Customer Reviews for U-Haul of Concord

16,990 reviews

2291 Monument Bl   Concord, CA 94520
(Across the street from Costco, Across the street from Safeway)

(925) 827-0661

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(925) 827-0661

2291 Monument Bl
Concord, CA 94520
(Across the street from Costco, Across the street from Safeway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Representative at Concord, CA named Anthony was great. Made it easy for me to get truck and be on my way

Anthony S. 
Rating:
5.0

Great service I was greeted in parking lot to when I walk through door lovely lady Monica help me with picking up my truck great service truck was clean and well maintained

Andrea C. 
Rating:
5.0

Well kept location staff was amazing as stressful moving could be I've had such an great experience believe lady help me was Ashley thank you all only if they could help me unpack

DALIA A. 
Rating:
4.0

The truck I used JH155R, bounced so much, my friend behind me said the wheels actually came off the ground. The truck was very clean, and my rental agent was great 👍

Constance A. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

Kwame T. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
4.0

You did just fine.

Erik J. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Everyone was highly experienced, professional, and kind

Rose C. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Professional service, strongly recommended!

Weiming Y. 
Rating:
5.0

Customer did not leave a comment.

Derina L. 
Rating:
5.0

Customer did not leave a comment.

Ahmadzia N. 
Rating:
4.0

Nick was awesome on the phone discussing my hitch options and then locating the hitch I needed and getting it in-house in a couple of days. He also did a great job installing my hitch and in the wait timeframe he gave me. My only negative is that this location is very understaffed and it took me 30 minutes to check out after my hitch was installed as there was only 1 front room employee and he was doing rentals, returns and selling product.

Michael S. 
Rating:
5.0

This is the best U-haul location i've been to, great customer service Very friendly and easy to do business with. Definitely recommended to anyone trying to get transported

Carlos G. 
Rating:
3.0

Customer did not leave a comment.

Javon S. 
Rating:
4.0

Customer did not leave a comment.

MUSTAFA A. 
Rating:
1.0

Customer did not leave a comment.

KYLE N. 
Rating:
5.0

Customer did not leave a comment.

CATHY H. 
Rating:
5.0

Customer did not leave a comment.

CATHY H. 
Rating:
5.0

The two staff persons at UHAUL in Concord Ca. that assisted me were very friendly , courteous , helpful and professional. They made my trailer rental experience extremely stress free and enjoyable. They both are definitely a great asset to your company. Thank you.

james S. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Elliott K. 
Rating:
5.0

Great customer service, staff was friendly and professional. I was able to quickly check-in and out!

Rahul R. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
4.0

Customer did not leave a comment.

Booker L. 
Rating:
1.0

Horrible lady up front nasty attitude. At the end she was very nice but still the first time she was just super nasty….

danny C. 
Rating:
5.0

Customer did not leave a comment.

fabian H. 
Rating:
5.0

Customer did not leave a comment.

Lynne G. 
Rating:
5.0

Very easy pick up and drop off

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Hannah G. 
Rating:
5.0

Customer did not leave a comment.

Count-Marquis P. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer service reps were outstanding from pickup to return. I would rate them the best I've experienced in my 71 years of living!! Thank you!!

Cheryl P. 
Rating:
5.0

Customer did not leave a comment.

elaina J. 
Rating:
5.0

Customer did not leave a comment.

Carson L. 
Rating:
2.0

When the customer says the check engine ight is on before departure don't just say it will be fine they all do it.

Gary B. 
Rating:
5.0

I travel from another town just to rent from this location. Their customer service is outstanding.

Luis H. 
Rating:
5.0

Customer did not leave a comment.

hector O. 
Rating:
5.0

The whole team was fantastic, I was greeted when I came in the door and was helped immediately. Everyone was friendly and knowledgeable and was able to answer all my questions. I will definitely come back to this location.

Anastasia H. 
Rating:
5.0

Great customer service here. The assistant manager, who is a female, always treats me well when I use UHaul. She definitely deserves a raise and promotion!

Adam J. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Marius R. 
Rating:
3.0

Van needed service. Transmission delayed in shifting with heavy kick once it did. Door was damaged and would not close properly. Headliner peeling. Headlights were so dim I was not sure if they were legal to be driving with. App for check in and check out was repeatedly failing or having trouble.

David S. 
Rating:
4.0

Customer did not leave a comment.

Anders S. 
Rating:
5.0

Super professional service! Will use it again!!!

weiming Y. 
Rating:
5.0

Customer did not leave a comment.

Karla C. 
Rating:
3.0

I wasn't offered military discount. Offer customers all the benefits available to them.

Abdul-Gafar B. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

The online check-in was smooth and fast. Really helped be efficient and fast

Erik L. 
Rating:
5.0

Great customer service was really nice and explained everything to me truck was very clean I will definitely be coming back. Ty

Paula B. 
Rating:
4.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Shahab Y. 
Rating:
5.0

Keep up the good work.

Ian B. 
Rating:
1.0

Better customer service

devin T. 
Rating:
5.0

Good service,no issues no problems

Billy B. 
Rating:
1.0

DONT CALL THE POLICE AND REPORT THE VEHICLE STOLEN WHWN THE CUSTOMER IS STILL RENTING IT. I HAD 5 POLICE OFFICERS WITH THIER GUNS DRAWN ON ME IN A PARKING LOT! I NEVER GOT A PHONE CALL, AN EMAIL, TEXT MESSAGE ALEETING ME THERE WAS AN ISSUE, BUT YOU DIDNT HAVE ANY PROBLEMS TAKING MONEY FROM THE ACCOUNT BEFORE AND AFTER MY ARREST. ABSOLUTELY RIDICULOUS AND VERY WORTHY OF A LAWSUIT

Kimberly D. 
Rating:
4.0

As I got in the 15 ft truck, the weather stripping came off. Taped it on. We pulled out the ramp and the right side safety latch was broken on the right side. We strapped it securely so we could use the ramp.

Ron K. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Thank you thank you thank you and everything is excellent that location is excellent people 5,000 10,000 stock

SAYED R. 
Rating:
4.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
3.0

Customer did not leave a comment.

Geoffery F. 
Rating:
4.0

Make sure everything works..

Javier V. 
Rating:
4.0

The gal behind the counter who's been there for over 10 years is absolutely amazing and a super employee!!!!

MIKE B. 
Rating:
5.0

Great service!!!

Gregry H. 
Rating:
4.0

Customer did not leave a comment.

Thanach K. 
Rating:
5.0

Customer did not leave a comment.

Andrzej M. 
Rating:
3.0

Pickup takes a very long time. I waited almost an hour past my pickup time despite arriving a few minutes early. Checking in/attempting to pick up and drop off through the uHaul app isn't functional either.

Robin C. 
Rating:
1.0

No openin time No cordial To rude And more

Ernesto G. 
Rating:
4.0

Customer did not leave a comment.

Cory L. 
Rating:
5.0

I rent from here at least twice per week and great service every time general manager Brodee has brought a great team together great people working to well taken care of trucks

Julie M. 
Rating:
5.0

Manager was amazing, quick, helpful, seamless process.

andria C. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
3.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

The person who helped me was great, friendly and professional

Miguel S. 
Rating:
5.0

Customer did not leave a comment.

lydia S. 
Rating:
2.0

Hours of operation day 7pm close but I showed up at 6:15pm and the facility was locked up and closed. Cell signal is bad at this location making self checkout challenging.

Michael C. 
Rating:
3.0

Truck was In poor mechanical condition..

kenneth C. 
Rating:
5.0

Good customer service with pick up and drop off. Guy who checked me in was great. Guy who checked me out was also great.

MICHAEL S. 
Rating:
5.0

Professional , efficient, friendly.

Dina R. 
Rating:
5.0

Everything worked well and was quick.

Lee D. 
Rating:
5.0

Customer service woman that checked us in was fantastic. Job well done! Van was ok, tire light was on, we stopped and got air, then it said sensor was defective. Overall great experience.

Marla K. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

Staff was superb! Efficient! Friendly! Professional!

John B. 
Rating:
5.0

Professional Employees

JOE G. 
Rating:
5.0

Their was no problem good service.

Marlon C. 
Rating:
5.0

I come to this location because of Monica and Brodee. Oh yeah, and Nick is cool too.

Stephanie B. 
Rating:
5.0

The battery cable was loose, causing a long and inconvenient breakdown (no go).

Wayne C. 
Rating:
1.0

Customer did not leave a comment.

Lark T. 
Rating:
5.0

To many day workers in front looking for work. Making it uncomfortable to drive thru to office.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Rowena G. 
Rating:
1.0

Customer did not leave a comment.

Allyson B. 
Rating:
5.0

Everything went great, the customer service, the van, the communication... There was only a (small) problem. I was told that the level of gas was 7/8, but when I started the van, I saw that it was less than 6/8. I didn't think about taking a picture so I had to pay for the refill up to 7/8. A minor issue again, but the agent should tell the customers about taking a picture in these cases.

Laurent B. 
Rating:
5.0

I had to change to this location because the 24/7 drop off/pickup spot did not have a key to pick up my truck. The Concord store found me a truck and got me on my way! I do feel a discount for my trouble would have been nice as I had to pay for a bigger truck than I needed

Steven G. 
Rating:
3.0

You make reservation on-line, complete the check-in, show up at the time of your pick up and you still have to wait in line behind those who are in the process of renting from scratch. What is the point of doing all the work when you have to wait in line and then answer the same questions you have already answered during the online checkin. Pretty frustrating. There needs to be a faster way to service those who have already checked in. Perhaps a separate/express line or a self help terminal.

Piotr F. 
Rating:
5.0

Great

Shamica M.  |  Overall Experience 
Rating:
5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Jamie V.  |  Overall Experience 
Rating:
5.0

Very happy about UBx service

Majid R.  |  Overall Experience 
Rating:
1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

James R.  |  Overall Experience 
Rating:
5.0

Sara was great! Friendly, energetic, caring.

GREG K.  |  Overall Experience 
Rating:
3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Leo C.  |  Overall Experience 
Rating:
5.0

Very good service

jassie t.  |  Overall Experience 
Rating:
5.0

Awesome.

stephanie b.  |  Overall Experience 
Rating:
5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.

Lily F.  |  Overall Experience 
Rating:
5.0

Everything was great.

Lawrence J.  |  Overall Experience 
No reviews have been submitted for this location.

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