Thanks to Shane Paz for the help getting all set up with the truck! I picked up my auto transport from a different location, near Chambers and 40th, and Prince was incredibly helpful with getting the auto transport connected, and strapping my car in! He was really friendly and made sure I was as prepared as possible for the drive ahead!Marley G.
Customer Reviews for U-Haul at East Colfax
Denver, CO 80220
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service; although located in a seedy Ã¡rea..LEROY T.
I requested a rental from a UHAUL close to me. I completed the transaction thinking I made the appropriate decision. I later received an email from UHAUL changing my pick-up and drop-off location. This was much further from my house. I feel UHAUL should have reduced the rental fee given I had to change my plans to pick up the 6x12 trailer.DAVID L.
Staff are friendly and helpfulSAMUEL B.
Customer did not leave a comment.REGINALD B.
Customer did not leave a comment.AUDREY M.
I reserved an appliance dolly weeks in advance but was told they were sold out when I arrived to pick up the truck. Everything else was good besides thatJEFFREY H.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.HARLEE-MARIE G.
Customer did not leave a comment.SAMANTHA H.
Customer did not leave a comment.Kevin S.
The guy at the store helped us above and beyond. Thanks for everything!LEILANI S.
Customer did not leave a comment.ANDREA B.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.NICHOLAS D.
nothing, this particular location is the best out of all other main locations in this area.CARLITA H.
Everything was fineTHOMAS P.
Customer did not leave a comment.Shaleeta W.
Customer did not leave a comment.ALLAN M.
Staff very helpful and courteous. Drop off easy. Actual location convenient. There was quite a bit of glass in the parking lot. Signage confusing/pointing to the other side of the streetCassandra G.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.LAWRENCE S.
Customer did not leave a comment.CHARLES A.
Customer did not leave a comment.Webster P.
Customer did not leave a comment.BARBARA M.
Customer did not leave a comment.CALVIN D.
Customer did not leave a comment.Robert R.
I would have liked to know to take pictures BEFORE turning in the key. That should be something customers are told at checkout. Shane was great.MATTHEW D.
Customer did not leave a comment.ROBERT W.
I didn't receive my dolly that I had paid for and also my truck didn't have windshield wipers and it rained as I was moving and driving so I could not see a thing. Very displeased with this experienceTaylor B.
Customer did not leave a comment.Jeremy U.
Customer did not leave a comment.PAULDAVID M.
Customer did not leave a comment.RAUL P.
Customer did not leave a comment.Quinn B.
Customer did not leave a comment.KEEGAN W.
Customer did not leave a comment.ELAIN N.
Customer did not leave a comment.WILLIAM M.
Van didn't have windshield wipers or an antenna. It had difficulty starting and would lose power during hard turns at slow speed. I turned it in 3 days early just to get rid of it and still paid full price.Ryan P.
Customer did not leave a comment.Bradley B.
Excellent customer service!Ahtitya S.
Customer did not leave a comment.J P.
Good experience friendly Customer service - very HelpfulMICHAEL S.
Customer did not leave a comment.ZAIROIS V.
simple thanksSARA N.
How do a 19.99 rental being 113.87. And with a return within one hour and a half, and under the mileage I had requested. I have 90.07 initial charge and 23.80 for gasJAHALA W.
Customer did not leave a comment.HICHAM F.
Customer did not leave a comment.Richard D.
Overall good service. Small issue my truck didn't have wipers on them. Overall good service use this location couple times. Efficient.GENEVA R.
The windshield wipers were on the cabin floor, not on the windshield. If it would start raining then that would have been a problem.BRADLEY B.
It's ' THE VERY BEST' U-Haul Location! #A HONEST Location. #B FRIENDLY people working at this location! #C I would RECOMMEND them! #D#E They made this U-Haul experience a COMFORTABLE one and very LOW STRESS ! I would pick this location even if it was further miles from my home!AUDREY M.
The truck was pretty dirty. Windshield was covered with bugs.KRISTIN M.
Arrived to pick up truck, one person working. Reservation time of 830am, went to take truck, luckily i noticed Prior to leaving that pad lock was still on the latch. Had to go back in and wait in line again. Left the location and realized i didnt Have wiper blades on the truck, called uhaul, had to go back and get wiper blades. Back on the road was already an hour lost from waitinf in line and additional issues. One person overloaded with customers. If you knew ahead of time reservations you should staff appropriately especially in a big city. Would not recommend, and did not get reimbursement for gas or mileage when i had To return to the pick up location.Jonathan G.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.ESAU R.
Tried to get me on the fuel charge. Trust was allegedly full when I got it. I drove 22 total miles, but when I went to fill it up, it took over 10 gallons. And I had to negotiate and insist for an adjustment. Pretty ridiculous!!!!GARY S.
This store was amazing got me in and out would definitely use again I'f I'm in the areaJoe M.
It was sketchy but the person was professional and completed the paperwork efficientlyChristine S.
There was one agent helping 5 people. We had contactless pick up but had to go inside to get the keys, which meant standing in line for 15 minutes.RYDER C.
Customer did not leave a comment.WESLEY B.
This has nothing to do with the man working there, he was solid. It's more a location thing. There are literally crack heads right behind the lot and often on the back of the lot. Drug dealers all that. Top it off with this lot is too packed and there is no where to park.Kyle R.
I added an extra day to my trip but was stuck in in traffic to return. I arrived 30 minutes late and was charged for ANOTHER DAY! I wound up paying for a whole 24 hours because I was 30 minutes late. That's lame.Nicholas B.
Customer did not leave a comment.Andrew S.
UHaul smelled strongly of cigarettes. There were not enough furniture dollys even though I reserved a week in advance when I booked online. They had furniture dollys for sale, but couldn't give me one to rent like I was expecting to have when I made the reservation.BENJAMIN N.
Customer did not leave a comment.Michael B.
Our truck did not have windshield wipers but everything else was great! Aurora store just needs to add windshield wipers to their truck checks.Jack B.
The guy appeared to be having a bit of a bad day, as his wiring harnesses had all been stolen. On top of that, working by himself on a Saturday morning he was being pulled in a number of different directions. Which resulted in him not unlocking the trailer I rented. Ultimately I had to take a set of bolt cutters to the lock to access the back of the trailer.JOSEPH F.
everything was perfect and the staff was spot on. very happy w every single thing. truck was great.ALBERT M.
I have always used U-haul for my moving truck rental needs and have always been satisfied, but this experience was unsatisfactory. I had ordered a 20 footer for a local move from the closest provider (4 miles) to the place we were moving from. The day before the move I received a call from that location telling me the 20 footer was not available. I was forced to accept a 26 footer from a provider that was more than 20 miles from the place we were moving from and ever farther from the place we were moving to. The extra miles we had to drive ate of the entire $50 credit that I understand I will be receiving, so the credit does nothing to cure the fact that the truck I had reserved was not available. I should also note that having to get a bigger truck was super inconvenient because it was harder to get into and out of the pickup and drop off locations, not to mention worse gas mileage. To add insult to injury, the truck had less than a quarter of a tank of gas in it when I picked it up causing me to have to put gas in it before we could even begin the move. And, not knowing what kind of gas mileage it would get or exactly how much farther we would have to drive it, I was forced to guess how much gas to put in it. I am sure like most people would do, I over estimated not wanting to run out or have to put gas in it twice. As a result, I donated over a quarter of a tank of gas to you. It is unfair for you to put your customers in that position for a local move. I will say that the two employees I worked with on the phone and at the truck location were very nice. But, at this point, I will think twice before renting from you again.MARK S.
They forgot to put the windsheild wipers on and I had to return.BRENDAN P.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.BENJAMIN H.
Customer did not leave a comment.EVA E.
Could not adjust the passenger side mirrors. This should be fixed. Daniel was a delight to work with he was knowledgeable and efficient.VICTOR A.
they are nice at this locationCARLITA H.
Didn't have the appliance dolly or packing blankets I requested but other than that no issues at all.Edward J.
Move locations. Super ghetto around here and I worry not only for my safety, but your employees. Daniel was great, though.Trevor L.
A lack of Personnel, a seedy neighborhood, and a change in pickup location all contributed to a poor experience.john L.
Customer did not leave a comment.ALEJANDRO O.
There was no one at the store when I arrived. Thankfully they were able to reschedule my trip. The staff was very friendly and helpful when I was able to pick up my vehicle. There were no wipers on my vehicle, which was quite unsafe when I hit some Rain on the way back, there really should have been a double check by the staff before the vehicle was lent out.GUNNAR S.
My rental experience at this location was fine - Unfortunately, I rented this truck to help my son with a self delivery for a U-box that was supposed to be delivered on the 9th - it was not and no one can tell us where it is or when it will be delivered, so I had to pay for and return this rental essentially unused. I'd appreciate it if someone from UHaul could give me a call to discuss this matter further - I'm tired of waiting on hold with your 800 line. Thank You.Gary A.
Great customer service ðŸ‘ðŸ¿KEDRICK S.
Customer did not leave a comment.JAMES R.
Good service. Great guy helped me at checkout.Kevan J.
Customer did not leave a comment.Matthew S.
Alfredo the Manager was really nice and answered all my questions. Very helpful and professional.LACHELLE L.
Customer did not leave a comment.MUHANNAD M.
Answer the damn phone instead of letting the call center take the call. I want to know if I left a set of keys in the rental and no one will answer my call so that I can ask. I have been had the call ctr transfer me to the store and the call just gets rerouted to the call ctr. Its VERY FRUSTRATING!ROWENA V.
Customer did not leave a comment.HONG Y.
Customer did not leave a comment.EVAN P.
This was a very simple task. Employees were friendly. Quick service.Annalea J.
Customer did not leave a comment.JAMES I.
Location is sketchy.CYNTHIA B.
The team there was very helpful and professional. I appreciate all there help.JERRY J.
Customer did not leave a comment.EDDIE N.
Everything was fine!John P.
All with smooth, but i was overcharged on my bill. I was $70.21 but when i was finished, my bill was 60.81. My bill did not get email to me. I am still waiting for my remaining funds to be returned back to my cardJerry J.
Wonderful customer service!!!!CHARLES C.
Customer did not leave a comment.Jacob P.
Customer did not leave a comment.RICHARD D.
Truck had maint lights on when I picked it up, was told it had been serviced but the lights won't turn offâ€¦ sounds odd. Found the wiper blades tucked up in the dash during a rainstorm and had to install them on the side of a highway to be safe! Brake service light came on. Sunglasses were stolen out of the cab in this sketchy location. I will take ownership that the pass door was left unlocked by accident. That said, if you had semi modern equipment, people would have electronic door locks that would avoid this problem. I also got mismatched furniture dolly's and never got our shrink wrap. It was all around a terrible showing by U-haulGeorge B.
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