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Darrell CCustomer Reviews for U-Haul of Stockton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager, Lewis, went the extra yard when my trailer light adapter wouldn't work by loaning me one. Great guy, great customer care.
Robert AMy whole experience with Uhaul was horrible. 2 days before my move they called and changed my location. Morning of move I showed up at the location they had moved me to (25 min away) and was told I was moved again to a different location and that location would not open until 9am, an hour and a half later. I explained I had movers scheduled to be at my home at 8am (at $100 per hour) and could not wait for another location to open. The sales person offered no options or support. I asked to speak to a manager and he said one would not be available until noon. I asked why I could not rent one of the dozen trucks on their lot. He said those were in town trucks not one way truck like I had rented (because much more cost effective). I ultimately had to take an in town truck at the much higher cost, extra gas and extra mileage because they did not honor my initial reservation. Moving is already stressful and Uhaul make the experience so much worse and cost me so much more money. Do not recommend anyone use them.
Tami WThe guys were friendly and quick.
lesli jAmazing service and easy checking in equipment after use
Ruben Pit too was great
Sam VI got charged for miles on what I thought it was for the day it went from 120 or less to 200 $becouse apparently I went over the milage did I rent it by the milage or day and if is by the milage why I had to pay for the gas this company is a scam I would not recommend it
Miguel VEverything was great. Thank you.
Jason Pbilled twice for service and never replied to emails about the issue
Jaime PThey employees made it work so they were great. It was what they were working with is what became the problem shitty equipment. Stolen equipment. Etc.
Brad BIt was great very quick and easy. I would say the online reservation did not work and I was not able to pay. But the employees were awesome
Melissa CContinue to do the great job that you are doing.
everardo cBest customer service at this location
Willesha FGreat service. When I needed to extend the time I had the truck, I just called and they took care of everything.
Kathleen JStaff 🔥
Ernie GNice service.
Eric SNo complaints or recommendations for improvement at the moment concerning my experience. The gentlemen that checked me in and was there to check me out did a great job of being efficient and professional as well as explaining any details or concerns.
Gregory DYou guys customer service is awesome, I appreciate all your help!
Laneka LTeddy is the one who helped me out she was absolutely knowledgeable, extremely polite, Extremely professional as well I might add
Eric DOnline input not very good.
Valorie HNothing, everything is just great especially that lady, she’s so friendly and helpful, I like her a lot!👍
Salvador gAssociates were very pleasant. I moved. Yay
marcellina bGreat place to rent truck and trailer.... thanks
Jose CDefinitivamente exelente personal
juan rI made a reservation over the phone, I was looking for a trailer. This location was the closest to my house. My reservation was scheduled for 1pm got to the location and it was closed. For some reason this place is closed from 1pm-2pm. I rescheduled my reservation for 2pm, came back on the dot and still was closed. Lady arrived 15-20min past 2pm, really slow worker, i won’t waste my time coming here again. Save yourself a headache
Abel VHad to wait 1 hour after I checked in due to no metal furniture dollies were kept at this location (even though they were listed on the website and I had them reserved). This forced me to buy two wood Dollies for $40.00. Drove 15 foot truck for about 25 miles and needed to purchase 6 gallons of gas to return fuel gauge to original position. Worst rental experience I have ever had with U-Haul.
John PCould wash vehicles more often.
Shellee DThere was a person there who was not educated in the slightest of courtesy. All I needed was my keys as I was picking up my rental off my mobile device and the U-haul ap. She said she was not familiar with it and there was no record of my reservation. In the end she found it and went to scold me for not telling her earlier that all I needed was the keys. This all wasted 39 minutes of my rental time. 30 minutes prior to my return time, the location was calling me multiply as to where I was at. Including when I was back at the site to return my rental. I had to tell the unidentfied male three times that Imwas already at the location dropping off the rental and their phone call was interfering with my arival pricedures on my ap as it was on my phone. I have never had a negative experience at uhaul until today. Mind you I have used u-haul for 35 years. I isenu-haul as my grand parents & parents used it and I recognize it as a brand to be loyal to. I chose this location as it is a corporate location and not a franchise. The employee who’s name I don’t know has pink hair and nose pirecings. It only takes one experience to ruin your reputation. I strongly suggest you comprehensively train this person. But in my opinion she should be terminated. Simultaneuosly, her male co-worker who also was on duty was also providing poor service as the customers (2 separate) were voicing their displeasure with the customer service they were receiving. If you would like to investigate this further, please calle me at (650) 759-3266. Thank you. Mr. Don Orque
Don OBest uhaul I've rented from
Jesse MI asked for a pick up and that location does not have pickup trucks. They did accommodate me by getting me a 10 footer. I did appreciate the fact they went above and beyond.
Phillip JNothing the STAFF there is just excellent. Keep up the good work
Brenda LSean is the man!!
Julian RMy husband dropped off. They didn't know how to print out a receipt they had to use their phones...and he had to back it in which was fine but they didn't even come out to unhook it? He said they should at least unhook it! When I picked up in RC they did everything for me!
LORI HLeticia and her co worker Shawn were very professional and helpful. Great to see young positive people.. God bless them .
Pir SOutstanding customer service provided.
marsha dThis location was great and the staff were super helpful in clearing up the uhaul system’s mistakes in my order.
Neil SYOU GUYS SAVED THE DAY AND THE CUSTOMER SERVICE GIRL THAT HELPED US WAS FANTASTIC!!
Debbie OThe associate was very attentive and helpful. She was able to check us in and out in a very timely manner. She provided the best experience I have had with uhaul.
Laura DBoth check out and check in went well. Dave who did the check out was especially good taking care of some order discrepancies that the customer service phone clerk added without my consent.
Jim KI'd like to see customers get discounts when using Uhaul services more often than normal.
Fernando OEveryone here is always so helpful. I love this location
Michelle EInstallation was quick but the bracket that holds the brake adjustment for the trailer fell from where it was mounted on the under dash. Poor installation and now I have to figure out how to fix it.
Albert AEveryone at this location was very friendly and helpful. The truck worked well and I was told in advance the amount that I would be expected to pay for my use. Overall, great service!
Amber HThe trailer was not dropped at this location.
Melissa PThey installed my hedge half way without the wiring and I didn’t get a courtesy call from the facility to let me know if I still wanted to hit to be installed after I told him I didn’t want it. They wanna charge me labor to remove it and I try to tell him that I don’t want the hitch. I want to hit gone from my truck. I went three times to the facility to get it removed and they were very rude to me and the and Lety the manager there told me to go to days to go get it removed. She never told me there was going to be a labor cost for getting it removed until the day I took it in and they called me and I told him why are you charging me to get it removed when I didn’t approve the installation Please call me back at my personal number 925-338-6074
Daniela AStaff assistance was amazing!!!!!
Ernest GPerfect experience
Daniel RThe woman there that helped me was very helpful and she made it super easy
REBECCA MN/A
PEDRO Sexcellent men working there,,,
Don MNice people 😊
carmen sGood customers service
Savy Nfast, easy, convenient.
Marcelina BThis location on Wilson Way in Stockton is a legit U-Haul location, and was also my original drop-off location from my reservation. The computer at the Kansas Ave location in Modesto did not find it, even though I had my reservation receipt via email. The location I was forced to pick led to a convenience store in a bad part of town, not an official U-Haul location at 1788 Cherokee Rd, Stockton. I felt very unsafe and lost. The convenience store cashier told me the U-Haul was down the street and around the corner, which ultimately was the original Wilson Way location. I recommend that U-Haul investigate and verify all locations found in the system before something bad happens to someone who was misled by U-Haul officially.
Sasha HGreat service, friendly people
Bruce L | Overall ExperienceStaff was friendly and helpful
Karla W | Overall ExperienceGreat Service!
Rita W | Overall ExperienceThey were extremely helpful and friendly and professional. The professionalism at Stockton and Lodi have made me a staunch and loyal customer for life
DYZAN K | Overall Experience