Customer Reviews for U-Haul at 12th & L

5,746 comentarios

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The 26 ft truck springs were so bad that the truck shook uncontrollably, I almost lost control numerous times. I reported it the staff and Manager. They said they would tale it to maintenence, I hope they don't rent it out this coming weekend, please..

EDWARD B. 
Clasificación:
5.0

Everything worked well, Efficient operation.

Ken P. 
Clasificación:
5.0

Angelina was very professional and a hard worker!

Jon S. 
Clasificación:
5.0

Opened early and the representatives were friendly and helpful my quote was within a few dollars of the actual charge. It couldn't have been better. I was expecting worse at such short notice, just before memorial day weekend (moving/camping season)

Sharon Y. 
Clasificación:
2.0

No key drop box. Signs on door stated hours had changed due to high crime volume. I did not feel comfortable or safe looking for a non existent drop box in a high crime neighborhood.

Jesse A. 
Clasificación:
5.0

The fine youths at the counter were so helpful. My new bride Xiao-Fung hardly speaks the language but they patiently assisted us through the return of our rental using gentle hand gestures. As if I that kindness weren't enough, the young woman who might have been the manager recommended a local delicatessen where we might find some fresh tripe for Xiao-Fung's grandmothers Phö recipe. She is steaming the green onion now and the tripe looks as wonderful as our new home! Thank you U-Haul!

JAMEY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
3.0

Manager is rude, but the other employee was okay.

LILLIAN B. 
Clasificación:
3.0

I was sent pictures of the truck to check the status at pickup. The truck in the pictures had a different front bumper and had no notes about the numerous scratches and dents. The employees politely listened to me questions about this, but didn't provide much helpful direction for what to do to make sure I wasn't charged damage fees. The interior of the truck wasn't clean, the window crank handle was broken off. The steering wheel was covered in paint. None of these things were documented at pick up. I know that this location is in a tough part of town but the employees could definitely use some more support.

James I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen R. 
Clasificación:
3.0

Nothing. All was good

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Front desk guy who helped was amazing. In a great mood and a pleasure to work with. Some of the best customer service I've had in a while

Taylor B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAARVIS B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Samantha G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jamey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Narhi K. 
Clasificación:
5.0

The associate that was aiding us was so patient and kind. Made the process super easy. Best experience I've had!

Erin G. 
Clasificación:
5.0

I was in able to return the cart dolly to the original pick up point., but Amber at the North Auburn Branch was very helpful and willing to work with me so I didn't have to drive all the way back to North Tacoma as I wouldn't have made it on time. Employees like her is why I will continue to give my business to this branch. Thank you Amber your AWESOME

Ron R. 
Clasificación:
3.0

Uhaul sent me to the wrong return location so I had to call uhaul customer service and get a new return location it was just a big mess and took over an hour to get straightened out it was honestly just one deal after another we will never use uhaul again

Parker S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larae L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phillip J. 
Clasificación:
3.0

El cliente no dejó un comentario.

charles N. 
Clasificación:
5.0

It's easy.

Harry L. 
Clasificación:
3.0

Price was extremely high. I would say that it's price gouging. Over $200 a day is outrageous! I will never recommend this location.

Scott M. 
Clasificación:
2.0

There was no Dropbox for the key for self drop off

Gabrielle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Kind and thoughtful people work here.

Robert W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Darrol Z. 
Clasificación:
4.0

It would be more convenient and cost me less in mileage and time, if I could rent the trucks at West Coast Self-Storage Fircrest where I maintain 5 storage units. What can we do to make this happen ?

Patric D. 
Clasificación:
4.0

Great team..

Peter W. 
Clasificación:
5.0

Nothing. Everything was excellent 👌👍

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
3.0

Clarify pricing structure

Greer B. 
Clasificación:
5.0

The lady was very knowledgeable and kind. Explained everything to me. Great job.

Iwilda B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jessica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah S. 
Clasificación:
5.0

Great staff at the location, very helpful during difficult truck shortages

Glen M. 
Clasificación:
5.0

Awesome team. Friendly, respectful, courteous. Great experience.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chia C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Darryl B. 
Clasificación:
3.0

Sketchy location, but professional, answered questions, and made it real easy to get through the whole process. I waited late to schedule a rental, and your 1-800 number helped me locate the car dolly available closer to where I was. Less driving! Thanks for making this a wonderful experience!

chris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie V. 
Clasificación:
5.0

Quick and efficient! No surprises, which is a big A+ for other uhaul locations i have been to. Parked my 4runner on the side street for the day, a little sketch but lots of uhaul folks working so no issues!

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Nothing Friendly and very helpful Thanks again for always being there for all my moves.

Vicki R. 
Clasificación:
5.0

Lance was awesome. Great job!

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

The young lady at the 6th Avenue store did not have a trailer available and found one for us just a few miles away. I have rented several items from the 6th Avenue location and can't say more positive comments for their efforts. The young lady who rented the trailer today and the young man who assisted with the return of the trailer were beyond professional.

Stepen R. 
Clasificación:
2.0

I was charge 114.68 for I don't know what reasons online

Jose M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron F. 
Clasificación:
5.0

Nick at check in was terrific. The pickup had just been turned in filthy and he offered to clean it, I said “no, I'm just going to get it dirty, don't bother”. When I returned it, not very clean, no problem. What great service. Thanks U-Haul team!!!

Joseph T. 
Clasificación:
2.0

Terrible neighbor hood. I was informed the night before my planned move that the truck that I had reserved had been broken into and damaged. They stated that I could still use the truck but it did not always start. What ? I was not happy. I stated that I had already planned with five guys to get this move done in one day. I said that I would be at their office at 9 AM. When I arrived they acted as if nothing had happened and offered me another truck, which worked out.

Randy S. 
Clasificación:
2.0

The truck ignition looked like it had been recently stolen or something and wasn't repaired correctly. It made it extremely difficult to even start the vehicle plus was just concerning in the sense of it being easily stolen from us. They also told me that my card would not be charged until we returned the truck yet they charged me immediately after leaving. They also charged more than what we were quoted over the phone. We used this same location 4 1/2 years ago and it was a totally different experience,and not in a good way....

Andrea F. 
Clasificación:
4.0

The associate was courteous and efficient. She was clearly knowledgeable about her job and was nice about my arrival moments before the shop closed

Lia S. 
Clasificación:
5.0

Quick pick up and return. No waiting.

TIMOTHY F. 
Clasificación:
5.0

I'm a returning customer the only thing they were out of the tow dollies but Dylan was really good and he actually made me a reservation for the other one and called them even to see if they had one for me and I was able to go right away after I was done there to go pick that up will do will definitely keep coming back

CELIA H. 
Clasificación:
5.0

Girl working was nice 👉👈✈️🤪✡️

Alias P. 
Clasificación:
5.0

Agent that helped us was awesome. Wonderful helpful positive attitude. If he isn't the manager--he should be!

Kay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

April R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

Staff seemed to be bothered that I was returning equipment.

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chia C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chia C. 
Clasificación:
5.0

Drop-off was easy... Just checked with the attendant and he took it from there, sending me a follow-up email check-out. Easy peasy.

Jon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene J. 
Clasificación:
3.0

The store is clean and the rep was very nice, but it's in a VERY bad neighborhood and I didn't feel comfortable when we dropped off the truck (and had to return again the next morning with the keys). It was NOT the location that I signed up for when I ordered the truck and was changed the day of pickup. I had no choice but to go to this location.

Christiana P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meriah D. 
Clasificación:
5.0

Automated the pickup process

Randall B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie S. 
Clasificación:
1.0

Not let someone check out my reservation and charge me before I even get their check names check I'd ask questions about rental make sure it's the right person

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DYNNA B. 
Clasificación:
2.0

Charging a customer for 2 gallons of gas when the odometer showed travel of 4 miles is b.s. Totally lame; won't use again.

Robert C. 
Clasificación:
4.0

Customer service was great!

Lisa H. 
Clasificación:
5.0

The trailer itself after I had it for three weeks I found it to list a little to the left side. I am not familiar with the suspension on the trailer but yet it listed and it wasn't load related. The tires were good. It tracked fairly well behind my car…people should be a may wade made aware that the load shifts ( I understand load shift ) but the way that it happens you can't open the sliding door.

Reuben W. 
Clasificación:
5.0

Personable and helpful.

Terri L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zacheriah M F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebekah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM C. 
Clasificación:
5.0

The truck had a change oil soon notice when starting up.

Linda M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Adam O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONA C. 
Clasificación:
2.0

The lady who checked me out was very curt, didn't want to hear my comments about the box truck I rented. It wasnt viable to even carry a standard refrigerator.too low.

Ramon G. 
Clasificación:
5.0

The person that helped me was very helpful. Will rent from here again. Also easy to find location

Mariana B. 
Clasificación:
2.0

Overall a good experience. I did make an appointment two days earlier for a specific time, but when I got there at my appointment time I had to wait 45 minutes to get my keys. Then I was told the time I waited in-line constituted part of my four hour window to have the vehicle back by. Also, The two people who had been in line in front of me didn't have an appointment.

Sean O. 
Clasificación:
5.0

No improvement just want to say Allison made our experience alot easier and she answered all of my many questions that I have asked. Thank you for giving such great customer service.

Folasi I. 
Clasificación:
5.0

The location was very busy. They took the keys and checked in the equipment at a later date.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte R. 
Clasificación:
5.0

Staff was awesome- they deserve commendation and raises. Great customer service.

Lena R. 
Clasificación:
4.0

Excellent service - even while under construction.

Richard B. 
Clasificación:
5.0

The trailer was great and the service was outstanding. Thanks fo making my rental smooth.

Roger S. 
Clasificación:
5.0

Dylan was awesome. Made it swift and easy. Thanks!

Rowell V. 
Clasificación:
5.0

El cliente no dejó un comentario.

NACHO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alene R. 
No se han enviado comentarios para esta ubicación.

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