Customer Reviews for U-Haul Moving & Storage of Ypsilanti

7,615 reviews

2714 Washtenaw   Ypsilanti, MI 48197
(Mi E Of Us 23)

(734) 434-9100

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(734) 434-9100

2714 Washtenaw
Ypsilanti, MI 48197
(Mi E Of Us 23)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Keisha Rawls 
Rating:
2.0

Original reservation had to be moved to a different location which was out of the way, so it was more expensive due to milage, which I was originally OK with, but the customer service rep who called me was EXTREMELY rude when I was just trying to get clarification on the matter. Then when attempting to return the vehicle, the app did not recognize my contract number or phone number, so I couldn't do the after hours return, further being charged more money. Overall terrible experience and would not recommend. The truck I had, had a few scratches and dents in it.

Taylor Wilson 
Rating:
3.0

Gas tank was not quite at 3/4 full when I picked it up and I didn't notice until I left. It was halfway in between 3/4 and the next marker down, so 1/16 of a tank low. That doesn't sound like a lot but it was easy to see on the gas gauge and depending on how many gallons the truck holds I assume I had to buy at least an extra gallon to have it showing at 3/4 for return. Essentially I had to pay for more gas than I used.

Andrew Birchler 
Rating:
4.0

Customer did not leave a comment.

Durga Sharma 
Rating:
5.0

Customer did not leave a comment.

carla williams 
Rating:
5.0

Customer did not leave a comment.

Nicolas Muller 
Rating:
4.0

Counter clerk could give my details on how the process works and what to expect when setting reservations for a customer. Otherwise, it was a good experience.

Tracey Hunt 
Rating:
3.0

Customer did not leave a comment.

Percy Manuel 
Rating:
4.0

Customer did not leave a comment.

Alexander Shane 
Rating:
5.0

This is my first time using the service and as far as I'm concerned, from renting to returning the van I have nothing to complain about.

Oyinlola Doris 
Rating:
5.0

Customer did not leave a comment.

Sarah Bush 
Rating:
5.0

Customer service rep who helped me was fantastic.

Dale Feeman 
Rating:
5.0

Customer did not leave a comment.

Andria Goedert 
Rating:
5.0

Customer did not leave a comment.

Charlie Buchanan 
Rating:
5.0

Joey and his team are really friendly and helpful. They always remember me. Joey greets customers with a pan of rice krispie squares and a genuine interest in getting people on their way. Opening a new small business has been full of surprises for me, but getting a truck or van during the buildout has been consistently easy and timely. Grateful for the Ypsi UHaul!

holli andrews 
Rating:
5.0

There was some frustration between the employees that caused a female employee to become visibly angry. She was very nice to me and probably was having a bad day, but I felt she needed to remain professional especially because there was a trainee there who doesn't need to see that in the first days of work. But she seems like a very knowledgeable and capable employee

Tracy Schauer 
Rating:
2.0

Van dirty. Driver door would not open from inside. App does not work well, is not intuitive. It’s not obvious at all the 4 hours is the max for 19.99 price. I had van doe 4 hrs 40 min. Not only charged me for “2 rental periods” but also charged me twice for insurance.

Roger Smith 
Rating:
5.0

Nothing everything great

kelley bezrutch 
Rating:
2.0

The way you determine gas to be replaced in the tank before returning the truck, felt like it was VERY incongruent to the number of mikes I drove! Literally I drove less than 10 miles and ended up putting $20 of gas in so I could make sure I didn’t have any fees for the gas gauge not being where you wanted it! Felt like I was cheated and taken for what you could get! Not sure I will be as quick to choose UHaul next time . . . Also, there were no other customers and I had to walk to the very back of the lot to find the truck I rented. In the past, my vehicle was always parked at the front of the parking lot, if not right in front!!! This location - doesn’t seem to be very customer service focused!!!!! Would not give a good rating to this location! Very different in Kalamazoo!!!!

Jan Stewart 
Rating:
3.0

Customer did not leave a comment.

Patrick McGill 
Rating:
5.0

Customer did not leave a comment.

abdulkadir nurani 
Rating:
4.0

All the reps do their best to get you in and out, which I appreciate. Very friendly as well. The only downside is your app. You

Patricia Strong 
Rating:
5.0

Customer did not leave a comment.

Bernice Reed 
Rating:
5.0

Always accommodating and courteous!

Robert Welsh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dharmendra Thakker 
Rating:
2.0

Customer did not leave a comment.

Karen Crane 
Rating:
3.0

Customer did not leave a comment.

CHARLES LEO HARDY 
Rating:
5.0

Customer did not leave a comment.

Linda Holman 
Rating:
5.0

They were.very

Donna Foltz 
Rating:
5.0

Customer did not leave a comment.

pamela moore 
Rating:
3.0

Stop charging so much for mileage,it already costs enough to rent an for gas

Denise DeLeon Garcinica 
Rating:
5.0

Front desk service is key. Please review store front desk video to see what I mean. I had a good experience this time. Everyone else I saw, less so. The new guy was doing great. Checked in my return even though there was two empties parked in front of me. I was grateful to work with him at the front desk, also. This was one of the best U-Haul experiences ever.

joe lucker 
Rating:
5.0

Customer did not leave a comment.

Yang Liu 
Rating:
5.0

Customer did not leave a comment.

Joshua Warn 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JEFFREY YANOWITZ 
Rating:
2.0

I had a 7:30 reservation. The truck was still not fully clean by the time I left with it at 8:30am. The staff was friendly.

Adriane Zacmanidis 
Rating:
5.0

The employees at this location are phenomenal and always ready to help and assist. Will always rent from this location.

Clarence Griffith 
Rating:
5.0

My only concern was I was charged over $4.00 for gas. Gas is only $3.29 per gal. Other than that, it was fine.

JACQUELINE TAYLOR 
Rating:
2.0

Customer did not leave a comment.

Alyssa Braun 
Rating:
5.0

Customer did not leave a comment.

Matthew Wine 
Rating:
5.0

Customer did not leave a comment.

Jeff Franklin 
Rating:
5.0

Really appreciated how kind, sincere, and helpful the owner was throughout the whole experience!

Bethany Worrell 
Rating:
2.0

I reserved a van through the app. When I arrived and went through pickup the number of the van did not match. I went inside and waited over 20 while another rep and customer talked about personal matters. Then the manager was free and asked if I needed help. While wearing large over the ear headphones. So I don’t even know if he heard my questions properly. Told him the van was not out there. Then he just says it’s in the lot. No assistance or anything. So I go back out to the lot and I find the van. But, the van is different from the picture on the app completely. It was older so I wasn’t looking for that type. I wasted over 1/2 hour of my time just trying to pick it up. I had to hurry with my project to get it back in time. Will go somewhere else next time.

Robert Marshall 
Rating:
4.0

Employees went above and beyond for me. Much appreciated.

dina dunt 
Rating:
1.0

The store manager is a joke. No people skills whatsoever!

Matthew Blackerby 
Rating:
2.0

Customer did not leave a comment.

Tom Derry 
Rating:
5.0

Nice guys snd that conter very friendly they assist good thanks guys

Marco Cordero 
Rating:
4.0

Customer did not leave a comment.

Tommie Gbur 
Rating:
5.0

Customer did not leave a comment.

Delenea Shelby 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Sirman 
Rating:
2.0

The girl at the counter said it was policy to take a picture of the person renting. And with her personal phone? That's ridiculous. I saw cameras all over, why would they need to take a picture?

Mike Honeycutt 
Rating:
4.0

Customer did not leave a comment.

Regdrick Spratling 
Rating:
5.0

Great customer service

Laquanda Draine-Dale 
Rating:
5.0

Thank you to the courteous and knowledgeable customer service staff.

LANA VALENTINE 
Rating:
5.0

Customer did not leave a comment.

VADYM PYROZHENKO 
Rating:
3.0

Customer did not leave a comment.

Jackie Gatson-Lynn 
Rating:
5.0

Customer did not leave a comment.

LANA VALENTINE 
Rating:
5.0

Customer did not leave a comment.

LaShownda Campbell 
Rating:
5.0

Keep associates like Eli (Elliott) happy because they were very professional and helpful. Great customer service!

Virginia Falk 
Rating:
5.0

Customer service was 12 on a scale of 1 - 10. The reservation system didn't want to cooperate, so what normally would have taken 10 minutes ended up taking close to an hour to get the rental assigned to the customer... But CSR Erik never missed a beat., he was pleasant and understanding with the IT person and apologetic with the customer( me) as needed (without going overboard). The equipment was top shelf. When I returned the rental I recieved quick courteous and helpful assistance. Overall: this is how all business should strive to operate. Well played folks!

BRUCE EMPSON 
Rating:
1.0

When I picked up the van they told me "it sounds like it has a weak start, but it starts every time". Yeah, that wasn't the case. The van died at the storage facility where I was picking things up. After waiting for service to get the van going for about 2 hours, the facility was closing and the owner needed me to leave so he gave the van a jump and I cancelled the dispatched vehicle service. I was unable to put gas in the vehicle due to the fact the van would die if I turned it off. On top of that, I had to leave the vehicle running as I unloaded resulting in greater use of gas than I have ever intended. I hope you plan on refunding me. My intended 3 to 4 hour trip ended up nearly 7 hours because of all of this.

DERRICK ANTHONY THIECKE 
Rating:
5.0

Customer did not leave a comment.

Logan Howland 
Rating:
5.0

Customer did not leave a comment.

Allison Urban 
Rating:
5.0

Orig rsvp was for another location that wasn't open so I got rescheduled with this location. Good service here and the gentleman was helpful

Bradley Howe 
Rating:
5.0

Customer did not leave a comment.

Megan Austin 
Rating:
5.0

Customer did not leave a comment.

Ian Penhorwood 
Rating:
4.0

Customer did not leave a comment.

mahmoud al-lami 
Rating:
4.0

Be more clear on the agreement parameters. The agent clearly stated my rental was “for the day” but when I looked at my app after getting home it showed only a 6 hour rental

WILLIAM EDWARD HAYCOX 
Rating:
5.0

A most excellent experience. I wish every rental was this smooth.

joe lucker 
Rating:
3.0

Make sure to get your out take paper work & stay for the turn in finish.

joe lucker 
Rating:
4.0

Customer did not leave a comment.

Riccia Lewis 
Rating:
4.0

excellent check in assistance!

Deanna Dennis 
Rating:
5.0

Customer did not leave a comment.

Roderick Blanchard 
Rating:
5.0

Both of the workers were professional and easy going. Made everything easy.

Hazim Ali 
Rating:
3.0

The truck smell was unbearable of smoke. We were assigned a clean truck but were given the wrong key. Instead of giving us the correct key, we were given a very smelly truck. It got the job done, but it was miserable. Upon return customer service did not try to remedy this situation at all. Overall was not impressed, but if you need it, it’s there. Just make sure to photo document everything. They tried to tell us the tank was 1/2 full but was only 1/4 full. Speak up for yourself otherwise you’ll pay for it.

Ramona Webb 
Rating:
5.0

I really love the team at my local UHaul. I come here several times a year for equipment. I have always had great customer service and well maintained equipment.

Janelle Wheeler 
Rating:
5.0

Customer did not leave a comment.

Christopher Nichols 
Rating:
5.0

I was to say that the drop off guy was great. He was friendly and funny and efficient. I was so tired and emotionally drained from the move and he was a perfect representative. Thank you!

Pilar Horner 
Rating:
1.0

Fuel tank wasn’t full, but was indicated as full. Staff was too lazy to help.

Bang Zheng 
Rating:
5.0

Could have been better communication at turn-in... I dropped the trailer and went inside to wrap things up. Then waited 15 minutes for the busy attendant to help me. It turns out that I didn't need to wait at all and waited for nothing. Still good service and equipment.

Russel Morey 
Rating:
3.0

Customer did not leave a comment.

Amanda Kmieske 
Rating:
4.0

Customer did not leave a comment.

Amy Micou 
Rating:
1.0

Received a text message the day prior asking if I could change my pick-up location. I responded with no. The day of I received another text message in the morning saying I would need to pick-up from this location. Why give the customer an option if it's not really an option?? Strike one. Day of, I go to the location (the one I didn't want but was told I'd need to pick-up from) to grab my truck that I've reserved weeks ago. I arrive at the counter and am told they don't have it. Strike two. The person at this location then tells me that another location 15 minutes away has my truck. I asked him to confirm this is the case and that they are expecting me, the person tells me yes they have my truck and know that I'm coming. I arrive at the 2nd location get to the counter explain what had happened and the person at the counter says they don't have my truck and no one knew I would be coming. Strike three. This person then pulls up the computer and says it shows my truck is supposed to be picked-up at the location I originally went to. I ask him to call that location to confirm that there is a truck and I ask him to give me the name of the person I should be speaking with since I was told 20 minutes prior that there was no truck. After he calls the manager and speaks with her I'm told to return to the other store. Another 15 minute drive to the first store and I wait in line and am greeted by a very unpleasant person. I explain my situation and how this is the 2nd time I've been to this location to pick-up my truck, she doesn't even look up from her computer to acknowledgement me or my scenario and simple says "I just need your name." No apology, no explanation as to why I've spent the past hour running around town due to bad information/customer service. Strike four. An hour and a 1/2 later I finally have my truck from a location I never wanted to pick it up from in the first place. What a joke.

Adam Cate 
Rating:
5.0

Customer did not leave a comment.

Lisa Pospychala 
Rating:
1.0

This was not the initial location I made the reservation thru the app. The location pickup was changed to Auto One and that there was no 15 feet trucks. When I arrived at Auto One they were renting out 15 ft. Trucks. I asked for a 15 ft. They had none left, so they sent me to WASHTENAW Ave. The initial customer service representative stated the truck had a half of a tank and the mileage was 75875. Then there was an issue with the cost, 358. So that took an hour. There was a line and he finally got the truck keys to me. When I went out to the truck, the gas gauge was at 1/8 of a tank and the mileage was at 76,030. I called the 734-434-9100. A customer service representative answered and I explained the situation with the gas mileage and gas. She asked me to upload the photo which was completed. She stated she would fix the mileage and gas and to proceed with the trip because I explained I was still in the parking lot at WASHTENAW. The trip from Ypsilanti to Fremont was successful and I went to drop off the truck. And received a charge for an additional 135 due to the mileage situation. The truck was returned with 3/4 of a tank. I contacted the 734-434-9100, and spoke with the third customer service who stated at first didn’t want to correct the mileage mistake until I informed him of uploading the picture and the second customer service representative informed me she would fix it before the trip began!!!!! Then he stated he would fix it and I should not have been charged the 135 for mileage due to if the correct mileage would have been reflected, I only drove 75 miles. My point, I have rented U-Haul trucks for years, this by far was the worst experience I have ever had and will probably never rent from this company again after the way a longtime customer was poorly treated and the time spent trying to get this situation fixed!!

Annette Greene 
Rating:
5.0

Great experience.

Richard Corl 
Rating:
4.0

Customer did not leave a comment.

Dave Thomas 
Rating:
5.0

Customer did not leave a comment.

David Keskitalo 
Rating:
1.0

False advertising by uhaul... I rented a truck in order to used a trailer to tow a full size vehicle... pick up and drop off same location. I took the rentals home to find out the trailer was to small and do not fit the vehicle, the tires where resting on the ramp. Complete waste of time and money. I go back to the location to return the rentals and get my money back because they sold me a product the do not fit my needs and uhaul advertising said the tow trailers can tow any vehicle FALSE. The manager only refund the trailer fees, I ended up paying $70 for nothing.

Sasir Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Devin Smith 
Rating:
5.0

Customer did not leave a comment.

Carmen Weeder 
Rating:
5.0

Customer did not leave a comment.

THOMAS ELROD 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY WING 
Rating:
5.0

Customer did not leave a comment.

Ryan Transfiguracion 
Rating:
5.0

experience was perfect

George Mitchell 
Rating:
5.0

Customer did not leave a comment.

Darren Sardiga 
Rating:
5.0

very helpful staff

Tracy Schauer 
Rating:
5.0

Customer did not leave a comment.

Timothy Lawrence-Rodriguez 
Rating:
5.0

The agent that helped me was great!

MOHAMMED ALWAZIR 
Rating:
5.0

Customer did not leave a comment.

JANICE ANN BRAYAN 
Rating:
5.0

Customer did not leave a comment.

donna herndon 
Rating:
4.0

Easy to get in

Russ Northey  |  First Impressions 
Rating:
5.0

the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.

Mark Morgan  |  Overall Experience 
Rating:
5.0

Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.

ANDREW PECK  |  Overall Experience 
Rating:
2.0

This was one of my worst visit to uhual ever.

Rolonda Montgomery  |  Overall Experience 
Rating:
2.0

Took forever to reserve a truck after steady reserving one.

Todd Seehafer  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Charles Roberts  |  Overall Experience 
Rating:
5.0

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Qin Lei  |  Overall Experience 
Rating:
2.0

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.

ZORETTA TUBBS  |  Overall Experience 
Rating:
3.0

Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.

donna robin  |  Overall Experience 
No reviews have been submitted for this location.

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