Customer Reviews for U-Haul at Del Monte Ave

Rating:

5.0

I love the pick up/drop offhours are extended at this location, compared to other locations I found, that close early.

Rating:

5.0

Fill gas tanks before we pick up when customers are going further distances, and allow normal gas charge if it is dropped off low. Most customers would probably pay a little extra for that convenience. Otherwise, we loved our experience with this side of the U-Haul experience:-)

Rating:

5.0

Very prompt and courteous service when returning truck

Rating:

5.0

Very happy with the service

Rating:

3.0

The engine light was on. They ran a test, had an exhaust leak, took it anyway because it was the only truck that size, 26’. Also had strong gas smell. Truck had lots of body damage.

Rating:

5.0

Everything was right.

Rating:

5.0

Courteous staff…

Rating:

5.0

No improvement needed.

Rating:

5.0

Great people!

Rating:

5.0

Great option to rent a uhaul!

Rating:

4.0

Lots of equipment availability. Efficient and clean rental.

Rating:

5.0

I was racking my brain trying to figure out how to get a massage chair delivered from Costco. I called up U-Haul and rented a cargo van, picked it up in 30 minutes and got my massage chair, delivered it and returned the van in 2 hours. That saved me a $'600 delivery fee. It was so easy!!! The guys at the local U-Haul were so helpful. Thank you!

Rating:

4.0

again, absolutely a painless experience

Rating:

5.0

Very friendly and helpful staff. Thank you all!

Rating:

5.0

at least 10 characters

Rating:

5.0

In store customer service was great as always

Rating:

5.0

Nothing, it is an excellent operation.

Rating:

4.0

Provide a clean vehicle. Your website needs real time inventory control. I ordered an appliance dolly to get there being told that they will always be available whether or not they have any at all. Also the transmission was very difficult to shift into gear.

Rating:

5.0

The staff was very helpful. All ran smoothly!

Rating:

5.0

Very helpful customer service. Made dropping off easy and loaded stress off me after long drive.

Rating:

5.0

Excellent customer service

Rating:

5.0

Good selection of trailers, trucks etc. and very affordable.

Rating:

2.0

The truck was the dirtiest filthy U-Haul I have ever rented. Dust covered inside and windows looked as if haven’t been washed all year.

Rating:

5.0

Friendly person that assisted me.

Rating:

5.0

Always good customer service

Rating:

5.0

Smooth process

Rating:

4.0

The fuel charge is ridiculous. I tried to fill to quarter but hard to read and got charged 50, that’s ridicilous

Rating:

5.0

Nothing, I’m aware of

Rating:

4.0

Frustrating trying to park our car at the business due to lack of customer spaces available. Some rental vehicles were parked in spaces meant for customers. Some of the spaces may have been occupied by UHaul employees? Returning my rental after hours didn’t work for me. I was instructed to park the vehicle on the property then deposit a copy of my contract in a return box. I couldn’t do this because my contract was provided to me electronically. T-Mobile service was bad at the return location and I couldn’t get the app to respond. I ended up going home and called U-Haul from there explaining my situation. Checking out the vehicle was easy with help from a courteous employee. The vehicle I rented was a good one that fit all my needs and was trouble free.

Rating:

5.0

From driving the vehicle off the lot to returning it, the whole process was easy and efficient.

Rating:

4.0

It looks like I was charged for 2 days of insurance in a 24 hour period. This charge was not explained to me when I rented the Truck. other than that, everything was just fine.

Rating:

5.0

Staff is professional and efficient

Rating:

5.0

My over all experience was good using UHaul. A couple of things I'd like to note is that no one inspected the vehicle before or after use. When I called to inquire about it right after I drove away ( I had a lot on my mind and wasn't thinking about it at the time iof rental) I was told that I should've received a text message about that and that I was responsible for looking over the vehicle myself and noting any existing damage to the vehicle via the text and that I had 15 minutes to do so. No one mentioned any of this to me during the rental period. With that I was disappointed. This is not professional and I wish that had been given attention to. The other thing I want to mention is that the cab of this vehicle needed a good wiping down inside. The steering wheel was sticky, the dashboard filthy, and the cupholders were sticky and icky inside. I didn't want to touch anything. Other than that my experience went well. Please clean the cab of your vehicles between rentals, thank you.

Rating:

3.0

The van was very dirty. When I asked about it , I was told that it had been sitting for a while however the vans near it were clean. . I had to go home and hose it off . Also as soon as I got on the road the tire pressure light went on

Rating:

5.0

Excellent service!

Rating:

5.0

Drop off area was easy to locate and attendant was out with a minute of my arrival. Quick look around the truck and a couple of questions and I was on my way. Very much appreciated the ease of the entire day relative to the rental equipment. As with pick, very positive experience.

Rating:

1.0

I've been picking up U-Hauls for work jobs for 5 years now from the Del Monte - Monterey location. I would say at least half the times I go to pick one up, the check in process takes much longer than it needs to. These attendants are constantly having to upload my DL into my reservation, sometimes up to four different times because of U-Haul's outdated system. I'm here for work and don't have time to always wait around for your system to not work. I'm a repeat customer and this shouldn't be happening. Where is the IT departments' involvement with this ongoing issue?? You built a grand new facility there in Monterey (by the way, with little to no customer parking now), but should've put that investment into a new, updated system that doesn't keep crashing.

Rating:

5.0

This place is so clean people that work there are very friendly fast service and they help you when needed I’m always satisfied with the trucks I get keep up the good work that’s all I can say!

Rating:

5.0

I rent trucks regularly for event production. The team at this location always takes good care of me. Excellent job! Thank you!

Rating:

5.0

The service members were very helpful on the return 🙏👍🏼👍🏼👍🏼

Rating:

5.0

This is a good location. A lot of trucks. Close to the freeway. Good staff.

Rating:

5.0

Everything worked out perfectly.. conveniently located, a nice selection of equipment, fairly priced, helpful staff. What more can you want?

Rating:

2.0

The employee couldn't be bothered to make sure my reservation was correct, and I was assured it was probably right, which made me spend an hour on the phone. Customer service was bad. The trailer was dirty and very banged up. There was a coffee/soda stain over most of one side that they didn't bother to clean or wash.

Rating:

4.0

Truck was dirty with some sort of chocolate mess on the bumper and the windows and mirrors were dirty.

Rating:

3.0

The self return check in process doesn't always work as expected. The site freezes or just shuts down for reloading constantly. The lighting is very bad and customers are in the dark during check in or returns after hours.

Rating:

5.0

Friendly and seamless service.

Rating:

4.0

Ultimately, we had a successful rental. The pick up we first rented ended up having a nail in the tire. Although we took a picture of the instrument panel and it said low tire, it didn't register in our minds until we got home. We were able to drive it back to the Rental location and they gave us a replacement van instead. That worked out perfectly. Our mission accomplished.

Rating:

5.0

Hitch installer was quick and friendly, and helpful. Great experience.

Rating:

5.0

The storage previous to move was fine, and the move to new state went smoothly, as did delivery. Zero complaints.

Rating:

5.0

I highly recommend U-Haul Del Monte, They always provide excellent service. They are quick, polite, and professional.

Rating:

2.0

The person checking me in the day I picked up was not friendly. He did not explain things well. He rushed through the Rental process. The person I dropped off to was very nice.

Rating:

5.0

Customer service is great! Everyone is friendly and efficient! I have had excellent transactions at this location! Thank you!!!!

Rating:

5.0

Exactly what I needed!

Rating:

5.0

Most people that is resting a Uhaul, they never drove a big car like that. It would be nice to someone walk around the car with the client to show the dashborad and stuff.

Rating:

5.0

Excellent service as always!

Rating:

4.0

please clean van inside & out before renting, thank you.

Rating:

4.0

Fix gas cap so engine light doesn’t appear. I was told to just ignore it. Also, I had reserved a dolly with straps a week ahead of time and they did not have one available.

Rating:

4.0

You might need more people to make sure your vans are clean and that your personal explain the workings of the inside driving and equipment works. Maybe each Van or Truck can have instructions how things work. 🙂

Rating:

5.0

Very efficient transaction

Rating:

5.0

No parking spots on this site,there are several handicap and even more electric chargers spots but I drove all around the campus twice and finally just parked in front of a row of rental trucks and parked them in.

Rating:

1.0

Rude employees not transparent. Got charged extra for dropping off early because they weren’t open 50 dollars extra for promissory note.

Rating:

5.0

Nothing really. You're doing a great job. The truck was ready on time. The staff was very friendly and helpful.

Rating:

3.0

Would recommend that all windows be cleaned inside and out and exterior mirrors prior to new renter receiving truck.

Rating:

5.0

Better indicators on where to park.

Rating:

5.0

Nothing. Everything went fine.

Rating:

5.0

It was well maintained but definitely not clean. It was filthy to be honest. I thought is was 19.95 for 24 hour rental but I was charged about $150. I’m not sure exactly how that works. I was able to accomplish what I needed. No complaints. Van was great size and fun to drive.

Rating:

5.0

In and out in minutes

Rating:

5.0

The person who helped me was nice, quick, and efficient. Good location. Will go there anytime I need to rent a truck.

Rating:

5.0

Good 👍

Rating:

5.0

I worked for U-Haul Corporate for 9-years between 1986-1995. I have always been faithful to U-Haul throughout my moving needs. Drop off of the U-Box in CA was SOLID. I called in advance of the delivery drop since I didn't know how narrow the roads were to get here. It worked well. Thank you very much. While it's been a long time and I remember John (JT) Taylor; please send this on and let him know that one former Purcell absolutely appreciated this very long-distance relocation. U-Haul was the least of my worries "by far". It's a team. THANK YOU ALL!!!

Rating:

5.0

The only improvement would be having the vehicle gas tank full upon pick up. They requested I refill the tank to the level it was when I picked it up, but the level was a somewhat random level a little under half a tank, so it was challenging to add the exact amount of gas to bring it back to that level. Otherwise perfect!

Rating:

5.0

I had an excellent truck that was new and in great condition. The best rental I have ever had. Really liked the fact the wheel wells were removed from the inside of the box.

Rating:

5.0

This U-Haul location is excellent…grear highway access; big facility to load/unload trailer; great and clean restrooms; excellent staff.

Rating:

5.0

No notes

Rating:

1.0

I had the worst experience with UHaul. They made my order wrong, were days late, never responded to my concerns, and would hang up on me on almost every call.

Rating:

5.0

The staff recommended someone who could move my uboxes to my place for unloading. It saved me a lot of time and money to not have to unload at Uhaul.

Rating:

1.0

Poor promises made and then unfulfilled until pressured. Finally received my UBox today 8/24 from 7/28. Repeatedly charged for service not received. The managers finally got billing and box to me.

Rating:

1.0

The manager never spoke with me, but indicated to transport scheduling that he had contacted me. It was the worst moving experience. Horrible customer service.

Rating:

5.0

Great service!

Rating:

5.0

It was an excellent experience.

Rating:

5.0

Fantastic Location. After many messy and unresolved issues from the originating location, the store manager Alfredo went out of the norms of typical customer service to ensure everything was fixed.