Customer Reviews for U-Haul of Riverside

Rating:

5.0

Easy fast! Hassle freeeeee!

Rating:

1.0

I went to rent a 6x12 trailer with the ramp. The opening of the gate is not even 5 feet wide. I was not able to carry my Atv waste of money

Rating:

3.0

Get more workers on weekends, the waiting lines to be helped are really long.

Rating:

2.0

I waited over an hour to get checked in and the truck seems to jerk while driving

Rating:

5.0

This service was excellent. The communication was second to none, wish the company I work for had this level of customer service. Would highlybrecommend them to anyone moving a small home across country.

Rating:

1.0

Robbed of $13

Rating:

3.0

The only Issue I experienced was almost beign charge miles I had not put on the vehicle. I had to explain the error to avoid being charged a high amount than what I needed to pay. Overall it was a good experience.

Rating:

2.0

My rate was not honored for moving outta state. I was overcharged by 310$

Rating:

1.0

The first time I arrived I waited for more than 15 minutes to be helped, then when Emmanuel helped me he told me they had no pick up trucks available. He never mentioned that they had cargo vans available for the same rental price. I went home and looked it up on U Haul.com and reserved a van and then had to go back. When I went back I waited over a half hour to be helped. I was never greeted. This location seems to be under staffed and the staff are not friendly and welcoming. I will never go back here.

Rating:

5.0

Excellent overall

Rating:

2.0

Tons of hidden fees - how is it possible I spent 375 to drive to Santa Ana and back. I was penalized for not filling up the gas at a tank that wasn’t even full to begin with. Wild. 10/10 won’t be doing again. The people were nice - the experience was terrible.

Rating:

1.0

Worst customer service run around

Rating:

5.0

Great service

Rating:

5.0

This location has really improved. I used to avoid renting from the Spruce location, even though it is only a couple of miles from my home. My last four visits there have been great. Keep up the great work!

Rating:

5.0

Nothing. Highly recommend.

Rating:

2.0

Have another 1 or 2 employees available to customers to check in and get their rentals . Upon me arriving there was only one employee doing check ins for numerous customers .. I was third in line and took me almost a hour just to check in .

Rating:

4.0

Great job to the staff and thank you again for all your help.

Rating:

2.0

One one my rear light was damaged when I got hitch installed

Rating:

5.0

Outstanding service, thank you!

Rating:

3.0

Waited one hour to get truck and trailer. I was second in line when I went to the store. No other persons were waiting to get their items outside in the yard. The counter tech was nice and friendly. I saw two techs outside getting item moved in and out. I would rate this as poor customer service

Rating:

5.0

Employees are kind and come as best as they can customers are rude they find a solution for your problems I had a great experience

Rating:

3.0

I’ve rented a uhaul before in another state years ago & was never asked to provide two contacts. It seem a lot like discrimination. My identification, address & bank information are on file 🤔? Yeah, discrimination like I said.

Rating:

5.0

Excellent experience - five stars! Would definitely use this service again.

Rating:

5.0

Give more notice when you switch up locations and hour is not acceptable we need more time next time around for notice of changed plans.

Rating:

5.0

Very helpful and friendly

Rating:

5.0

All were excellent, especially Stephanie, the representative. However, the interior of the vehicle could have been a bit cleaner.

Rating:

5.0

The ladies took exceptional care of me and hubby. Very knowledgeable and friendly.

Rating:

5.0

Thank you for your services, I really appreciate it

Rating:

5.0

My 1st time there ! Ms ponce is the best

Rating:

5.0

Quick in and out checkout. Agent was courteous and explained everything to me.

Rating:

5.0

Everything was smooth, thank you!

Rating:

3.0

When I picked up the vehicle I had more than an extra quarter of tank in gas extra cuz I went to the gas station and usually I receive credit for that and the worker said no. It’s an added bonus for uhaul to have so much more gas as a lot of times I get the vehicle with barely any gas.

Rating:

5.0

Eddie was the BEST! He took our call when we were stranded and told us to bring the truck in (we were able to drive the truck the .7 miles to the location bc Roadside Assistance took way too long and we were in a bad part of town) and he got us a new truck immediately. We unloaded and reloaded and we were off...

Rating:

1.0

I was charged for an extra day when I returned my haul on time and forgot to check it in because the store was closed, and when I called to resolve the issue I was denied a refund for the extra day I was charged

Rating:

4.0

Needs better designated areas. Drop off or returnds.

Rating:

5.0

Everybody who assisted my move from California to New York were super supportive & understanding. Thank you!

Rating:

5.0

Very courteous and fast service considering how busy it was

Rating:

5.0

I received excellent service.

Rating:

5.0

Love this location..... Equipment is always ready and the staff is very helpful and attentive.

Rating:

5.0

Driver was super friendly and helpful. 5 star service! Quick delivery and pick up. Very happy with the experience.

Rating:

5.0

Stephanie was amazing, I called to push back my pick up time and she was able to hold the the truck for me without any issues. She was very pleasant and answered all of our questions.

Rating:

5.0

This location had great customer service. We will rent again from this location.

Rating:

2.0

see last comments

Rating:

5.0

It was a great experience! Really I’m glad that I chose Uhaul box. Also I ordered the movers and they brought ubox, loaded and took it. I received my box on time.Thank you!!!

Rating:

3.0

The work was fast and excellent it just took so long to check in when I arrived and check out when I came back to pick up my vehicle (I had a hitch installed). While your customer service was great I wish you had more than 1 person behind the counter when each transaction takes 10-15 mins

Rating:

3.0

Extra charges

Rating:

4.0

Customer seating for the handicap.

Rating:

5.0

Some of the older containers the wood doors were falling apart and someone used security screws to hold them together. This was done after pick up in Hemet. We needed to locate a secuity tool driver to remove the screws when the boxes were delivered to Maricopa. Your staff experience and excellent 👌 the best!!!

Rating:

5.0

Outstanding customer service, exceptionally clean vehicles and trailers. Will continue using this location even though it’s out of the way for me.

Rating:

3.0

Faster return on deposit and explain when returning the vehicle the steps u gotta do

Rating:

3.0

The van ran like crap.

Rating:

3.0

U-Haul has no ideal what is going on. The left hand does not know what the right hand is doing. I had a reservation for Sat. morning at the location in Banning, CA. U-Haul calls me about 8:30 and tells me they don't have a car transport and I need to choose another place. She gave me several locations, not in my area I ask about San Bernardino or Riverside Ca. She said Riverside location had them and gave me a reservation number. I show up at the location, there are 4 setting in the lot, go in and was told in didn't have a reservation, i show him my phone with the information, counter person said I didn't have a reservation and his were book. I said I know 1 is for me. I didn't get 1 however he did sent me to the location on Spruce, Picked up a transporter, I'm picking up the car and U-Haul calls and wanted to know why I didn't show up at the Banning Ca location, they had a transported for me. ?????? I explained to the lady I already had a transporter that U-Haul send me allover the place to pickup She couldn't understannd that. U-Haul needs to get their auto call center (which sucks) repaired/redone. Spruce was OK, would I recommend U-Haul............NO!

Rating:

3.0

The uhaul corporate office booked a storage unit but the Spruce office had no record of my reservation. It was very stressful but they were able help me nonetheless. Also, there seemed to be only one person available to help me and there were a lot of customers there so it took way longer than it should have.

Rating:

5.0

Stephanie Ponce is amazing. All the crew that work there are amazing. Very helpful

Rating:

1.0

I was given a broken storage unit that was only able to close using the uhaul side to lock. I was unable to use the lever to pull the unit open and was not easily accessible. When I did pick up my belongings - most of my things had mice feces. I only used the storage for 4 weeks and was very unhappy with service and most times a U-Haul truck or trailer was in front of my unit making it unavailable most visits. I don’t believe I will reccomend or use U-Haul services again.

Rating:

5.0

Miguel and the rest of the crew there were awesome. Very helpful

Rating:

5.0

I appreciate you being at this location. It works out perfectly for me. Price is better for square footage than any other storage place that is available. Thank you.

Rating:

3.0

At first she couldn't find my reservation then nobody told me if you turn a uhaul in after 5 they charge you another day. Which wasn't fair as I need all my funds to move and needed that deposit to feed my kids.

Rating:

1.0

The storage unit leaked water 💧 on my tools and some boxes 📦 thankfully it didn't get my mattresses wet.

Rating:

1.0

I cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.

Rating:

5.0

Honestly the staff couldn’t have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should’ve had to, as the chain didn’t have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.

Rating:

5.0

Great help

Rating:

1.0

I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.

Rating:

5.0

Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend

Rating:

2.0

Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!

Rating:

5.0

Great staff, great customer and great help!!! Five stars!!!

Rating:

4.0

Always a pleasant experience

Rating:

5.0

Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.

Rating:

5.0

Thanks