Customer Reviews for U-Haul at Grant Rd

6,426 reviews

3555 E Grant Rd   Tucson, AZ 85716
(W Of Dodge Bl)

(520) 575-5364

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(520) 575-5364

3555 E Grant Rd
Tucson, AZ 85716
(W Of Dodge Bl)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I found pick up by phone challenging. Please allow for instant approval after submitting photos from operator ID.

Stephen Pyzikiewicz 
Rating:
5.0

Customer did not leave a comment.

JOHN EISELE 
Rating:
5.0

Everything went well and the staff were nice. The week before they also helped by confirming that my setup will work with the trailer I need before I made the appointment.

Christopher Puchalski 
Rating:
5.0

Andy, who helped us with our rental was awesome. The van was clean and in great shape. The whole experience was seamless.

James Yager 
Rating:
5.0

Customer did not leave a comment.

Ryan Burke 
Rating:
5.0

Great service, went smoothly - thank you!!

Lisa Savage 
Rating:
5.0

Pleasant experience. Staff were helpful and courteous.

Miriam Zagona 
Rating:
4.0

Customer did not leave a comment.

MELISSA DONOVAN 
Rating:
5.0

Customer did not leave a comment.

Leonard Hunter 
Rating:
5.0

Customer did not leave a comment.

khaled sleiman 
Rating:
5.0

We prefer this location to all others despite a higher cost. It has improved tremendously this year, helping us stay on top of things.

deena stewart hitzke 
Rating:
3.0

Customer did not leave a comment.

Paul Gattone 
Rating:
5.0

Customer did not leave a comment.

Mary Demery 
Rating:
1.0

Customer did not leave a comment.

MICHAEL NELSON 
Rating:
4.0

Customer did not leave a comment.

Chris Huff 
Rating:
5.0

Customer did not leave a comment.

Patricia De Camargo 
Rating:
5.0

Good experience

tarce moncrieffe 
Rating:
4.0

Would of gave you 5 stars but the pickup truck I ordered wasn't available so I got stuck with a 10' box van. Nice vehicle but sucked down the gas. The man who helped me was fantastic and he deserves a raise 😊

sharon clay 
Rating:
5.0

Customer did not leave a comment.

Allison Byrne 
Rating:
4.0

Customer did not leave a comment.

Aries McGee 
Rating:
4.0

Customer did not leave a comment.

Tom Bowler 
Rating:
3.0

Hire security guard at night. This location is really sketchy after 8 pm.

Millicent Pepion 
Rating:
3.0

Note: Check engine light came on when returning truck to drop off location, not sure if truck maintence is properly being done. Let customer drop off at preferred location instead of sending them way out of their way!!!

Russell Dupre 
Rating:
5.0

Customer did not leave a comment.

John Hanzie 
Rating:
4.0

Customer did not leave a comment.

ROBERT ALLEN BORTNER 
Rating:
4.0

The truck was clean and comfortable to drive but it does have two problem that need your attention. The headlights are not really bright enough to drive with at night unless on bright. The requires driver to constantly turn off and on for oncoming traffic. The passenger window rattles constantly. we drove the truck 15 hours from Tucson to Austin and it drove us crazy. That definitely needs to be fixed. The staff at pickup and drop off were friendly and helpful. The lady who made the reservation for me was pretty rude. John Cook

JOHN COOK 
Rating:
4.0

Customer did not leave a comment.

William Huff 
Rating:
5.0

Customer did not leave a comment.

JANICE EMRICH 
Rating:
2.0

The trailer was full of brush and rocks, employee very unfriendly at checkout and we returned a day early and no refund offered. I’m sure the trailer was available for rental a day earlier than expected so if rented they made double the money on it. Very bad experience at this location.

John Ulrickson 
Rating:
5.0

Friendly, helpful and competent, They had me hooked up and off in minutes, and drop off was even quicker. I would recommend these guys. ( And the price for a local trailer rental was extremely reasonable).

James Restin 
Rating:
5.0

Customer did not leave a comment.

Walter Schulz 
Rating:
5.0

Customer did not leave a comment.

Lester Koike 
Rating:
5.0

Still waiting on the return of the rest of my deposit this is the only thing that deters me when rent with uhaul

Kurt Schweiss 
Rating:
5.0

Very pleasant customer service and easy pick up and drop off

Isaiah Greenwald 
Rating:
3.0

There was water in the back of the cabin from a rotten seal that I had to clean. Also the radio nob didn't turn down easily. I finally go the volume down after messing with it for 5 mins.

matthew craig 
Rating:
5.0

Friendly and efficient. Made our ‘last-minute’ worry free!

TIMOTHY MCCONVILLE 
Rating:
4.0

Customer did not leave a comment.

Monterris Goshay 
Rating:
5.0

Customer did not leave a comment.

Jonathan Galina-Mehlman 
Rating:
5.0

Ben was great! Pay him more.

Olga Apolinarska 
Rating:
5.0

Everything was fantastic!!!! Thank you!!!!

priscilla maldonado 
Rating:
3.0

My order was messed up there truck was not ready or the reservation was messed ups I was charged a fuel charge even though I returned it at the same level and early. The guy who helped us was absolutely amazing and that was the only good thing about my experience.

Evelyn Bath 
Rating:
5.0

Customer did not leave a comment.

Shawn Storey 
Rating:
5.0

The staff are very friendly and helpful.

Kimm Cray 
Rating:
3.0

Customer did not leave a comment.

john montana 
Rating:
5.0

In route we received very professional assistance from Wolfe Automotive in Brady Texas with a loose car trailer strap. And they had a clean location.

gerald lubbers 
Rating:
5.0

Jillian was great, very helpful.

hailey kyle 
Rating:
5.0

Excellent and prompt pickup and return. Great experience, as expected.

Rex Richmond 
Rating:
5.0

Grant's location is wonderful and the workers are helpful and kind.

Ashley Gonzalez 
Rating:
5.0

All ideas great!

Bob Jones 
Rating:
5.0

Customer did not leave a comment.

Larry Bateman 
Rating:
5.0

Customer did not leave a comment.

Elaine Carleton 
Rating:
5.0

Customer did not leave a comment.

John Miller Wells 
Rating:
5.0

Great customer service, supportive and helpful. Thanks!

Dave Beck 
Rating:
5.0

Had a great moving experience. All employees were pleasant, professional, courteous, and respectful. Staff helped when I needed the truck for a few more hours. Will recommend and use in the future.

Elizabeth Munsey 
Rating:
4.0

Customer did not leave a comment.

Randy Scott 
Rating:
5.0

Customer did not leave a comment.

Dana Wilkinson 
Rating:
3.0

I wasn't refunded for the miles I hadn't driven which I had documented in front of another person at time of pickup and also at time of drop off. The associate never mentioned starting mileage nor was it on the printout given at time of pickup. In order to ensure not to overpay the refund, he instead not to address it at all and refused the refund.

Hilda Seeley 
Rating:
5.0

Customer did not leave a comment.

Carlos Garcia 
Rating:
5.0

Customer did not leave a comment.

JAMES LAWRENCE LUKER 
Rating:
5.0

Our lights on the passenger side of the vehicle were inoperable No break lights. No turn signals No driving lights. Very dangerous. We should get a credit or something for a dangerous driving situation. Truce should have been inspected before being sent out. We didn't realize until after the vehicle was packed or we would have returned it immediately

Nicole Aversa Ferrante 
Rating:
5.0

Customer did not leave a comment.

Donald Lichti 
Rating:
5.0

Customer did not leave a comment.

Steve Hertler 
Rating:
5.0

Especially for renting, this location had so many trucks and trailers. Like tons of every shape and size.

Collin Gillespie 
Rating:
5.0

Customer did not leave a comment.

Mary Scanlan 
Rating:
5.0

Customer did not leave a comment.

Thomas Cockrell 
Rating:
5.0

Excellent service. Great team working there.

Brice Bradley 
Rating:
5.0

Customer did not leave a comment.

Melissa Andrews 
Rating:
5.0

Great customer service

Gustavo Blanco 
Rating:
3.0

Customer did not leave a comment.

Kevin Mattocks 
Rating:
5.0

Customer did not leave a comment.

Andrea Ruth 
Rating:
5.0

Andy and Jillian were total professionals. Greatly appreciate their efforts

Michael Miller 
Rating:
5.0

Customer did not leave a comment.

Linda Longhofer 
Rating:
5.0

The staff is friendly, polite and knowledgeable. They helped me pick the exact right equipment for me. The truck was easy to drive and load with the ramp. The location is very convenient and they even provided safe parking for my car.

Sally Quick 
Rating:
4.0

Forgot the dolly

kelly Ogle 
Rating:
4.0

The staff was great. Courteous and efficient.

Keegan Conrad 
Rating:
5.0

Customer did not leave a comment.

Aries McGee 
Rating:
5.0

Nothing your service is great thank you

Robert Lujan 
Rating:
5.0

Customer did not leave a comment.

Robert Linnaus 
Rating:
5.0

Customer did not leave a comment.

Antonio M Fernando 
Rating:
5.0

Customer did not leave a comment.

Perfecto Rivera 
Rating:
5.0

Van could use exterior wash!

Lois Dyck 
Rating:
5.0

Everything went better than expected - thank you!

dallas stevens 
Rating:
5.0

Andy was very helpful

Lois Dyck 
Rating:
5.0

Helpful, friendly and efficient assistance on pick up and drop off.

Mary Mack 
Rating:
3.0

Customer did not leave a comment.

manuel leibas 
Rating:
5.0

Nothing it was great

Brittney Mcknight 
Rating:
4.0

Front end needs an alignment, Pulls to the right. Wiper blades need to be replaced. It would also help to have a longer ramp and the 26' truck. The auto trailer did just fine.

barbara leipold 
Rating:
4.0

This locations staff is excellent.

Cliff Parks 
Rating:
5.0

One of the most quick and efficient check out and drop off experiences i have had at any u haul location!

Kelsey Nussbaum 
Rating:
5.0

Quick and efficient pick up and drop off.

Brian Kennedy 
Rating:
5.0

Customer did not leave a comment.

Cornelius Pittman 
Rating:
4.0

Customer did not leave a comment.

Eric Womer 
Rating:
5.0

The staff has been always been helpful. Thank you for everything. Rafe Phipps

rafe phippps 
Rating:
4.0

Customer did not leave a comment.

Justin Magiary 
Rating:
5.0

Customer did not leave a comment.

Mariana Singletary 
Rating:
5.0

Customer did not leave a comment.

Nati Gonzalez 
Rating:
5.0

More help more than one person working would be great other than that everything else is excellent no other complaint just not enough help.

Robert Lujan 
Rating:
3.0

Customer did not leave a comment.

Gregory Gilles 
Rating:
5.0

The young man who helped me at this location was extremely helpful and a nice person.

John Petrie 
Rating:
5.0

It has been a great experience. to have a staff so dedicated. I highly recommend this location!

shu-hui galich 
Rating:
5.0

Thank you

Clare Lorring  |  Overall Experience 
Rating:
5.0

Staff was very helpful and swift with service.

Zachary Tudor  |  Overall Experience 
No reviews have been submitted for this location.

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