Customer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas

13,775 reviews

1900 S Decatur Blvd   Las Vegas, NV 89102
(Decatur and Oakey, Across from the Indoor Swap Meet)

(702) 251-9250

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(702) 251-9250

1900 S Decatur Blvd
Las Vegas, NV 89102
(Decatur and Oakey, Across from the Indoor Swap Meet)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The paperwork they gave me said the gas tank was at 3/4. But didn't talk to me about that, or show me it on the contract. They just said to take a photo of the gas and mileage. The tank was right between half a tank and 3/4. So I had to go back to the gas station and fill up more, and check it, then put in more, and check it and then I put in too much. It was a very frustrating end to what had been a smooth encounter.

Ashley Morris 
Rating:
5.0

Excellent service both at check in and check out! See you in a couple of weeks!!!

Brian Chung 
Rating:
5.0

More walk through guidance for first time people renting a u haul. faster processing.

Michael Maqueda 
Rating:
5.0

Customer did not leave a comment.

Jeff Jacobs 
Rating:
5.0

Customer did not leave a comment.

jose mendez 
Rating:
5.0

Customer did not leave a comment.

Christine Salvidres 
Rating:
5.0

Customer did not leave a comment.

Kimberly Phillips 
Rating:
5.0

Customer did not leave a comment.

Christopher Dickey 
Rating:
4.0

I could have used a cheatsheet on "how to's" How to move side mirrors, etc.

ELISE FRIEDMAN 
Rating:
5.0

Customer did not leave a comment.

Jared Salls 
Rating:
5.0

Not much. It was a smooth trouble free experience..

jim gammie 
Rating:
5.0

Warning for tire service and driver door was not properly closed, would not go out.

Clark Law Group 
Rating:
5.0

Customer did not leave a comment.

Danilo De La Cruz Noveno 
Rating:
4.0

Customer did not leave a comment.

Lisa Newberry 
Rating:
5.0

They hooked me up with a new truck when I got there to pick up the tow dolly.

Christopher Mock 
Rating:
5.0

Spot on! Helpful, throughly throughout checkout. Fast and efficient. Friendly prompt and courteous staff.

Kendrick Sunderland 
Rating:
3.0

Help customer locate truck....I walked around the whole lot only to find out the truck they assigned me was in the back. Fella who helped me was nice.

RENEE MARIE ARMSTRONG 
Rating:
5.0

This location took care of me after the location that I picked the first truck up gave me a hunk of junk. I picked the truck up from one place then I had to drive across town to pick up the tow dolly. After I left I discovered the brakes were bad and the steering wheel shook when I hit the brakes. When I got to this location I asked if they could get me a different truck and they did. Thank you very much!

Christopher Mock 
Rating:
4.0

The customer service was great!

Jamison Winder 
Rating:
5.0

The employee that helped me was extremely nice and helpful.

Luke Liston 
Rating:
1.0

Workers were very unprofessional and rude...maybe try stop hiring just outside of a carnival

Adam Lovell 
Rating:
4.0

Customer did not leave a comment.

aregash gebremariam 
Rating:
4.0

Customer did not leave a comment.

DEETTE KEY 
Rating:
5.0

Easy drop-off and location!

Roxane Peper 
Rating:
5.0

Customer did not leave a comment.

Jason Fontana 
Rating:
5.0

Excellent customer service

Camille Manyen 
Rating:
5.0

From start to finish they all had excellent customer service especially the crew who checked me back in . Thanks guys

TANESHA Woodward 
Rating:
5.0

This location had the car trailer I needed and the staff got me in and out real quick. And my rental return was equally as fast even though I got there at closing they still got me squared away! Thank you guys a bunch!!!

Thomas Gregory 
Rating:
5.0

Staff was courtious and helpful

KEVIN LAZETTE 
Rating:
1.0

La persona que me ha atendido las dos últimas veces, su actitud es grosera hacia los clientes

Claudia Gonzalez 
Rating:
5.0

Customer did not leave a comment.

tina Luckie 
Rating:
3.0

Customer did not leave a comment.

Chris Barry 
Rating:
5.0

After sitting in the desert for six hours waiting on someone to help me I am not happy. I think I deserve a refund.

Sergio Angulo 
Rating:
5.0

Nothing, everything was great

ruth stocking 
Rating:
5.0

Customer did not leave a comment.

Alvaro Sorro 
Rating:
5.0

Customer did not leave a comment.

Chad Poopat 
Rating:
5.0

Customer did not leave a comment.

ASTACHIA SIMS 
Rating:
4.0

Customer did not leave a comment.

Benjamin Franklin 
Rating:
5.0

Kim and Guillermo we're excellent. I would recommend guillermo and plan to come back and see him someday to add to my unit.

george turner 
Rating:
1.0

Terrible place for U-Haul rentals

Brian Epps 
Rating:
5.0

Customer did not leave a comment.

Deena McCullum 
Rating:
5.0

Customer did not leave a comment.

lisa everham 
Rating:
1.0

Customer did not leave a comment.

Daniel Scherf 
Rating:
5.0

awesome service, highly recommend

Qiujuan Cheng 
Rating:
3.0

I returned the trailer just as the sun had gone down and the lot attendant for returns had me backup the trailer in a parking lot with no lighting and poorly painted parking lines. This made it difficult for parking and would seem to be a liability issue for U-Haul. Other than that, experience was good.

ANTHONY JACKSON 
Rating:
5.0

Great service fast and friendly!!!

jeri patrick 
Rating:
5.0

Customer did not leave a comment.

Lee Johnston 
Rating:
5.0

Work was started on time and completed quickly. No problems.

Jason Braun 
Rating:
4.0

Customer did not leave a comment.

Patrick Cibellis 
Rating:
5.0

Súper good

Alejandro Acosta 
Rating:
5.0

Courteous and very polite

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ROY STEVENS 
Rating:
5.0

In side the truck have very strong smell of marijuana from the previous customer

José Juan Cruz 
Rating:
3.0

They did not have the auto transport that we need it.they had some on the back but they say it was reserved. Maybe not there fault but they should ask what type of car you need to pull and make sure is going to work.

juan reyes 
Rating:
4.0

Customer did not leave a comment.

kathleen enomoto 
Rating:
1.0

They KNOWINGLY gave us a faulty vehicle. The maintenance man stated "Yea, it's time for a check up" After we called to tell them their vehicle pipe line busted (no engine light was on just a jerk noise and a lot of smoke) while on the E-way dropping it off. We was stranded IN TRAFFIC for an hour and was on the Eway for 3! That's insane and very unacceptable. Our lives was in stake & Uhaul could care less. I will tell EVERYONE to never get a Uhaul again.

Gerria Kohn 
Rating:
5.0

Customer did not leave a comment.

jim paulson 
Rating:
5.0

Customer did not leave a comment.

CHARLES CABRERA 
Rating:
5.0

STOP playing with customers bank accounts and trying to charge me twice for the 20' truck. Then put an pending charge of $212.07 on my account. When $147.71 was 1st taken out on March 2nd. You already took out the first 2 days. Then I added a 3 day for $64.36. Then my bank account is showing $212.07. When it should be only showing the $64.36 pending. NOT 212.07! I just moved into a new place and paid my RENT on the 2nd. You're holding my bank account hostage with the $212.07. I better not get overdrawn on this crap. Do your jobs right. I will tell people to watch their bank accounts. I was charged years ago for using the hand truck from the truck and I never use. But that was years ago. Too late to do anything about it. I will be by to get my receipt. Today, 03.04.24

Kimberly Ensigne 
Rating:
3.0

I was given a car dolly that had crummy tires. That was after the agent was aware I was traveling out of state. At a certain point, I was unable to travel above 40mph on the interstate. Very dangerous!

Brenda DeSherlia 
Rating:
5.0

Customer did not leave a comment.

Jose david Gallegos-Bibiano 
Rating:
5.0

Customer did not leave a comment.

Johnathan Demaya 
Rating:
3.0

Staff needs to be off there personal phones and help out customers faster. They spend so much on there phones worrying about what kind of music to listen too while making customers wait in line.

Christian Alfred Hernandez- Leon 
Rating:
3.0

I was missing equipment. You ask if it's clean but not if it's there. First and last time at this location.

Amanda Libby 
Rating:
5.0

Customer did not leave a comment.

BJ Kerzetski 
Rating:
4.0

Pretty friendly staff. Pretty easy to get in and out of.

Michael d Burback 
Rating:
5.0

Great place and wonderful new staff

EBONY DANFORD 
Rating:
1.0

Poor customer service. Shop guys were great. Front desk has an attitude for being interrupted during their gossip session.

ADAM PORTILLO 
Rating:
5.0

Customer did not leave a comment.

clara Whitt 
Rating:
5.0

Very good services

Jorge Alarcon 
Rating:
5.0

Customer did not leave a comment.

Jesus Miranda 
Rating:
5.0

nothing. You guys always go above and beyond!

Hanny Jahns 
Rating:
5.0

Customer did not leave a comment.

Jerry Sanders 
Rating:
5.0

Very easy to get to and rep was courteous and helpful

Dennis Boyd 
Rating:
4.0

Customer did not leave a comment.

Les Peterson 
Rating:
5.0

very good attention and very friendly and greeting all their workers with a smile I made my reservation online, I arrived and they assisted me quickly and with great professionalism, thank you

Elizabeth Merced Cabrera 
Rating:
5.0

Customer service was outstanding from everyone I dealt with. From my initial visit to make a reservation, to pick, and finally drop off, everyone was professional/courteous/and patient with my many questions. Thank you for such an easy transaction.

Wilson Tien 
Rating:
5.0

Customer did not leave a comment.

Bruce Richardson 
Rating:
5.0

Customer did not leave a comment.

AMBER KENNARD 
Rating:
5.0

You did great.

Davida Lea 
Rating:
5.0

Customer did not leave a comment.

Herb Stahel 
Rating:
4.0

They were very good and respectful

Geronimo Burgos 
Rating:
1.0

Customer did not leave a comment.

David Slayden 
Rating:
5.0

everyone wasthorough and professional. drop off was awesone

Jacque Edwards 
Rating:
5.0

everything was fine

Elsie Zimmerman 
Rating:
5.0

So easy and every employee was friendly and helpful

Michael Lamerato 
Rating:
5.0

Everyone was nice and respectful. I would recommend this location

John B Grizzard 
Rating:
5.0

Customer did not leave a comment.

Nicelle Myles 
Rating:
1.0

I was over charge $40, after they took a total of $92 something and never sent me a receipt of the $40 they stole a few days later..

Ophelia Bassett 
Rating:
1.0

Trash location

Omar Calvillo 
Rating:
5.0

Wash the outside of all vehicles.

Shantee Hayden 
Rating:
5.0

Customer did not leave a comment.

Roger Dilts 
Rating:
5.0

This location was incredible. The customer service was outstanding. I was in town for a funeral and they helped me when I had a problem with the size of truck. They took stress off my plate and for that I’m so grateful. 10/10

Amanda Roberts 
Rating:
5.0

Nothing everything was exceptional

Tammy Haney 
Rating:
5.0

Good looking out D’Anthony! Great onsite team!

Jose Toral 
Rating:
5.0

Customer did not leave a comment.

Carlos Alberto Caballero 
Rating:
5.0

Customer did not leave a comment.

Nate Sligh 
Rating:
5.0

Customer did not leave a comment.

Dagan McElroy 
Rating:
5.0

Excellent customer service

SHAMIKA SHANTA Driver 
Rating:
3.0

Customer did not leave a comment.

Joe Quinn 
Rating:
2.0

You know you pay for the people to move your stuff & I end up moving it all. The guy didn’t even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul

Brent Smith  |  Overall Experience 
Rating:
5.0

Great service

Rafael Castelan  |  Overall Experience 
Rating:
5.0

Employes we very Professional

sherrie king  |  Overall Experience 
Rating:
5.0

. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Thank You

KATHRYN MCCULLOCH  |  Overall Experience 
Rating:
5.0

The staff was professional, friendly and helpful

DANIEL ONEILL  |  Overall Experience 
Rating:
4.0

Overall great experience

john madden  |  Overall Experience 
Rating:
1.0

The communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I’ve had to call and find that you guys couldn’t help me because you didn’t know what you need to do

Donald Charles  |  Overall Experience 
Rating:
4.0

Sabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).

AARON FELD  |  Overall Experience 
No reviews have been submitted for this location.

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