Customer Reviews for U-Haul at Oddie Blvd

7084 comentarios

1790 Silverada Blvd   Reno, NV 89512
(& Oddie Blvd)

(775) 359-9202

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 359-9202

1790 Silverada Blvd
Reno, NV 89512
(& Oddie Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Reynald G. 
Rating:
1.0

Placed order/reservation on line, it gave us the closest place for the trailer we wanted,Silver Springs( it was almost 40 min from our house) getting there 20min before they opened. When they opened the man helping us was drunk or very hung over ,waited about 30 min to find out that he rented our trailer to someone else, and was very rude when my husband asked why he did that when we had reserved it and sent us all the way out of our way for nothing. Slurring his words the hole time said we picked that location. OMG !! we did not pick that location the web site did no other location had the trailer we needed. My husband drove 40 min back to town to the Oddie location to see if they had one and the customer service there was not good, gave my husband the run around before renting a trailer to him. We have rented from them for the past 10yrs and we will not go back.By this point we are so upset and mad for the way they treated us , They offered to take half or more off the rental and never did. We do not recommend going to the Silver Spring or Oddie Location . They need to have better customer service and find better employees that are not drunk or hungover and have a better bed side manner.

Lauri S. 
Rating:
5.0

Customer did not leave a comment.

Barry I. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

I did not get the blankets or dolly but was charged for them. I would like to get a refund, please

Erin S. 
Rating:
5.0

The person that checked me in tried to charge me for lack of fuel and turns out he just misread the gauge. Other than that, a pleasant experience.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

oscar T. 
Rating:
5.0

Customer did not leave a comment.

Ruperto L. 
Rating:
1.0

I rent trailer from you guys all the time, but this last time I rented a auto transport, I was accused of stealing an employees cell phone without rhyme or reason, so I went back to return the transport trailer, and the manger, (same guy that called accusing me of stealing) helps with disconnecting the trailer from my truck, and casually mentions that his employee found his phone in one of the vehicles on the lot. The manager didn't apologize for the accusation and didn't offer to explain himself as to why I was to blame for the misplaced phone. If you guys can get someone to contact me, I will be more than happy to explain myself further

HUMBERTOHEPIFONI H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Very nice professional people .

PHILIP CHRISTOPH D. 
Rating:
5.0

The Staff was courteous and helpful, we made our reservation and received the equipment we had requested. We were given details about how to return the equipment and we returned the following day and received our receipt. Thank you

Brack P. 
Rating:
5.0

Fast service - nice people

Ernest O. 
Rating:
5.0

Would highly recommend to family and friends!

Eric D. 
Rating:
5.0

Customer did not leave a comment.

MELANIE ANN S. 
Rating:
5.0

Great service

MARLA NICOLE B. 
Rating:
5.0

Fast, fun service!

ERIC FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Customer did not leave a comment.

ARTURO D R. 
Rating:
1.0

I was charged twice on my credit card

Paula C. 
Rating:
5.0

Would recommend to my friends!

ERIC FRANCIS D. 
Rating:
5.0

Great experience

LESLIE JEAN K. 
Rating:
2.0

Poor instructions on the car carrier, car 2heel ratchet straps came undone at least 3 different times. The last time caused the car to come off the carrier and I had to leave it in that city, long beach, and get it towed the rest of the way home.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD YOSHIAKI E. 
Rating:
5.0

Have the equipment requested available. Some of the moving items weren't available.

DIANA KIMREY B. 
Rating:
1.0

Overcharged us for mileage we didn't do.

SARAH GRACE G. 
Rating:
5.0

By far the best location to drop off. Friendly staff helped my dad and I get checked in and they were super fast

JARELLE G. 
Rating:
2.0

Have sufficient staffing, I was on hold for over 30 minutes in the phone, I finally hung up and booked online. reserved pads but when I got there they had none quite an ordeal to get them to adust the bill for this.

Kenneth P. 
Rating:
4.0

Not much. Might need better engine service.

EDDIE B U. 
Rating:
5.0

Customer did not leave a comment.

RICHARD THOMAS I B. 
Rating:
5.0

This is the best U-Haul location in Reno/Sparks!

ERIC FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

Henry T. 
Rating:
5.0

Customer did not leave a comment.

Henry T. 
Rating:
3.0

Customer did not leave a comment.

DANIEL W. 
Rating:
1.0

This location damaged my vehicle after rescheduling my appointment three times and didn't even finish the install. After renting from them for 2 decades, I will never step foot in this location again. Worse Uhaul experience ever.

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

LYLE RAYMOND H. 
Rating:
5.0

Excellent uhaul location! Friendly and quick staff!

ERIC FRANCIS D. 
Rating:
5.0

Very nice staff

BRYAN JAY CALIVA R. 
Rating:
5.0

Customer did not leave a comment.

TERRI LYNN S. 
Rating:
3.0

Customer did not leave a comment.

JAMIE MARIE H. 
Rating:
5.0

Customer did not leave a comment.

VINSENT B. 
Rating:
4.0

Customer did not leave a comment.

GEORGE MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN ANNE H. 
Rating:
3.0

Customer did not leave a comment.

EDWARD MARTIN Q. 
Rating:
1.0

They did not have my reservation for a 15 foot truck. Told me they only had a 20 foot. Wouldn't agree to price for 15 since my reservation was not right. I get triple a discount at all other Uhaul's. .79 cents a mile instead of 1.09 and Lydia wouldn't help with rate. Waited 1 hour in line to get a uhaul they didn't have. I will never go back to this Uhaul or recommend. Poor customer service, disgruntled employees don't make for a good experience. I was nice considering this Uhaul failed.

KEELY CAPRICE G. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
3.0

Customer did not leave a comment.

EMMANUEL R. 
Rating:
5.0

Staff was very nice and helpful

Jacob L. 
Rating:
3.0

Checking the truck back in was a better experience than checking it out was. I wouldn't say rude, but the check out woman (same on future call) was far less friendly than the check in woman was. Also, I rented an appliance dolly and in the back of the truck was a regular dolly instead. I already have a regular dolly so this was pointless and made my move more difficult. When I called they just said bring it back and switch it out for the correct dolly. I did not have time to do that so I'm just out the $10 rental fee which makes me unhappy since I didn't even use the (less priced) regular dolly. I guess, shame on me for not inspecting it closer upon pickup. I just wrongly figured they could give me the correct one in the first place.

Billie S. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE ELIZAB A. 
Rating:
5.0

Customer did not leave a comment.

VALERIE H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SVEND K. 
Rating:
1.0

I asked to buy an adapter from 7 pin to 4. They were clearly on the wall, but the refused to sell to me saying that they would not work for my application. I showed them matching parts numbers and all and they refused to sell me the adapter. Made me wait for the auto one across the street to open and buy exactly what they had on the wall at a marked up price before letting me take the rental trailer. Whole thing set me back hours and made me miss my appointment. Whole day wasted because of non knowledgeable employees who know less about the equipment than the customer.

Lonnie P. 
Rating:
4.0

Customer did not leave a comment.

HUNTER MATTHEW P. 
Rating:
5.0

I didn't find any problem with them. I was treated well and a

Cynthia O. 
Rating:
1.0

We were in a hurry to pick up our truck and had rented it online to make it an easy, FAST process...The truck we got into had no gas and a punctured gas tank! WTF??? We then had to go into the store, wait in line and then wait over an HOUR for the staff to figure out how to transfer our contract to a different truck! When we finally left the office the manager said he would make it right with a discount when we returned our truck. He was gone when we returned it. No discount for the horrible experience! Horrible experience!!!

Vincent P. 
Rating:
4.0

Customer did not leave a comment.

CORT MATHEW C. 
Rating:
5.0

Would highly recommend this location to everyone!

ERIC FRANCIS D. 
Rating:
5.0

I've been using this location since I moved here, probably 15 yrs, and honestly, I've never had a problem. The equipment has always been clean and ready, and the staff always professional. I will definitely recommend, every chance I get.

LARRY DON M. 
Rating:
5.0

Its no mystery why this location has 5 stars!

ERIC FRANCIS D. 
Rating:
1.0

Long wait loved the service AT THE END From your employee but overall will never use u haul again

josh B. 
Rating:
2.0

Truck ok,but checking it. In and out was a nightmare,severely understaffed and employees trying to work but overwhelmed by very busy mornings,

John W. 
Rating:
5.0

I have used this location multiple times this past year, They are a group of hardworkers, always busy but always hustling and pleasant and that's not easy in the heat and with the public these day! Give them all a raise!

SUSAN E. 
Rating:
4.0

More help at counter

Kristie N. 
Rating:
4.0

I will try using the mobile app next time to see how quickly can pickup my reservation. Just a busy location.

DIANE M B. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Gracias por el buen personal

JUAN EUSTAQUIORA C. 
Rating:
5.0

Mr Miguel the Manager is professional, friendly and made my moving experience easy. Mr Miguel should be recognized for being a great manager. This UHaul facility is clean and runs smoothly. A true Blessing during a stressful time.

Lizette F. 
Rating:
5.0

Very friendly and helpful staff. Thank you!

Justin S. 
Rating:
5.0

Customer did not leave a comment.

RHONDA RAE G. 
Rating:
5.0

Friendly staff, quick service, clean well-maintaned equipment!

ERIC FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Nothing. They lady checking me in was absolutely amazing and was doing the work of 3 people!

ANDREW JAMES H. 
Rating:
5.0

great customer service

demetrius L. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP N. 
Rating:
5.0

Not clean in back or front dirt windows and in need of a good wash

DAVID A. 
Rating:
3.0

paid for truck to move stuff, why am i paying for gas again, why is truck 300 if gas isn't included?

ALEC MACKINNON B. 
Rating:
3.0

The woman who helped us get checked in was very nice and helpful, they were able to get our truck out and ready, even with a lot going on. The major issue was that we showed up at 7am expecting to do the 24/7 check in but was unable to do so. I never received a communication alerting me to this change.

KELSEY LOUISE A. 
Rating:
3.0

Make sure you get a receipt when turning in any equipment. This location called 2 hours after we returned the equipment and told us that they were going to charge us a late fee. We explained what happened they said that they would correct the mistake. Then another 2 hours later we received a text that we we being charged a late fee for the late equipment. We immediately called the location. And talked to someone that said they would figure out what had happened.

DANIELAARON P. 
Rating:
5.0

Customer did not leave a comment.

Hamza A. 
Rating:
3.0

Vehicle had a lot of miles in it and struggled to shift gears.

Mohammad I. 
Rating:
3.0

Improve cleaning of rental units as well as deodorize inside of cabin of vehicles.

JOSE FERNANDEZ O. 
Rating:
5.0

Cargo truck smelled like smoke but attendants quickly sprayed with some scented aerosol to help mask it.

Rachel H. 
Rating:
3.0

Lengthy online check out process

KRISTINA ITLIONG S. 
Rating:
3.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Highly recommend these guys!!!

ERIC FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

Marlon M. 
Rating:
5.0

Maria was awesome checking us in and great guys getting us set up. Best uhaul in Reno

Shannon W. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Everyone was super nice, friendly and easy to work with. Thank you!

Chelsea N. 
Rating:
4.0

Provide Remote with key for convenience

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

They were so busy but did an absolutely amazing job. The whole team that worked on 8/19 were wonderful.

Jennifer O. 
Rating:
5.0

Excellent trained staff, very helpful when arriving and departing

BRADLEY J. 
Rating:
5.0

Customer did not leave a comment.

KIM M. 
Rating:
5.0

Clean facility, friendly staff!

ERIC FRANCIS D. 
Rating:
5.0

Lydia and the staff at this Location are wonderful.

RYAN K. 
No reviews have been submitted for this location.

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