Comentarios de los clientes para U-Haul at Weston Rd

More staff available to help.

it's often very crowded on your lot, Challenging to enter, leave or to hitch up or park the trailer.

One person serving 10 people lined up on a Sunday , is not acceptable. It is horrible business practice. We waited over 1/2 hour to be served. We were therefore late in leaving for our site. The tank was only filled to 3/4 of a tank. We put in gas at 3/4. When we returned the van, we were told we did not put in enough gas. We were charged an exorbitant fee for the extra gas. This is a scam. We were told that the gas tank should be filled and it was not. This is again unacceptable. I would like a discount on this purchase. My email is mare.weisdorf@gmail.com

Customers should be made aware that there is a $150 deductible on collision waiver when they are offered the insurance.

Your customer service agent was very rude and didn't care that my order was not fulfilled. Very bad experience. The equipment that I had reserved was not available at the time of pick up. Because of this I was 2 hours late returning the truck. You should let your customers know if you are unable to fulfill their order so other arrangements can be made. Huge inconvenience.

Person cleaning the truck did not wear a face mask much of the time. Inside the store was very crowded and there was no physical distancing. Only one employee helping customers inside the store - not enough help.

Work on the mileage, compare to others too high.. overall great..

There was a problem with the left mirror in the truck that was only perceivable when you were in the highway. The mirror was a bit loose and when you go above 80K/h, the wind push back the mirror making it useless and kind of dangerous because you were not able to see if there was a car next or behind you on that side. So please check it to avoid potential accidents

Review phone logs

The location is tricky to find. Google said "you've arrived" but my driver had to search another 10 minutes to find it. I had reserved 2 dollies and a hand truck but we only got one dolly. We were told "that's all you're getting". It would be good to have pictures of the dollies and hand truck to better understand what we are getting.

This morning I received a call at 7:00 informing me that my original pick up on Rowntree Road (5 minutes from my house) no longer has the truck I required because the previous owner did not bring it back. I had to drive 30 minutes to another location and start my process all over, was charged the same mileage fee and the lady said I still had to bring it back by 12:30. I asked for another hour just in case I couldn't make it by 12:30 because of the location change and she said no. That is not fair from U-Haul to change location and still not accommodating my needs which were deduction in mileage cost and extended hours. The lady who served me was very rude and inconsiderate. The only person who was nice there was a gentlemen when I returned the truck. He deserves a raise!!!

When you reserve a dolly and expect a dolly then it's important that it's there for the customer upon pickup. The first come first serve approach is unacceptable. Buy more of them I cant even believe I have to write a review about having inventory of your products.

Very disappointed with this service . Very rude lady at the counter . Couldn't take 1 Min out of her time to explain anything or even show / tell me where the truck was . U haul also canceled my booking and re booked me a truck 1 hr drive away from where I was to collect and return . I don't drive so had to pay for Uber to location twice and they changed my time so I missed out on collecting a couch and bed . Such rude employees on the phone at DuPont location also

I wasn't happy about going across the city to the west end to pick up the truck as I live in the east end. I reserved it weeks in advance and have a location 5 mins away that I selected to pick it up. I can't understand why I had to add over an hour and a half to a stressful moving day. This has nothing to do with the pickup location. Just the dispatcher who couldn't find a truck in my area.

The entire reservation experience is extremely inefficient and does not guarantee the the truck or equipment your renting will be available at time of pickup.

The lady at location was very helpful.

Park the trailers so people not accustomed to towing a trailer can reverse straight back.

The young lady on duty was very friendly and helpful. Great service

My experience was excellent, with the exception of parking on site. The gentleman staff was very helpful. Keep up the good work. Thanks.

The person that helped me to get the car was really nice.

Truck we ordered wasn't in stock, smaller truck we got arrived late and was given to us in five minutes so I'm not sure how it was disinfected properly during this second wave of the pandemic.

Rude staff

Only problem was the online after hour website was problematic. Otherwise a good experience.

Just not at all friendly. Horrible customer service staff

Had difficulty getting signed with phone. Had to insiste with casher before I could get a van. Not too friendly

Keisha was wonderful ! The Vincentian employee ( sorry I forgot her name) was exceptional as well! Kudos to the team.

Front desk was rude and attendant read the gas meter wrong

Have free parking on the property.

Customer service was not adequate. Representatives had attitude all along. Was not helpful during check out process. And during check-in time, one of the tire was almost flat when i got on. Do they not check their trucks before handing it over? They did refill the tire once I told them to. Not very impressed also with the parking situation.

I originally reserved a 6x12 out of town trailer. The one I reserved was unavailable because the US office that rented it out extended the contract. I was forced to use an in tow trailer and then book another smaller out of town trailer the next day. This was very frustrating. Rental contracts should not be able to be extended if a reservation has been made by another customer.

The gentleman that I dropped off my van with was super nice. I forgot to fill the little bit of gas that I used and he told me to not worry about it for this time as it was late and a Friday night and time to close. Great customer service !

Overcharged even though the truck was returned on time. Equipment that was ordered was missing.

Trailer had a broken light on the ramp and wires hanging out exposed. Not really a problem but it was not swept out by the previous renter and the agent did not do a walk around to show me what was damaged on the trailer before we left. Good trailer and it towed very nicely. The agent was nice and knew what they were doing hooking up the trailer.

pick up location that i choose was closed

Last 30 years, twice every year I using service of this 2753 Wilson location. Good service, nice people, Hurd working, always redy to help. Thank you! Good feeling! Vladimir Rott

Excellent service

The guy working during our pick up was very rude and unprofessional. We booked our rental online and came in a little early to pick up the truck. Either the booking was messed up by the system or whoever was authorizing the online reservation gave us the truck that is already being processed for someone also renting inside the store. We were then directed to pick up out key inside the store which was still open at the time of pick up. Then this guy working inside came in, he appears to be in a bad mood or maybe having a shitty day at work, and sounded mad. He was rude to his fellow counter clerk, and called out my name to tell me that I can't just pick whatever truck I feel like. The way he said wasn't very nice, so I fired back saying I didnt choose the truck, it was your system who pick the truck for me. I just went through and followed the pick up process online. Customer service is not the best at this location.

I sympathize with your wonderful team at the 2759 Weston Road location. They are polite, friendly and courteous. But you force them to work with a network or IT system that is not only slow, archaic and inefficient but also NOT customer friendly. A well-recognized, successful International organization with your reach and years of experience should be ashamed of yourselves by putting your employees in these difficult situations and basically disallowing them to do what they do well. Namely increasing your customer base and your bottom line. Sincerely and respectfully, Kevin Forrester. FYI. I rented a 9 foot cube van on Saturday, October 10th, 2020 and the service was solid.

Not the best customer service they're very lazy beside that was okay moved my stuff.

Improvements? Well, had to wait a little too long to be able to actually get my trailer, there was a line waiting for the only 1 clerk available at the counter. But once served, the staff were pretty prompt and attentive, and a pleasure to work with. Except for the wait in line, a good experience. Thank you.

Great staff ...friendly and courteous..

Uhaul customer service is the best I've ever seen any other major rental car companies and most convenience way dealing with the customer care very friendly staff and good location for everyone like 100% thanks for your kindness information

All around a good experience.

Excellent service, clean ambient and friendly customer service. Thank you

Efficient service and nice people

It seems you guys have had issues with rescheduling bookings and not notifying customers. I've read this on reviews and didn't pay attention to it until someone called me morning of my appointment saying it was changed to a different time and now I was late and it was canceled. Noone notified me and whoever said they did made a note saying my phone was busy. Very un professional and poor organization.

Friendly and helpful staff, fast, efficient service and reasonable rates. Will definitely recommend and use this location again.

The location was perfect but the people & computer system is another story. I got a quote & then reserved my truck. Price was quoted differently to what I paid. They say they will give me extra km & put it in the system but final day did not get it. Had to go back to correct it. Was not happy. The week of moving I got a call everyday about something but it was still wrong on the final day.

Good, knowledgeable staff. Went out of their way to be helpful.

Very poor customer service, over charged on my bill, and etc

Busy location but employees do best they can.

Please improve your customer service. Your employees are talking with customers like they are doing some fantastic favor and in a very rude tone. I have been charged for extra 11$ for gas. My recommendation is DO NOT ACT CHEAP! Thank you.

Went on a Friday, was told by an associate at the desk that there were no vehicles available until Sunday. Went online, reserved a vehicle at the exact same location that would be ready within 30 minutes. Needed straps, and asked the employee for advice on what would be compatible with the van. An employee followed me to the van and confirmed they would work. Turns out, the clips that anchor into the wood supports in the box are too small yet the store refused to give me a refund because the package was open, advising me to contact the general manger over a $20 set of straps. I should not be penalized for an employee making an uninformed recommendation. My time is valuable, and not worth the effort to contest the straps, so I will est the loss and take it as a lesson learned. But the staff at this location need some training on better customer service (especially the lady at the counter), and should have a better idea of their available vehicles rather than simply turning people away. Unfortunately there are no comparable competitors in the area, so I will most likely be using this location again. Next time, I will be reserving online and keeping my interactions with the staff to a minimum.