Customer Reviews for U-Haul at Mineral King

4,268 reviews

1930 E Mineral King Av   Visalia, CA 93292
(1/4 mile East of Ben Maddox, Between Ben Maddox and Lovers Ln)

(559) 827-4575

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(559) 827-4575

1930 E Mineral King Av
Visalia, CA 93292
(1/4 mile East of Ben Maddox, Between Ben Maddox and Lovers Ln)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly Personnel

Robert Glavin 
Rating:
5.0

Great overall experience!!

Scott Jacobsen 
Rating:
4.0

Had issues with the 24/7 pickup but finally had to go inside and re n t the truck. I always seem to need the truck for more days and end up extending my rental, this seems to be an issue which I don't understand because for them to even have the button for that option it must be something along of people do. The actual location is under staffed but the employees are friendly and d o try to be helpful.

TERESA SCHWAN 
Rating:
4.0

Customer did not leave a comment.

M Sandra Young 
Rating:
4.0

Very friendly and customer service was great.

Imelda Guzman 
Rating:
1.0

Customer service is deplorable and wait times are unacceptable.

Freddy De La Paz 
Rating:
4.0

Customer did not leave a comment.

Greg Barnhart 
Rating:
5.0

Customer did not leave a comment.

Cheryl Buckley 
Rating:
5.0

The best

Mark Morgan 
Rating:
4.0

Stop taking reservations you can’t fulfill in the location it’s requested assholes.

Brian Havrilla 
Rating:
5.0

Very helpful also

Michela Guzman 
Rating:
5.0

Fast an courteous return system.

Robert Castellano 
Rating:
5.0

Exceptional customer service

Cierra Anderson 
Rating:
4.0

Customer did not leave a comment.

Efrain Sandoval 
Rating:
5.0

Customer did not leave a comment.

Jose Deleon 
Rating:
4.0

Van was very clean! Thanks Chris for easy and curtious check out. 5 star to Tristen, this young lady is top asset to uhaul. Rushes and always Thanks us. Good job to manager Duncan 👏 he keeps this team providing friendly service.

Inez Powell 
Rating:
2.0

Customer did not leave a comment.

Tonya Summers 
Rating:
5.0

Make sure all the U-Haul information is documented and communicated with other U-Haul’s.

Xavier Ortega 
Rating:
4.0

For me everything was well kept for what I needed it. If the mileage was was a little less expensive it would have been nicer but then they're your trucks . One thing only I was told I was going to be charged $145 . 00 but then upon return it was $166.00 dollars plus I showed the worker the gas ticket of $40.00 and didn't face him . As I said they are your equipment. I'm and old Veteran on a budget But that's my problem. Thank you Nick Roch USMC VETERAN

nick rocha 
Rating:
5.0

Guys were hands on amazing 👏

Julie Ann Torres 
Rating:
5.0

Outstanding customer service

Philip Nystrom 
Rating:
5.0

Customer did not leave a comment.

Greg Barnhart 
Rating:
4.0

An "Enter Here" sign would be helpful, and a UHaul sign visible from down the street. Hard to see the location until you are on top of it. All the street parking can block the view of your signed building until the last second.

Christopher Galbreath 
Rating:
5.0

Dirty trucks but they run tits.pleasant experance.thks

Jim Williams 
Rating:
5.0

Customer did not leave a comment.

Eveyln Mendez 
Rating:
5.0

Customer did not leave a comment.

GLEN SMITH 
Rating:
5.0

Great Service!

Isaiah Morales 
Rating:
2.0

The associate that helped me was kinda rude and unpleasant. That was the only bad thing I could say about the whole experience.

Mark Hadley 
Rating:
5.0

Fine

PAUL BRUNO 
Rating:
5.0

Customer did not leave a comment.

Debra Peterson 
Rating:
3.0

Customer did not leave a comment.

Joseph Fronteras 
Rating:
5.0

Customer did not leave a comment.

Ruben Gonzalez 
Rating:
5.0

The personnel at the facility were helpful and well trained. Great experience.

Ethan Samples 
Rating:
5.0

Customer did not leave a comment.

Catherine Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Wescott 
Rating:
5.0

Customer did not leave a comment.

Arthur Nez 
Rating:
5.0

Return took longer due to longer line.

Jabed Khan 
Rating:
5.0

Customer did not leave a comment.

TIFFANY STEPHENS 
Rating:
5.0

I can’t think of anything, at the moment. So far everything has went very well. And you have a large selection and availability to suit many needs.

Charles Patterson 
Rating:
1.0

Customer did not leave a comment.

Maurisio Ocampo 
Rating:
5.0

Customer did not leave a comment.

Connie Pena 
Rating:
4.0

No complaints or comments regarding this location.

Spring Logan 
Rating:
4.0

Customer did not leave a comment.

xochil morningstar 
Rating:
5.0

Customer did not leave a comment.

Jon Belsha 
Rating:
5.0

Customer did not leave a comment.

Michael Schillinger 
Rating:
5.0

Customer did not leave a comment.

Reina Chavez 
Rating:
1.0

Pick up was easy. On return that was a bad experience not to mention the Hispanic guy was a douche

Florencia Carranza 
Rating:
5.0

Customer did not leave a comment.

David Wooten 
Rating:
5.0

Customer did not leave a comment.

Guillermo Rosas 
Rating:
5.0

Improvements. Ask more questions about the app on your survey. The app SUCKED

Paul Outfleet 
Rating:
5.0

Customer did not leave a comment.

Juan Pineda 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KAPLAN  |  Overall Experience 
Rating:
4.0

I brought the truck back a day earlier missing the 24 hr window by 2.5 hrs. I was told there would be an adjustment but when I returned it the young man told me No adjustment. A little let down by that transaction.

victoria gonzales 
Rating:
5.0

Any think

Jose Munoz 
Rating:
5.0

Customer did not leave a comment.

audra johnson 
Rating:
4.0

They could probably benefit from 1 or 2 more staff as it does get a little frustrating to walk into the office and have to wait a long time to be served. Otherwise this is an excellent location.

WAYNE YADA 
Rating:
5.0

Very easy and friendly experience.

Rilian Ball 
Rating:
1.0

2nd bad experience only with this people, tank wasn't full when i got it and i returned the vehicle full but they didn't gave me any reimbursement

Felipe Sandovalhernandez 
Rating:
5.0

Advertise more.

Karen Stevens 
Rating:
3.0

The truck is was running really rough. The staff are very nice, but they need help.

Anthony Taeza 
Rating:
3.0

Customer did not leave a comment.

Chrystal Parraz 
Rating:
5.0

Both employees my sister and I encountered were fantastic and very helpful!

Taylor Smith 
Rating:
5.0

Customer did not leave a comment.

Joanna Patino 
Rating:
1.0

They’re lying because the elderly man that was helping me didn’t mark down that I returned my appliance dolly, it’s reckless that they’d have someone so old and careless run that location. Will be contacting police to pull video footage

Rigo Garcia 
Rating:
4.0

Customer did not leave a comment.

Douglas Crenshaw 
Rating:
4.0

I was particularly impressed with the equipment. The enclosed double-axle trailer was fairly new, pulled super smooth, and handled great overall. I recommend both u-haul and this location highly.

WAYNE YADA 
Rating:
5.0

Customer did not leave a comment.

Patty Zaragoza 
Rating:
3.0

Shorter wait time

Moises Mora 
Rating:
4.0

I am a software developer with 30 years experience. the web based software was down most of my visit and also slow and older technology. The software and procedures made the rental process horrible. The staff that helped me was great. they ran my card manually and helped to make the rental easier. 5 stars for guy that helped me check in!!!

Ryan Jewell 
Rating:
3.0

Customer did not leave a comment.

vicken totten 
Rating:
4.0

Customer did not leave a comment.

William Lewis 
Rating:
5.0

Customer did not leave a comment.

DANIEL GONZALES  |  First Impressions 
Rating:
2.0

it takes too long to get help and you wait a long time. Truck looks like it could have used a car wash.

abraham sahagun 
Rating:
5.0

Customer did not leave a comment.

Greg Schneberger 
Rating:
3.0

Customer did not leave a comment.

DALE CASTILLO 
Rating:
5.0

Customer did not leave a comment.

CRAIG MACDONALD 
Rating:
5.0

Customer did not leave a comment.

Al Garcia 
Rating:
5.0

Pulled in, was done in about 10 minutes.

Timothy Dorrier Sr 
Rating:
5.0

Customer did not leave a comment.

Jennifer James 
Rating:
5.0

Friendly staff. Great experience. Thank you, Visalia U-Haul.

Andrew Plein 
Rating:
5.0

Customer did not leave a comment.

MYRA MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Kayla Williams 
Rating:
4.0

Easy out and easy in. Thanks

Diane Townsend 
Rating:
4.0

Your vehicle needs to be serviced. The gas milage was 10 miles to the gallon. I only drove it 18 miles and 2 gallons barely put it back to the original setting. Also, this vehicle would default set back to the tow option, which geared it down when it wasn't necessary. Took me quite a few miles to find the shut off for the tow option.

Terry Travino 
Rating:
5.0

Customer did not leave a comment.

Christopher Bolin 
Rating:
5.0

Customer did not leave a comment.

Christina Jones 
Rating:
3.0

Customer did not leave a comment.

Chrystal Parraz  |  Overall Experience 
Rating:
5.0

Awesome, fast, and easy service.

Rob Russell 
Rating:
5.0

very prompt and helpful staff

Jacklyn Stolz 
Rating:
5.0

The guy that help me really nice Duncan

Fred Crumrine 
Rating:
1.0

Place was unprofessional very dirty and slow.

Gabrielle Enciso 
Rating:
5.0

Customer did not leave a comment.

Brook Fairchild 
Rating:
5.0

Customer did not leave a comment.

Judith Boling 
Rating:
5.0

staff was very friendly and informative, the GM Duncan Vaughn was very helpful and always responded to any message that was left by me. He made the whole experience of renting with Uhaul stress free! Uhaul should hire more employees like him

SKYYLAR WASHINGTON  |  Overall Experience 
Rating:
4.0

Big THANK YOU to Chris ( assistant manager) Xmas eve and I rushed to arrive before they closed. Chris quickly greeted me and provided a wonderful xmas return. 5 star to you Chris!! Brian, thank you with your over the top friendly quick professional check out. Every time, you give over 100% friendly & quick service. I do very much appreciate it.

Inez Powell 
Rating:
3.0

Have more than one employee on shift on Saturday afternoon (there are probably more people moving on weekends than weekdays)

Lance Wilson 
Rating:
5.0

Customer did not leave a comment.

Ricardo Hill 
Rating:
5.0

Nothing the gentleman that helped me was amazing, made my experience fast and easy

Raul Gonzalez 
Rating:
3.0

Customer did not leave a comment.

Gary Akers 
Rating:
5.0

Customer did not leave a comment.

Ronald Epperson 
Rating:
2.0

I am submitting a below average rating because the hitch ball I purchased when picking up the trailer was not installed properly by U-Haul staff. When I arrived at my destination to start loading the trailer, I found the nut securing the ball to the hitch receiver was completely loose, and if not for the cotter pin at the bottom of the ball bolt, it may have come completely disconnected. I had to purchase a wrench to tighten it correctly.

Charles Boone 
Rating:
5.0

Customer did not leave a comment.

Alberto Ramos 
Rating:
5.0

Brian was extremely helpful, courteous and professional. I have always had great service at this location over the last 2 years.

Margarett Matson 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Purvis 
Rating:
5.0

Customer did not leave a comment.

Daniel Sullivan 
Rating:
5.0

I put no to storage access hours convenient due to discontinuing the 24hr-access. Wish the 24hr access was still available at least for DIY WORKERS/COMPANY OWNERS.

DANIEL PALOMINO JR  |  Overall Experience 
Rating:
2.0

Staff is extremely rude and not helpful with any information. As a first time user for U-HAUL I didn’t not know basic information even after trying to do my own research before calling. When I would call to ask for information at the location I used no one would answer and I would get sent to the central office and they usually weren’t able to answer my questions. On top of that every time I asked a question in person I was constantly met with attitude and rude remarks for simply asking for help. I would not use U-Haul again not recommend it to anyone. Get better customer service.

JILLIAN AQUINO  |  Overall Experience 
Rating:
5.0

Had trouble with auto pay, trying to remove it, I set it up once and canceled it and then the next month it will come back again.

Keena Spence  |  Overall Experience 
Rating:
5.0

Manager Duncan was always available to assist in anything we needed. Gina, was always friendly and maintained the facility above 5 star rating! This place was always so clean. Would definitely rent again.

Inez Powell  |  Overall Experience 
Rating:
2.0

Staff was EXTREMELY rude. Only one who was helpful was the manager. The ladies in the front are very rude and have no sense of customer service. That’s the only reason I would not recommend this place. If it wasn’t for them they’d get 4 stars

NICHOLAS WILLIAMS  |  Overall Experience 
Rating:
5.0

See comment above

Jennifer Tyler  |  First Impressions 
Rating:
4.0

There were a few times customer service representatives weren’t helpful and unprofessional tone.

Jess Jaymalin  |  Overall Experience 
Rating:
5.0

Duncan Vaughn is a wonderful human being and he and his staff was always so pleasant to speak with. He really went out of his way to support us and was always very compassionate in offering his support to us. I highly recommend this U-Haul place! Excellent experience!

Darnell Rivera  |  Overall Experience 
Rating:
3.0

The older gentleman who help us was not friendly and quite rude. He didn’t have quality customer service, he was very short and his tone was rude. Then one girl who helped with storage Seemed to not be knowledgeable at all on how to rent a truck so I had to get in line and wait again to get a truck

NICHOLAS WILLIAMS  |  First Impressions 
Rating:
5.0

GM and staff were amazing

darren cardoza  |  First Impressions 
Rating:
5.0

The staff was very helpful and welcoming...they answered my questions and showed me my option...felt very comfortable talking to them.

STEPHANIE AVILA  |  First Impressions 
Rating:
5.0

Love it at Uhaul @ Mineral King! Duncan is a great manager… keeps the place running as smooth as possible… Alistar was a great help this time around… he is always friendly and ready to assist when possible!

Melody Mesa  |  Online Move In 
Rating:
2.0

I am still dealing with this issue.i am not the person on the account nor my credit card should be charged I am NOT responsible for this or will be held accountable for this unit I just reserved the unit on line I explained that to the gentleman at the front desk where he to the info of the person who's storage it really is. I asked to be taken off and was assured my name and card will not be associated with this account and here it is again my name and credit card is still on there I would like it off and I want it off now this is absolutely ridiculous and I'm not okay with it

Alfred Wynn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Guillen  |  Overall Experience 
Rating:
5.0

VERY CLEAN & ORGANIZED. NO HASSLE AT ALL AND STAFF IS VERY HELPFUL AND UNDERSTANDING. HIGHLY RECOMMEND

DANIEL PALOMINO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrianne Chapman  |  Overall Experience 
Rating:
5.0

Love everyone working there. They are all professional and polite.

JANINE L Salisbury  |  Overall Experience 
Rating:
5.0

The staff and storage was above average. Thanks for the long term storage experience

CHRISTOPHER PRATT  |  Overall Experience 
Rating:
4.0

It's kinda hard to believe it was the first time I had been there for awhl

kaylen reagan  |  Overall Experience 
Rating:
4.0

The website stated that the unit would store a 1400 square ft house. I came from a 1200 square ft house and couldn't fit all my items in it. The facility was clean and the staff was friendly and professional.

Aaron Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard Roach  |  Overall Experience 
Rating:
5.0

The staff has been super helpful and nice. And move in was fast and easy.

Natane Escarsega  |  First Impressions 
Rating:
1.0

Friendly staff! Easy access :)

JESSICA CHERNOFF  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miguel Duarte  |  First Impressions 
Rating:
1.0

I’m in unit 1000 my name is Joab Johnson I’ve had a unit there for quite some time I’ve been sick with the congestive heart failure I’ve been in and out of the hospital a lot and I’ve let the staff know I’ve let management know I’ve called several times to the people that you call that answer the phones for you and let them know that I United can’t get down there on time sometimes and then and I don’t wanna lose a little bit of stuff I have I’ve lost everything after I’ve got congestive heart failure I couldn’t work anymore and just put on permanent disability and so my bills have been kind of hectic and I knew I lost it a lot but I kept a little storage The manager just would not work with me on my late fees and everything and I pretty much had to just throw a bunch of stuff away is it anyway I just don’t think that I was treated properly by eight and you know what you guys do not answer the phones when I’d be in the hospital beds in there and I called and called and called to tell you I couldn’t get down there to pay it on time and then you guys wouldn’t answer and then you just charge me $50 every time out of line And management management was aware of my medical condition and that I was always there to pay my storage it was just late here and there because of my hospital stays and I don’t think it’s fair that I can charge so much for such a little space

joab johnson  |  Overall Experience 
Rating:
4.0

Manager and staff really are great.. seemingly work well together and appear to be happy to help you without prejudice or judgment?! Yes, I actually do mean just that lol. However, the weekend crew can leave you a lil wanting. It’s busy and the heat was insane today so I’m going to blame it on the heat! I do have one suggestion and that is to send someone to remove the admin lock from the units that get caught up the actual day they have gotten caught up. I think that would be wonderful and I I know I would support you in this lol. Overall the experience was top shelf with a special shout-out for the Manager, Duncan and the associate who runs and tends to the pool)

Tara Williams  |  First Impressions 
Rating:
5.0

Amazing management and staff! 10 stars!

Joe Ryan  |  Overall Experience 
Rating:
3.0

It kinda sucks having to haul the heavy stuff up 7 stairs up

kaylen reagan  |  First Impressions 
Rating:
2.0

There was no communication it being a second level with no elevator and no access to a larger door. There needs to be better communication when setting up this location for storage needs, this was not an easy move with a regular door and second level with no elevator no dollys for appliances or easy way to move large items into storage.

Veronica Depedro  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GAIL WORRELL  |  Overall Experience 
Rating:
3.0

The 24 glass door doesn’t work properly

Carlos GonzalezSalitrero  |  First Impressions 
Rating:
5.0

A wonderful place to store items!😁

Cherry Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taiwo Agbaje  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johnny Oneal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lexiy Goodwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIANA Guadalup LEON-BUCKHANON  |  Overall Experience 
Rating:
5.0

This is by far the best Uhaul facility I’ve ever used! Everyone that works there is super friendly and helpful and the prices are great. I would never use anyone else

Sarah Alley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

myrna stephens  |  Overall Experience 
Rating:
5.0

The number one reason I had a positive experience at U-Haul in Visalia is because of the people involved. I never thought it would matter who’s working at the U-Haul, but it mattered at the Visalia location. The folks there were patient, kind, respectful, and went above and beyond to support the customer (like Chris). Their tool shop was open and they were quick to fix an issue with my trailer rental and get me on the road, all the way up to closing time. The facilities were always immaculate, nearly hospital clean. The bathrooms were clean and operational. The equipment, like carts, ready and available.

DAVID BOWLING  |  Overall Experience 
Rating:
5.0

Easily reserved my unit online days prior to moving my stuff in, they had it ready for me with a free lock & even a Uhaul piggy bank😂 it being an indoor storage really makes a difference in this summer heat. ONLY thing i wish was different was the small flight of stairs I have to go up to get to my unit, but that I can get over. Nice staff, super clean place! Definitely happy I chose to go with this storage facility & would def recommend!!

Catherine Chasteen  |  Online Move In 
Rating:
5.0

Chris and the young pregnant lady we're working very hard to get the crowd of customers through their transactions and did so professionally with a smile on their face and providing great customer service! Give them a raise! ... God Bless & Congratulations to the younh pregnant employee!

Tony Duran  |  First Impressions 
Rating:
5.0

Best experience we have had, staff is absolutely so friendly and helpful. Customer service amazing.

MICHAEL PHILLIPS  |  Overall Experience 
Rating:
5.0

I think his name was Ruben that rented me uhaul.. he was super cool thank you!!

Erin Mcnutt  |  First Impressions 
Rating:
5.0

Chris was super helpful! Facility was clean. Great accessibility for our things.

Julie Smith  |  First Impressions 
Rating:
4.0

The storage facility is built like a maze and was rather inconvenient to get our stuff to. It was new, secure, clean, but we had to take several turns to get to the unit. It would have been better if everything was built on a simple grid rather than trying to look cool.

Klynton Frederick  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher Gunsolus  |  Overall Experience 
Rating:
3.0

Chris was very helpful at addressing issues we experienced with our move out. A+++ for his assistance!! The lady who checked me in, initially was lovely. The reasons I would not recommend this facility are: 1) poor staffing relative to the volume that this location experiences. This site has been like this for years. You make money by providing substandard service because you can. 2) flooded storage area, then difficulty reaching staff to find out what happened because.....#1. 3) I suggest someone do a walk-through at night to ensure that vehicles on remote pickup are accessible and that late night dropoff spots are clearly marked. 4) When there's a problem and the manager is unreachable that speaks volumes about what is important and it's not the customer. No dedicated troubleshooter on call after hours? Check. My new storage is with an independent chain, and people could not be nicer. I really like dealing with real people and not people reciting corporate scripts. They called to follow up with me on moving day and made themselves available after scheduled office hours when they knew we were running late. WOW!! This uhaul is somewhat saved by the people here who manage to care despite the hurdles to doing so. I deeply respect those doing a good job under these circumstances. You are front line workers. I'm sorry you have to deal with what you deal with Better staffing will alleviate the negative google reviews because people who aren't so stressed can do a better job. Customers who can anticipate better service don't come in primed to make sure everyone around them has a bad day. Thanks anyway, my experience wasn't all bad At least people like Chris are there and willing to troubleshoot, so thanks again.

Joy LaSalle  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable, awesome service was very helpful!

Consuelo Torres  |  Overall Experience 
Rating:
3.0

alright

Mark Murphy  |  Online Move In 
Rating:
5.0

Other than this location being a little overwhelmed by high demand and low staff, this is an excellent location. Starting with the fairly young manager Duncan Vaughn. He goes out of his way to guide and take care of your needs. With our few hundred mile move, truck and tow dolly drop off. Also making our reserved storage space possible after some hiccups in the UHAUL system. He really makes me want to recommend and take care of all our storage and UHAUL type of needs to no other place than this location. Great work Duncan

Jose Melgar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Isidro Carrasco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amina lanier-ginther  |  Overall Experience 
Rating:
1.0

Reserved a storage unit at a location in Fresno, CA and was later told that the unit was no longer available and that the only storage option was an hour away in Visalia, CA. We drove all the way out to Visalia and were told our reservation did not appear in their system, even though I had the Reservation Number and provided it. The only unit they had available was much smaller than the one we had originally reserved and all of our belongings did not fit.

Malena Savell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Sickman  |  Online Move In 
Rating:
5.0

Duncan is great!

Benjamin Garner  |  Overall Experience 
Rating:
2.0

Refusal of billing staff to properly maintain customer information, direct payment for storage units, and still receive late notices for unpaid invoices. Extremely frustrating! Office managers being placed in no win positions by upper management, resulted in lost time, extra effort by the customer. Rental vehicle was filthy and tech on the truck did not work. Very disappointed with Uhaul, after several rentals and storage ventures, this by far was the worst! I will seriously consider my options the next time and I am urging my friends on social media to do the same.

Martin Hagans  |  Overall Experience 
Rating:
4.0

People are very nice and helpful. Very clean

Chris Frye  |  Overall Experience 
Rating:
5.0

All the staff-Everyone!- and I know them all by name, are professional and engaging to all the guests. They are fine people in general. I will certainly and personally recommend uhaul mineral King Ave in Visalia to meet all our needs. Thanks for giving me a chance to give Kudos to all the staff. Sincerely, Gina Vitale

Gina Vitale  |  First Impressions 
Rating:
3.0

We couldn't get the 5x15 lockers we wanted on the ground floor. We ended up with 2 tiny lockers.

Alice Espindola  |  First Impressions 
Rating:
4.0

Had good overall experience. Only thing to comment is that, at times, there were too many customers and have waited 20min for someone to help me with reserved booking.

Keon Lee  |  Overall Experience 
Rating:
5.0

Thank you

Francisco Alvizo  |  Overall Experience 
Rating:
5.0

Manager, Heather Haas was awesome! Was doing a last minute move that was very stressful. Heather helped navigate all of our moving rental needs, including on-site storage. Thank very much Heather.

Monique Spence  |  First Impressions 
Rating:
5.0

Heather was very professional and courteous and she knew her stuff as far as rental process goes, she made the whole experience great.

Keena Spence  |  First Impressions 
Rating:
4.0

I was very satisfied with the service.

Peter Falls  |  Overall Experience 
Rating:
5.0

Pickup and drop off locations as well as storage were great. Very professional and courteous.

jason cassette  |  First Impressions 
Rating:
5.0

Great move!

Carletta Alber  |  Overall Experience 
Rating:
5.0

Wanna say thanks to Chritine, she was spot of help.

Stephen Huerta  |  First Impressions 
Rating:
5.0

Thank you very much

wendy knox  |  First Impressions 
Rating:
5.0

Alex assisted my checking in and was very clear about proceedures and policys.

William Sabo  |  First Impressions 
Rating:
1.0

Did not answer their phone. Bad customer service. Bye UHAUL.

Michelle Harris  |  Overall Experience 
Rating:
5.0

Very good customer service. Nice indoor storage units.

John Dunn  |  First Impressions 
Rating:
5.0

Charles took care of our needs, answered our questions, and made our moving experience pleasant, fun, and very convenient. Smooth all the way through! Super cool staff!

tom walton  |  Overall Experience 
Rating:
1.0

30 miles off my path due to their mistake which I caught immediately when recieving the "confirmation" Wrong. Thanks for the discount... It paid for my Gas to drive out of my way for the trailer😂

ELIZABETH HEATH  |  First Impressions 
Rating:
5.0

New, clean, and safe storage facility. Upstairs access via stairs. Charles and staff provided wonderful customer service - professional, friendly, and helpful. Great experience!

Lisa Newin  |  First Impressions 
Rating:
5.0

Charles Brice is very helpful, Professional, and have an outstanding customer service. We will recommend him to all our friends and families. Thank you! V/R, PJ Perez

Pabbie John Perez  |  First Impressions 
Rating:
5.0

The site forklift was down but the manager did everything possible to ensure we could unload our household goods without issue. The service was excellent.

tillman strahan  |  Overall Experience 
Rating:
1.0

We moved across country and this facility was the rudest I've ever had to deal with. They changed the delivery time of the UBoxes without saying anything and I had a crew hired to unload.

CHRISTINA SANCHEZ  |  Overall Experience 
Rating:
4.0

Perfect.

Candace Folch  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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