Customer Reviews for U-Haul Moving & Storage at 51st & Glendale

4,215 comentarios

5024 W Glendale Ave   Glendale, AZ 85301
(@ 51st Av)

(623) 937-3778

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 937-3778

5024 W Glendale Ave
Glendale, AZ 85301
(@ 51st Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

renee d.  |  Overall Experience 
Clasificación:
5.0

Thank you Enrique for all your help and making this difficult life event a little more manageable

LACHEZ T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
1.0

Check in was a huge waste of time. Employee knew i was there to pick up a van, and he also knew his facility was not set up for the contactless pick up. He let me look for a lock box that wasn't there for example. He knew he had to help me get the keys but he let me aimlessly wander the property trying to follow the directions on my phone, that were impossible to follow because his facility is not set up for contactless pick up. Finally i got the keys, and i had to inspect the vehicle. The van was trashed and covered in mud, blood, and grease. The inside smelled like a 1970s dive bar. It was atrocious. It was the only van and I really needed it. The van worked fine, the outside was filthy, and it just smelled terrible and made me and my passenger smell terrible. Dropping off the van was fine because there is a key drop box. I checked the box saying the van needed to be cleaned and I was charged a $25 cleaning fee because I tried to inform U-haul that they are renting out disgusting vehicles, and maybe someone should inspect them. I was very upset at this point. I have never had such a terrible experience with U-haul. Too bad this is the closest facility to my house.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFONSO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARLA B. 
Clasificación:
1.0

I was supposed to be refunded more money for filling up the tank to a quarter. I still have not received a call back yet about this

STEVEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Romel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA G. 
Clasificación:
5.0

Clean fast & friendly

FRANK O. 
Clasificación:
5.0

Super easy rental process as well as return. Very seamless and friendly staff.

Ryan T. 
Clasificación:
5.0

Perhaps the trucks could be equipped with a step to accommodate your shorter patrons

DEBRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

renee d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B.  |  First Impressions 
Clasificación:
1.0

When a person has a grievance its best to answer their concerns and not blow them off just to get a few bucks. Have not heard from the company about my concerns only sent to the credit beau. Still give this move zero stars

LAWRENCE S. 
Clasificación:
4.0

Everything was great here. See no way you could improve there.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig J. 
Clasificación:
5.0

Everything was perfect

KIP T. 
Clasificación:
5.0

Keep up the good work

DAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

It is a great service and the price affordable, thank you guys for help me in my moving

JAVIER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY B. 
Clasificación:
5.0

Good location, great people. transferring from one area to another is my only improvement. Not the humans I talked with they were all really great just the switching over part.

DAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEREDITH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMIKA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

The employees were super nice an very helpful

Carolina N. 
Clasificación:
4.0

The large driver mirror was positioned very badly and not able to adjust. A prior renter damaged the ramp and it was bery hard to start to pull out, return to the lock position and get placed into to damaged holding tangs. It looked lime someone moved the truck with ramp extended and damaged the mechanism. Other than that a good experience. With all the rentals I have done I have never seen that kind of an issue with a truck so that is a good thing.

Henry W. 
Clasificación:
5.0

They really try to take care of the customer. R&R Auction Inc

Lonnie R. 
Clasificación:
3.0

For safety's sake, inspect equipment thoroughly before and after each rental! We were given a truck with a blown tire! (It was a dually) had I not been following him to alert him the tire was flat he could have had serious issues! Luckily the worst that happened was we were set back about 3 hours. Also was told the truck had more gas than it did. And the tire issue also cost us more in gas.

ROBERT C. 
Clasificación:
3.0

n/a

Leona B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leslie W.  |  First Impressions 
Clasificación:
5.0

Also very helpful good customer service

NICHOLAS W. 
Clasificación:
3.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
3.0

gas tank was empty when i got in. had to pay extra to fill it back to a quarter tank

GREGORY A. 
Clasificación:
4.0

I will be a return customer.

Stan J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B.  |  First Impressions 
Clasificación:
5.0

Thank You, Thank You, Thank You!

David C. 
Clasificación:
5.0

Manager at this location is awesome and very helpful.

Robert S. 
Clasificación:
5.0

Friendly and knowledgeable staff.

MARY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

sean C. 
Clasificación:
5.0

Excelente servicio al cliente! Gracias!

CESAR O. 
Clasificación:
5.0

I love U-Haul. Staff are very helpful. Love their trucks and trailers. Gets the job done. Thank you.

ALBERTA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin Q. 
Clasificación:
5.0

Other than the left blinker not working, I had a great experience. The staff member was great!

KATIE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODOLFO R. 
Clasificación:
5.0

As a company you have done much to improve the service the use of the phone and the internet made it fast and easy I was very impressed with all the changes great attitude by the employees and serviceable equipment

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTNEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H.  |  First Impressions 
Clasificación:
5.0

The gentleman that was there when I return the vehicle said it was his first or second day of working there he was extremely helpful he was so pleasant just made me feel like that I was a friend so because of that I would definitely come and run again

LISA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
1.0

El cliente no dejó un comentario.

VELMA L. 
Clasificación:
5.0

No comments

LORENZO V. 
Clasificación:
5.0

Everything was great!!

KIMBERLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F.  |  Overall Experience 
Clasificación:
5.0

I didn't have any issues the services were great 👍And customer service was excellent 👌

URIEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

david w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI W. 
Clasificación:
5.0

You've got a little gal there that works. I mean she works. I'm old school and I appreciate it when a 110 lb gal can swing one of those heavy 6x12' trailers around. She's a keeper! This location always has what I need when I need it. Thank you UHAUL!

THOMAS M. 
Clasificación:
3.0

The Storage unit I ordered was not available! I had a confirmation number and the reserved unit that was not really in existence! This was a problem, there really weren't other options which makes one wonder why you even make reservations with U-Haul… but the gentleman, Behind the counter was able to find something that worked. It will cost me quite a bit more not thrilled about that. This is not the first time that I've reserved Some thing from U-Haul they didn't really exist when I got there. Yes I do still use U haul services but I have to say you need to get better at knowing what you have in inventory and making sure you don't double book! I said that I wouldn't recommend U-Haul to a friend there was no maybe offered, I may recommend it but I would let them know that even though you book ahead what you've ordered may not be there so be leery! It ended up OK and I have a storage unit but it's costing me way more and it's not a drive up one I'm a senior didn't really wanna have to put everything on a cart and wheel it around in the buildingAnd made reservations so I wouldn't have to do that but now I'm doing it anyway at a higher price not exactly thrilled. However that being said, the people who actually worked at the store did the best they possibly could with an impossible situation that start it from your 800 number

Lori G.  |  First Impressions 
Clasificación:
5.0

Great service!

Topol H. 
Clasificación:
5.0

Erique was amazing

Christine J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

Enrique was very helpful

Robin L.  |  First Impressions 
Clasificación:
5.0

Enrique was very nice and helpful

Robin L. 
Clasificación:
3.0

I called to extended my rental for 2 extra hours and didn't realize that I would be charge a full rate just for 2 hours it wasn't like it was for over night from 5pm to 7pm just a rip off that's for sure

Dolores W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL Z. 
Clasificación:
2.0

The box truck we had rented wasn't on site, it had been relocated to another state. Instead, we did get an upgrade in truck size. However, the truck had less than 30 miles left on the gas tank, and the battery indicator kept popping up showing that the battery is going bad. The manager there was doing his best to fix the situation, and I do appreciate the work he was doing. But, this did set us back about two hours in our day.

Ethan K. 
Clasificación:
5.0

Treated very well and expedited truck in a very reasonable time. Would definitely recommend this location. Gracias.

THOMAS P. 
Clasificación:
1.0

The main office does not accurate records of retail spots. We were told we could get free storage if we went to 1 location- they had no storage. We sat there for 2 hours trying to locate a U-haul dealer anywhere in Phoenix and still got a run around. We were told to have our 2 trucks returned Saturday. It turns out that meant by 8 or 9 AM Saturday morning! We were charged an extra day on both trucks!

Alton I. 
Clasificación:
4.0

We had originally wanted a pick up closer to us but when we went to pick up truck they couldn't start in and then next closest one was further away. Causing us a delay in starting and additional mileage

Hilton E. 
Clasificación:
3.0

The front bumper was damaged and not pictured when I first showed up, so I disputed that. When returning, I asked if I could get a refund on the furniture dolly that I didn't end up picking up and some pads. He said he would do it for me but did not.

Kelly P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raul N. 
Clasificación:
5.0

The office staff and yard staff needs to remind the customer that a text message will be sent with instructions and directions on inspecting the equipment and submitting photos before leaving the property. I noticed the message 2 hours later after I was using the equipment and already had left the U-Haul property.

Angel M. 
Clasificación:
5.0

They were helpful and kind. thank you!!!

Linda T. 
Clasificación:
1.0

Store in Flagstaff Tried to call them 25 times. I had a problem with my rental. They never answered the phone. Very poor service.

TERRY D. 
Clasificación:
4.0

the truck was not washed and the passenger door was very sticky when opening it.

ANDREW LEO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon J. 
Clasificación:
3.0

My experience with U-Haul this time was not as good as past experiences. I had reserved a 6x12 enclosed trailer to be picked up on McDowell and 23rd street at 10 am Saturday October 9, 2021. When I arrived, there were not a trailer available at that location. I was given an option to go to another location, which was on 51st Avenue and Glendale. I feel like there was not great communication and with the reservation request made well in advance of the pick up date a trailer should have been available at the original pickup location. I did use a trailer, but feel my inconvenience was not taken into account on pickup at the second pickup location, which was a good distance from the first pickup location.

Darrell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
1.0

This place pointed at a sign saying we have to sweep clean which I did and I also leaf blew it and they threatened to charge 25 dollars cleaning fee and so they expect you to spit shine it so DO NOT RENT here honestly I would give 0 stars if you could so they should fire RANDY the dick head

AUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETITIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATY C. 
Clasificación:
1.0

Bad customer service. I was charged for something I repeatedly told them I didnt want. Uhaul was absolutely dirty.

KARLA M. 
Clasificación:
3.0

My original reservation (23395755). Pick up was scheduled at the 67th Ave/Bell Rd location. Went to pick it up Asst Mgr said my reservation was moved to 50 Ave/Glendale. No apology for the inconvenience or lack of notice; overall just short and a lack of empathy that doesn't stand up well against the U-Haul name and reputation. Went to the 50 Ave/Glendale store and was told I wasn't allowed to pick up here and drop off at the scheduled drop off location the 48th St/Baseline. This added roughly 60m to my trip U-Haul trip not to mention an additional drive back down to my new location. The staff at 50th Ave/Glendale did what they could to apologize for the inconvenience and lack of care from the 67th Ave/Bell Rd employees but overall I'm displeased this U-Haul experience.

KENTON B. 
Clasificación:
1.0

Very dissatisfied customer I paid for a dolly for seven dollars for the equipment and equipment was not in the vehicle do you haul the people at the location were lazy and did not get up to help me with anything at all I will never go to this location ever I didn't even get reimbursed the seven dollars so now very dissatisfied

CAROL V. 
Clasificación:
2.0

#1, we returned the cargo van we rented on 9/26, not 9/27 #2, the original pickup location closed and we were not notified and had to scramble on the day of our reservation to find another location #3, the van was not clean and there was no wiper fluid to clean the windshield for use. I think we should be compensated for the inconveniences we experienced.

Sarah C. 
Clasificación:
4.0

Truck leaked a lot in the rain and got our boxes wet. Not good.

ROBERT L. 
Clasificación:
5.0

Great coustumer service.

JAVIER D. 
Clasificación:
4.0

On the rental agreement I checked the mileage there was a Discrepancy it showed the truck with 9 miles less than it had witch I got charged for i drove 17 miles because my cell phone tracking it i was charged 27 miles and the gas was off a little in uhauls favor not trusting this location at all I wasn't going to argue with them because I know where it would have gotten NO WHERE. Dishonest location

RICKY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICK R. 
Clasificación:
5.0

Great customer service.

Anthony M. 
Clasificación:
3.0

El cliente no dejó un comentario.

YAH YA I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO G.  |  First Impressions 
Clasificación:
5.0

New to the area and needed a convenient location to store excess property. This location is only a short drive from my apartment. Coty was extremely nice and will enjoy doing business with her . Thanks David

DAVID H.  |  First Impressions 
Clasificación:
3.0

More expensive than other places

DOUGLAS M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Foster A.  |  First Impressions 
Clasificación:
5.0

Couldn't ask for a more courteous , helpful staff. Took care of all my storage needs . Even gave me a upgrade because of elevator issues. I appreciate that thank you , UHAUL. DWB

joanne c.  |  First Impressions 
Clasificación:
1.0

Li got lo k out of the storageunit ,before i fonish moving my thing in My storages door was left wide open. I ha be furniture sittiing on the elevator and in the door front ecit

Gail C.  |  First Impressions 
Clasificación:
5.0

Steven gave wonderful customer service, he's very Helpful , nice, and fast.

leija b.  |  First Impressions 
Clasificación:
5.0

Owner is friendly and helpful. Would recommend.

Rick T. | Reservación
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
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