Customer Reviews for U-Haul at 12th & L

5,617 comentarios

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Eva V. 
Clasificación:
5.0

U haul team is great. Thank you. Made it possible for me to travel cost to cost..

Anthony V. 
Clasificación:
5.0

Great experience booking on line. Check on was easy, company representative was efficient and professional.

GREGORY U. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SENATOR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN F. 
Clasificación:
2.0

El cliente no dejó un comentario.

DOROTHY L. 
Clasificación:
5.0

Everything was great really good employees

TERRY R. 
Clasificación:
5.0

This location was extremely helpful and professional. I loved the truck. Was very smooth driving.

Keith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronda W. 
Clasificación:
2.0

Employee said that the gas was 1/2 full when we picked up the uhaul. It only had slightly above 1/3 of a tank. Food was left in the cab and a pillow or two. The vehicle radio didn't work as well.

EMBERLY P. 
Clasificación:
2.0

Take current photos of damage and missing paint on rental truck. I received a text message after i rented a truck asking if contested the condition of the vehicle. It did not show the dents on the driver's side of the box, the flaking/missing paint on the hood, the punched out door lock that had been repaired on the passenger side. From the photos Uhaul sent, you think the truck had no damage. I hope this was not a ploy to charge unsuspecting renters for preexisting damages if they do not respond to the text message. And the truck had less than a quarter tank of fuel when rented, so my first stop had to be the gas pump.

THOMAS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathaniel C. 
Clasificación:
2.0

When I reserved a box truck they gave us a pickup truck told us do you want us to just cancel it instead of trying to find us a box truck somewhere else the guy seemed like he did not want to help

VANESSA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Therese M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLI RENE W. 
Clasificación:
4.0

I had reserved a 15" UHAUL truck from the Auburn, WA location about 3 weeks prior to reservation date of 12/18/21. On drive to Auburn from our home (appx 2 hours away), I reserved a call from Megan, Auburn UHAUL, stating the truck we were to use had not been returned yet. She had arranged for a 15' truck for us to use from the Tacoma UHAUL Center. We went to the Tacoma UHAUL Center and picked up the truck. I am so thankful that arrangements were made for another truck for us to use. We would have been in a real situation as our son and his wife needed to be moved out of their apartment. It was an inconvenience as it increased our mileage and time quite a bit. Having to return truck to Tacoma and then travel back up to Seatac to pickup family from SEATAC airport definitely extended our day. However, both Megan, Auburn, and the UHAUL rep in Tacoma, worked with us to provide us a credit and better mileage rate for this inconvenience. I definitely appreciate UHAUL's communication and handling of this situation and will be a returning customer!

Marilyn E. 
Clasificación:
5.0

Very professional and efficient, from the set up of the reservation to the pick up of the units and the return all the service was so good

Alan B. 
Clasificación:
5.0

The customer service was awesome. Very quick... Very easy and no hidden fees, the best part is that I had to make it to the furniture store with like twenty minutes they made sure I was out and in the truck with minutes to spare. Alison and Nick need a raise for their skills. Thank u U Haul for the great experience.

KATRINA W. 
Clasificación:
5.0

I received excellent customer service from everyone that helped me.

ERIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larken R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel U. 
Clasificación:
5.0

Staff knowledgeable, friendly, and efficient. Enjoyable experience, including several Extensions of contract.

Lance K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Emily F. 
Clasificación:
2.0

El cliente no dejó un comentario.

cleo H. 
Clasificación:
5.0

Excellent customer service.

CAMERON A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Maddison R. 
Clasificación:
4.0

Vehicle cab was dirty and the vehicle whistled all the way like the fan belt needed adjustment. I told them about it when I dropped it off.

COLENE M. 
Clasificación:
4.0

check in equipment when its returned, not call the customer at 4, leaving a message asking when i'm going to return it, then not answer the phone for the rest of the night

SHANE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

The employees went above and beyond to make sure we could use the tow dolly.

BREN W. 
Clasificación:
5.0

Friendly and helpful customer service. Equipment was available as scheduled.

Carol H. 
Clasificación:
3.0

The person at the front desk was helpful. My experience there was as expected. My concern is that while the overall trip mileage is what it is, I felt that there should be more mileage included in the pricing without an extra charge for destinations. While it may all be the same in the end, multiple charges do not make much sense. The vehicle was a standard issue for U-Haul. The addition of a backup camera is a nice touch. I am slightly confused as to why cruise control is not a standard in vehicles. The use of cruise control ensures fuel efficiency and prevents varying speed rates.

JOSHUA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT M. 
Clasificación:
1.0

No after hours drop off, in a dark poorly lit place, and it is far away from any easy access points as well as being on a street so narrow that accidents with the trucks are bound to happen.

Paul F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

The employees were very friendly and helpful

Leah S. 
Clasificación:
5.0

Made check in excellent.

Jonathan P. 
Clasificación:
4.0

Inconvenient location for anyone but local residents.

Gerald H. 
Clasificación:
5.0

Very friendly and had what I needed great staff

Shawn K. 
Clasificación:
5.0

Gracias

Clement N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seamon J. 
Clasificación:
5.0

They wer amazing with their expert service from beginning to end:) I have been the Uhaul renter for years for all of my family and I wish that all the stores in the past were this great with their customer service.. Please tell them thank again for being the best at what they do:)

NATHAN L. 
Clasificación:
4.0

The employees there were very friendly it was a good experience

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom K. 
Clasificación:
5.0

Friendly and quick customer service when it was busy over the weekend. I didn't feel rushed and they were very helpful with the process and explaining pricing/fees.

Erin T. 
Clasificación:
5.0

In spite of having g a reservation, my equipment was not available at the center I made a reservation at. I had to drive across town into a very busy area to pickup a trailer without a loading ramp and still had to pay the full price. Once again, the U-Haul computer app is less than worthless and I should have just called. If you continue to use the computer program for scheduling, I will take my business elsewhere. It has caused a problem EVERY TIME.

Neil F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCK OLIVIER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lia S. 
Clasificación:
5.0

Not much room for improvement, the guys were super nice, friendly, and efficient checking us in. Check out was a breeze, and again, super friendly and efficient.

GEREK ROBERT AND H. 
Clasificación:
1.0

Don't call and wake up the next person to to demand the equipment be returned on the second day of the rental. Don't over charge and then make them call to get the money back. Do apologize for the mistakes and try to make up for all of the time and trouble that you caused me.

Dana U. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

There was only one employee working at this location and she could have used some help with customers. She was very helpful and knew her job well.

Larry D. 
Clasificación:
1.0

I paid over $5000 for equipment that endangered my life. I will never never rent another fucking uhaul.

Brian T. 
Clasificación:
5.0

Excellent customer service. I use this U-Haul store fairly often & by choice among other U-Haul stores in the area

CHRIS DUANE F. 
Clasificación:
3.0

The tires were very bald and definitely not legal at all. Long story short I got stuck in the snow and it was hard to get out.

August L. 
Clasificación:
4.0

Thank goodness the uhaul at my original pick up spot Webster Road Feed 8806 Kapowsin Hwy E Graham, WA Called me early in the day to inform me I needed to get trailer from another location. This is not a complaint but a suggestion. The person who called and left messages for new location for pickup said the address very quickly. Lucky I heard enough and with a bit of wits figured it out. John Davis

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moyer H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER R. 
Clasificación:
4.0

The only issue I had, The trucks tires did not seem to be in good condition. I drove it about 83 miles from Tacoma, Washington to Hoquiam, Washington and it was pouring rain. The truck seem to hydroplane more then most other rentals I've had with U-Haul? I felt a little bit unsafe driving this particular vehicle, especially in the torrential downpour we had. Also I was not able to take the vehicle up my driveway because the tires were spinning? The last U-Haul I had rented had no problem getting up my driveway. So maybe I would recommend that the vehicles tires are checked for safety.

CHANTEL S. 
Clasificación:
5.0

Staff was awesome! Truck had some issues.

IAN M. 
Clasificación:
1.0

My uhaul was stolen off the lot. The manager at this location was extremely unprofessional and quite frankly rude. When I expressed my frustrations she proceeded to shout at me. I would highly advise against this location solely based on management. It took over a month to sort out the stolen, and eventually recovered uhaul. I was charged over $1600 to my account with out my consent. It was later refunded because uhaul made a mistake. Absolutely terrible experience.

BROOKE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony O. 
Clasificación:
2.0

I didn't figure it out quickly enough, but here's the situation: The truck had a hole that had been drilled in the gas tank. Worse, the hole had been drilled through a patch, so apparently this had happened to this truck (and others on this lot?) before. There was a sheen on the ground, and the gauge was lower (by half) than the photo (presumably from the night before), so I checked with the employee about a potential oil leak. Fast forward to the gas station, 40 miles away, where I'm on the ground looking at the gas tank and the hole has been drilled. I spent the next four hours on the phone getting a new truck. Everyone was polite and moved me to the next person, but the entire situation was preventable.

GREG DEE W. 
Clasificación:
4.0

The service was great, great access on and off the interstate. U-haul was exactly what We needed to get our moving done.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda L. 
Clasificación:
3.0

They didn't provide with a receipt

NOEMI V. 
Clasificación:
5.0

Improve lot security. Homeless people and shady people all over the place.

CHADRICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

The customer service was outstanding!!! It made the whole experience a "10"!

Maria B. 
Clasificación:
5.0

Thanks to the staff. For working with me to make my rental process so great.

TRAVIS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
5.0

Very professional employees

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLIN M H. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERVIN S. 
Clasificación:
5.0

Easy pickup. Friendly staff. Was reimbursed for the extra 1/8 tank of fuel that I filled beyond the required amount. Would do business with them again.

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY JOSEPH C. 
Clasificación:
5.0

Very helpful staff as this was my first rental

DONNA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN OBED T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Seamless and easy drop off....Good job!!!!!!

Leslie O. 
Clasificación:
3.0

This truck had mechanical issues. Needs brakes or wheel bearing. Also needs new wiper blades

WILLIAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
2.0

The associate that “helped” me was unfriendly and rude. When I arrived he walked out the door (passing me walking in) without saying anything…. I understand he has several tasks to complete but he couldn't even say “give me a minute” or “I'll be right back” ??? Rude!!!! I don't mind waiting if I'm given a heads up….. common courtesy???

CHERYL W. 
Clasificación:
5.0

There was a late delay of three hours for the truck rental. This location notified me the night before, then confirmed early the morning of the rental that the truck would be ready three hours late. Check in was relatively painless. Curiously, even though I and my son are both clearly old enough to drive, we were required to provide the number of a third family member to verify that it was okay for me to rent the truck. Why? That's entirely uncalled for.

WILMER L. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA T. 
Clasificación:
5.0

Checking in electronically was frustrating and we had to go in office to complete transaction.

WILLIAM N R L. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE R. 
Clasificación:
2.0

better custumer service

BLANCA C. 
Clasificación:
3.0

Staff not very well trained. Could use more help with customer service and handling of equipment.

Daniel D. 
Clasificación:
2.0

The cabin smelled like cigarettes, there was sludge in the bed of the truck, and there was pink paint smeared everywhere.

Emma D. 
No se han enviado comentarios para esta ubicación.

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