Customer Reviews for U-Haul at Northern Pkwy

5,158 reviews

4111 W Northern Pkwy   Baltimore, MD 21215
(Reistertown Rd)

(410) 358-1473

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(410) 358-1473

4111 W Northern Pkwy
Baltimore, MD 21215
(Reistertown Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

desmond sampson 
Rating:
5.0

Customer did not leave a comment.

Ashley Richardson 
Rating:
5.0

The entire team is awesome and efficent. This is a very busy store but they do well working together to help customers. The store manager always goes above and beyond. We rent at least 3-4 times a month— this is our store of choice in Park Heights- Great Job.

Valarie Matthews 
Rating:
5.0

I always appreciate the kind, attentive, professional service received at this location. The manager is always readily available and helpful. The store and the vehicles are well maintained. I highly recommend this location as a Five-Star facility.

Sheila Davis 
Rating:
3.0

Yes the truck was clean but the maintenance was not maintain. It was shaking and the gear leveler kept getting stuck. The person who waited on me was very help, work friendly and pleasant.

Sharon Quince 
Rating:
4.0

Someone had likely replaced the timing belt tensioner and stripped the aluminum mounting bolt holes by cross threading them. You need to improve the quality and oversight of contractors doing your regular maintenance; we were stranded on the side of a dangerous interstate for nearly 3 hours.

Stephen Chisholm 
Rating:
5.0

Mr. Flowers was so personable and resourceful. This was my first time renting a truck. He explained everything and I did not feel rushed. I will go back.

Minerva Eaton 
Rating:
5.0

Great customer service and vehicle quality is great

Arthur Johnson 
Rating:
4.0

Customer did not leave a comment.

william ford 
Rating:
5.0

The truck was cleaned but the smoke smell was hard to take.The customer service was wonderful very pleasant and I would recommend.

geraldine johnson 
Rating:
1.0

Customer did not leave a comment.

Arlette Graham 
Rating:
5.0

Customer did not leave a comment.

devon foster-robinson 
Rating:
4.0

Keeping a safe and clean environment with better customer service

LASHAWN SMITH 
Rating:
3.0

They need to walk out with customers when they pick up the equipment.

Vanessa Tatum 
Rating:
5.0

The guy who worked on 3/8 Saturday This young man did his thing he was really friendly I was in and out Fasting then when it’s two people

Renee Eubanks 
Rating:
5.0

came at the last moment he had a truck ready and clean, brought it back the same day at 7 PM and he was still there working, I drop the key off and let him know that I thanked him for a good truck, because it was raining outside and sometimes the tires don’t be good at U-Haul but this truck was good

Alyssa Thomas 
Rating:
5.0

Customer did not leave a comment.

Tierra Gilmore 
Rating:
4.0

Customer did not leave a comment.

Robin Bolling 
Rating:
5.0

Customer did not leave a comment.

daren epps 
Rating:
5.0

Customer did not leave a comment.

Menachem Fine 
Rating:
5.0

Customer did not leave a comment.

Jinge Wang 
Rating:
5.0

Uhaul representative was polite helpful and very professional

PATRICE COLE 
Rating:
2.0

Customer did not leave a comment.

Ivy Harris 
Rating:
5.0

Customer did not leave a comment.

Michelle Hooper 
Rating:
5.0

Customer did not leave a comment.

Antonio Wiggins 
Rating:
1.0

they need to be more professional and not have the customer wait for five days before you get back to the person.

William Cox 
Rating:
4.0

Have trained staff available for pick ups and returns, so you gm or most pleasant team member have to work both registers. However, was very happy that the equipment I reserved was available. The move went surprisingly well. Thank you.

Rosemarie Gray 
Rating:
5.0

Customer did not leave a comment.

Willie Godfrey 
Rating:
5.0

The fan for the heat didn’t work

JAMES JORDAN 
Rating:
4.0

Have equipment available for next customer

david fulton 
Rating:
5.0

Great service over all.

CATHY HAMLET 
Rating:
4.0

Customer did not leave a comment.

David Counts 
Rating:
1.0

Customer did not leave a comment.

Devin Murphy 
Rating:
5.0

Get the door fixed.other than that the customer service was 100 percent. Thank you

Donna Smith 
Rating:
3.0

Customer did not leave a comment.

Whitney Camphor 
Rating:
5.0

Robert was very friendly and helpful. This location had all the supplies needed for my move.

Thant Wright 
Rating:
5.0

Not able to imlrove on next time.Customer service was great and made you feel they cared and the entetaction was great from the rental to the return of the truck.

lavern conway 
Rating:
5.0

I would recommend that the bed of the pick-up truck, be cleaned more through!

Michael Holly 
Rating:
5.0

The staff is always super accommodating and kind. This is my go-to location.

Waunita Scott 
Rating:
5.0

Nothing, I always receive exemplary service!! Employees are always professional and courteous.

Lejuan Robinson-Brooks 
Rating:
5.0

Customer did not leave a comment.

Richard Allen 
Rating:
5.0

Attendees were good. The vehicle was not ready, was located in the back (another vehicle had to be moved) and the tires were low (indicated in the display) and even after refilling (loss of time...) were still indicated to be low.

Shalom Taragin 
Rating:
5.0

First time at this location very friendly and efficient. Returning the truck was flawless and very easy. Thank you!!!

PAMELA GREEN 
Rating:
5.0

Customer did not leave a comment.

Brenda Montgomery 
Rating:
4.0

Maintain the maintenance of the equipment. At least make sure all headlights are working

Karen White mallary 
Rating:
5.0

Rob was simply amazing! Such a genuinely nice, caring person and excellent representative of U-Haul. In a time when it far too often feels like customer service is dead, Rob is the epitome of customer service. It's apparent that that's who he is and not just how he performs his job.

Waunita Scott 
Rating:
5.0

Always be courteous and professional

Lynda Ingram 
Rating:
5.0

Facil y rapido sin complicaciones

pedro aldana 
Rating:
5.0

Customer did not leave a comment.

Candice Beliele 
Rating:
5.0

Customer did not leave a comment.

VIKRAM CHIB 
Rating:
5.0

Customer did not leave a comment.

Maria Gulliver 
Rating:
5.0

but the truck didn't have gas

florentino ambrcio 
Rating:
5.0

Customer did not leave a comment.

kailha robbinson 
Rating:
5.0

Lower the price of mileage to at least $.99 a mile

Tarvaris Shands 
Rating:
5.0

Customer did not leave a comment.

Shenita Gill 
Rating:
5.0

These guys were very accommodating and helpful. Great rates and great customer service!

Kevin Tilghman 
Rating:
4.0

I picked up my 26ft truck the day after a snow storm and was surprised to find the truck still covered in snow. No one in the store offered any type of assistance with cleaning it off.

Patrice Jackson 
Rating:
5.0

Customer did not leave a comment.

Cambria Powell 
Rating:
5.0

Customer did not leave a comment.

Arthur Johnson 
Rating:
4.0

Customer did not leave a comment.

rodney johnson 
Rating:
5.0

I had a very good's experience with this location, yet a gain. Robbery, the store manager, was great and made the experience wonderful.

Serena Johnson 
Rating:
5.0

Customer did not leave a comment.

JEROME TYLER 
Rating:
4.0

The mileage rate was too high for local trip.

ramonja williams 
Rating:
4.0

Customer did not leave a comment.

DAVID HALL 
Rating:
5.0

Customer did not leave a comment.

Shaquana Beasley 
Rating:
5.0

Good customer service and friendly

ALLYSON BOYETTE 
Rating:
3.0

Customer did not leave a comment.

Robin Hawkins 
Rating:
5.0

Customer did not leave a comment.

Dania Harrid 
Rating:
5.0

I don't have any complaints,and staff was Great!

tracey maberey 
Rating:
5.0

Customer did not leave a comment.

Greg Bryant 
Rating:
1.0

Customer did not leave a comment.

Kimberly Brown 
Rating:
5.0

Nothing, everything was perfect and the people who work there are really nice

Chaim Sitrin 
Rating:
5.0

Customer did not leave a comment.

Jo Martin 
Rating:
4.0

Customer did not leave a comment.

dennis king 
Rating:
5.0

Customer service was A1

Sierra Hendricks 
Rating:
5.0

Quick easy convenient

Sharnelle Marshall 
Rating:
5.0

Have the trucks available we reserve. If it is not available send the truck from another location for the customer.

Katina Allbrook 
Rating:
5.0

Customer did not leave a comment.

Cambria Powell 
Rating:
5.0

Customer did not leave a comment.

Mayowa Akosile 
Rating:
1.0

The worst never renting again from uhaul

Alexander Mejia 
Rating:
5.0

None Excellent timely, experience. The van was in top shape and provided ample space for the pick up of food for the church. This location has excellent Customer service and it is highly recommended.

Sheila Davis 
Rating:
5.0

Customer did not leave a comment.

Shalonda Farabee 
Rating:
5.0

The staff I think his name was Robert but anyway he was professional and accurate, did his job accurately and in a timely manner. Respectful to me and other customers. He was able to stay professional and multitasking at the same time

Maria Baker 
Rating:
5.0

Keep up the good job!!!

Aaron Lesesne 
Rating:
4.0

Be sure too c to it gas in truck

vondalier spruill 
Rating:
5.0

Everything is good

Tarah Mickens-Cole 
Rating:
4.0

Good customer service

ralph bolton 
Rating:
3.0

Customer did not leave a comment.

Latora Blassingame 
Rating:
5.0

The uhaul team at Northern parkway always does an outstanding job in representing the organization. Uhaul as a whole need to make a small space where the customer can sit down and relax while waiting for service of any kind that’s more than 20 minute, especially the disabled.

Arthur Johnson 
Rating:
5.0

Customer did not leave a comment.

Robert MYERS 
Rating:
5.0

Great service from the staff at northern parkway uhaul

Arthur Johnson 
Rating:
5.0

Customer did not leave a comment.

Greg Bryant 
Rating:
5.0

The parking lot is small

Dewayne Baldwin 
Rating:
5.0

Customer did not leave a comment.

Monique Henderson 
Rating:
3.0

One headlight is out and several warning lights were on as well.

eryn brown 
Rating:
5.0

The whole staff was professional and friendly. Shout out to all Tion, Derrick and Ms. Maria. Thank you so much.

Denise Smith 
Rating:
4.0

The staff are always friendly and great. The equipment needs better maintenance. The last two rentals I went out to the truck to find something wrong and had to come back to exchange for another truck. Only to find out there’s something usually wrong with the new one but less of an issue so I just go on. Your staff is very quick to make the change to a new vehicle but it’s still a hassle that holds up my time.

Shaves Rogers 
Rating:
4.0

It would have been nice to have options when selecting a cargo van. There was a shortage of cargo vans at the time of my rental.

Merle Morgan 
Rating:
5.0

Extra nice and very friendly

Steven Block 
Rating:
4.0

Customer service was awesome. Surprisingly the younger guys from the time I got there to the time leaving they were awesome. In particular there was a young guy parking and cleaning the cars he assisted me. And reiterated that make sure you have a full tank and to check for trash. Great guys. There was an older lady there who need’s customer service training. She sucked in a bad way

Sean Thaniel 
No reviews have been submitted for this location.

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