Equipment is great and fine from this location which is 2 stars added. But I'm knocking off 3 stars for customer service related to waiting time. Extremely understaffed and slow during checking in and dropping off. Keep in mind I rent about once an year and over the last 3 years this same location is slow slow slow every time nothing has changed. I purposely try to go to â€œthe alamedaâ€ or other locations because check in /check out process is within 10min and fast. When I rent the time is ticking, I need to get stuff done. Waiting 30+ minutes to get in and out of this place is ridiculous. I also do online reservations/per check/payment options which should help the process. I recommend developing a self check system for experienced people.Andrew E.
Customer Reviews for U-Haul at Curtner Ave
San Jose, CA 95125
(@ Almaden Expwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Not enough parking for customers and interior was not clean.YOUNG H.
Dolly reservations were not accurate but otherwise pick-up and drop-off were very quick and easyFELIPE C.
El cliente no dejó un comentario.MARK F.
No improvement! Everything was great!ERIC I.
El cliente no dejó un comentario.BLAKE N.
Great vehicle. Almost brand new. Quick chevk in/ check out.MEHRDAD H.
El cliente no dejó un comentario.CHRISTOPHER B.
have trollies availability known to customers while making online reservationMICHAEL Y.
Whole experience was smooth and easyTom G.
Customer service was very friendly and helpful.BARRY N.
El cliente no dejó un comentario.Marco P.
Personal amableTERESA G.
Improve your customer service when people have unexpected problems and need their time and extendedSUSAN L.
The receptionist was knowledgeable in the the check in process. I was not initially informed on the fuel tank capacity or status - which was quarter full. Otherwise, the truck was ready to drive off.JOSE L.
El cliente no dejó un comentario.RYAN A.
El cliente no dejó un comentario.MARCELO F.
El cliente no dejó un comentario.IRENE D.
El cliente no dejó un comentario.BINH L.
El cliente no dejó un comentario.AHMED T.
I'm always satisfied with this location. Thank youHARRY K.
Daniel & James & crew are excellent. I rent from them all the time & they have the trucks ready without excuse.SCOTT M.
Great drop off location! The employee on the lot was super helpful and we didn't have to do anything other than stop the car for him to unhook the trailer.AVINELL V.
Keep yard clean of nails screws etc.LOUIS L.
Slightly understaffedFRANK T.
El cliente no dejó un comentario.THOMAS R.
Get more employees, there was just one guy handling everythingFRANKLIN P.
El cliente no dejó un comentario.STEVEN T.
El cliente no dejó un comentario.PAMELA R.
El cliente no dejó un comentario.Pralabh D.
El cliente no dejó un comentario.SHERI M.
El cliente no dejó un comentario.DAVID R.
Nothing Service at bestHONG L.
El cliente no dejó un comentario.FRANKLIN B.
The sales associate that helped me did an outstanding job. ¡Gracias!ALAN J.
I had 2 pick up locations. Curtner location was awesome. Alameda location was not. I won't name anyone by name even though their name is on the bottom of my receipt, I don't wish any I'll will towards them. It's painfully obvious the person at Alameda hates their job as evidenced by the worst customer service skills I have come across in a number of years. This person needs to stop drinking and coming to work hung over, or needs God in their life or needs to get some action, something!? Because they were the most miserable that most could imagine. And I had witnesses that saw and heard everything that went down. Instead of being treated like someone that was moving I was treated like I was a major inconvenience to their morning routine.James C.
Very nice people And quick in and outTHOMAS F.
Great guysTERESA G.
El cliente no dejó un comentario.COLIN R.
El cliente no dejó un comentario.TUNG V.
El cliente no dejó un comentario.KAREN C.
El cliente no dejó un comentario.CYNTHIA W.
Fantastic experience!!!!FLORA M.
Truck had some ash and other minor debris present but overall, good experience with a helpful team member that assisted meOLEN R.
El cliente no dejó un comentario.SHASHIDHAR K.
Need more staffing/attention at the front check-in counter. Waited 15 minutes + before anyone noticed I was waiting...didn't seem to have a sense of urgency.GREG H.
El cliente no dejó un comentario.SHERI M.
Excellent serviceCALVIN O.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.Dale M.
El cliente no dejó un comentario.Armando M.
Took a long time to check in, but it wasn't terrible.JOHN K.
Associate who helped me was super friendly and helpful. ¡Gracias!WALTER S.
The experience was excellent, I would rent here again. The manager on duty was extra helpful in patiently answering all my questions about the truck and the app for check in. I regret that I don't remember his name.Dorothy S.
Well they changed the drop off location 10 min before I arrived at the drop off location I had picked uhaul place didn't give me a reason why they changed my drop off location behind my back then the uhaul place took 20 minutes of my time to fix it back and I am 6 months pregnant with a 2 year old toddler so I wasn't happy at all with there services....Asia R.
El cliente no dejó un comentario.MOHAMMAD A.
El cliente no dejó un comentario.JAN C.
Truck was received with less than 1/4 tank of fuel. Other than that, staff was courteous, truck was clean and worked well. Would have given 4 stars for low fuel, but your staff earned the 5 stars!Christopher C.
There was no gas in the van, but thats okay. I returned it with the same ammount. ;) Thanks!SARA N.
I recognize that it might just be a case of needing to find new applicants, but the location seemed very understaffed at the time we were there.JUSTIN L.
El cliente no dejó un comentario.ARASH A.
El cliente no dejó un comentario.Mary G.
I reserved a truck a day in advance and told what time I would pick up. It was not ready and NO GAS. I was very disappointed and will not recommend Uhaul.THOMAS C.
El cliente no dejó un comentario.BRIANNE L.
El cliente no dejó un comentario.CATARINO M.
El cliente no dejó un comentario.MANUEL R.
At drop off we encountered the definition of bad customer service. When given the employee feedback about his customer service, he became even more rude and discourteous. Definitely not a good experience.CYNTHIA E.
Customer service very professionalDORA S.
The reservation system, of not getting confirmations until 24 hours ahead of time, makes for a stressful/awful experience.Rudi L.
El cliente no dejó un comentario.PAUL K.
El cliente no dejó un comentario.LEAH M.
Daniel did great on check out. I didn't feel any last minute pressure customers sometimes get. He gave me a beautiful trailer. When I brought it back there was a young lady working. It was a Saturday so everyone was busy but this lady was amazing. She was filling propane, then running to let me know where to park, then back to the office. Before I imagined she was guiding me back in and cranking up the trailer to release it. I told her she had a great work ethic. She said she worked at the nearest location on Tully. If anyone in Uhaul management reads this that girl is leadership material.GORDON D.
El cliente no dejó un comentario.KARLA A.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.Yue L.
El cliente no dejó un comentario.HURUI T.
Marissa Caldera gave excellent service!CARL V.
El cliente no dejó un comentario.Kuo-Chang T.
El cliente no dejó un comentario.Peecheng C.
El cliente no dejó un comentario.ERIK P.
The Van was clean with graffiti gang tagging on the driver side and front bumper. the digital screen connected to the radio was shattered.STEPHEN L.
244$ wrong location fee?!!!!! Jesus Christ!Alexandre S.
Hi there, I had good experiences by renting Uhaul trucks before. This time, I found a gas miscalculation. I sent the information to the custom service for the investigation, but didn't get the response after 3 months.HONG G.
Easy check out and the rep was already waiting for me at the parking lot when I returned the van. It took two minutes to returned it! I was impressed with the speed of the staff. Gracias.Ariana T.
I would have rated it 5 stars but no one mentioned the $20 fee for not using the online night checkout. I asked the guy that assisted me and he said, â€œno, don't worry about that, not necessary.â€ Please let people know that there is a fee if you don't go online to do the checkout when returning the truck after hours.JULIE G.
I made a reservation for a 10ft truck, no issues. The man at the counter was friendly, helpful and very professional.Gary B.
El cliente no dejó un comentario.Sindy F.
There was a little trash in the cab of the truck still. Having more readily available trash cans for people returning and picking up would help. Mobile pickup / drop off worked well, but still had to wait a little while to get the keys. Would be nice to have a way to get those without having to wait for an attendant to be free.Daniel S.
El cliente no dejó un comentario.Karlija J.
El cliente no dejó un comentario.SAMEEH A.
El cliente no dejó un comentario.Henry O.
El cliente no dejó un comentario.Thomas N.
El cliente no dejó un comentario.JOSE I.
El cliente no dejó un comentario.PHILIP R.
El cliente no dejó un comentario.Rita T.
El cliente no dejó un comentario.A Prasad M.
El cliente no dejó un comentario.KHIEM N.
the mobile pickup experience was terrible. ended up going into the office to check out the van. do not recommend using the mobile pickup experience.Jeremy H.
El cliente no dejó un comentario.Martha H.
Servicios adicionales en esta ubicación
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