The main office does not accurate records of retail spots. We were told we could get free storage if we went to 1 location- they had no storage. We sat there for 2 hours trying to locate a U-haul dealer anywhere in Phoenix and still got a run around. We were told to have our 2 trucks returned Saturday. It turns out that meant by 8 or 9 AM Saturday morning! We were charged an extra day on both trucks!Alton I.
Customer Reviews for U-Haul Moving & Storage at 51st & Glendale
Glendale, AZ 85301
(@ 51st Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We had originally wanted a pick up closer to us but when we went to pick up truck they couldn't start in and then next closest one was further away. Causing us a delay in starting and additional mileageHilton E.
The front bumper was damaged and not pictured when I first showed up, so I disputed that. When returning, I asked if I could get a refund on the furniture dolly that I didn't end up picking up and some pads. He said he would do it for me but did not.Kelly P.
El cliente no dejó un comentario.Raul N.
The office staff and yard staff needs to remind the customer that a text message will be sent with instructions and directions on inspecting the equipment and submitting photos before leaving the property. I noticed the message 2 hours later after I was using the equipment and already had left the U-Haul property.Angel M.
They were helpful and kind. thank you!!!Linda T.
Store in Flagstaff Tried to call them 25 times. I had a problem with my rental. They never answered the phone. Very poor service.TERRY D.
the truck was not washed and the passenger door was very sticky when opening it.ANDREW LEO S.
El cliente no dejó un comentario.Vernon J.
My experience with U-Haul this time was not as good as past experiences. I had reserved a 6x12 enclosed trailer to be picked up on McDowell and 23rd street at 10 am Saturday October 9, 2021. When I arrived, there were not a trailer available at that location. I was given an option to go to another location, which was on 51st Avenue and Glendale. I feel like there was not great communication and with the reservation request made well in advance of the pick up date a trailer should have been available at the original pickup location. I did use a trailer, but feel my inconvenience was not taken into account on pickup at the second pickup location, which was a good distance from the first pickup location.Darrell S.
El cliente no dejó un comentario.NICHOLAS D.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.GARY B.
This place pointed at a sign saying we have to sweep clean which I did and I also leaf blew it and they threatened to charge 25 dollars cleaning fee and so they expect you to spit shine it so DO NOT RENT here honestly I would give 0 stars if you could so they should fire RANDY the dick headAUSTIN M.
El cliente no dejó un comentario.LETITIA H.
El cliente no dejó un comentario.KATY C.
Bad customer service. I was charged for something I repeatedly told them I didnt want. Uhaul was absolutely dirty.KARLA M.
My original reservation (23395755). Pick up was scheduled at the 67th Ave/Bell Rd location. Went to pick it up Asst Mgr said my reservation was moved to 50 Ave/Glendale. No apology for the inconvenience or lack of notice; overall just short and a lack of empathy that doesn't stand up well against the U-Haul name and reputation. Went to the 50 Ave/Glendale store and was told I wasn't allowed to pick up here and drop off at the scheduled drop off location the 48th St/Baseline. This added roughly 60m to my trip U-Haul trip not to mention an additional drive back down to my new location. The staff at 50th Ave/Glendale did what they could to apologize for the inconvenience and lack of care from the 67th Ave/Bell Rd employees but overall I'm displeased this U-Haul experience.KENTON B.
Very dissatisfied customer I paid for a dolly for seven dollars for the equipment and equipment was not in the vehicle do you haul the people at the location were lazy and did not get up to help me with anything at all I will never go to this location ever I didn't even get reimbursed the seven dollars so now very dissatisfiedCAROL V.
#1, we returned the cargo van we rented on 9/26, not 9/27 #2, the original pickup location closed and we were not notified and had to scramble on the day of our reservation to find another location #3, the van was not clean and there was no wiper fluid to clean the windshield for use. I think we should be compensated for the inconveniences we experienced.Sarah C.
Truck leaked a lot in the rain and got our boxes wet. Not good.ROBERT L.
Great coustumer service.JAVIER D.
On the rental agreement I checked the mileage there was a Discrepancy it showed the truck with 9 miles less than it had witch I got charged for i drove 17 miles because my cell phone tracking it i was charged 27 miles and the gas was off a little in uhauls favor not trusting this location at all I wasn't going to argue with them because I know where it would have gotten NO WHERE. Dishonest locationRICKY F.
El cliente no dejó un comentario.Gerald B.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.PATRICK R.
Great customer service.Anthony M.
El cliente no dejó un comentario.YAH YA I.
El cliente no dejó un comentario.Henry H.
El cliente no dejó un comentario.MARK N.
El cliente no dejó un comentario.BRIAN A.
El cliente no dejó un comentario.Dean F.
El cliente no dejó un comentario.Elois T.
El cliente no dejó un comentario.Latrice S.
El cliente no dejó un comentario.ROBERT R.
The person who I returned my equipment to that day was super rude and acted like as if I was bothering her for bringing the vehicle back as there was no line, was not busy and she just returned from parking another truck. I had overfilled my tank and I was not made aware of the exact calculation needed to return EXACTLY as I found it when i picked up the vehicle, I thought I would have been reimbursed the difference since I have no idea to know how many miles to the gallon the vehicle gets and did not want to be charged additional fees. Losing the extra 15 or so bucks wasn't as big of a deal as was the sub par customer service. I usually don't complain about bad service as we all have bad days but man, that really rubbed me the wrong way as I thought I had taken additional care and tried to make their job easier for the return agent by neatly putting everything away and was friendly and courteous and personally felt as if I was a bother and left me wonder if next time I should just, let you charge me for the gas and just throw all the items I rented back into the truck and toss the person the keys to them as it really didn't matter either way.TIMOTHY M.
El cliente no dejó un comentario.Jimmy L.
El cliente no dejó un comentario.JAVIER A.
My rental was for truck and trailer and I arrived expecting to verify drivers license and credit card. It took almost 40 minutes to receive the items I rented. The trailer was not hooked up to the truck. None of the information I did through the text was in the computer. The trailer was not the one that I reserved. The truck interior was dirty and sticky.DOUGLAS S.
They did a good job. The truck was dirty when I got it.THOMAS O.
great customer service!EDWARD M.
El cliente no dejó un comentario.DIONNE H.
Make sure the automatic transmission is shifting properly. The truck I rented has transmission issues.Darlene B.
The one lady working the counter rude and had an attitude not friendly at allVINCENT P.
This location rented me a 26 ft moving truck that was not cleaned prior to pickup. Windows were dirty, truck was covered with dead bugs and numerous areas of damage were not documented, requiring me to spend unnecessary time documenting it. Upon arrival at my home I discovered it had an engine fluid leak that damaged my driveway. It appears they may have known about this leak because I discovered a receipt for power steering stop leak that was dated 15 minutes before my scheduled pick up time.JOHN W.
El cliente no dejó un comentario.Nicole Y.
El cliente no dejó un comentario.DEBRA S.
El cliente no dejó un comentario.JUANA R.
El cliente no dejó un comentario.Amarion S.
I Definitely a different experience dropping off than I had during pick up. Staff wasn't as friendly. But nonetheless, it was smooth and quick.BRIANNA R.
The gentleman that hooked me up on departure offed no instructions. Seemed annoyed when I asked questions. Also, upon return I was late for my 1:00pm checkin, but thought I could make it before the 5:00pm closing, unfortunately an accident on I-17 made that impossible. I brought the motorcycle trailer in the next day at 7:00am when it opened. Was checked in by a guy with a hand held device. Said I was good to go! I find out the next day by my bank statement I was charged an additional fee over 26.00 on a 14.95 per day piece of equipment. Would have been nice if the employee had mentioned that.GARY F.
El cliente no dejó un comentario.glen C.
El cliente no dejó un comentario.JESUS M.
El cliente no dejó un comentario.RANDY A.
El cliente no dejó un comentario.JOE H.
El cliente no dejó un comentario.Gilbert H.
El cliente no dejó un comentario.MASON S.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.LYNDA SMITH O.
El cliente no dejó un comentario.LAURA T.
El cliente no dejó un comentario.Daniel E.
El cliente no dejó un comentario.PETER L.
El cliente no dejó un comentario.ARMANDO G. | First Impressions
El cliente no dejó un comentario.Josh B.
El cliente no dejó un comentario.Charles W.
Even though I checked in online, I thought the continued in-person process at the store was lengthy. Plus the person checking me in allowed frequent interruptions. I was told to pull forward, so I parked in shade waiting for assistance, then someone approached asking me...basically why I was parked there. I scheduled to drop off at Victorian Gardens in Milton-Freewater, Oregon, and when I called to advise I was ready to return the equipment, there was a recorded message stating that they were out of town until the 20th. So I got a hotel room for $175, and called back on the 20th and received the same recorded message. I left a message stating who I was and that I wanted to drop off the equipment, then I received a text saying they weren't available, but I could drop off the trailer as long as there were 2 people because the trailer was heavy. I texted back I was alone and their message said they'd be back that day. They texted back to say they would not return until that afternoon. I needed to get back on the road as I still had another day of driving so I asked if there was anywhere else I could take the trailer. They said I could try "College Town," but I needed to go to a location that was open. I had no idea where College Town was and if they were open. What a nightmare. As I was driving I saw the location where I ended up dropping off the trailer.Julie R.
Vehicle showed to be needing servicing at the end of my run the vehicle started to run rough pulling to the left when gas was pressed. Also fuel was placed in vehicle but I was billed an additional $14 claiming not enough was put in I don't feel that it was requiredDEBRA M.
El cliente no dejó un comentario.ANNAMARIE T.
El cliente no dejó un comentario.ANDREW B.
The women working were Js fucking rude bro like I walked in and they acted like I interrupted there conversationTAVIAN J.
El cliente no dejó un comentario.MONICA M.
I applied online at 9 pm at night and didn't realize they were closed, ok no worries. When I was ready to move in (during business hours 2 days later), I learned that I was given a refund because they had double booked the unit. The refund wouldn't show for a few business days so they wanted me to pay again. I can't afford that. I didn't receive a call or text and unfortunately I showed up ready to move into no unit.tania g. | Online Move In
We originally made a reservation for pickup at the Vaoer Vault location on 105th and Indian School. I place my card on hold over rthe phone a week before the day I needed the trick. I was told they would charge my card after I dropped off the vehicle. I set up an online account, took pictures of photo ID. And was unable to get the combination to the keys at the pick up location. We had to go to 51st Ave and Glendale. It was open. Not very computer friendly. DO NOT RECOMMEND..SHANNON S.
Nothing based on my last experience.Sonja W.
The poor rating is based solely on the lack of customer service provided by the young lady who was working this past Saturday evening. I did not get her name. Snotty attitude and rude. On the other hand I would like to give kudos to Enrique and Athena.John N.
General manager Enrique Gabaldon was very knowledgeable and accommodating, he provided great service!!Mark M.
Great customer service super nice. The manager was so helpful ans nice it made it a pleasant experienceLELIS P.
El cliente no dejó un comentario.david T.
El cliente no dejó un comentario.jovannie G.
El cliente no dejó un comentario.Hector S.
Worst customer service I've ever seen in my life. Employees were extremely misinformed and didn't know how to do their job at all. Computers were down both times I went in. I sat for a half an hour both times. When I return the truck the person who took it from me was so rude I couldn't believe it. He shouldn't even be working in customer service. The truck was dirty when I picked it up. There was no lock on it. I want to purchase some extra items but they said their computer wasn't working. I finally got up and walked out when I return the truck and told them to just email meMelinda R.
The staff used foul language including the manager. They talked bad about the company any the companies policies. And because they were unable to get the system to work I was charged twice for my rental and we had no money to cover food and gas for ourselves.ANN B.
Very helpful they made it easy for meMARY A.
El cliente no dejó un comentario.AUGUSTINA D.
El cliente no dejó un comentario.DEAN G.
Van was damaged. Many scratches, which were unmarked. Passenger side door was dented, screeched when pulled open, which made it difficult to open. I was concerned, as this too was unmarked and would be costly to fix. All the damages were a great worry to me. Also, there was a lot of movement in the steering wheel, which made it difficult to steer. This was truck was an older truck, previously, I have only been provided with newer trucks. Driving the truck was worrying and I thought of returning it but needed to get things taken care of. It did end up taking us longer, in part, due to the poor quality of the truck.MARIAN O.
Great helpful staff.ROBERT W.
Great customer service!BURTON F.
The person who helped me was very knowledgeable and polite!!! Thank you for having an amazing work team...DIANA P.
El cliente no dejó un comentario.KALEY P.
El cliente no dejó un comentario.JOHN M.
Online check in wasn't smooth. The first truck I was assigned was parked in by another truck. Then I was switched to another truck that was also parked in. I ended up having to go into the store and wait in line anyway which is what I thought I would be avoiding by doing the online check in.Matthew B.
El cliente no dejó un comentario.Tamika G. | Overall Experience
El cliente no dejó un comentario.Jay G.
Hire new staff that know what customer service is. Also, this location does not operate ethically, given their procedures and ability to charge consumer credit cards for fees that weren't validated at the time of return of vehicle. The employe simply stated "You can leave and I will email you the receipt." No inspection of the vehicle being returned , no explanation of additional charge, as well as the original website quote not being honored. Overall, a horrible experience.Pepe R.
I don't have anything to add. It was a.smooth processJOHN M.
El cliente no dejó un comentario.Richard B.
It was my first time renting and customer service was great from start to dropping off our truck, keep up the great customer service!! Well definitely be going back to this location!IRLANDA Z.
El cliente no dejó un comentario.RICHARD B.
Could put the location on the internet where you're supposed to drop the U-Haul off and the personnel can help you when they answer the phone to follow the location and tell you you have the deposit toopauline M.
El cliente no dejó un comentario.WILLIE H.
El cliente no dejó un comentario.LUIS M.
tax. Of the employees told us a bold face lie and then lied about that too.Linda C. | Overall Experience
El cliente no dejó un comentario.Sylvia P. | Overall Experience
New to the area and needed a convenient location to store excess property. This location is only a short drive from my apartment. Coty was extremely nice and will enjoy doing business with her . Thanks DavidDAVID H. | First Impressions
A lot of changes with the company but that is good. I felt comfortable with my personal belongings in storage at their facility. The Manager seemed caring.Ky W. | Overall Experience
El cliente no dejó un comentario.Mariah A. | First Impressions
Staff was friendly just the hours was ok to have access.jennifer s. | First Impressions
More expensive than other placesDOUGLAS M. | First Impressions
El cliente no dejó un comentario.sonia l. | Overall Experience
I was a tenant for I believe 2 years. I am giving you the credit included with COVID. This place sucks. COVID saved its life. Good luck.GEORGE H. | Overall Experience
El cliente no dejó un comentario.Marcos S. | Overall Experience
El cliente no dejó un comentario.Foster A. | First Impressions
Great serviceAnnabelle R. | First Impressions
Person at front desk was very rude and acted as if I were bothering her when it’s clearly her job to customer service your customers .Alicia R. | First Impressions
Couldn't ask for a more courteous , helpful staff. Took care of all my storage needs . Even gave me a upgrade because of elevator issues. I appreciate that thank you , UHAUL. DWBjoanne c. | First Impressions
Moving into the building was a bit of an annoyance as we had to use the key card for every load. Very inconvenient.Nancy C. | First Impressions
El cliente no dejó un comentario.Sandra C. | Online Move In
Amazing experience with entire staff especially from Damian and Michelle. They both were very helpfulCHELSEA R. | First Impressions
The facility was clean, the reps were very helpful and courteous. I'll definitely give it another visit and recommend to friends and family!!Brittany H. | First Impressions
Li got lo k out of the storageunit ,before i fonish moving my thing in My storages door was left wide open. I ha be furniture sittiing on the elevator and in the door front ecitGail C. | First Impressions
Steven gave wonderful customer service, he's very Helpful , nice, and fast.leija b. | First Impressions
Owner is friendly and helpful. Would recommend.Rick T. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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