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Rosa LCustomer Reviews for U-Haul at Northern Pkwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maintenance on your trucks, the truck I rented had “check engine light on and tire pressure was very low! I deserve a refund or a partial refund!
sheri pThe uhaul place is sending me a bill after I paid everything all charges in full an it can impact my credit but I fully paid already. Jarell reddick
Jarell RAlways efficient and fast! The team here is very helpful!
Valarie MLangston Hughes will continue to rent your vehicles due to the friendly and economical service. Thank you.
Minerva EMy pickup was perfect and dropoff was perfect HOWEVER after I dropped off the vehicle I got a call that I owed extra mileage and according to the original contract I followed the plan location by location. How extra cost were added Im disappointed and disagreed with. I will contact corporate I’m not sure who is responsible for the misinformation or issues but I followed a strict travel and it was noted upon pickup. An extra $110 was requested and UHaul has a reputation on that very issue and I have never experienced it.
Erci MGreat customer service,staff very attentive
tracey mAll good
DAVID SClean the vehicle
Coblah GGreat customer service. Rob was excellent and made our U-Haul experience a great one. Thank you 😊
JENNA CThe entire team is awesome and efficent. This is a very busy store but they do well working together to help customers. The store manager always goes above and beyond. We rent at least 3-4 times a month— this is our store of choice in Park Heights- Great Job.
Valarie MI always appreciate the kind, attentive, professional service received at this location. The manager is always readily available and helpful. The store and the vehicles are well maintained. I highly recommend this location as a Five-Star facility.
Sheila DYes the truck was clean but the maintenance was not maintain. It was shaking and the gear leveler kept getting stuck. The person who waited on me was very help, work friendly and pleasant.
Sharon QSomeone had likely replaced the timing belt tensioner and stripped the aluminum mounting bolt holes by cross threading them. You need to improve the quality and oversight of contractors doing your regular maintenance; we were stranded on the side of a dangerous interstate for nearly 3 hours.
Stephen CMr. Flowers was so personable and resourceful. This was my first time renting a truck. He explained everything and I did not feel rushed. I will go back.
Minerva EGreat customer service and vehicle quality is great
Arthur JThe truck was cleaned but the smoke smell was hard to take.The customer service was wonderful very pleasant and I would recommend.
geraldine jKeeping a safe and clean environment with better customer service
LASHAWN SThey need to walk out with customers when they pick up the equipment.
Vanessa TThe guy who worked on 3/8 Saturday This young man did his thing he was really friendly I was in and out Fasting then when it’s two people
Renee Ecame at the last moment he had a truck ready and clean, brought it back the same day at 7 PM and he was still there working, I drop the key off and let him know that I thanked him for a good truck, because it was raining outside and sometimes the tires don’t be good at U-Haul but this truck was good
Alyssa TUhaul representative was polite helpful and very professional
PATRICE Cthey need to be more professional and not have the customer wait for five days before you get back to the person.
William CHave trained staff available for pick ups and returns, so you gm or most pleasant team member have to work both registers. However, was very happy that the equipment I reserved was available. The move went surprisingly well. Thank you.
Rosemarie GThe fan for the heat didn’t work
JAMES JHave equipment available for next customer
david fGreat service over all.
CATHY HGet the door fixed.other than that the customer service was 100 percent. Thank you
Donna SRobert was very friendly and helpful. This location had all the supplies needed for my move.
Thant WNot able to imlrove on next time.Customer service was great and made you feel they cared and the entetaction was great from the rental to the return of the truck.
lavern cI would recommend that the bed of the pick-up truck, be cleaned more through!
Michael HThe staff is always super accommodating and kind. This is my go-to location.
Waunita SNothing, I always receive exemplary service!! Employees are always professional and courteous.
Lejuan RAttendees were good. The vehicle was not ready, was located in the back (another vehicle had to be moved) and the tires were low (indicated in the display) and even after refilling (loss of time...) were still indicated to be low.
Shalom TFirst time at this location very friendly and efficient. Returning the truck was flawless and very easy. Thank you!!!
PAMELA GMaintain the maintenance of the equipment. At least make sure all headlights are working
Karen WRob was simply amazing! Such a genuinely nice, caring person and excellent representative of U-Haul. In a time when it far too often feels like customer service is dead, Rob is the epitome of customer service. It's apparent that that's who he is and not just how he performs his job.
Waunita SAlways be courteous and professional
Lynda IFacil y rapido sin complicaciones
pedro abut the truck didn't have gas
florentino aLower the price of mileage to at least $.99 a mile
Tarvaris SThese guys were very accommodating and helpful. Great rates and great customer service!
Kevin TI picked up my 26ft truck the day after a snow storm and was surprised to find the truck still covered in snow. No one in the store offered any type of assistance with cleaning it off.
Patrice JI had a very good's experience with this location, yet a gain. Robbery, the store manager, was great and made the experience wonderful.
Serena JThe mileage rate was too high for local trip.
ramonja wGood customer service and friendly
ALLYSON BI don't have any complaints,and staff was Great!
tracey mNothing, everything was perfect and the people who work there are really nice
Chaim SCustomer service was A1
Sierra HQuick easy convenient
Sharnelle MHave the trucks available we reserve. If it is not available send the truck from another location for the customer.
Katina AThe worst never renting again from uhaul
Alexander MNone Excellent timely, experience. The van was in top shape and provided ample space for the pick up of food for the church. This location has excellent Customer service and it is highly recommended.
Sheila DThe staff I think his name was Robert but anyway he was professional and accurate, did his job accurately and in a timely manner. Respectful to me and other customers. He was able to stay professional and multitasking at the same time
Maria BKeep up the good job!!!
Aaron L