Comentarios del cliente para U-Haul at Garrison & Jewell

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Garrison & Jewell

Grado total:

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Dennis H. en

Grado:

El cliente no dejó un comentario.

Jim R. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

The towing trailer was defective. One ramp did not lock in place, resulting in damage to my car. I reported this to the service rep upon return.

clint M. en

Grado:

Computer system needs to be faster. It took 15 minutes to check out because of the system

Carly B. en

Grado:

This was the best experience I have ever had while renting any equipment. The guy working was incredibly helpful and nice. I would recommend this location to anybody.

Daniel H. en

Grado:

Not much. Service was excellent. Quick check in and drop off. Friendly and helpful employee. 1st time using U-Haul, will definitely use again.

JUSTIN M. en

Grado:

The truck was dirty but otherwise well maintained. The staff was friendly and professional.

Adam L. en

Grado:

They were really busy and only had one guy managing about 5 different customer parties, all of who had arrived for truck pickup right at opening. The one guy forgot to include my furniture blankets and dolly when getting my truck ready. He was understandably stressed and rushing to help everyone. Could've been avoided with more staff.

Allan B. en

Grado:

Improve customer parking situation.

MERRI B. en

Grado:

El cliente no dejó un comentario.

ANTHONY P. en

Grado:

El cliente no dejó un comentario.

Charles C. en

Grado:

Your online check-in made picking up the vehicle very easy. Also check out was very quick, with an invoice emailed to me. I will definitely use this store in the future.

Michael M. en

Grado:

Nothing

julie W. en

Grado:

El cliente no dejó un comentario.

Todd Z. en

Grado:

Great bunch of guys, very friendly and super helpful. thank you! Ray

David S. en

Grado:

El cliente no dejó un comentario.

greg H. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

Was in and out quickly, both when rented and also when returned. Employee was fast and courteous. Visit this location with confidence.

Coleman T. en

Grado:

El cliente no dejó un comentario.

Amy W. en

Grado:

Allow customers to pick up refunds at store location instead of mailing a check to the address the paid for a uhaul to move from that residence.

adrianna R. en

Grado:

Your sales team was very professional and provided excellent service. Chris is a very knowledgeable and outstanding individual, definitely a valuable asset to uhaul...He went above and beyond to help us understand the process and every step of our role in the rental business...

Scott M. en

Grado:

El cliente no dejó un comentario.

jane D. en

Grado:

El cliente no dejó un comentario.

Alison P. en

Grado:

You guys rock!

Sol B. en

Grado:

Not a lot the man that runs this store has it on lock !!! Thanx for great customer service.

Austin M. en

Grado:

Very strong and honest customer service.

David M. en

Grado:

El cliente no dejó un comentario.

Cameron B. en

Grado:

El cliente no dejó un comentario.

Jon S. en

Grado:

The two guys who helped me were awesome.

Scott O. en

Grado:

The trailer I picked up was right next a truck, your associates hooked the trailer to my truck told me your good to leave I moved forward and your trailer’s wheel well hit the other vehicle on the right side of the front bumper pulling it off- why don’t you have a pick up spot just like the drop off spot for equipment. Your associate should make sure all is clear and have the trailer easy for customers to pull off the lot- very poor customer service- the manger didn’t say a thing other than blame me the customer very poor service. When dropped off the trailer your associate wanted me to back it in where it was originally not the equipment drop off spot - I said your lot is too tight and I don’t want to get blamed again for damaging your equipment- poor customer service- won’t use your service again.

Sasha P. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

The two technicians on staff were exceptionally helpful. Thank you.

Diana W. en

Grado:

Thanks !

Daniel H. en

Grado:

The link you kept sending me for confirmation of the damage to the rental vehicle never worked. This is really inconvenient. You really should have customers sign off on that before the rental leaves the store.

Dennis H. en

Grado:

El cliente no dejó un comentario.

darren H. en

Grado:

Fast and friendly service.

Michael P. en

Grado:

El cliente no dejó un comentario.

Warin W. en

Grado:

The staff is really friendly and helpful.

Kenneth D. en

Grado:

Very helpful!

LORI M. en

Grado:

El cliente no dejó un comentario.

Ken C. en

Grado:

In and out , no wait. Very friendly.

Bobby R. en

Grado:

Great place. I've used them several times over the years including just yesterday. Very professional employees and helpful. Good trucks always clean.. i recommend. Also good online system for early and expedited checkin service.

Reggie M. en

Grado:

Charge me for gas I didn’t use and never heard of a credit card processing fee

Reanne W. en

Grado:

El cliente no dejó un comentario.

Jill S. en

Grado:

El cliente no dejó un comentario.

ashton K. en

Grado:

El cliente no dejó un comentario.

Gilbert G. en

Grado:

Nothing, customer service was amazing, suggested items were helpful and perfect recommendations. Drop off was quick and easy

Linda C. en

Grado:

GET A NEW COMPUTER! The guys helping customers always (3 times) complain about it & the process takes longer than it should because of it.

George D. en

Grado:

El cliente no dejó un comentario.

JOhn H. en

Grado:

El cliente no dejó un comentario.

Barry B. en

Grado:

Trailer was ready for pick up as scheduled. Staff was friendly.

Thomas S. en

Grado:

El cliente no dejó un comentario.

morayma G. en

Grado:

Excelente

Donna R. en

Grado:

El cliente no dejó un comentario.

Tia T. en

Grado:

El cliente no dejó un comentario.

Michelle L. en

Grado:

Very helpful and accomadating.

Zach I. en

Grado:

El cliente no dejó un comentario.

Travis K. en

Grado:

Both people who helped me in the beginning and end of the day were professional, polite, and knowledgeable. Top-notch service all-around!

Maksim N. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

Excellent experience. Employees friendly and helpful, fast service, no problems.

Brian W. en

Grado:

The only problem I had was the $.99 per mile on Friday when I only had the truck for four hours. Went from being a $20 a day rental to being $87 for four hours and 40 miles. Not good... Will not rent on a weekend again. Although not sure how Friday qualifies as a weekend day.

Samuel S. en

Grado:

If there where to be any improvement to the staff and the overall customer experience at this location, it would be to give the staff a raise. My experience was more than pleasurable from the moment my Ford F-150’s tires touched the parking lot. From the well maintained and exceptionally organized campus to the extremely professional providers at Uhaul Lakewood on Jewell and wadsworth. The staff in particular made me feel at home with their soft kind hearted words and tone to their vibrant personalities. As a customer I felt that this location and the staff would be my family. It is with the most candor that I say I would use any of my free time to kick my boots up and converse over a cup of joe with the staff. Exceptional service. Low prices. Friendly smiles. And a truck or trailer fit to your every needs from disposing of a body to moving furniture across town to your new home that is out of your price range!

Markos G. en

Grado:

Staff at this location is the best I've encountered. They deserve recognition. Keep on Truckin!

Wayne S. en

Grado:

El cliente no dejó un comentario.

DEBORAH M. en

Grado:

Everything was great Except I didn’t get a receipt.

jeff G. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

El cliente no dejó un comentario.

Susan Marie M. en

Grado:

Nothing, check in was fast and easy

Steve M. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

Everything was quick easy and fast

Aaron F. en

Grado:

Your Billing system is broken

James C. en

Grado:

Your online checkin did not work

Charles M. en

Grado:

The gentleman that came out of the building to assist me and disconnecting the trailer was real helpful and nice

Deborah J. en

Grado:

I have rented from U-Haul 2 or 3 times, this location was convenient for me and staff member who helped me was very helpful. My issue with my reservation is that I was quoted a price but when I went to pick up the vehicle it was $10 more because the vehicle was newer..... I am a single parent and that was 25%+ more than I was expecting - that soured my feeling about the rental.

Lorraine B. en

Grado:

What is on line is apparently not what is acceptable in store. When picking up truck we were told that the card we had could not be used and there was nothing stating it had to be a specific type of card. Luckily, we had someone willing to hold it on their card, but the guy was rude about it and then they forgot the dolly so we had to go back and have the bill adjusted accordingly.

Steve W. en

Grado:

El cliente no dejó un comentario.

aaron L. en

Grado:

It would be nice if you would supply tie down straps inside the truck as standard. Great experience overall. Thanks

Larry V. en

Grado:

Replace Master lock on back of truck. It doesn't work.

Richard E. en

Grado:

El cliente no dejó un comentario.

John Y. en

Grado:

El cliente no dejó un comentario.

JACK L. en

Grado:

Allow a customer to drop off at any location and don’t use some code that has to be looked up online. Most of the time people don’t have internet connection when they first move. I spent 1/2 my day looking for a location for drop off. That’s ridiculous. I understand why people say rent from Penske.

sandra S. en

Grado:

El cliente no dejó un comentario.

Valery T. en

Grado:

This is a hard review to make because my experience started out terrible but worked out in the end. The truck I reserved was not available when I went to pick it up and they were all out of other trucks. The rep who was at the counter said the previous renter hadn’t brought it back and wasn’t answering phone calls. If someone had called me to let me know I needed to make other arrangements it would have been better, but instead of helping me find a truck at another location he just stared at his computer while he told me I had to call the 1-800 number to find a truck at another location. The wait on hold was over 20 minutes and I had movers waiting for me at my house. So, after finally getting through to U-Haul I found out there were no other trucks at any location in my area. I ended up renting a cargo van which did the job, thankfully, and they gave me a little discount. I just felt the communication was seriously lacking and the concern over me being in a jam was very low. I didn’t feel like they wanted to help, they just wanted to push along to the next person in line and let me fend for myself. Well, after I returned to get the cargo van the service was better. I got everything moved and the van return went well. Luckily I was only moving one mile away and the U-Haul location happened to be right in the middle of the two places, so that was very convenient. If I had really needed a larger truck and was traveling farther away it would have been a real problem.

sandy C. en

Grado:

The sun visor for the driver was broken, and the key wouldn’t always work to start the truck. The older trucks the steering wheel doesn’t adjust so for someone like me who is vertically challenged, I could have used a booster seat.

Mary A. en

Grado:

Nice small facility. A gas station is located across the street, which is convenient. Phone wait time was a little long when calling to reserve a truck. Overall a positive experience.

Linda C. en

Grado:

I have rented from this location before. The guy wearing the “GENERAL MANAGER” shirt is a little crusty. Read: cranky. The computer system is always a problem checking IN and OUT. Maybe that’s why he’s cranky. This has been going on for at least a year. Time to update? I love the cargo van. It was exactly what I needed. I feel like it might have been rented by Chech & Chong or Snoop Dog before me. Heavy weed smell. Very heavy. I love wherebthis facility is located

Luke M. en

Grado:

The employee literally yelled at me. Tan looking guy, maybe 30-ish, black hair and goatee. I waited in the shop for 10-15 minutes and didn't see anyone but kept hearing power tool sounds from the garage. After waiting long enough to think no one was coming, I walked outside and knocked on the garage door. He yelled out of anger, "Why does everyone knock?! We have a doorbell for a reason!" Turns out the "doorbell" was tucked behind the counter. Even after that, he was very rude and did not fully answer my questions about purchasing insurance. Bad service aside, drop-off and pick-up were quick and efficient.

Terry B. en

Grado:

Dropped off after hours. Very convenient!

Jeffrey S. en

Grado:

El cliente no dejó un comentario.

Elizabeth F. en

Grado:

El cliente no dejó un comentario.

Brandon C. en

Grado:

Moving a one bedroom apartment they suggest a 10 ft truck would be fine. It took me 3 trips and spent way more in mileage expenses then I should have. Your agents need to recommend the correct trucks to customers

Marlene V. en

Grado:

El cliente no dejó un comentario.

Madison M. en

Grado:

After all of the trouble we had, Collin Conners saved the day at the Lakewood location. He was so friendly, nice, and figured out everything for us. He found out that the truck was not dispatched and was able to find a way to return the truck at the location we originally scheduled months ago. Thank you Collin!!!!!

hector A. en

Grado:

Very knowledgeable

Claude V. en

Grado:

El cliente no dejó un comentario.

steve R. en

Grado:

El cliente no dejó un comentario.

Lawrence R. en

Grado:

El cliente no dejó un comentario.

Bette R R. en

Grado:

El cliente no dejó un comentario.

Lacey G. en

Grado:

Best customer service we got over a horrible moving weekend. Thanks David. Your the best.

Paula B. en

Grado:

El cliente no dejó un comentario.