Customer Reviews for U-Haul at 19th Ave

2,442 reviews

9435 N 19th Ave   Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

(602) 674-3167

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 674-3167

9435 N 19th Ave
Phoenix, AZ 85021
(East Side of 19th Ave Just North of Hatcher)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Villarreal 
Rating:
5.0

They have not refunded me my money yet

Tizah Nettles 
Rating:
5.0

Customer did not leave a comment.

Evan Carreon 
Rating:
5.0

Customer did not leave a comment.

Barbara Aldridge 
Rating:
5.0

They were so nice and helpful

Michelle Enriquez 
Rating:
5.0

Great customer service

James Miller 
Rating:
5.0

Asst mgr. was great.

ROGER BAKER 
Rating:
5.0

Everyone was great even though I kept asking for extensions. They are top notch.

DOROTHY CANTRELL 
Rating:
5.0

Awesome service very friendly and professional.

Deborah Bennett 
Rating:
5.0

Customer did not leave a comment.

Debra Cooper 
Rating:
1.0

I took the truck on 0 1/23/2024 tru 01/26/2024. And I paid $362.00 the truck was $29.95×3=$90.00 and my insurance $15.00×3=45 and mileage was 27mi×3=$30.00. All total $155 but no I was paid with cash so

Laszlo Bodnar 
Rating:
5.0

Every one was so kind and helpful

Dorey Carrillo 
Rating:
5.0

I might have left a controller in the cup holder any way some would have checked and found I did do a drop off vehicle

Sabrina Jimenez 
Rating:
1.0

Your employee- Robert (according to his name tag)- was aggressively insulting, dismissive, rude, antagonistic, and monumentally disrespectful. Sad that he represents your company.

Mark Adams 
Rating:
5.0

Good job overall / no issues. Had the trailer, helped with the hookup;

Mark Michael 
Rating:
5.0

Very friendly

Jay Shelton 
Rating:
5.0

Everything went smooth...no complaints or suggestions..thank you

Lee Brown 
Rating:
3.0

Yes, but would recommend to call, not do online as it very misleading on rental price. Thought we were paying for rental charge and it was only a reservation charge.

Jacqueline O. PEARSON 
Rating:
5.0

Thank you

Yadira Torres 
Rating:
5.0

Customer did not leave a comment.

WILLIE MCMILLIAN 
Rating:
3.0

Customer did not leave a comment.

Natasha Suttle 
Rating:
5.0

Customer did not leave a comment.

Michelle Jones-Boyd 
Rating:
5.0

Customer did not leave a comment.

Jesus Pacheco 
Rating:
5.0

No final electronic receipt as promised today, Sunday.

Terrence Gellenbeck 
Rating:
4.0

All went well

Norbert Bartosiak 
Rating:
3.0

Better employee training

kevin burns 
Rating:
5.0

Customer did not leave a comment.

Robert McCusker 
Rating:
5.0

Customer did not leave a comment.

James Warner 
Rating:
4.0

Customer did not leave a comment.

David Hershberger 
Rating:
5.0

I use the !7th Ave & Bell Rd and the 19th Ave & Hatcher locations regularly and both are always right on it...greatly appreciate their services.

Glenn Myers 
Rating:
4.0

Gas was not at where the paper said and then girl was rude about it then charged me for after picture taken

DANIEL JAWOROWSKI 
Rating:
4.0

Customer did not leave a comment.

Brandon Fredriksen 
Rating:
5.0

Customer did not leave a comment.

Warren Cofield 
Rating:
4.0

Customer did not leave a comment.

michael bicklya 
Rating:
5.0

Great service. Polite and helpful staff.

David Borowsky 
Rating:
5.0

Customer did not leave a comment.

Patricia Lindsay 
Rating:
4.0

Customer did not leave a comment.

Terrence Gellenbeck 
Rating:
5.0

Customer did not leave a comment.

Amber Turczyn 
Rating:
5.0

Customer did not leave a comment.

Andrea Spann 
Rating:
5.0

Rob was very friendly, van was in good condition, and our storage unit was excellent! Thank you!

Hannah Noble 
Rating:
5.0

Robert is the best! No improvement necessary!

Kyra Singleton 
Rating:
3.0

Customer did not leave a comment.

judith berlucchi 
Rating:
5.0

Customer did not leave a comment.

JOSEPH TORRES 
Rating:
5.0

Customer did not leave a comment.

Robert Kane 
Rating:
5.0

The man who checked me in was great. Very nice very helpful. My truck was missing the driver visor although it was in the truck.

Christine Jacobsen 
Rating:
5.0

Customer did not leave a comment.

Joshua Belkin 
Rating:
4.0

The associate that assisted me with the check-in was very nice and assisted me with changing the pick-up time. She was friendly and made the process very easy. The vehicle was in very rough condition but it was just for a quick furniture move within the city. Overall I am happy with my experience! Thanks, Uhaul!

Casey Willits 
Rating:
5.0

Customer did not leave a comment.

MARK HARLAN 
Rating:
5.0

Customer did not leave a comment.

Michael Callison 
Rating:
5.0

Fast friendly service and great equipment. You can’t go wrong at this location

James Candelaria 
Rating:
5.0

Customer did not leave a comment.

KAREN BELL-ZINN 
Rating:
5.0

Customer did not leave a comment.

Adam Hollins 
Rating:
5.0

My on site U-Haul guy was great understanding and helpful.

Jennifer Farrell 
Rating:
5.0

Customer did not leave a comment.

Maryhelen Valdez 
Rating:
5.0

No comments everything went perfect excellent service employees explained me everything I need it to know every employee where professional highly recommended

Bryan Shaquille Diaz Colon 
Rating:
5.0

Customer did not leave a comment.

Rick Danford 
Rating:
5.0

friction free experience

Brian Drought 
Rating:
4.0

Customer did not leave a comment.

RON LOFANO 
Rating:
5.0

Michelle was a joy to deal with; she was personable, knowledgeable, and determined to complete the job. The hitch took a little more time than planned, but she made it all work and kept me updated as she went along. Michelle is the definition of great customer service.

Dejonette Charles  
Rating:
5.0

Customer did not leave a comment.

ANTHONY SITONGIA 
Rating:
1.0

got a dent on my truck this people cant even secure a trailer went on the air when i was loading a car because they did not lock it

Giovanny Carbajal Marrufo 
Rating:
4.0

Truck was a quart low in oil. Trucks should be checked for oil levels after being rented out and before next customer rents.

Margaret Pittsenbarger 
Rating:
5.0

Customer did not leave a comment.

Julia Jackson 
Rating:
5.0

Customer did not leave a comment.

Robert Baskin 
Rating:
5.0

Customer did not leave a comment.

MELINDA-DONALD ADAMSON-TABER 
Rating:
5.0

Excellent value and service was great!! Thank you!! Keep up the great work!!

Miguel Rodriguez 
Rating:
5.0

Very friendly and quickly complete your rental!!!

James Grieco 
Rating:
5.0

have the vehicle's transmission checked, it feels jerky at highway speeds

Damon Bresaw 
Rating:
5.0

Customer did not leave a comment.

Michelle Mccomb 
Rating:
5.0

Great friendly environment, customer service Is great, would recommend this UHall establishment to anyone.

james grand 
Rating:
5.0

Goood

ANMAR IBRAHIM 
Rating:
5.0

Customer did not leave a comment.

Ashley Carlson 
Rating:
5.0

Customer did not leave a comment.

Blathan Mudder 
Rating:
3.0

Efficient, friendly, great value!

Bronwyn Campbell 
Rating:
4.0

Customer did not leave a comment.

jeanne olson 
Rating:
3.0

Customer did not leave a comment.

Blass Prieto 
Rating:
5.0

Customer did not leave a comment.

Vanessa Stiegmann 
Rating:
5.0

Customer did not leave a comment.

Hillary Burgardt 
Rating:
5.0

Customer did not leave a comment.

Jonathon Edward Wells 
Rating:
5.0

Customer did not leave a comment.

Rebekah Raymond 
Rating:
5.0

Customer did not leave a comment.

Dan Mylander 
Rating:
5.0

Customer did not leave a comment.

LAURI AIELLO 
Rating:
5.0

Service was great at this location. Nothing to improve.

Alan Nichelson 
Rating:
5.0

Everything is good. Thank you. Tommica was great. I rented twice this week.

sandra Almaraz 
Rating:
5.0

Clean the equipment

Kalil Caraballo 
Rating:
5.0

Very helpful

Joshua Borunda 
Rating:
4.0

Customer did not leave a comment.

Ruth McDanielBurrell 
Rating:
5.0

Customer did not leave a comment.

Donna Matthews 
Rating:
4.0

Great place. THANKS

Tama Thielen 
Rating:
5.0

Excellent service and equipment... Thank you U-HAUL...

Rodney Kendall 
Rating:
5.0

Great location for North Phoenix

Briana RILEYbrown 
Rating:
5.0

Customer did not leave a comment.

george martin 
Rating:
4.0

The manager was working alone, as one person to juggle the customers, equipment check-in, delivery person, and securing doors because a crazy bum was ranting across street. She should have at least 1 other staff person to help her.

Anne Collins-Clark 
Rating:
5.0

Nothing everything was great from beginning to end!!

Maria Moreno 
Rating:
5.0

Customer did not leave a comment.

Alexzandra Taylor 
Rating:
1.0

Truck broke down and left me on the side of the road for 5 hrs!!

Leticia Contreras 
Rating:
5.0

Everything went well

DAVID CASTRO-ESPINOZA 
Rating:
5.0

Do what you doing. Thx

louis barios 
Rating:
5.0

nothing great service to gm tamika

Harry Orlowski 
Rating:
1.0

Have a different manager at the location

Andrew Petrucelli 
Rating:
5.0

Mason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.

Sue Lusk  |  Overall Experience 
No reviews have been submitted for this location.

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