Customer Reviews for U-Haul at Metcalf

9,573 comentarios

7740 Metcalf Ave   Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf)

(913) 381-9300

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(913) 381-9300

7740 Metcalf Ave
Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Accuracy, ethics

Abdellatif E. 
Rating:
5.0

You guys were awesome

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Curtis R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD WAYNE O. 
Rating:
4.0

Truck had used utility blankets in back. Truck pulled to left and had shaky steering. Counter service was very slow due to only one person working

Kris E. 
Rating:
5.0

Customer did not leave a comment.

Gregg E. 
Rating:
5.0

Great customer service

Romeo O. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

Quick & easy. Pleasant staff.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Johannah M. 
Rating:
5.0

Customer did not leave a comment.

Cooper A. 
Rating:
2.0

Have someone in the building to talk to. I spent about five minutes trying to someone to check the rental trunk back in.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Jeanette W. 
Rating:
5.0

Customer did not leave a comment.

Salvador G. 
Rating:
3.0

If you buy products (tape, etc) have them in the rental truck.

Bruce E. 
Rating:
5.0

The guy on the desk was fantastic!!!!!!!! We had a known wiring problem and he helped fix it so we could get our project done!

Kevin B. 
Rating:
3.0

I got my trailer stolen on the area and they recover without calling the police. Weird !

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

Raymond AND Ta P. 
Rating:
5.0

Customer did not leave a comment.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
2.0

Fix your website, specifically the check-in. I do everything required, but still end up standing in line for (25) minutes to get my truck. Why bother using it? Take the money you're spending on your web admin, and hire staff, so there's more than one person at the counter.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Kathrine M. 
Rating:
5.0

Customer did not leave a comment.

Kaleb H. 
Rating:
3.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

GREAT GREAT GREAT GREAT GREAT THE. BOMB !!!!!!!!!

Trisha F. 
Rating:
5.0

We enjoyed the agent's service and attention to our needs. It was a great experience. They attached the trailer and tested the lights. Everything went very well. Thanks!

Ronald C. 
Rating:
3.0

Customer did not leave a comment.

Lydia L. 
Rating:
4.0

Have truck rental ready for pickup at designated time, had to wait for 15 minutes after designated time, senior-level employee gave discount via lowering gas replacement.

Monica K. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

quick and helpful

James L. 
Rating:
5.0

Customer did not leave a comment.

Brendan S. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
3.0

Open on time not late.

David K. 
Rating:
3.0

Lots of moving blankets were left inside the trailer when I went to pick it up. check out was not quick, and the counter help was less than professional.

Doug W. 
Rating:
4.0

Customer did not leave a comment.

Vincent D. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

So super easy to return the truck.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Irene K. 
Rating:
1.0

Tommy was the ONLY person here worth talking about. He was kind, helpful and a terrific young man. He should be the one running this location!

Sarah N. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Excellent customer service!

Kelley P. 
Rating:
5.0

Customer did not leave a comment.

Julana S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

In and out in what seemed like seconds. That's time gets saved and things get done. Great job!

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Amye R. 
Rating:
5.0

This is my go-to place for renting moving vehicles and supplies. Amintra and the entire team are friendly, efficient and helpful. They alsways respond and provide us with just what we need to move our elderly clients from home to assisted living or other senior communities. No other compares to this U-Haul location.

Marcia C. 
Rating:
3.0

Customer did not leave a comment.

Yvonne D. 
Rating:
5.0

These people are so dam good at what they do. That it fascinates the hell out of me how they can have any strength when they get home to even open up the door to their house. These folks run around helping people left and right and making sure everybody's got exactly what they need and they know how to use it. And they take such damn good care of us it just floors me how come these folks aren't getting raises every day. I'm going to have to talk to U-Haul corporation and tell them that this U-Haul on Metcalf and overland Park Kansas. They are gods of U-Haul and I mean that I do business with them all the time. And it floors me how professional they are and everything they do. Just keep up the good work guys the good Lord to put a good word into the big bosses ear and you'll get those raises every day I hope.

SHAWN R. 
Rating:
3.0

I requested a closer location, I was not happy about having to go to this farther location. This has happened now on multiple rentals. The ONLY counter person was busy with another customer and had an issue getting help. When I finally got the key, they said its out front, let us know- then started helping the next person.

Gustaf L. 
Rating:
5.0

Bernard was quick to get us going and quick to check us out! When moving, one less thing to slow you down is huge!

Lillie M. 
Rating:
5.0

I dont like the fact that you have to take pictures of your drivers license on your phone. It doesn't feel secure. The owner of this facility was great. She was very helpful!

David M. 
Rating:
5.0

Was extremely impressed with the ease of returning equipment and the extra special effort from the team. Dropped off the tow trailer a day early and one of the staff hopped in the 26' van to move it around the yard so it would be easier for us to leave. They went above and beyond!

David R. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

Nothing. I was what I count on. Quick easy and reliable.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Morgan E. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
4.0

Trailer had mulch in it that would have been 2 sec for someone to sweep out. Nice cashier took lots of time with people ahead of me and that's great but since my checkout was basically in the app anyway why couldn't I just go ahead and do it that way rather than wait 20 mins for her to chat with the other couple about times she towed a trailer before?

John S. 
Rating:
5.0

Customer did not leave a comment.

Prescott L. 
Rating:
5.0

Customer did not leave a comment.

Diane T. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Kandace M. 
Rating:
5.0

Very fast and easy. Lots of trucks and trailers to choose from.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Morris C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Great service

eric C. 
Rating:
5.0

Customer did not leave a comment.

TriciA S. 
Rating:
5.0

Customer did not leave a comment.

Chuck D. 
Rating:
5.0

The 24 hr share app asked for additional information after I had already entered info from home. I thought this was additional that took up more time than required.

Desiral H. 
Rating:
5.0

Customer did not leave a comment.

Clyde H. 
Rating:
4.0

Customer did not leave a comment.

Alec S. 
Rating:
5.0

Everything was great. The girl at the counter was super and the young man who took care of my return was very nice!

Elizabeth A. 
Rating:
1.0

Customer did not leave a comment.

DEAN P. 
Rating:
4.0

Customer did not leave a comment.

erin C. 
Rating:
1.0

Multiple bad experiences with this location.

Andrew B. 
Rating:
2.0

I was very pleased with the work of the staff

Oleg K. 
Rating:
3.0

was not a clear place designated to park the uhaul after hours. I was also not informed where the key drop box was and I had to search for 30 minutes thinking it was attached to the main building but it was on the street with no clear sign visible unless you were pulling in the main entrance of the parking lot.

LeeAnn C. 
Rating:
5.0

When I arrived at this location for rental they were extremely busy but had three employees waiting on customers. They were vey efficient and courteous.

DanielL T. 
Rating:
5.0

Fast service

David G. 
Rating:
3.0

Picking up was a hot mess. The girl behind the counter seemed miserable and didn't want to be there. Then the gentleman that helped me get the truck wasn't the nicest in regards to guiding me to the correct truck. Truck was clean. Dropping off staff was super nice though!

SARAH F. 
Rating:
4.0

Customer did not leave a comment.

August S. 
Rating:
3.0

The windshield wipers were very worn. Couldn't see during the rain. If they turn on the squirrs for a second, that would have been seen.

Darlene C. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

Christian H. 
Rating:
2.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Very professional. Slightly understaffed

Edwin C. 
Rating:
5.0

It was a flawless experience!!

Susan U. 
Rating:
3.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

CARBINO S. 
Rating:
4.0

Van had a small leak (rain dripped in). Van had over 70,000 miles on it and drove a little “loose”.

Daniel D. 
Rating:
5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.

Aniko G.  |  Overall Experience 
Rating:
1.0

They took money out of my account after my stuff was out of storage and nobody seemed to want to help me get my money back

Diane W.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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