Customer Reviews for U-Haul Storage & Moving of Downtown St Louis

3,117 reviews

418 S Tucker Blvd   Saint Louis, MO 63102
(@ Spruce St, Across from Fire Station)

(314) 667-4239

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(314) 667-4239

418 S Tucker Blvd
Saint Louis, MO 63102
(@ Spruce St, Across from Fire Station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They are not on thier A game when it comes to changing mileage and gad reading. I was over charged because they system read one thing but the actual vehicle read something different so I was charged for and extra ten miles, So once I addressed this issue to the so called management they refused my money and then two days later charged me for what they refunded me. That is very unprofessional and I will never use this location every again

Olajawon Dunn 
Rating:
5.0

Bring back pick up trucks‼️‼️‼️‼️‼️

Michael Winston 
Rating:
5.0

Great quick service! Employees were great and very helpful.

Albert Bronsky 
Rating:
3.0

The lift door for the storage compartment has a faulty cable that makes it very difficult to fully close without a lot of physical exertion.

Daniel Watson 
Rating:
1.0

My experience with you guys was great until I fell behind on payments and everytime I had enough fees were tacked on. For the past year I haven’t had a stable home or job. I’ve been battling crippling anxiety and depression. I struggled to do even the simplest things like make a phone call. I came into the store in Jan trying to make a payment. The man said I couldn’t do partial only full but that my stuff was safe forever since I had Been in. I assumed that was a lie. I know ultimately it’s my fault, and this is just another thing I’ve messed up. But that was my entire life all my photos, all that was left from my now dead mother. Gifts she gave me letters she wrote me. Things that I know whoever bought it just trashed. It really hurts my heart. that’s how it works you can’t pay you lose it and if it was going to just be trashed why couldn’t I have it?. I hate how when you’re poor everything is designed to make you lose even more. can’t. I literally just got a new great paying job and that week was going to come back in to try to work something out. I was actually feeling hopeful thinking of being able to get a place and have all my things back. But I worked late everyday and mixed up the date of the auction and when I came in it was already over and the guy said there was nothing I could do. But none of it was really even mine to begin with. everything is temporary and it only hurts because I was attached to it. The more we cling to something the more it’s going to hurt when it’s gone. Maybe I can learn from. And if I have nothing, lost it all.then there’s nothing to be sad about losing.

Danielle Threlkeld  |  Overall Experience 
Rating:
5.0

Nothing really, the team was great an friendly…

Reeana Williams 
Rating:
4.0

Customer did not leave a comment.

Janet Mack 
Rating:
5.0

Continue being friendly and providing excellent customer service .

LYNN KENNEY 
Rating:
5.0

Customer did not leave a comment.

Daniel Almodovar 
Rating:
5.0

Customer did not leave a comment.

Mailei Delong 
Rating:
4.0

Don't alow employees to smoke Marijuana while at work. The whole office stank and wasn't comfortable to be in. Other than that the staff was great. Very helpful and professional.

William Germain 
Rating:
4.0

Customer did not leave a comment.

Thomas Hudgins 
Rating:
5.0

Customer did not leave a comment.

Yolanda Johnson 
Rating:
4.0

Customer did not leave a comment.

Dawn Jackson 
Rating:
5.0

Customer did not leave a comment.

Brenda Tillman 
Rating:
4.0

I have rented from there twice in the past few months or so and Erston / staff were very good and professional. Store was clean and the van I rented was clean.

stan young 
Rating:
3.0

Thank you Uhaul Staff

deanna little  |  Overall Experience 
Rating:
4.0

Our truck we reserved online wasn’t there. Had to make an extra trip sure to a smaller truck.

DEVIN RAYMOND 
Rating:
2.0

- Location smelled like incense and sexually explicit music was playing - Requested a dolly with my van rental. When I got to my location, a dolly was not included. I called to tell the location and they promised me that the dolly was not charged but it, in fact, was on my receipt. - Customer service was subpar... when i went to drop the rental off, I explained that the needle barely moved because I drove roughly 12 miles, so I did not put gas in the vehicle. I admitted freely and honestly, that I didn't put gas in and the customer service agent was ready to jump down my throat. I was told and understood beforehand that there would be an upcharge for not returning the vehicle with gas and wasn't trying to fight him on that point; however, he started to become short and rude with me. No thank you.

Allison Gibbs 
Rating:
5.0

Not a thing

Michael Winston 
Rating:
5.0

The young man that I worked with was really nice and helpful

Donna White 
Rating:
5.0

Customer did not leave a comment.

Carlos Evans  |  First Impressions 
Rating:
5.0

The staff was amazing morning and evening. Very friendly and informative

michelle garnett  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

James Harris  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ANTOINETTE EZELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasime Walton  |  First Impressions 
Rating:
5.0

Thanks

Tyrone Ginn 
Rating:
5.0

We even accidentally left our flat screen tv behind the front seats & were able to retrieve it with no problems.

Lynn Pettigrew 
Rating:
5.0

Trey was the employee that helped service me and did an excellent job at doing so if I could I would request him each and every time great service !

Jaylan Shackleford 
Rating:
5.0

Customer did not leave a comment.

Tyreed SELFE 
Rating:
1.0

Customer service , they talk to much to you & don’t listen to what you tell them , put my info in all wrong & didn’t get no refund cause they missed up on they half .

lachelle Reyolds 
Rating:
5.0

Customer did not leave a comment.

Greta Inman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bria Blackshear  |  Overall Experience 
Rating:
5.0

From my experience I don't think you need to improve anything! The staff was very friendly! They all had great customer service!

monica winston 
Rating:
5.0

Customer did not leave a comment.

PAULA JONES 
Rating:
5.0

I can't remember which employee helped me but he was fantastic! Super helpful and very kind.

Tessa Bellante  |  Overall Experience 
Rating:
5.0

The customer service agent was exceptional.

Alisha canamore 
Rating:
5.0

Keep smiling and providing great customer service.......You Rock

Charmyn Gandy 
Rating:
5.0

Customer did not leave a comment.

De Linda Brite 
Rating:
4.0

Customer did not leave a comment.

Chanda Jamison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chanda Jamison 
Rating:
5.0

Customer did not leave a comment.

Palmer Alexander  |  First Impressions 
Rating:
5.0

STOP MAKING ME BEG FOR YOU TO MAKE PICK UP TRUCK AVAILABLE FOR RENTALS AT 418S TUCKER IN ST LOUIS , PLEASE, PLEASE, PLEASE ‼️

Michael Winston 
Rating:
5.0

Customer did not leave a comment.

WERNETTA harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique Collier  |  Online Move In 
Rating:
5.0

Friendly staff and awesome customer service thanks for everything

loshanika Strong 
Rating:
5.0

Plz bring back pick ups to location

Michael Winston 
Rating:
5.0

Customer did not leave a comment.

Tamara kennedy-Frison  |  First Impressions 
Rating:
4.0

I would have loved to have 24 hour access as advertised. Overall, the experience was great. I’d recommend all my friends and family.

Clarence Simms  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Takesha Spivey  |  Overall Experience 
Rating:
2.0

You should go into this location undercover and see for yourself. You can listen to the lady behind the service counter not doing anything to help anyone but running her mouth to her co-worker and cursing "fuck this and fuck that, bullshit this and that". How does this person work for your company and she doesn't even try to hide or whisper her unprofessional manner and ridiculous foul mouth like she knows she cannot be fired or something. This location is so unprofessional.

James Hoelker 
Rating:
4.0

Customer did not leave a comment.

Stephen Kindell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul Korwin 
Rating:
5.0

Agent who assisted me was extremely helpful. 10/10 for her service alone.

Jean Mccombs 
Rating:
5.0

The staff was friendly, And fast they made it very easy !!

beria small  |  First Impressions 
Rating:
5.0

Staff was friendly, professional and knowledgable

MONICA SHEETS 
Rating:
5.0

None

Michael McKenna  |  Overall Experience 
Rating:
5.0

Charna was a pleasure to work with and provided great customer service! Will definitely recommend this location to friends and family!

Tyla Young 
Rating:
5.0

Customer did not leave a comment.

leslie jordan  |  Overall Experience 
Rating:
1.0

The guy that started my reservation order repeatedly told me the store was closed, but it was 30 mins past opening time. He was a unprofessional beyond this instance, but the order proceeded. I was pleased that once I turned In the uhaul rental there was someone else at the counter.

danny robinson 
Rating:
5.0

Customer did not leave a comment.

Decorrous Stiles  |  First Impressions 
Rating:
5.0

Mgr was awesome and the guy that was helping from another store was really good as well.

Jeff Griggs  |  First Impressions 
Rating:
5.0

NOTHING! My Care Associate is Erstine and he is phenomenal! He is kind, professional and quick to know we needed to get out and on with the business of moving. The store is very neat and clean and never short on inventory. I will definitely return for my moving or storage needs and will be definitely refer this particular UHaul facility to anyone needing to utilize Erstine's help. Service with a smile....that's hardly done nowadays. Keep up the good work. Attitudes turn me away from a business. But not thie UHUl location of 418 S Tucker!!!! Love it!

Charita Tyus 
Rating:
4.0

Customer did not leave a comment.

Lyod miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cassandra Nichols  |  Overall Experience 
Rating:
5.0

Ernston and the staff are amazing. My experience at this uhaul operation is by far the best experience I have ever had at a uhaul location, and there have been many experiences over the years!! He takes pride in this facility and does the work of 3 people!! He is always so pleasant and has solutions to whatever problem we may have thought we were going to have. He is wonderful and I hope the owner (if he’s not the owner) knows what a jewel of an employee they have and makes sure they keep him.

LISA BOGET  |  First Impressions 
Rating:
1.0

Guy at the counter told me to just take a video of the gas and damage and the other location would note it but they charged me and didn't consider anything I was trying to explain to them.

Darryl House 
Rating:
5.0

I didn't know I had to take a picture when I dropped the truck off.

Johnathan Chatman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed Howe 
Rating:
5.0

Love this location on Tucker the people are very clear and respectful

Carmen Reed 
Rating:
5.0

Erston has been very helpful and was great in understanding my decision to no longer store my belongings with U-Haul. Definitely an asset to the team.

cherize Mcclendon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lynda hill  |  Overall Experience 
Rating:
4.0

Appreciate the great help and friendly contact. Mr Mallet made sure I was taking care of every step of the way. Will be recommending

Lacresha Black  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kala Collins 
Rating:
5.0

The St. Louis facility was fantastic. The employees were energetic, efficient and pleasant. The rest of my U-Haul experience was frustrating and maddening. The Customer Service over the phone was horrific. I called to change my drop off point from Dearborn, MI to Rochester Hills, MI. I was hung up on. I got transferred to a number that never picked up (with no way of going back to the nasty person that transferred me). I called back in and got another irritable and shitty employee who transferred me again to a customer service department at 08:15am; I was sent to a recording that said that I needed to call back because the Department did not open until 07:00, please call back after 07:00. Ridiculous. When I called back (for the 4th time), I was transferred to Customer Service, and once connected, Customer Service said they could not help me and that I needed to call back to speak to Reservations. I finally spoke to someone who was able/willing to change the drop off point to Rochester Hills. I dropped off the trailer. 24 hours later, I got a phone call from U-Haul telling me to drop off the trailer. The caller argued with me that I actually did not drop the trailer off, because the trailer was not received in as returned into the UHaul system. After all of the stupidity on this phone call, debating with me that I actually did not drop off the trailer, I got a receipt an hour after the phone call recognizing that the trailer was returned and the contract closed out. Absolutely ridiculous. All of the goodwill from the experience at St. Louis location, was ruined by the rest of my U-Haul experience. Overall, you suck. You suck worse than suck.

Steven Wagner 
Rating:
5.0

Customer did not leave a comment.

Dixon Ferrer 
Rating:
2.0

I rent these trucks 3 maybe 4 times a week every truck I rent it’s something wrong with it I have to keep running up to the place to return the truck for another at this point I wasted more of my mileage on running back and forth to location after this I’m goin to try another company because I don’t like how things work here

PORTIA FURNACE 
Rating:
5.0

Customer did not leave a comment.

Andrew Agnew 
Rating:
1.0

Customer service definitely needs improvement

Zackary Schneider  |  Overall Experience 
Rating:
4.0

These guys exceeded my expectations by far!! Thank you so much for all your help.

delena strayrabin 
Rating:
5.0

Staff was always very helpful kind and professional

Kathleen Whitworth  |  Overall Experience 
Rating:
5.0

The manager Erston always was helpful in every way not just to me but to all others I witness. He made sure that those that work as his counterparts the mission of working and being a part of this U-Haul location. The storage facility was always secure and clean before I got a unit, while my items were stored in the unit and even afterwards. I never even saw dust ever. I always saw workers cleaning the storage facility. I truly am honored and feel as though it was a privilege to have stored my items there until I moved. There was a time I did not lock my unit correctly and was called immediately to address that matter. That’s what I call exceptional customer service! Thank you to everyone in helping me feel safe, secure and knowing that my unit was always clean and pest/rodent free seeming that it is an old building!

Tunye Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PORTIA FURNACE 
Rating:
5.0

The agent that helped was very helpful and patient

tiffany james Robinson  |  Overall Experience 
Rating:
5.0

Employees were very polite. Easy pickup and return!

Aaron Wallace 
Rating:
5.0

The gentleman that helped me in St Louis was excellent. Extremely friendly and hard working

Anthony Carpita 
Rating:
5.0

My service today was unmatched!!! Thank You!!!

Uruba Curry 
Rating:
5.0

Customer did not leave a comment.

Shannon Rogers 
Rating:
5.0

Moving is hectic but working with U-Haul makes things a little easier. The only thing that needs improving is the ease of getting availability to an actual human being when you run into issues with the app. Also I like U-Haul’s relationship with moving.com. It takes the headache out of trying to find reliable help. Moving.com came through and I’ll definitely continue to use U-Haul & Moving.com with future moves. I’ve recommended both to others.

RALPH TAYLOR 
Rating:
5.0

Customer did not leave a comment.

lesley jackson 
Rating:
5.0

Customer did not leave a comment.

Zachary Abrams 
Rating:
5.0

There’s nothing you can do to improve this location, everything is easy, fast and friendly. The folks that work there are a joy to interact with. I would go out of my way to rent from this location.

KEITH BUCHHOLZ 
Rating:
5.0

The manager went beyond the call of duty. He took his job serious and empathy for my plight. I arrived in St. Louis on Friday and my apartment was not ready until Monday. He acted like a human being and let me keep the truck with my stuff there. He didn’t have to do that. If we had more people like him in the world, we all would be better off. I neglected to get his name but THANK YOU SIR!!!

ron rogers 
Rating:
4.0

You are a great person keep up the good work

Raymond Green 
Rating:
5.0

Great service

Kayla Brown 
Rating:
4.0

Customer did not leave a comment.

JOI BURKE 
Rating:
4.0

All went well. They were ready for me and they got me hooked up and on the road. Thank you to this team.

Kate Emery 
Rating:
5.0

Customer did not leave a comment.

Cathy Iverson 
Rating:
5.0

Customer did not leave a comment.

Bradley Pond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA KNIGHTON 
Rating:
5.0

The gentleman at the counter, Emmett was super. His energy and love of his job was nice to experience.

Paul Goodchild 
Rating:
5.0

Customer did not leave a comment.

TATIANA MONTGOMERY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Cunningham 
Rating:
5.0

Customer did not leave a comment.

Marie Oberkirsch 
Rating:
5.0

Customer did not leave a comment.

Catherine Meggs 
Rating:
4.0

Great facility

RICH STUEBER 
Rating:
2.0

I WAS TOLD BY THE MANAGER THAT SINCE MY STORAGE WAS ABOUT EMPTY THAT I COULD COME AND GET THE COUPLE OF THINGS OUT WITHOUT PAYING AND I INFORMED HER THAT I WOULD BE COMING FROM OUT OF TOWN WHERE I NOW LIVE. I GET THERE ON SUNDAY AND WAS TOLD I HAD TO PAY THE STORAGE FEES.IT WAS COMPLETE WASTE OF TIME AND FINANCES.

DAWN TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donye Williams 
Rating:
5.0

This place was out of sight and right on time. The staff was uber helpful and ready to assist me at the drop of a hat. Derond was the young man who helped me. He was a grade-A worker.

Leamon Bazil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOLLY HIMKA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lavert foote  |  First Impressions 
Rating:
5.0

The next time I have to move or storage anything I would never use nobody else but you all thank you for everything

Leonard Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lavert foote 
Rating:
5.0

Customer did not leave a comment.

TONNY PORTER 
Rating:
5.0

the ENTIRE staff made the hauling, moving and storage easy

Sylvia McDonald  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LeVerta Williams 
Rating:
5.0

Nothing the staff and service was amazing!!!!

angela rodgers 
Rating:
5.0

excellent service & great staff

Sylvia McDonald 
Rating:
4.0

Customer did not leave a comment.

Micah Johnson  |  Overall Experience 
Rating:
3.0

Should really work with the staff of this place to help them understand what customer service is and how they should treat customers. Also, it is probably not the best for the employees standing behind the counter to constantly be cursing and fighting with each other. One employee said to another employee, this place is going to have to find all new employees, because we are getting ready to walk out. I as a customer felt very uncomfortable, and started to regret my decision booking at this location.

Bart Holland 
Rating:
5.0

Erston and his team were amazing! Moving can be a time of frustration and unrest but this team ran like a well oiled machine and my transition was seem less.

Stefani Ellis  |  Overall Experience 
Rating:
5.0

Van smelled like cigarettes so bad I had to leave the stuff I moved outside to air it out, I don't care if the van is dirty but I don't want to go home smelling like the last guy that used it

Nicolas Glover 
Rating:
1.0

this man who runs this location is effective at lying to his customers and fraudulently goes about forcing people out and stealing their belongings.

SCOTT SITZER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Oberkirsch 
Rating:
5.0

Customer did not leave a comment.

darla schroeder  |  Overall Experience 
Rating:
5.0

Just a side note, a lot of construction around the building. Call ahead to help you get through the closed roads!

DAVID WISELY 
Rating:
4.0

Customer did not leave a comment.

Chanda Jamison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chanda Jamison 
Rating:
3.0

The operation was disorganized and we rented a storage unit, however, the first unit that was assigned to us was actually not available so we had to be given a second unit. Once the second unit was assigned, there was no lock available. We were given a free lock, but we were told it is not the correct lock for U Haul storage units and that there is a possibility it can easily be cut off the unit and our things could be stolen or compromised. Disappointing experience.

Susan Shaffer 
Rating:
5.0

Customer did not leave a comment.

Tekera Jones 
Rating:
1.0

I was over charged by 57 dollars. When I went in to dispute they told me I had to text a phone number and wait for a response. Horrible way to do business.

Erika Whimper 
Rating:
3.0

was charged $38.83 for no reason and will like that money back

josh westbeook 
Rating:
5.0

The man whole the supervisor is a joy to work with has always enjoyed his professionalism and his recommendation on which uhaul to get

Lashonda Harris 
Rating:
5.0

Unclear directions on where to drop off the U-Haul after-hours. App crashed and completed my return before I could take photos of the trailer condition.

Jon Schaller 
Rating:
5.0

Rent PICK UP TRUCKS AT THIS LOCATION , was much as I rent from this location majority of rentals a PICK UP would better suit my needs ‼️‼️

Michael Winston 
Rating:
5.0

None; staff were super helpful and polite

Sarah Schares 
Rating:
5.0

Satisfied

Michael Winston 
Rating:
5.0

Customer did not leave a comment.

Irene Allen 
Rating:
5.0

Customer did not leave a comment.

Latonda Moody 
Rating:
5.0

Great staff, beautiful facility.

Joel Vander Ploeg 
Rating:
5.0

Customer did not leave a comment.

Gregory Montgomery 
Rating:
5.0

Customer did not leave a comment.

leisa gouy  |  Overall Experience 
Rating:
2.0

Customer service

Alyssa Brown 
Rating:
1.0

The equipment was not totally clean and smelled like someone was smoking cigarettes in it. Also, the person who was working the counter helping me check in originally creepily asked me “what I would do for him” because he was helping me. Then when we returned the van my mom forgot her wallet and by the time we realized it they had stolen it and used her business card to spend more then $2000 on a porn website! I will not be using this location ever again!!

Abby Lawrence 
Rating:
5.0

It was a great experience, with good customer service!!

Kiawanna Young 
Rating:
5.0

Oct. 2023 -- I retained a storage unit in Sept. 2015 and was pleased from the beginning with it. First, I like the fact that the location is within a renovated building. Secondly, I like the easy access in the covered parking area and the level of security provided. Finally, there have been different managers over the years, but the current manager, Erston Mallet is far and away the best of those managers. He is a friendly, organized and helpful leader there. Using U-Haul Storage has been a great experience, so much so that I have retained another unit in another state where I'm moving. Highly recommended.

GAYLE VAN DYKE  |  Overall Experience 
Rating:
5.0

Add, at least two 8 ft PICK UP TRUCK rentals for availability ‼️‼️‼️

Michael Winston 
Rating:
5.0

Customer did not leave a comment.

Tonya Moore 
Rating:
4.0

I did a self service return after hours and was incredibly impressed with the instructions that came up during the rerun process online. Specifically, providing simple, step by step instructions on how to remove the trailer. I was worried about not being able to remove it. But, your instructions were so short and concise, I had it unhooked within minutes. Stress free and no frustration. Thank you for making it easy!

Erin Lickteig 
Rating:
5.0

Thankyou Fred, Ernest, everyone who assisted I will miss the city and all of the character of the historical buildings, the move out this time was a once in a lifetime! Amazing

Julie Casto  |  Overall Experience 
Rating:
5.0

Everyone was very nice and considerate! I was unable to make the office hours to let them know I was done with my unit and they were able to contact me and close it out without me having to leave work!

Abie Vahlkamp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sadie Cunningham  |  Online Move In 
Rating:
1.0

Never again will I ever rent a storage or a moving truck from you guys ever again. Worst experience EVER!!!!!

Jasmine Nelson  |  Overall Experience 
Rating:
1.0

I had to keep my U-Haul moving truck for an extra day. Due to the U-Haul storage having an malfunction at the door that wouldn't allow customers to enter there storage units. Then the next day I get there to realize that I have to walk and catch a elevator to unload a 24 inch truck. I was completely destroyed about the whole experience. I have a negative balance that I owe U-Haul due to the service that I received from you guys company. I will never refer you guys to anyone as in regards to a storage or a moving truck. My whole experience with U-Haul was horrible and pricey due to poor communication and organization.

Jasmine Nelson  |  Online Move In 
Rating:
5.0

Absolutely the best U-Haul Facility I have rented from. The Manager and other representatives went above and beyond to make me feel I move experience was a smooth one. Thank you all for caring especially on the hottest day of this year!!!!!!

Tunye Thomas  |  First Impressions 
Rating:
5.0

Give them all a raise they most definitely deserve it

Aldo Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dedrick HAMPTON  |  Overall Experience 
Rating:
1.0

Your co-workers were friendly and that I loved. They work everything out for me, thank you.

Saundra P Jackson  |  First Impressions 
Rating:
4.0

Though it’s not their fault and people keep the trolleys, it would be helpful if there were more to use. The staff was very sweet though, thanks for the help!

Emily Walleck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco Franco  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alberto Friedmann  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

monae Williams  |  Overall Experience 
Rating:
5.0

Erston Mallet - the general manager at this awesome. He represents your brand very well!!

Miranda Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Markeesha branom  |  First Impressions 
Rating:
1.0

Cancelled my unit after I paid for this current month.

jermey addison  |  Overall Experience 
Rating:
4.0

When coming to my move-out the staff was not very helpful very disappointed he didn't answer my question he acted like he didn't no what to do I was leaving and ran into the guy that helped me day one he took me back to the counter he helped me with my questions I was satisfied I forget there names

Joann Jenkins  |  Overall Experience 
Rating:
2.0

We found better storage for nearly 1/3 the price at U-Haul. Plus, the floor we were on had no A/C. PLUS, I received a notice regarding auctioning our possessions if acct not current!. After I called, the office confirmed the account was current ... on an auto-pay, knew it was ... "Oops, so sorry!". Well, you ought to be. Done with U-Haul.

joyce wempe  |  Overall Experience 
Rating:
4.0

The staff does need more training- it took a little longer than it should have to find my reservation.

CHRISTOPHER WYNDER  |  First Impressions 
Rating:
5.0

Customer service is amazing and very professional and they make sure that they solve your problem or help you with every question you need answered

Demont Hulbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wonder Burrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dejavu jefferson  |  Overall Experience 
Rating:
5.0

Everyone was great…except for that one guy. The guy with the milky eye. But everyone else was rad.

glen young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nanette marks  |  First Impressions 
Rating:
5.0

Manager was great

bill ragan  |  Overall Experience 
Rating:
5.0

All the staff was very professional and very helpful and answered all my questions. I felt very welcome. Thanks

antoinette washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Hamilton  |  Overall Experience 
Rating:
5.0

the wonderful staff made this literally the best moving experience I have had. They were extremely knowledgeable, helpful and very friendly

Tiffany Rickmon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karole Burton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Curtis Teague  |  Overall Experience 
Rating:
5.0

PERFECT

amita ezekiel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerome Petty  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ANGELA CORLETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa bates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doyle Brush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Divyon Graham  |  Overall Experience 
Rating:
5.0

Everything was wonderful, the greeting was well received, the enviroment was great and clean, and the sevice was welcoming and warm The manager was very helpful and detailed and walked and explained eveything in detail and then asked are there any questions.....Great job

Charmyn Gandy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angela bryant  |  Overall Experience 
Rating:
5.0

I’m always well taken care of especially since the recent staff replacements. They work hard and do an awesome job keeping up.

Micah Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Arlena Thomas  |  Overall Experience 
Rating:
5.0

Erston, is the best! Always attentive to my growing storage needs. I could not have asked for a better experience!

Tony (6th) Williams  |  Overall Experience 
Rating:
5.0

Thanks

Jessica West  |  Overall Experience 
Rating:
5.0

Excited to be using this uhaul but a little upset with my experience trying to get into the building/my unit last night though. :-( I had the bed of my truck full of my daughter's things and it was raining like crazy off and on cold nasty weather so I really needed to get her stuff inside so it didn't hey ruined but unfortunately was never able to actually get into the building. Someone had said they closed at 8pm and I I distinctly remember chosing this place bc their storage access hours were supposed to be until 10pm. Wondering why this was not mentioned to me during the actual renting process.

Shannon Miller  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Ewald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ebony hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William King  |  Overall Experience 
Rating:
5.0

Very helpful staff! Helped me save a lot of time and stress from my moving experience. Thank you all so much.

Abreya Reese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaelen Woods  |  Overall Experience 
Rating:
5.0

Good people

Monica Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Rains  |  First Impressions 
Rating:
5.0

Staff was very helpful and professional and made very comfortable. And answered all questions and was very respectful. I would recommend highly recommend them job well done.

antoinette washington  |  First Impressions 
Rating:
5.0

Erston and staff is pleasant and thorough. I had my belongings with Uhaul for Six great years and not had one complaint or issue. My experience was wonderful. Management and staff was amazing especially Earston the manager. Great place to trust and store belongings as I traveled out the country. Thanks Uhaul Thank you staff and management. Thanks a bunch for taking care of my belongings!! Celestine

Celestine Stainback  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nayvitd Acuna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Walleck  |  Online Move In 
Rating:
5.0

The manager was very helpful nice and help out where needed

Richard Duttlinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON MCKINNEY-ANGEVINE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanda Hubbard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kendall bush  |  First Impressions 
Rating:
5.0

ERSTON was very helpful and gave amazing customer service he had his hands full with others but kept checking with me until he had time to service me great job sir

Kevin Sanders  |  First Impressions 
Rating:
5.0

The manager was very knowledgeable and friendly. He was hands on working and not just supervising!

Diedra Ladd  |  First Impressions 
Rating:
5.0

Excellent customer service!!!!! I would 'highly' recommend this facility for business and home storage.

VANETTA CLARK  |  First Impressions 
Rating:
5.0

I am always impressed with the service I receive from Staff. When I am stressed about my unit, someone is always there to assure me they are there to help. Even when they are busy, they find time to be courteous.

Barbara Jackson  |  Overall Experience 
Rating:
1.0

Sold my storage unit knowing that I was paying on my unit. Sold my unit with out giving me a notice knowing that I live in another state.

Marsha Stokes  |  Overall Experience 
Rating:
4.0

Thanks for good services

Christian Holman  |  Overall Experience 
Rating:
3.0

The manager and staff were very friendly and helpful. What didn’t like was a female staff member contacting me the following day after me and the manager had already had a discussion.

SHELLEY SHARP  |  Overall Experience 
Rating:
5.0

Very helpful, great staff, seamless, simple process

William King  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Takesha Spivey  |  First Impressions 
Rating:
5.0

Love the lighting and the cleaness of phycility

Gail Burner  |  First Impressions 
Rating:
1.0

I have never stepped foot into the place, the reason for my rating is because the way my cancellation was handled was inappropriate. Now I have to wait another week to get a refund back I should have already recieved because the manager at this location didnt process my refund, until friday when we talked on monday. Noone told me I had to check out from the storage unit on my end to officially process the return. But all I got from the manager is no receipt, he just said you will be getting a refund. No confirmation email until I called on friday, which is when i was informed the refund was just processed that morning. Also had to pay for my truck rental twice, because even though the first month was supposed to be free, after the fact I found out I actually was charged. Would not recommend

Jennifer Wadlow  |  Overall Experience 
Rating:
5.0

I will be back soon!!!

monique mathews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Cooper  |  First Impressions 
Rating:
5.0

Whoever does the hiring here, does an amazing job. I’ve come across multiple employees at this facility on different occasions and each time experience is phenomenal. They always make sure any questions or concerns are handled with care before I leave! Customer service has gone downhill in a lot of places, so it’s nice to notice that it hasn’t gone downhill here. Thank you

Jasmine Porter  |  Overall Experience 
Rating:
5.0

Great

Jonthan Villalobos  |  Overall Experience 
Rating:
4.0

Manager needs more training in customer service and need to respect and be more respectful to the renter and need to check on employees at night because there where smokeing marijuana. Thats why its failing in my book.

Gary Gonzalez  |  Overall Experience 
Rating:
4.0

very busy

andrea Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Mc Glone  |  First Impressions 
Rating:
5.0

Very good and enjoyable.

Gail Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quintez Taylor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kady Fink  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

trista combs  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Druvon Humphries  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Pinckney Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan Grill  |  Overall Experience 
Rating:
5.0

Very good service

Gail Robinson  |  First Impressions 
Rating:
3.0

The advertisement stated that I would get one month free storage when I rented a vehicle on the same day, which I did. But this location said that they wouldn’t honor it even though I booked my reservation online as the ad stated. That was disappointing.

Robin Berryhill  |  Overall Experience 
Rating:
5.0

Thank you U-Haul Storage.

kevin meuser  |  Overall Experience 
Rating:
1.0

They shut there system down before five I Return the truck at 4:45 and they told me I had to come back tomorrow to get the rest of my money and that they were going to return the truck tomorrow they also was counting money as I walked in with the open sign still lit up that definitely is not how you do business also I could have rob them if I was a criminal that is protocol and I know that is not company policy I have To come back tomorrow even though I was there before five to drop off the truck like they told me too I guess they were in a rush to go home not a good look at all

Tia Reed  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lesli Mcferren  |  First Impressions 
Rating:
2.0

Climate control certainly wasn’t because we had medical supplies and wax bars that melted, got ruined, and couldn’t get refunded. Was told to move car in two occasions only to see another park where I was and not get asked to move. Place was filthy, for example trash was in some spots for weeks. Pulling into the garage was just as crap because the sensors on the entry door never worked. Instead you had to park your car in front of the door, walk down the way, badge in, walk inside, open the garage door, pull in, then park. See the problem with that? Crap.

sabrina mckeever  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel Reese  |  Online Move In 
Rating:
5.0

I'm really appreciative that they work with you on paying your Storage.Sometimes I'm a little late to pay.And with Covid and all it's Very Hard to get to them sometimes

Sharon Lowman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quintella Winn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

monique mathews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Pasqualucci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Hampton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kayla Oglesby  |  First Impressions 
Rating:
2.0

The Tucker location is horrible. There are only two offload doors. Everyone outside the building did not know how to access the building. The building information was not available. My access code did not work for a while. It takes too long to unload the truck. I made a big mistake choosing this location. There are several other issues. Horrible, horrible experience. I wish I could move to another location. What a nightmare…

Woyece Keys  |  Online Move In 
Rating:
5.0

The Tucker Blvd facility is well maintained and always bright and comfortable in the storage area. The staff has always been professional, friendly, and most helpful!

RICHARD BLUME-WEAVER  |  Overall Experience 
Rating:
5.0

They were very efficient and professional and very nice. Great staff. Nice place older but nice feel great location

wade griffin  |  First Impressions 
Rating:
4.0

The general manager was great and so was her staff thank you very much

Kevin Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgett Brandon  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

bob vogel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Kelsh-Adami  |  First Impressions 
Rating:
5.0

The only problem I had was checking out the manager on duty was really unpleasant and unprofessional. She was really nasty to her staff . Then after chew him out at the front desk in front of customers . She than proceeded to be snappy with me like she mad she had to work on a holiday.

LaDasha Moye  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARON HOLLOMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARON HOLLOMAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHELLEY SHARP  |  Online Move In 
Rating:
2.0

The facility itself was well maintained but the staff was horrible. From the managers to the regular employees. I will never use uHaul storage again!

Imani Pratt  |  Overall Experience 
Rating:
5.0

Erica is great and is incredibly helpful and very kind.

Gino Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria Love  |  First Impressions 
Rating:
5.0

Only issue when you call its. Not. always St.Louis area.. Otherwise No Problem at all. If you had a question. Nothing life shattering With Covid Issues understand

Vicki Hutchens  |  Overall Experience 
Rating:
5.0

I had my storage unit here for over 3 years and received exceptional service the entire time. Had a few issues with autopay on my account, but the employees on location made correcting the issues easy and convenient.

John Kohaut  |  Overall Experience 
Rating:
5.0

Extremely great!

Larry Novak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy Pargo  |  First Impressions 
Rating:
5.0

The lady that worked Sunday afternoon, not sure her name, was amazing! I really appreciated her help and kindness! The gentleman was nice too but I didn’t interact with him as much!

Adrianne Nuckolls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene Morrow  |  First Impressions 
Rating:
5.0

I would like to give a huge thanks to Earl at the 4230 Gravois Ave, Saint Louis, Missouri 63116 location for getting my reservation together and being a great worker in great spirits. All in all everybody involved were great and helpful.

Mark RobertsonSr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Crawley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Deardeuff  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angel Ahart  |  Overall Experience 
Rating:
5.0

The only thing I had a problem with was they kept billing me after I exit my unit in December 2021. January and February they sent me bills for something I no longer posses.

Cynthina Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ira Clark  |  Overall Experience 
Rating:
5.0

Keep up the good work . Best U-Haul I've used

Ariana Neely  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KANEISHA NORISE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie Varela  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EBONY WESTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Breitenstein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fay Robinson-Covington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT NESBITT  |  Overall Experience 
Rating:
4.0

Some friends and family may like take the elevator up to the storage unit, however, I have assisted others with units that allowed to drive up to its floor, with much easier accesses. Thx U. It was different, but not horribly bad. Thx U

Linda Burch  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DANNY WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick katz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDI BOUSE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim Carpenter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Cahill-Bey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan Randolph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIARRA FRANKLIN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

monique mathews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cree Caves  |  Overall Experience 
Rating:
5.0

An overall Excellent experience with awesome customer service.

Jacqueline Lay  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrance edwards  |  Overall Experience 
Rating:
5.0

Jake was kind and helpful during my move in and check out. He even helped to move my truck so I could load it up. Perhaps he was just doing his job, but it was very appreciated.

Theresa Klebert  |  Overall Experience 
Rating:
1.0

too many units for only one elevator, and this location is adding more units. madness. dirty. elevator floor has not been mopped ever as far as i can tell. bathrooms have been dirty and unmaintained for a long time. and now they are all locked except at the office. no stairwell to the ground level except the fire escape. how is that even legal. i found that out when the elevator was out one day. staff was not friendly or helpful during a period of time locker alarms were messed up and constantly going off. made using my locker impossible to use. i feel i should receive compensation for how nasty this place has gotten since i first rented my unit. will not be recommending.

RONALD BICKEL  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

neiphra little  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYBETH HUBER  |  Overall Experience 
Rating:
5.0

Overall is was great a lil pricey for the size I rented was only downfall.

Wendy Woods  |  Overall Experience 
Rating:
5.0

N/A

William Bee-Smith  |  First Impressions 
Rating:
5.0

Even after six months of non payment they still had my things and allowed me to pay them a settlement to remove my stuff. Thanks guys. It was a helpful process for me.

Jazmin Curry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chantal edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIKKIE ALLEN  |  Overall Experience 
Rating:
2.0

We rented a 10x20 only to find that it is 2 separate units sold as 1, and then when we went to look at the units after completing paperwork both still had locks from other renters on them. We were then given other units (after more time to do paperwork) and then when we opened the units they both have huge 3 ft diameter concrete support poles in the middle of the units. This is a very old manufacturing building repurposed for storage. It dirty and difficult to get in and out of wirhbonlu one elevator. Not one I would recommend.

Christian LaPak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

todd marbles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES THOMPSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dadaunte brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candie Carmack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne Brown  |  First Impressions 
Rating:
5.0

Awesome team,everyone was great!!Thanks for your service...Be safe

Sonja Newcombe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Damon Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin singleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roosevelt & Laura STEWART  |  Overall Experience 
Rating:
5.0

i am impressed with the security

Derrick Green  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ben Martorano  |  Overall Experience 
Rating:
5.0

I was impressed with the level of security to protect our stored items. Access was easy with parking near the elevator. We stored household furniture for 2 years and it was very safe and in great condition when it came time to remove things from our storage unit. Thanks for a great experience!

Derin Rominger  |  Overall Experience 
Rating:
5.0

The staff was very helpful when we came to drop off the truck and loaded the storage. Just delightful.

DAWN TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jazzarae Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAMILTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kate dunne  |  Overall Experience 
Rating:
1.0

I had my reservation done 3 weeks prior to 08/14/2021. After arriving from Chicago to this St. Louis location to pick up my reserved truck, all that was done by the UHaul rep was "unfortunately the truck is not here" and that he couldn't help further. This caused a major inconvenience on our preplanned moving plans. I would never trust the UHaul reservation system.

Mehmet Taha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Muhrline  |  Overall Experience 
Rating:
5.0

Ericka helped me and accompanied me the whole process she did superb she gets TEN Stars she is definitely the best ever hands up to Erick

ROCHELLE MAYES  |  First Impressions 
Rating:
5.0

I had a great experience temporarily storing my items at this Uhaul facility. Erika helped me move in and open my account as well as close it when I was finished moving my items out. Highly recommend this location.

Nicole Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone Garner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela bryant  |  First Impressions 
Rating:
5.0

The staff are nice and helpful and I recommend anyone to use this facility.

NIKKIE ALLEN  |  First Impressions 
Rating:
5.0

Jacob was so helpful. I had a really great experience and trust that my items are safe.

Theresa Klebert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Novak  |  First Impressions 
Rating:
5.0

Jake and the entire team have been wonderful. I rarely post reviews, but had to for them because the level of customer service was unbelievably good!

Stephanie Downs  |  First Impressions 
Rating:
4.0

I personally like to offer Erika my thanks for helping with the process.

Mehmet Taha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chantal edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Merideth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shin Allison  |  Overall Experience 
Rating:
5.0

Erica was great! She provided much needed guidance on my storage unit which was different than what I was told from another U-Haul representative. She was patient in helping me choose the best unit for my storage needs. She was also super helpful with my return of my equipment. Customer service like Erica's makes it easy to do business with U-Haul!!

Quinshala Wrenn  |  First Impressions 
Rating:
1.0

This was the worst storage/moving experience I have ever had.

valerie lindsey  |  First Impressions 
Rating:
5.0

Erika the assistant manager was awesome

Veronica Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Sullivan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Miller  |  First Impressions 
Rating:
5.0

Thank you for all the additional help. Thank you.

TAYLOR DREW  |  Overall Experience 
Rating:
4.0

The employees were very helpful!

Elisabeth Belanger  |  Overall Experience 
Rating:
5.0

Nice and convenient just what I need

freddie BILLOPS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fannta Drummer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Houston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shin Allison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

monique mathews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Bush  |  Overall Experience 
Rating:
4.0

Thanks for all your help.

Doris Mccadney-Mills  |  Overall Experience 
Rating:
5.0

I hope the store manager reads these reviews because ERIKA deserves the highest praise and a raise. Not only did she help me rent the perfect sized storage unit, but she was extremely helpful in moving the 26' truck I had rented into their designated loading space so my movers could unload the truck with ease. ERIKA truly has top tier customer service. Thank you ERIKA for all your help with my move today!

Nicole Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darieaun Echols  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSHUA SNYDER  |  Overall Experience 
Rating:
5.0

The office worker on duty, Anthony, was extremely helpful and competent despite they’re being an overwhelming amount of customers and needing to switch the reservation room the day of.

Ashley Merideth  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

altha smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben Martorano  |  First Impressions 
Rating:
5.0

Superb World class as all would expect from this top of the line brand. This facility is staffed with pure professionalism. The physical facility is clean, modern, and brightly lit. Indeed the exhilaration of being served so well is unforgettable.

Gary Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Whitten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle bradford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Backus  |  First Impressions 
Rating:
5.0

The best Uhaul operation I have done business with from truck rental to storage units to buying and returning boxes. Really terrific. Erika has a great customer focused attitude and is worth investing in. I can tell she wants to learn and grow with the company. Bryan Samson

Bryan Samson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TATIANA MONTGOMERY  |  Online Move In 
Rating:
4.0

The system was down that day and we had to move the next day. Erika was a big help to us by allowing us time and truck use for the next day. She went above and beyond for us. The service was great and the unit was clean.

Amber Horton  |  First Impressions 
Rating:
5.0

Muchas gracias estoy súper contenta

YAIMET LEYVA GONZALEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derick Davidson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle bradford  |  First Impressions 
Rating:
5.0

The manager is especially very helpful, patient and he is always polite. Thank you again Jake!

Delores Williams  |  Overall Experience 
Rating:
5.0

Fast Friendly Helpful.

Vicki Hutchens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Willyard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warren Marshall  |  Overall Experience 
Rating:
5.0

I have moved 26 times and used uhaul storage and rental truck services for many. This is the BEST and most efficient location of any I have used across the country. Jake has built a great team. Erika should train others in customer service as she is that good. Terrific operation.

Bryan Samson  |  First Impressions 
Rating:
5.0

Keep up the good work

CORTNEY MITCHELL  |  First Impressions 
Rating:
5.0

All matters were definitely properly taken care of - all Staff Members were absolutely helpful

daniel dawidzionek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Williams  |  Overall Experience 
Rating:
5.0

OMG!!! This location is incredible! The staff is ALWAYS friendly and seem happy! I just moved all my stuff out of my storage unit after holding it there for 3 years and all my stuff was exactly how I left it. Thank you U-haul! 100% Satisfied!!!

Daniel Plume  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Sleet  |  Overall Experience 
Rating:
5.0

Very nice, knowledgeable, and helpful, good people, good experience for me, will always recommend this location

Randy McCray  |  First Impressions 
Rating:
3.0

I didn't feel safe relative to covid protocals when I visited this facility. Shared concerns and was not acknowledged. Wait times whenever calling for assistance were ridiculously long. Otherwise positive experience. Thanks

Gayle Rose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chalah garrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassidy Preece  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYBETH HUBER  |  First Impressions 
Rating:
5.0

I'm absolutely glad to mention that I'm being fully satisfied about very fine quality of the entire quality of service. Staff Members absolutely cprofessional. Definitely, I'll be recommending this U-Haul facility to anyone who'd be in any need it of rentil Free it up with 4 to 66j6

daniel dawidzionek  |  First Impressions 
Rating:
5.0

Christine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!

latonya jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lenora Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sunsirea Tunstall  |  Overall Experience 
Rating:
5.0

Ms. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.

elvira f sostre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Waruingi  |  Overall Experience 
Rating:
5.0

Great service and I feel that my items will be safe for my storage unit

Andre Tunstall  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tyrone Brooks  |  Overall Experience 
Rating:
5.0

Great storage experience from start June 2019 to finish September 2020. Thanks.

janice muhammad  |  Overall Experience 
Rating:
5.0

Staff is extremely helpful and courteous to customers including myself. I’ve used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!

Carlos Fritz  |  First Impressions 
Rating:
5.0

Excellent

Melvin Irvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Gray  |  Overall Experience 
Rating:
5.0

Everyone was great!!!. Everytime I came in it was great.

Priscilla Hill  |  Overall Experience 
Rating:
5.0

Staff was very helpful, and the building being a refurbished shoe factory keeping a piece of history alive is really cool.

steve scobee  |  First Impressions 
Rating:
4.0

The area by the elevator had shattered glass and dirty, old furniture in the "giveaway" pile that was flopped all around the area. The store manager was very nice and acknowledged me in line right away when he came into the store to assist while the other gentleman was on the phone. He was prompt in the payment process, finding me a storage location and pulling the truck around for me. He was also there for the return process and made it easy to come and go. He was efficient in emailing me over the receipt also. Nice guy! I appreciate the easy service during a stressful moving day.

Danielle Terry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Farris  |  Overall Experience 
Rating:
5.0

The staff was super friendly and made the process of moving feel a little less stressful

TARA FRANK  |  First Impressions 
Rating:
5.0

My experience and expectations were awesome.

monica malone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Naomi Harper  |  Overall Experience 
Rating:
5.0

Easy access convenient location. Great staff

Camille McCrary  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Boykin  |  Overall Experience 
Rating:
4.0

The woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.

Monisha Sampson  |  Online Move In 
Rating:
5.0

Definitely the best storage i have ever used.

orlando SANCHEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chrissy Hairlson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA LUCAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexis golling-sledge  |  Overall Experience 
Rating:
5.0

I would recommend U-Haul Storage to all my friends and family and anyone else because they're reasonable they are reliable climate control plenty of space clean and just all-around good storage facility

Leroy Purvis  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Josh Laney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavonne Burton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marie Spinks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Brock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon Holloman  |  Overall Experience 
Rating:
5.0

Employees were very courteous and helpful. They were very informative about the serverses offered. I would recommend Uhaul to family and friends.

Stanley Mason  |  Overall Experience 
Rating:
5.0

N/A

Delores Williams  |  First Impressions 
Rating:
5.0

Very good friendly and helpful staff.

Charles Vickens  |  Overall Experience 
Rating:
5.0

The staff had great customer service. This was my first time using U-Haul and didn’t know the process of renting storage/equipment, but they made it easy to understand

Matthew Ferby  |  Overall Experience 
Rating:
5.0

Staff at the location in downtown St Louis is incredibly helpful and very professional.

Scott Bryan  |  Overall Experience 
Rating:
5.0

Great

Pierre Frye  |  Overall Experience 
Rating:
5.0

I'm grateful for this location it was close to work when I needed items of mine the staff was professional and Courteous always willing to help with any situation you had. I highly recommend them

James Bolden  |  Overall Experience 
Rating:
5.0

GM Very Helpful..

John Vigil  |  First Impressions 
Rating:
5.0

The gentleman that helped me was extremely wonderful and a pleasure to work with. I got to watch him multitask with many customers at once and take care of everyone's needs with impeccable timing.

Christy Hainline  |  First Impressions 
Rating:
4.0

My experience was easy

Maria Woodson  |  Overall Experience 
Rating:
3.0

Staff was helpful and responsive initially. Was told I would 24 hr access originally only to find out I didn’t and had to add that on. Also mad they wouldn’t refund me half a month after I moved out.

JEREMY STRABALA  |  Overall Experience 
Rating:
4.0

Awesome everytime i use them!

Tara Freeman  |  First Impressions 
Rating:
5.0

Great facility. Easy access and use.

Stephanie Kulek  |  Overall Experience 
Rating:
5.0

The gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.

Scott Bryan  |  First Impressions 
Rating:
5.0

All my needs were met without question. All employees were courteous and knowledgeable.

Paul Walls  |  First Impressions 
Rating:
5.0

Absolutely perfect experience. The onsite manager was helpful and professional.

Carlos Sanchez  |  Overall Experience 
Rating:
5.0

Excellent and professional workers.

Charles Vickens  |  First Impressions 
Rating:
5.0

Excellent discount no payment on 1st months rent 🤗 👍

michael wilson  |  Overall Experience 
Rating:
5.0

The service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.

Joe Rivera  |  Overall Experience 
Rating:
5.0

Keep up the good work🥰🥰🥰

PRECIOUS COOPER  |  Overall Experience 
Rating:
5.0

This place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Highly recommend!!

Kelly Kochanski  |  First Impressions 
Rating:
5.0

When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !

Brandy Clay  |  First Impressions 
Rating:
3.0

The customer service representative was very rude when I was moving out of the unit.

Robert Frosch  |  Overall Experience 
Rating:
5.0

No hassle. Staff was nice and professional. And, The service was very fast.

derrick may  |  First Impressions 
Rating:
4.0

Just seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.

Kayira Owens  |  First Impressions 
Rating:
5.0

nice facility and good, friendly staff!

Shannon Walz  |  Overall Experience 
Rating:
5.0

I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.

Barbara Jackson  |  First Impressions 
Rating:
5.0

Ok there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty bad

Said Saif Udeen  |  First Impressions 
Rating:
5.0

Thank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!

eugene Grainger  |  Overall Experience 
Rating:
5.0

Great staff!

Bhavik Mohanlal  |  First Impressions 
Rating:
5.0

10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.

WONDA OWENS  |  Overall Experience 
Rating:
5.0

Outstanding experience.

Mark Burkholder  |  Overall Experience 
Rating:
5.0

Facility safe n secure staff very helpful

Lanora Combs  |  Overall Experience 
Rating:
5.0

I'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.

Joe Rivera  |  First Impressions 
Rating:
5.0

Great personnel. Very helpful. Clean, well lit storage facilities.

HOWARD WYNDER  |  First Impressions 
Rating:
5.0

My experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanks

Diann Gibson  |  Overall Experience 
Rating:
5.0

Helpful staff!

Johanna Wagner  |  First Impressions 
Rating:
5.0

I am very satisfied with the service I received. Thank you.

anita collins  |  Overall Experience 
Rating:
5.0

Very nice and clean storage area

Mark Asher  |  First Impressions 
Rating:
5.0

Super service and friendly staff! Also, it seems extremely secure for which I am grateful.

William Baker  |  First Impressions 
Rating:
5.0

Best experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.

Aleksey Kurashev  |  Overall Experience 
Rating:
4.0

Truly appreciate attention to detail, service representative patience and willingness to go the extra mile.

anita collins  |  First Impressions 
Rating:
5.0

Great staff

Darrel Bussey  |  Overall Experience 
Rating:
5.0

Jake and Zorian provided great customer service.

Kedric Jackson  |  First Impressions 
Rating:
5.0

Great experience. Very friendly and helpful staff.

Michael Derstine  |  Overall Experience 
Rating:
1.0

Worst facility l ever seen in all my 60 years of life !

Michael Mills  |  Overall Experience 
Rating:
4.0

The customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.

Darren Sims  |  First Impressions 
Rating:
5.0

I received a great deal

Special Jackson  |  Overall Experience 
Rating:
5.0

good customer service, very friendly

Gary Bill  |  Overall Experience 
Rating:
5.0

They were very helpful and accommodating.

Coryn Chatman  |  Overall Experience 
Rating:
2.0

Was transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.

Tyler Sassaman  |  Overall Experience 
Rating:
5.0

N/A

Jerome Brocks  |  Overall Experience 
Rating:
5.0

Excellent service and facilities

Mark Sanders  |  Overall Experience 
Rating:
5.0

Excellent service no complaint what so ever 👍🏽

kiara whiteside  |  Overall Experience 
Rating:
5.0

Every member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.

MATTHEW ROSSI  |  Overall Experience 
Rating:
4.0

I didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fine

Jacqui Schneider  |  Overall Experience 
Rating:
5.0

I had no problems with my one month of experience with this uhaul storage. Staff we’re great very understanding I couldn’t ask for more, keep up the good work guys. 👍🏽👍🏽👍🏽

aaliyah albritton  |  Overall Experience 
Rating:
5.0

Had issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.

eric washburn  |  Overall Experience 
Rating:
5.0

James and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.

charles bradley  |  Overall Experience 
Rating:
5.0

Jacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNX

LILLIAN BARTEE  |  Overall Experience 
Rating:
5.0

The young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..

Terraine Tabron  |  Reservation 
Rating:
4.0

Only issue was the check in process. Associate was very slow and didn’t seem to know how to fill out the online form.

wendy soler  |  Overall Experience 
Rating:
5.0

Very polite and knowledgeable .

Michael Mills  |  Reservation 
Rating:
5.0

U will not find a better facility and staff anywhere!

Angelo Gonzalez  |  Overall Experience 
Rating:
4.0

Great job

DARELL COFFEY  |  Overall Experience 
Rating:
3.0

Start calling, like your customer rros say you will, before making a delivery/pickup. It will make things go smoother.

Walter Holley  |  Overall Experience 
Rating:
1.0

i will be moving my belongings out on the day my next pymt is due because i will not have your employers judge make assumptions nor tell me i can not have my things in a 209 a month shed but bf can

Janice Moore  |  Overall Experience 
Rating:
5.0

Na

Charles crecelius  |  Overall Experience 
Rating:
5.0

The best Uhaul location I've been to, clean and managed well.

Joseph Schlichter  |  Overall Experience 
Rating:
5.0

Great storage place!

darius savage  |  Overall Experience 
No reviews have been submitted for this location.

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