Customer Reviews for U-Haul at Oddie Blvd

9,008 reviews

1790 Silverada Blvd   Reno, NV 89512
(LIMITED PARKING, Across from Carls Junior)

(775) 359-9202

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(775) 359-9202

1790 Silverada Blvd
Reno, NV 89512
(LIMITED PARKING, Across from Carls Junior)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOE TERANOVA 
Rating:
5.0

Customer did not leave a comment.

Eric Neville 
Rating:
5.0

Customer did not leave a comment.

Richard Evans 
Rating:
5.0

Customer did not leave a comment.

Eric Chappelle 
Rating:
5.0

Very friendly and helpful. They were able to get me a truck last minute when another store couldn’t.

ROBERT BRASHEARS 
Rating:
4.0

Customer did not leave a comment.

John Harris 
Rating:
5.0

Kaitlynn was super nice.

Veronica Obos 
Rating:
5.0

This is our usual U-Haul location we go to. The location is easy to get in and out of. We were directed to the Spanish Springs location by your personnel as they had a vehicle we needed and offered a great deal to move it to the silverada location to assist in equipment transfer. Thank You!

Herold Whitcomb 
Rating:
5.0

Very accommodating changing from cargo van to truck. Service rep very efficient and helpful.

jason gummert 
Rating:
5.0

Oddie is a great location to work with. The workers know their jobs and do it well.

Michelle Ehmer 
Rating:
5.0

Customer did not leave a comment.

colin svoboda 
Rating:
3.0

Truck broke down. I spent 11 hours on the side of the road. Then had to sleep in the truck. There is more...

Shane Caudle 
Rating:
5.0

Customer did not leave a comment.

christopher stout 
Rating:
4.0

Customer did not leave a comment.

Donna Lindsey 
Rating:
5.0

Customer did not leave a comment.

Angela Moen 
Rating:
5.0

Customer did not leave a comment.

Clinton Conroy 
Rating:
3.0

The U-Haul website said the Virginia st location had a pickup truck available but when I went in person to rent it there was not one available. The staff at that location was able to look up to see there was a pickup truck available at the Oddie location. So she made me a reservation so I could just go pick it up then. When I got to the Oddie location they tell me they do NOT have the pickup truck available. I ended up renting a 10’ van because I did not want to keep driving around town. I paid for 25 miles upfront but only ended up using 20 miles so I expected a refund once I returned it. Not only did I not get a refund, I was charged an extra $36.73 because they said I didn’t return it with the amount of gas I received it with. Lesson learned I will take a picture of the gauge next time because I know I returned it with MORE than what I was given. I submitted a dispute with proof of gas purchase for $17.49. $17.49 was 4 gallons of gas…. 4 gallons of gas is definitely more than 20 miles worth of driving so the van was obviously returned with more gas than I used. A manger responded and gave me a $32.48 but that is only a portion of what is owed to me. I should be receiving the entire $36.73 PLUS the refunded 5 miles. I’m leaving this review because I am disappointed the refund wasn’t settled correctly and the $8 more owed to me isn’t worth driving out of my to the Oddie location to get it handled.

Ashlee talwalker 
Rating:
3.0

The 9ft van I rented was given to me with a rear tire with 50psi lower than what was recommended by the sticker in the drivers door jam. Such a low tire pressure ruins gas mileage and can cause the tire to lose its grip on the road, trouble with handling in corners, and requires greater braking distance. Definitely get them to pressurize all tires before driving away.

Chelsea Gahran 
Rating:
5.0

Customer did not leave a comment.

Charles Corey 
Rating:
5.0

Parking space

ADAN SANDOVAL 
Rating:
5.0

Customer did not leave a comment.

JOHN KELLY 
Rating:
5.0

Customer did not leave a comment.

NICK WEST 
Rating:
1.0

No rest rooms no information on obtaining a ride and unable or unwilling to make change for a ten dollar bill. Not helpful at all. Felt unwelcome

Kevin Ogrady 
Rating:
5.0

Customer did not leave a comment.

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

Lei Chen 
Rating:
5.0

Friendly staff. Smooth transaction.

Kirk Petzoldt 
Rating:
5.0

The person who I was dealing she was very kind and very helpful I would definitely recommend this place to a friend because of her she is a 10 on everything great person great service great job….

guillermo barrera 
Rating:
5.0

Customer did not leave a comment.

Lei Chen 
Rating:
5.0

The manager Miguel is awesome. Very friendly and a hands on kind of manager. Which I personal feel is very important to interact with customers. Thank you again. I really appreciated your help.

Katherine Jones 
Rating:
5.0

Customer did not leave a comment.

Wayne Peck 
Rating:
5.0

lil Miguel had a great smile checked me out quick and was very nice. Savana had a great since of humor and great smile.. Devin was great was attentive and quick.. Miguel the manager was looking sexy as can be and had a great smile and sense of humor. Great team you guys ..

LYDIA MARTINEZ 
Rating:
1.0

The truck sounded like the transmission could fall.out any second. I cannot believe that truck is legal or safe on the road. Even the location is full of trash and homeless people. Would never go to this location again. I forgot to take photos if the truck and was charged for something called a corner cap. I'll pay it but I did nothing to that van. I think this location is scamming to get their.older vehicles fixed. I may never use uhaul again actually.

Christopher Sunderland 
Rating:
1.0

Customer did not leave a comment.

Davell Frazier 
Rating:
5.0

Customer did not leave a comment.

ANA LOPEZ 
Rating:
1.0

Customer did not leave a comment.

Eysel Carattini 
Rating:
5.0

Customer did not leave a comment.

Melanie Perez 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bradley 
Rating:
5.0

Manual was extremely helpful and welcoming. He gave me really good instructions. He went out of his way to make my check in progress easy.

Rebecca Meyer 
Rating:
5.0

Great service!

donald scheerschmidt 
Rating:
5.0

Thanks for everything

Sam Gibbs 
Rating:
5.0

Miguel and his team are the best!

Bradford Kaune 
Rating:
5.0

Customer did not leave a comment.

Rafael Cordoba Herrera 
Rating:
5.0

Customer did not leave a comment.

Joni Quam 
Rating:
5.0

They could use some more parking/room. They are always very busy because of the great location.

Mark Boucher 
Rating:
1.0

The first lady that “help me” out said there was no trucks for rental , 5 minutes later I made my reservation online came back to store and another employee gave me the truck without problems

Gerardo Moreno 
Rating:
3.0

More employee's, less wait time to rent and have specials for someone that needs to rent for a short time, not a 24 hour rent time, cost toooooo much...

Timothy Booth 
Rating:
5.0

Very great customer service so friendly and efficient love it will come back when I need to in the future

Thomas Foist 
Rating:
4.0

Customer did not leave a comment.

Richard Brown 
Rating:
3.0

Customer did not leave a comment.

Joseph Viso 
Rating:
3.0

Customer did not leave a comment.

Dale Saeger 
Rating:
1.0

Customer did not leave a comment.

Elizabeth Johnson 
Rating:
5.0

Miguel was awesome!

Dana Grisko 
Rating:
5.0

I always like the U-Haul on Oddie. The people are kind and helpful.

India Alexis 
Rating:
5.0

Everyone went out of there way to help us. They were very busy but the Manager made us feel like it just us in the store. They assisted us, and brought safety issues to our attention. I would highly recommend the Oddie location to everyone. I would like to say a personal thank you to the Manager for his outstanding customer service.

david kunz 
Rating:
5.0

Customer did not leave a comment.

Jesus Miranda 
Rating:
2.0

Customer did not leave a comment.

heather welch 
Rating:
5.0

Tell the young man that checked me back in that he has great (brown with brown cowhide?) cowboy boots

Steve Wathson 
Rating:
4.0

Customer did not leave a comment.

MALCOLM CHAPPEL 
Rating:
5.0

Customer did not leave a comment.

Robert Hickman 
Rating:
5.0

Customer did not leave a comment.

Lynn Barton 
Rating:
5.0

Quick check out (Make sure you do online check in); friendly attendant; easy return process; effective communication by email. Great rental experience!

Dennis Baldwin 
Rating:
2.0

Customer did not leave a comment.

Randy Manson 
Rating:
5.0

Customer did not leave a comment.

Alberto Rodriguez marcelino 
Rating:
5.0

Customer did not leave a comment.

Consuelo Moran 
Rating:
5.0

They were very busy but they were professional and fast. Enjoyed my experience!

Ana Lopez 
Rating:
4.0

The young man who checked me in could've been friendly on top of having customer service however all in all I love the Silverado location here in Sparks NV.

Melanie Cunanan 
Rating:
5.0

Customer did not leave a comment.

Gary MacMillan 
Rating:
5.0

Customer did not leave a comment.

J Warner Griswold 
Rating:
5.0

Wish there was a way to adjust the mirrors on the small truck, they only move to fold in. Not everyone is the same height.

Jesus Antonino Davila Romero 
Rating:
5.0

Customer did not leave a comment.

Darcy Dodge 
Rating:
2.0

The associates at the location were great BUT Uhaul as a company needs to fix their system. It crashed twice and we were checking out and took over half an hour. The customers behind us in line didn't even get their trucks before of system failure.

amber katz 
Rating:
4.0

The general manager was great! He was working extremely hard.

Kevin Groves 
Rating:
4.0

very nice job done to install my hitch

thomas hufford 
Rating:
4.0

Customer did not leave a comment.

Satyanand Prasad 
Rating:
5.0

Customer did not leave a comment.

enrique saucedo 
Rating:
5.0

well organized and efficient. Great customer service.

Robert Owens 
Rating:
5.0

This place was really busy but the manager was outside receiving returns. Great attitude and very thankful. This location gets it!!!

Mark Hayes 
Rating:
5.0

Everyone was helpful, thorough and pleasant. They had coffee out but no cups so later they removed the coffee since they had no cups.

Karen Mazingo 
Rating:
5.0

Great staff very helpful

DAVID ELLIOTT 
Rating:
4.0

Customer did not leave a comment.

Rebecca Mausling 
Rating:
5.0

Customer did not leave a comment.

ISMAEL TORRES 
Rating:
5.0

Customer did not leave a comment.

Rachel Miller 
Rating:
5.0

Customer did not leave a comment.

Barbara Boutelle 
Rating:
5.0

Customer did not leave a comment.

YECENIA DELACERDA 
Rating:
5.0

Well done, attendant was concerned about our safe travel and was a quick return of equipment with no problems.

Pete Corona 
Rating:
5.0

Customer did not leave a comment.

Stacey Jones 
Rating:
5.0

extremely hard working, knowledgable customer service personnel. i highly recommend

Debra Prince 
Rating:
5.0

Great job.

Kevin Gray 
Rating:
5.0

Customer did not leave a comment.

Susan Lacey 
Rating:
5.0

It was my first time renting a U-Haul and Savannah was very professional, informative and kind. Will definitely be returning to this location for future rentals.

Nataly Martinez-Puentas 
Rating:
3.0

The trailer had a tire that had 20 lbs of pressure the day after I picked it up before I left on my trip. The tire should’ve been checked and repaired/replaced before being rented. I had to closely monitor and inflate it several times during my 3 day trip to ensure I didn’t end up broke down.

John Sorteberg 
Rating:
5.0

Customer did not leave a comment.

Stanislav Shminke 
Rating:
5.0

I have used this location several times because it's so fantastic. The staff is great. I will definitely use this location for all future hauling needs.

Justine Overacker 
Rating:
5.0

We didn’t know that there wasn’t a ramp on the 10’ truck. We had to load a motorcycle, if we would’ve known, we would’ve got the other size up. But we should’ve asked. So our over-all experience was good.

Micaela Kavner 
Rating:
5.0

Customer did not leave a comment.

Rafael Cordoba Herrera 
Rating:
5.0

Customer did not leave a comment.

Camella Jones 
Rating:
1.0

Tires on trailer was bald and unsafe. Should have been inspected before sent out with customer. Trailers had strong odor of cigarettes.

Peter Agdipa 
Rating:
5.0

Their the best

tessa Bearden 
Rating:
4.0

Customer did not leave a comment.

tracey frank 
Rating:
5.0

Thank for the great service

Amands Ruiz 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top