Comentarios de los clientes para U-Haul at 12th & L

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at 12th & L

Clasificación general:

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kenneth M.
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El cliente no dejó un comentario.

Robert S.
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El cliente no dejó un comentario.

Genor T.
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El cliente no dejó un comentario.

MANON F.
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The young man that checked me in and out, gave me some of the best customer service I have had in a long time. He was clear and concise, polite and helped answer all my questions or concerns. People like him deserve to be recognized and rewarded. I would hire him in a hot second.

KAREN K.
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El cliente no dejó un comentario.

GAVIN DAVID G.
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all the uhaul customer service agents i encountered were exceptional. from the phone agent to the lot. i don't remember this being the case before. whatever corporate is doing, keep it up. also, the online process was very welcome. the app didn't function for me for drop-off (wouldn't accept a photo), but the phone agent handled it for me.

Gregory A.
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I have had terrible experiences at this location in the past. Bad enough to complain to corporate, and use other locations exclusively. This was the only location open on the day I needed. Service was markedly improved. Staff on pickup were polite and helpful - Staff upon return asked about potential issues, and was quick to respond to and verify my concern. Overall, a good experience

Andrew W.
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The guy working was super helpful.

Bradley W.
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El cliente no dejó un comentario.

Jezanna R.
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El cliente no dejó un comentario.

SETH D.
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Have vehicle with no mechanical issues, give full refund if have to bring truck back early due to mechanical trouble

CLAY HARVIE E.
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The gentleman who helped us was very professional and efficient. I was pleased with the service.

ALLAN B.
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El cliente no dejó un comentario.

Kevin W.
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El cliente no dejó un comentario.

Andrew V.
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Great experience! Just make sure customers are acknowledged when they arrive.

DOUGLAS JEROME R.
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The store manager was very helpful. He was fantastic to deal with.

DAVID NELSON H.
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The staff were great. Everything was ready on time when I picked things up and check out was quick. When I returned the truck there were friendly people waiting outside to quickly get me on my way. Very impressed!

LEVI W.
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They forgot my moving supplies but I was charged for them anyway :(

MORRIS C.
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Equipment was good received it on time. The salesperson could have been a little bit more customer friendly.

JANICE L.
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El cliente no dejó un comentario.

LOREVA P.
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El cliente no dejó un comentario.

Michael V.
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The location was not desired due to it was 10+ miles away from where I was. When I turned the 20 footer in I was charged extra mileage. I turned it in early and was not given a credit for the extra days I rented it.

ERICA B.
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The employee who helped me was very nice and professional. Thank you!

Douglas H.
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El cliente no dejó un comentario.

Tom C.
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El cliente no dejó un comentario.

RONALD E.
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The drop of sign was small and in a side street. Impossible to see unless you know what to look for. The single employee was belittling me when I didn't park on the right spot. Very annoying and respectful.

Benjamin Emmett G.
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My guy sales associate overcharged me. We realized it during the use of equipment. The woman sales associate who I returned equipment agreed and fixed charges.

Kim J.
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Excellent customer service

ARLO MOON OWL E.
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I reserved 2 furniture dollies and they had 0. This made moving my furniture very difficult and took more time. When I asked to do a one way trip as a way to offset this inconvenience it wasn't even considered. When I returned with the moving blankets I rented, I was asked to fold them - this seemed strange so I asked if they were being washed between uses as we are in the middle of a pandemic and they said no. Pretty unbelievable with everything going on and I imagine the trucks are not being sanitized between uses either.

Timothy B.
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El cliente no dejó un comentario.

Evan R.
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El cliente no dejó un comentario.

SCOTT F.
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El cliente no dejó un comentario.

Ana T.
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El cliente no dejó un comentario.

MICHAEL KYLE J.
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"EXCELLENT CUSTOMER SERVICE REPRESENTATIVES!!!

Carl Y.
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El cliente no dejó un comentario.

Ryan O.
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Will was awesome to work with. Fast, friendly, and efficient. Thank you so much!

JUSTIN P.
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Let customers in on time. Several of us were waiting and no one let us know the door was unlocked. It was about 5 minutes.

Tiffany Renee B.
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Maintain the trucks a bit better so customers are confident that when they go to brake the truck will stop lol

Armando L.
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Just keep doing what you are already doing.

Chizu B.
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El cliente no dejó un comentario.

Sharon B.
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El cliente no dejó un comentario.

RICHARD M.
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Clean the front window, inside The young man , attendent, he was great, enjoyed having him waiting on us, nice young man !,,,

PUPULA M.
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Friendly and courteous

James W.
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The night check in process was too complicated- I didn't remember my account info and couldn't figure out how to check in - stood in the parking lot for 1/2 hour !!

Deanna R.
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I reserved my vehicle online and also ordered 2 sets of moving blankets. i asked about the blankets during my checkout and the lady told me they were in the back of the truck. I drove away to my home and opened the back to put a few things in it and there were no blankets. I drove the truck back to the location and asked them about it and they said they didn't have any. So I wasted about 10 miles driving back and forth to get the blankets and I didn't get an apology. I had to go to a different location to rent blankets. Very disappointed in the lack of communication.

JEFFREY G.
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staff was courteous and professional.

JOSEPH H.
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El cliente no dejó un comentario.

Bridget H.
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I've been to this U-Haul location several times during my move, and the staff is always courteous, helpful and overall great! Moving is stressful, especially during a pandemic, and the folks here have only made it easier for me. I'm very grateful for the professionalism and service. Thank you!

Shayna R.
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I have used U-haul so many times I have lost track. I have rented trucks, trailers, storage pods, and storage units. I have never had a bad experience until I did this last truck rental. The customer service was rude and the man was degrading. I will never ever come back to this facility. I was truly so astounded by the person's rudeness and lack of patience to answer what questions I had.

DAVID LEWIS M.
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El cliente no dejó un comentario.

LANCE HAROLD G.
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I have never seen slower service, or absolute lack of knowledge and poor communication amid coworkers before.

JESUS S.
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If its a Saturday have more than one person working especially in the afternoon. We returned the truck, line was out the door, finally moved up and a lady who paid cash was waiting for a refund that should have been quick but instead took 20 minutes bc the person who quoted her quoted her wrong. They put 20 miles total instead of 26 miles each way which is what the customer said and then she had to pay 65 dollars extra for someone else's mistake which is unfair.

NICOLE B.
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I would likely return to this location if need be due to the fact that the staff was very attentive and helpful.

Karli S.
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El cliente no dejó un comentario.

Nicolaas V.
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helpful and knowledgeable staff, great interaction. clean and inviting store, well done!

ROGELIO O.
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El cliente no dejó un comentario.

tERI lYNN M.
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Customer service was atrocious. The guy had no people skills. Didn't catch his name. He checked us in and out. When we left he told us to leave the car running and went off. We sat in the car for about 15 mins before I got out to ask if we were okay to leave. He was okay during check out just not friendly. I can deal with that if Uhaul can.

PHILLIP W.
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El cliente no dejó un comentario.

Anthony T.
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The pick up of additional items Like the furniture dolly could be clearer and at the check out attendants could of been more customer proactive. Example: I parked in front, in one of rental spots because there were no open spots in Customer parking, came in and asked where do I grab the moving pads and dolly from? The attendance response was for me to move my car and wait for 3 people to get checked out. 15 minutes later when it my turn I ask the same question and his answer was “there in the next room, take what you ordered”. Answering my initial question instead of Solely being focused on where I parked would of saved me 20 minutes.

Alison B.
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Staff was friendly and efficient. Equipment was in working order. Return process was easy! Would absolutely use them again :)

Martin M.
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El cliente no dejó un comentario.

Jason Marcel L.
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El cliente no dejó un comentario.

DANIEL S.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Bobby M.
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This is literally the best u-haul experience I've ever had.fsst, clean, affordable, and nice.

Will J.
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El cliente no dejó un comentario.

Melissa W.
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I dropped the rental truck off with a full tank and without damage. Attendant said he would email me my receipt and charges. I've been home for 90 minutes and no receipt. How do I get the receipt of charges and $200.00 refund?

PORTIA L.
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El cliente no dejó un comentario.

JOEL S.
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El cliente no dejó un comentario.

Rebecca C.
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I won't be using Uhaul again because of your policies, but the location was fine.

Bruce Adams M.
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El cliente no dejó un comentario.

ANA T.
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El cliente no dejó un comentario.

Joel L.
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Customer service was amazing. When the vehicle i was picking up was not back at the time my reservation was for they suggested a different vehicle that ended up being the better option in the end. Also responded to an online message immediately making my entire experience less stressful.

Evan A.
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I needed the U-Haul for 5 hours. I arrived at 9am and began checking in. It took 45 minutes for the UI of the online check-in service to await approval only for my info to be unable to verify. I ended up having to check-out in the office. Additionally I was told I needed to have the vehicle returned by 2pm as it was reserved. If a customer needs the U-haul for 5 hours, do not consume one of those hours just trying to check-out the vehicle. Terrible, rushed experience.

Dennis B.
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The vehicle cab itself could have used a better cleaning. Appreciate the staff member coming out and checking on the checkin process. The app worked great.

Summer W.
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The contact free check in and out was well thought out and fairly easy to use. The equipment was well maintained and provided the service we needed. The $19.95 listed on vans and small trucks for a day usage is a bit misleading. By the time insurance and mileage is added, my total came to $77, so be prepared to pay more than $20.

MICHELLE B.
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Make sure truck is cleaned an also sanitized especially with the pandemic. Employees who don't care about others of there growth and safety shouldn't be working. Employees need to take some pride in the way they do there job.

Daniel B.
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El cliente no dejó un comentario.

Alan S.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Thomas Warren D.
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Eliminate the call center. They don't know what they are doing.

Jeffery Lee S.
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El cliente no dejó un comentario.

Griffin Anthony H.
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El cliente no dejó un comentario.

PAMELA B.
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Thank you SO much for returning the lock that the other location sold me, which ultimately didn't even fit the truck rental. I truly appreciate it!

Marcus S.
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El cliente no dejó un comentario.

Michael K.
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El cliente no dejó un comentario.

Jeffery Timothy B.
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Nothing everyone was doing a great job

KEVIN B.
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El cliente no dejó un comentario.

Kramer K.
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El cliente no dejó un comentario.

CINDY O.
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Thank you so much! The gas was not full and the app wasnt working so Alexis wrote on the paper but then i just got back by the skin of my teeth and the pace was closed so didnt talk to a person, just returned with app. It wanted to charge me like $97 but then I got a nice email from a lovely female but deleted it so cant tell you her name! And I just got charged like under $60 which i thought was fair, with the gas. Basically, thank you Uhaul!!! Moved some furniture and it worked out great, SO nice to be able to do that.

LINDA M.
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El cliente no dejó un comentario.

Eric J.
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The customer care person was very friendly and accommodating, even though it was right before closing, we never felt rushed.

Kainoa H.
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El cliente no dejó un comentario.

Claude B.
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It was a bit of a challenge as I had booked this truck a month in advance and your company would send me text giving me a different location and also different pick up times...

Marcus R.
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El cliente no dejó un comentario.

Sylvia Ann S.
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I think your company moto is "Not My Fault." Or maybe it is "Not My Job." Perhaps it is "I Didn't Do That." I can't really tell. Because each time I interact with UHaul, this is all I hear. Any everything is always screwed up and ends up costing way more than the original price because the reservations are changed to make me drive all over the place. It is as if the reservation folks do this on purpose as a form of bait and switch. Just screw up the reservation enough that you cost each customer an extra $50 or $100. That adds up with a large company like UHaul. I think the Attorney General might need to look into it. Anyway, my experience was that and the company moto was repeated in every instance to the point that I wanted to say, "Well what is your job?" What horrible customer service. What a horrible system. Logistics are completely out of control. I will only use this company out being forced where I have no other alternative. Even then, I may choose just to walk my whole house from one town to the next. That might be more pleasant!

Samantha P.
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El cliente no dejó un comentario.

Brian K.
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El cliente no dejó un comentario.

JORDAN THOMAS G.
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Great customer service. Things went really smoothly.

Jennifer Anne E.
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The back of the truck was clean, ( we could smell the cleaning solution when we opened the door), the cab, however, was filthy. Smelled like smoke, splatters of ‘something' on roof lining, empty sports drink under seat, along with a used mask and receipt from previous renter.

No se han enviado comentarios para esta ubicación.

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