Customer Reviews for U-Haul Moving & Storage at 51st & Hwy 169

7796 comentarios

5140 S 103rd E Ave   Tulsa, OK 74146
(Hwy 169 & 51st St)

(918) 663-2845

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(918) 663-2845

5140 S 103rd E Ave
Tulsa, OK 74146
(Hwy 169 & 51st St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Need more equipment available

Patty W. 
Clasificación:
4.0

After hour drop off. Did not interact with anyone.

Stuart N. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
4.0

I dropped off after hours.

Stuart N. 
Clasificación:
3.0

U-Hauls equipment is tired and I dont get the hourly policy when it cost the same for a 24 hour period. The manager and personnel at this store are great. So were the movers I contracted. I believe their names were Josh & Mike. I never seen any two young harder and faster than they did. Incredible.

JEFFREY M. 
Clasificación:
5.0

Thanks for all the help and friendly service.

DONALD S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

REAGAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
5.0

The U-Haul app and website will not allow me to set this location, U-Haul Moving & Storage at 51st & Hwy 169 5140 S 103rd E Ave Tulsa, OK 74146, as the default or favorite. It also does not come up on the list when I'm searching for a U-Haul rental. This is an excellent location and staff.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTA Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen P. 
Clasificación:
5.0

Marco is friendly and gives and excellent customer sevice.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel S. 
Clasificación:
5.0

Great customer service beginning to end

TRENTGREGORY F. 
Clasificación:
1.0

Have to have the worst customer experience / uhaul has no coordination or communication internally , all the bad customer reviews online are 100 per cent true ! Have no idea how you stay in business ?

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRIDIANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stevean A. 
Clasificación:
1.0

This location has a routine of putting the track into Pulling mode which requires more gas. I did not know how to turn it off. The man that delivered the vehicle quickly left before I could catch him to say the gas gauge was not correct. I took a picture of the original level of gas And brought it back with the same amount but was still charged for the difference. I was concerned about the gas and the light flashing regarding low tires that I did not check the mileage. The beginning mileage was incorrect and I was charged for additional mileage that I did not drive. I will never use your location again.

Rex H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela T.  |  Overall Experience 
Clasificación:
5.0

very good service very efficient staff

Jorge G. 
Clasificación:
5.0

Good experience. The staff was friendly and professional.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly R.  |  Online Move In 
Clasificación:
4.0

Appreciated getting 1 month free after renting a moving truck from UHaul. But if my unit had been located inside rather than outside, it would have been extremely inconvenient to not be able to get into my unit after 10pm. Also didn't appreciate trucks being parked in front of my unit when I needed access after 7pm.

MICHELE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mik C. 
Clasificación:
5.0

Dave, the General Manager was extremely helpful. I was supposed to get a 10x10 unit with my contract, but he was able able to find me a 10x15 unit instead along with a second 10x10 unit for the overflow. He gave me both of them free for the first month. He made sure that one of his people spotted me since I had to back up a quite a distance to the first unit. The check-in person, Steven found some keys I had attached to the truck ignition key and called me and left them attached to a copy of my receipt for me. I appreciate all the assistance received from everyone that I interacted with at this location. Please be sure to let the individuals I mentioned know of my comments. Thank you. Jeff Campbell

jeffery Alan C. 
Clasificación:
5.0

Great people & service. Much Thanks 👍

Paul S.  |  Overall Experience 
Clasificación:
3.0

Make the after hours return more easily

Miguel R. 
Clasificación:
5.0

Not a thing! Very nice personnel and well run facility.

Jerry F. 
Clasificación:
5.0

The lady at the desk was extremely kind and efficient

Gregory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica L. 
Clasificación:
1.0

The truck was borderline mechanically unsound. It had massive suspension issues. It hard bounced every bump, big or small. People noticed that the rear end was several inches out of alignment. It felt like it. The thing popped in and out of gear once randomly. The drivers door seal was nonexistent. The road noise because of that was extremely loud. I also thought I was buying furniture pads to keep and use. Apparently, I was given the ones I had to return. Some were used for furniture storage. Either I misunderstood what I was purchasing, or it needs to be explained better online.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE J. 
Clasificación:
5.0

Sunday before Memorial Day was very busy with a multitude of customers and also bc they had 1 customer service person leave for a family emergency. But the remaining rep, Roah was kind, apologetic and a stellar multi-tasker. She was literally taking care of 3 customers at a time! Kuddos to her!

Beverly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

Best customer service ever! Jennifer and Steven were so helpful and courteous in helping us with storage. The lady that helped us with our trailer pickup (can't remember her name) was wonderful as well. Couldn't have asked for better service from all three!

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RALISA M. 
Clasificación:
5.0

In the store less than 10 minutes drop off was less than two great job

JUSTIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER F. 
Clasificación:
3.0

Reservation at one store but no truck available so had to go to another and wait behind 3 people . Our reservation time was 35 mins late.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
3.0

Once I completed the initial mobile check-in, I had to go inside the location to get the key. The instructions were to walk up to the counter let the person know you were there to get a key and they would hand me the key. The woman who was at the counter at the time had me wait in line. Once I waited in line and after I showed her my phone, with the truck number on it, She then proceeded to log into the computer and asked me my name repeatedly. When she did find and confirm the order, she then called someone else saying that she couldn't find the keys. The gentleman arrived at the counter only to show her that the key was sitting exactly where it should be. The delay she caused went against the convenience of using the mobile process.

HERLONDA H. 
Clasificación:
5.0

When I picked up the car port I did not take my car. So after my cousin put my car on the car port I went to this location to make sure my car was on the car port correctly. They checked it out and made sure the car was secure. I truly appreciate this location especially after dealing with the owasso location. Great help thank you Tulsa I truly appreciated it.

TALONNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent F. 
Clasificación:
5.0

Great

HUENENE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren H. 
Clasificación:
5.0

Very efficient

JIMMY M. 
Clasificación:
1.0

I rented a truck, after talking to a man on the phone. I rented a 10 foot truck to move furniture to Stillwater, from Tulsa Oklahoma. He recommended the truck. It had no ramp. What? The men I hired to help me move looked all over and under the truck. No ramp. "We never saw a uhaul truck with no ramp. Me neither. That made our day alot worse. What the hell?

Taylor B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DALE R. 
Clasificación:
5.0

Easy to rent - easier to return :)

Malik H. 
Clasificación:
5.0

The trailer license plate / tag was expired. Maryland plate, 04 2020 tag. Was worried about getting pulled over for expired plates. There was no locking pin for the ball hitch receiver. We were not able to lock the trailer onto our truck or secure the hitch release from popping up. Had to jerry-rig a wire through the hole to secure it. Didn't realize the wasn't a way to lock it onto the ball until we left facility.

KEVIN N. 
Clasificación:
4.0

My Customer Service Rep, Marco, was exceptional! There was an error with my reservation and he made everything right. Thank you Marco!!!

JODI S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRADLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY P. 
Clasificación:
5.0

I didn't get his name, but special thanks to the staff member that took care of us during the pick-up process. There was an issue with the right turn blinker on the trailer and he took great care following up on the problem. He checked the fuse, but found it was the wire to the connector on my vehicle was split. He fixed the wire and got us on our way.

SCOTT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duy N. 
Clasificación:
5.0

The u haul staff is great! Thank you all.

FRANCISCO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT G. 
Clasificación:
5.0

I called to reserve a box truck over the phone. I had to wait maybe 15 minutes for a Customer Service Representative to answer. She was extremely helpful and did a good job but a customer should not have to wait that long. Once I arrived at the Location everything was handled quickly and professionally.

WILLIAM K. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Comment, guy who helped me was efficient, kind, courteous

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinod N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry-Pope S.  |  Overall Experience 
Clasificación:
3.0

When i originally called and made reservation, (which i understand was done at the corporate level) i was told that if i needed the equipment for additional days. just to keep the truck and i would incur the normal daily charge. (which i was fine with) what i didn't anticipate was starting the 3rd day and for the next 2 days received 6 phone calls asking me when i was going to turn in the truck. Each call not aware about the call before it. (all said hmm. there's no notes.. blah, blah, blah. Need it back as people are waiting for the rental. ) If our money wasn't worth it, they should have just said so. Refund our cost and go on.

RUDOLPH S. 
Clasificación:
5.0

My previous experiences with U-Haul were frustrating because the computer systems were slow and outdated and the processes they used to check you in and out took a long time and the people were typically not helpful. But I was very pleasantly surprised by how easy the process was with this rental and your team was very nice and helpful. So so so much better. Good work.

JOHN R. 
Clasificación:
4.0

Returned the truck last night. The app for checking in is terrible. I could not connect so now it's costing me additional $20.00. You need a better system. Other than that staff was GREAT. I would always and will continue using UHAUL.

TED L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK G. 
Clasificación:
2.0

The broken water pipe and the way it was handled was a main reason to move out. I realize U-Haul did not deliberately cause the problem but trashing my goods with no consideration for the loss was not good. At least I was given a replacement lock for the one cut off when I couldn't make a 700 mile trip in the time allocated to clean/empty my bin. Up until this loss the rating would have been 4 or 5.stars.

Robert C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

The drop off app was very hard to work

LARRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet N. 
Clasificación:
4.0

El cliente no dejó un comentario.

dianna P. 
Clasificación:
5.0

They were fast and friendly

Wendy S. 
Clasificación:
5.0

This location always does a good job

Charles C. 
Clasificación:
5.0

Good job!

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladoddras B. 
Clasificación:
5.0

It was really quick, easy in easy out.. drop was great too.

Gigi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNESTO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANSEL D. 
Clasificación:
5.0

I supposedly had a bill from 2015... Although I have rented from y'all several times since then. I had to pay $125 before I could rent the uhaul today. I have never not paid a bill. I'm going to have to go back through my bank statements from 2015. I hope my bank still has the records! I thought it was a little unprofessional to bring that to my attention after renting from you all several times since then. If there is a outstanding balance and I was notified it would have been addressed immediately. Now I'm unsure even if my bank can pull a statement from 6 years ago!! I feel like if that was a issues I shouldn't have been able to rent the last six years. I honestly feel like I got bamboozled out of $125 today but I had to move my mother to a new home. So I paid it because I didn't have time to go explain this situation to my banker. I will most likely use another company from now on so I don't get any more “surprises” from a bill I may or may not have paid 6 years ago. Sounds a little ridiculous.

TAD P. 
Clasificación:
5.0

It was a last minute rental that was need to move some appliances. I started out at the location in broken arrow but they didn't have what I needed. The gentleman there was very helpful and set me up with this location. The gentleman there was very helpful and persoable and the check out went seamlessly. Just had the truck for a few hours and the check in was quick and easy as well. The young man that checked us in was also very helpful, personable and wanted to make sure everything went ok and the truck did fine. Went very very well, couldn't have been better.

duane H. 
Clasificación:
3.0

I was over charged

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandera A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEGANDRO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

Good customer service.

gil J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

You are doing great. Keep it up.

EDWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
5.0

You have a great staff at this location.

Jerry K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B.  |  Overall Experience 
Clasificación:
5.0

Thank you for the good service and support with our storage!

mary r.  |  Overall Experience 
Clasificación:
2.0

Uninterested staff every time I went into the office, unfriendly and quite friendly appeared to hate their job. Always busy and never enough staff- waiting often with too many people not distancing nor wearing masks- staff wearing theirs in their chin or not at all. Could not answer questions would say " let me get my mgr" then he was always unavailable. Very frustrating.

Erin H.  |  Overall Experience 
Clasificación:
5.0

I had a billing issue and everyone from the call center to the store where very helpful and professional. There where about to resolve my problem in a timely manner.

Angela S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHES F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

william w.  |  Overall Experience 
Clasificación:
4.0

It's a nice facility but I think the storage units are just a little over-priced.

DARRELL N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David B.  |  Overall Experience 
Clasificación:
5.0

Was very friendly and helpful. Even clean a truck for us. I would give it 10 stars if I could.

william w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  Overall Experience 
Clasificación:
5.0

Steve at the 51st and Hwy 169 store in Tulsa, OK was very friendly, courteous, and efficient.

CHES F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike H.  |  Overall Experience 
Clasificación:
5.0

Outstanding young lady in the office answered all my questions. Explained the process & walked me to the storage unit. Very pleased with the unit, personnel and unit. Thank you for everything!

sherry p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

karen g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom t.  |  First Impressions 
Clasificación:
3.0

Everything has been great until we received this notice - we HAD NOT MOVED OUT. I cannot tell you how disconcerting it was to receive this notice. We were not sure if our belongings had been stolen or what was going on. It took three phone calls before they could even find our name in the system. Then one guy called us back and said it was a mistake and our stuff was still there. Of course we drove in from out of town ourselves to verify - thankfully the locks were in place and everything still there. I realize mistakes happen but these types cause a lot of stress. I'm glad it was fixed but hope it never happens again.

WADE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa m.  |  Overall Experience 
Clasificación:
5.0

Shelby was a delight to work with. You should be proud to have her as an employee of your company.

Jimmy B.  |  Overall Experience 
Clasificación:
3.0

The unit I had was right by the rental return lane and it was always blocked by a truck or trailer. Every time I needed in my unit I had to have them move a piece of equipment out of my way.

Melissa A.  |  Overall Experience 
Clasificación:
5.0

Great experience!

Mental Health A.  |  First Impressions 
Clasificación:
5.0

Ability to read customers, knowledge of product, attentiveness and communicated clearly.

LISA M.  |  First Impressions 
Clasificación:
5.0

Staff that rented to us was exceptionally helpful!

JAN E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff Thank you

leah b.  |  First Impressions 
Clasificación:
1.0

I had trusted the facility to be secure with cameras and monitored access and placed decades of my irreplaceable photos, documentation of military service, coin collection materials, a small heavy safe with coins, camping items and boxes of office materials and financial records for years plus much more. U-Haul advertises its locks as great security BUT the thieves wiped me out despite this lauded and false security. Came through the locked door with the "great" lock. Cameras were apparently useless..

ROLAND F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY S.  |  Overall Experience 
Clasificación:
2.0

Cars and trucks blocking drives and exits. Trash and old tires in drive isles When I started my rental the counter woman was rude and short tempered. My unit had trash in it . I set the trash in the drive isle and 3 weeks later it was still in the drive isle . Overhead door very difficult to raise . Slide locking mechanism very difficult to open my wife could not open it. Overall poor facilities.

Al A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

R W.  |  First Impressions 
Clasificación:
5.0

We'll be using again when needed.

Andrew E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robyn C.  |  First Impressions 
Clasificación:
5.0

The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.

Matthew H.  |  First Impressions 
Clasificación:
4.0

The Manager David responded well to an issue I had He provided several solutions which I was pleased with He also checked periodically to make sure everything was going good. The staff weather in the store or seeing them working around the facility were friendly some greeted by a hello or wave or friendly gesture smile etc. The facility in or out were kept up and loved the cleaning lady always happy and constantly cleaning whenever I saw her. I liked the extra security measures in addition to your locks, swiping in and out , the lighting , and even the ear piercing alarm when it went off occasionally. It was a bit pricey for me but the cleanliness and security made it worth it. I would recommend this Uhaul facility at 51st and Hwy 169 to family and friends.

Hazel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shonula R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tamesha l.  |  Overall Experience 
Clasificación:
2.0

Your staff is rude in all three locations I visited. They all acted like they were doing me a big favor just to let me speak with them. I am the client not the tax collector. I am paying you money not collecting money. Your staff needs a lesson in common customer service. The unit I rented had not been cleaned out and there was trash and debris still in the storage room. The only polite person on the site was the courteous young man that accepted the rental van. My son worked at your location many years ago during his sophomore year of college. He told me on many occasions how rude your staff was . I have witnessed this firsthand now. I will not in good consciences recommend your location to anyone.

Al A.  |  First Impressions 
Clasificación:
4.0

Very good facility. Staff was generally friendly and helpful depending upon who was working. We did have recurring issues with the card access but the staff worked with us every time to resolve it. Would definitely rent a storage unit here again.

HILTI- Joe V.  |  Overall Experience 
Clasificación:
1.0

My experience at this facility was the worse. I wouldn't recommend this place to no one. My things were stolen out of my storage and I was not notified of this happening. The worse experience ever.

Chonte B.  |  Overall Experience 
Clasificación:
5.0

Thank you to David the GM he has been very helpful!

Aleyia S.  |  Overall Experience 
Clasificación:
5.0

Rented for four years and never had to worry about my things. Appreciated the customer service when needed. Easy payment method on user-friendly website.

SONIA M.  |  Overall Experience 
Clasificación:
3.0

Any time I went into the office/store, there was always a line and never enough employees to help out. (The last time I left and went to Home Depot to buy boxes.) They were lined up to the door and only one person helping customers. Other three people were trying to find out what was wrong with something. Help your customers first.

CINDY S.  |  Overall Experience 
Clasificación:
5.0

I CAN SAY THE STAFF WAS FRIENDLY EXPLAINED EVERY THING I NEEDED TO KNOW THANK U AGAIN

constance c.  |  Overall Experience 
Clasificación:
5.0

The people there are very nice and helped me with all of my needs

David G.  |  First Impressions 
Clasificación:
2.0

Reservation confirmed however at check in reservation could not be located. After creating new reservation the old one suddenly appeared. The wrong credit card was charged for billing. Terrible

Tamytrea C.  |  First Impressions 
Clasificación:
3.0

while my oldest son was sleeping It rained in the uhaul and got all over him. He woke up to his head being wet. Also the motor sounded like it had a miss in it making it burn more gas.

Roland B.  |  First Impressions 
Clasificación:
5.0

Good service

Ronald H.  |  First Impressions 
Clasificación:
5.0

Ninguno

DAN W.  |  Overall Experience 
Clasificación:
2.0

Mold grew on furniture in one of my units

Tawny S.  |  Overall Experience 
Clasificación:
4.0

The storage was cleaned up and the elevator helped me a lot.

KEMI A.  |  Overall Experience 
Clasificación:
2.0

Spent almost 2 hours trying to get help because we couldn't access our storage. We have a full truck we need to unload so we can load remaining items. We need to be out bt noon today.

Corissa H.  |  First Impressions 
Clasificación:
5.0

The equipment was great! Even through the terrific snow storm we had to endure thanks guys!!

Alberto S.  |  First Impressions 
Clasificación:
2.0

My storage unit was infested with rodents. Their urine and feces were on everything I own. Several boxes of bedding and towels were completely ruined. Everything else had to be sterilized.

Nicholas D.  |  Overall Experience 
Clasificación:
5.0

This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.

Gary E.  |  First Impressions 
Clasificación:
5.0

Always helpful and friendly

monique h.  |  Overall Experience 
Clasificación:
5.0

David Hays is one of the best General Manager's I have ever known. Always quick and ready to address any concerns I had when moving or storing my personal belongings and his staff is fabulous.

SALLY B.  |  Overall Experience 
Clasificación:
5.0

Wish the hours were longer so i could have gotten things after i got off my job. But the customer service was exceptional and i was so happy with the way i was treated.

Erin C.  |  Overall Experience 
Clasificación:
5.0

I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank you

Drew M.  |  First Impressions 
Clasificación:
5.0

Very clean location, very friendly and helpful employees.

Derek H.  |  First Impressions 
Clasificación:
5.0

Great storage facility!

DAVID D.  |  Overall Experience 
Clasificación:
5.0

Great place

evelyn l.  |  Overall Experience 
Clasificación:
5.0

Great place

Owen G.  |  Overall Experience 
Clasificación:
4.0

Would put 5 stars and call it excellent but one thing.Got a letter saying I was overdue and was being charged $15 where I made sure I told staff.Was given 3 day grace period after 8/22. Was out 8/23.

JASON F.  |  Overall Experience 
Clasificación:
5.0

David is very professional and courtesy!

Michael G.  |  First Impressions 
Clasificación:
5.0

Couldn't ask for a better group of friendly, helpful, and understanding people. They definitely went above and beyond to take care of us. Thanks Guys!!!

Mitzie M.  |  First Impressions 
Clasificación:
5.0

We rented an indoor climate controlled space for almost two years. Our belongings were safe and we never had issues with bugs, rodents or humidity. Will definitely use this location again if needed.

Gary E.  |  Overall Experience 
Clasificación:
5.0

well-run facility. I maintained three storage units for many years and never had a problem.

JONATHAN K.  |  Overall Experience 
Clasificación:
4.0

Our small space was supposed to climate controlled, however, it was very hot when the sun was coming in the windows in front of our space. Not sure I'd consider it well climate controlled.

LINDA H.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely helpful and made everything very simple. Thank you to the entire staff.

matthew b.  |  First Impressions 
Clasificación:
5.0

Very good experience. Will use this facility when needed in the future.

Connie w.  |  Overall Experience 
Clasificación:
5.0

Gracias

tyeesha w.  |  First Impressions 
Clasificación:
2.0

I reserved a 10x10 unit. Upon arrival, I was assigned two 5x10 units. The system was down causing significant delays. My moving anxiety was elevated. Aubrey gave good service.

Don W.  |  First Impressions 
Clasificación:
2.0

had difficulty closing the account to do travel for my work. told me that I had to be in person to close the account. Account closing could have been accomplished without being in person.

sean m.  |  Overall Experience 
Clasificación:
5.0

Very kind and helpful employees

Tawny S.  |  First Impressions 
Clasificación:
5.0

I will use them again!

Aisha H.  |  Overall Experience 
Clasificación:
5.0

The facility has been very good to me. Won't go anywhere else.

beverly n.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience.

joyce c.  |  Overall Experience 
Clasificación:
5.0

My belongings were safe and in perfect condition when I moved out of the storage unit. It was easy to access and the site was well taken care of.

Leslie R.  |  Overall Experience 
Clasificación:
5.0

The service was great.

Margaret & Mark s.  |  First Impressions 
Clasificación:
5.0

Curteous and friendly staff

karen g.  |  Overall Experience 
Clasificación:
5.0

Nice and helpful staff.

Justin M.  |  Overall Experience 
Clasificación:
5.0

Uhaul was very gracious to us during a difficult time in our life - their kindness was much appreciated! Thank you - thank you - thank you!

Sharla S.  |  Overall Experience 
Clasificación:
5.0

Eva was super friendly and helpful! She went above and beyond to make sure we had everything we needed.

tonya y.  |  First Impressions 
Clasificación:
5.0

Very impressive free storage for flood victims for 30 days.

greg c.  |  First Impressions 
Clasificación:
5.0

Ashley was great and answered all my questions and concerns. I will definitely be coming back to this location for any moving or self storage needs!

Ryan D.  |  First Impressions 
Clasificación:
5.0

Professional, friendly, compassionate and helpful staff.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

I have used uhaul in the past and every time I'm treat it like I'm one of there best customer. I will used them again in my future.

Chris M.  |  First Impressions 
Clasificación:
5.0

Very kind staff

Tywan S.  |  Overall Experience 
Clasificación:
5.0

Very Friendly and helpful staff. Safe and clean facilities

Patricia H.  |  Overall Experience 
Clasificación:
5.0

David has taken care of this account from day one , He and his staff are wonderful to work with

ANTHONY C.  |  Overall Experience 
Clasificación:
5.0

Delivery and pick up were very efficient and professional. The staff explained the process well, gave pointers and even encouraged us in a rough situation.

Tamra B.  |  Overall Experience 
Clasificación:
5.0

Always use this location for all of my local storage and moving services thanks for the continued great experience and prices

Cree A.  |  Overall Experience 
Clasificación:
5.0

Very helpful

tammy B.  |  Overall Experience 
Clasificación:
5.0

ok

john o.  |  Overall Experience 
Clasificación:
4.0

Nice

BRAD O.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

lara t.  |  First Impressions 
Clasificación:
5.0

Climate control is wonderful, not a single bug or mouse anywhere at the facility anytime in the year I was there. Would use again when I need it again.

Norm M.  |  Overall Experience 
Clasificación:
5.0

Staff was great, friendly and very helpful.

vanessa m.  |  First Impressions 
Clasificación:
5.0

1

ronald c.  |  First Impressions 
Clasificación:
2.0

The monthly cost increaed at a rate of several times inflation. This was the exact opposite of making me feel like a valued customer for the 8 years I had the storage.

WILL G.  |  Overall Experience 
Clasificación:
5.0

Just want to say Candace was very helpful all the times I have used your services. I have used uhaul from this location 4x or more and she given excellent customer service. She is great

RICK O.  |  Overall Experience 
Clasificación:
5.0

Great staff

Loretta M.  |  Overall Experience 
Clasificación:
5.0

I never went to the facility where my pods were stored. Jodi was a great help and took care of me and my things.

Melissa P.  |  Overall Experience 
Clasificación:
5.0

Good storage experience.

JEFFREY M.  |  Overall Experience 
Clasificación:
5.0

Gracias.

James P.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Madilyn D.  |  Overall Experience 
Clasificación:
5.0

Staff answers questions, and solves issues without needing the manager...

Norm M.  |  Overall Experience 
Clasificación:
5.0

I truly appreciate you kindness, understanding, and help! ¡Gracias!

Tenaye B.  |  Overall Experience 
Clasificación:
5.0

Always our go to for great service with quick easy access and excellent staff!

TRACY O.  |  Overall Experience 
Clasificación:
1.0

I normally rent here all the time, but this time was a mess. I 1st reserved a 26' truck but called to change it to a 17' truck. I get there the day to move and received a 15' truck and every was sold

Shawnta H. | Reservación
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