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Todd ACustomer Reviews for U-Haul at Governors Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
High quality equipment at a fair price. Staff was great during trailer pick-up and drop-off three days later.
Keith DThe staff was knowledgeable & very helpful and extremely courteous.
Carolyn Dmy reservation was moved locations and I didn’t get a text or call…but it seems like I had entered my phone number incorrectly, but my email was accurate. That said, I did not do early registration. In the end, the second location with the truck was just a few minutes away and the team at rental locational took care of me. Truck was a little dirty on the inside but hey it’s a moving truck! All said, easy to rent the truck and all went well.
John MN/a
Tameka BVery helpful employees at a well stocked location that exceeds my needs.
Howard SThe leadership of the Uhaul brand need to upgrade and fix its reservation system, mobile pickup, and equipment rental system. This is the third time I did a reservation online and I can't pick up the vehicle using the mobile app. The reservation had a utility dolly and an appliance dolly on the order. However, I had to go in the store because the mobile app wouldn't work. When she finally ( 20 minutes later) got in the Uhaul system to see my reservation it only showed the truck. Not the dollies I requested. I showed her my reservation online and it didn't match the stores reservation. This is a big logistics company I would expect a better experience in reservations online mirroring the stores location inventory. I would rate my experience POOR but I will not rate the location "poor" when this is an upper leadership issue.
Julia KThere were signs posted which told customers to drive up to a particular spot and WAIT WITH THE VEHICLE. Everywhere it said, WAIT WITH THE VEHICLE..... after 15 minutes of waiting, and seeing literally no one. I went inside. There was no one behind the counter. It was a ghost town. I walked around the building, no one. I had called the store and told them I'd be dropping the UHaul off during my lunch hour, so they should've been expecting me! After a walk around the building, I went back inside and went into the warehouse portion calling for someone. Finally someone came out and said something. It was a complete mess.
Cameron NThe staff at Govs Dr U-Haul are the best around, and every experience there is a good one for me. I've rented there many times and it will always be my first choice when I need a vehicle for hauling or general work. Thanks!
Jeff BWill took very good care of us and was very nice!
Brent CThe location was great, but I had problems returning the vehicle via the app.
Sean BEverything was
Eloise CIf I could, I would give this location more than 5 starts. This was the second time I've used them and they have blown me away both times. Great customer service. I will definitely call on them again, whenever I need a U-Haul. And if ever a friend needs one, I will point them this direction. Thank you U-Haul, especially Governors Dr in Huntsville, AL.
Ricky HVery pleasant and professional experience with Adam.
Willie GThumbs up‼️Great service‼️ For anyone looking for a dependable and excellent moving business, I wholeheartedly recommend😊 muscles muscles muscles 💪🏾 The whole process was smooth and easy. From setting everything up to moving was a real relief for me.He ensured that his team got the job done, leaving me stress free. Recommend them to all my friends and family. Thank you so much!
Kierra AI can’t imagine a better experience. The staff was amazing!
Jaime CManager was organized and efficient.
scott sAll CSR's were helpful and efficient. Great service; great price.
Peter SHad to go to three locations to get our truck
LARRY HFair price, good equipment, helpful personnel, everything I need. Thanks
Howard SNo comment!!!!
Leatha PMy overall rating would be VERY LOW. Not because of the location, but the App.and 1800 customer service employees. Noooo help, gave bad instruction and were NOT helpful AT ALL!!!
Liana PGreat Service no issues.
Diana LI came in the evening and unload the car bed and left it there. No contact with anyone Your 800 number and customer service really bad, someone was interrupting me and when I tried to explain the situation to her, she immediately hang up on me. I requested to be called back twice and no one called me back. Finally after 45 min, a nice customer service agent came and connected my email address and phone number. It took more than an hour to find and return my equipment to your location. Zero out of 5 in my book
mahmood aU-Haul system was down - the rep At location handled the chaos very professionally . I have found the U-Haul app has been very buggy and there seems to a disconnect with the app and real time updates . Ie- canceled reservation on the app that a local branch didn’t receive or locations show open on the app that aren’t actually open
Dean HThese men were flawless. They were both courteous and professional. The truck was a breeze to pick up and return.
Richard GNothing. The people were polite & the process was quick and efficient.
Gwendolyn GReasonable prices, Quick in and out, Efficient, knowledgeable and helpful staff that cares about customer safety.. No improvement needed.
Herb BDid not experience any issues. Not much of a wait at the counter, employees were attentive, and work was completed as promised. However, from prior experiences wait can be a little long and parking can be limited at peak hours.
John SNothing! They were great!
Erin CStaff very helpful and accomodating
Frank KThey were very friendly and helpful even though they were busy at the time. I thought I had submitted a reservation but had failed to fully submit. They helped me find a trailer.
John SThis Store deserves all the praise. Will was incredibly helpful throughout the process, offering friendly and knowledgeable support. He took the time to address all my concerns, making the experience far less stressful. Billy's hands-on assistance with loading was the icing on the cake. Their personalized approach ensured a smooth and worry-free move. Top-notch service
Shwetang PWilliam was a great help and I appreciate his help thank you 😊 and the lady was very helpful to and very nice thank you you both .
Brandy WCharged Me WAY More Than Suppose to
Miah EVery easy process and friendly staff!
Brenda JThey were professional
Bradd SWill was very professional. The hitch was installed and he called early. Car was left in perfect condition.
Kathryn BGave me a newer trailer since I was travelling 7 hours.
Peter SAlthough the trailer was initially dirty the employee cleaned it, made sure the lights worked and was extremely helpful.
John DWilliam was curtious and professional... Service with a smile. Both gentlemen were friendly.. It was nice to see smiling friendly faces
Angela MExcellent customer service, very friendly and helpful!
Lara IThe gentleman was brilliant.
Barrie DI always get great customer service when I'm in need of a uhaul.The staff members are all professional and nice.
AGRANDA SEasy and quick
Blake CGreat and very easy
Steven RI took the U-Haul to the car wash the last person left personal papers inside and overall it wasn’t really clean but things happen and it’s after the winter storm we had so it’s understandable
Jerry PSuper friendly and courteous!
Nora DClosed due ice storm, did not have ability to assess.
Michael MThe people are friendly. I absolutely hate what happened as far as be over charged by $316. The manager has help with the resolution of this problem and it is very good manager
Joseph GWiper blades were junk. Truck SLAMMED into first gear on acceleration and deceleration.
Jay RNothing more!
Jeff BNO negative comments the lady that helped us was AWESOME!! everything was fast and efficient. She was very nice!!!
Jamie CEveryone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀
Marcia M | Overall ExperienceThe guys were very helpful and courteous.
Keith R | Overall ExperienceThe service was excellent! The staff were outstanding.! I am impressed.
Lanny W | Overall ExperienceChris was really helpful after some miscommunication with U-Haul Customer Service.
Silas W | Overall ExperienceRude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes
JIMI M | Overall ExperienceThank you!
MARK V | Overall ExperienceThis UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.
kelly s | Overall Experience