Customer Reviews for U-Haul at Northern Pkwy

4,654 comentarios

4111 W Northern Pkwy   Baltimore, MD 21215
(Reistertown Rd)

(410) 358-1473

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 9:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 358-1473

4111 W Northern Pkwy
Baltimore, MD 21215
(Reistertown Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 9:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
5.0

I love using U-haul equipment whether it's a truck or other services. Gracias

Lynette L. 
Clasificación:
5.0

Keep up the good work

Carlos F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
5.0

I did not have a reservation and the people were outstanding in their service. Wonderful location!!

Avraham L. 
Clasificación:
3.0

Start with more gas.

MARY H. 
Clasificación:
4.0

Van was not clean when I picked it up and had debris inside.Also the change oil soon light was on.

Maurice D. 
Clasificación:
1.0

Got charged $33 for 5 gallons of gas for 11 miles of driving.

Bryant C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christophe A. 
Clasificación:
3.0

Got a flat tire less than an hour after picking up the truck. There did not seem to be anything that punctured the tire so this was odd. There were serious delays in response time for a provider to come out and fix the tire, we were on the side of the road for two hours. While I appreciate the mechanic came out quicker than the estimated wait time, the estimated wait time was 90minutes, after having already waited 30-40 minutes to get confirmation that a provider responded to the request.

Destiny B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aubrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine W. 
Clasificación:
5.0

The young man that provided service for me on that day was there alone and did an excellent job in communicating with the customers, in efficiently getting people in and out, and aware of his condition and situation of working alone that day or that morning and he was an overachiever in my opinion did an excellent job

Timothy O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheronda G. 
Clasificación:
1.0

Give me back my $100 you wrongly took from me.

Antoni J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaye M. 
Clasificación:
5.0

The manager and team member did a wonderful job with assisting me with u haul

Kenneth J. 
Clasificación:
5.0

Maceo is the best, professional service , extremely satisfied with the service I will always use this location and I will recommend it to my friends Thank you for a beautiful experience

Rachid A. 
Clasificación:
5.0

Super helpful staff at U Haul.

Elizabeth S. 
Clasificación:
5.0

No, been going there on abd off few years back and just as courteous abd helpful as before and good price for 10 foot rental.

nancy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyril S. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert G. 
Clasificación:
5.0

I've rented from uhaul maybe 20 times in the past. The employee at the Northern Parkway location who helped me get my rental was by far the best, most helpful uhaul employee I've ever dealt with.

Jacob K. 
Clasificación:
5.0

Really helpful for our situation which was multilayered. Will definitely use this location again and recommend to friends.

Brenda C. 
Clasificación:
2.0

The truck was wet from a door remaining open in the rain. The truck was also unclean and the line to receive the truck was an hour long with only 4 individuals ahead of us. Also no parking on the property was extremely inconvenient

Tekoa L. 
Clasificación:
1.0

This was a very very bad arrangement They never took my credit card information so that the registration would be totally complete when I got there to this location the truck wasn't there and 1 hour and 45 minutes later I was told to go to another location and I would be discounted $52 for the deposit and that never happened meanwhile I had 7 people waiting on me to help me unload my mother's home for 4 hours that I paid for and lost 2 hours of that 4 because the truck was not available also The truck was not ready I helped clean it aspect it I spent $85 to fill the tank up because the tank was half full. The man at the Pennsylvania location was so nasty and arrogant that gave me an ultimatum to rent one of his truck that was a 10 foot or call the customer service. This was really bad. I lost money and time.

Patience J. 
Clasificación:
5.0

Had no problem reserving a truck. The customer service was great and very professional. The price was great. Will use U Haul again when I need them. 

Earl J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannel B. 
Clasificación:
5.0

Nothing every step was excellent from the reservation to going into the store we didn't be salesperson he was awesome great great personality the young lady as well great personality educated me everything I needed to know it was a wonderful experience I give a Five Star Plus

Jeannie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
1.0

There is no where to park your own car. There was 1 person working and extremely slow. I waited 30 minutes in line. My truck had garbage in in it from previous customer, smelled like an ashtray and had cigarette ashes all over the console. It was disgusting.. I was also given my truck with just 1/16 of gas in the tank!

Amy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crispus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandri W. 
Clasificación:
5.0

I always go back to Uhaul! This visit went over and beyond the usual great service!

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAVONNI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elenora F. 
Clasificación:
5.0

El cliente no dejó un comentario.

sabrina T. 
Clasificación:
5.0

Great customers service I would rent here all the time

calvin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
3.0

Got there after close of the day cannot really say much

aninfemi J. 
Clasificación:
5.0

It was easy and affordable

myra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aubrey P. 
Clasificación:
1.0

El cliente no dejó un comentario.

gerard H. 
Clasificación:
5.0

Clean out the front and insde the truck 10ft And if the company would put the gas at halfway that will help out alot.

Kelvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim F. 
Clasificación:
1.0

Uhaul charged my card $1500. Took my bill money out. Now my account is in the negative.

Latasha B. 
Clasificación:
5.0

In this age of being polite, Hospitable, & professional being old school it's been a pleasure to do business with your company. A light in so much darkness is refreshing! Keep up the good work!!

Bryant W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERNELL B. 
Clasificación:
4.0

Clean the Trucks better, have more clear instructions on truck operations. The Attendent that assisted me was very Professional, informative and polite.

David J. 
Clasificación:
2.0

The staff was very attentive and had excellent customer service despite of the store being under staffed on a weekend. Which appears to be the busiest. Due to lack of staffing the vehicles were not clean, there was a drug needle found behind the seat. I am very disturbed because I use this location because of the convenience. I was unable to get the vehicle I made reservations for because the key did not work. Tinette and Maceo are outstanding workers due to the circumstances they have to deal with. I am totally dissatisfied.

Lakeshia W. 
Clasificación:
5.0

Customer service excellent

Talon J. 
Clasificación:
5.0

Great

WILLIAM E. 
Clasificación:
5.0

Great experience Great team

MILTON S. 
Clasificación:
3.0

Manager was helpful employee was rude and not helpful.

Dorian W. 
Clasificación:
5.0

Muy bueno

JOSUE R. 
Clasificación:
5.0

Manager is very business and friendly! I think that is a good combination. Need more like her during these times.

AUBREY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

I'm only voted above average cause I've used this location before. Not sure what happened this time. Customer service woman was very friend and exceptional. The truck I rented was subpar and below average from what I've rented from them before. The truck's transmission light was on and vehicle road exceedingly ROUGH like the transmission was about to go bad. There were cigarette ashes in the cupholders...why???!!

Christopher C. 
Clasificación:
5.0

Wow - talk about friendly customer service. Both the people working pick up and drop off were great.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUBREY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mo Z. 
Clasificación:
4.0

Woman at front desk was awesome. Has a lot of tattoos and friendly.

ARNICE J. 
Clasificación:
5.0

Fast and simple... nothing

Ira M. 
Clasificación:
2.0

The vehicle kept dying had to keep getting a jump had to buy jumper cables couldn't fully move took longer than I expected

Erica K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARMAGNE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA J. 
Clasificación:
3.0

Have equipment cleaned and properly inspected. I wasted over an additional half hour trying to get another vehicle because the initial vehicle had a tire that was no good. The second vehicle was much better. This also appears to be a very busy location so more help looks to be needed especially in the mornings. This was true the day I picked up and the next morning when I returned. Unfortunately for me had to give keys to representative and I did not get credit for the excess gallons of gas I put in, which I understand from listening to a representative at the location that a credit for excess gallons should have been issued to me.

KRISTINA N. 
Clasificación:
4.0

Both of counter personnel were very helpful and knowledgeable. Lady especially friendly. Good experience

MICHAEL G. 
Clasificación:
5.0

Nada

ERNESTO M. 
Clasificación:
4.0

Please keep gas in your fleet. Even it's a just a quarter tank.

Maurice E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica V. G. 
Clasificación:
4.0

Good customer service

FRANCIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PUNEET A. 
Clasificación:
3.0

Hire more people to work. It was only one gentleman working and the line was out the door..trucks was everywhere..it was a hot mess..

Stacey C. 
Clasificación:
5.0

The employees were very helpful, knowledgeable and assisted me in understanding how to best address my needs

PURCELL W. 
Clasificación:
5.0

back of truck not swept out. blankets were dirty. truck cab was not cleaned: dusty dashboard, dirty windshield

Brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Customer Service was great!

Dannette W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON R. 
Clasificación:
5.0

The agent Tinette was phenomenal in her professionalism and her customer service skills.

JULIO B. 
Clasificación:
5.0

Not sure out standing Service

YVONNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK P. 
Clasificación:
5.0

Great Job!!!

ALFRED L. 
Clasificación:
1.0

El cliente no dejó un comentario.

NISHA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

The young man servicing was top shelf customer service.

Marc N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY C. 
Clasificación:
5.0

Make sure the vehicle is clean in the cab and free from smoke fumes

Raymond B. 
Clasificación:
5.0

Everything was great I will definitely book uhal again.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLYSON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD S. 
No se han enviado comentarios para esta ubicación.

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