Customer Reviews for U-Haul Storage at Country Club - Carrollton

1,493 reviews

2220 Country Club Dr   Carrollton, TX 75006
(N Of Belt Line Rd)

(972) 418-5677

View Facility Map

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(972) 418-5677

2220 Country Club Dr
Carrollton, TX 75006
(N Of Belt Line Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

grace yang 
Rating:
5.0

Customer did not leave a comment.

Kathir Kumarasamy 
Rating:
5.0

I believe office hours should 6am-6pm.

Bertran Johnson JR  |  Overall Experience 
Rating:
5.0

nice and efficient

John McMonagle 
Rating:
5.0

Es un exelente lugar para rentar y muy amables

Fernando Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sokha Ung 
Rating:
4.0

Customer did not leave a comment.

Daniel Dunham 
Rating:
5.0

The whole team was great

Arturo Thompson 
Rating:
4.0

Customer did not leave a comment.

Jacob Panikamuri Sam 
Rating:
5.0

Customer did not leave a comment.

Bryan Robertson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierrette Rivera Colon  |  Overall Experience 
Rating:
2.0

Return the money on time

Erick Paul 
Rating:
5.0

Staff was great!

Montgomery Youngblood 
Rating:
5.0

Customer did not leave a comment.

Anthony Owako 
Rating:
5.0

very happy with the service i was provided from beginning to end! thanks a lot yall!

Bayleigh Hanna 
Rating:
4.0

.

Mike Showalter 
Rating:
5.0

Excellent experience! I would highly recommend this U-Haul location and will rent from them in the future.

Kara Latham 
Rating:
5.0

Customer did not leave a comment.

Michael Brown  |  First Impressions 
Rating:
5.0

The Husband and Wife Managers were GREAT!

Sharon Pickett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diego Lozano 
Rating:
3.0

Customer did not leave a comment.

Won Ju 
Rating:
5.0

I appreciate the service I was given and even suggestions along with my move and that helped me during a stressful move.

Carlos Shaw 
Rating:
5.0

Excellent customer service.

Kelvin Simien  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA MESSER 
Rating:
5.0

The woman who worked there was great! She was cheerful, informative and polite. Just nice to work with.

Gillian Adams 
Rating:
1.0

Over charged for fuel drove only 5 miles - charged $80!!!!! for fuel please help me email patrickcourtney@verizon.net Jim Dobbs 214.532.6656

JAMES DOBBS 
Rating:
5.0

Customer did not leave a comment.

JOSE GAMEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali Emre 
Rating:
5.0

Nothing

stacy reese 
Rating:
2.0

The guy at front desk was very unpleasant to deal with. We had a corporate account and kept pushing insurance on us, even after us saying it wasn’t needed multiple times. It was also almost impossible to get the truck out of the lot, everything was packed in so tightly.

michael young 
Rating:
5.0

Customer did not leave a comment.

Balentine Riojas 
Rating:
4.0

Customer did not leave a comment.

GREGORY RIFE 
Rating:
4.0

Agents were friendly and helpful

Sae Rom Lee 
Rating:
5.0

Nicest and most helpful people when we turned in truck. Went above and beyond. I would highly recommend this location!

Leslie Dyer 
Rating:
5.0

Staff was wonderful and friendly

Arryyian Edwards 
Rating:
5.0

The customer service is amazing. So friendly and carrying the van that I was using ran perfect.

William Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PIPPIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrel Behrens 
Rating:
5.0

The staff was absolutely wonderful every step of the way.

Steven Strait 
Rating:
5.0

Customer did not leave a comment.

Beverly Brown 
Rating:
3.0

If it’s possible can I get my door fixed I have hard time to open it.

Abigail Gaytan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jay Yoo 
Rating:
5.0

Customer did not leave a comment.

Tina Ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky Sandoval 
Rating:
5.0

Your app sucks. It is the pits. It should be hauled out physically and dumped into the deepest part of the Pacific Ocean. It stinks. It is barely functional when it is working. I am sick and tired of using it. The people at the branch we use are fantastic. The app is shit.

Bruce Bracken 
Rating:
5.0

Everything was great! Great customer service and friendly. My family and I are grateful for your services!

LaDarren Crenshaw 
Rating:
5.0

Muy.buen.servisio.personal.exselente.los.recomiendo

Cervando Amaya  |  First Impressions 
Rating:
5.0

The staff were super friendly and explained everything really well. Great experience, thank you

CARL PIGG 
Rating:
5.0

The was awesome!

LINDA ELMORE 
Rating:
5.0

Customer did not leave a comment.

GREGORY RIFE 
Rating:
5.0

This place met all my expectations: *easy and friendly communication with staff *helpful staff *proper security and policy arrangements. *useful access times.

Adrian Armaselu  |  First Impressions 
Rating:
5.0

Nothing! I had a very pleasant experience here ! The workers were very informative & helpful & also very nice ! Will definitely rent from this location again if i ever move again !

Adiana Minjarez 
Rating:
5.0

Customer did not leave a comment.

Adrian Armaselu 
Rating:
5.0

Customer did not leave a comment.

laquiva coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Wright 
Rating:
5.0

Customer did not leave a comment.

Jeffery Keys 
Rating:
5.0

Customer did not leave a comment.

Timothy Godwin 
Rating:
5.0

The service I have no issues. Both service associates were friendly and professional.

Derrick Ducking 
Rating:
4.0

Everything goes well . Return the van after 4 hours - same way , agent charged $15 for cleaning ( told me fees is $25) as a courtesy. Finally manager told me - will credit $15 to my credit card . Nothing happened yet. Hope yo see the credit soon. Overall service is good but the agents action is not acceptable

Mathew Samuel 
Rating:
5.0

Customer did not leave a comment.

Steve Farish 
Rating:
5.0

Thank you for keeping my property’s in safe hand

Douglas Oruche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugo Rodriguez 
Rating:
4.0

Customer did not leave a comment.

STEVE BRADFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Alas 
Rating:
5.0

Customer did not leave a comment.

Laylon Tucker 
Rating:
1.0

The manager was rude

Matthew Minshew 
Rating:
5.0

Very good customer service - very helpful and considerate. Highly recommend the 2220 Country Club Drive Carrollton location!

Dan Sawyers 
Rating:
5.0

Customer did not leave a comment.

Jose Morataya 
Rating:
5.0

Customer did not leave a comment.

Kimberly Lloyd 
Rating:
5.0

The owners are awesome and understanding.

Jose Martinez-Giron  |  Overall Experience 
Rating:
5.0

Worked with Amy this time. Such a pleasure to have helped me. Very kind. Made sure all questions were answered and that I was satisfied with my visit with them.

Katrina Garcia  |  First Impressions 
Rating:
5.0

Excelent service

Magdalena Ortiz  |  First Impressions 
Rating:
2.0

I reserved a van in advance on the app. At the scheduled time for pickup, it started asking me all these questions. I had to submit photos of my self and documentation. Then I had to wait for it to be approved. Then I told me to go inside and wait in the back of the line behind all the people who just showed up to get my keys. Then they gave me the wrong keys. I had to go back and get the right keys for the vehicle I was assigned. And once I finally got on the roads I realized they didn’t provide the furniture pads I had reserved and paid for. The staff couldn’t care less. The manager couldn’t care less. Every experience with UHaul is always a poor, miserable experience.

Kurt Copeland 
Rating:
5.0

Everything good, Excellent service and great equipment.

narcedalia cazares 
Rating:
5.0

Customer did not leave a comment.

MARION RIDDLE  |  Overall Experience 
Rating:
5.0

I loved going and talking with everyone there. They were so inviting to this Arizonan moving into Texas. Extremely kind people. We need more people like that in the world.

paris keller  |  Overall Experience 
Rating:
4.0

Only thing missing was an onsite dumpster. We had old cardboard boxes and other trash to throw away. We had to put it in our car then find somewhere to throw it away.

LAURA MCNEILL  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating to the rental I had reserved. The on line check in made the rental process very quick and seamless. The terms of the agreement was explained by the staff which was helpful. From the time I picked up the truck to the time I dropped it off the process was quick and easy. I highly recommend this location.

Teresa Scott 
Rating:
5.0

Customer did not leave a comment.

LAURA ALVIAR 
Rating:
5.0

Customer did not leave a comment.

Aciea Parker  |  Overall Experience 
Rating:
5.0

The Lady was nice and helpful

Lafayette Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Euclides Rojas 
Rating:
5.0

We have rented from this location several times- always easy to deal with and friendly.

Enrique Ramos 
Rating:
3.0

Customer did not leave a comment.

Donald Hendrix  |  Overall Experience 
Rating:
5.0

The price was a bit to high

ZULMA ESCALANTE 
Rating:
5.0

Excellent customer service!!

Robert Meister 
Rating:
5.0

Paul and Susan greeted me. I pulled in a space that I was unaware that you couldn’t drive around. My entire trip I avoided backing. Paul backed out of the spot and unhooked the tow for me. They walked me through how to drive my car off the carport as I didn’t drive it up there. They were so nice and welcoming. They made sure the storage I reserved was big enough for all my things. Everyone there was so friendly and patient with me having spent 36 hours on the road and was very delayed with certain concepts or “losing” and leaving things. Their customer service surely gave me a better experience with U-Haul.

paris keller 
Rating:
2.0

Got my a appliance dolly they was very kind to me very good people up there

Brian Thomas 
Rating:
5.0

Very Friendly, clean and organized!

Kimberly Lloyd  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason Maderios 
Rating:
5.0

Give more options online for reservation time. I wanted 6 hours not 4 but it didn’t give me any options

Angelica Aguilar 
Rating:
4.0

Customer did not leave a comment.

Maliya Berry 
Rating:
5.0

Customer did not leave a comment.

Sang Lee 
Rating:
5.0

Cargo van had 7000 miles on it. It was spotless and ready to pickup through the app. Pick-up and drop off were quick.

Ellen McLoughlin 
Rating:
5.0

Customer did not leave a comment.

Domenique Chavez 
Rating:
5.0

Really easy to access.

Stephen Hatter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alex segovia 
Rating:
5.0

Good access to storage, clean and friendly customer service.

Terence Dean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Alves 
Rating:
5.0

Amy knows her business and is very helpful. 2 other staff members there were also very cool to work with. If you’re looking for a good price, friendly & knowledgeable staff, go see them today.

Joe Alvarez  |  First Impressions 
Rating:
4.0

It would have been excellent if the move out instructions were more clear and we didn’t have to go back and forth for months but overall while I was out the country, it’s a good though that we finally figured out and they were able to make the process smooth.

Princess Ugochukwu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teleisha Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Gillis 
Rating:
5.0

Well maintained Clean Great service

Neena Stodden  |  Overall Experience 
Rating:
5.0

Please don't change your thing stay sweet stay good stay professional and stay kind-hearted thank you Paul and better have his wife God bless you guys and thank you so much not only for the business the pleasure but the prayers I love you guys.CHICO. 🙏

John Ortiz 
Rating:
5.0

Cece, was a pleasure to deal with & very helpful 🤟

MISAEL GEBREGIORGIS  |  First Impressions 
Rating:
5.0

Nothing, the young lady was very nice and she handled things very quickly and professional 👍

Shirley Dobbs 
Rating:
4.0

Thank you so much I will definitely recommend you you're really sweet to us and we do appreciate

John Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassie Greenwald 
Rating:
5.0

I have used this location twice now and everyone is so pleasant and professional. It’s close to my house and easy check in and return. If anyone asks, this is the location I will refer them to.

Tiffani Geisert 
Rating:
5.0

managers. very. nice. thank. you. so. kind.

Olivia Ferrari  |  Overall Experience 
Rating:
5.0

Womderful experience. I would use this facility again if need be.

Joanne Covington  |  Overall Experience 
Rating:
5.0

StAff was very helpful, knowledgeable.

Paula Cabrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD GILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN BARRON 
Rating:
4.0

Customer did not leave a comment.

Shalom Lee 
Rating:
5.0

Customer did not leave a comment.

Giselle Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley Carpenter 
Rating:
5.0

Customer did not leave a comment.

Tanzania Beverly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Battle 
Rating:
5.0

Great customer service! Didn't have to wait for truck rental pick up or return as I have to do at other locations.

SUSAN BARRON 
Rating:
5.0

Customer did not leave a comment.

Shalia Seanior 
Rating:
5.0

Customer did not leave a comment.

Tracie Starks  |  Overall Experience 
Rating:
5.0

Everyone was so helpful & efficient. The van was in perfect condition and such an easy check in and check out.

Paula Castillo 
Rating:
5.0

Customer did not leave a comment.

THOMAS KIMMONS  |  Overall Experience 
Rating:
5.0

Excellent customer service. Staff is very supportive and active throughout the process of renting UHaul and/or storage. They were very helpful. Thanks !!!

Tyler JILES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melany Ramsey  |  Overall Experience 
Rating:
5.0

Suzanne has been extremely helpful and efficient.

JKH Properties Inc  |  Overall Experience 
Rating:
5.0

Lower prices. I only had the rental for a hour and still came out of a ton of money.

Desmond Durham 
Rating:
5.0

Customer did not leave a comment.

Jamus Hernandez 
Rating:
5.0

Customer did not leave a comment.

RUBEN RIVERA 
Rating:
5.0

What I don’t like is the minute you put stuff in - you hike the rate

RHEDONDA COX  |  Overall Experience 
Rating:
5.0

We had an exceptional experience! The U-Haul representative who helped us rent a 15’ truck and appliance dolly was very informative and efficient as she guided us through the rental process! She was professional, thorough, knowledgeable, and kind. We also loved her British accent! Please give her kudos for an excellent job!! Thank you U-Haul!

Nina Massey 
Rating:
5.0

Customer did not leave a comment.

Sergio Alvarenga 
Rating:
5.0

The best

Thu Minh Nguyen 
Rating:
5.0

None

FRANSCISCO AYALA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzette Meacham 
Rating:
2.0

Customer did not leave a comment.

Michael Ducksworth 
Rating:
5.0

Customer did not leave a comment.

Michelle Shade 
Rating:
5.0

Customer did not leave a comment.

June Nguyen 
Rating:
1.0

Customer did not leave a comment.

ASHLEY NICOLE FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Bowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giselle Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri Hassen  |  First Impressions 
Rating:
5.0

I love this U-Haul location. The staff is super friendly and helpful.

Jason Baca 
Rating:
3.0

Customer did not leave a comment.

Ja'vion Brown  |  Overall Experience 
Rating:
5.0

Great service !

Rufat shafi-zada  |  Overall Experience 
Rating:
5.0

I don’t have any problems anything to say everything was great you guys was fantastic and Qake

McRecco Junior McFadden  |  First Impressions 
Rating:
5.0

I will definitely rent again at this place in the future if I have too. Good service overall.

veronica saucedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

destinee walker  |  Overall Experience 
Rating:
5.0

Say $19.99 But Charge 81.60 Simply not appealing Can do better Gave low Gas & Filled full - Scott, Susanne & British accent lady & Paul

Sabeeha Kazmi 
Rating:
4.0

Customer did not leave a comment.

Paul Crawford 
Rating:
5.0

Customer did not leave a comment.

Gloria Rascoe Tebo 
Rating:
5.0

Staff is friendly and professional, willing to help and explain details. Cargo Van is clean and new. Return was fast. Overall experience was perfect.

Sherif Abdelhalim 
Rating:
1.0

On 3 separate visits to U-haul storage I was harassed by a female employee. It started when I showed up to drop off. Hey Scooter and pick up some art supplies for my storage unit. I had my assistant, drop me and my helper at the front gate. After entering my access code to open up the gate. The emoloyee even though she clearly saw that, I just entered an access code, stopped me before getting a few feet onto the property, asking if she could help me. I politely smiled and said no, thank you and continued on. She got in front of me, put her hand up and asked me what we were doing there. I asked if there was a problem, considering how she was approaching the matter. I opened my phone and showed her my U-Haul app and that I was a paying customer and again asked if there was a problem. At which point you got a very argumentative telling me that they watch everyone’s backs there. It was a very weird interaction. I was quick to point out that the walk-through gate was open all the way didn’t enter through it I put it outside if she was looking for something to do maybe to go ahead and secure. The property sheets snapped that that was to be left open for employees I against smiled and attempted to head towards the climate controlled section to where my unit was. She again stopped me and suggested that maybe I stop by and speak to her manager. I apologize for any confusion, and told her I’m not sure why she was being so confrontational, but that I was simply trying to drop off the very heavy equipment that I was caring at the moment and that I didn’t have a lot of time to spare and that if she did not need anything further for me that I’d like to go ahead and go about my business. She followed me inside, and into the elevator. And although she did not escort me to my unit, she waited by the elevator, and made it well known that she was supervising my visit to the site. It was unnecessary and make me feel very uncomfortable. However, I wasn’t planning on being there for long I dropped off the scooter and equipment, grabbed the few pieces of art equipment that I had in my backpack and I locked up my unit and headed back to the elevator. At which point the employee since the elevator back down, although she remained on the second floor. It was weird, considering that nobody was on the elevator when I came back up that’s employees seem to have her as I as my helper exited the property got into a car and left. I had similar experiences with her two other times. I’m an artist, I was working on two different installations in the Carrollton area and was using the storage unit to hold some of my personal belongings that I didn’t need to have at the hotel. For example, I have more than one scooter, it’s handy to have additional Scooter’s since I use them when I am on music festivals and if I have somebody with me traveling however it’s cumbersome to load in and out of hotels when I’m on break trips, even the types of things I’m using the storage unit for nothing illicit or illegal. However, I will see that my appearance that day that I looked perhaps a bit disheveled, coming off of a very long shift, it being in the work that I do outside, since the majority of my work is installing murals and other att installations. I was very casual dressed, and me and my helper both had scooters with us. I think that the employee mistook me for perhaps someone that was not as well today, and I was shocked that, even after showing her proper documentation that I had a storage unit on site that she continued to feel the need to supervise me. to be frank - I think she was a white trash country redneck that really should have some manners. But that’s not my place, seeing as I don’t currently have anything in the storage unit, y’all would rather me take my business elsewhere as prior communication has been made to my attention. I will make other arrangements as far as storage when I’m in the Carrolton, Addison area. I’ve included some notes below of my work. I hope that your company can use this as a coaching moment. Listen, JLee was very aggressive because I had no money and perhaps storage units or episodes that are self-sufficient. Everybody has storage needs and there’s probably very little training that’s needed but it certainly was a poor taste in my mouth. I’ll be adding reviews, personally professionally and encourage those around me to also do the same. You’re awesome more than welcome to contact me directly if you’d like to discuss this matter further answer like some closure because, again, I think they’re not only was she rude I think she was intentionally room. I think that she was doing that based on our appearance. I don’t wanna three homes in two states, I travel more often than I would like, and I can honestly say this is by far one of the worst customer service experience. I have had her surgery in the last decade easily. And this includes from PNC Bank I had their merger. https://www.houseofpannek.com/

Christian Pannek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Craft  |  Overall Experience 
Rating:
5.0

Again, new truck, clean facility, nice helpful employees!!!!!!

Jerry Lesikar 
Rating:
5.0

Very friendly

Mckenzy Ortiz 
Rating:
5.0

All good

ABEL MENDOZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

javier garzon  |  Overall Experience 
Rating:
5.0

The staff that runs this facility are very kind , friendly, and extremely helpful !!!. Love 😍 = that I don't have to get out of the car to get the gate opened. Love that we have excess to our units 24/7 . I give them a 5 ⭐️ rating!!!. There were other customers there when I went to rent the unit . And I noticed that they were all treated with respect and the staff were going out of their way to help them, answering all their questions. I have a feeling I'm going to like this place.! 😉

DeAnna CAMPOZANO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamie DiPalma  |  Overall Experience 
Rating:
5.0

The staff was amazing and so very kind! Thank you!

nia willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Robertson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ESTELA Reynoso  |  Overall Experience 
Rating:
5.0

Susanne and their team are amazing!!! Really easy to solve any problems with them. They are responsible, kind and mindful. I am happy to work with them.

MUSTAFA ARAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar Marrero  |  Overall Experience 
Rating:
5.0

Everything was great. They accommodated me. Love how the staff was.

Janett Rios  |  First Impressions 
Rating:
5.0

The staff was very accommodating and understanding and made a stressful day very easy for me. I appreciate the team work & the kindness.

Teleisha Austin  |  First Impressions 
Rating:
5.0

After hour access is a plus and area very well kept.

Alfred Marcum  |  Overall Experience 
Rating:
5.0

The staff was very accommodating to my request.

Terry Hares  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debora Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosetta Murphy  |  Overall Experience 
Rating:
5.0

Both of the managers were pleasant to deal with. They went over and beyond for all my needs. They should definitely get a pay raise ! They keep the facility very clean and work very hard. They are a great asset to your company.

Justin Gipson  |  Overall Experience 
Rating:
5.0

Couldn’t be more thankful for the two ladies helping me through the process of reserving a time that was best for me. Great customer service.

Marvely Villegas  |  First Impressions 
Rating:
5.0

Susan at the CARROLLTON TX LOCATION was very friendly helpful & knowledgeable

Joanne Covington  |  First Impressions 
Rating:
1.0

I had a written agreement with the facility that I would remove my items from the unit my 5pm on 2/10/23. The staff trashed my items before the 5pm cutoff.

SHIWANDA HAMILTON  |  Overall Experience 
Rating:
5.0

These are the Best people who work here! Working with them a pleasant experience! Thank you

JOHN SEILER  |  Overall Experience 
Rating:
5.0

The married couple are very nice and will help out anyway they can

Josh Jones  |  Overall Experience 
Rating:
5.0

Love the staff. Very helpful and friendly.

Elida Aguilar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominika Holdys  |  Overall Experience 
Rating:
5.0

The staff was always helpful and friendly.

Melinda Stockwell  |  Overall Experience 
Rating:
5.0

They were very friendly and very kind and accommodating. Both husband and wife were very helpful and was very gracious to us.

jane veedan  |  First Impressions 
Rating:
5.0

The office assistant gave me fast and friendly service and a good arrangement for storage

Alicia Snape  |  First Impressions 
Rating:
5.0

Era mui bueno asta q me cobraron doble renta por eso me salí

LUIS MANUEL AGUILAR-ORTIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZANDROMEDA SAMUELS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nava Gonzalez  |  Overall Experience 
Rating:
5.0

Amy is the best !!!

Justin Laing  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHIRELLE REED  |  Overall Experience 
Rating:
5.0

I appreciate everyone's help, patience, friendliness, and making us feel welcome. The staff was excellent and perfect.

Shelley Flanary  |  First Impressions 
Rating:
5.0

This facility is nuch more convenient for me.

Anthony cureton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanley Carpenter  |  First Impressions 
Rating:
5.0

Tener un lugar como este era como tener una casita donde guardar los tiliches porque lo que no podía tener en mi departamento este lugar me servía de mucho . Muchas gracias y cuando necesite un lugar como este no dudaré en rentar otra vez con ustedes gracias 😊

Juana Gonzalez  |  Overall Experience 
Rating:
5.0

Muy amables y atentados

Oscar Escoto  |  Overall Experience 
Rating:
5.0

Grasias por su asistencia muy buen servicio

Blanca hernandez  |  First Impressions 
Rating:
3.0

It’s a wife and husband that runs this location.. the wife is such a sweetie, meanwhile the husband is very rude and does not know how to speak with customers in a friendly manner!..

alexis smith  |  Overall Experience 
Rating:
5.0

Personas muy amables

Iris Aleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REPONDA JAMES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reponda James  |  Overall Experience 
Rating:
5.0

Muy satisfecha por el amplio espacio que tiene el storage, recomendado esta ubicación 100%

MARISA GOMEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teri Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Chase  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reponda James  |  Online Move In 
Rating:
5.0

Very helpful staff

Nghia Tran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA BARNDT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD KIRKLAND  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DAVID MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Clement  |  Overall Experience 
Rating:
5.0

Great customer service and assistance in the moving process.

luis velez  |  Overall Experience 
Rating:
5.0

Great management group, even helping the new personnel learn how to set up a storage unit rental.

Brandon Gregory  |  First Impressions 
Rating:
5.0

I had my belongings and two classic cars in storage for over 2 years. Everything was safe and secure.

joe puliafico  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Clement  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cara Howard  |  First Impressions 
Rating:
5.0

Suzanna was very helpful and helped us even after they were closed. Her and Paul. I was having a very long and day. Her opening at 4:15 after they was closed brought tears of relief.

Melany Ramsey  |  First Impressions 
Rating:
5.0

Very friendly staff, great location and easy setup and opt out time when renting month to month! Thank you!!!!

ANDERIA WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Thompson  |  Overall Experience 
Rating:
5.0

Everything was great they sent my code to my email. I opened the gate with code, grabbed a cart and put everything in the unit, easy and convenient. I've had a unit here before so it was easy enough to come back.

Marina Romero-Webb  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yoliria Partida Ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSEN HOHMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizzle Hollins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM SHOURBAJI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nava Gonzalez  |  First Impressions 
Rating:
5.0

Me gusto mucho así como lo quería gracias

Delmi Soto  |  First Impressions 
Rating:
5.0

Couldn’t have been happier with my stay there! Thanks!

Richard geil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Samuel  |  First Impressions 
Rating:
5.0

Susanne is the best! I love this place. So friendly and fairly priced!

Brittany Ferguson  |  First Impressions 
Rating:
5.0

The staff was very accommodating

JUDY CERVANTES  |  Overall Experience 
Rating:
4.0

Very nice management

Traci Lester  |  First Impressions 
Rating:
5.0

Paul and his wife were super nice and helpful, and they are knowledgeable and informative. I look forward to doing business with U-Haul.

Paul Eubanks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CALVIN SEARS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIELA GUTIERREZ  |  Overall Experience 
Rating:
5.0

Wonderful and responsibile facility managers. We are very happy with our choice in storage.

Tyler Schroeder  |  First Impressions 
Rating:
3.0

I would have rated higher but the unit next to us was frequently missing their payment and for some reason Uhaul would cancel our unit/account. They would fix it but it required me to come in and sign a contract. This happened twice.

David Keckley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Octavio Salgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Holley  |  First Impressions 
Rating:
5.0

Best Storage Ever! Thanks!

Shiree Williston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Fuentes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john moore  |  Overall Experience 
Rating:
5.0

N/A

SHANELLE HOBBS  |  Overall Experience 
Rating:
5.0

The world needs more people like them.

James Petty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Lopez Duran  |  Overall Experience 
Rating:
1.0

Very rude unprofessional

Breanna Stearns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA GARCIA  |  Overall Experience 
Rating:
5.0

thanks 👍

Ruben Espinoza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie Adams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sam aguilar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel McDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Eneboe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOREY DOWNING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauro Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james legate  |  Overall Experience 
Rating:
3.0

For about 3 months I would submit my payment 2 days before the due date and for some reason every time I would submit a payment online, U-hall would never receive it. And I would always be charged a late fee, not sure if they were doing maintenance on their website but hopefully it's fixed for feature and curent customers.

Justin Monsivais  |  Overall Experience 
Rating:
5.0

There was a few spider webs on my items that was in the storage unit, but otherwise no other problems. Overall the service I received was great. The mgmt team & staff was great!!

david bell  |  Overall Experience 
Rating:
5.0

Amazing people and amazing service!!!

KITARA RAGIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryane Richards  |  First Impressions 
Rating:
5.0

They are professional and swift in making my U-Haul Storage rental experience a wonderful one. I will definitely refer my family and friends to this U-Haul. Thanks

yongseung lee  |  Overall Experience 
Rating:
4.0

Thanks!

Andrea Sallie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizzle Hollins  |  Overall Experience 
Rating:
5.0

I was never concerned about the security or cleanliness of my units. The owners and the staff were always friendly, courteous and helpful. My belongings were in exactly the same shape as when they were stored. The owners were a great help during my move and found me a last minute rental truck even though it wasn’t from their facility. I couldn’t have asked for more.

Tim Thompson  |  Overall Experience 
Rating:
1.0

Had a unit but they accidentally cancelled it and had to come back in to set up a contract all over again.

David Keckley  |  First Impressions 
Rating:
1.0

They cancelled my contract by accident and I had to go in to set up a new contract

David Keckley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris maniloff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ONDINA GARCIA  |  First Impressions 
Rating:
5.0

Suzanne and Paul were very helpful and made sure I understood costs, commitment, accessibility and insurance options. I found them to be friendly and professional.

LISA CRAIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Sampson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chrisitia Rogers  |  Overall Experience 
Rating:
1.0

Very unorganized. Phone system is horrible. Call just so operators can hang up on you or leave you on hold for hour or more.

ALFRED GARCIA  |  First Impressions 
Rating:
5.0

Great doing business with Uhaul

Maria Johnson  |  Overall Experience 
Rating:
5.0

The online check-in/check-out r the truck didn't work well and I had to go inside. Not gonna lie, I was aggitated and aggrivated. They were SO nice and helpful that I cancelled my reservation for a storage unit at another facility and rented from them instead.... and even paid a little more for the unit. I feel the staff there is top notch. I highly recommend them.

Judy Phillips  |  First Impressions 
Rating:
5.0

The owners provided great service with a personal touch.

Meagan Ferdinand  |  First Impressions 
Rating:
5.0

I still like the old technology because I was in America since 1979 for 42 years now & I was joined in the U,S Army for training & medication electrician School on U.S Army & I was joined Army National Guard 💂‍♀️ for 15 years too . When I lived closed to downtown Hotsprings National Park, AR. 9 years , I was lucky learned exercise walking backward with dancing together since 2009 . When I moved back to Carrollton , TX I still exercise with walking dancing together & walking backward for 14 years now so far so good because I haven’t seen nobody walking backward with dancing 🕺 together same like me yet yahoo so far so good . Have U been downtown Hotsprings National Park , AR for vacation , holiday , travel yet because I knew there was more than 1 millions people visits downtown Hotsprings National Park , AR . every year too . Also , I remembered & knew there was 9 presidents visited downtown Hotsprings National Park , AR . for vacation , holiday , travel too . Also , I was learned , studied , & remembered all 46 presidents names , I can sing music song 46 presidents names from Hotsprings, AR too that why Presidents Bill Clinton , Donald Trump , & Joe Biden like me walking with dancing together . Also, when I moved in America in 1979 for 42 years ago , I remembered President Jimmy Carter in Television listen his name Jimmy Carter , now I believed President Jimmy cater is living longer than 45 presidents in America . President Jimmy Carter is 96 years old now yahoo because I still remembered all 46 presidents of America that I don’t want to forget it so far so good yahoo .

PHUOC MINH LY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAGAI GILLESPIE  |  Overall Experience 
Rating:
5.0

Los mejores en trato al cliente 7 años de servicio con U-Haul

Jose Garcia  |  Overall Experience 
Rating:
5.0

David and Susanna made our move easy. They were honest and very helpful. We appreciate them because this relocation could have been much more difficult than it was.

Ruth Schackmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizzle Hollins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

petal chabrol  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Torres  |  Overall Experience 
Rating:
5.0

Excelente servicio muy amables

Jaime Beltran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Steinert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalitha Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marshall ROMINE  |  First Impressions 
Rating:
5.0

Pricing was perfect for a covered RV spot and even got a storage unit for my extras

Rojelio Barrientez  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DAVID DERUYTTER  |  Overall Experience 
Rating:
5.0

what i needed when i needed it. all good.

robert marks  |  First Impressions 
Rating:
5.0

Excellent facility

TOM MASSEY  |  First Impressions 
Rating:
5.0

Susanna and her staff offer the best customer service with genuine kindness. I highly recommend this facility to anyone who have storage or moving needs. Thank you Susanna!

Luchana Ayers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shalitha Scott  |  First Impressions 
Rating:
5.0

Wow..just wow! The owners at Country Club, Paul and Susanne are such amazing people. I’m so grateful to have met them. I initially rented a unit sight-unseen at a Public Storage and had a horrible experience. I chose not to accept that unit at Public Storage and found myself needing another storage ASAP. I reserved a unit at Country Club and Paul and Susanne were so kind and generous to me and made sure that I had everything I needed. The facility was clean, well-lit, climate controlled and dry. Paul and Susanne really went above and beyond not because they had to, but because they are truly genuine, virtuous people that care. Wherever you go, there you are..and sometimes that’s exactly where you need to be. 5+ All the stars from me!

Bernice Plange  |  First Impressions 
Rating:
4.0

Experience was efficient and easy, only trouble I ran into was the map given to me was not accurate and did not give the direction to where the unit was located within the facility.

Darshankumar Patel  |  Online Move In 
Rating:
5.0

Paul, the owner, went out of his way from the initial call to reserve the storage to moving in and completing all the simple paperwork into an easy and efficient process. The unit was clean and with wide access outdoors for my vehicle. Unlike some places, all of uhaul’s employees are always in a cheerful mood. I plan on renting the unit out for years. Thank you.

Richard geil  |  First Impressions 
Rating:
5.0

Susanne in the front office was great! I would definitely use this location again.

Richard Kennedy  |  Overall Experience 
Rating:
5.0

Very friendly and professional thank for been there.

John Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABEL MENDOZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK ENLOE  |  Overall Experience 
Rating:
5.0

Thank God for good people

SUSEN HOHMAN  |  First Impressions 
Rating:
5.0

Susi, Paul and the team are exceptionally nice and always went above and beyond to help with and need or concern I had.

Kacy Johnson  |  Overall Experience 
Rating:
5.0

This was a great experience even in a tough time with an abrupt move with Covid. The managers were very helpful and went above and beyond for me even in a stressful time for them. I had planned on a couple months and it ended up being a year. All of my belongings were safe and in good condition (no water, mold, insect, or rodent damage). I was thankful for the great service and safety of everything!

Laura Freeman  |  Overall Experience 
Rating:
5.0

Suzanne, the manager is awesome. She took care of every detail is a professional and caring fashion. It felt like I was dealing with family. I really appreciate her efforts to make my customer experience so special. She’s the best!

chris davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernest Spencer Auber  |  Overall Experience 
Rating:
5.0

Staff was very nice. Answered all my questions. Explained everything. Great experience.

Melinda Stockwell  |  First Impressions 
Rating:
5.0

Exelent service very clean property😁

Francisco Mendez  |  First Impressions 
Rating:
4.0

Deducting one point Just bcuz it’s little pricy , the rest it was good

Maleeha Gulnar  |  Overall Experience 
Rating:
5.0

Staff was very friendly and efficient

Stephen DEl Prete  |  First Impressions 
Rating:
5.0

This is the only storage location I will ever use in the Dallas and surrounding areas. The staff go above and beyond to make sure you have a great experience with them. Moving is hard. They make it just a bit easier.

Michelle Torres  |  First Impressions 
Rating:
5.0

Owners are very kind and helpful, I won’t be going anywhere else for storage or transportation

Zachary Gonzalez  |  First Impressions 
Rating:
5.0

These place is nice like my home and the staff very helpful and kind to dale with I like them so much.

MUSTAFA AL TAIE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shonda Parks-Shabazz  |  Overall Experience 
Rating:
5.0

Suzanne and staff very courteous. Excellent customer service.

PHYLLIS HAYES  |  Overall Experience 
Rating:
5.0

Very good experience

JUDY CERVANTES  |  First Impressions 
Rating:
4.0

eregrO

Melissa Smith  |  First Impressions 
Rating:
5.0

Excellent and friendly service I would definitely recommend others for U-Haul storage

SHIRAZ BADRUDDIN  |  First Impressions 
Rating:
5.0

Susanne and her husband were really nice and helpful. The facility is very clean and safe. It was a good experience and I would rent again.

Davee Sok  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MICHAEL KRAMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecilia Salcido  |  First Impressions 
Rating:
5.0

The managers live onsite and are truly one of the nicest people I’ve met! I definitely want to keep my storage after our move is done!

Jessica Guerrero-Ahhaitty  |  First Impressions 
Rating:
5.0

Susanne and David are always so nice, pleasant and extremely helpful.

Jennifer Bass  |  First Impressions 
Rating:
1.0

Yo me mudé en enero y no se porque no me cerraron contrato

Alexander Marquina  |  Overall Experience 
Rating:
5.0

As soon as your greeted at the door, you know you are in the right place. Susanna provided excellent customer service and so friendly. During these difficult times we need people to show kindness and empathize the struggles all Texans are having and Susanna understands. I truly recommend you use this facility for your storage needs.

Luchana Ayers  |  First Impressions 
Rating:
4.0

Was able to get truck and storage at same place. Saved me time and money.

UHAUL BONUS  |  First Impressions 
Rating:
5.0

The staff was very helpful, and very kind.

Kristin Marriott  |  Overall Experience 
Rating:
5.0

Had been told by central U-Haul of different facility on S35-E Carrollton, I drove there and found it was closed permanently. Was disappointed to not be given proper information from them. Drove over to this facility in Carrollton and they were able to help me immediately, and were very kind and helpful to us

Kristin Marriott  |  First Impressions 
Rating:
5.0

My experience with U-Haul was a great one since day one. The husband and wife duo was so friendly and they’re customer service was amazing! Thanks to you both.... S Pipkins

Sabrina Pipkins  |  Overall Experience 
Rating:
5.0

It was a great storage facility I'm just sorry I didn't need it longer. Very convenient and very friendly and helpful staff.

Marina Romero-Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendrick Williams  |  Overall Experience 
Rating:
5.0

Paul and the rest of the staff have always been very professional and helpful. They’re also friendly and courteous at all times.

Tim Thompson  |  First Impressions 
Rating:
1.0

After five years of renting a storage unit and to find out my lock was cut off by a mistake things happen but the day I come to take my things out the manager was so unfriendly I will never again rent a storage unit from this location again repeat never again.

SHARONDA WASHINGTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynn Pittman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Schuljak  |  First Impressions 
Rating:
5.0

My experience was the best I've ever had. Suzanne and Paul were so thoughtful and they put their customers first. Service was outstanding, they were very professional, kind and accommodated all my needs. They went far and above my expectations. It was bittersweet to leave the storage because they made me feel like family. I will always go to them for all my rental needs. Thank you Suzanne and Paul, Edith🌺

Edith Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS HAYES  |  First Impressions 
Rating:
5.0

Friendly and helpful

CAROL ELLIOTT  |  Online Move In 
Rating:
4.0

Satisfied customer

KEITH WEAVER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kara Pilgrim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Marotz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREG HARGIS  |  Overall Experience 
Rating:
5.0

Wonderful mgmt team and great storage facility. Should I need future storage I will certainly be back.

Misty Rangel  |  Overall Experience 
Rating:
1.0

Elevator broken for months, lights in the hallway barely came on. Husband and wife very rude during move out. Had a storage there for years and when it can time to move out they said we owed because we didn’t tel them we left. No we didn’t tell them, we told another representative that worked the front desk that day. The wife said rudely, “how are we supposed to know you moved?” You should trust us, we’ve been there for years! I referred my daughter there for a storage but I had her move out of it because their rude! And the husband could give two shits. He was busy walking their dogs. Never Again!

DONALD LOVE  |  Overall Experience 
Rating:
4.0

It has been a great experience working with UHaul!

Jennifer Banner  |  Overall Experience 
Rating:
5.0

Very friendly and helpful couple while maintaining social distancing protocols. Van was clean and sanitized. Storage unit very convenient. Excellent experience.

Theresa Donia  |  First Impressions 
Rating:
5.0

The managers of facility were excellent and very helpful. I highly recommend this facility to anyone who needs storage services.

Gary Lyles  |  Overall Experience 
Rating:
5.0

Susanne, Thank you so much for an incredible experience with your company. The customer service at your location was wonderful. I look forward to doing business with you again and will refer my friends and family.

Susan Mayer  |  Overall Experience 
Rating:
4.0

Staff is great and helpful, I have no complaints, will use again.

Virginia Serra  |  Overall Experience 
Rating:
5.0

The staff is the best!! I always have questions and they were very patient with me. I will use uhaul again in the future for storage needs. Thank you

Cristian Rendon  |  Overall Experience 
Rating:
5.0

Wonderful people very professional and efficient thank you paul and Susanne for helping me .

Norman Ardon  |  First Impressions 
Rating:
5.0

I love Suzanne and Paul I truly think that they're amazing people even though my experience was horrible it wasn't their fault. When I was on a time crunch and a physical disability the people in my world failed me. They tried to help me but on my last load of stuff I think Paul misunderstood me and threw it all away I had told him that I had to go home and take my medicine and eat and after I eat sometimes pass out from a surgical condition so I was gone an hour and a half and the rest of my clothes and all of my tile for my house my TV my cart and all kinds of things we're just lost I've been staying in bed eating tranquilizers ever since. I don't think that they understood that I was having to move everything by hand and I'm 58 years old it's not easy

Carla Holland  |  Overall Experience 
Rating:
5.0

The folks running this went above and beyond to help me even during a very busy and stressful time with the Covid-19 issues and Dallas going into lock down. Facility is very well maintained and I like the location.

Laura Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VILLAMIL RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Great service

Natividad Perdomo  |  Overall Experience 
Rating:
2.0

My storage was broken into at the Carroll ton location. Also, its bad practice to not prorate money due to moving out before month is up. I will NEVER rent with UHaul again

NYTIA JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Moyer  |  Overall Experience 
Rating:
5.0

The husband and wife were Excellent... Even when I wrongly accuse them concerning my account, their attitudes didn’t change. They mannerisms didn’t change. They were very kind.. and I felt guilty.

SHIRLEY COLLINS  |  Overall Experience 
Rating:
5.0

Would certainly recommend!! Great location and staff!!!

Sandy Travis  |  Overall Experience 
Rating:
4.0

???

John Athens  |  Overall Experience 
Rating:
5.0

Everything was handled very well - felt comfortable with the staff.

Sandy Travis  |  First Impressions 
Rating:
5.0

Used this storage from 2005 until 2019 and have always been satisfied with the facility.

JOSEPH DICKHERBER  |  Overall Experience 
Rating:
5.0

Paul was very helpful and attentive to my needs.

Brenda Swindle  |  First Impressions 
Rating:
5.0

Thank you!

FRANCIS FUENTES  |  Overall Experience 
Rating:
5.0

Always helpful and friendly. Everything was always kept clean. Great service.

MABLE JONES  |  Overall Experience 
Rating:
2.0

The customer service I received was terrible. On the two occasions I needed a dumpster, I asked about the "dumpster service" offer that was posted in the office & was rudely denied with no explanation

MACKENZIE GARFIAS  |  Overall Experience 
Rating:
5.0

I was very pelases with the service.

Juana Gonzalez  |  First Impressions 
Rating:
5.0

Very nice and staff was quite helpful

Abiola Idowu  |  Overall Experience 
Rating:
5.0

Thanks

Jimmie McDonald  |  Overall Experience 
Rating:
5.0

Needed a quick storage solution for my daughter and this facility worked out great.

Scott Alexander  |  Overall Experience 
Rating:
1.0

You let the elevators stay broken for over a month and had often completely locked the 2nd story. As I had both of my units on the second floor - I was completely locked out of my unit for weeks.

MICHAEL JAY FOX  |  Overall Experience 
Rating:
4.0

The access time is changed earlier than before, so it is inconvenient now. But your staffs are all very kind.

IN SUK HONG  |  Overall Experience 
Rating:
5.0

Clean, good customer service, well worth the price.

Tamesha Scott  |  Overall Experience 
Rating:
5.0

The personnel were always available and pleasant. The facility was always Clean. I was impressed with their Security and Service.

Betty Robinson  |  Overall Experience 
Rating:
5.0

Angel is wonderful!

William Reyes Perez  |  Overall Experience 
Rating:
5.0

Quit after many years, because of rate increase. Location was 22 minutes from home and now too expensive. I am getting rid of things.

SHIRLEY KINDER  |  Overall Experience 
Rating:
3.0

Na

LaToya Cross  |  Overall Experience 
Rating:
5.0

Tanesha was an absolute joy to deal with at the facility. She helped me get my access card and rent a van. I really enjoyed interacting with her in person and by phone.

SENZENI ACHODO  |  Overall Experience 
Rating:
5.0

Both the ladies in the front office were wonderful!

Keri Williams  |  Overall Experience 
Rating:
1.0

Im very dissapointed withthe service. I paid up in advanced till May, and went to take out my stuff from the storage and was told that they couldnt refund my money. That is stealing money from cust.

GABRIELLA BATALLA  |  Overall Experience 
Rating:
4.0

Staff was very professional and friendly

Chad Washington  |  Overall Experience 
Rating:
5.0

Great customer service!

Leslie Muchmore  |  First Impressions 
Rating:
5.0

Very professional service theme both ladies are doing a awesome job thanks again

FAYE SAMMS  |  First Impressions 
Rating:
5.0

The ladies at the location were so pleasant and informative.

Nancy camacho  |  Overall Experience 
Rating:
5.0

Angela is always helpful and attentive. We highly recommend this location!

Mandy Whitfill  |  Reservation 
Rating:
5.0

excellent staff, friendly and very helpful as this was the first time I have rented a storage facility. Not a single complaint.

Lucinda Bingham  |  Overall Experience 
Rating:
5.0

all was good, will come back if i needed a storage

Zaid Takriti  |  Overall Experience 
Rating:
5.0

Very nice place.

Robert Nowlan  |  Overall Experience 
Rating:
4.0

All was good for the 15 years we stored our items with you!

JEFF L. WILLIAMS  |  Overall Experience 
Rating:
5.0

Outstanding customer service! More than willing to help.

Treejun Winters  |  Reservation 
Rating:
5.0

Just love the ladies working there miss.anglela and miss.Temasha great wonderful helpful to me. .I hope i spelled their names right..thank you for persons like that working for U haul.

Linda Hernandez  |  Overall Experience 
Rating:
5.0

She deserves a raise. Awesome awesome customer service

Nicole Jenkins  |  Overall Experience 
Rating:
5.0

.

TAWNYA GRANDY  |  Overall Experience 
Rating:
5.0

This location was really helpful and accommodating and really helped ease my mind about my things being safe.

Esperanza Moreno  |  Overall Experience 
Rating:
5.0

Very great customer service the lady who help me didn’t awesome job getting me a U-Haul and a storage first month free

jasmine roquemore  |  Reservation 
Rating:
1.0

Will never be back to uhaul

DIEGO SANCHEZ  |  Overall Experience 
Rating:
5.0

Awesome experience

Aaron Steorts  |  Overall Experience 
Rating:
5.0

The staff here made it a wonderful experience (the women) they were super nice, knowledgeable and helpfull This is the best storage experience i have ever had! :)

Kimberly Wilson  |  Overall Experience 
Rating:
4.0

I hope the rate was a little lower. I truly believe that I paid a little too much for the facility.

Sun young Kim  |  Overall Experience 
No reviews have been submitted for this location.

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