Customer Reviews for U-Haul at Metcalf

10,618 reviews

7740 Metcalf Ave   Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf, Across the street from Metcalf Auto Plaza)

(913) 381-9300

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(913) 381-9300

7740 Metcalf Ave
Overland Park, KS 66204
(1 Block South of McDonalds off 78th and Metcalf, Across the street from Metcalf Auto Plaza)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Uhaul Employee was nice and knowledgeable about the equipment, trailers, etc. Will recommend this location to other because they have many trailers, trucks, and any equipment that you may need. Good service!!!

Winfred Jackson 
Rating:
5.0

Customer did not leave a comment.

Olivia Lenley 
Rating:
5.0

I reserved a pickup truck and was given a 15' moving truck. I had no need for such a large vehicle and wasn't given an option of anything besides cancelling my reservation. Customer service was exceptional but I was a bit dismayed with the lack of notifications after having been moved from my original location to one further from my desired pick-up spot due to the pick up I requested not being available at location #1. It also wasn't available at location #2.

Craig Morey 
Rating:
4.0

Remove the previous customer's trash.

Robert Gude 
Rating:
5.0

Fantastic, friendly service. Vehicle wasn't clean and had too many blankets inside that took up room. But not a big deal.

Kevin Murphy 
Rating:
5.0

Customer did not leave a comment.

Bill Brimacombe 
Rating:
1.0

The truck I picked up was was clean, but it obviously had seen better days. The driver's seat was uneven, dramatically leaning to the left, which made driving very uncomfortable. The cab was noisier than it should have been as everything in it seemed to rattle. The overhead door of the box was hard to open and close.

Arthur McSweeney 
Rating:
5.0

Customer did not leave a comment.

David Porter 
Rating:
5.0

Customer did not leave a comment.

Lydia Thiel 
Rating:
1.0

The truck jerked around so much my neck is still hurting today.

Jake Hendershot 
Rating:
4.0

If you reserve a truck and take money off of my card I expect for it to be taken off not to be charged for full amount when I get to the location.

Joana McHudson 
Rating:
5.0

Customer did not leave a comment.

Jim Albertson 
Rating:
5.0

Customer did not leave a comment.

Michael Boehnke 
Rating:
1.0

Customer did not leave a comment.

Darron Cotton 
Rating:
5.0

Customer did not leave a comment.

Terracina Dupree 
Rating:
3.0

There were pallets left in the trailer when i picked it up. Those pallets ended up putting a hole in my new couch. Really would have liked those to be removed prior to me taking the trailer.

Kevin McCleary 
Rating:
5.0

Customer did not leave a comment.

Victoria Adcox 
Rating:
5.0

Customer did not leave a comment.

KARI MOULDER 
Rating:
5.0

Everyone was helpful and friendly

James Vriscoe 
Rating:
4.0

Coming from the North, The big U-Haul sign and secondary lot were confusing. Turned in there first, to find out the office was a block further south.

Scott Halstead 
Rating:
5.0

Customer did not leave a comment.

Joe Pozzuolo 
Rating:
5.0

The gentleman who waited on us was very polite and professional. Best truck I have ever rented

Paul Christiansen 
Rating:
4.0

Customer did not leave a comment.

Jeff Roper 
Rating:
5.0

My second hitch install. All went well, quickly and was provided friendly service.

Erik Edwards 
Rating:
3.0

Also since I had to go to a different location to pick up my trailer, when I called your 800 # Sarah offered to discount my rate from $320 to $300. Of course when I get my final bill. Its still $320 NOT the $300 I was promised. Now nobody wants to address my issue. Everybody says you got call so and so, or talk to your local office. What a bunch of BS.

Charles Epp 
Rating:
5.0

Customer did not leave a comment.

Kathy Burke-Thomas 
Rating:
5.0

Customer did not leave a comment.

Gina Blessing 
Rating:
5.0

Customer did not leave a comment.

Kim Statler 
Rating:
5.0

Customer did not leave a comment.

Kish Christos-Larbi 
Rating:
5.0

It was awesome. Picking up the equipment in KS everyone was so friendly like family. Helping me get a better idea of options based on what I was planning to do. When I returned it in TX it was exactly the same. You have a great set of people that have sold me for life. As easy as this move is I will be using U-Haul again. Keep up the great work. Thank you for helping my family!!

BRANDON CUTLER 
Rating:
1.0

Had to wait 40 minutes even though I had a scheduled appointment. I traveled from Overland Park, KS to Chandler, AZ and they gave me a 20' vehicle which had over 75,600 miles on it. There were many times where I did not think the truck was going to make it for the long haul.

Nicholas Kastelan 
Rating:
4.0

Customer did not leave a comment.

Mark Buehler 
Rating:
5.0

Customer did not leave a comment.

Belinda King 
Rating:
5.0

Customer did not leave a comment.

Don Massey 
Rating:
5.0

Customer did not leave a comment.

Alan Edelman 
Rating:
4.0

Customer did not leave a comment.

Brett Dietrich 
Rating:
5.0

Awesome people

Patrick Gonzales 
Rating:
5.0

Customer did not leave a comment.

Troy Tinberg 
Rating:
5.0

Customer did not leave a comment.

Shawn Bradford 
Rating:
5.0

Customer did not leave a comment.

Jessica Winter 
Rating:
5.0

The app experience wasn’t as good as working with the people at the location… I’d recommend people skip the do-it-yourself app and just work with the staff directly.

Jeff Michael 
Rating:
3.0

Wait time was extremely long, they didn't have the trailer there, so we had to come back and get it. The location seems to be short staffed.

Alexis Bailey 
Rating:
5.0

No complaints! The truck was a little dirty but not a big deal. Fast and efficient service!

Michelle Brunell 
Rating:
5.0

Customer did not leave a comment.

SHELLY FREDERICKSEN 
Rating:
5.0

Seth C. was fabulous! Knowledgeable, Professional, Thorough! Love it! Great experience! Thanks so much!!

Cynthia Spires 
Rating:
5.0

Customer did not leave a comment.

Marirose Larson 
Rating:
3.0

While the truck worked and was clean of debris, the engine ran hard and especially had issues with hills (up and down) even when empty. Glad I was only using in town

Angie Wilhelm 
Rating:
5.0

Customer did not leave a comment.

Steven Schmidt 
Rating:
5.0

Customer did not leave a comment.

Michael Baumgartner 
Rating:
4.0

Customer did not leave a comment.

Debra Kyle 
Rating:
5.0

The General Manager and all her employees are absolutely wonderful. Rental was very quick and efficient and the return was a breeze. Best U-Haul location in the KC area.

Chris Meeker 
Rating:
5.0

Looks great!

Brian Keasling 
Rating:
5.0

Second time renting from this location. Very efficient and well managed.

Richard Barton 
Rating:
5.0

Amazing experience. Very well run location. Will definitely return!

Shawn Cross 
Rating:
5.0

The people there were helpful but I think the manager needs more training. He was trying to help multiple people at the same time a lot of frustrated people including myself

Joyce Weigel 
Rating:
5.0

A stress-free rental. I will always recommend this location for rentals. Thank you.

Patrick King 
Rating:
5.0

Customer did not leave a comment.

Robert Bruce 
Rating:
5.0

Arminta is the manager of the Metcalf Ave location and makes everything run so much more smoothly! Always helps me check in and is generally quicker than using the app. Love this location and the great customer service!

Julana Sachs 
Rating:
5.0

Nothing! I was treated like a queen.

Lisa Gilmore 
Rating:
2.0

Disorganized, app didn’t work, no dropbox at the lot for keys, had to run through 60 upsell screens on the app and it still sent me inside due to some drivers license upload issue. Just a huge hassle and wasted a lot of my time.

David Hickey 
Rating:
5.0

Mobile pickup was simple and easy. The truck was parked on the street (78th) and it was not clear if I was allowed to park it there at the return, since the lot was pretty full. Make parking for the return a little more clear. Everything else was great with it.

Brian Gier 
Rating:
5.0

Everyone was great!

Thomas Kimery 
Rating:
4.0

Customer did not leave a comment.

Myrelia Newman 
Rating:
5.0

It took less than five minutes for me to pull in with the trailer, for the staff to unhook me and for me to be on my way. Incredible service!

David Stewart 
Rating:
5.0

Great expereince

Scott Mastenbrook 
Rating:
5.0

Customer did not leave a comment.

Krista Sherman 
Rating:
4.0

The rental was smooth and easy. Thank you for providing rentals at a good value.

Laurie Acevedo 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Raven 
Rating:
3.0

The truck blows visible smoke from the exhaust pipe, which means it's burning oil so the piston rings may need to be checked. It's an older model that has been well used with the bare bones cabin. Is it well maintained? It runs...lacks power... When you ask if it's clean does that mean did I see the team members service the truck cab interior with a leaf blower? Then yes. The price increase from .79¢/mile in January to $1.09/mile yesterday was a bit jarring as it's 38% increase in less than a month's time from my last rental. Understand that prices fluctuate based on your demand, or whims, but your truck rentals aren't exclusive to KC. I'll be looking into alternative rentals in the future. Budget, Penske and City Truck all come to mind.

Tom Rooker 
Rating:
5.0

The guy who hooked up the trailer I rented was great. Seth is his name I think. My truck light hook up did not check out and he quickly and systematically checked and cleaned the internal wiring harness connection.

Tim Locke 
Rating:
3.0

Cost has gone up more in last 3 years than seems appropriate. Too much added cost for insurance. Did not do a good job of explaining.

GREGORY CURRAN 
Rating:
5.0

Customer did not leave a comment.

Hans Hansen 
Rating:
5.0

Just fine

Thomas Kimery 
Rating:
4.0

Customer did not leave a comment.

Steve Gallagher 
Rating:
5.0

All good

Kelly Bonavia 
Rating:
5.0

Service was friendly and efficient.

Theodore Johnson 
Rating:
3.0

Space to get around for the amount of equipment that is handled is to small.

ROBIN MYERS 
Rating:
3.0

Improve your call center. They seem to struggle with after hours trailer drop off. Not impressed with call center.

TIM GRABER 
Rating:
5.0

Customer did not leave a comment.

Patricia Malnar 
Rating:
4.0

I thought it was going to cost @$30 but ended up being 2x that amount. I had the truck for 1 hour and about 20 miles. Fees, mileage, etc., was not disclosed until final charges at the rental location. RIPPED OFF!!! Ridiculous!

Deborah Smith 
Rating:
5.0

Customer did not leave a comment.

Rachel Tate 
Rating:
5.0

Customer did not leave a comment.

James Mullinix 
Rating:
5.0

Customer did not leave a comment.

Christina Steffens 
Rating:
2.0

I was suppose to get self pick up. I never received a code for the lock to pick up my key for the truck. I had to sit for an hour for them to open the door. It was Sunday and they did not open until 9 am. That was why I wanted self pick up. But it did not work that way.

Hassib Darweesh 
Rating:
5.0

I app

John Ryan 
Rating:
5.0

Customer did not leave a comment.

JANA COURTNEY 
Rating:
5.0

I’ve used this location because of the staff friendliness

Daniel Moon 
Rating:
5.0

Customer did not leave a comment.

Margaret Kraft 
Rating:
5.0

Customer did not leave a comment.

Robert Bohlman 
Rating:
5.0

Customer did not leave a comment.

Doug Hubler 
Rating:
3.0

Customer did not leave a comment.

JACK HOWARD 
Rating:
3.0

Customer did not leave a comment.

Jason Harden 
Rating:
5.0

Customer did not leave a comment.

Shawn Jackson 
Rating:
5.0

Nothing all your employees were extremely helpful both when I got the truck and dropped off the truck!!!!!

Derek Lott 
Rating:
5.0

Customer did not leave a comment.

Grant Kastner 
Rating:
1.0

When I arrived there were no employees in the location. When someone appeared a few minutes later, she was literally watching tiktok videos on her phone while checking me in. The truck they brought around for me had the check engine light on and the engine was making a terrible grinding noise. I had to go back into the location and ask for a new truck as I did not trust that the truck would make it to my home. They were able to give me a different truck.

Megan Gerwick 
Rating:
5.0

Customer did not leave a comment.

Jerry Wilson 
Rating:
4.0

The equipment functioned well but had a terrible odor in the cabin (smoke and body odor) and the check engine light remained on the entire time. I’ve used this location several times and this was the first time the equipment was subpar—it functioned well, but a subpar experience using it.

Michael Grigsby 
Rating:
5.0

Customer did not leave a comment.

Bill Phelps 
Rating:
5.0

Customer did not leave a comment.

Patricia Love 
Rating:
5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.

Aniko Giametruzzi  |  Overall Experience 
Rating:
1.0

They took money out of my account after my stuff was out of storage and nobody seemed to want to help me get my money back

Diane Wiseman  |  Overall Experience 
No reviews have been submitted for this location.

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