Customer Reviews for U-Haul at Governors Dr

5,605 reviews

3713 Governors Dr   Huntsville, AL 35805
(2 Miles West of Memorial Pkwy, I-565 Eastbound Exit 17B Governors Dr. Center is on right side)

(256) 533-6370

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(256) 533-6370

3713 Governors Dr
Huntsville, AL 35805
(2 Miles West of Memorial Pkwy, I-565 Eastbound Exit 17B Governors Dr. Center is on right side)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richard Kaiser 
Rating:
5.0

Will took very good care of us and was very nice!

Brent Cornelius 
Rating:
1.0

Customer did not leave a comment.

FANESHA HAMPTON 
Rating:
5.0

The location was great, but I had problems returning the vehicle via the app.

Sean Baker 
Rating:
5.0

Customer did not leave a comment.

Mauriel Bush 
Rating:
5.0

Everything was

Eloise Chandler 
Rating:
5.0

Customer did not leave a comment.

John Lowe 
Rating:
5.0

If I could, I would give this location more than 5 starts. This was the second time I've used them and they have blown me away both times. Great customer service. I will definitely call on them again, whenever I need a U-Haul. And if ever a friend needs one, I will point them this direction. Thank you U-Haul, especially Governors Dr in Huntsville, AL.

Ricky Haynes 
Rating:
5.0

Customer did not leave a comment.

Shelby Floyd 
Rating:
5.0

Very pleasant and professional experience with Adam.

Willie Gatewood II 
Rating:
5.0

Customer did not leave a comment.

Henry LaCroix 
Rating:
5.0

Customer did not leave a comment.

Shanika Ogburn 
Rating:
5.0

Thumbs up‼️Great service‼️ For anyone looking for a dependable and excellent moving business, I wholeheartedly recommend😊 muscles muscles muscles 💪🏾 The whole process was smooth and easy. From setting everything up to moving was a real relief for me.He ensured that his team got the job done, leaving me stress free. Recommend them to all my friends and family. Thank you so much!

Kierra Andrews 
Rating:
5.0

I can’t imagine a better experience. The staff was amazing!

Jaime Cifuentes 
Rating:
5.0

Customer did not leave a comment.

David Levine 
Rating:
4.0

Manager was organized and efficient.

scott scordas 
Rating:
5.0

All CSR's were helpful and efficient. Great service; great price.

Peter Smith 
Rating:
2.0

Had to go to three locations to get our truck

LARRY HUBBARD 
Rating:
4.0

Customer did not leave a comment.

Dalvin Wilder 
Rating:
5.0

Fair price, good equipment, helpful personnel, everything I need. Thanks

Howard Swan 
Rating:
1.0

No comment!!!!

Leatha Pugh 
Rating:
3.0

My overall rating would be VERY LOW. Not because of the location, but the App.and 1800 customer service employees. Noooo help, gave bad instruction and were NOT helpful AT ALL!!!

Liana Persons 
Rating:
5.0

Great Service no issues.

Diana Luzader 
Rating:
3.0

I came in the evening and unload the car bed and left it there. No contact with anyone Your 800 number and customer service really bad, someone was interrupting me and when I tried to explain the situation to her, she immediately hang up on me. I requested to be called back twice and no one called me back. Finally after 45 min, a nice customer service agent came and connected my email address and phone number. It took more than an hour to find and return my equipment to your location. Zero out of 5 in my book

mahmood alasmi 
Rating:
5.0

Customer did not leave a comment.

Steve Pelley 
Rating:
4.0

U-Haul system was down - the rep At location handled the chaos very professionally . I have found the U-Haul app has been very buggy and there seems to a disconnect with the app and real time updates . Ie- canceled reservation on the app that a local branch didn’t receive or locations show open on the app that aren’t actually open

Dean Hawkins 
Rating:
5.0

Customer did not leave a comment.

Gregory Williams 
Rating:
5.0

Customer did not leave a comment.

WILLIAM POSKIN 
Rating:
5.0

These men were flawless. They were both courteous and professional. The truck was a breeze to pick up and return.

Richard Garner 
Rating:
5.0

Customer did not leave a comment.

Rebekah Thornton 
Rating:
5.0

Customer did not leave a comment.

DENISE Jefferson 
Rating:
5.0

Nothing. The people were polite & the process was quick and efficient.

Gwendolyn Gresham 
Rating:
5.0

Customer did not leave a comment.

Melissa Thompson 
Rating:
4.0

Customer did not leave a comment.

William Ivey 
Rating:
5.0

Customer did not leave a comment.

Debra Jeffery 
Rating:
2.0

Customer did not leave a comment.

Maria McSherry 
Rating:
4.0

Customer did not leave a comment.

Amy Reynolds 
Rating:
4.0

Reasonable prices, Quick in and out, Efficient, knowledgeable and helpful staff that cares about customer safety.. No improvement needed.

Herb Bryan 
Rating:
4.0

Customer did not leave a comment.

Barbara Eppenger 
Rating:
4.0

Did not experience any issues. Not much of a wait at the counter, employees were attentive, and work was completed as promised. However, from prior experiences wait can be a little long and parking can be limited at peak hours.

John Sweeney 
Rating:
5.0

Nothing! They were great!

Erin Cherry 
Rating:
4.0

Staff very helpful and accomodating

Frank Kibler 
Rating:
5.0

Customer did not leave a comment.

katie beaven 
Rating:
5.0

Customer did not leave a comment.

Tom Dyer 
Rating:
5.0

They were very friendly and helpful even though they were busy at the time. I thought I had submitted a reservation but had failed to fully submit. They helped me find a trailer.

John Strange 
Rating:
5.0

This Store deserves all the praise. Will was incredibly helpful throughout the process, offering friendly and knowledgeable support. He took the time to address all my concerns, making the experience far less stressful. Billy's hands-on assistance with loading was the icing on the cake. Their personalized approach ensured a smooth and worry-free move. Top-notch service

Shwetang Patel 
Rating:
5.0

William was a great help and I appreciate his help thank you 😊 and the lady was very helpful to and very nice thank you you both .

Brandy Willingham 
Rating:
1.0

Charged Me WAY More Than Suppose to

Miah Ewing 
Rating:
4.0

Very easy process and friendly staff!

Brenda Jiles 
Rating:
5.0

They were professional

Bradd Schultz 
Rating:
5.0

Will was very professional. The hitch was installed and he called early. Car was left in perfect condition.

Kathryn Buffington 
Rating:
5.0

Customer did not leave a comment.

Debra Jeffery 
Rating:
5.0

Customer did not leave a comment.

DAVID CARROLL 
Rating:
5.0

Gave me a newer trailer since I was travelling 7 hours.

Peter Simon 
Rating:
5.0

Although the trailer was initially dirty the employee cleaned it, made sure the lights worked and was extremely helpful.

John Doll 
Rating:
5.0

Customer did not leave a comment.

Jamar Mccor 
Rating:
4.0

Customer did not leave a comment.

Brittany Laten 
Rating:
5.0

Customer did not leave a comment.

demetrice tate 
Rating:
5.0

Customer did not leave a comment.

Tisha Perryman 
Rating:
5.0

William was curtious and professional... Service with a smile. Both gentlemen were friendly.. It was nice to see smiling friendly faces

Angela Mastin 
Rating:
5.0

Customer did not leave a comment.

Jack Allen 
Rating:
5.0

Excellent customer service, very friendly and helpful!

Lara Isbell 
Rating:
5.0

The gentleman was brilliant.

Barrie Duran-Mitchell 
Rating:
5.0

I always get great customer service when I'm in need of a uhaul.The staff members are all professional and nice.

AGRANDA Swann 
Rating:
5.0

Easy and quick

Blake Cruttenden 
Rating:
5.0

Great and very easy

Steven Roberts 
Rating:
4.0

I took the U-Haul to the car wash the last person left personal papers inside and overall it wasn’t really clean but things happen and it’s after the winter storm we had so it’s understandable

Jerry Plaza-Caraballo 
Rating:
5.0

Customer did not leave a comment.

Dan Schweiger 
Rating:
3.0

Customer did not leave a comment.

Keith Ricketts 
Rating:
5.0

Super friendly and courteous!

Nora Daily 
Rating:
3.0

Closed due ice storm, did not have ability to assess.

Michael Morrissey 
Rating:
5.0

Customer did not leave a comment.

james roy 
Rating:
5.0

Customer did not leave a comment.

DAVID MOORE 
Rating:
5.0

Customer did not leave a comment.

Larry Taylor 
Rating:
5.0

The people are friendly. I absolutely hate what happened as far as be over charged by $316. The manager has help with the resolution of this problem and it is very good manager

Joseph Gibson 
Rating:
5.0

Customer did not leave a comment.

POLLY SMYTHE 
Rating:
5.0

Wiper blades were junk. Truck SLAMMED into first gear on acceleration and deceleration.

Jay Ramey 
Rating:
5.0

Customer did not leave a comment.

JOHANNA CLEMONS 
Rating:
5.0

Nothing more!

Jeff Baker 
Rating:
5.0

NO negative comments the lady that helped us was AWESOME!! everything was fast and efficient. She was very nice!!!

Jamie Carlton 
Rating:
5.0

Customer did not leave a comment.

John Whitmire 
Rating:
4.0

Customer did not leave a comment.

Billy Wayne Smith 
Rating:
5.0

None.

Kevin Jose 
Rating:
5.0

Customer did not leave a comment.

Ashley Kopf 
Rating:
5.0

Customer did not leave a comment.

Matthew McCollum 
Rating:
5.0

Customer did not leave a comment.

Dianne Simmons 
Rating:
4.0

Customer did not leave a comment.

Robert Morrill 
Rating:
5.0

Customer did not leave a comment.

LIONEL WALLACE 
Rating:
5.0

Customer did not leave a comment.

SERGIO NAVARRO 
Rating:
5.0

Customer did not leave a comment.

FREDERICK LEE 
Rating:
5.0

Customer did not leave a comment.

Kathleen Watkins 
Rating:
4.0

Customer did not leave a comment.

David Villiger 
Rating:
5.0

Will did a good job

Kevin Alexander 
Rating:
5.0

Customer did not leave a comment.

Eddie Smith 
Rating:
5.0

I tried to rent a one way furniture dolly...there we none available.

KEVIN MCCRARY 
Rating:
4.0

Customer did not leave a comment.

Jake Branch 
Rating:
5.0

great service. great install. great price.

Stanley Johns 
Rating:
5.0

Staff was very helpful! Very easy process

Rebecca Duke 
Rating:
2.0

Got the run around 3 times went to 4 different locations until I finally got the truck from the governors location. Will be contacting cooperate

Bristun Sanford 
Rating:
4.0

Customer did not leave a comment.

Mixay Phonthibsvads 
Rating:
4.0

Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Marcia Mink  |  Overall Experience 
Rating:
5.0

The guys were very helpful and courteous.

Keith Ragsdale  |  Overall Experience 
Rating:
5.0

The service was excellent! The staff were outstanding.! I am impressed.

Lanny Williams  |  Overall Experience 
Rating:
5.0

Chris was really helpful after some miscommunication with U-Haul Customer Service.

Silas Webb  |  Overall Experience 
Rating:
1.0

Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

JIMI MCMAHON  |  Overall Experience 
Rating:
5.0

Thank you!

MARK VON  |  Overall Experience 
Rating:
5.0

This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.

kelly smith  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top