Customer Reviews for U-Haul of Landa Park

5,368 reviews

920 IH 35 S   New Braunfels, TX 78130
(@ Huisache Ave, Next to Morris Glass Company)

(830) 629-5831

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(830) 629-5831

920 IH 35 S
New Braunfels, TX 78130
(@ Huisache Ave, Next to Morris Glass Company)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

Efficient, courteous, and respectful. Great value for the money!

Lance M. 
Rating:
3.0

I was rented a bigger more expensive trailer instead of a smaller less expensive one. I think because the more xpensive one was put and ready, and the one I really needed wasn't in the front.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN L. 
Rating:
4.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Everything was great. Had additional supplies I needed last minute.

Shelly S. 
Rating:
1.0

When the uhaul employee was unhooking the trailer it rolled forward and hit the tailgate of my truck, taking the paint off down to bare metal. I said something to the employee and they responded with "oh did that happen when they hooked it up" I said no you just did it, and they said no I didn't. Horrible. Absolutely horrible. If employees are not strong enough to handle the trailers then do not have then unhook them and push them by hand. I won't be using uhaul again, and will tell others not to either.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

Kathy G. 
Rating:
3.0

The area is too congested.

THOMAS W. 
Rating:
5.0

Nothing The UHaul facility is well maintained and organized

George L. 
Rating:
4.0

Customer service was great friendly staff and quick service

Eric M. 
Rating:
5.0

Your staff are amazing! Thank you for your quick, courteous, and helpful service!

KELLY V. 
Rating:
5.0

Always a great experience. I have rented here several times and all the staff are very kind and professional.

matt C. 
Rating:
3.0

Customer did not leave a comment.

Zach H. 
Rating:
1.0

I have never been treated so poorly by people in my entire life. This could've been the easiest transaction ever. It's almost as if they went out of the way to make this entire experience as miserable as possible. I am not the type of person to ever complain or leave a bad review. I pray no one else has to be put through this. Customer service is the only ones that were helpful and kind. Unfortunately the only thing they can do is report it back to the location manager that was pissed I even made a complaint in the first place. As a very consistent U-Haul user I feel embarrassed,disappointed,and just outright enraged.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

Rodney F. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
4.0

Only complaint is that they had me back a trailer into an extremely tight area with no assistance and around a fueling station. The location is cramped and the request seemed a little unreasonable. While I have lots of experience backing trailers, someone who did not have experience would have had a great challenge.

Robert Q. 
Rating:
5.0

Customer did not leave a comment.

Monty H. 
Rating:
5.0

Rep was courfteous and very helpful. Took time to explain process and costs.

Donald T. 
Rating:
5.0

Knowledgeable staff makes this process so easy.

John M. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
3.0

New in the area and dropped off equipment after hours with the use of the app.

Cynthia A. 
Rating:
5.0

Customer did not leave a comment.

Karma D. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

The rental representative who helped me was prompt, polite, friendly and professional. Thanks to him.

Gilbert B. 
Rating:
5.0

Everything was great.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Keep up the good work and friendly staff.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Stan U. 
Rating:
3.0

Just realized that the Uhaul associate charged me $13 for fuel upon drop off. I informed him that the truck was empty when I picked it up. Please refund my money.

Chantell S. 
Rating:
5.0

Anthony was the absolute best! He truly cares deeply about his customers and the service provided to them. Anthony goes above and beyond and that is greatly appreciated. U-Haul is lucky to have him on their team. Thank you Anthony! Aaron

AARON L. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

The trailer leaked water into the cargo area. Personal contents got wet.

Ryan M. 
Rating:
5.0

Rob & Anthony were extremely helpful and provided excellent customer service. Thanks Landa Park U-haul, we'll be back!

Bryan B. 
Rating:
1.0

Returned the truck with 14 miles used, was told the fuel wasn't where it was supposed to be and charged for 3 gallons. Replace the truck if it only gets 4.6 miles per gallon. Nickle and diming your customers is a quick way to lose them.

Josh H. 
Rating:
5.0

Just keep doing what your doing, providing great customer service.

JUNE G. 
Rating:
5.0

Maybe get a firm location of the rental vehicle... there were a lot of them outside that were similar

Charles H. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
3.0

Customer did not leave a comment.

Terry U. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
1.0

I dropped the trailer off 15 minutes before it was due (during business hours) but there was no one in sight to help me (they were all busy evidently). I parked the trailer in the same spot it was in when I picked it up, disconnected it, and left. This location charged my card an additional $20 “After Hours Service Fee”. I'm not sure what it means, but it seems like left to me. I'd like my money back.

Michael B. 
Rating:
5.0

This is where I do all my business and will continue to do my business and I will send others to this location.

George L. 
Rating:
4.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Nelly R. 
Rating:
5.0

Customer did not leave a comment.

sonya G. 
Rating:
5.0

Customer did not leave a comment.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Oscar S. 
Rating:
3.0

Customer did not leave a comment.

Christine A. 
Rating:
1.0

The employee who worked at this location was EXTREMELY rude. When I went to turn in the truck he told me "you failed to read the instructions given to you". Would never return to this location.

Dixie W. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

I use this U-Haul location each time because the guys there are knowledgeable, professional and helpful.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Elijah and his team were a pleasure to do business with. They were very knowledgeable which helped the process of renting a tow dolly through U-Haul. I will absolutely tell anyone they are a 5 star U-Haul facility. Thank you all for the great customer service given today.

Melinda B. 
Rating:
5.0

Excellent service!!

Jon S. 
Rating:
2.0

Customer did not leave a comment.

Alexus S. 
Rating:
5.0

Online services worked great

Sally M. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

No issues at all. Easy pick up and delivery

Samson K. 
Rating:
5.0

Customer did not leave a comment.

Ashleen B. 
Rating:
5.0

Windshield wipers stiff and didn't wipe well. No speed control for a 400 mile one way rental.

Douglas D. 
Rating:
3.0

Customer did not leave a comment.

paul E. 
Rating:
4.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Manager and crew were outstanding. Very good customer service.

william D. 
Rating:
5.0

Easy to work with excellent personnel, and great attitude

James M. 
Rating:
5.0

Customer did not leave a comment.

Ramona Z. 
Rating:
5.0

best experience with u-haul i ever had, from the website to customer service who handled my last minute adjustments to the reservations to the friendly and efficient staff at the u-haul center on IH 35 (Landa Park) who made the pickup and dropoff so easy. thanks!

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Anita P. 
Rating:
4.0

Customer did not leave a comment.

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

Allison P. 
Rating:
2.0

They couldn't find the key to the first truck. The second truck had a flat and the kid knew it had a flat before handing us the key. The kid also said we had the truck for 24 hours, even though we said we should be back by 4pm. We got back at 4:55 pm and were charged an other safe move fee and rental fee. Thank goodness the phone rep refunded the double charges.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Elsa H. 
Rating:
3.0

There is one thing that got my attention since I begin my errands and that was the loud noise coming from somewhere, good thing I only took me few hour to complete my round so the pain was little. But I would not go to a long journey on that vehicle driving or not. Thanks.

ernesto U. 
Rating:
5.0

Customer did not leave a comment.

Rito P. 
Rating:
5.0

Thanks!

Gary G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

The Staff member who checked us in was excellent, friendly, and efficient. We will return to that location for future rental needs.

Dorothy M. 
Rating:
5.0

The gentleman that helped us was very helpful.

Janie C. 
Rating:
5.0

Customer did not leave a comment.

Mario A. 
Rating:
3.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

This location is always helpful

ANDREW H. 
Rating:
5.0

Personnel were knowledgeable at this location. Thanks!

PETER A. 
Rating:
5.0

I had an issue with the return date. I was postponed in returning the unit and Ray called and inquired about what was happening. I explained and extended the return date without any problems. The return was smooth and very quick. I was unhitched and out the door in under 5 minutes. An outstanding experience.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Richard Q. 
Rating:
1.0

The boys that were working, there were very unprofessional looking the way they dress their hair was not pulled back, their scrunchie looking.

diane A. 
Rating:
5.0

Customer did not leave a comment.

Nina D. 
Rating:
5.0

Nothing

Miles P. 
Rating:
5.0

Customer did not leave a comment.

Brad L. 
Rating:
1.0

Got pads in case of need. Never opened. Was told since they left the property was still being charged for them. I have used UHaul many times over the years. Will not use again. I'm very sure the pads would have gone right back in to re rent. I made sure I opened them before I left. This is poor business practice to say the least.

Dennis W. 
Rating:
5.0

N/A. Everything went smoothly.

Gary W. 
Rating:
2.0

Poor/lack of instructions. Availability was wishy washy even though I reserved it.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Steph B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top