Comentarios de los clientes para U-Haul Box Store of Downtown

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Box Store of Downtown

Clasificación general:

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CONAN B.
Clasificación:

You can have the gas tanks on full instead of empty when picked up. Also the attendant was supposed to have put two bags of blankets in the back of the truck but never did. I called and said I would be reimbursed, then when returning the truck, I noticed that I was still to be charged for 1 bag. I was reimbursed an amount for the gas that I put in but I don't know if the blankets were included in that amount or not. Overall my experience was satisfactory but I won't go back to this particular location.

ALEXANDER M.
Clasificación:

Super easy lemon squeezie

Damian S.
Clasificación:

Be honest. Have someone there to wait on customers. Don't add surprise extra charges. Don't give me a filthy vehicle, then charge me a cleaning fee!!!! Don't charge a refueling fee when I already refueled it!!!! This was by far the worst experience renting anything I have ever had. I will not only urge everyone I know never to rent from uhaul, but plan to state all of the below on every social media site I can find. I was robbed! Total charges should have been about $50. I'm very upset about my experience will U-haul! 1. I have been overcharged. Please refund me! 2. When I checked in to pick up the van, I was not shown any bill, but charged $85. Way more than I expected when I reserved the van online. The counter person told me I selected CDW when I made the reservation. I didn't select anything at all when I made the reservation! 3. I immediately tried to get that charge removed, but was told they couldn't do it at the time? WTF? 4. When I returned the van, ZERO employees were available. Everyone was at lunch. Are you kidding me? What kind of business runs this way? One employee who was in the parking lot said he would remove the CDW charge, and email the receipt. 5. I have been hit with loads of surprise charges: a. $19.95 rental charge on top of the rental rate, because that U-haul doesn't own the lot where vans are stored, effectively doubling the daily rate. I was made aware of this surprise when I picked up the vehicle. b. $13.95 "facility fee". What is this? I was told the 2nd $19.95 was for the lot fee. c. $30 Fuel fill up fee + $9.50 gas. EVEN THOUGH I BOUGHT GAS TO FILL EXACTLY HOW MUCH I USED!!!! d. $42.86 "Sales Item (details below)". Except there aren't any details. Please refund $96.31 for items items b, c & d which were all added in my absence. Damian

TYRONE K.
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El cliente no dejó un comentario.

Zachary A.
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Absolutely nothing. You guys were so supportive of the odd situation that occurred. My rental was reported stolen months ago and was recovered without the report being closed so it was towed in the dead of night. Nothing but excellent customer service! I had plenty of time with a better quality van to move all my stuff out and even offered another day. Definitely coming back! Amazing people! Give ‘em all raises!!! 😤

Rudy G.
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Why would you offer a mobile pick up option if you still have to go inside the store? Makes no sense. Seems like with all the hoops you have to jump through, the mobile option is not convenient. Also, I was charged for fuel and I filled it to the exact same amount as when I got it and I was not asked to verify the fuel amount when I rented the van by the way so it could have been anything.

ANDREA G.
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His was the best service i have recieved in a long time all the employees were nice and very knowledgable. The truck was exceptionally clean and i had an overall great expierence at this u hual. I will reccomend this site to friends and family.

JANE W.
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There weren't enough small utility dollys, only large appliance dollys. When I called I had to wait too long on hold to speak to someone. The Valemcia location is too difficult for parking. I asked for a refund because the large appliance dolly was too big and we never used it, but the refund was denied because we had it in the truck. The day before, an employee there said she was going to another uhaul location to pick up more utility dollys but I guess she didn't - poor customer service. She also told me meter maids weren't ticketing cars parked at meters in front of the store, but my car got a ticket.

Ken S.
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El cliente no dejó un comentario.

Donald H.
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El cliente no dejó un comentario.

DONALD H.
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El cliente no dejó un comentario.

Emily H.
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El cliente no dejó un comentario.

Mohammed O.
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El cliente no dejó un comentario.

ANDREW B.
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El cliente no dejó un comentario.

agota K.
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Horrible customer service. Plus $13 service charge for parking lot. Poor advertisement.

CLAIRE G.
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Completely overcharged me for fuel when I drove less than 5 miles AND captured pictures on the odometer I still got charged $25 for gas. I reached out to customer service complaining but never heard back on my complaints to fix the mistake.

Michal K.
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El cliente no dejó un comentario.

Bert O.
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El cliente no dejó un comentario.

ALYSSA W.
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El cliente no dejó un comentario.

Alexandre L.
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El cliente no dejó un comentario.

RENATO D.
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Should have a Car Parking for costumer

RICK S.
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El cliente no dejó un comentario.

Megraj A.
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The little short lady while returning the van she really needs to learn how to talk with customers.If she don't love what she s doing she should find something else lack of customer service skills .I been working in customer service dept for last decade I feel ubaul needs have training

SERGEY S.
Clasificación:

My experience with this rental has been abysmal. Why I made this reservation, I requested an "appliance dolly", but when I came to the store, I was told that the dolly was "not available". I really needed the dolly, as I was planning to move all by myself, which seemed impossible without the dolly. The shop assistant recommended that I purchase a new dolly instead. I politely inquired if I could at least buy it with a discount, which prompted the shop assistant to stare at me as if I was a moron and say, "why do you want a discount? it's not broken!" I don't believe that asking for a discount was totally unreasonable, as making a reservation usually guarantees that you would get the item. Otherwise, what would be the point of making a reservation? Anyhow, having paid the full price for the dolly ($43.35 after tax), I proceeded to the parking lot to pick up the truck, and found blankets and food leftovers inside the truck. I showed this to the parking lot assistant, who explained to me that homeless people often sneak into the trucks and sleep in them. He apologized, gave me the keys to a different truck (that appeared cleaner) and promised that the price of the furniture dolly would be refunded to me (to compensate for moral damage). "Just bring the dolly back to us", he said. However, even though I returned the dolly with the truck, the price of the dolly was not refunded. On top of that, I also got charged the rental cost of the dolly ($10.00+tax). In other words, I got charged the purchase and the rental of the furniture dolly! What you can do to improve for the next customer, you ask me? Let's see: (1) When customer makes a reservation, make sure that (s)he gets the item (2) Be polite to the customer (3) Prevent homeless people from sleeping inside the trucks or clean the trucks thoroughly after they do (4) When promising stuff to the customers honor your promises (5) Do not charge customers for products / services that the customers did not use

audrey K.
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Make the actual total cost clear. I had no idea there was a location fee or a charge for gas in addition to mileage.

Gavin S.
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Horrible service. Employees had no idea what they were doing. Incorrectly charged me upon return. Took over an hour to get our rental. Will not return and will advise people to not use U-Haul at all due to this horrible experience.

AUDREY T.
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App wasn't working

ANJALI G.
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The return instructions were confusing, I did not receive my blankets that I had paid for and upon return of the vehicle the staff was incredibly rude. I also was upset that I booked through the Uhaul site but they had me go to two different locations for my uhaul and then to the storage unit. Very inefficient.

Will S.
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thank you

DIANE O.
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ALWAYS DEPENDABLE AND AVAILABLE!

Sandeep C.
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Worst customer service, truck was filled with cigarette stubs and ash smelled terrible

brian B.
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El cliente no dejó un comentario.

Jeremy S.
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The staff were all very helpful and polite, no issues with anyone there. But I had two issues 1. There was an additional $14 charge I was required to pay which was not disclosed when I made the reservation. The reservation itemized various charges, but did not include that one. The staff on site said this location is the only one in SF that has that additional fee due to a parking lot rental fee or tax. 2. The mobile phone check-out process was difficult, the steps were not at all clear, I had to keep going back and forth between the parking lot and the front desk to figure out what to do.

ROGELIO G.
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El cliente no dejó un comentario.

DIANA C.
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The front desk was extremely friendly and helpful! Thanks you so much!

Timothy T.
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Great experience, again. Great staff! Thanks,

Melissa M.
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El cliente no dejó un comentario.

Zachary L.
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El cliente no dejó un comentario.

IVAN T.
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The staff is amazingly helpful

laura N.
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Infilled the gas up to exactly where it was when I got the van, yet they charged me for 1.5 gallons Also I travelled 35 miles, refilled with 3 gallons. What is the mpg? The van was not very full. So I feel this has charge is very suspect and untrue.

ALEXANDRE B.
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El cliente no dejó un comentario.

Amanda H.
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El cliente no dejó un comentario.

Barrett W.
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El cliente no dejó un comentario.

Harrison R.
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Mobile rental process is terrible. Be aware, there is hidden fees that they add on for local BS. Not a lot, like $15 bucks but adds up. Once you get to your vehicle you have to do this whole application process on your phone and "wait for approval". You CANNOT do any of this until in front of the rental, checks the GPS location on your phone. This probably took 20 minutes to complete. Equipment I added to my rental wasn't in the van, store "didn't have any more to rent" Check the price and cost per mile you rent at verses what they bill you for. I locked it at .79cents a mile and day off was increased to .99cents.

Andres H.
Clasificación:

The staff at the downtown location were great people to communicate with. I had a few qualms of my own based on my inexperience with U-haul, but they guided me through it no problem. If I could give higher than 5 stars I would! U-haul should be proud of these peeps!

Kyle L.
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Not charge hidden fees!

Hery L.
Clasificación:

It took longer than expected for the U-Haul app to find a truck on site

Erica B.
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When we returned our van, there was nobody at all in the office which closed for lunch, and the links I was sent on my phone didn't work.

Mark D.
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Online check-in experience was awful, the staff at the location were trying, but they were hard to track down and my vehicle was blocked in by several other vehicles, nor was it in the correct pick up location. So overall it was a pretty horrible experience.

William S.
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Simple mobile pickup took 45 minutes because the van was double parked, and no one was available to move the other truck. One worker behind the desk was doing his best, but the other guy just walked around the lot, maskless, smoking, looking at his phone.

RAYMOND F.
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El cliente no dejó un comentario.

Rodrigo R.
Clasificación:

The staff is welcoming and competent. I was in and out fast on my rental and return. This is my second time using the same location and another good experience. I think they need a cheer and recognition on a job well done! They are the faces of Uhaul .

CURTIS A.
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Great service team! Helpful and friendly.

JARENVAUGHN J.
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We we were charged a bunch of miscellaneous fees which were not quoted at the beginning of the rental. Totally disingenuous and we will be following up with corporate to complain about this location

Matthew R.
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The truck was dirty, the location was filthy with a DPT team cleaning out a homeless encamptment,

Mark T.
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The rep (Maile Banks) who assigned me my moving van was very pleasant and was clearly trying to do a good job. However, she assigned me a van that was blocked behind another van and I had to wait 15 minutes before the key for the other van was found and it could be moved. When I went through the app process to approve the condition of the van, it showed the van had half a tank of gas. This was not the case. The tank was slightly below half. However, I couldn't find an option within the app to document this, and I wasn't about to walk back to the office and wait in line to speak with Maile again to point this out. I returned the van later that day with the same amount of fuel it had when I picked it up, but was charged for a gallon of fuel. I was also charged for some mystery "sales item". When the invoice was emailed to me, I responded immediately; asking what the "sales item" charge was, and contesting the fuel charge. I never received a response. I subsequently called the location. They never answered and I was routed to a call center. I had a lengthy discussion with that rep who told me she couldn't fix it and sent me to another rep (Christopher Hill, who was very nice), where I had to go through the whole scenario again. Neither he nor the rep he spoke to at my van pickup location could explain the sales item charge. I was on the phone with him for 10 minutes before he issued me a refund for the fuel charge and mystery sales item. I was forced to spend a ridiculous amount of my time to get my bill corrected, and frankly, I want an apology from U-Haul.

Zaki S.
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El cliente no dejó un comentario.

CARLTON L.
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Staff was extremely nice and helpful.

AZARIA A.
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El cliente no dejó un comentario.

Rodrigo R.
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Maile Banks was the associate, she was outstanding, great customer service, she embodies what U-haul is about. The improvement is the rental was dirty inside, and windshield , and the windshield washing fluid was on empty. But my use was short. The great customer service made up for the dirty van.

DAVID K E.
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Other than being charged for coverage (CDW $25) which I had declined, everything went smoothly.

GREER M.
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please be more transparent about your service fees, cleaning fees. I spent 30 minutes cleaning the cab and bed of the truck. I left it better than it was when I got it and still received a cleaning fee. This has happened before when I've rented from other locations. It seems impossible to not be charged $100 plus when I think I'm going to rent a truck for $50.

RONALD A.
Clasificación:

The counter service was fast and efficient. But the driver's compartment was not clean. In the middle of a pandemic we expected more attention to be paid to that. We used many disinfectant wipes throughout the driver's compartment, on any surface that we might touch while using the truck. In many areas the wipes were dark with dust, soot, dirt or whatever had been on the surface. It gave us zero confidence that any effort had been made to sanitize the vehicle after its prior use.

MICHAEL T.
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June was a great customer service rep

daniel H.
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El cliente no dejó un comentario.

Richard L.
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I don't appreciate that I specifically tried to do the reservation online so as not to come in contact or interact with someone there, yet I had to go inside and speak to someone at the counter anyway. after I had returned the car, I got a notification that I would have to pay a $14 storage facility fee, even though I did not store anything at the location, there was no transparency or even an option to find out more about this charge.

Bruno F.
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El cliente no dejó un comentario.

Daniel M.
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Absolutely amazing customer service! The nice man went above and beyond to make sure I was well taken care of. Would recommend to a friend 10x over!

David W.
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El cliente no dejó un comentario.

Quentin P.
Clasificación:

The U-Haul location gave away my U-Haul and had to give me another one, which meant I sat there for 30 minutes. Then, even though I rented a dolly online and got charged for it, they didn't have one for me. They also charge me for furniture pads even though I said no. This place was absolutely awful.

Lauren W.
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El cliente no dejó un comentario.

John K.
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El cliente no dejó un comentario.

Dylan T.
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Return flow over the phone didn't work. There were errors that prevented me from moving forward.

John W.
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El cliente no dejó un comentario.

WENCHEN F.
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You charged me a $25 cleaning fee for nothing, I didn't leave anything in the car or make it dirty in any way.

CLIFFORD K.
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Parking rough!🥴hard to see how to fix.

JOSE R.
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El cliente no dejó un comentario.

BRUNO V.
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El cliente no dejó un comentario.

John B.
Clasificación:

the guy at the counter deserves a raise

James O.
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I didn't realize that I couldn't leave my car in a parking space at your facility, so I had to go and park it at a 2-hour meter. This required me to drive the van back to the location in the middle of my move just to move my car to a new meter. This was very frustrating and cost me stress, time and mileage. It would be really helpful if you could communicate clearly the parking options at this location. I also didn't have much visibility into what the additional charge entailed after drop off. I think it was just mileage (including the return to move my car) but it wasn't broken out for me when I had the additional charge on my credit card.

NATHANIEL V.
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El cliente no dejó un comentario.

VINCE F.
Clasificación:

I was given my contract to sign when the truck returned on Sunday, Nov 1. the total was $107.45. I asked the man at the desk if this was the total amount, and he assured me that it was the final amount charged to my card. Today I received an additional charge of $38.13. Please remove this amount from my card.

MAUREEN G.
Clasificación:

I liked the man that waited on me. He was friendly and helpful.

michael H.
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El cliente no dejó un comentario.

Margaret H.
Clasificación:

I had a terrible experience. I booked a cargo van online for a 6:30 am pickup at the Kezar location. Someone from Uhaul then called me and moved my reservation to the 100 Valencia location. I received the email GUARANTEED RESERVATION Sunday 6:30-9:30 am for a 9' cargo van at 100 Valencia only to show up at 6:30 am on Sunday and not be able to get a van. I attempted the mobile check, called UHaul, tried over and over to get some assistance, but 6:30 on a Sunday- no one was available. I was fortunately able to rearranged the movers I had hired for that morning. And then finally I was able to speak to someone on the 800# who told me this location doesn't ever do 6:30 AM rentals. So why on earth did you give me this GUARANTEED reservation?! And why did no one contact me to tell me this wasn't even possible to do? THEN I returned at 9am and was using the app to check out my van, I locate my van in the parking lot and someone else with a key gets in and drives off with it. THEN after waiting in line for 15 minutes I finally was assigned a van I could use. So, I finally had a van AFTER the end of my rental window (and all the various dominos of movers and location gate permissioning). Long story short- THIS WAS A HUGE AND UNNECESSARY HEADACHE. I'm never renting UHaul again.

Grace S.
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El cliente no dejó un comentario.

Michael A.
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El cliente no dejó un comentario.

aaron R.
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El cliente no dejó un comentario.

KEVIN G.
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El cliente no dejó un comentario.

JACQUELINE F.
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El cliente no dejó un comentario.

Daniel M.
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El cliente no dejó un comentario.

Silvia Erica A.
Clasificación:

Let customers know ahead of time that they need an alternate contact and sign post where to return vans. Thank yoh

Judith S.
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Overpriced staff was nice but the equipment was not dirty it was filthy

TIMOTHY T.
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Great experience! Thanks.

JULIEN J.
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Waited over an hour to be able to drop off the vehicle. Was extremely disappointed as a first-time customer.

Guillaume R.
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El cliente no dejó un comentario.

RAUF M.
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I got charged for gas even though I had refilled before dropping off the car. Called the office and was told I will get a call back from mgmt, nothing so far.

Bruce R.
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I WAS CHARGED A HIGHER MILEAGE RATE THAN WAS COMMUNICATED TO ME AT SIGNING IN. I HAVE LEFT EMAILS AND NO UHAUL PERSON HAS CONTACTED ME OR REFUNDED THE CHARGES

Debra T.
Clasificación:

El cliente no dejó un comentario.

CHIENPIN H.
Clasificación:

El cliente no dejó un comentario.

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