Comentarios de los clientes para U-Haul Moving & Storage at 51st & Hwy 169

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at 51st & Hwy 169

Clasificación general:

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Jordan K.
Clasificación:

El cliente no dejó un comentario.

Alvin P.
Clasificación:

I came in and got the keys to vans early because I had to come back later when I could be dropped off and the keys I had were not the same one that was rented to me. I did buy the insurance but the pictures of the van did they sent me did not look the same. Looking Jennifer was amazing answered all my questions and put me at ease about the whole process. As I am new to Oklahoma moving from Michigan only a little while ago. Also the alignments were pretty bad which is not a big deal but my wife ended up driving and the vehicle just did not feel the safest but I would come back and do business with you again because of people like Jennifer at the front counter

Don H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHARYL T.
Clasificación:

I am still waiting on a receipt for tax purposes and a refund for early drop off.

Michael G. | Overall Experience |
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El cliente no dejó un comentario.

Tony G.
Clasificación:

El cliente no dejó un comentario.

CHES F. | First Impressions |
Clasificación:

Steve at the 51st and Hwy 169 store in Tulsa, OK was very friendly, courteous, and efficient.

Mike H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOHN W.
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El cliente no dejó un comentario.

sherry p. | First Impressions |
Clasificación:

Outstanding young lady in the office answered all my questions. Explained the process & walked me to the storage unit. Very pleased with the unit, personnel and unit. Thank you for everything!

Robert J.
Clasificación:

Seamless process. Wouldn't change a thing. Thanks

Cory G.
Clasificación:

Manager has serious issues

karen g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Geraldine O.
Clasificación:

El cliente no dejó un comentario.

Arleen D.
Clasificación:

El cliente no dejó un comentario.

Stephen B.
Clasificación:

El cliente no dejó un comentario.

KAREN M.
Clasificación:

El cliente no dejó un comentario.

Walker L.
Clasificación:

First and foremost the truck I recieved was falling apart. Besides some little things being busted, the door not wanting to close without slamming it, the interior feeling dirty, and the paint falling off, the biggest concern was that the driver's sun visor was broken and was constantly falling down blocking the drivers view of the road ahead which is a huge safety concern. The guy that brought the truck around and took it back didn't seem to care one bit about his job. When I mentioned the flaws in the truck he didn't care at all that there was a safety issue. The only reason I didn't turn around and ask for another truck is because I had a schedule to keep. I have mostly had positive experiences renting from Uhaul, but this was one was pretty bad.

Kim C.
Clasificación:

Randall was very patient, explaining all I needed to know about the equipment and possible drop-off after hours.

ROBERTA R.
Clasificación:

The best UHaul Location I have ever used.

Gary T.
Clasificación:

El cliente no dejó un comentario.

Roberta R.
Clasificación:

Best UHaul location in Tulsa!

Joseph G.
Clasificación:

Easy with the online scheduling and after hours drop off, was a great experience

BREON P.
Clasificación:

El cliente no dejó un comentario.

Roberta R.
Clasificación:

UHaul at 5140 S 103rd E Ave is the best location for any moving needs. The manager David Hayes was friendly, professional and genuinely cared about making this the best moving experience for us. He went above and beyond the typical counter help experience. He gave us good advice about moving supplies, equipment and more. We highly recommend David Hayes and this location! Our truck was far superior to the previous Penske Truck we rented. The Penske was rough and like riding a jack hammer. The UHaul Truck David gave us was top of the line and rode smoothly and handled well. Thank you again to David and his staff for an excellent moving experience!!!!! If we could give this location a 10 star rating we would!

tyler P.
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El cliente no dejó un comentario.

Nikola K.
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El cliente no dejó un comentario.

DANIEL L.
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El cliente no dejó un comentario.

Joseph G.
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Salesman in the lobby was very patient and professional, the staff did a great job hooking everything up and helping me unhook everything. Will be back in 2 days to rearm a truck

Roger S.
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El cliente no dejó un comentario.

Kaleb P.
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El cliente no dejó un comentario.

Luis I.
Clasificación:

The truck was filthy and not cleaned. It had a super strong smell of marijuana and I will never rent or recommend this place to anyone.

Gregory W.
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El cliente no dejó un comentario.

Lisa F.
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El cliente no dejó un comentario.

Lisa K.
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El cliente no dejó un comentario.

Zachary D.
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El cliente no dejó un comentario.

Ernesto V.
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Can't think of anything! 😊

carl B.
Clasificación:

El cliente no dejó un comentario.

JAMES K.
Clasificación:

My name is Mark Loop. I rented the vehicle and had James King drive it. Please correct the name on further correspondence.

Melton W.
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El cliente no dejó un comentario.

robert K.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Donald S.
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El cliente no dejó un comentario.

trechael S.
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El cliente no dejó un comentario.

KIMBERLY G.
Clasificación:

Awesome service and equipment.

Tayler G.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

Joseph P.
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El cliente no dejó un comentario.

Kerry S.
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Everything went very smooth, I was Happy ! 😁

Usheika M.
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El cliente no dejó un comentario.

John N.
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El cliente no dejó un comentario.

Isaac L.
Clasificación:

Nothing you guys always do an awsome job and I appreciate you great customer service good trucks just great all around.

Robert S.
Clasificación:

Truck had quite a few miles on it 164,000 but the gentleman explained to me that it stayed in town. I told him that the shifter needed lubricating but other than that the truck did fine for me.

Gregory M.
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El cliente no dejó un comentario.

Linda W.
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El cliente no dejó un comentario.

JOSE J.
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Everything is ok

John H.
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El cliente no dejó un comentario.

Richard R.
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El cliente no dejó un comentario.

Charles W.
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El cliente no dejó un comentario.

LARRY J.
Clasificación:

I've been a very satisfied customer of UHaul for over 50 years. I always get great service at the 51 Street and Hwy 169 location in Tulsa. Thank you for your service!!!!

kimberly B.
Clasificación:

Have additional equipment available when customer is in need. This location didn't have any dollies available. Was told customers didn't return them. If this is the case replace them.

Hon L.
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El cliente no dejó un comentario.

Myron R.
Clasificación:

You're doing good

Gregory M.
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El cliente no dejó un comentario.

Greg D.
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El cliente no dejó un comentario.

JOSEPH R.
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El cliente no dejó un comentario.

RANDY B.
Clasificación:

Convenient location, friendly helpful people

Terry J.
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El cliente no dejó un comentario.

RICKY F.
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El cliente no dejó un comentario.

Benjamin B.
Clasificación:

Have all the same equipment in the same area so the poor kid doesn't have to look all over the yard for a stinking trailer

Gregory M.
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El cliente no dejó un comentario.

RICK S.
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El cliente no dejó un comentario.

Ernest C.
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El cliente no dejó un comentario.

Karen G.
Clasificación:

Friendly staff

Jay L.
Clasificación:

El cliente no dejó un comentario.

Rick S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

They forgot to put the appliance dolly in the truck. Called me and said they would credit me for that item - unfortunately they have not yet. Overall this is the only location in the Tulsa Metro area I would recommend. From front office to truck to return was seamless

Rick S.
Clasificación:

El cliente no dejó un comentario.

Russell S.
Clasificación:

El cliente no dejó un comentario.

Carrie L.
Clasificación:

El cliente no dejó un comentario.

Tina M.
Clasificación:

The return part is a nightmare every time I have rented there. The app won't work to return was trying to put the fuel in as well as the mileage. Finally just put the keys in the drop box and left. Tried to make contact by phone the next day and can never get thru. Very frustrating.

Billy W.
Clasificación:

El cliente no dejó un comentario.

tom t. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

thomas T.
Clasificación:

El cliente no dejó un comentario.

SUZANNE H.
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El cliente no dejó un comentario.

Charles P.
Clasificación:

They were very helpful and friendly.

TERI C.
Clasificación:

Truck was damaged when we picked it up but overall people are great and are very helpful.

Chelsea P.
Clasificación:

I was over charged and I never signed any documentation to approve anything regarding the contract. I was charged more than 200$ for something I never agreed to.

Darren H.
Clasificación:

Check trucks for obvious leaks. Bad radiator leak

deanna B.
Clasificación:

El cliente no dejó un comentario.

Kayla I.
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El cliente no dejó un comentario.

John H.
Clasificación:

Although everyone was friendly the place does look run down and old. Everything looks just jammed in there and could use some cleaning and better organization.

Bruce B.
Clasificación:

Great service kind and friendly staff all round fine experience doing business at this location

KEVIN C.
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El cliente no dejó un comentario.

Lorraine S.
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El cliente no dejó un comentario.

Jesse B.
Clasificación:

Did not check in my equipment on time and was delayed until I called them to check on it.

Stephen R.
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El cliente no dejó un comentario.

Jason W.
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Have the indoor staff wear masks.

Roseann L.
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El cliente no dejó un comentario.

deborah B.
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El cliente no dejó un comentario.

mike R.
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El cliente no dejó un comentario.

JOSHUA H.
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El cliente no dejó un comentario.

Ross B.
Clasificación:

Nothing, perfect experience!

WADE W. | Overall Experience |
Clasificación:

Everything has been great until we received this notice - we HAD NOT MOVED OUT. I cannot tell you how disconcerting it was to receive this notice. We were not sure if our belongings had been stolen or what was going on. It took three phone calls before they could even find our name in the system. Then one guy called us back and said it was a mistake and our stuff was still there. Of course we drove in from out of town ourselves to verify - thankfully the locks were in place and everything still there. I realize mistakes happen but these types cause a lot of stress. I’m glad it was fixed but hope it never happens again.

Steve M.
Clasificación:

El cliente no dejó un comentario.

Bill L.
Clasificación:

El cliente no dejó un comentario.

Brian J.
Clasificación:

El cliente no dejó un comentario.

Ricky R.
Clasificación:

El cliente no dejó un comentario.

teresa m. | Overall Experience |
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El cliente no dejó un comentario.

MOHAMMAD H.
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El cliente no dejó un comentario.

Jimmy B. | Overall Experience |
Clasificación:

Shelby was a delight to work with. You should be proud to have her as an employee of your company.

Melissa A. | Overall Experience |
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The unit I had was right by the rental return lane and it was always blocked by a truck or trailer. Every time I needed in my unit I had to have them move a piece of equipment out of my way.

Mental Health A. | First Impressions |
Clasificación:

Great experience!

LISA M. | First Impressions |
Clasificación:

Ability to read customers, knowledge of product, attentiveness and communicated clearly.

JAN E. | First Impressions |
Clasificación:

Staff that rented to us was exceptionally helpful!

DANIEL M. | First Impressions |
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El cliente no dejó un comentario.

Jimmy B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

leah b. | First Impressions |
Clasificación:

Very helpful staff Thank you

ROLAND F. | Overall Experience |
Clasificación:

I had trusted the facility to be secure with cameras and monitored access and placed decades of my irreplaceable photos, documentation of military service, coin collection materials, a small heavy safe with coins, camping items and boxes of office materials and financial records for years plus much more. U-Haul advertises its locks as great security BUT the thieves wiped me out despite this lauded and false security. Came through the locked door with the "great" lock. Cameras were apparently useless..

Ron C. | First Impressions |
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El cliente no dejó un comentario.

MARY S. | Overall Experience |
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El cliente no dejó un comentario.

Al A. | Overall Experience |
Clasificación:

Cars and trucks blocking drives and exits. Trash and old tires in drive isles When I started my rental the counter woman was rude and short tempered. My unit had trash in it . I set the trash in the drive isle and 3 weeks later it was still in the drive isle . Overhead door very difficult to raise . Slide locking mechanism very difficult to open my wife could not open it. Overall poor facilities.

R W. | First Impressions |
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El cliente no dejó un comentario.

Andrew E. | Overall Experience |
Clasificación:

We'll be using again when needed.

Robyn C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Matthew H. | First Impressions |
Clasificación:

The only thing I could see that might make the experience 6-star is on the indoor storage entrance. It would help greatly that the ramp to the inside was stretched out further. Making getting inside the storage facility easier when you have heavier things to store.

Hazel P. | Overall Experience |
Clasificación:

The Manager David responded well to an issue I had He provided several solutions which I was pleased with He also checked periodically to make sure everything was going good. The staff weather in the store or seeing them working around the facility were friendly some greeted by a hello or wave or friendly gesture smile etc. The facility in or out were kept up and loved the cleaning lady always happy and constantly cleaning whenever I saw her. I liked the extra security measures in addition to your locks, swiping in and out , the lighting , and even the ear piercing alarm when it went off occasionally. It was a bit pricey for me but the cleanliness and security made it worth it. I would recommend this Uhaul facility at 51st and Hwy 169 to family and friends.

Shonula R. | Overall Experience |
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El cliente no dejó un comentario.

tamesha l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Al A. | First Impressions |
Clasificación:

Your staff is rude in all three locations I visited. They all acted like they were doing me a big favor just to let me speak with them. I am the client not the tax collector. I am paying you money not collecting money. Your staff needs a lesson in common customer service. The unit I rented had not been cleaned out and there was trash and debris still in the storage room. The only polite person on the site was the courteous young man that accepted the rental van. My son worked at your location many years ago during his sophomore year of college. He told me on many occasions how rude your staff was . I have witnessed this firsthand now. I will not in good consciences recommend your location to anyone.

HILTI- Joe V. | Overall Experience |
Clasificación:

Very good facility. Staff was generally friendly and helpful depending upon who was working. We did have recurring issues with the card access but the staff worked with us every time to resolve it. Would definitely rent a storage unit here again.

Chonte B. | Overall Experience |
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My experience at this facility was the worse. I wouldn’t recommend this place to no one. My things were stolen out of my storage and I was not notified of this happening. The worse experience ever.

Aleyia S. | Overall Experience |
Clasificación:

Thank you to David the GM he has been very helpful!

SONIA M. | Overall Experience |
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Rented for four years and never had to worry about my things. Appreciated the customer service when needed. Easy payment method on user-friendly website.

CINDY S. | Overall Experience |
Clasificación:

Any time I went into the office/store, there was always a line and never enough employees to help out. (The last time I left and went to Home Depot to buy boxes.) They were lined up to the door and only one person helping customers. Other three people were trying to find out what was wrong with something. Help your customers first.

constance c. | Overall Experience |
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I CAN SAY THE STAFF WAS FRIENDLY EXPLAINED EVERY THING I NEEDED TO KNOW THANK U AGAIN

David G. | First Impressions |
Clasificación:

The people there are very nice and helped me with all of my needs

Tamytrea C. | First Impressions |
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Reservation confirmed however at check in reservation could not be located. After creating new reservation the old one suddenly appeared. The wrong credit card was charged for billing. Terrible

Roland B. | First Impressions |
Clasificación:

while my oldest son was sleeping It rained in the uhaul and got all over him. He woke up to his head being wet. Also the motor sounded like it had a miss in it making it burn more gas.

Ronald H. | First Impressions |
Clasificación:

Good service

DAN W. | Overall Experience |
Clasificación:

None

Tawny S. | Overall Experience |
Clasificación:

Mold grew on furniture in one of my units

KEMI A. | Overall Experience |
Clasificación:

The storage was cleaned up and the elevator helped me a lot.

Corissa H. | First Impressions |
Clasificación:

Spent almost 2 hours trying to get help because we couldn't access our storage. We have a full truck we need to unload so we can load remaining items. We need to be out bt noon today.

Alberto S. | First Impressions |
Clasificación:

The equipment was great! Even through the terrific snow storm we had to endure thanks guys!!

Nicholas D. | Overall Experience |
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My storage unit was infested with rodents. Their urine and feces were on everything I own. Several boxes of bedding and towels were completely ruined. Everything else had to be sterilized.

Gary E. | First Impressions |
Clasificación:

This is our second time to rent in the climate controlled storage unit because our first experience was great and we were so happy with the staff and cleanliness of this location.

monique h. | Overall Experience |
Clasificación:

Always helpful and friendly

SALLY B. | Overall Experience |
Clasificación:

David Hays is one of the best General Manager’s I have ever known. Always quick and ready to address any concerns I had when moving or storing my personal belongings and his staff is fabulous.

Erin C. | Overall Experience |
Clasificación:

Wish the hours were longer so i could have gotten things after i got off my job. But the customer service was exceptional and i was so happy with the way i was treated.

Drew M. | First Impressions |
Clasificación:

I am extremely satisfied people here very friendly they went above and beyond to help me. I can't say enough thank you

Derek H. | First Impressions |
Clasificación:

Very clean location, very friendly and helpful employees.

DAVID D. | Overall Experience |
Clasificación:

Great storage facility!

evelyn l. | Overall Experience |
Clasificación:

Great place

Owen G. | Overall Experience |
Clasificación:

Great place

JASON F. | Overall Experience |
Clasificación:

Would put 5 stars and call it excellent but one thing.Got a letter saying I was overdue and was being charged $15 where I made sure I told staff.Was given 3 day grace period after 8/22. Was out 8/23.

Michael G. | First Impressions |
Clasificación:

David is very professional and courtesy!

Mitzie M. | First Impressions |
Clasificación:

Couldn't ask for a better group of friendly, helpful, and understanding people. They definitely went above and beyond to take care of us. Thanks Guys!!!

Gary E. | Overall Experience |
Clasificación:

We rented an indoor climate controlled space for almost two years. Our belongings were safe and we never had issues with bugs, rodents or humidity. Will definitely use this location again if needed.

JONATHAN K. | Overall Experience |
Clasificación:

well-run facility. I maintained three storage units for many years and never had a problem.

LINDA H. | Overall Experience |
Clasificación:

Our small space was supposed to climate controlled, however, it was very hot when the sun was coming in the windows in front of our space. Not sure I'd consider it well climate controlled.

matthew b. | First Impressions |
Clasificación:

The staff was extremely helpful and made everything very simple. Thank you to the entire staff.

Connie w. | Overall Experience |
Clasificación:

Very good experience. Will use this facility when needed in the future.

tyeesha w. | First Impressions |
Clasificación:

Thank you

Don W. | First Impressions |
Clasificación:

I reserved a 10x10 unit. Upon arrival, I was assigned two 5x10 units. The system was down causing significant delays. My moving anxiety was elevated. Aubrey gave good service.

sean m. | Overall Experience |
Clasificación:

had difficulty closing the account to do travel for my work. told me that I had to be in person to close the account. Account closing could have been accomplished without being in person.

Tawny S. | First Impressions |
Clasificación:

Very kind and helpful employees

Aisha H. | Overall Experience |
Clasificación:

I will use them again!

beverly n. | Overall Experience |
Clasificación:

The facility has been very good to me. Won’t go anywhere else.

joyce c. | Overall Experience |
Clasificación:

Wonderful experience.

Leslie R. | Overall Experience |
Clasificación:

My belongings were safe and in perfect condition when I moved out of the storage unit. It was easy to access and the site was well taken care of.

Margaret & Mark s. | First Impressions |
Clasificación:

The service was great.

karen g. | Overall Experience |
Clasificación:

Curteous and friendly staff

Justin M. | Overall Experience |
Clasificación:

Nice and helpful staff.

Sharla S. | Overall Experience |
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Uhaul was very gracious to us during a difficult time in our life - their kindness was much appreciated! Thank you - thank you - thank you!

tonya y. | First Impressions |
Clasificación:

Eva was super friendly and helpful! She went above and beyond to make sure we had everything we needed.

greg c. | First Impressions |
Clasificación:

Very impressive free storage for flood victims for 30 days.

Ryan D. | First Impressions |
Clasificación:

Ashley was great and answered all my questions and concerns. I will definitely be coming back to this location for any moving or self storage needs!

Patricia S. | Overall Experience |
Clasificación:

Professional, friendly, compassionate and helpful staff.

Chris M. | First Impressions |
Clasificación:

I have used uhaul in the past and every time I’m treat it like I’m one of there best customer. I will used them again in my future.

Tywan S. | Overall Experience |
Clasificación:

Very kind staff

Patricia H. | Overall Experience |
Clasificación:

Very Friendly and helpful staff. Safe and clean facilities

ANTHONY C. | Overall Experience |
Clasificación:

David has taken care of this account from day one , He and his staff are wonderful to work with

Tamra B. | Overall Experience |
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Delivery and pick up were very efficient and professional. The staff explained the process well, gave pointers and even encouraged us in a rough situation.

Cree A. | Overall Experience |
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Always use this location for all of my local storage and moving services thanks for the continued great experience and prices

tammy B. | Overall Experience |
Clasificación:

Very helpful

john o. | Overall Experience |
Clasificación:

ok

BRAD O. | First Impressions |
Clasificación:

Nice

lara t. | First Impressions |
Clasificación:

Great customer service

Norm M. | Overall Experience |
Clasificación:

Climate control is wonderful, not a single bug or mouse anywhere at the facility anytime in the year I was there. Would use again when I need it again.

vanessa m. | First Impressions |
Clasificación:

Staff was great, friendly and very helpful.

ronald c. | First Impressions |
Clasificación:

1

WILL G. | Overall Experience |
Clasificación:

The monthly cost increaed at a rate of several times inflation. This was the exact opposite of making me feel like a valued customer for the 8 years I had the storage.

RICK O. | Overall Experience |
Clasificación:

Just want to say Candace was very helpful all the times I have used your services. I have used uhaul from this location 4x or more and she given excellent customer service. She is great

Loretta M. | Overall Experience |
Clasificación:

Great staff

Melissa P. | Overall Experience |
Clasificación:

I never went to the facility where my pods were stored. Jodi was a great help and took care of me and my things.

JEFFREY M. | Overall Experience |
Clasificación:

Good storage experience.

James P. | Overall Experience |
Clasificación:

Thank you.

Madilyn D. | Overall Experience |
Clasificación:

None

Norm M. | Overall Experience |
Clasificación:

Staff answers questions, and solves issues without needing the manager...

Tenaye B. | Overall Experience |
Clasificación:

I truly appreciate you kindness, understanding, and help! Thank you!

TRACY O. | Overall Experience |
Clasificación:

Always our go to for great service with quick easy access and excellent staff!

Brian T. | Overall Experience |
Clasificación:

everything was great

LORENZER H. | Overall Experience |
Clasificación:

Used them for 10 years. Never had a problem.

Shawnta H. | Reservation |
Clasificación:

I normally rent here all the time, but this time was a mess. I 1st reserved a 26' truck but called to change it to a 17' truck. I get there the day to move and received a 15' truck and every was sold

SHAUN R. | Overall Experience |
Clasificación:

Always have a good experience here.

Trey R. | Overall Experience |
Clasificación:

Staff was extremely helpful and accommodating. Would rent here again over the 11th and memorial location.

JAMES H. | Overall Experience |
Clasificación:

Great customer service. Your staff needs to be the trainers for company they are the best

ACOSTA S. | Overall Experience |
Clasificación:

From the GM David to the staff...they were always professional and willing to accommodate. Thank you!!!

eric o. | Overall Experience |
Clasificación:

Kandace went out of her way to help me during my transition to the area. Her customer service mindset and willingness to help is second to none! I would recommend this location to anyone.

Samuel H. | Overall Experience |
Clasificación:

Staff very helpful and customer services was well above average.

TODD R. | Overall Experience |
Clasificación:

Conveniently located off of highway 169. Very professional and very secure.

DAEVA B. | Overall Experience |
Clasificación:

a lot of the staff was friendly, but one man in particular was not. When I tried to retrieve something that he could not find, he rolled his eyes at my persistence. The next employee found it.

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