Customer Reviews for U-Haul at Weston Rd

Rating:

5.0

Great Service

Rating:

5.0

The girl at the cash was very nice and helpful .We had a hard time with the app trying to verify that we returned the trailer on time .so we took lots of pictures.

Rating:

5.0

James was excellent, explained the install process and brought me to my car to describe it. The women in the store was responsive to my questions, and provided accurate information. It was all done in a timely fashion.

Rating:

5.0

none

Rating:

5.0

Overall very good experience. Staff were friendly and knowledgeable, helped me find my rental and walked through all safety aspects and paperwork.

Rating:

4.0

Waited for awhile despite previously checking in. There was only one person at the counter and many people waiting. The person at the counter provided excellent customer service once it was my turn. I appreciate the app and how easy int was to return the truck utilizing the drop box

Rating:

5.0

Very nice crew

Rating:

5.0

Excellent service at a reasonable price.

Rating:

5.0

In my opinion I'm very satisfied,

Rating:

4.0

your internet very slow

Rating:

3.0

1. The mileage on the contract was 3 km (= $2.07) less than the mileage on the vehicle when I picked it up. I mentioned this when I returned the vehicle and I was told i needed proof - such as a picture. That's ridiculous as I could have taken the picture anytime and asked for 10 or 20 km!! I was being honest, yet I was being challenged... Why??? 2 There's no room to park my car while I rented the van for less than 4 hours. This was very awkward. I need to be able to park my car when I drive away with a van...

Rating:

5.0

The best customer service.

Rating:

3.0

Hello. My contract number is 75820208. I picked up the truck 3/31/2024 12:30 pm. and returned the key to the key box at 10 pm the same night, why are you charging me for 2 rental periods? It is supposed to be 1 rental period. When I signed in to do the 24/7 return via uhaul.com/share it said that I had no rentals or reservations on my app. Could you please fix the charge to 1 rental period and reverse the difference to my credit card? Thank you. By the way, you should have rewards programs. It would bring more business.

Rating:

5.0

Thank You

Rating:

5.0

The employee help me fill out all the forms on my cell. I am not tech friendly...she was amazing.

Rating:

3.0

The customer service lady was nice, but the pick up process was delayed as I followed the mobile instructions, did the word lock and there was no key in there to leave quickly. I had to wait in line to finally get the key and didn't leave until much after my pick up time. Someone forgot to put the key in there and the customer service lady had to call her boss as she hadn't seen this issue before either.

Rating:

1.0

If I fill the tank to the point it is showing 1/4 full in the trucks dashboard, I shouldn’t then be charged for fuel bc it’s showing on some machine you have that it is less than 1/4 on the truck. Either fix your systems so it aligns to what the trucks dashboard shows or tell people to fill beyond the 1/4 line.

Rating:

5.0

We had fast and friendly service at this location

Rating:

3.0

Horrible experience there , personally staff is great… but the service there is Trash

Rating:

4.0

The woman who checked me in was personable, friendly and professional.

Rating:

4.0

Not being to Tech savy, i could have used more help in doing all the entries via the cell phone to submit the required documents to rent the vehicle.

Rating:

4.0

no comments at this moment

Rating:

5.0

Nothing. Everything is good

Rating:

1.0

Give me proper address, pay attention to customer. 3 locations to pick up 1 wiring harness and it was the same as the first one I went to. The worst experience ever!! Employees are lazy!! Disrespectful!! No manners? What has happened to this country?

Rating:

2.0

Only one person in entire location Zero assistance attaching trailer Original trailer had flat tire

Rating:

5.0

Exelent services

Rating:

5.0

Truck interior needs a good cleaning. The seat belts were smelly dirty. I wiped the armrest and it cleaned easily. The truck was clean and dust free, just needs a good clean detailing.

Rating:

3.0

The woman working at the desk was on her phone and not attentive to our questions. She made us feel like we were infringing on her time on her phone instead of helping us.

Rating:

5.0

Super Fast Service

Rating:

5.0

Everything was excellent

Rating:

5.0

Friendly, quick, and very professional!

Rating:

2.0

From the beginning, the staff seemed disinterested. I ran into a catastrophic situation and immediately informed the location of the problem I was very clear about the problem, and was apologetic about the situation, yet the representative was very resistive. Vehicle: I believe it was the first time I have rented a vehicle with only 1/4 tank gas. Both door locks were difficult to open. The gear shifter was very loose. The back door is badly in need of lubrication. When I returned Sunday afternoon I found the bumper hanging off my car. I returned Monday morning to review the security footage and could not as the manager was not working.

Rating:

5.0

Thankyou

Rating:

1.0

They robbed me $334 for dent I did not cause

Rating:

5.0

They need more staff during busy peak times. The two woman handled the rush of customers very well. They got everyone checked in or out as quickly as possible. I will always go to this location the staff are always polite and helpful.

Rating:

5.0

The representatives were very friendly and knowledgeable. The rental process was quick and straightforward. They answered all of my inquires and provided excellent costumer service !

Rating:

5.0

Staff were amazing

Rating:

4.0

Make check out easier for customers because it took me an hour to check out

Rating:

5.0

Everything was good and fast .Thank you!

Rating:

3.0

I advised staff I would return the trailer after close and they didn’t notify me it would cost an extra $20 (~50%) I would have come earlier or waited till the morning, I live around the corner.

Rating:

2.0

Truck was reserved for Ormont location but I had to pick up at 2753 Weston location, with no explanation given. I received the call 24 hours before but in that call I was told it could not be brought to Ormont. Customer shouldn't have to be inconvenienced for pickup when it was booked months in advance. Sign in went well. Truck was clean inside. But no windshield washer fluid. The windows were filthy which made it hard to see while picking it up in the morning with the sun shining through the dirt.

Rating:

4.0

Website and app are not user friendly

Rating:

5.0

Don’t change a thing. Price was better than anywhere, even called the night before to make sure this was consistent with our factory warranty (it was). Fast, friendly and exceeded our expectations.

Rating:

3.0

The lady that I talked to did not know how to attach the vehicle to the trailer safely

Rating:

5.0

Everything was great

Rating:

4.0

There is some room to improve communication via web. I received confirmation about my appointment but apon arrival was told that I should wait for a phone call to confirm my appointment day and time.

Rating:

5.0

I’ve used this location a few times now, and I always had great customer service. The staff is friendly and knowledgeable.

Rating:

5.0

happy

Rating:

1.0

The location is in the middle of a busy, awkward intersection. There isn't a lot of space to maneuver on the lot and if it wasn't for the friendly people who work there, I would never consider going there again.

Rating:

5.0

Don’t call me on Friday night at 5pm telling me that you need to change the time of my pick up because you couldn’t get my truck ready in time even though I’ve had the reservation booked for weeks.

Rating:

5.0

Front desk staff was awesome!

Rating:

5.0

Excellent service

Rating:

5.0

I rent approximately every 2 years. Always top notch. You run a good company

Rating:

1.0

The manager at 2753 Weston Road U-Haul location attitude and customer service are horrible. She placed me on hold for three hours. I called for an Uber and went there while still on hold. I asked the representative if I can speak to the manager she told the representative she’s on lunch, after a while she came out and when I showed her that I’m still on hold she told me I can hang up now I’m in front of her and she forgot about me being on hold after I tried to explain the situation to her about the milage her attitude was so overwhelming, and customer service was so poor I asked her for the general manager or the district manager she told me to go on the site as I was leaving the location she blurred out. My attitude stinks, so I shouted back at her saying I was the one place on hold for three hours, and was given bad attitude. I then walked out. I Will never be coming back if this the type of service I'll be getting.

Rating:

5.0

Nothing everything is ok

Rating:

4.0

Parking lot chaos was frustrating

Rating:

5.0

Thanks

Rating:

4.0

Faster service and less use of personal phone during serving the customer. And receipt issues incorrect charges

Rating:

4.0

Parking is not adequate, but it is workable if the customer has to park for a short period.

Rating:

5.0

Coordination with main has to be improved. I went to two location because of lack of coordination.