Customer Reviews for U-Haul of North Hollywood

5,740 reviews

11666 Victory Bl   North Hollywood, CA 91606
(Corner of Victory and Lankershim *After hours returns are limited*, 10 Minute Parking Only)

(818) 763-4381

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(818) 763-4381

11666 Victory Bl
North Hollywood, CA 91606
(Corner of Victory and Lankershim *After hours returns are limited*, 10 Minute Parking Only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Asaf Mechaly 
Rating:
2.0

Stop harassing people by calling them and lecturing them leaving trash when I did not leave trash I forgot a personal bag that they threw out by the way

Carlos Silva 
Rating:
5.0

Customer did not leave a comment.

Jack Demirtchian 
Rating:
5.0

The staff was VERY helpful!!!

Ingrid Brown 
Rating:
5.0

They always go above and beyond to accommodate all our needs. Specially the Manager Fairlane.

Levon Avetisyan 
Rating:
5.0

Customer did not leave a comment.

Yvonne Gunn 
Rating:
5.0

Customer did not leave a comment.

ANA RODRIGUEZARROYO 
Rating:
5.0

Customer did not leave a comment.

Robert Shaw 
Rating:
5.0

Great service, will be back again for sure. Thank you.

Tod Hillman 
Rating:
4.0

Easy access to the trucks. There is little to no parking in the area so it is a little hard to leave a vehicle and pick up a truck.

JOHN HENNINGSEN 
Rating:
5.0

Vacuum vehicle thoroughly, van had breadcrumbs, on front floor.

Diane Lugo 
Rating:
5.0

Customer did not leave a comment.

banlon tuazon 
Rating:
4.0

Assure that the vehicle has gas for the costumer. Management pretty much wanted me to put gas for future use.

Azael Verde 
Rating:
5.0

Inhad a frightening experience today. When I went back to get my ladder, the doooes closed and locked me inside the van. I was really frightened and I panicked because I couldn’t open the open the door to get out! I was stuck inside and couldn’t get out for about 15 minutes! I tried to open and the doors would not open, so i yelled “HELP!” Several times until the security guy heard me and opened the door!

Stephanie Arellano 
Rating:
5.0

Excellent experience! 5 stars for everyone!

Tod Hillman 
Rating:
4.0

Customer did not leave a comment.

Alexis Cohen 
Rating:
5.0

Customer did not leave a comment.

Abigail Michael-Almeida 
Rating:
5.0

Equipment in great shape. Friendly and helpful staff.

Leanne Tacosik 
Rating:
5.0

Nothing at this time

Steven Cohen 
Rating:
4.0

Customer did not leave a comment.

David Taavon 
Rating:
5.0

Customer did not leave a comment.

Seth Stewart 
Rating:
5.0

Excellent service thank you so much

Miguel Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Christopher Robertson 
Rating:
5.0

Customer did not leave a comment.

Karol Santos 
Rating:
3.0

Staff very nice. Three star experience this time to to this bugger....the app self check in was not allowing me to scan my truck's code for quick pick up and go as U-Haul advertises. Ended up, after pre-paying an reserving on app, having to stand in line and wait 20 minutes for help. Not good.... : (

Mark Wallengren 
Rating:
5.0

Customer did not leave a comment.

Tsebahat Fiseha 
Rating:
5.0

Very nice

JAMES JONES 
Rating:
5.0

Customer did not leave a comment.

Levon Avetisyan 
Rating:
5.0

Friendly, professional staff. Jesus in the morning and the manager in the evening. I was immediately greeted when I entered and was quickly set up with the 9' Cargo Van I had reserved online. The agent went over the fees for clarification and explained about the van and if anything did not match the Phone Text to alert him.

Lynelle Ladd 
Rating:
5.0

They always go above and beyond to accommodate my needs Specially, the manager Fairelynn :)

Levon Avetisyan 
Rating:
5.0

Customer did not leave a comment.

Alisa Taratushina 
Rating:
5.0

My apologies I submitted a bad review without looking at my receipt in depth. I was not charged the $18 and was indeed credited that amount back. I waould also like to add the GM was exceptionally nice in the message she left. Thanks again.

TRAVER DANDRIDGE 
Rating:
5.0

Great friendly service!

roxanne greene 
Rating:
5.0

Customer did not leave a comment.

AZAT MKRTCHIAN 
Rating:
1.0

Well in my situation they stole my u-haul truck and I tried to do a police report but they didn’t let me because it was impounded . The worst part about it idk how the hell it ended up in another city when I never used it ? When I woke up the next day the u-haul wasn’t were I parked it. So I called u-haul right away now there telling me I’m on my own that I have to take it out and pay for the fees . I don’t think it’s fair because there charging me when I didn’t even get to use the truck .

Julio Compean 
Rating:
5.0

Customer did not leave a comment.

William Delaney 
Rating:
5.0

All good

Jennifer Rosas 
Rating:
5.0

Everything went great. And the woman at the counter Franclynn (I got the spelling wrong I know, sorry) - as I walked away I said to my friend, "I hope they pay that woman a lot of money she's fantastic!" Seriously she is great at what she's doing. Very friendly, knowledgable and very helpful. Overall the whole process was easy - highly recommend.

Elisa Schwartz 
Rating:
5.0

Is the best service always

Miguel Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Jonatan Lopez 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Jonas 
Rating:
5.0

Customer did not leave a comment.

Tiffany McLane 
Rating:
4.0

Easy drop off

David Wilson 
Rating:
5.0

Customer did not leave a comment.

zardui Kasabays 
Rating:
5.0

Not much . I think the service was excellent

MICHAEL BRANDON 
Rating:
5.0

Kevin was definitely a a very fair and friendly person to work with. Our order got transfered over to this location after a tumultuous morning with another location close by that did not have anyone present to handle our order. once we arrived at this location everyone was quick to help and get us what we need to help us get back on track with the day move activites.

Kirby Winslow 
Rating:
5.0

Customer did not leave a comment.

ANA RODRIGUEZARROYO 
Rating:
5.0

Always great service with you guys!!!

Frederick Anthony 
Rating:
5.0

The staff was very nice

eric muscatel 
Rating:
4.0

Customer did not leave a comment.

FORTUNIDAD SALCEDO 
Rating:
5.0

Customer did not leave a comment.

JORGE JUAREZ 
Rating:
5.0

Customer did not leave a comment.

Andrew Lee 
Rating:
5.0

This is a very well run and organized location. Each employee knew the overall business for the day. Nobody had to ask the other one about the specifics of a job. Well done!

MARK SANFORD 
Rating:
5.0

My sales rep was really great. Took care of me very quickly and explained everything properly.

edeler cuadra 
Rating:
5.0

The store was very well organized and really clean. Jesus O. (I hope I'm remembering his name correctly- moving is stressful!) was very helpful and patient as we figured out an inconsistency between my reservation and what was available to him in the system. I asked about vehicle maintenance and he verified the oil change was done and the fluids were full.

Jodi Doane 
Rating:
5.0

Staff members were prompt, courteous, and warm. I believe I was helped by Jesus in the morning, and possibly Sara Lynn in the afternoon. They were both knowledgeable, helpful, and really nice to deal with.

Nick Cohen 
Rating:
5.0

The trailer functioned perfectly. 2000 miles and it was solid as a rock to entire way.

richard engelhard 
Rating:
5.0

Customer did not leave a comment.

Ted Shvili 
Rating:
4.0

The rep at check-in was top-notch and extremely helpful!

Zachary Suddjian 
Rating:
1.0

Get rid of all the homeless people and there was some homeless person in the truck initially had.

Alfredo Sauceda 
Rating:
5.0

Made my move so smooth

Wilbur Verden 
Rating:
4.0

Customer did not leave a comment.

Lily Espitia 
Rating:
5.0

Customer did not leave a comment.

David Benavides 
Rating:
4.0

n/a

timothy coyle 
Rating:
5.0

The guys at Victory U-Haul were very helpful and made it easy to grab a truck Christmas Eve!

Jason Abell 
Rating:
5.0

Customer did not leave a comment.

Jamal Bell 
Rating:
5.0

Customer did not leave a comment.

Jeff Angst 
Rating:
4.0

This truck had the cabin not attached to the back box making it getting cold air thu the opening. It was very cold and noisy, also I am pretty sure thats why it spent more gas. Truck was clean but need the opening to be fixed

Maria A. Sanchez 
Rating:
4.0

Costumer service lady at the store was very nice and professional. The truck was old and engine or transmission very noisy and didnt run completely smooth.

Maria A. Sanchez 
Rating:
5.0

Open a little bit earlier that's all, Sundays

Omar Violante 
Rating:
5.0

Customer did not leave a comment.

Dana Perri 
Rating:
4.0

Customer did not leave a comment.

shaun eastman 
Rating:
1.0

the manager had a woman working behind the counter doing my check in that wasn't even an employee of uhaul, just a friend she said. The woman was very rude when I gave her my id and kept asking for multiple other reference numbers and when I didnt have more than 1 to give she cussed at me and said she didnt even work there, she was just a friend of Fairelynn. I recorded the entire thing and would like to send the video to corporate

Brandon Brown 
Rating:
5.0

Absolutely nothing. My experience with Fairelynn was better than excellent.

Erron Shaw 
Rating:
5.0

Good service

Eric Bagdasarian 
Rating:
5.0

Customer did not leave a comment.

Levon Avetisyan 
Rating:
5.0

Customer did not leave a comment.

Esko Lampela 
Rating:
5.0

Return customer--reliable location/staff and trucks/materials have been in excellent condition each time I've rented from this location.

Rachel Kavanaugh 
Rating:
5.0

Customer did not leave a comment.

ANA RODRIGUEZARROYO 
Rating:
5.0

Customer did not leave a comment.

Clayton Janes 
Rating:
5.0

The manager was great. I forget her name but she was prompt, polite, clear in her explanations, and friendly.

andrew Oman 
Rating:
5.0

Customer did not leave a comment.

stephen Hill 
Rating:
5.0

Have many bathrooms

David Knight 
Rating:
5.0

Nothing

Jacob Grun 
Rating:
5.0

Customer did not leave a comment.

Christopher Cerna-Cuellar 
Rating:
3.0

Customer did not leave a comment.

Kristen Parks 
Rating:
5.0

Nothing it was great! Thank you

Alice Diaz 
Rating:
5.0

Customer did not leave a comment.

Aaron Aguilar 
Rating:
5.0

Customer did not leave a comment.

JULIEN DOTHARD 
Rating:
5.0

Customer did not leave a comment.

MARK ROJAS 
Rating:
5.0

Customer did not leave a comment.

Aaron Sagnanert 
Rating:
4.0

the best thing to do would be to try and remove all those men looking for work ,.. they are looking for work and they tend to harass people by asking for jobs,etc,.. those same people are by home depot looking for work!!

morse hobbs 
Rating:
5.0

Customer did not leave a comment.

edgar bagumyan 
Rating:
5.0

Having a clean windshield. I have rented from this location many times and that is the only complaint that I have. Everyone is so helpful.

vahik hacopian 
Rating:
5.0

the app doesn't work very well.

Sharon Ross 
Rating:
5.0

Customer did not leave a comment.

Ian Olson 
Rating:
5.0

Customer did not leave a comment.

RUDY Quintero 
Rating:
5.0

Fast and efficient, and friendly too.

Janice Carlberg 
Rating:
4.0

The truck was old and broken.. Inside the yard was many man’s asking for job and it was uncomfortable for me..

Karen Mikaelian 
Rating:
5.0

Great customer service.

Pascual Sanchez 
No reviews have been submitted for this location.

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