Comentarios del cliente para U-Haul at Weston Rd
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul at Weston Rd
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Ikenna O. en
Teach your representatives in that location to learn how to communicate with customers, stop making people feel stupid or dumb cause they’re not aggressive towards him. It’s the second time with a different person. They talk rude!
John S. en
Please inform customer of deposits when using debit
Umar B. en
Reduce your charges of mileage by 15%. Thanks
Markus B. en
The trailer was clean, but someone should test drive this equipment every now and again to check it out. The trailer I rented likely has spent ball bearings, making it shake like a tail, particularly at lower speeds. As well, the hitch receiver could be adjusted or replaced so it properly connects to a 2" hitch. This one was too wide, even at the tightest setting, making the ride loud and uncomfortable. The location itself was great, though, and the staff helpful.
Tom S. en
There was no parking at this location so that could be an unwelcomed surprise when picking up a vehicle. They should specifically warn customers of this when ordering. The truck I rented was new and well appointed. Early pickup and late drop off was not a problem. I recommend.
Susanne W. en
The experience was good but I wish that I could’ve been reimbursed for my gas that I payed extra for.
MERON T. en
Slow service, did not have the materials I requested and did not track the KM's - gave us the wrong truck
igors B. en
The track was not save.
Janelle H. en
The gas tank level was kind of confusing to figure out
teresita D. en
I reserved the 4'x 8' trailer ($14.95 as per rate in u haul website) to pick up the sofa and when my son went to pick up they are giving the open cargo trailer so my son said no we need the enclosed on. They gave the enclosed trailer when we drop off and got home my son gave me the reciept i was surprised that i was charge $29.95 for the trailer. The cost of the trailer is higher than a 10' moving truck ( $19.95) or a moving van ($19.95) I called and file a complain about this and hope they will refund the difference for this misleading information. We gave our trust to the representative over the phone for our reservation and we provide our credit card information then at the end we will be shock for the charges
Karl S. en
I was given the truck without verifying he starting mileage or gas level. The gas level was at 3/8 yet they recorded it at half and charged me a surcharge The original reservation was for a van that came with a discount. I upgraded to a truck and was not advised that that truck dis not have a discount. The final cost was high, The female attendant was rude and unempathetic, Told me I should have checked the mileage and gas myself and it does not matter if the first person did not tell that the discount did not apply, Thats what I haveto pay
Jaime C. en
maybe to make sure th people in charge of the hitches follow the procedures when they need to attach or tie the 2 inches bolts, the plastic was put in the wrong position so the plastic broke because it was not in the right position where it supposed to be and the 2 inches bolt with the screws became loose .
Karen E. en
Parking space
TACHEL M. en
Very helpful staff!
PETER S. en
The people in front of me took awhile to get processed, but, I guess that can't be helped.
Garett Z. en
Friendly, knowledgeable and prompt. No issues, would rent from here again.
David M. en
The online check in process is a pain in the a**. I understand the need for all of the information, but a few things on that note. Firstly, the check in required taking multiple photographs. You should provide WiFi to your customers so that we don't have to use our data plans (Canadian telecom companies are the devil, and charge a ridiculous amount for even small amounts of data). If you are going to require these photographs be taken for after hours check in, the lot has to be much better lit. The parking lot is dark and deserted at night, behind a large building, in a crime ridden area. Even as a 25 year old male I felt unsettled having to get out of the car and walk around taking pictures like an idiot with my phone. I feel like anyone who is more vulnerable would be a sitting duck for a mugging, especially if nefarious people in the area catch on to the fact that these check ins are happening nightly. Other than that, the staff at this location were excellent.
Cherno J. en
No comment