Customer Reviews for U-Haul at Weston Rd

5374 comentarios

2753 Weston Rd   Toronto, ON M9M2R5
(Corner of Albion & Wilson)

(416) 746-0020

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(416) 746-0020

2753 Weston Rd
Toronto, ON M9M2R5
(Corner of Albion & Wilson)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
4.0

Good people at this location, helpful and knew their stuff. The trailer had a problem with the lights, everything on my Highlander was working fine. I had to take it anyways, since it was the only unit on the lot. I pointed it out on my return and they were going to look into it.

Robert H. 
Clasificación:
1.0

I will never use Uhaul again after my experience with this order. From switching locations last minute due to supply, to not having my ordered mattress cover, to attempting to double charge me (online pre check in and then again on pick up of equipment), to extremely long wait times on arrival (even with online pre check in that was supposed to save me half the wait time). My experience was a 0/10 and I will tell anyone who listens to never use you again.

Matthew B. 
Clasificación:
5.0

Very close and convenient, will use again on the future. 👍⭐😀

Tam De T. 
Clasificación:
3.0

Provide space for parking client's cars.

OLAWUMI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNADINE K. 
Clasificación:
1.0

Terrible service, rental form showed incorrect Fuel and mileage once received the key.

Alain L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARONALEISTER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mario Q. 
Clasificación:
3.0

Advertised rates and estimated final charge are very clear but when returning vehicle the receipt is very confusing and not clear as to what the final charge will be on the credit card. Attendant at counter was not able to clarify. Will await credit card statement and dispute as may be necessary. Reported incorrect starting mileage online and took a photo which I downloaded online as part of inspection link but when I returned the cargo van I was charged for incorrect starting mileage. Why have customer report initial inspection discrepancies online when not reviewed before return of cargo van. Much simpler and more accurate to have a uhaul rep. and customer do initial inspection together. Prices for boxes and moving suppliers much higher than other retailers.

Giuseppe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodora P. 
Clasificación:
4.0

The rep was very helpful moving vans around to accommodate the wide turn needed for trailer to get by in the tight parking lot.

GEORGE F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
3.0

I usually have a good experience at this location. However, this time around I was disappointed. I had reserved my truck months before, took the diligence to make sure everything was good to go for moving day only to find out that I although my reservation was for after hours, the key was not left for me to pick up and it costed me 3 hours out of my moving day to wait for the location to open. It may not seem like a big issue but you know the thing was important when it had to be book months in advance. I encourage that the reservationists take more time to ensure more smooth delivery of the vehicle, so that it doesn't waste someone else's time. Gracias

AMANDAONIKEH C. 
Clasificación:
3.0

The check in process was painfully slow and frustrating. No reflection on the people at Weston Road - I was left with no response for 5-10 minutes at a time using the web app while waiting for the person to tell me what to do next. In the end, I was assigned a truck that was in the back row and had to go in to the store to get it re-assigned (another 20 minutes). Overall I was not pleased and a lot of my time was wasted. I have previously had excellent experiences with UHaul but this was not a good one at all

MARK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

VASUKI S. 
Clasificación:
1.0

The truck was clean but had significant damage from a recent collision. The employee was not very helpful at pick up and drop off even though I used the site and had minimal interaction with them.

Natale G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaro K. 
Clasificación:
5.0

I wanted to pass along a compliment to staff member Javelle. He helped me check in even though I got back to the U-Haul location just after closing. He was very friendly and helpful.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JELILI A. 
Clasificación:
1.0

Customer service is terrible

ADEOLUOLUROTIMI A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ramil R. 
Clasificación:
5.0

The young lady at the front desk (black) was professional, efficient and should be paid more. She handled all those customers in with grace and is proud that work that she does. Glad to have her and you should be too.

natasha Y. 
Clasificación:
3.0

The actual experience with U_haul was a nightmare. I kept getting emails that were sending me to different drop off locations. Then I'd call and be on hold for over an hour. It was very frustrating and stressful.

MELANIEMARIEDANI V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYPASEUTH S. 
Clasificación:
5.0

Super friendly , the best in town.

Marcos M. 
Clasificación:
5.0

Nothing, my experience was absolutely positive!

BIANKAKADESHIA D. 
Clasificación:
5.0

To me everything was okay

JOEL D. 
Clasificación:
5.0

My only issue is that you charged me for an appliance dolly and furniture dolly which I didn't get? I informed you a number of times and the charge still appears on my credit card.

RAIMONDO F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Adam M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mesha G. 
Clasificación:
4.0

Just abit of a line up but understandable as per Covid..we waited abit. But happy with the service

CARMELA S. 
Clasificación:
3.0

Honer the reservation times!

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerardo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek G. 
Clasificación:
5.0

I want to thank the customer service rep that I dealt with both during getting the cargo van and return process. They were both extremely friendly and professional. It was super busy in the morning due to month end moves. She remained completely calm and cool headed and dealt with everyone.

KARTIK S. 
Clasificación:
4.0

The cab inside was clean however there was broken glass in the back after we opened it up. Other than that, the team at this location did an amazing job to get me started again with a replacement truck.

Peter S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oleg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IGOR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula E. 
Clasificación:
4.0

Customer parking areas

Mohammadiman O. 
Clasificación:
5.0

Administrator, forgot her name , was excellent, multi tasked very well in this busy location, and represents your company very well, with her good humoured nature and patience

Stephen K. 
Clasificación:
3.0

I don't like the fact that there is no parking.

STEPHENJ C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Navket N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGERION P. 
Clasificación:
3.0

Everything was pretty smooth. Because of Covid restrictions we had to wait a few minutes outside in the cold. They only allow 3 customers at a time, inside. The process after that was fairly quick. We rented a 9ft cargo van, the mirrors needed some TLC. A wash of the exterior was definitely needed, we brought our own Lysol wipes to clean down handles and steering wheel just in case. Otherwise it was a convenient location for us.

Mohammad S. 
Clasificación:
2.0

no customer parking at all. van was dirty inside (floor) gas level was less than 7/8

PHILIPP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED I. 
Clasificación:
5.0

Nothing much. The girls at the front desk were great, very well spoken, quick and friendly. Thanks for the pleasant rental experience. Philip Mingarelli.

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLETTE M. 
Clasificación:
3.0

I reserved a dolly a week prior to my move along with the truck, when I arrived in the morning I was told that there were none and nothing available as an alternative. This was very frustrating as I need one for the move and was allowed to reserve it online. You should really not have this option if you have none to pick up and say its reserved for you and then turn around and say "it's first come, first serve". Made no sense

KARLAMARINA M. 
Clasificación:
4.0

Did not recieve pads that I paid for.

Marko R. 
Clasificación:
1.0

If you want to rent something from this loc then better go by walking or in ttc. It is full of Uhaul responsibility to tell the customer if there is no parking for personal vehicles while making the contract. Please see the attached pictures, even though there was empty spot just nearby they just blocked our car purposefully. Next day morning the lady in the store was arguing with us that we should not park our car at their premises and need to park on any where in the street. It's just a common-sense, do we need to walk all the way for renting a vehicle? I had rented previously many times with uhaul and every time I used to leave my car there itself. So this time also I did the same. Also she was saying that the area is for customers to drop vehicles and some customer parked there behind us. Just go through the pictures, the truck on back side of our car is not even on a parking lot, it's In the drive way. If every customer can park like this then what is the need of parking lots or even I should drop the van blocking their front door itself. Worst customer service,,,, never ever make a deal on this place!!

Anish I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie C. 
Clasificación:
3.0

Service was excellent. Thank you

SHAWNPAUL V. 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
1.0

It says in bold letters that if we rent equipment it will be ready with the truck. But apparently the dollies are outside and you need to get 'em. But no one tells you this and then you go the whole day busting your back and then just ask that they take off the charge but get a surly response like you were just supposed to know the system. Then the math on the bill didn't add up and I got overcharged so 30 minutes on the phone with Uhaul - if I hadn't taken a close look at my bill I would have just been overcharged. So not a great experience. Rude staff who obviously aren't interested in making moves - which are already super stressful - an easy or pleasant experience. Definitely renting with another company next time.

Chetna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHIRAF S. 
Clasificación:
2.0

Very expensive fees

GIOVANNIE C. 
Clasificación:
5.0

nothing at this time as the customer agent did her job

Shamshoon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALDMALANGO R. 
Clasificación:
5.0

I recommend this location because it is very good and I deal with them for more than 3 years.

TONEE E. 
Clasificación:
3.0

Do not have a kid run the location. Constantly on her cell phone.

BIJAN D. 
Clasificación:
3.0

The customer service people could be a lot better.

ELMER C. 
Clasificación:
1.0

El cliente no dejó un comentario.

ABEDNEGOMASON M. 
Clasificación:
5.0

Personally i don't like the new system of my drivers license picture on the phone because all that information is too sensitive if the system ever get hacked and no everyone knows how to use all those technologies.

Linval L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Not much... at this branch the service has always been excellent.

Francisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAI G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUMSHAID I. 
Clasificación:
5.0

It was cold and due to Covid I had to wait outside since they only allowed a few people indoors. If you could provide outdoor heaters it would have been much more comfortable

John P. 
Clasificación:
5.0

I got there to pick up my truck at 5:08, the location closed at 5pm but the lady still processed my pick up and I was out of there within 10 minutes. What a huge difference from the last two locations that I have dealt with the previous two times I have rented from Uhaul.

Mauro D. 
Clasificación:
5.0

El cliente no dejó un comentario.

George K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rinus K. 
Clasificación:
2.0

Poor customer service

jose C. 
Clasificación:
5.0

Excellent service

Dely C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DCHINH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashish B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burjore S. 
Clasificación:
3.0

Getting some help getting the trailer unhitched would have been appreciated

Steven N. 
Clasificación:
5.0

The costs rack up too easily. Obviously the $19.99 is a hook but going over a little in mileage estimate should not cost so much.

Jeffery W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAITRAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

domnique S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Franco F. 
Clasificación:
4.0

The process on line was easy and straightforward. My only concern was I did not understand or properly execute the pick up by phone (or something like that) feature you offer.

SCOTTROBERT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WISAMA Y. 
Clasificación:
5.0

This location saved my day I booked with your Vaughan location and tried to get a rental and the code for the lockbox was incorrect and the company did not answer their line so I was very late to move my items. I went to Weston rd a place I'm more familiar with and thank good they weren't closed I almost missed them. I was able to get the van in 20 minutes. I was going to be done with your company as I had a horrible experience. Thanks to your Weston road location for being there for me.

TAMIKASHANIEKA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERHAWIDANIEL F. 
Clasificación:
5.0

"Counter person" was very polite and helpful. I have a hearing issue and she was patient with me... It seems to be very busy first thing in the morning for one person... Just an observation... No concerns with the service. Thanks!!

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANSOOR A. 
No se han enviado comentarios para esta ubicación.

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