Customer Reviews for U-Haul at Northern Pkwy

4,522 comentarios

4111 W Northern Pkwy   Baltimore, MD 21215
(Reistertown Rd)

(410) 358-1473

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(410) 358-1473

4111 W Northern Pkwy
Baltimore, MD 21215
(Reistertown Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNSILRAY M. 
Clasificación:
5.0

Maceo and the young lady working with him provided the best customer service experience I have ever had with uhaul across several states. They were amazingly kind and competent. I appreciate them so much.

JASMINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

You're wonderful, but you do need more staff, although the lady that took care of me was exemplary. She could have used some help. Everyone was really proud of her. She deserves a raise in position and pay. Gracias.

Wanda S. 
Clasificación:
3.0

The hand truck ordered was not on the truck. The lock did not have a key on the key chain. The worker who by coincidence was there late saved the day otherwise I would have cut the lock on the door.

Allan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUNIS L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Judy B. 
Clasificación:
5.0

The lady who helped me was amazing. Quick and courteous. I've used uhaul many times and she's been the top worker I've worked with.

HAKAN M. 
Clasificación:
5.0

Staff very professional, helpful, courteous and respectful. I intend to let my friends know if the need occurs, this location can help you with everything.

ARTHUR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUBREY P. 
Clasificación:
4.0

I think the staff overall did well . manager was great very welcoming and informative

MICHAEL P. 
Clasificación:
4.0

Everyone was very helpful and professional

SHARVON L. 
Clasificación:
2.0

Customer service needs improvement. Talking on personal phone while im waiting to be helped

DAMON S. 
Clasificación:
5.0

Excellent customer service, very professional.

ERIC S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTWANE L. 
Clasificación:
5.0

The 2 young ladies that were there on Saturday are AWESOME. THE CUSTOMER SERVICE WAS SIMPLY GREAT.

ROBIN J. 
Clasificación:
4.0

Everything was good.The only problem was we had to come back to get the key for the lock on the truck.

CHEL H. 
Clasificación:
5.0

The young lady and gentleman at the front desk are amazing. Superb customer service. Super grateful, good CS is hard to find!

INGRID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA T. 
Clasificación:
5.0

More available associates for faster customer service.

KAMILLE M. 
Clasificación:
5.0

Thank you so much!

Peter O. 
Clasificación:
5.0

Everything was beautiful did this wonderful

JOSEPH J. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
5.0

They accommodated me on my return time

RENAE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH G. 
Clasificación:
4.0

Nice employees. Area does not feel safe.

BRANDON T. 
Clasificación:
5.0

Nothing. Everything was fine.

RONALD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

AISHA S. 
Clasificación:
4.0

Personal amable

HOWARD H. 
Clasificación:
1.0

Hello, Me and my wife had a horrible experience. First I want to report that the customer service was horrible and I did not feel comfortable the service that I received. They ran my card several times and said that it declined. I had to have money transferred to another card and then a different employee had to take over. This location is very disorganized and the staff are unprofessional. I would not go to this location in the future. The second employee rushed us out of the store because they were closing at 5 pm. My reservation was for 4:30 and I was 10 minutes early. The last thing that I want to report is, that when I was leaving out with the truck and the trailer, the employees refused to move the trucks that were checked in and made me back the truck out of the parking lot. It was extremely hard maneuvering the truck and trailer. It took several minutes to turn the truck and trailer around. I didn't even get back home to load my truck until 630.

Michael B. 
Clasificación:
1.0

El cliente no dejó un comentario.

MARLON E. 
Clasificación:
1.0

I was charged for an extra day and location will not answer the phone

ROBERT P. 
Clasificación:
5.0

The staff was knowledgable, friendly, and efficient. I had a small issue with what I was charged after doing an overnight drop off, but the issue was resolved quickly and effectively.

RACHEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODSHA B. 
Clasificación:
1.0

The little short fat one was rude. He seems as if he was just waiting to get smart or be obnoxious with a customer. It was so uncalled for and kind of weird. He begin to show a nasty attitude because i asked one simple question about check in .He is not good for business.

TARA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ONIK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARRY N. 
Clasificación:
5.0

Some on-site parking would make it so much easier.

RACHEL JOY S. 
Clasificación:
4.0

No comment they did a nice job.

Delroy D. 
Clasificación:
5.0

Not sure

JERRY M. 
Clasificación:
1.0

El cliente no dejó un comentario.

COLTEN W. 
Clasificación:
5.0

When I picked up my truck late, the entire staff was awesome. This store is my favorite

LAURESSA A. 
Clasificación:
1.0

Very poor customer service. Asked if I could leave my car on the lot and was told “Absolutely not don't you see the sign” instead of politely saying unfortunately no. Tank was not half full when picked up but required to bring back half full. Also had a hard time finding truck because I told the wrong place to find the truck on the lot. Received no receipt. Would not recommend this location at all

KARA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND M. 
Clasificación:
3.0

The truck broke down right across the street from the location. We stayed with the truck for 90 minutes waiting for roadside assistance. I was assured I wouldn't be charged for the inconvenience and instead I was charged an additional amount for a late return. Everytime I call I'm on hold for more than 20 minutes and have not been able to reach anyone.

JOSEPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY W. 
Clasificación:
5.0

Great experience

Ruwaydah A. 
Clasificación:
4.0

Steering wheel should be wiped down after each customer. I was 20 minutes late returning truck. Employee didn't give me time to finish. Clerks didn't explain final bill to me, just that I'm being charged for this. Explain more details

Diane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanean F. 
Clasificación:
1.0

El cliente no dejó un comentario.

NIAKYSHIA M. 
Clasificación:
3.0

Tell me to stay off line and communicate direct with a location.

john D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rolf S. 
Clasificación:
1.0

Better management

Rashidah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
4.0

The customer service was good as well as the overall experience. However, the person cleaning the equipment maintained the music & sound at an excessively high volume (very disruptive). Otherwise, it was a good experience.

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Okima P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARRELL H. 
Clasificación:
1.0

I was given a truck with the check engine light on and the front seat would not adjust l. I went back in to return the vehicle the manager just took the keys and gave me another key without any paperwork or inspection of the vehicle. I was told the gas was at half a tank but when I inspected it it was not. I told another person who identified himself as a manager about the amount of gas in the vehicle he said okay that's cool. I asked bout retuning the vehicle and was told just put the key in the drop box. I have no documentation of my use of the vehicle the process was very unprofessional

ALMA M. 
Clasificación:
5.0

Customer service was excellent. It was nice to go into a place and all of the staff I encountered was friendly and helpful. Gracias

TIAJUANA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTONIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL G. 
Clasificación:
5.0

Rodney was very professional and kind, and ver very helpful, because of him I will always come back to this location, thank you

DAMIEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAIL F. 
Clasificación:
5.0

Overall good communication.

Ivory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA Y. 
Clasificación:
1.0

I plan on reaching out to the BBB as when I came to pick up the truck, I was asked if I was returning the truck to this location. I replied no, I have it set up to where I drop this off at the Lorton Virginia location as specified from what was set up and agreed upon on the internet webpage. The associate told me no "that's not happening, this is to be brought back to this location" my reply was so I'm moving from Baltimore to VA and had an agreement online and now you're saying I have to drive up over an hour to bring a truck back. Now granted as a customer I was stuck between a rock and a hard place due to this was my move day. So I spent extra time fighting traffic coming back up and spending double the money in gas. This is a horrible from top to bottom. Not to mention when I returned the truck after hours, it would allow me to use the app becaue somebody at uhaul didn't put the correct mileage in the computer. So everytime Inputed the data of the mileage it said this mileage is less then when the vehicle left. This was the worse experience ever. I honestly want someone from U haul to reach out and make this right, if not I'll be going to the BBB in the next week.

William B. 
Clasificación:
3.0

There was issues with the website when I returned the vehicle to check myself in online. I tried this process several times in order to get my $20 back but again it was unsuccessful. I was not pleased with that.

ANTHONY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERDINA H. 
Clasificación:
1.0

The manager in this location its horrible! He thinks because we are spanish people we don't deserve a good costumer service, my husband pay with a card and he don't wanna give no receipt how I soppost to leave from one place with out knowing how much I pay this location for me it's horrible. Bad experience.

ZAIDA L. 
Clasificación:
2.0

Honor and guarantee a reservation time and location , made reservation at Pulaski highway, was booked for a truck at 25th st, 25th st did not have the vehicle, had to go to the other side of town to get vehicle an hour 15 minutes after our reservation time which caused significant delay for or task

KEITH H. 
Clasificación:
5.0

Everyone was super friendly and helpful. 10/10 would rent again

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONIFACE S. 
Clasificación:
5.0

The manager greeted me and was very helpful with getting me the truck I needed. He made the process very easy. I was very impressed with my service

KANTRIA B. 
Clasificación:
5.0

It couldn't be any faster picking up and dropping off

Brian M. 
Clasificación:
4.0

Nada

HOWARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

malleswari S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE A. 
Clasificación:
4.0

vehicle could use a detail clean inside

BARBARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS B. 
Clasificación:
3.0

Ä° never received a call that the trailer would be there and went to the location in my email. Then once there, they got the order mixed up and almost overcharged.

JENNIFER N. 
Clasificación:
2.0

I was over charged for miles

SILAS H. 
Clasificación:
5.0

The UHaul agents were really helpful and co-operative. They were very cordial in our interaction, too. I highly recommend this location to any new or existing customer in Baltimore.

JALAJKUMAR U. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAKEIA H. 
Clasificación:
5.0

The manger at the Northern Pkwy location named Mike provided excellent service. He corrected a previous discrepancy that I had with U Haul's mileage policy. Also the other agents there are always ready to assist you upon arrival with excellent customer service.

Michelle C. 
Clasificación:
4.0

nothing

IRA M. 
Clasificación:
5.0

New guy at the front desk was knowledgeable and friendly. Processed me quickly & checked me in quickly upon return.

VALARIE S. 
Clasificación:
5.0

Everyone was super helpful!!

BRITTANY S. 
Clasificación:
5.0

Best location! Fast service! Great manager and staff 5 ⭐️

jessica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie C. 
Clasificación:
3.0

Have more or Enough Vehicles available for customers.

WAYNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANA M. 
Clasificación:
4.0

Don't add Safe Move insurance without asking. I declined coverage when I made reservation online but was disappointed when I saw I was charged $28 dollars for this.

Eugene C. 
Clasificación:
5.0

Great staff! Friendly and professional!

Alon D. 
Clasificación:
3.0

I rented a trailer that wasn't hooked up or secured properly, after I left the uhaul location and was driving home the trailer came off the hitch and lost control. It was a terrifying incident.

DOUNIA D. 
No se han enviado comentarios para esta ubicación.

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