Customer Reviews for U-Haul of Riverside

7,203 reviews

1834 Spruce St   Riverside, CA 92507
(West of Chicago Ave)

(951) 369-0384

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(951) 369-0384

1834 Spruce St
Riverside, CA 92507
(West of Chicago Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Morgan H. 
Rating:
2.0

One one my rear light was damaged when I got hitch installed

Edgar R. 
Rating:
4.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

Customer did not leave a comment.

Oswaldo R. 
Rating:
5.0

Outstanding service, thank you!

Noemi C. 
Rating:
5.0

Customer did not leave a comment.

Ruben T. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
3.0

Waited one hour to get truck and trailer. I was second in line when I went to the store. No other persons were waiting to get their items outside in the yard. The counter tech was nice and friendly. I saw two techs outside getting item moved in and out. I would rate this as poor customer service

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

Employees are kind and come as best as they can customers are rude they find a solution for your problems I had a great experience

Ana R. 
Rating:
4.0

Customer did not leave a comment.

Angel L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Russeen W. 
Rating:
3.0

I've rented a uhaul before in another state years ago & was never asked to provide two contacts. It seem a lot like discrimination. My identification, address & bank information are on file 🤔? Yeah, discrimination like I said.

Brittney P. 
Rating:
5.0

Customer did not leave a comment.

luis C. 
Rating:
5.0

Excellent experience - five stars! Would definitely use this service again.

Imre B. 
Rating:
5.0

Give more notice when you switch up locations and hour is not acceptable we need more time next time around for notice of changed plans.

Jesus S. 
Rating:
5.0

Very helpful and friendly

DEANNE H. 
Rating:
5.0

All were excellent, especially Stephanie, the representative. However, the interior of the vehicle could have been a bit cleaner.

Laythan A. 
Rating:
5.0

The ladies took exceptional care of me and hubby. Very knowledgeable and friendly.

Shanae S. 
Rating:
5.0

Thank you for your services, I really appreciate it

Luis M. 
Rating:
5.0

My 1st time there ! Ms ponce is the best

Henry B. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

Quick in and out checkout. Agent was courteous and explained everything to me.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Enrique M. 
Rating:
5.0

Everything was smooth, thank you!

M Elida C. 
Rating:
5.0

Customer did not leave a comment.

RUNIL B. 
Rating:
2.0

Customer did not leave a comment.

Jason C. 
Rating:
3.0

When I picked up the vehicle I had more than an extra quarter of tank in gas extra cuz I went to the gas station and usually I receive credit for that and the worker said no. It's an added bonus for uhaul to have so much more gas as a lot of times I get the vehicle with barely any gas.

Christina Z. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Eddie was the BEST! He took our call when we were stranded and told us to bring the truck in (we were able to drive the truck the .7 miles to the location bc Roadside Assistance took way too long and we were in a bad part of town) and he got us a new truck immediately. We unloaded and reloaded and we were off...

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

JR M. 
Rating:
4.0

Customer did not leave a comment.

Vicente A. 
Rating:
5.0

Customer did not leave a comment.

Pedro M. 
Rating:
1.0

I was charged for an extra day when I returned my haul on time and forgot to check it in because the store was closed, and when I called to resolve the issue I was denied a refund for the extra day I was charged

Saul C. 
Rating:
4.0

Needs better designated areas. Drop off or returnds.

Hugo L. 
Rating:
5.0

Everybody who assisted my move from California to New York were super supportive & understanding. Thank you!

Ivann M. 
Rating:
5.0

Very courteous and fast service considering how busy it was

james M. 
Rating:
5.0

I received excellent service.

Linda L. 
Rating:
5.0

Love this location..... Equipment is always ready and the staff is very helpful and attentive.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Akshay A. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
4.0

Customer did not leave a comment.

EDWIN V. 
Rating:
5.0

Driver was super friendly and helpful. 5 star service! Quick delivery and pick up. Very happy with the experience.

Joyce R. 
Rating:
5.0

Stephanie was amazing, I called to push back my pick up time and she was able to hold the the truck for me without any issues. She was very pleasant and answered all of our questions.

Cecilia H. 
Rating:
5.0

Customer did not leave a comment.

Armando A. 
Rating:
5.0

This location had great customer service. We will rent again from this location.

Diane A. 
Rating:
2.0

see last comments

gregory W. 
Rating:
5.0

It was a great experience! Really I'm glad that I chose Uhaul box. Also I ordered the movers and they brought ubox, loaded and took it. I received my box on time.Thank you!!!

Rena G. 
Rating:
3.0

The work was fast and excellent it just took so long to check in when I arrived and check out when I came back to pick up my vehicle (I had a hitch installed). While your customer service was great I wish you had more than 1 person behind the counter when each transaction takes 10-15 mins

Leon T. 
Rating:
4.0

Customer did not leave a comment.

Nico S. 
Rating:
3.0

Extra charges

JUAN G. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
4.0

Customer seating for the handicap.

Cynthia A. 
Rating:
5.0

Some of the older containers the wood doors were falling apart and someone used security screws to hold them together. This was done after pick up in Hemet. We needed to locate a secuity tool driver to remove the screws when the boxes were delivered to Maricopa. Your staff experience and excellent 👌 the best!!!

EDWARD C. 
Rating:
5.0

Outstanding customer service, exceptionally clean vehicles and trailers. Will continue using this location even though it's out of the way for me.

James F. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Tonja G. 
Rating:
5.0

Customer did not leave a comment.

Musa F. 
Rating:
5.0

Customer did not leave a comment.

Anton K. 
Rating:
3.0

Faster return on deposit and explain when returning the vehicle the steps u gotta do

april M. 
Rating:
3.0

The van ran like crap.

Alice A. 
Rating:
3.0

U-Haul has no ideal what is going on. The left hand does not know what the right hand is doing. I had a reservation for Sat. morning at the location in Banning, CA. U-Haul calls me about 8:30 and tells me they don't have a car transport and I need to choose another place. She gave me several locations, not in my area I ask about San Bernardino or Riverside Ca. She said Riverside location had them and gave me a reservation number. I show up at the location, there are 4 setting in the lot, go in and was told in didn't have a reservation, i show him my phone with the information, counter person said I didn't have a reservation and his were book. I said I know 1 is for me. I didn't get 1 however he did sent me to the location on Spruce, Picked up a transporter, I'm picking up the car and U-Haul calls and wanted to know why I didn't show up at the Banning Ca location, they had a transported for me. ?????? I explained to the lady I already had a transporter that U-Haul send me allover the place to pickup She couldn't understannd that. U-Haul needs to get their auto call center (which sucks) repaired/redone. Spruce was OK, would I recommend U-Haul............NO!

Randy A. 
Rating:
4.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Gustavo R. 
Rating:
1.0

This is the second time I've rented here and both times they have wanted to charge me for damage. They are very slow. People were lined up at the counter and I saw a worker come through a door and didn't care there were customers needing help 15 minutes later she decided to help out and I ended have her help me and had no idea how to help me out because someone marked my return wrong. I will never rent there ever again.

Dennis E. 
Rating:
5.0

Customer did not leave a comment.

Roxsy H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

Oscar B. 
Rating:
4.0

the front desk personnel needs to explain details to the rentee about what's included in the rent.

Roberto L. 
Rating:
5.0

Customer did not leave a comment.

munib Q. 
Rating:
5.0

The service at this Uhaul location was outstanding! Highly recommend renting from this location.

Cash M. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

As a business owner with a corporate account, I am extremely satisfied with the customer service given at this location. When I walk in I am greeted by name and given the very best care! The entire staff always makes sure the process for me to get into my rental truck is quick and efficient. I feel like they really care about me and my business! Thank you UHAUL Spruce! I am looking forward to using you guys for many years to come!

LaTina T. 
Rating:
4.0

This experience of moving the U box from CA to WI went very smoothly My only suggestion for improvement would be to add additional tie down hooks inside the U box and at a variety of levels to secure the load even better.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Chuck E. 
Rating:
4.0

Actually, for the total U-Box experience, which for us was positive & exceeded our expectations, there needs to be a review form that captures all the touch points of the whole organization. A few examples from our case: while I didn't do any business directly with our local U-Haul location at the delivery location, they were outstanding at providing information, answering questions, and showing me equipment & service options. I ended up making our initial reservation over the counter with them though there was no business done directly with them afterwards. They were very professional & courteous. [Salem, WI]. Another group that made our experience a positive success were all the personnel at two regional offices; one that handled the pick up location, and one the delivery location. I don't intend to be negative, but with the way that the U-Haul business is structured nationwide, & the memories of U-Haul that I grew up with, tens of years ago, I expected something disjointed that I would end up chasing down to manage, but our customer experience was smooth & seamless, and with a 2000 mile connection in the middle of it. I have completed the above review for the named service location, and they did their job & were an effective part of our experience, but the whole network and engineering of the service experience is what came together for us.

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Shachia A. 
Rating:
5.0

The computer system drastically under estimated the amount of boxes I needed. It said 3, I got 4, but could have used 5. Especially if I did not have a truck and car to load up for the move. But, every person I dealt with was fantastic! From setting the appointment, to loading, to unloading and everything inbetween, every single person I dealt with was kind, knowledgeable, and helpful. I rate everything but the amount of U-Boxes as 5 star. Great job with the crew.

DAVID N. 
Rating:
5.0

The counter staff were very helpful and clear when I asked what my options were for renting the truck. Dominique was very friendly And made dropping off the truck a breeze.

Alexis M. 
Rating:
5.0

Fast service and friendly

james N. 
Rating:
3.0

Customer did not leave a comment.

Rosa L. 
Rating:
4.0

Customer did not leave a comment.

Oscar R. 
Rating:
5.0

A smooth process from making online reservation for a truck to interaction with staff at the Riverside Spruce store. Have used them before and will again.

Linda P. 
Rating:
5.0

Great customer service

Marcus T. 
Rating:
5.0

i got a trailer with a nail in it

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Del B. 
Rating:
1.0

This is absolutely horrendous. After using the uhaul, I was barely below the fuel meter and thought not to fill up. However, due to this you all charged me 45 dollars for the fuel tick to be a little below what was highlighted?!?!? I'm NEVER recommending uhaul to anyone ever again. Craziest scam. I'll gladly use another moving service. And a cleaning fee??? Nothing was dirty. Uhaul itself is dirty for having 165000 miles on it. Like what? Stupid uhaul. Never again. Spruce street uhaul is terrible. I would love if someone could contact me because at this point I don't even know who to contact. This is ridiculous.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

Simranjot B. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Agents were helpful and courteous.

John F. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

This was, by far, the best shipping experience I could have asked for. The communication and customer service was excellent on both ends. I wasn't sure it was really going to happen, and if it did, that it would go smoothly, but for a 2200 mile trip, I could not have been happier and more at ease. Thank you, thank you!!

Jill F. 
Rating:
5.0

I had excellent experience. Your staff was very polite and friendly . Will be using your service again in the future.

Kristina A. 
Rating:
5.0

Customer did not leave a comment.

Frederick E. 
Rating:
5.0

I rented a van that was clean and ready to go. The line at the register was a little longer than I had expected but service was excellent.

JOSEPH G. 
Rating:
3.0

The uhaul corporate office booked a storage unit but the Spruce office had no record of my reservation. It was very stressful but they were able help me nonetheless. Also, there seemed to be only one person available to help me and there were a lot of customers there so it took way longer than it should have.

WILLIAM S.  |  First Impressions 
Rating:
5.0

Stephanie Ponce is amazing. All the crew that work there are amazing. Very helpful

mark R.  |  Overall Experience 
Rating:
1.0

I was given a broken storage unit that was only able to close using the uhaul side to lock. I was unable to use the lever to pull the unit open and was not easily accessible. When I did pick up my belongings - most of my things had mice feces. I only used the storage for 4 weeks and was very unhappy with service and most times a U-Haul truck or trailer was in front of my unit making it unavailable most visits. I don’t believe I will reccomend or use U-Haul services again.

angelina a.  |  Overall Experience 
Rating:
5.0

Miguel and the rest of the crew there were awesome. Very helpful

mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

I appreciate you being at this location. It works out perfectly for me. Price is better for square footage than any other storage place that is available. Thank you.

John C.  |  First Impressions 
Rating:
3.0

At first she couldn't find my reservation then nobody told me if you turn a uhaul in after 5 they charge you another day. Which wasn't fair as I need all my funds to move and needed that deposit to feed my kids.

ERICA H.  |  First Impressions 
Rating:
1.0

The storage unit leaked water 💧 on my tools and some boxes 📦 thankfully it didn't get my mattresses wet.

Steve W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanzanique W.  |  Overall Experience 
Rating:
1.0

I cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.

Ariana W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristal W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Honestly the staff couldn’t have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should’ve had to, as the chain didn’t have much slack. He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional. As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed. Thank you for everything.

Dianne W.  |  Overall Experience 
Rating:
5.0

Great help

Charles M.  |  First Impressions 
Rating:
1.0

I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.

Yuanyuan Z.  |  Overall Experience 
Rating:
5.0

Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend

Sina S.  |  Overall Experience 
Rating:
2.0

Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!

virginia b.  |  Reservation 
Rating:
5.0

Great staff, great customer and great help!!! Five stars!!!

sabrina l.  |  Reservation 
Rating:
4.0

Always a pleasant experience

Robbie B.  |  Reservation 
Rating:
5.0

Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.

Michelle R.  |  Overall Experience 
Rating:
5.0

Thanks

Darren L.  |  Overall Experience 
Rating:
5.0

Staff were professional and assisted me quickly in retrieving my U-Box.

Matthew L.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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