The truck was clean but soapy. They washed the inside of the truck but did not dry it off. It was soap inside the truck and they EXPECTED ME TO GET INSIDE A WET TRUCK THAT HAD SOAP ON THE FLOOR. When i told them the floor was wet and soapy the girl had an attitude and ask "What do you want us to do about it?" COMMON SENSE would tell you to dry off the floor so i dont slip and hurt myself trying to get inside a wet truck but I had to tell her to get something to dry it off with. So another girl comes out with paper towels and hands them to ME for me to dry off the floor. Thats not my job! I paid to have a complete truck not were I have to pay to do part of their job. Very tacky service. The truck had an engine light on and sound like it would break down any minute. The dash did not read the milage, It read it needed service soon. THESE PEOPLE NEED TO TAKE BUSIINESS ETIQUETTE CLASSES or learn how to do customer service in a professional manner. Your dealing with people money and their time so earn my dollars and dont try and make me do something im paying you to do. remember without customers you have no business and no job. Im going to another trucking company next time. Too many times i have had a issue with uhual employees. This is the last straw. Ill take my money somewhere else.Masika M.
Customer Reviews for U-Haul at Candler Rd
Decatur, GA 30032
(N Of I-20)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service from Nini was amazing coming in and out. It was a shame I had to wait 20mins in the store because her manager didn't help her after her asking 3xs, because he kept getting side tracked. The need a more attentive manager.Deenijza P.
Customer did not leave a comment.ANTONIO H.
Customer did not leave a comment.ASHLEY W.
Majority of staff displayed very poor customer service.GREGORY D.
Take the needs of the customer in accountKimberly J.
Better customer service. More professional. Less casual conversations while people are waiting in line. Shouldn't take 30 minutes to pick up a truck. Acknowledge people. Run proper maintenance on trucks.ANDRE T.
One person working, overreserved uhaul's. I ordered one for the clairmont uhaul location on Saturday and went there and told me they're out of uhaul's until Tuesday of this week thanks to UPS. So they told me to go to this location on Saturday 11/20 when I made the reservation that previous Tuesday for clairmont. I get to the candler road location to only find out they're next available uhaul is Sunday. I go, pick it up Sunday, (after waiting in life for 20-30 minutes). And complete my move. I return it in perfect condition gassed up with over a quarter of a tank left. I see my charge was $91 but then get charged $1,115.24 today and refunded my $91. I have no idea what's going on but I'd like to figure it out and get my money back from the mislead charge of $1,115.24. This is totally unacceptableMICHAEL P.
Customer did not leave a comment.Zahir M.
Customer did not leave a comment.SHAWON G.
Great customer serviceGwendolyn F.
The tire was real low but they didn't have air to put in it. An employee give me change out her own purse to go get air that was sad.SASHA G.
I reserved the equipment online. When I started the pickup process, I received a message that something was missing from my order. When I arrived at the store, I was told that the truck was missing from my order. Luckily, someone had just brought it back while I was waiting in line. Ordering online does nothing. I had to do everything in the store that I did online. They do not have a furniture dolley at all, but it's online. I was not given the utility truck, so I had to go back to the store. No one even apologized for the error.LANIKAH W.
Customer did not leave a comment.KIESHA H.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.ALBERT S.
Communication was hard as the phone was never answered. Friendly people. Good price for the install.Alan B.
POOR CUSTOMER SERVICE. Mistake after mistake. Not taking job serious.JANICE M.
The 26 ft truck was clean but needed necessary repairs. The transmission was not engaging as needed. The steering had tremendous play in the wheel. The brakes were OK but every time we stopped, the truck would belch black smoke. The truck even left an oil puddle in my driveway. Even though the truck had only 30K miles on it, it clearly not being maintained properly. Lastly, I had to call U-Haul Traffic to confirm my rental up to 6pm the day before I was to pick up the truck. After pressuring them to find my file, they told me my truck was to be picked up in a location different than on my reservation paperwork. More knowledge people are needed not only to maintain/repair trucks but also in the official U-Haul locations for pickup & drop off and working the phone/online stations. Very frustrating & makes for a poor company image.JERRY P.
Customer did not leave a comment.Benjamin B.
Keep up the great service more and more.Eliman J.
Customer did not leave a comment.Gaynor T.
Better cleaning / Maybe service vehicle - check engine light came on..Timothy R.
Customer did not leave a comment.ANTHONY M.
I am the director of a food pantry so every month sometime twice a month I have to rent a truck I have done this for the last 10 years. unfortunately the past 2 months I have had mechanic problems with the 26' truck that I rented. The u-haul employees were I rent the truck were very helpful and try to help me find another ruck. It cost me money and time that the food pantry could not afford.JACQUELINE F.
Customer did not leave a comment.CELECIA D.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Latiesa H.
Customer did not leave a comment.CALVIN C.
Customer did not leave a comment.KENNETH W.
Great Customer Service ðŸ‘ŒREGINALD M.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.Timberlake L.
Customer did not leave a comment.JAMES W.
24 hours after I dropped off the truck, personnel called, left a voicemail, and stated that I had not dropped off the truck and had stolen it. When I called to inform them that I had indeed dropped off the truck the previous day, another store employee confirmed that the truck had been received. Very incompetent service.Emerald D.
Waited in the store for 25 minutes before even being acknowledged. Took over an hour for me to get my truck.DEVIN S.
Not enough trucks, overbooked the time slots, changed the pick up location less than 12 hours before. Customer service was helpful once I showed my confirmation number.CHRISTOPHER R.
Customer did not leave a comment.DERRICK S.
More help.CARRIE A.
Be clear on mobile check , exactly where the key is supposed to be droppped off. And to make sure additional equipment is ion property when reservations are made.DONNA F.
Customer did not leave a comment.ALBERT J.
Great staff. They are always very nice and helpful.Ella J.
Customer did not leave a comment.BRANDON K.
Customer did not leave a comment.Mark S.
Train your staff the technician was an idiot he claimed y'all didn't have the wiring plug he was trying to put to female ends together I had to show him how it plugged in did not make me feel good about him installing my hitchJEFFERY R.
Customer did not leave a comment.victor D.
The staff that greeted myself and my friend were efficient, kind and attentive. That was greatly appreciated. The young lady and gentleman that assisted us today appear to function together as a good team.troy W.
Absolutely satisfied with the exceptional customer service received today from all parties from the associate to the manager. They were friendly, attentive, courteous, and the wait was was minimal. I would highly recommend this location to others. Please keep up the great job.FRANZETTA G.
Me battle workersJOYCE M.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.DEREK J.
Customer did not leave a comment.REGINA N.
Great customer serviceANGEL D.
Customer did not leave a comment.BELINDA H.
Great Attentive Customer Service!!!!Amanda F.
Customer did not leave a comment.MORGAN M.
Made a reservation online for a 10' truck only to get to the location and there were none available. I would have had to go to another location to see if thet had what I needed. Which would have added more mileage to my rental. I could have sized up but the only truck available was the 26' which was too big and I would have had to pay the difference in price. What would have been the point in that? Ended up renting a van with an empty gas tank and making multiple trips for move which was unnecessary. What is the point of reservation if nothing is going to be available?JAMILA P.
Customer did not leave a comment.FRANKLIN T.
Customer did not leave a comment.LISA B.
Sameen provided excellent serviceCharles D.
Everything was superbGLENN C.
Absolutely poor management. Made reservations for a hitch installation weeks in advance and asked for a call when my parts came in. Not only did I not receive a call, but they told me I was scheduled for an installation the day after what I was told over the phone and in writing. Installation also took 4 hours longer than promised.nickoli D.
Service was extremely slowAndrew G.
Great customer service. They cleaned the truck to prepare it for the next trip!Maya H.
Understaffed on a Saturday. Truck had a check engine light on.Angela N.
On a Saturday and only one person working pick up and drop off.The line was very long and waited one hour to receive service for a drop offSharon Gail D.
I dropped a rental vehicle off after hours, using the u-haul mobile app. The last instruction was to lock the vehicle and place the key in the drop box. I looked all over the lot and could not locate the key drop box, so I put the keys back in the vehicle and locked the vehicle.JOHN B.
You should really be asking about my overall experience which was garbage. 4-5 hours on the phone because my truck was unavailable during the week and then I spent 2 hours trying to confirm that the new location would be ready and when I got there at 7:15, they didn't have a truck and I had to drive 15 miles to get the vehicle. After the final thing I did get a small discount, but that didn't account for the fact of all the extra gas I had to spend driving around my car. All the extra time spent on the phone trying to solve issues that U-Haul created. The fact that I had someone scheduled to come to the house at 7:45 that I wasn't able to be back in time for so I had to deal with the fallout of that. Honestly, U-Haul shouldn't even be getting 1 star for what I dealt withEthan P.
Need 4 people in the early morning on Saturdays, 2 cashiers and 2 people to get your truck or equipment. Also when did you notice a sign in the store, that you only take major credits only and no debit card ANYMORE?Shcora D.
I returned the van same day Friday 10/1but somehow the agent did not check me out properly via his remote application and now I am charged 322.92 for a rental I did not make. I am disputing charges with my credit card company. Ugh such an inconvenience to me.BARBARA J.
My trailer caught a flat, while checking out to get my trailer an employee was very rude using foul and explicit language towards me, very unprofessional. I will never use this location againKEVIN F.
Speed up the time it takes to take care of the mobile check in customers. I waited close to 30 minutes to get a key to the truck.DERRELL A.
I had to wait for 1 1/2 hours just to receive my vehicle. The keys were lost. When I finally received my vehicle, it was stinking inside and had a tire-pressure warning message + a notification that a light was blown. The vehicle drove poorly and had poor gas-mileage. I prepaid for 30 miles along with my rental, and I know that I went over on mileage. It's only because I had to return my vehicle to the same location i received it from. It's not like I actually used those miles for the move, and I essentially paid MY money to return U-Haul's vehicle to a location that was inconvenient. I feel like I was overcharged too. I'm completely unsatisfied with my experience, and it's to the point that I might never rent from U-Haul again. Other companies don't charge by the mile and offer more for the same price or less. If nobody reaches out to try and resolve my issues, I'm done with U-Haul.PHILLIP C.
Customer did not leave a comment.Jonathon D.
Customer did not leave a comment.TRANELLE G.
Morning staff rude, uneducated and not knowledgeable of rental process both in person and online, but spent time gossiping.Daysha R.
I did not receive a receipt for my rental. I have chargers on my card that I don't understand. I called the store and was place on hold for 10mins. By the time I was able to call back the store was closed.BRANDI C.
Customer did not leave a comment.MILTON S.
The Manager Sameen and his team are "True Professionals" and they are very knowledgeable and courteous. I pass quite a few Uhaul Centers on my way to their Decatur, GA location to do all of my renting business; they're the "BEST!" ðŸ˜THEODORE G.
Customer did not leave a comment.NAKITA H.
This location is amazingFIELDING C.
Horrible experience 12 calls and now one helped me. At s Supervisor Called Eugenio helped and found my truck. All of these happened in Atlanta.Aldomar V.
Customer did not leave a comment.NOBANTU A.
The truck i reserved and paid for wasn't available had to drive miles away and pay twice as muchRITA H.
Customer did not leave a comment.Patricia H.
Just crowded and u-haul doesn't do things right. Something is always reserved and given away and unavailable. It is consistent everywhere not just this location. System needs work. The staff was nice and did the best they could but it's a broken system.STEVEN G.
Customer did not leave a comment.KATRINA P.
Customer did not leave a comment.FARIS S.
Truck wasn't ready and store is always understaffedScott C.
The volume on the radio was broke and the whole time i drove the music was blasting I could not turn it down. Very unpleasant drive with loud music the whole time and the steering wheel was not aligned. Secondly i put gas at the near by gas station I have receipt to prove it and the the meter was back where it was when i received the truck and whoever recorded it showed the meter was below a 1/4 of a tank when it wasn't they barely paid attention to it and charged me double what i paid for it. When i filled gas at the station next door. I will never ever use U-Haul again as long as i live. This station is ghetto times 10!!!BLAKE T.
The van I rented was clean however one of the back tires was low as indicated by the message on the dashboard. When I got in the van the gas gauge indicated â€œemptyâ€. I was advised to put gas in the van upon return. But I had never rented a van that was given to me on empty. I was given credit in my final payment. The gentleman who waited on me was polite, respectful and knowledgeable. The young lady who checked me out was polite and helpful.Audrey D.
No one bothered to tell me about the hidden fee for oil and tire upkeep, leaving me with no opportunity to dispute it, and I do not appreciate that at all. U-Haul apparently makes their money dishonestly by nickel-and-dimeing their customers without informing them beforehand of the charges they will be expected to pay, and I will recommend to any that ask me that they rent from someone more forthright, as I intend to do in the future.BRENDON S.
Good service where they quickly told us where to go and what to do; made it very efficient to check out.Grace J.
Everyone was super nice.REUBEN H.
Customer did not leave a comment.ADRIANA M.
Online Inventory did not match with actual inventory. Required a significant wait for a truck. Matching inventory would have eased process and allowed virtual check in. Despite the wait and difficulties the staff was gracious, patient, and accommodating. Truck was clean. Lots of scraps and scratches on outside. Was obvious vehicle was previously involved in an accident.Corey E.
Fix the truckMICHELLEANTOINET W.
I reserved a truck online and received confirmation but when I arrived i had to pay extra for a bigger truck that I didn't need.The location was very busy and understaffed had to wait an hour after I checked out before I could leave waiting on tow dolly Which was taken from my time and had to spend more money on gas on a bigger truck and was charged another $120 dollars bc they said I was late bringing the truck back but was inaccurate bc I returned the truck the same day and they stated that I returned it the next day bc it was returned after hours when actually it was returned 4 hours after I left the U-Haul facility..STEVEN M.
Both gentlemen that serviced me on Sept 12 around 1:12pm were professional, and knowledgeable. Excellent service ðŸ'â˜ºðŸ¤¸â€â™€ï¸ðŸ¤¸Thank youGianna M.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!