Customer Reviews for U-Haul of West Palm Beach

Rating:

4.0

Clean the inside of the trailer, and strap Dottie dolly to keep it from sliding all over the trailer. Customer service was very friendly.

Rating:

5.0

Great service and fast installation!

Rating:

5.0

Nothing. Staff was very helpful and equip was go

Rating:

5.0

Excelente

Rating:

5.0

Everything is good

Rating:

5.0

Just keep up your good work👍

Rating:

1.0

Not all ppl stand all outside looking like gangster leaning on my car n no one say I’ll be with it unorganized don’t know whose going help u they look like they don’t want be there just terrible n I was told I get deposit back cash and not try I got wait on mail lies unprofessional uncomfortable office

Rating:

4.0

Customer service is very good the girls in the office always treat me as a valued customer like they should

Rating:

2.0

First appointment I showed up and it was cancelled, and never notify me before I went. Second time I went, I was told I would get a text or call once complete. Never did, tried to call multiple times no answer.

Rating:

3.0

The store looks and feels old, small and cramped.

Rating:

5.0

Everyone was friendly and helpful

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

Nothing can be improved. The entire staff works together, the process of renting is efficiently fast. Harold at this location was spectacular. Thank you.

Rating:

1.0

Totally irresponsible and unprofessional organization. The individual that was supposed to help me with my trailer was useless and smelled terribly of recently smoked marijuana. I got charged an extra day for my trailer because they were incapable of organizing pickup and drop off. The useless individual with the gold grill is a disgrace to your company. Will never go back again.

Rating:

5.0

Not necessarily improvement, but we were accidentally charged for an item that we did not receive, I notified them, and literally within minutes, they issued a credit receipt. I really appreciate their prompt response, as this is why they were given an excellent satisfaction rating, which they deserved, and which is why they will be used in the future, and why they will be recommended.

Rating:

1.0

once again, I used U-Haul to move and scheduled a week in advance, and my truck was not there at the time I scheduled it for. And because of that, I lost a lot of money. I will probably go with a different truck rental place next time.

Rating:

3.0

Inside service staff were exceptional. Return staff outside not as accommodating. Had to go inside and get checked out as team outside were busy talking with friends. I was told yeah, I’ll send your email a receipt. I wanted a receipt to show vehicle was returned timely and no issues. Because he was busy with a friend,I went inside where the young lady inside was. Great. Didn’t get her name. This was about 11:30 am 3/25/24. Thanks

Rating:

5.0

Kevin Davis and his crew made getting the Hitch installed a pleasure Very friendly Crew Couldn't have done more He deserves Credit as Someone UHAUL wants to recoginized

Rating:

5.0

open trailer being not available for one way rental is something that would stop me from using again having to tow back 550 miles to return didn't make sense

Rating:

3.0

The trailer was very dirty and had massive water leak. Very disappointing. I do not think that anybody maintains the trailers. The goal is just to rent them out never gonna rent U-Haul again…. budget is the way to go…

Rating:

3.0

Truck drove horrible

Rating:

3.0

It took 2 trips and over an hour on the phone and a total of 3 weeks but the manager Kevin noticed my frustration and did a good job resolving the situation.

Rating:

3.0

Pick up Location was very far away from moving location. Trailer had trash inside including 1 plastic container with straw, three used napkins, two cloth rags, and a water bottle on outside fender. Top closing and lower locking areas were rusted and the lower one required an improvised metal hammer device to lock & unlock it. The Jamaican outside employees were helpful & polite. The 12 foot UHaul road well.

Rating:

1.0

Truck had no AC! Floor was covered in food and the whole cab was filthy and disgusting!!

Rating:

3.0

Of the people working in the office, only one of the 3 had even a reckoning of a smile. One did answer but no emotion and the other 2 looked as if you didn’t matter ans one stayed on his phone. The guy that unloaded the dolly outside, now he was engaging and acted like an employee should. From the laughter down to the business side he was great. Now I tried to change the drop off point. I was told to call the 1 800 number which I already did and sat on the phone forever. So I called the desires drop off point and they simply told me to call back the 1-800 number or be charged $200 some odd dollars for using the wrong drop off point. Not the U-Haul I works for as a young man! My how times have changed!

Rating:

2.0

Staff in the yard were useless

Rating:

1.0

Charge me for xtra day on my card

Rating:

5.0

Auto Transport has seen its day.

Rating:

5.0

the person who takes orders on the phone needs to know more about the parts you sell.

Rating:

2.0

Lets just say I had to wait 20 minutes to hook up the trailer (which I had to do myself) and move a few out of the way to get the one that had the correct license plate on my invoice. Customer service inside was very nice, but the fact that I had to wait and hook up the trailer myself was not very pleasant. Not to mention I did not have anyone verify that it was hooked up properly and that the lights/turning signals were working properly.

Rating:

4.0

My booking was at the location in 9377 Highway a1a. I showed up and the trailer was not available, I never received an email or text saying to go to a different location. I now had to go south and I hit a huge amount of traffic, and this added an hour to my commute!

Rating:

5.0

Even though this location was SHORT handed they strived for great customer service

Rating:

1.0

The staff was very unprofessional I ran trailers and trucks from U-Haul about 3 to 6 times per month in different states This location has got to be one of the worst locations there is to employees who were supposed to help me with my trailer for one. They were very rude not willing to help just sat around as if I had to beg them I would never ever ever go back to this location again and I do recommend someone looking to retraining the employees from the front desk, who are watching movies on their phone to the two gentlemen they were supposed to be helping customers with equipment

Rating:

5.0

Once they finally got the right part: they did an effficient install

Rating:

1.0

the service is terrible. I made an appointment on Monday for the next Tuesday and several days in advance they called and told that they need to move my appointment one week forward. terrible. when I made the appointment I have the price for $180, when they started installation the price were increased to $260. the reason was mention - we do not know, who provided you the price. but I got it from the same location. terrible and terrible, highly unrecomended. I will write the same review on google.

Rating:

5.0

Excellent service, vehicle and I got last minute movers too through U Haul. Movers were good. I forgot my airpods in the U haul by mistake. Kevin the site manager was prompt on action, he recovered and kept them secured for my pickup later on. The staff service while picking up and returning was exceptional too. Great job, will rent again. The only constructive feedback is for the U Haul website - I did not quite clearly found an option to return truck to different location. When I used to choose it, it was removing the original pickup location. Please check it later. Thanks.

Rating:

3.0

My only issue is I reserved a truck from sisters towing on southern. I also reserved a an appliance dolly in which that location did not carry and I had to drive to this location to pick one up but couldn’t get the one I needed because they didn’t have it. Then was told I had to drop the dolly back off at this location and still bring the truck back to the other V location. Moving is stressful enough, this was a huge inconvenience in an already stressful situation.

Rating:

3.0

I reserved a 20ft truck but noo e at Uhaul could find the keys so I was given a 26ft truck which was WAY TOO BIG. Also paid for a dolly but was charged for two and there were no dollies in the truck. After getting to the warehouse we were called by Uhaul and had to drive all the way back to pick up the dollies which put us behind schedule. Terribly disappointed. Won't go back to this Uhaul.

Rating:

3.0

I was disappointed that the first truck, they gave me was on empty and i was charged twice for insurance.

Rating:

2.0

20 foot truck I reserved was not ready, they could not find the key. Then I got the remaining one and the AC did not work. I also reserved the dolly and there was not one available.

Rating:

5.0

Chris was excellent

Rating:

3.0

windshield dirty - no fluid storage area had debeos from previous renter.

Rating:

1.0

The Ac in the truck stop working the tire on the truck was making weird noise I was scared

Rating:

5.0

Haul offer veterans discounts.

Rating:

4.0

Need more staff, long line to pick up rental.

Rating:

5.0

Excellent outstanding service and equipment.

Rating:

5.0

Great place to rent from

Rating:

5.0

The staff were very polite & professional. They completed the Hitch install in record time. I would strongly recommend them.

Rating:

3.0

Your people are great! Your systems are poor.

Rating:

5.0

Customer service was very professional 👏 I was having pains during that time but I was able to smile 😃 because of her professionalism thanks.

Rating:

5.0

You sent me to three locations that did not have the equipment or were closed before I got to Okeechobee nothing but a big runaround I was not happy