Experience
The guys where really nice I really appreciate uhaul for being friendlyTakisha C. | First Impressions
El cliente no dejó un comentario.Angelle W. | Online Move In
The staff was amazing!!Margaret W. | First Impressions
El cliente no dejó un comentario.Brian B. | Overall Experience
5 stars across the board! Only thing to make the experience better would be for uhaul personnel to perform the physical labor of placing my items in storage.Samuel D. | Online Move In
El cliente no dejó un comentario.Barbara P. | Overall Experience
Everything was stolen out of my storage unit. Does your employees round daily on the premises because I was notified 2 days AFTER (1/13/22). And considering all of the facts, this burglary looks like an inside job. Either a present employee or a past one.REAGAN T. | Overall Experience
El cliente no dejó un comentario.KIM E. | First Impressions
El cliente no dejó un comentario.JAMES H. | Overall Experience
Love their respect and courtesy of the customers as employees.Aletha W. | First Impressions
El cliente no dejó un comentario.Jessica C. | First Impressions
El cliente no dejó un comentario.Diane M. | Overall Experience
El cliente no dejó un comentario.agnela s. | Overall Experience
David helped us a lot after our unit got broke into he had no problem at all helping us with the bill and giving us a great discount on a truck to move our stuff out and into our new home!!Jake W. | First Impressions
U-Hauls late fee schedule violates the norms of decency. In my case I was out of town on a business trip. You charged me $30 late fee on a $129 invoice that was 20 days late. This figures out to about 445 per cent per annum. Usery rates by any definition. I called the manager to discuss this but he did not return my call. With our two companies in Arizona and California we have done tens of thousands of dollars per year with U-Haul. I have instructed our managers not to business with U-Haul at any of our locations in the future. J. LoganJim L. | Overall Experience
El cliente no dejó un comentario.SANDRA B. | Overall Experience
El cliente no dejó un comentario.Cyndii S. | First Impressions
Muchas gracias por el exelente servicioSERGIO D. | First Impressions
El cliente no dejó un comentario.Jonathan F. | Overall Experience
I do not recall the name of the team member who helped me get checked in, but he was very. Imformative about answering any questions I had. Also went above and beyond explaining procedure of accessing the building via. Max security card.Jonathon T. | First Impressions
El cliente no dejó un comentario.agnela s. | First Impressions
The staff was excellent to work with I have multiple u- boxes in storage here so I’ve dealt with staff on several occasions and they are always great.Lawrence R. | Overall Experience
My experience has always been amazing.Bobby H. | First Impressions
El cliente no dejó un comentario.Harvey H. | Overall Experience
Great service!Jo H. | First Impressions
El cliente no dejó un comentario.Haleigh L. | Overall Experience
Lock was left on the storage could not get in touch with anyone in enough time to get all moved in!robyn w. | First Impressions
El cliente no dejó un comentario.Dallas D. | Overall Experience
Awesome place and great serviceJUAN s. | Overall Experience
There was a flood outside our unit. We were told when we set up storage by the older lady that works there that there is NO insurance on storage units and we were not able to put insurance on our unit. All my pictures of my kids were ruined and U-Haul told us if we had insurance that they would have covered our damages. That lady is sooo rude Everytime I come in and lied to me and my family. I refuse to come into the store anymore. You can't get pictures back, thanks. Also the lady said we had 24/7 storage access, so we had a fully loaded uhaul truck to load into the storage we rented and got there and it said storage hours on Sunday close early, so we couldnt even access our storage to unload, had to have the truck an extra day, had to sleep inside truck so none would steal it or our belongings because of your worker LIEING! I almost lost my job. You all should be ASHAMED of yourselves and your POOR customer service. Try treating customers like you would want someone treating your own family!randall c. | Overall Experience
Everything went well but the door to the air conditioned storage area did not work for some time (stayed open). I would use U-Haul storage again!Ernesto V. | Overall Experience
El cliente no dejó un comentario.Niral B. | Overall Experience
David and staff are great! They were always so helpful and went out of their way to help our move easier.jennifer w. | Overall Experience
El cliente no dejó un comentario.LISA M. | Overall Experience
The owner himself was at the desk and could not have been more helpful. I almost don't want to say good things in case we need an extra unit and they become full.Todd J. | First Impressions
very helpful and accommodating for my last minute needs. thank youMarla W. | Overall Experience
El cliente no dejó un comentario.Asia T. | First Impressions
El cliente no dejó un comentario.Clarence M. | Overall Experience
El cliente no dejó un comentario.MAX W. | Overall Experience
El cliente no dejó un comentario.Iman W. | First Impressions
El cliente no dejó un comentario.June S. | Overall Experience
El cliente no dejó un comentario.david h. | First Impressions
El cliente no dejó un comentario.josh g. | Overall Experience
El cliente no dejó un comentario.NICOLE P. | First Impressions
Have always been very nice and helpful, very friendly.MARVA W. | First Impressions
As far as the staff, they were super friendly and helpful. Other than that, I was highly disappointed with the facility. First, I had the climate controlled units (a total of 5). I've been in a few times and noticed the temperature in there to be very hot for being climate controlled. My dad and I started to move my stuff out on Friday, June 18, and it was around 90 in the area where my units were located. It was nicer to work outside with the breeze than work inside. I've had UHaul storage places in Texas that the climate controlled units were kept around 75-78, so it was nice to move in and out. So the biggest complaint is the climate controlled units are not worth the money here. If I need more, I'll go elsewhere. Secondly, at one point, the automatic opening doors stopped working at one point, so myself, my dad, and 2 ladies got locked in. I tried calling the office, but got voicemail. We almost went out the fire exit because we were all getting really hot and couldn't get in touch with anyone to let us out. Eventually my dad was able to get it opened. If I was looking for an outdoor unit, I might come back here, but I won't ever be back for climate controlled. It was a waste of money and time. I wouldn't recommend using this location. I would rather have my storage experience be more about what I pay for (my storage units) than friendly staff.Stephen D. | Overall Experience
El cliente no dejó un comentario.CONNIE H. | Overall Experience
Thanks for all the help and friendly service.DONALD S. | Overall Experience
El cliente no dejó un comentario.MARTA Y. | Overall Experience
El cliente no dejó un comentario.Angela T. | Overall Experience
El cliente no dejó un comentario.Kelly R. | Online Move In
Appreciated getting 1 month free after renting a moving truck from UHaul. But if my unit had been located inside rather than outside, it would have been extremely inconvenient to not be able to get into my unit after 10pm. Also didn't appreciate trucks being parked in front of my unit when I needed access after 7pm.MICHELE K. | Overall Experience
Great people & service. Much Thanks 👍Paul S. | Overall Experience
El cliente no dejó un comentario.Alan P. | First Impressions
GreatHUENENE H. | First Impressions
El cliente no dejó un comentario.Sherry-Pope S. | Overall Experience
The broken water pipe and the way it was handled was a main reason to move out. I realize U-Haul did not deliberately cause the problem but trashing my goods with no consideration for the loss was not good. At least I was given a replacement lock for the one cut off when I couldn't make a 700 mile trip in the time allocated to clean/empty my bin. Up until this loss the rating would have been 4 or 5.stars.Robert C. | Overall Experience
El cliente no dejó un comentario.Alexandera A. | Overall Experience
El cliente no dejó un comentario.CHRIS D. | First Impressions
You have a great staff at this location.JL K. | Overall Experience
El cliente no dejó un comentario.Chris H. | First Impressions
El cliente no dejó un comentario.Lisa B. | Overall Experience
Thank you for the good service and support with our storage!mary r. | Overall Experience
Uninterested staff every time I went into the office, unfriendly and quite friendly appeared to hate their job. Always busy and never enough staff- waiting often with too many people not distancing nor wearing masks- staff wearing theirs in their chin or not at all. Could not answer questions would say " let me get my mgr" then he was always unavailable. Very frustrating.Erin H. | Overall Experience
I had a billing issue and everyone from the call center to the store where very helpful and professional. There where about to resolve my problem in a timely manner.Angela S. | Overall Experience
El cliente no dejó un comentario.Michelle D. | First Impressions
El cliente no dejó un comentario.MARION P. | First Impressions
El cliente no dejó un comentario.CHES F. | Overall Experience
El cliente no dejó un comentario.Martha D. | First Impressions
El cliente no dejó un comentario.william w. | Overall Experience
It's a nice facility but I think the storage units are just a little over-priced.DARRELL N. | Overall Experience
El cliente no dejó un comentario.John R. | First Impressions
El cliente no dejó un comentario.Douglas B. | Overall Experience