Customer Reviews for U-Haul at Falls Rd

7,761 reviews

3926 Falls Rd   Hampden, MD 21211
(Between 41st and 38th st next to McDonald's NO CUSTOMER PARKING, 2 blocks from the intersection of Falls Rd and 41st street.)

(410) 889-5556

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(410) 889-5556

3926 Falls Rd
Hampden, MD 21211
(Between 41st and 38th st next to McDonald's NO CUSTOMER PARKING, 2 blocks from the intersection of Falls Rd and 41st street.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The first van I was assigned had both a low tire light and a low oil light on. The staff at this location worked quickly to get me into another vehicle. Very helpful.

Margaret Raymond 
Rating:
5.0

Customer did not leave a comment.

Kimberly Cornish 
Rating:
5.0

Customer did not leave a comment.

George Williams 
Rating:
5.0

Customer did not leave a comment.

Alphonse Warner 
Rating:
3.0

Customer did not leave a comment.

Katura Simmons 
Rating:
4.0

The van used smelled like fertilizer/manure which in result made our furniture and clothes we moved smell like manure

Karyn Robinson 
Rating:
5.0

This location was awesome. The staff was courteous and helpful. The location closed at 7pm and that happened to be my pick up time. As I was walking in, the employee was walking out to put my keys in the drop box for me to get. Instead, he just went to the computer and signed me out. It was a great experience for me and I will gladly recommend this location.

Carmen Cage 
Rating:
5.0

All of the people I interacted with on Friday 3/15 were friendly and helpful. Very positive experience.

Christopher Duncan 
Rating:
5.0

Customer did not leave a comment.

Edward Hamer 
Rating:
5.0

Customer did not leave a comment.

Rashad Cobb 
Rating:
5.0

Customer did not leave a comment.

Naya Drones 
Rating:
4.0

Had a lot of push-back in the morning when I was given a different vehicle than what I had placed a reservation for online. I was the first person on the lot that day and all vehicle were present. Including the one I had reserved. I struggled to utilize the vehicle I was given due to the poor accessibility accommodations in the vehicle brand/model.

Jeffrey Henriksen 
Rating:
3.0

Keep your word when they say something

Ben Schmell 
Rating:
5.0

Customer did not leave a comment.

STEPHEN SHIRLEY 
Rating:
5.0

Was a god experience. However, the truck smelled like cigarettes. I recommend having trunks identified for smoking and non smoking.

Melkia Ames 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Very efficient and return location clearly marked.

Kevin White 
Rating:
5.0

Customer did not leave a comment.

Michael Koryta 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Thank u

RAYVON KING 
Rating:
5.0

Customer did not leave a comment.

Don Brown 
Rating:
5.0

Customer did not leave a comment.

LARRY HARDY 
Rating:
5.0

Customer did not leave a comment.

Skye Robbins 
Rating:
5.0

Fast, convenient, friendly

Vera Ulanowicz 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

kind, fast and clean!

robert Marinelli 
Rating:
5.0

Just keep up the great customer service

April Pierce 
Rating:
5.0

It’s easy

Ashok Pradahn 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Yvonne Williams 
Rating:
5.0

Not one thing. I will say this...... your company is a well run machine. The Shoen family created a soild company. Ylu have worked will me Thanks The staff at the falls road Baltimore location are will trained and the person never handle my type of payment........ but he got it done in less than 5 mins. Very empressive! And im a Ex- Corporate executive. Take my hat off to you

Monroe Reeves 
Rating:
4.0

Customer did not leave a comment.

Jennifer Wood 
Rating:
5.0

The representative that assisted me was amazing and extremely helpful!!! You have excellent customer service girl your awesome!!!

brandy gischel 
Rating:
5.0

Customer did not leave a comment.

Angela Willoughby 
Rating:
5.0

Customer did not leave a comment.

Fallen Self 
Rating:
4.0

Continue doing great and in what you're doing now.

Willie McNeil 
Rating:
5.0

I have never used you for a vehicle before only boxes but the staff at this location has always been top notch. Pleasant, courteous and helpful. I will definitely continue to use you for moving products and now vehicles as well.

Kirsten Snyder 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Just want to let you know the "open door" light was constantly on even though I shut all the doors. And could not lock the doors....some electrical issue I assume. Otherwise great new cargo van.

Daniel Horwitz 
Rating:
5.0

Customer service was Great

Sierra Daye 
Rating:
5.0

Nothing experience was excellent

Angela Willoughby 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
1.0

I rented a truck here twice. Both times, the dollies I ordered and furniture pads and mattress protection were not in the truck and I had to wait a long time for staff to get those for me. One of those times, they just said they didn't have any dollies even though I had reserved two with them, and I had to do an entire move without dollies, which was awful. Aside from this, U-haul makes returning the truck so difficult. I had to stand in a dark alley with my phone in a very dangerous spot in Baltimore to take pictures of every single part of the truck with a flash. I felt extremely unsafe. It was nighttime and I was alone. Not the best experience for a woman. I would never rent here again.

Paula Souza Mendes 
Rating:
5.0

There are warnings for the truck - fix them. Pressure monitoring system problem. Right rear tire low.

Gary Gilbert 
Rating:
4.0

Customer did not leave a comment.

DYNISHA LITTLE 
Rating:
5.0

Customer did not leave a comment.

stephanie douglas 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Lady that checked me in was thorough and knowledgeable and got me out of there very quickly. Gave me insurance and other options and explained them all in a clear and concise manner

Jeff Feldman 
Rating:
5.0

Staff was very helpful.

Robert Lahmann 
Rating:
4.0

Improve the self serve app. It wouldn’t let me complete my return using the app. The pictures kept deleting when I was trying to upload them so I eventually gave up.

Anna Elder 
Rating:
5.0

The two young ladies at the Falls Rd location in Baltimore, MD where I picked up were so friendly, professional and had a good sense of humor. It’s hard to find good employees these days and I think they represented your company very well. Charles Whitehead .

charles whithead 
Rating:
5.0

Customer did not leave a comment.

Steven Martin 
Rating:
5.0

Great customer service

Gerald Ray 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Continue your wonderful customer experience that you give, always consistent throughout my 2 or more year relationship. The manager and her team are always professional and very courteous. I always recommend this location to my family and friends.

ANDRE EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Great customer service!

Lisa Portera 
Rating:
5.0

Everything went well. Truck was in great condition. South at the location was super. Only issue I found was the back door was wide open when I picked up the truck. But everything appeared fine.

James Czarnecki 
Rating:
3.0

Customer did not leave a comment.

Sherease Riley 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Employees were helpful, friendly and attentive.

Gary Latham 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

RICHARD DUCKWORTH 
Rating:
3.0

The actual truck was clean but it smelled horrible inside the vehicle and the brakes barely stopped the vehicle.

Nicole Bennett 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
4.0

The truck worked perfectly and the service from the employees was great. Although, whatever they are using to clean the inside of the vehicle has made me physically sick. I can only imagine the carcinogens from the chemicals used to “clean” the vehicle I was breathing in for hours while driving. Hours after returning the vehicle, I can still smell the chemicals on my clothes, my skin and my hair. I cannot in good faith recommend anyone to this location until I know that the products used to clean the vehicles are absent of any harmful chemicals.

Alexander Sabur 
Rating:
5.0

Customer did not leave a comment.

Topher GARDNER 
Rating:
5.0

Customer did not leave a comment.

Gloria Harris 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Dozetta Lewis 
Rating:
5.0

The staff were so accomodating and really gave me their very best

Allan Labad 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

karin johansson 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

NEHEMIAH HENRY 
Rating:
5.0

Customer did not leave a comment.

Michael Lesesne 
Rating:
4.0

Customer did not leave a comment.

christine carrington 
Rating:
5.0

Customer did not leave a comment.

Paul Daniel 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

It’s always a smooth transition when I come. The customer service is excellent and very quick. This is my go -to location.

Lori Johnson 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
4.0

I have not received my emailed receipt

Jeremy Wallace 
Rating:
5.0

Customer did not leave a comment.

Ross Selmanoff 
Rating:
5.0

Customer did not leave a comment.

Doug Scrivener 
Rating:
5.0

Customer did not leave a comment.

Raymond Bally 
Rating:
5.0

Despite a snag that otherwise would have caused difficulty, the team at 3926 Falls Road went above and beyond to resolve it (in a timely manner) and literally make my day! Awesome team!!

WHITNEY SHERMAN 
Rating:
5.0

Customer did not leave a comment.

Sandya Venugopal 
Rating:
5.0

Customer did not leave a comment.

Deidre Bryan 
Rating:
5.0

Customer did not leave a comment.

Cheylena Norman 
Rating:
5.0

Customer did not leave a comment.

Sandya Venugopal 
Rating:
5.0

Customer did not leave a comment.

Jolina Harris 
Rating:
5.0

Customer did not leave a comment.

Claudia Schneider 
Rating:
5.0

Customer did not leave a comment.

keyshawna floyd 
No reviews have been submitted for this location.

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