Customer Reviews for U-Haul at 12th & L

5,562 comentarios

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I paid over $5000 for equipment that endangered my life. I will never never rent another fucking uhaul.

Brian T. 
Clasificación:
5.0

Excellent customer service. I use this U-Haul store fairly often & by choice among other U-Haul stores in the area

CHRIS DUANE F. 
Clasificación:
3.0

The tires were very bald and definitely not legal at all. Long story short I got stuck in the snow and it was hard to get out.

August L. 
Clasificación:
4.0

Thank goodness the uhaul at my original pick up spot Webster Road Feed 8806 Kapowsin Hwy E Graham, WA Called me early in the day to inform me I needed to get trailer from another location. This is not a complaint but a suggestion. The person who called and left messages for new location for pickup said the address very quickly. Lucky I heard enough and with a bit of wits figured it out. John Davis

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moyer H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER R. 
Clasificación:
4.0

The only issue I had, The trucks tires did not seem to be in good condition. I drove it about 83 miles from Tacoma, Washington to Hoquiam, Washington and it was pouring rain. The truck seem to hydroplane more then most other rentals I've had with U-Haul? I felt a little bit unsafe driving this particular vehicle, especially in the torrential downpour we had. Also I was not able to take the vehicle up my driveway because the tires were spinning? The last U-Haul I had rented had no problem getting up my driveway. So maybe I would recommend that the vehicles tires are checked for safety.

CHANTEL S. 
Clasificación:
5.0

Staff was awesome! Truck had some issues.

IAN M. 
Clasificación:
1.0

My uhaul was stolen off the lot. The manager at this location was extremely unprofessional and quite frankly rude. When I expressed my frustrations she proceeded to shout at me. I would highly advise against this location solely based on management. It took over a month to sort out the stolen, and eventually recovered uhaul. I was charged over $1600 to my account with out my consent. It was later refunded because uhaul made a mistake. Absolutely terrible experience.

BROOKE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony O. 
Clasificación:
2.0

I didn't figure it out quickly enough, but here's the situation: The truck had a hole that had been drilled in the gas tank. Worse, the hole had been drilled through a patch, so apparently this had happened to this truck (and others on this lot?) before. There was a sheen on the ground, and the gauge was lower (by half) than the photo (presumably from the night before), so I checked with the employee about a potential oil leak. Fast forward to the gas station, 40 miles away, where I'm on the ground looking at the gas tank and the hole has been drilled. I spent the next four hours on the phone getting a new truck. Everyone was polite and moved me to the next person, but the entire situation was preventable.

GREG DEE W. 
Clasificación:
4.0

The service was great, great access on and off the interstate. U-haul was exactly what We needed to get our moving done.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda L. 
Clasificación:
3.0

They didn't provide with a receipt

NOEMI V. 
Clasificación:
5.0

Improve lot security. Homeless people and shady people all over the place.

CHADRICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

The customer service was outstanding!!! It made the whole experience a "10"!

Maria B. 
Clasificación:
5.0

Thanks to the staff. For working with me to make my rental process so great.

TRAVIS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
5.0

Very professional employees

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLIN M H. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERVIN S. 
Clasificación:
5.0

Easy pickup. Friendly staff. Was reimbursed for the extra 1/8 tank of fuel that I filled beyond the required amount. Would do business with them again.

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY JOSEPH C. 
Clasificación:
5.0

Very helpful staff as this was my first rental

DONNA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN OBED T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Seamless and easy drop off....Good job!!!!!!

Leslie O. 
Clasificación:
3.0

This truck had mechanical issues. Needs brakes or wheel bearing. Also needs new wiper blades

WILLIAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
2.0

The associate that “helped” me was unfriendly and rude. When I arrived he walked out the door (passing me walking in) without saying anything…. I understand he has several tasks to complete but he couldn't even say “give me a minute” or “I'll be right back” ??? Rude!!!! I don't mind waiting if I'm given a heads up….. common courtesy???

CHERYL W. 
Clasificación:
5.0

There was a late delay of three hours for the truck rental. This location notified me the night before, then confirmed early the morning of the rental that the truck would be ready three hours late. Check in was relatively painless. Curiously, even though I and my son are both clearly old enough to drive, we were required to provide the number of a third family member to verify that it was okay for me to rent the truck. Why? That's entirely uncalled for.

WILMER L. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA T. 
Clasificación:
5.0

Checking in electronically was frustrating and we had to go in office to complete transaction.

WILLIAM N R L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE R. 
Clasificación:
2.0

better custumer service

BLANCA C. 
Clasificación:
3.0

Staff not very well trained. Could use more help with customer service and handling of equipment.

Daniel D. 
Clasificación:
2.0

The cabin smelled like cigarettes, there was sludge in the bed of the truck, and there was pink paint smeared everywhere.

Emma D. 
Clasificación:
5.0

Great drop off point felt like I was supposed to drop off and it was safe!

Sage A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
4.0

Better signs for drop off location

Daniel S. 
Clasificación:
3.0

I am 56 years old and live my own life independently. I have had the same career job for 27 years and pay my own bills. Why was I forced to call my elderly mommy for her to tell the office staff that I may rent a vehicle? I was so stunned at the question and in a hurry that I just did it but never again. Ridiculous. This was nobody else's business.

SHELLIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junior T. 
Clasificación:
5.0

I was well pleased! Thanks.

JOHN OBED T. 
Clasificación:
5.0

Excellent Customer Service

JUSTIN D. 
Clasificación:
5.0

Make sure the attendant knows what add on items a customer has, I didn't get furniture pads I ordered, and got charged for them

Jonathan S. 
Clasificación:
5.0

Smooth transaction. Equipment was clean. Overall a great experience thank you

Virginia D. 
Clasificación:
3.0

The trailer was not aligned or the tires were not in good condition. The trailer should not be swaying back and forth like it was doing. There was about 1800 lbs in the trailer, I was traveling 1900 miles, at times I had to go 45 miles an hour on a highway because the trailer was so out of control.

PRESTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Winston R. 
Clasificación:
3.0

Drop off was rather slow. There were 4 staff people around and not all were occupied with customers. I had to wait upwards of 15/20 minutes to drop my trailer off. Trailer drop off should be lighting fast, because as long as the trailer is not damaged, all the UHaul associate needs to do is unhook the trailer from the customer's car and the customer is free to go.

RORY V. 
Clasificación:
5.0

There was some kind of conversation going on when we got there. And it continued when they were helping us. It was a unprofessional to me. And I've worked customer service for over 20 yrs.

GEORGIA LYNN P. 
Clasificación:
5.0

Have alarms and kill switches on all vehicles.

BRETT R. 
Clasificación:
5.0

I loved my U-Haul experience! The manager, Waverley, was extremely professional, knowledgeable, and kind. She made my experience seamless and went the extra mile to help me with my rental. I recently bought a camper trailer, and am learning the world of hitches. She helped me choose the right ball hitch for my trailer, and explained how it could be used with the U-Haul equipment I was renting. Thank you so much, Waverley! You rock! I will be back for all of my rental / moving needs and recommend you and your U-Haul location to all of my friends and family!

MAYA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN STANTON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
2.0

They couldn't get the trailer off my car for 45 minutes. They didn't have the right wrench

RONALD W. 
Clasificación:
5.0

Representative was very helpful and friendly.

Paula J. 
Clasificación:
5.0

Great work

MINH H. 
Clasificación:
5.0

The new General Manager is a blessing. She is polite, knowledgeable ,hospitable and she cares about the guest's needs.

Brett R. 
Clasificación:
5.0

Very nice staff! Rental was excellent, too.

COLLYN MARIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Riley H. 
Clasificación:
5.0

Nada

Thomas J. 
Clasificación:
4.0

Update website about truck sizes. I booked 17' got 15' no big deal really but could have been. Otherwise perfect.

DARA B. 
Clasificación:
5.0

Staff were great! Friendly, kind and helpful! 🙂

Kobi W. 
Clasificación:
4.0

Tell customers how you want them to return the vehicle. Be specific; pull up in front of office, etc. It was pouring rain and we parked the vehicle in the lot not knowing that your staff would have an easier time checking us out if we had known to pull up near the office.

Becky F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANALEA B. 
Clasificación:
5.0

The truck was dirty and smelled of smoke with cigarette butts on the floor of the cab.

Shannon L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark Y. 
Clasificación:
5.0

None. Tasheana did an excellent job in helping me.

Willard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL Q. 
Clasificación:
1.0

El cliente no dejó un comentario.

KELLY F. 
Clasificación:
3.0

Moving van had a strong stale cigarette odor and check oil light was stuck on. Couldn't confirm mileage prior to leaving.

JEREMY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRAVIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

The agent I dealt with was truly pleasant and assisted the entire process amiably.

BONNIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector G. 
Clasificación:
2.0

I ordered a furniture dolly to go with the van I was renting. They forgot to include it. When I returned the van they charged me for the dolly. I told the girl at the counter and she said she would take it off my charges. She did not. I have called the store 27 times over the last 2 days and they never pick up. The phone rings over to U-Haul central where a recording tells me there is a 33 minute wait. They are great until they get your business then they become totally unresponsive.

MAXIMILIAN W. 
Clasificación:
1.0

I had the worst experience with u-haul. I called to confirm five separate times over multiple weeks prior to my move, including two days before moving. The night before my move I call to check in AGAIN, and learn they don't have a truck available for me. After pleading with the customer service representative, she finally finds a truck for me an hour away. Every call to customer service took 30 minutes on hold AT LEAST. I'm very disappointed with u-haul.

JUSTIN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
5.0

I had a problem with returning with the Uhaul app. It requires a photo of both the mileage and the gas meter. On the van I was driving, the odometer mileage appeared only after closing the door and before turning on the engine. The gas meter appeared only after turning on the engine. It was impossible to get the odometer and gas meter to show at the same time. I don't know what I would have done if the store had been closed at that time. The staff at this location are gracious, helpful, and friendly.

Donovan R. 
Clasificación:
5.0

Nothing to improve just want you to know that they were very pleasant & professional.

ROBERTA N. 
Clasificación:
2.0

You ask for another phone number, that is not something you need to do. You push to hard for people to buy your insurance and saying your company will not work with my insurance! That is a RED FLAG. So I will be checking my options next time I need a rental. Your per mile rate is to high. U-haul could do better.

MARK L. 
Clasificación:
5.0

James was an excellent agent and extremely helpful. A full-service station! Will rent from them again.

PHILLIP J. 
Clasificación:
4.0

It went without a hitch except it got delayed because it was parked behind another truck. Had to go back in and the place was super busy.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE W. 
Clasificación:
2.0

Better communication.

ELIZABETH P. 
Clasificación:
3.0

The lady who helped me was wonderful, but the truck was so old and musty smelling I'm surprised it was still being used. It had greater than 89,000 miles and so old and dinged up I felt like it was going to break down at any moment. I usually have a really great experiences with you guys but not this time

YUNNA F. 
Clasificación:
4.0

We dropped the truck off after hours but the mobile return system worked great and was easy to navigate. Lot was well kept and easy to maneuver the truck in.

DEBORAH D. 
Clasificación:
5.0

James was a great representative for your company.

JOHN D. 
No se han enviado comentarios para esta ubicación.

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