Comentarios de los clientes para U-Haul at Falls Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Falls Rd

Clasificación general:

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Ferdinand V.
Clasificación:

Customer service was satisfying and helpful.

Shanikka T.
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This location had very good customer service.

Alexander Z.
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I didn't can't the name of the man who serviced me at this location but that person was an incredible help. He simplified the entire process which really put me at ease.

david L.
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El cliente no dejó un comentario.

ALEXANDRA F.
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El cliente no dejó un comentario.

Ashley S.
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This is by far one of the worst locations to rent a uhaul. First of all, I rented a 15 inch truck and was given a dub. There's no way they're allowing consumers to pull off of the lot in something that the transmission is running up in. I immediately returned that truck in exchange for another 15 inch that rode a little better but was also jerking a lot like the first one I had and returned. The young man that did the exchange never made any corrections on my account regarding the exchange as he stated he would which made my return a bit more confusing for the next shift of employees because they had no idea what was going on. There's a lot of inexperienced young people here. You try calling the Falls Road location directly and you'll reach customer service not the actual location and customer service is just dumb as a doorknob so please don't waste your time with them. UHAUL GET IT TOGETHER OR YOU WILL LOSE CONSUMERS SUPPORT. There's no way to speak to a manger, this company is just all wrong.

Ross S.
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El cliente no dejó un comentario.

Jill M.
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El cliente no dejó un comentario.

SARAH O.
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El cliente no dejó un comentario.

REGINA S.
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The people at the Falls Rd. location made a difficult experience so smooth. They were ahead of my issue and was the hero after 3 snafus' with my reservation. I am so grateful for the grace this team showed me. They deserve all of the flowers NEOW!!!!! ReginaGinaG

ROGER W.
Clasificación:

Nowadays it's hard to count on alot. But the one consistent thing is consistency at uhaul. 3 C' s: Customer Service- always putting customer first,explaining and getting you in and out fast. Care: they care about the workplace condition of equipment always clean and working Concern: they listen to what you need the equipment for.. offer the best vehicle and extras at a fair price. Nowadays that service is priceless. Well done!!

Edmund P.
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El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

TAKISHA T.
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El cliente no dejó un comentario.

Ronald D.
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Have gas filling on site, most customers have enough going on with a big move. It would be a nice convenience after long drives.

Louis B.
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El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

Ashley S.
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The truck was great. Clean and ran well. Will return soon for my next move.

Ross S.
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El cliente no dejó un comentario.

Zachary K.
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El cliente no dejó un comentario.

John H.
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The young woman who helped us in the morning was smart, competent, articulate and friendly and should definitely be commended for her work. We didn't have as many questions when returning the truck as we did when picking it up, but the young man who helped us in the afternoon was also efficient and very polite.

Daisy H.
Clasificación:

I would never use this service again. I had to go in the location when I was supposed to be able to do mobile check in. The first van was stuck in ice and had to be replaced. The cost was higher than my estimate even though I correctly estimated my mileage. I'm extremely disappointed.

Xin W.
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I had intended to do a contact-less pick-up and drop-off, but the app (or my phone?) malfunctioned halfway through each process. The associates at this location were very understanding and helpful - thank goodness for them! The app... Well, would've likely have been great if it actually had worked properly...

Ross S.
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El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

Virginia D.
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Have a program for continuing renting customers. Falls RD location has the best dedicated, loyalty, hard workers in your company.

Ross S.
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El cliente no dejó un comentario.

Harold S.
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El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

Sharon J.
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El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

Latoya J.
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El cliente no dejó un comentario.

Donatello F.
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The Guy was very respectful and pleasant to speak to

Ross S.
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El cliente no dejó un comentario.

Gabrielle W.
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Clean the car, I had to sanitize before I pulled off, it was filthy on the inside. It's a virus going around, that's not acceptable.

Ronald J.
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Nothing. The staff were all professional, knowledgeable and friendly.

Carlyn D.
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El cliente no dejó un comentario.

BRIA N.
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El cliente no dejó un comentario.

RICHARD S.
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Courteous professional staff

JEFFREY W.
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The check engine light came on while driving less than ten miles and then the truck broke down after delivery and wouldn't start and I had to turn it on by rolling it forward in neutral.

DENISJOSEPH M.
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Self-Service app was confusing to gain access. Recommend creating/registering for acct at pickup. Also, the app did not allow the upload of pics, just a live photo taking.

DANIEL L.
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The location was complicated to navigate within, and there was no staff or signage to assist when three trucks were being returned apparently at the same time. I also have yet to receive a receipt for the charges, which are higher than anticipated, and I would like to see what the breakdown was since I have already been charged.

Theresa C.
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El cliente no dejó un comentario.

Paul P.
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El cliente no dejó un comentario.

Nekia K.
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In spite the young being a poly grad and i CITY, LOL. He was excellent, even the young man i reserved with the night before. They were respectful and remember their customers

Dorothy J.
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nothing this location is fabulous that's why I keep coming back and they are honest people unlike the 25th Street and Kirk Ave location

Theresa C.
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El cliente no dejó un comentario.

Scott G.
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El cliente no dejó un comentario.

Sarah T.
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You overcharged me. You charged me for 150 miles more than I used. We only drove 506 miles and you charge us for 676 miles.

Douglas D.
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El cliente no dejó un comentario.

Darrell J.
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El cliente no dejó un comentario.

SHAWN S.
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Nothing

CHARLES L.
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The photos of the vehicle were not up to date. I had to take pictures and point out several areas of very noticeable damage that were present during my inspection.

Sadie B.
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I was alarmed to see an employee was not wearing a mask at the desk when I went in to drop off my key. Another staff member (who was appropriately masked) was talking with him within 6 feet of him, and therefore at risk of exposure. I stopped at the door and asked the unmasked staff member to pull up his mask, which he did, but only covering his mouth. He did not cover his nose. When I got to the desk, he tapped on the plexiglass and said that it was enough. That is not scientifically correct, because the primary purpose of plexiglass barriers is to prevent droplet transmission. They do nothing to protect anyone from airborne transmission. Even if COVID were not an airborne illness, the other employee would still be at risk, because the primary purpose of a cloth mask is for source control, not to actually filter the air that the wearer breathes in. Hundreds of thousands of people have died in the US from COVID. Over 9 million have contracted it. The best way we have to prevent more spread is by wearing masks correctly and consistently. Please educate and train your employees properly on this topic.

Sonaali P.
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El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

NADIR N.
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El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

Ned W.
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El cliente no dejó un comentario.

Tim S.
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El cliente no dejó un comentario.

Allison H.
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El cliente no dejó un comentario.

Jerome B.
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Nothing the young man that help me was phenomenal!! Knowable and receptive!! Made me feel proud and happy to be spending my money with y'all!! He definitely should be commended

Kathryn B.
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El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

JOHN W.
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El cliente no dejó un comentario.

LARRY C.
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Very well run uhaul. My absolute go-to if I have the option in Baltimore.

Jesus S.
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Excellent service. Thank you Mr. Damian for your help.

Richard M.
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El cliente no dejó un comentario.

Adrienne K.
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I always receive friendly service here. Thank you!

Tru L.
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El cliente no dejó un comentario.

Todd D.
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El cliente no dejó un comentario.

Jesus S.
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El cliente no dejó un comentario.

ted O.
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El cliente no dejó un comentario.

AVERIL C.
Clasificación:

First, the truck I'd reserved through the app was given to another customer, while my credit card and account was attached to it. They employees were pissed at one of their coworkers who'd given the truck away and it seemed very disorganized. After seemingly sorting that out which added about 20 minutes of time I was given a new truck. I drove a mile before someone honked and told me it had a flat tire. I had to go to a gas station in a bad part of town, put air in it, and drive it back and get a new one. I wasted about an hour of time and was late to my appointment.

DANIEL K.
Clasificación:

El cliente no dejó un comentario.

Ross S.
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El cliente no dejó un comentario.

Ross S.
Clasificación:

El cliente no dejó un comentario.

Shawn R.
Clasificación:

Nothing - the gentleman that helped me (I didn't catch his name) was awesome. He installed my trailer hitch, walked me through the process, and made the entire transaction simple and efficient.

Elias H.
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The line of cars to be cleaned was so long and the manager was so busy that I could not get helped quickly at all. To be clear, the staff was friendly and professional, just swamped

Ross S.
Clasificación:

El cliente no dejó un comentario.

James V.
Clasificación:

I reserved a 20' truck in Catonsville but had to drive 15-20 miles to get a 15' truck from another location. Not sure why it allowed me to set up a reservation without availability. Completely banged up my schedule for the move.

Dozetta L.
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El cliente no dejó un comentario.

Michael C.
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you guys did great

DEBORAH B.
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I needed to change my reservation from one way to a return trip to Maryland. The staff neglected to inform me this would add $250 to the rental fee if I returned to the same location.

DERRICK L.
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El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

Totally smooth, totally professional!

Derrick L.
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Location is understaff for amount of traffic that comes in. Uhaul has to do better with their schedule system. I was sent to a location that didn't have equipment in stock. So I was sent to another location across town which was Hampden location. No discount was applied for my inconvenience.

shannon W.
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El cliente no dejó un comentario.

Ross S.
Clasificación:

El cliente no dejó un comentario.

Tunde O.
Clasificación:

The truck I had ZERO gas! The light was on and no one told me that it was on E, yet I was given a gas credit before I left the lot! When I have an 6-8 hour window every second counts and trying to find a gas station is literally the very last thing. Then i was told I needed to have gas at a quarter in order to qualify for the gas credit! I have used uhaul hundreds of times and I always return in it to the gas level I was provided. Not to mention the young man I talked with was completely rude and literally told me to use my brain better! I will never use that location ever again. I didn't even get a text message or any information on the mileage of the truck before departing. Literally the worst experience I've ever experienced. It was awful and i hope that location gets all the training and support they need. If it weren't for the young lady's help at drop off I would have posted my experience and displeasure all over social media! This was a sh*t show and the managers and owners should all be embarrassed and ashamed of themselves.

SURYANARAYANA RE C.
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No comments. It's excellent service and very prompt response. Got my receipt immediately. No delays

Samuel R.
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All representatives should follow COVID safety protocols. The rep at the desk took good care , but the rep who brought the van to pick up area was not masked.

Calloway B.
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El cliente no dejó un comentario.

Jack B.
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El cliente no dejó un comentario.

jeff S.
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Van was very dirty on the outside, I washed it when I got back to work with it. Everything else was fine.

Inga Y.
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El cliente no dejó un comentario.

Hideaki M.
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El cliente no dejó un comentario.

teressa B.
Clasificación:

Impeccable customer service and cleanliness!

Laverne G.
Clasificación:

Easy as 1,2, 3. Check in and out was less than 10 minutes.

No se han enviado comentarios para esta ubicación.

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