Comentarios del cliente para U-Haul at Curtner Ave

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Curtner Ave

Grado total:

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Greg H.
Grado:

El cliente no dejó un comentario.

Brendan C.
Grado:

The wait to get the key took about 10-15 minutes. It would be great if that were made available faster.

Caroline L.
Grado:

El cliente no dejó un comentario.

Jesse M.
Grado:

Great customer service

Eric V.
Grado:

El cliente no dejó un comentario.

Andrew L.
Grado:

El cliente no dejó un comentario.

Janelle L.
Grado:

It was a little hard on the whole return but over all great thank you

Joao S.
Grado:

The overall experience was great from beginning to end.

Jayce L.
Grado:

El cliente no dejó un comentario.

Renata P.
Grado:

El cliente no dejó un comentario.

Mark G.
Grado:

El cliente no dejó un comentario.

Noah M.
Grado:

Customer service was beyond what you would get anywhere else. I am in the customer service business and I know how hard it can be so great job to the team at the Curtner u haul

Mark P.
Grado:

The young lady nicole was very generous and knowledgeable but the space#40 , was a little damp and we thought that there was black mold on concrete,and some cob webs ,the space is in bad shape but i accepted it and will be out by may 1,2020,you need to take better care of units,it was very unrepresentable......

Rebecca P.
Grado:

Nothing

Brandy H.
Grado:

El cliente no dejó un comentario.

Anthony A.
Grado:

Get rid of the guy at the front desk who processed me he was disrespectful and kept talking or interrupting me when I tried to talk and never gave a straight answer acted like was better because I had to ask a question

Randall H.
Grado:

Entire staff is very professional and give you a five stars or whatever the 10 stars have the top of the top hit you guys are awesome

RANDALL S.
Grado:

I’ve used that location many times, always good

David S.
Grado:

Good staff and good equipment.

JENNIFER B.
Grado:

El cliente no dejó un comentario.

Guy V.
Grado:

Good experience overall. There was a little bit of a line when I arrived to pick-up the trailer but the staff responded quickly and got me going quickly. Returning the trailer was a breeze and the staff was helpful in hooking up and detaching the trailer. I will definitely come here again.

James T.
Grado:

The gas reading was incorrect. The trucks windshield was not clean and had 140,000 miles on it and seemed to get about 5miles to the gallon, i think due to age of engine. I use u haul a lot and will continue but hope things get better. there also was an extra 8 inch tow bar sticking out and I hit my leg and cut it quite badly. It was to tow ball and then 4 in in more straight metal sharp bar.

Joe B.
Grado:

Two policies made my experience below average. 1) I reserved a pickup at one facility (booked my flight and hotel to make it a simple pickup) but my eventual pickup location was in a different city. I was told they wouldn’t deliver to my original location. I had to rearrange my plans at the very last minute. Very disappointing. 2) providing me with 5/16 of a tank of gas made it so I needed to go to the gas station three times on my trip instead of just once (having never driven a 26’ truck, this was a challenge). Not all gas stations can accommodate an easy in/easy out with a vehicle that large. And trying to guess the amount of gas needed to get it to 5/16 was a challenge too. I was off by a couple of gallons and had to top off to 5/16 just before dropping off the vehicle. Three challenging trips to the gas station instead of one easy fill up. I recommend you provide full tanks. I will definitely be trying a different rental facility next time I need a truck.

Ronald M.
Grado:

El cliente no dejó un comentario.

Jennifer J.
Grado:

El cliente no dejó un comentario.

Rafael J.
Grado:

El cliente no dejó un comentario.

Karen I.
Grado:

Very friendly and helpful staff.

Joan T.
Grado:

El cliente no dejó un comentario.

Bob P.
Grado:

El cliente no dejó un comentario.

Joan T.
Grado:

El cliente no dejó un comentario.

Douglas M.
Grado:

Service was Great when I picked up the truck and everything was ready to go. drop was easy and done within 5 minutes.

Gary K.
Grado:

El cliente no dejó un comentario.

Avelino C.
Grado:

El cliente no dejó un comentario.

Felix H.
Grado:

El cliente no dejó un comentario.

Olivier D.
Grado:

Very pleased with the service received.

Matthew M.
Grado:

El cliente no dejó un comentario.

Elaine G.
Grado:

It was the first time I use my phone to check in and check out in the process was very easy and will explain and quick I appreciated having the option of that versus waiting in a long line.

Vasi T.
Grado:

El cliente no dejó un comentario.

Roger J.
Grado:

Reservations were made for the Santa Clara location with 7:30 pickup. Receive text message at 7:15 and email at 7:55 regarding the location change. Would have been better if I had been notified earlier. I had to get off the freeway to read the text and change the gps. I also realize that it could be outside of uhauls control to notify me sooner.

Dean M.
Grado:

The mobile app was screwed up. The app gave me a truck that was out of service.

Eric A.
Grado:

I had a terrible experience with the 24/7 app. The location I first booked for pickup did not have a truck available, so the pickup was moved to the next closes location. However the drop-off location was not updated in the app. Even after I called to confirm it would be updated, and received a message confirming it was. I was not able to return my truck through the app when I arrived back at the location at night. This was very frustrating and needs to be fixed.

Christopher R.
Grado:

Nothing! The store manager opened promptly @ 7:00, and I was driving away in my clean, reserved vehicle moments later. The return went as smooth, and the rep. was helpful, courteous & kind. I'll definitely return. Thank you!

Mary J.
Grado:

The 4x8 trailer was very old one - so I can’t rate.

Alejandro C.
Grado:

the truck that I rent left me with a very bad experience, the consumption of gasoline is horrible expense too much ... the distance I traveled was approximately 20 miles and the truck almost 40 miles traveled I had a very bad experience with this rent and paid others ... Pull they rent me the truck whit empty fuel tank so the first thing to do is get gas !! That is not good

William H.
Grado:

El cliente no dejó un comentario.

Danny C.
Grado:

Daniel and his team do a great job with their clients. Good management and a good team!

Joseph G.
Grado:

El cliente no dejó un comentario.

Bruce R.
Grado:

Great group of employees. Very busy site for a Saturday. Kept all customers happy and satisfied.

Lester S.
Grado:

It always takes so long to check out!!

Tamera S.
Grado:

Incredibly welcoming and friendly, quick and efficient return. I would use and recommend this facility again.

Zoltan G.
Grado:

I like this location, they have the equipment for every need and I would give excellent if the there was more people helping costumers at peek pickup times. Line gets really long for two person at the counter, they did a great job tough.

Michael H.
Grado:

Friendly and helpful staff.

Douglas R.
Grado:

El cliente no dejó un comentario.

Barbara I.
Grado:

Add cruise control to your vehicles.

Jairo Z.
Grado:

Good service.

Joseph G.
Grado:

Nothing really. The location is busy and they work as quickly as possible . I also use this location for my propane tanks which is very convenient

Wade P.
Grado:

Very clean, efficient and fast service!!

Treve S.
Grado:

Staff was very friendly and helpful.

Fahed A.
Grado:

They were quick to get me in and out. I walked in without a reservation and was driving away in under 15min. They explained the APP process well which eliminated any potential frustration on my end.

Steven S.
Grado:

El cliente no dejó un comentario.

Sherry Z.
Grado:

I've used this location several times and I have never been dissatisfied, always pleasant service.

Carlos M.
Grado:

El cliente no dejó un comentario.

Salene W.
Grado:

Honor Customer request

Jorge P.
Grado:

The van was clean, it just smelled like cigarette smoke

Dave M.
Grado:

El cliente no dejó un comentario.

Thomas E.
Grado:

El cliente no dejó un comentario.

Robert M.
Grado:

I was taken care of very well. It was quick an easy.

Melissa S.
Grado:

El cliente no dejó un comentario.

Bradford B.
Grado:

El cliente no dejó un comentario.

Lilja A.
Grado:

Quick and courteous service and helped me with the return location since the online page would not allow me to make the same drop of point as the pickup . Staff was very helpful making the process easy and stress less. Thank you

Coby B.
Grado:

Best Uhaul site I’ve used.

Serkiz Y.
Grado:

still I don't have my last receipt. why you didn't send it to me?

James L.
Grado:

El cliente no dejó un comentario.

Ken B.
Grado:

El cliente no dejó un comentario.

Emilia M.
Grado:

El cliente no dejó un comentario.

Luis T.
Grado:

El cliente no dejó un comentario.

Michael N.
Grado:

El cliente no dejó un comentario.

Maria A.
Grado:

El cliente no dejó un comentario.

James T.
Grado:

El cliente no dejó un comentario.

Nikky P.
Grado:

great service hours.

Dick T.
Grado:

The staff was friendly and efficient. This location made my move stress-free. Great job!

Quan L.
Grado:

Professional, very good customer service . Pick up and return no more than 5 mins . Great experience ??

Tyrell R.
Grado:

Nothin really. I loved the fact I was able to check out my truck before you guys were even open. Great staff too when I brought it back.

James L.
Grado:

El cliente no dejó un comentario.

Harold S.
Grado:

El cliente no dejó un comentario.

william M.
Grado:

El cliente no dejó un comentario.

Michael R.
Grado:

Waited 25 minutes when I picked up and another 25 minutes when I dropped it off. Seemed to be a lot of people working, just not at the counter. They should probably check the counter more often. Only one register working and even when a second person came they left for a long time. Was just sort of a pain both ways.

Marcelyn H.
Grado:

Price quoted and price charged for a two day van rental cost me 314.00. I will never use Uhaul again nor would I ever recommend it to anyone. The office staff at this location had no interest in helping resolve it. I was told I had to wait for the manager to return from lunch, which I did not do. The owner was present and did NOTHING to help the CUSTOMER.

Fred N.
Grado:

The personnel was very polite and efficient: it is a pleasure dealing with nice people. Highly recommended. I keep going back year after year.

Ryan S.
Grado:

El cliente no dejó un comentario.

Olga R.
Grado:

I have always used this Curnter location whenever I move. Have rented from tou at least 5 times. Always great customer service from your staff and have been very satisfied with the rental trucks. I recommend you to family and friends. Thank you,

Michael S.
Grado:

The android app was a bit of a disappointment - it seemed to take quite awhile for the on-line analyst to verify/approve my credentials and then, when I was doing the walk-around inspection, the app froze up when I trying to submit a picture of a physical problem with the truck... the service desk folks were able to get me going, but I really hoped that your app would make the check-out faster and easier then the conventional process.

Oscar G.
Grado:

El cliente no dejó un comentario.

Henry P.
Grado:

Communication between call center and satellite locations. Initially I reserved a 15' truck at Alameda location for 9am, but was then redirected to Curtner location to pickup at 1230pm due to truck shortage. It was inconvenient and cost me 3-4 hours in the morning.

Carlos A.
Grado:

Windshields have to be clean when renting a unit.

Alfonso Z.
Grado:

Gas meter not work properly

Samuel L.
Grado:

El cliente no dejó un comentario.

Steven F.
Grado:

El cliente no dejó un comentario.

Thomas Z.
Grado:

El cliente no dejó un comentario.

Steve H.
Grado:

El cliente no dejó un comentario.

Sadia A. | Overall Experience |
Grado:

My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

Athar S. | Overall Experience |
Grado:

I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

THANG N. | Overall Experience |
Grado:

The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

Praveen K. | Overall Experience |
Grado:

Friendly staff and helped me break the lock to which I had lost the key.

Kate C. | Overall Experience |
Grado:

I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Xiaozhu A. | Overall Experience |
Grado:

Good

Joanna T. | Overall Experience |
Grado:

Nice staff

Joe S. | Overall Experience |
Grado:

Staff was friendly and knowledgeable.

Nicole O. | Overall Experience |
Grado:

The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

Katie O. | Overall Experience |
Grado:

I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

Zhou W. | Overall Experience |
Grado:

It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.

Victoriano F. | Overall Experience |
Grado:

Friendly service.

No reviews have been submitted for this location.

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