Customer Reviews for U-Haul at Mineral King

2786 comentarios

1930 E Mineral King Av   Visalia, CA 93292
(1/4 mile East of Ben Maddox)

(559) 827-4575

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(559) 827-4575

1930 E Mineral King Av
Visalia, CA 93292
(1/4 mile East of Ben Maddox)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

Good customer service. Reserved a big truck and they had it ready!

judy B. 
Clasificación:
5.0

Customer service was awesome

Sherry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISOL V. 
Clasificación:
5.0

good service

Alfredo G. 
Clasificación:
5.0

Very helpful employees. Car trailer was a pleasure to haul with.

TODD W. 
Clasificación:
5.0

Duncan provided great customer service! Was friendly, professional, and made the process as easy as possible

Steven C. 
Clasificación:
5.0

Great service.

Clinton H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad J. 
Clasificación:
4.0

Thank you Duncan, smooth friendly checkout, and Joel for always providing super fast return while handling numerous returns. We rent weekly and nice to be provided with friendly service!

Inez P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Annette B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shong S. 
Clasificación:
4.0

The person that helped us was very capable and helpful. She was patient and efficient - wish I knew her name. The right side mirror was broken and not functional. This truck was huge and we could not drive it 220 miles without a functioning right side mirror so we had to tape it place. This was a safety issue and I was very unhappy about this.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy A. 
Clasificación:
4.0

El cliente no dejó un comentario.

james P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan K. 
Clasificación:
3.0

There was a very long line. We waited almost 30 min to be helped. The lady at the counter was leaning her head in her hand, talking about how she was working overtime, having problems with every customer she helped. But the gentleman who helped us was really great. Efficient, professional, and friendly.

Jeremiah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary M. 
Clasificación:
2.0

Hire more staff. Wait times were unbelievable.

Katarina J. 
Clasificación:
4.0

El cliente no dejó un comentario.

george V. 
Clasificación:
5.0

The staff was very helpful. They were able to help me find a truck and save money. Thank you Duncan

Arthur G. 
Clasificación:
5.0

The drop off was very easy. Need more workers in the office part to help customers with their pick ups

Kimberly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL V. 
Clasificación:
5.0

Best experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
4.0

Service was good. Thanks

Raul N. 
Clasificación:
5.0

I think his name was Ruben that rented me uhaul.. he was super cool thank you!!

Erin M.  |  First Impressions 
Clasificación:
5.0

Keep doing what you're doing!

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

vannessa R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johannes H. 
Clasificación:
4.0

Truck exterior was extremely dirty and the break system warning light was illuminated.

Randall E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan K. 
Clasificación:
1.0

Try following your own contract. The customer is held to it, you should be as well. Haven't rented from this location for awhile, and I wont be ever again. Over charged an treated like I was the one in the wrong. I'll keep my business at "Burke St".

Rose S. 
Clasificación:
1.0

The employee didn't even know how to connect the trailer and he told my husband “oh you just taught me how to Do my own job” like what ?? Are you kidding me. Also, they're rude and never have anything organized they have your order under different peoples names. Overall they are not organized.

ethen L. 
Clasificación:
4.0

BIG Thank you Duncan. Stressful day with your system down, but you said you would handle it next day and you did. We appreciate your providing friendly service when things aren't going smoothly. Thanks again.

JEFFERY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sixto O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduarda R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik B. 
Clasificación:
1.0

Ordered on line... nothing ready at time of pick up.. had to make 2 trips to get what I was charged for and get my day going.. waste of my time.. no credits.. just excuses..

Richard Remillar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

Good store

Frederick K. 
Clasificación:
1.0

the place was dirty.truck had low tire light on.cab smelled of smoke.

Paul E. 
Clasificación:
3.0

More help,and a little more friendlier. Several times with same person and he was very unfriendly.

Janet R. 
Clasificación:
5.0

Same as Pahrump

DENNIS CLIFFORD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra T. 
Clasificación:
5.0

less hold time when calling 800 number

John O. 
Clasificación:
4.0

Thank you Duncan , Brian for friendly quick check out and Joel for return service. This place can get busy but these 3 guys multi-task and provide us excellent service. We rent weekly, it's nice to get great service!!!

Inez P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian R. 
Clasificación:
3.0

Too few staff. Long wait.

Xuanha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia G. 
Clasificación:
5.0

Have more help at front countersink the wait isn't so long

Jimmy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matias L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAS S. 
Clasificación:
5.0

It was an awesome experience, I can't wait until I have to rent another truck!👍

Rodney B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRAVIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
4.0

The check-in guy is notorious for being curt and cranky. Returning my equipment has been excellent. Priscilla was on duty this evening and she was great! Professional and cordial.

Rose M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy A. 
Clasificación:
5.0

New employee very nice and knowledgeable, Thanks for the great service.

Richard S. 
Clasificación:
4.0

The manager was a little impatient but the 3 employees that worked with us were very helpful.

Mark M. 
Clasificación:
1.0

The gentlemen at the counter was rude when I walked in to return the keys like he didn't want to be bothered. It was my first time using uhaul so I didn't know what the steps were for returning it.

Robin M. 
Clasificación:
4.0

More workers at front deck. Early in morning there was about 4 workers in front desk at noon there was only one

Eduardo P. 
Clasificación:
3.0

Keep your fleet clean

Ernesto B. 
Clasificación:
5.0

It seems that a lot has changed since the last time I rented a UHaul two years ago and I love the changes. Check in/out used to take an hour, this time took maybe 15 minutes. Highly recommend.

Neah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thea B. 
Clasificación:
5.0

All good

Victoria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
4.0

I've been a U-Haul customer for several years. Recent changes to the check-in/out process with the use of smartphone technology has definitely enhanced the service and reduced the sometimes long waiting and lines at the customer service counter. Dispute some frustrations with U-Haul over the years, I have continued to come back time and time again, as I suspect I will continue to do into the future. Their pricing, availability of trucks and trailers, and overall good maintenance of their equipment will continue to bring me back. I appreciate U-Haul, because I don't have to be concerned with storing/parking, maintaining, insuring, or DMV renewals if it were my own equipment - if I need it, U-Haul always has it ready when I am.

Douglas M. 
Clasificación:
1.0

Mugrero de camión

Jorge P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
4.0

Thank you Duncan, we know things get hectic, but he handles the errors and quickly corrects them. We appreciate the friendly service. Thank you Duncan.

Inez P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

It would be helpful to know that when one "reserves" a vehicle, that it is not an actual reservation, but a "request-to-reserve".

Dorothy L. 
Clasificación:
1.0

Awful ! Employee never checked in my trailer and was marked as still in use. Wanted to charge me for extra time when I wasn't even in my possession. Very lazy worker who made us wait and made a mistake on his behalf. Had to go through calls just to figure it out.

Leon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

everett B. 
Clasificación:
1.0

Rented a 6x12 trailer. Waited almost an hour to finish rental contract and get hooked up. Loaded most of it myself because I was tired of waiting. A guy helped do a few things. He did the light check and said I was good to go. Turned out of parking lot, and the loading gate fell down. Wasn't secure when I left. Pulled over to lift it back up. While back there, noticed that the gate opening was not 6 feet wide. Measured the opening and it was only 4ft wide. Turned around, went back into the parking lot. Explained to the guy I needed a trailer that was 6ft wide. He said to go in and talk to some guy with a beard. 8 people inside the office. Waited 30 mins, and still wasn't helped. Apparently the process takes 1 hour per customer I guess. Another guy was sitting down and making phone calls to schedule people in for some sort of service. No idea what that's about, but let's be honest with one another. When there are that many people waiting to be helped, those phone calls could be made at a different time. I went back outside and just had the guy unhook the trailer. It was useless to me. I asked for another trailer, he said only the people inside could help. Went back inside and waited for another 30 mins, still couldn't get any help. Same counter guy with the same customer he was helping for over an hour. Same bearded guy, still not helping anyone and just making phone calls. UNREAL!! I went back outside. Guy checked in trailer, AND HE CHARGED ME FOR A FULL RENTAL EVEN THOUGH I JUST WENT A 1/2 BLOCK AND CAME BACK!! I would expect this type of service at an independently owned rental place. I was told this place was corporately owned and should have received better service. Maybe pay these guys a little more to give a damn, or let the whole crew go and start over. But to charge someone for a rental I didn't even to get to use is beyond ridiculous. Hope corporate is expecting my phone call Monday morning!!

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCIAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold F. 
Clasificación:
3.0

The old man that rented the pick up was rude and unfriendly. When I went to add gas before returning the pick up the fuel receptacle had the valve broken so I could not insert the gas pump. The manager who fixed it by removing the broken valve was helpful

george B. 
Clasificación:
1.0

Give a prompt refund of overpayments. I rented last Sunday and today is Wednesday. The refund of my deposit ($35.78 should have been refunded by now. Also, your technician didn't secure the trailer onto my hitch and it fell off the hitch. Luckily while the vehicle wasn't moving. It could have caused a lot of damage and possibly even a loss of life. Very Poor Indeed!

Danue H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

The ability to one way drop off a trailer would have saved me 6 hours total of driving, and that would have been ideal. But the staff was helpful, and the equipment was decently maintained which is really all you can ask for.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

Great customer service, very friendly and efficient!!

Patrick D. 
Clasificación:
5.0

Chris was super helpful! Facility was clean. Great accessibility for our things.

Julie S.  |  First Impressions 
Clasificación:
4.0

The storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.

Klynton F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher G.  |  Overall Experience 
Clasificación:
3.0

Chris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.

Joy L.  |  Overall Experience 
Clasificación:
5.0

Staff was knowledgeable, awesome service was very helpful!

Consuelo T.  |  Overall Experience 
Clasificación:
3.0

alright

Mark M.  |  Online Move In 
Clasificación:
5.0

Other than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan

Jose M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Isidro C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amina l.  |  Overall Experience 
Clasificación:
1.0

Reserved a storage unit at a location in Fresno, CA and was later told that the unit was no longer available and that the only storage option was an hour away in Visalia, CA. We drove all the way out to Visalia and were told our reservation did not appear in their system, even though I had the Reservation Number and provided it. The only unit they had available was much smaller than the one we had originally reserved and all of our belongings did not fit.

Malena S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James S.  |  Online Move In 
Clasificación:
5.0

Duncan is great!

Benjamin G.  |  Overall Experience 
Clasificación:
2.0

Refusal of billing staff to properly maintain customer information, direct payment for storage units, and still receive late notices for unpaid invoices. Extremely frustrating! Office managers being placed in no win positions by upper management, resulted in lost time, extra effort by the customer. Rental vehicle was filthy and tech on the truck did not work. Very disappointed with Uhaul, after several rentals and storage ventures, this by far was the worst! I will seriously consider my options the next time and I am urging my friends on social media to do the same.

Martin H.  |  Overall Experience 
Clasificación:
4.0

People are very nice and helpful. Very clean

Chris F.  |  Overall Experience 
Clasificación:
5.0

All the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale

Gina V.  |  First Impressions 
Clasificación:
3.0

We couldn't get the 5x15 lockers we wanted on the ground floor. We ended up with 2 tiny lockers.

Alice E.  |  First Impressions 
Clasificación:
4.0

Had good overall experience. Only thing to comment is that, at times, there were too many customers and have waited 20min for someone to help me with reserved booking.

Keon L.  |  Overall Experience 
Clasificación:
5.0

Gracias

Francisco A.  |  Overall Experience 
Clasificación:
5.0

Manager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.

Monique S.  |  First Impressions 
Clasificación:
5.0

Heather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.

Keena S.  |  First Impressions 
Clasificación:
4.0

I was very satisfied with the service.

Peter F.  |  Overall Experience 
Clasificación:
5.0

Pickup and drop off locations as well as storage were great. Very professional and courteous.

jason c.  |  First Impressions 
Clasificación:
5.0

Great move!

Carletta A.  |  Overall Experience 
Clasificación:
5.0

Wanna say thanks to Chritine, she was spot of help.

Stephen H.  |  First Impressions 
Clasificación:
5.0

Thank you very much

wendy k.  |  First Impressions 
Clasificación:
5.0

Alex assisted my checking in and was very clear about proceedures and policys.

William S.  |  First Impressions 
Clasificación:
1.0

Did not answer their phone. Bad customer service. Bye UHAUL.

Michelle H.  |  Overall Experience 
Clasificación:
5.0

Very good customer service. Nice indoor storage units.

John D.  |  First Impressions 
Clasificación:
5.0

Charles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!

tom w.  |  Overall Experience 
Clasificación:
1.0

30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer

ELIZABETH H.  |  First Impressions 
Clasificación:
5.0

New, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!

Lisa N.  |  First Impressions 
Clasificación:
5.0

Charles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez

Pabbie John P.  |  First Impressions 
Clasificación:
5.0

The site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.

tillman s.  |  Overall Experience 
Clasificación:
1.0

We moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.

CHRISTINA S.  |  Overall Experience 
Clasificación:
4.0

Perfect.

Candace F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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