Comentarios de los clientes para U-Haul at Garrison & Jewell

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Garrison & Jewell

Clasificación general:

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Tom M.
Clasificación:

The rental was fine but I was charged for gas even after I told the attendant that I put gas in the truck. (I put in 5 gals of gas and only drove 23 miles). I called the store to reverse this charge, after holding for 10 mins I was told that I had to call customer service, who then told me I have to wait 72 hours for someone to review this complaint. It's unacceptable that I have to wait 3 days to have a fraudulent charge reviewed. (Not corrected, just REVIEWED). Customer service should have the authority to correct fake charges on the spot, not days later. It's very frustrating to have to spend 45 mins on the phone to correct your company's mistake, and still have to wait 3 days just to see if the fraudulent charge will be reversed. U-Haul charges for the services you provide but are you going to compensate me for my time to correct your mistake?

Art B.
Clasificación:

nothing

John S.
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I really don't think things could have gone any better!

fred R.
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Very friendly customer service and had a truck ready for me on short notice.

Charles E.
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The ladies here were very accommodating and helpful. They apologized for the new contract not matching the original one I had started with. These ladies got everything to line up.

JEFFREY T.
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El cliente no dejó un comentario.

DONALD E.
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El cliente no dejó un comentario.

Jim M.
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U haul representative was very helpful.

Katharine O.
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The young lady working at the front desk was wonderful, very friendly and helpful. The truck was in good shape and had a dolly in the back. Overall we had a great experience. The only complaint we had was that the trucks were parked VERY close together when we went to leave. So close that the mirrors couldn't even be pulled out to see what you were doing or potentially backing into. We had two of us, my husband is a great driver and I was able to guide him and pull the mirrors out once he was far enough back so we did fine but that could be dangerous and really easy to hit and damage something or someone. It is a small Uhaul location so I am not sure that they have many options other than parking the trucks facing forward but just giving our feedback.

Mark S.
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El cliente no dejó un comentario.

Stphen W.
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This location has always provided excellent service. Thank you!

Sequoia A.
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El cliente no dejó un comentario.

Scott P.
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El cliente no dejó un comentario.

Kristina M.
Clasificación:

was supposed to be charged 30$ for a few miles but somehow magically was charged almost 50$. Everything was perfectly fine no damages but got charged that extra money. careful with the hidden fees! they are everywhere!

Diana D.
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El cliente no dejó un comentario.

Joseph W.
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El cliente no dejó un comentario.

Eli K.
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Easy after hours drop-off, website was super easy to use and gave easy to follow instructions.

DAVID M.
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El cliente no dejó un comentario.

Chad P.
Clasificación:

I initially orded a 26' truck and was called a few days before the move adiving no u-haul location had this truck in Denver. They offered two 15' foot trucks as a compromise. My issue is with the 26 ' foot truck, I only had one insurance cost of 14 dollars, but with the two i had to buy two insurances. I feel this was bad customer service since i had no options.

Arley W.
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Very helpful and knowledgeable staff.

Michael F.
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El cliente no dejó un comentario.

sherri A.
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El cliente no dejó un comentario.

GREGORY S.
Clasificación:

Site was fine but a bit cramped. Trailers of this type need many more interior tie-downs and a way to lock the coupler to the ball-mount. Did not need it, but would be good to have a spare tire.

Cody K.
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El cliente no dejó un comentario.

Amy B.
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Excellent customer service!!

Patrick M.
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El cliente no dejó un comentario.

Alois N.
Clasificación:

Using online check-in before made it quick and easy. Pickup was than 15 minutes!

Steven P.
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The staff at U-Haul were great. Very efficient and friendly service. Arrangements were perfect for the situation. Very happy customer!

Danyelle H.
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Great customer service and very easy pick up and return process

gerald C.
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El cliente no dejó un comentario.

james B.
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Great customer service

Dylan S.
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El cliente no dejó un comentario.

Russell N.
Clasificación:

We walked in without a reservation an the gentleman at the counter was so helpful. I'm sorry I forgot his name but fantastic service and the rental was perfect. Honestly, this type of service does not happen these days, so thank you.

Grant S.
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Clean the truck. Support 24/7 sharing the way it's advertised.

Amber K.
Clasificación:

Parking lot was a cluster and barely any room to leave the truck when dropping it off. I also got charged $12 for the gas tank being just below what it was when I got it. It was probably slightly below because of the amount of time I spent trying to figure out how to park in the overcrowded lot.

Dave S.
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El cliente no dejó un comentario.

Jeffrey T.
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I WORKED WITH MATT AND HE IS BY FAR THE BEST U-HAUL PERSON I HAVE EVER WORKED WORTH. QUICK ON THE COMPUTER, VERY KNOWLEDGEABLE AND HOOKED UP THE TRAILER IN NO TIME. U-HAUL IS LUCKY TO HAVE MATT.

sean M.
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Great job thx

Tony G.
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First time I rented a trailer from Uhaul. Easy process, liked the online check in and the cost was very reasonable. Staff at the location was friendly and very helpful. Highly recommended.

Kerri H.
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Very friendly staff

Maximilian H.
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Have 2 people working at the same time? With just one person, service was pretty slow.

Kenneth B.
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El cliente no dejó un comentario.

LUIS C.
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El cliente no dejó un comentario.

james B.
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Great customer service

Kyle D.
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Did a great job.

W. W.
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El cliente no dejó un comentario.

Lawrence H.
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Staff very helpful and friendly. Great equipment!

Suzanne K.
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El cliente no dejó un comentario.

Allyson L.
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El cliente no dejó un comentario.

Eric S.
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El cliente no dejó un comentario.

Caroline C.
Clasificación:

Thank you.

Gerald H.
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No problems!

Mike M.
Clasificación:

Was very disappointed that a "daily rental" that I asked for was not really a day, it was 8 hrs. I was forced to return the vehicle the same afternoon, losing two full hours of work time, and required to rent an additional vehicle to finish our work. When I returned the second vehicle, that I should not have had to pay for, the first vehicle that was forced to return early, was still sitting where I parked it. Was ridiculous experience that will affect if I ever rent from U-haul again.

Damien P.
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El cliente no dejó un comentario.

Michael B.
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El cliente no dejó un comentario.

Cassandra V.
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El cliente no dejó un comentario.

MICHAEL N.
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El cliente no dejó un comentario.

MICHAEL R.
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El cliente no dejó un comentario.

Stacey S.
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El cliente no dejó un comentario.

eric H.
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Upon arrival I was given a dozen blankets that weren't folded and was told its okay if I didn't fold them. But to avoid an accidental service charge I folded them anyways when I dropped the truck off after hours this morning. I used the electronic return option on the website to return the truck. I noticed there wasn't a key drop off box that was advertised on the website. I walked around the building multiple times. Without clear instruction on where to return the keys i locked them inside the vehicle on the drivers seat. Knowing they should have spares for each vehicle. I reccomend this facility to provide more clear instructions on key returns to avoid other concerned customers. Overal truck operated terrific.

don V.
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El cliente no dejó un comentario.

Tyler S.
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I believe I left a. Air purifier black fan item in the front of the truck. Other than that all good Can someone let me know if my property is still in truck

Kei B.
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Awesome customer service. Very happy with all the help you provided! Ken was absolutely fantastic

Jeremy M.
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The gentleman that helped my partner and I made us feel welcome. He handled all of the process confidently and honestly.

Jessica G.
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I was pleased with this location but my overall experience with Uhaul was miserable! They didn't have my reservation from 3 weeks prior, then they changed my truck and location 2 times, the last time as I was driving to go get my truck 20 minutes before my pickup time. They were rude and did not provide good customer service to try and fix the mistakes they had made.

SCOTT S.
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When I arrived at store 33310, I was told that I had to drive more than 20 miles one way to pick up the equipment because it was at a different location. The identical unit was "spoken for." ...even though I had confirmation for 33310. After leaving, just about as pissed of as I've ever been, when we get to the Garrison and Jewel location I'm told that we can't return it to store 33310, it has to be returned to the same location. @#$&!?!!!!!! U-haul owes me 80 miles of mileage and two hours of my time, and that certainly isn't cheap. Bottom line, I'll NEVER rent ANYTHING from u-haul again. Too many other options where I've NEVER had to deal with such bullshit.

Chris N.
Clasificación:

There was no drop box for keys at this location. I looked for the orange key-drop box that was pictured in the instructions and walked around the building at least three times. I have dropped vehicles off at this location after hours before and I had no problem because I was able to find the key drop box every time. This time, I could not find the box and I was not going to come back tomorrow, so I took the keys off of the key ring and took the tag off of the keyring and I stuffed them all through a crack in the front door and they landed on the floor inside the building right in front of the entrance.

James L.
Clasificación:

No suggestions, it was so easy to pick up the trailer and return it. Everyone was very nice and helpful, thanks.

Donald B.
Clasificación:

El cliente no dejó un comentario.

STEPHEN W.
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El cliente no dejó un comentario.

Carol P.
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El cliente no dejó un comentario.

dan C.
Clasificación:

I reserved a ten ft. box truck over the internet last Wednesday. I received an email confirmation from U Haul. When I arrived at the location to get the truck the employee there could not find a reservation for me anywhere. I needed a truck and none the size I needed was available anywhere. The only truck available was a large van. I grudgingly accepted that. Using the van instead of the requested box truck required three trips as opposed to one as planned. The store employee was extremely polite and as accommodating as possible. The van was ok for what it was, but not what was requested, or needed. Store and employee great. Uhaul's system and follow up ...totally unsatisfactory. I think I'll try Ryder next time.

Andie N.
Clasificación:

Vehicle was covered in dog hair! I spent the entire time sneezing and struggling to breathe.

Edward L.
Clasificación:

El cliente no dejó un comentario.

Melissa Z.
Clasificación:

I told the person who was there that we did not have all of the supplies that we had prepaid for. He said he would note it and that I was good to leave. Also, it looked like I was charged for an extra day. We had snow here in Colorado and it slowed me down this morning. When I looked on the rental email, it only said it was due back today, and it did not have a time. So, I did not call to let them know. If there would have been a time in the email, I would have brought it back last night in the snow storm. Last thing. Not sure if there is someplace else to note this, so I will do it here. The air conditioning was not working during the majority of the trip from Indiana to Colorado. It made for a very hot trip and I would like to talk to someone about getting 10% off our total for the multiple inconviences.

Ben D.
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El cliente no dejó un comentario.

Julie H.
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El cliente no dejó un comentario.

Bill W.
Clasificación:

We were moved to this place because there was no truck where we were supposed to pick one up and we found out when we got there at our appointed time. There also no pads that we had ordered and paid for so we had to go to another place to get them but we made it in time for our loaders

Scott B.
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El cliente no dejó un comentario.

Michael B.
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El cliente no dejó un comentario.

Thomas D.
Clasificación:

El cliente no dejó un comentario.

Deborah S.
Clasificación:

Have no complaints. Everything went Smoothly

MATTHEW H.
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The employee who helped us charged an unnecessary overnight fee and didn't give any help on changing delivery location.

TARENLY S.
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The gentleman who helped us was outstanding.

Tanya H.
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Dropoff went well, but my rating is based off the friendliness and how helpful they were about finding where my truck was located when I showed up for pickup.

Joseph G.
Clasificación:

Originally reserved to pick trailer up in Fairplay, CO. Lived near Buena Vista so already going 45 minutes away Arrived to get the trailer but none available. Local “dealer” was not helpful. Just stated UHaul had “screwed me.” Spent nearly an hour in phone with UHaul to solve issue then had to drive another 1 1/2 hours to Lakewood to get a trailer then drag the trailer back up the mountain. Told they have the right to change the pickup location but a call in advance would have been nice. Got comped $50 for my inconvenience which didn't cover the gas. However the actual UHaul store in Lakewood was great and helped me get quickly back on my way. Trailer was better than expected as we moved to California.

Joe R.
Clasificación:

El cliente no dejó un comentario.

Bill S.
Clasificación:

El cliente no dejó un comentario.

Taryn E.
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

Excellent customer service

Scott C.
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El cliente no dejó un comentario.

Frank H.
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El cliente no dejó un comentario.

Julia E.
Clasificación:

El cliente no dejó un comentario.

Kenneth N.
Clasificación:

El cliente no dejó un comentario.

VANESSA G.
Clasificación:

The employee did not wear a mask. I asked him about his mask and he said it was in the wash; however, my husband had been to this location a couple of days before and the same person was not wearing a mask. I had to let him back my car into a spot for the trailer I was returning as it was quite tight. I was not happy he did not have a mask and I did not have an extra. It is required in Colorado for everyone to wear a mask in public. Please require your employees to wear masks it helps to decrease the spread of Covid 19.

Daniel S.
Clasificación:

El cliente no dejó un comentario.

Roger M.
Clasificación:

El cliente no dejó un comentario.

SCOTT C.
Clasificación:

El cliente no dejó un comentario.

mike K.
Clasificación:

El cliente no dejó un comentario.

Clay T.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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